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0-5 years of experience
- Completed third party market salary surveys.
- Conducted job evaluations and internal equity analyses for new and existing jobs; provided market data and recommended pay grades, ensuring department ladders were consistent and grades were appropriate.
- Maintained master job code table for six hospitals within the University of Maryland Medical System; assigned appropriate job codes based on availability and department; acted as the primary contact for job code creation
- Identified and resolved data inconsistencies, such as multiple exemption statuses and/or grades.
- Assisted in ensuring job descriptions met legal requirements, including FLSA and ADA.
0-5 years of experience
- Designed and implemented the company’s first base pay structure, redesigned field and corporate pay plans to include key metrics that supported new open compensation philosophy and HR strategy.
- Authored the first comp guidebook and built custom, automated performance appraisals tied to the financial database.
- Designed and administered executive and LT incentive plans to ensure competitiveness and business strategy alignment.
- Led salary survey resource selection, preparation and job analysis that saved thousands in survey costs.
- Monitored and approved daily salary, equity and promotion increases for all employees within lean budget.
- Performed detailed market analysis, collaborated with managers to attract, hire and retain the best teams.
- Served as surrogate Benefits Manager providing basic benefit and equity administrative support.
10+ years of experience
Executive Administrative Assistant to both the VP of Operations and Sales Director. Overseeing and administering all related duties of the sales process from prospect, to client onboarding, and client follow up.
- Responsible for overseeing all administrative duties of the Workers Compensation department.
- Assisted management in developing client service agreements, new business set up forms, on-boarding administration, new hire orientations, direct deposits, and “rollout” sales meetings.
- Coordinated the payroll and benefits for all new clients.
- Trained, coached, and mentored new workers compensation department employees.
- Managed and developed the company’s workers compensation claims system and client/vendor communication protocol.
- Administered and completed all insurance certificates, exclusions forms, and declaration documents.
- Department Lead in assisting auditors with generation of payroll reports, tax documents, business information, etc. in compliance with extensive third party auditing process.
- Managed all funding payroll reports, reconciliation of benefits bills, organized client funding, and filing of all workers compensation claims with various carriers.
- Monitored all claims to ensure employees were returning to work in a quick and timely manner, in accordance with the company’s Return-to-Work policy.
6-10 years of experience
Delivery Project Lead for IBM’s Performance Bonus and Performance Management Programs, as well as previous Project Lead for IBM’s Salary Increase Planning Cycle, Pay Equity Programs (Base Pay, Employee Stock Option and Awards) and OFCCP audit support
- Consultant on program delivery, communication and process requirements
- Project plan management and resource planning, work delegation, training and mentoring
- Interface between IBM’s process owners, HR I/T and application development group on issues related to change management, business control processes, user acceptance testing, and Sarbanes-Oxley compliance
- Project updates to IBM in relation to emerging trends, planning application issues, program statistics and recommendation for future process improvements
- Team member on projects for Fidelity’s Corporate Compensation Practices Group involving job classification validation and salary analysis of Fidelity’s Securities Processing Group in NYC and New Jersey (2004) and Client Service Management positions (2005)
0-5 years of experience
- Assisted in multiple wage increase implementations for Field Management Associates
- Validated data to ensure correct information was utilized
- Managed changing priories between [company name] and Sam’s Club
- Involved in Incentive testing and the payout process for Field Management Associates
- Completed the required testing for CMT for Sam’s Club and [company name] Field Management
- Resolved outstanding pay opportunities due to any changes in an associate’s record
- Reviewed and approved GAIN actions
- Communicated with various levels of management regarding sensitive information
0-5 years of experience
Investigate, evaluate,negotiate and settle litigated and non-litigated lost time files.
- Conduct and complete 3-point contact (claimant, insured & Providers) within 24 hours.
- File all necessary Workers Compensation Board Forms; prep files for litigations.
- Determine initial reserves for new medical and loss time claims to ensure that all bills & wages were paid.
- Determine the need to refer Case Management to ensure claimant’s needs are met.
10+ years of experience
Mgr. Learning Development & Diversity, Injury Compensation Specialist, Human Resources Specialist (Training), Information Technology Trainer, and Confidential Secretary
- Managed 13 employees; coordinated, trained and tracked training for 13,000 district employees; monitored training facilitators and four (4) training facilities; facilitated training and meetings, mentored and functioned as Mgr. Human Resources; developed strategic action plans to achieve district goals; managed multiple projects; designed and marketed informational seminars; developed and facilitated both computer and soft skills training; coordinated and consulted with contractors and vendors; produced reports, letters, charts, and tables using technology and a variety of software packages; planned and coordinated on and off site meetings and training sessions
- Managed workers’ compensation claims, including investigations, challenges, third party recovery, identified fraudulent activity and captured savings; assisted claimants in securing medical attention, enabling them to return to work
- Teach various level English courses in traditional, online, hybrid, and Open Entry Settings
0-5 years of experience
- Ensure 500 advisor’s compensation is paid correctly and timely by supervising insurance pay rates and schedules, which include checking accuracy of information and fixing issues as necessary
- Independently process and oversee the company’s Solicitor Referral Program commissions, approximately $1.5M quarterly
- Handle and adapt tracking spreadsheet adopted by the entire department, which involves guaranteeing commissions are paid on time and submitting bimonthly money movement and commissions outstanding reports to maintain correct balance in the three main company operations accounts
- Proficient in the use of applications such as: UltiPro, iPipeline software (Agency Integrator), Pivotal CRM, DocuPace, Advisor Compensation System software
- Became the subject matter expert (SME) for the insurance advisor pay systems, handling 1816 individual accounts with a 99.9% accuracy rating
- Consistently acquire monthly recognitions and awards for teamwork, innovation, task orientation, timeliness, accuracy, and willingness to take on additional responsibilities
0-5 years of experience
Responsibilities include administrating and monitoring of compensation and incentive items that are equitable, cost effective and ensure the attainment of corporate goals for employees, including non-exempt, exempt professional, management, and executive.
- Responds to employee questions regarding compensation programs, ensuring timely and accurate processing of compensation, and testing of plan design changes impacting compensation system applications.
- Subject matter expert that is responsible for the design, implementation, administration, and maintenance of the company’s performance evaluations system (ePerformance).
- Perform any special audits or other projects the manager determines are necessitated by special circumstances.
- Monitor salary administration program performance evaluations, range adjustments, etc.
- Ensure accurate reporting of corporate financial information to support corporate decision making as related to the merit budget.
- Receive inquires and requests for assistance from employees, managers and executives throughout the company on matters related to compensation, payroll, and /or performance evaluations.
- Update system configuration and maintaining relevant tables.
0-5 years of experience
- Maximized my position from support to lead role within weeks and gained responsibility for the companies 44 states of operation regarding unemployment.
- Mentored and trained support staff.
- Streamlined the state weekly wage audit requests from a bi-weekly format to a Sunday through Saturday format, through building positive interdepartmental relationships.
- Owned and met deadlines, daily and consistently.
- Reduced unemployment costs by analyzing company-wide unemployment data, through connecting with our third-party vendor experts, educating our HR contacts, making the necessary adjustments to our claims approach; improving our overall win rate.
- Turned complex medical information into straightforward easy to understand written language.
- Led unemployment training calls with HR Coordinator’s and HR Managers.
0-5 years of experience
This position is responsible for processing payments, collections, and debt recovery. Responsibilities also include accurate and timely calculations and payments of all field bonus and incentive payments for field distribution.
- Providing high quality customer service to agents and agencies regarding compensation payments
- Manage all compensation arraignments for Independent and Career Distribution; develop robust financial agent and agency reports
- Analyzing and researching questions with available resources
- Responding to field inquires with calculations and payments
- Processing total compensation packages for different levels of distribution
- Working with agents and agencies courteously and effectively
- Identifying and escalating priority issues
0-5 years of experience
- Accurately input procedure and diagnosis codes into billing software.
- Applied ICD-10 Coding under supervision
- Used tools to convert ICD-9 codes
- Updated and processed insurance claims
- Submit billing data to insurance companies
0-5 years of experience
- Responsible for new hire benefit administration for all associates, including answering associate inquiries about benefits
- Responsible for job compensation grading, benchmarking, and candidate evaluation
- Maintained job descriptions and worked with managers to update when required
- Administered the Worker’s Compensation program, tracking from claim input to follow-up of claim status with insurance company or injured worker
- Led Open Enrollment meetings with associates
- Created monthly benefit education sessions for home office & remote associates to attend, focusing on a different topic each month
- Member of Safety Committee and Accident Review Committee
0-5 years of experience
- Manage the Accord acquisition product line Flexible Spending Account Platform and successfully assisted in transitioning the clients to the [company name] technology.
- Maintenance of the participant accounts and reports.
- Collaborated with payroll, managing financial records, deposits, garnishments and distributions to maintain SOX compliance.
- Customer Service, assisting participants via phone and email.
- Processing claims and documents according to IRS regulations.
0-5 years of experience
- Responsible for coordinating all administrative functions related to Workers’ Compensation
- Keeps Orthopedic Teams aware of trends in employee and associated workers’ compensation cast management
- Liaison between physician and assigned W.C. Insurance Adjuster/U.R. Nurse Case Manager
- Serve as direct point of contact for all Orthopedic Physicians within the B.I. Orthopedic Dept. and Spine Center Dept.
- Provide one on one customer service support to patients with inquiries to their W.C. and future cases
- Responsible for the direct negotiation of Treatment-Agreement-Fees for past, present and future surgical procedures
- Obtaining approval and occasional surgical denials in paper-document from the W.C. Insurance Agencies for requested surgeries
- Troubleshooting any/all issues related to W.C.
- Increased revenue for B.I. W.C. from $220,000 a year to $1.6 million with a span of 6 months since taking the position
0-5 years of experience
- Oversee bi-weekly employee payroll payments through ADP
- Calculate and deduct appropriate amounts from payroll checks, including tax withholdings, benefit withholdings and other garnishments
- Verify all hours worked and overtime hours with the appropriate management personnel prior to issuing payroll
- Obtain and verify direct deposit banking information for employees
- Process new hire agreements and calculate terminated employees final pay and benefit costs
- Provide financial support and analysis reporting to the Chief Financial Officer
0-5 years of experience
- Build panels for Workers Compensation for the State of TN
- Verify physicians in the PPO Network
- Respond to email request from adjustors daily to provide Tennessee physician panels for injured workers to visit a facility within close proximity to their residence
- Perform daily task in Med Check system
- Update Data Integrity
0-5 years of experience
- Modification Services – Assist with contracting providers to modify homes for injured workers
- Analyze & prepare proposals for approval
- Manage the project from start to finish
- Make certain the work is performed in a timely, cost effective manner
- Set up transportation/translation services
- Assist claimants with setting up appointments for Prosthetics, Hearing Aids, & Diagnostic Imaging services
0-5 years of experience
- Compensation analysis and leveling. Business line support and consulting.
- Weekly reporting for greater Compensation team utilizing MS Access and Excel. Modelling worksheets for quarterly promotions and adjustments process.
- Salary survey submissions. Willis Towers Watson and Radford.
- Administration of annual incentive bonus program (AIP)
0-5 years of experience
- Responsible for new business development of mid-sized to large company that need workers compensation insurance advice.
- Review current commercial insurance policies and advise clients of the best markets for their workers compensation, property & casualty, and commercial auto insurance programs.
- Put together a program that is better suited to the client’s needs.
- Market the program to the major carriers on behalf of the client.
0-5 years of experience
- Process 6 salary/hourly payrolls for 2 companies for 300+ employees
- New employee orientation
- Process monthly payroll reporting
- Benefit administration
0-5 years of experience
- Provide customer service to insurance brokers regarding commission payments, account updates, licensing and appointments, and general inquiries
- Manage and monitor Medicare private exchange agents, including processing appointments, verifying certification completion, providing reporting and facilitating meetings with four exchanges on regular basis
- Research manual payment requests related to Individual Family policies, including updating broker information
- Process California Department of Insurance license updates, address and name changes on broker accounts
- Review and process large and small group maintenance updates
- Research and mail returned commission and reward payments
- Assist in development of desktop procedures
- Assist in cross training of regional counterparts related to licensing and appointments
0-5 years of experience
- Responsible for day to day functions the compensation and incentive programs: to include document retention program and performance review for employees
- Acting liaison for Corporate Payroll Operations for intricate issues and escalations
- Responsible for training of supervisors in compensation matters and in methods for performance reviews
- Extensive experience of creativity, latitude, and use of judgment to plan and accomplish goals for departmental directives
0-5 years of experience
- Review and interpret compensation contracts, expiring rates and fees, and worked hours
- Review team members’ payroll and back-up prior to submission
- Process monthly and biweekly, multi-state payroll for 1200+ providers
- Process manual check requests
- Assist in processing locums invoices monthly
- Post payroll error corrections
- Transmit appropriate files to bank and corporate payroll
- Generate and interpret financial reports/spreadsheets for internal and external requests
- Maintain and review data between various systems and ensure consistency
- Process monthly & biweekly PR-140s and yearend 1099s
0-5 years of experience
- Responsible for administration of all compensation programs and related activities including job analysis and evaluation, new hire offers, promotions, short-term incentive, long-term incentive, merit, market surveys and analyses, compensation communication and special projects.
- Administer existing compensation framework and making recommendations for enhancements.
- Oversee salary survey completion process including reviewing benchmark job matches for accuracy, matching additional jobs where appropriate and evaluating current survey library.
- Develop enhanced reporting capabilities and HR Analytics model.
- Responsible for collecting and organizing Executive Compensation Committee materials including preparing presentations for each meeting.
- Partner with outside Consultants on various Executive Compensation projects.
- Develop various employee and management training materials.
- Serving as back-up for various HRIS duties.
10+ years of experience
- Provide professional customer service face-to-face contact and over the telephone
- Process all necessary forms required for NC Workers Compensation Compliance
- Manage existing Workers Compensation Claims and Process New Claims
- Process Referrals/Schedule Appointments
- Manage follow up appointments/schedules
- Supervise (1) employee in day to day work activities
- Maintain Workers Compensation Budget
- Conduct Alcohol Breath Test and Urine Drug Test in compliance with DOT Regulations and City’s Substance Abuse Policy
- Conduct New Hire Physicals(Vision screening, vitals, urinalysis, blood sugar/cholesterol checks, hearing
- Medical Record Management
0-5 years of experience
- Assisting with job evaluations and market pricing. Perform compensation analysis to determine if salaries are on parity with national average.
- Assisting with year-end merit and bonus program administration (on the Executive level).
- Providing analytics and data on ongoing compensation programs.
- Create SharePoint folders in document libraries in order to manage reports.
- Review and revision of service agreements (CRM)
- Providing detailed analysis and assisted with data modeling in support of base pay and incentive programs.
- Created swim charts used in Requisition process flow and the HR/Comp calendar using Visio.
- Collect and examine detailed information regarding job duties.
- Create and analyze Travel Expense reports (CONCUR)
0-5 years of experience
- Serve as a resource, on the team, specializing in CMO, Assignment & Lapse Surrender commission questions.
- Serve as a contact for our Solutions team on complex agent inquiries in regards to all areas of commissions.
- Responsible for organizing and monitoring the Internal Audit actions and their target dates.
- Responsible for monthly Agent Beneficiaries and death beneficiary payout.
- Responsible for partnering with our Solutions team and taking overflow calls.
- Responsible for working with Production Support and Sales to ensure all commissions are paid timely and accurately.
- Helped to lead the project on Chairman’s Bonus and ran the Bonus Program.
- Responsible for monitoring & releasing the daily and monthly commission payments.
- Responsible for processing any returned EFT’s that were not processed.
- Worked closely with the benefits coordinator to assist when needed with health benefits, deferred comp and agent onboarding in order to assist in her absence.
0-5 years of experience
- Reviews and processes IME applications and reviews them for completeness; rejects incomplete applications and advises the requesting party as to remedies.
- Ensures the appropriate physician for request by specialty, geographical area and case by case circumstances is selected for each IME.
- Establishes and maintains cases in the Division’s chronological history computer files and IME system tracking files.
- Answers questions for examining physicians, claimants, attorneys and other parties to the case regarding statutes, rules, procedures, rights and responsibilities.
- Acts as a mediator between parties to resolve issues that are causing disputes, conflicts, or an IME case to be delayed.
- Researches rules and statutes and determines whether there are issues affecting policy decision and refers, as appropriate, to the unit supervisor.
- Reviews and analyzes medical reports from the IME physicians for required content and mandatory forms compliance.
- Provides information to pre-hearing administrative law judges (ALJ) or attends pre-hearing conferences to help facilitate the resolution of disputes, as requested.
- Attends physician conferences to educate and recruit new physicians to the IME panel.
- Participates in meetings with external customers to provide program information and receive input from customers on issues within the IME program.
0-5 years of experience
- Assist customers with questions regarding work comp issues
- Process documents for billing
- Communicate with other departments to assist with customer requests
6-10 years of experience
- Handle all monthly collection A/R reports.
- Responsible for all appeals, denials, and settlement agreements with insurance, and workers compensation carriers.
- Review all EOB’s for posting errors.
- Post all A/R cash.
- Review and work high balance report biweekly.
- Developed slow pay system for patient payments.
- Handle all communication and correspondence with patients and collection agencies.
- Submit all secondary billing.
- Back up for insurance verification, billing and admitting.
- Responsibly for Revenue Cycle, High Balance, No Show, Extended Registry and Radiology Reports.
0-5 years of experience
- Reviews and evaluates all work-related accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements.
- Determines appropriateness and amount of worker’s compensation claims; investigates individual claims for eligibility for workers’ compensation benefits; ensures that all legal and procedural requirements are met for the processing of claims, in order to ensure proper and timely payment to employees and medical facilities.
- Provides authoritative advice and counsel to Manager on the interpretation and application of worker’s compensation policies, legislation, regulations, and processes.
- Coordinates and participates in strategic planning aimed at reducing the incidence of worker’s compensation-related injuries onsite.
- Assembles appropriate medical information and facts regarding claims for cases pending litigation.
- Communicates and interacts with medical professionals, support agencies and others to monitor and assess the progress of rehabilitation efforts, and to facilitate either return to work or, depending upon medical status of the claimant, placement into appropriate alternative positions within or outside the Opportunity Centers, ensuring compliance with all appropriate regulations and guidelines.
- Prepares all necessary forms, records and documentation, to include statistical analyses and reports, for all claims assigned, as required by various regulatory agencies.
- Makes strategic recommendations for reducing the frequency and severity of losses through the use of a workers’ compensation database and/or other claims data reports; designs and develops data bases, performs integrated data analyses, and prepares reports.
- Assist Manager in handling and processing casualty and property liability claims.
- Performs miscellaneous job-related duties as assigned.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
