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Workforce Specialist Resume Samples
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0-5 years of experience
- Developed and delivered continuing education curriculum, instructional strategies, and assessments for workshops to assist clients concerning their employment needs
- Offered specialized trainings to assist clients with skills development and career development/advancement
- Created, organized and facilitated specialized industry specific career development workshops, job club, special career topic panels and networking events by bring in employers across numerous industries for jobseekers
- Created and enhanced a client-centered environment, increase understanding by implementing an open Learning Management System (Moodle) or face-to-face modules that engaged learning and maintained client outcomes
- Monitored client success rates concerning employment by creating pre- and post- summative assessments and formative assessment strategies for 2 offices that resulted in a 75% increase of learning outcome understandings
- Clients success increased up to 40% throughout the months by promoting collaboration in workshop activities, implementing engagement focused workshops and expectations, and client-centered activities that utilized real life experience and background knowledge
- Successfully increased enrollment and attendance project wide by having clients create a realistic personal success agenda, expressing a skills value approach, and introducing different instructional and assessment strategies continuously
0-5 years of experience
- Responsible for the compliance of all customer service and technical functions to company policy and procedures.
- Co-Authored standards and policies still being used today by Direct TV.
- Managed the use of “Off-Phone Time” for various Ad-hoc activities to improve the performance of the center.
- Reported regularly on the performance of employees and aided management in the training of employees needing improvement to Direct TV’s Management staff in Denver, CO.
- Developed methods of improvement based on the data gathered by the department.
- Served as “Point of Contact” for the implementation of the Work Force desk to Direct TV’s department within the company and reviewed with QA management areas where customer service could be improved.
- Maintained database for scheduling of vacations, leave of absences, sick logs, and special requests.
0-5 years of experience
- Received “SPOT AWARD” from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group “during the most transitional period within the organization .” – resulting from a 40% departmental manpower reduction
- Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support)
- Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence
- Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target
- Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day’s performance, current & future day’s plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals)
- Constructed daily impact summaries for service level and performance as it related to real-time account management
- Reforecasted intraday real-time call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually
- Trained new & current Team Members on SOPs using authored materials along with updating current materials
0-5 years of experience
- Develop recommendations for improvements in efficiency and customer support based on criteria such as agent to queue ratios, adherence to schedule, and agent skill set
- Coordinates workflows and specialty groups scheduling for call center of 700+ reps located in 4 locations to ensure that staffing levels are consistent on a real time basis and meet with business needs
- Provide management with reporting relating to forecasting, scheduling, service level, attendance, leave of absence, and promotion/terminations
- Daily schedule optimization of all activity, lunch, break, meetings, and training within individual job families
- Assist all phone bank supervisors in balancing internal attendance and scheduling systems
- Process daily call-offs, maintain Phone Bank Attendance Database and Leave of Absence process
- Train new colleagues and supervisors on Global Command Center metrics and systems
0-5 years of experience
- Responsible for enrolling clients into the DWS programs (from the initial interview to eligibility) and services by meeting with and reviewing clients’ profile information in accordance with the qualifying requirements
- Responsible to make contact (telephonic or written) to discuss job orders, prospective applicants, and any correlated issues pursuant to clients’ eligibility for program benefits or services.
- Maintain accurate and completed records, filling out of necessary forms, and reports associated with DWS programs.
- Other related duties and responsibilities as required or assigned.
0-5 years of experience
- Interview and investigate applicants for public assistance to gather information pertinent to their applications
- Knowledge or Federal and Arkansas TANF rules and regulations
- Responsible for successful gainful employment to encourage participants to be self sufficient
0-5 years of experience
Responsible for assisting supervisor/leads in midwest channels.
- Continuous monitoring of average handle times/high aux.
- Analyzing reports based on intra-day performance.
- Compliance, productivity, and occupancy accountability.
- Aided with managing schedules and adding offline time.
0-5 years of experience
- Coordinate and conduct situational assessments, work trails, orientation to work sites and travel training.
- Provide documentation training to community based staff.
- Oversee documentation compliance for community based files and verify accurate case records are maintained.
- Oversee workforce development including managing quality assurance standards and proactively implementing supports and accommodations as needed.
- Provide support and leadership for community based program including primary point of contact when Director is unavailable.
0-5 years of experience
- Prepare intraday reports on staff attendance and a running report of the incidents.
- Reconcile attendance daily with employee timesheets against schedule and time in/time out reporting, and ensure hours are accurately accumulated according to company payroll procedures.
- Generate and evaluate staffing schedules, and ensures data updates into scheduling system.
- Manage changes to scheduling to ensure adequate daily resource coverage, improve scheduling efficiency and team member satisfaction.
- Analyze PTO submissions and approve/deny based on their effect on operations.
- Provide real-time monitoring via IEX and CMS to make intra-day adjustments in an effort to maximize resources and achieve service level goals / business objectives.
- Process management requests for modifications of scheduling events (meetings/training, etc.).
- Create ad hoc reporting as needed to present to Management and/or Client.
0-5 years of experience
- Assist clients by analyzing eligibility for workforce programs and develop training plans to secure employment
- Track clients weekly/monthly interview and employment activity
- Partner with employers/vocational counselors regarding labor issues, including unemployment insurance and benefits
- Monitor eligibility to ensure accurate and timely enrollment in company/state benefit plans
- Manage the job listings for the Kentucky OET web-site; verify and edit 66+ job listings weekly from employer partners
- Respond to 300+ customer inquiries through the Focus Career website weekly
- Maintain personnel files, including: performance documents, benefits, compensation, and payroll records in accordance with regulatory guidelines and state policies
- Coordinate benefit information presentations and registration consultations
6-10 years of experience
- Conducts investigations on samples of unemployment insurance claims to determine accuracy of payments or denial of payments.
- Contacts claimants for fact-finding interviews, obtains claimant statements, and makes fraud/non-fraud determinations regarding earnings issues.
- Obtains payroll information from employers and compare with earnings reported by the claimant.
- Reviews and verifies case information for accuracy in following regulations, laws, policies and procedures.
- Reviews and verifies work search contacts reported by claimants, educational institutions, union memberships, and all aspects of eligibility for unemployment insurance benefits in sample.
- Writes separation and non-separation determinations, and prepares case summaries for distribution to appropriate personnel.
- Promote public relations through contacts with employers, state and local officials, local offices, general public, court officials, and law enforcement.
- Perform industry surveys and special audits and other duties as assigned.
0-5 years of experience
- Case management of [company name] program participants including dislocated workers and unemployed/underemployed adults through the NCWorks program.
- Center administrative duties including scheduling, front desk, assisting clients technologically, file maintenance in hard copy and database
- Coordinating services with community partners and organizations to provide customers with a blended approach to meet their needs
0-5 years of experience
- Facilitate the employment of clients through a process that includes assessment, planning, coordination, case management, program activities, advocacy and follow up.
- Maintain client confidentiality in compliance with HIPPA policies
- Make appropriate referrals to outside agencies as they relate to clients ‘personal and employment needs
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Workforce Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
