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0-5 years of experience
Responsible for overall department budgets ($1.8M) to include revenue generating and cost savings initiatives.
- Reduced EVS head count by 3 FTE’s while still increasing customer service scores of cleanliness of facility by 4.5% (Q210).
- Valet achieved highest company-wide shift in friendly/helpful “A” scores of 23% (Q1/Q2 10)
- Implemented new reward program that increased customer service scores by 22% in friendly/helpful and 16% in wait time (Q210)
0-5 years of experience
- Trained and supervised a team of 10 valets at four different locations.
- Assigned all activities and tasks necessary to achieve the financial objectives of the locations.
- Enhanced staff performance levels to meet and exceed operational goals, increasing profit by 15%.
- Solved daily operational issues.
- Reviewed operational checklists daily and ensured all tasks were completed prior to departing.
0-5 years of experience
Managed a work force of 70 valets parking nearly 1,700 cars daily at the Medical Center
- Investigated damage claims and dealt directly with customers on resolving any issues encountered at valet stations
- Compiled weekly volume reports for client briefings
- Managed all special events including quoting, billing, and staffing
- Trained new Valet Manager in all pre-existing location rules and procedures
10+ years of experience
Supervised attendants and coordinated operation of automobile storage garage and parking lot.
- Planned work schedule, assigned duties and supervised workers’ activities to ensure compliance with established rules and regulations.
- Kept daily record of operations, including money received, services performed and accidents reported.
- Supervised approximately 20 employees, scheduled work hours, resolved conflicts, determined salaries.
0-5 years of experience
- Managed the valet department ensuring professional and courteous service.
- Developed & implemented policies & procedures of valet while maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests and the valet team.
- Conducted on-going coaching and held weekly staff meetings to discuss weekly events, budgets, and scheduling.
- Responsible for payroll and generated additional revenue by initiating sales of monthly parking passes to residents and other department employees.
- Generated daily reports and ensured all hotel guests were billed appropriately.
- Met and exceeded revenue goals (7) consecutive months.
0-5 years of experience
Supervised up to 10 Valets, motivating them to provide outstanding customer service.
- Managed FOH operations including high volume customer interfacing situations, sometimes in the hundreds.
- Transformed difficult accounts into loyal customers.
- Maintained excellent customer service by resolving customer satisfaction issues.
0-5 years of experience
- Resolved guest problems and concerns in a professional and courteous manner.
- Trained new valets in proper procedures.
- Calculated earnings and allocated them to each valet.
- Delegated responsibilities to 5-8 valets daily.
0-5 years of experience
Monitored staff and ensured sufficient staff for managing business volume at various locations.
- Provided optimal customer services to both internal and external customers.
- Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.
- Reviewed daily collection reports
0-5 years of experience
Led and motivated a valet team of 9 individuals and responsible for all hiring, disciplining, scheduling, evaluating and terminating
- Maintained department labor costs by staying within budget and appropriately distributing available hours among the team
- Maintained the ordering of department supplies
- Generated business by developing and implementing a hotel incentive program that rewards hotel associates for referring customers
- Wrote the company’s Valet Operating Procedures
0-5 years of experience
- Parked cars in a fast paced environment, while coordinating with a team of other valets at events such as weddings, funerals, bar mitzvahs and parties of two hundred guests or more
- Managed Valet at Knollwood Country Club (summer 2014), and trained future employees for the protocol of valet
- Frequently dealt with in and out rushes consisting of 20-50 guests arriving at once, and was handled by having other valets organized and prepared to avoid traffic back ups
0-5 years of experience
- Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints
- Prepared reports and faced it to appropriate individuals
- Managed all guest requests
- Monitored services rendered to clients and customers and ensured optimal satisfaction
0-5 years of experience
- Coordinated the scheduling of 4 -10 valet attendants between multiple venues and special events.
- Boosted profits with the implementation of a VIP Parking. VIP sales increased profit margin by 150% – 400% per vehicle.
- Coordinated the parking of 100 – 350 vehicles per night.
- Headed the marketing of the company through the use of direct, indirect marketing, and cross marketing techniques.
0-5 years of experience
Managed twelve valet staff members
- Kept inventory of service and new vehicles on 10 floors
- Maintained flow of vehicles entering the dealership for service
- Assisted customers with service write-up process
- Provided damage report for customer vehicles
- Supervised prompt retrieval of customer vehicles after service
0-5 years of experience
- Scheduled valets for duties, prepared reports and managed the cash drawer system
- Monitored all complaints and resolved accordingly adhering to the Marriott’s customer service standards
- Trained and supervised working of staff and maintained good relations with all parties
- Coordinated with Hotel General Manager and ensured achievement of all goals and objectives
- Play key role in the between Townepark management and The [company name]
0-5 years of experience
- Supervised staff and interacted and communicated with costumers resolving complaints timely and effectively
- Processed nightly reports and recorded cash counts
- Apply and implement standards of performance by submitting to management new ideas, concepts and procedures relative to changing organizational and staffing needs.
0-5 years of experience
- Managed daily staffing and encouraged early outs when possible to cut daily operating costs
- Responsible for daily and monthly schedule of all valet team members
- Created and implemented department policies and procedures for consistency and accountability within the department
- Lead the department to consecutive guest service awards within the property
- Coordinated with multiple departments for special event needs for the property
0-5 years of experience
Managed a staff of 15 valet drivers.
- Engaged in upholding high standards of customer service by providing ongoing training.
- Participated in weekly staff meeting with hotel executives.
- Built and maintained a positive business relationship between [company name] and W Hotel.
- Managed all claims and safety issues.
- Actively managed all administrative duties to ensure smooth operations and revenue management.
- Participated in parking vehicles, greeting arriving guests and assisting guests into the hotel.
0-5 years of experience
Provided courteous and great guest service to all customers.
- Performed administrative tasks including payroll management, tracking financial budget against expenses, scheduling, and filing.
- Responded to phone calls and guest e-mails in a timely and polite fashion.
- Reported revenue and occupancy, forecasting occupancy valet usage, client retention, execute WIGS (wildly important goals) in collaboration with site and district leaders and delivering exemplary guest service.
- Helped guests through any claims process necessary.
- Managed valet attendant staff and developed talented personnel.
0-5 years of experience
Manage, direct and operate the parking operations at multiplke off site accounts
- Recruit, hire, train and supervise the staff to run an efficient operation
- Ensured accurate and timely payroll reporting.
- Handle all guest related concerns, claims and property issues
- Be the direct liaison between the company and the client
- Ensured employees were properly trained and followed established safety standards.
- Developed and implemented operational plans and strategies.
- Established and maintained scheduling procedures.
0-5 years of experience
- Managed and supervised 50 team members in executing valet service for events exceeding 500 guests.
- Organized scheduling and staffing for two separate properties.
- Servicing all aspects of banquet and food and beverage activities.
0-5 years of experience
Maintained a daily dispatch record for pickups and deliveries of customer’s and loaner vehicles;
- Transported loaner vehicles from parking area and prepared daily contracts for customer’s review and signature;
- Recorded (via digital photography) the condition of vehicles prior to release;
- Supervised shuttle bus operations for customer transport to and from the dealership;
- Supervised and scheduled a team of valets who parked, cleaned and prepared new, pre-owned, and loaner vehicles for release;
- Prepared daily, weekly, monthly reports of car pickups, deliveries, and loaner vehicles; controlled the flow of traffic into and out of the dealership;
- Held monthly meetings with valet staff to review monthly statistics and areas for employee improvement;
- Ordered supplies and served as the liaison between the dealership and the uniform, cleaning, and hydraulic equipment vendors
0-5 years of experience
- Managed a team of up to 6 employees
- Led the team to ten percent higher customer satisfaction survey scores
- Trained fellow bell staff in proper procedures and customer satisfaction
0-5 years of experience
- Greeted all guests upon arrival and informed them of the valet process
- Oversaw 15-25 valet attendants at each account while ensuring all staff is in proper uniform
- Responsible for providing training sessions to the new staff as per the outlined policies and procedures
- Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints
- Coordinated with Hotel General Manager to achieve all goals and objectives
6-10 years of experience
Manage the staff engaged in valet services and ensure professional management on the assigned shift.
- Assist in other duties and projects assigned plus ensuring professional and courteous services for the guests
- Develop, implement and maintain departmental policies and procedure
- Ensures a maximum level of customer service and satisfaction is achieved and maintained
- Prepares operating budgets and maintains necessary controls to operate the department within the budget
- Report payroll in a timely, consistency and accurate manner in the format that has been requested by the payroll office
- Resolves customer and employee complaints or problems in a manner consistent with the company’s expectations
0-5 years of experience
- Managed large account (luxury restaurant) and oversaw five employees in a fast paced work environment. A working supervisor position.
- Practiced customer service in dealing with customers and maintaining the upscale environment.
- Served as liaison between restaurant management and valet company corporate office.
0-5 years of experience
- Managed a team of up to 10 individuals on a nightly basis.
- Coordinated training for new hires and performed reviews for employees as requested by management.
- Provided excellent customer service to hundreds of customers each day.
0-5 years of experience
- Provided VIP valet services for corporate employees
- Built the team dynamic for increased group productivity and individual growth
- Maintained monthly budgets and monitored expenses
- Structured the team organization by utilizing supervisors to their highest potential
- Directly handled all damage claims and follow up with the customers to provide the best service in a timely manner
0-5 years of experience
Provide first-rate service to some of the finest restaurants the city of Boston has to offer in the historic North End.
- Manage up to as many 15 employees in one shift.
- Experience in dealing with customer service in a time-based manner.
- Responsible for 100+ vehicles in a night.
- In constant contact with managers and customers making sure everything is up to standard and acceptable.
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[Valet Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
