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IT Account Manager Resume Samples
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0-5 years of experience
Responsible for providing key private label client relationships with full IT and product development servicing. This included issue resolution, requirements development, and analysis of POS systems, Product control file, testing, delivery-inclusive of new product startups, strategies, systems releases, conversions, and deconversions. Scope included client facing representation for IT and the internal client teams. Demonstrated client centricity and customer orientation by provided presentations and data to key Clients. Demonstrated strategic and results orientation by leading cross functional IT test teams for product integrations and delivering accurate, on time product.
- Led IT DMAIC Career Development team, delivering completed DMA results to GE Consumer Finance CIO
- Successfully led cross functional testing teams for numerous private label client integrations-US and Canada
- Demonstrated quality skills by developing standardized testing planning and scripting for IT Client Integrations projects-still largely in use today
- Developed strong mainframe systems skills and general data mining knowledge
0-5 years of experience
Responsible for [company name] with IT and client partner for 6 major business units in North America, to ensure delivery of quality services and processes which deliver business value.
- Developed and maintained primary relationship with largest revenue generating business areas in region.
- Owned resolution for problem escalation and resolution for global infrastructure shared services’ issues, focused primarily on infrastructure support.
- Managed project portfolio for major business areas by analyzing and extracting project data impacting business on a monthly basis.
- Provided visibility to strategic and tactical technology needs on behalf of the business to IT leadership to ensure requirements were being met.
- Illustrated value-add opportunities for end users on global infrastructure services through presentations and direct interactions.
- Delivered reporting to end users on value generation, educated in processes, and brought awareness of key technology initiatives and opportunities.
- Led process improvement initiatives on behalf of the infrastructure organization, to improve efficiencies and value add to the business.
0-5 years of experience
Developed the new Mars IS Hub site at Stupino Russia. Recruited 85 associates to join the Mars IS Central Teams
formed at the new site (remote ERP support, IT call centers, IT expert centers). Focused on the development of the new
Mars IS managers. Defined the new IT Governance processes in CIS and Central Europe and managed the IT activities
(solutions and services) according to the agreed financials targets.
- Successfully executed a recruitment plan of 85 IT associates to reach the 150 associates target within 2 years
- Defined and implemented the new hub processes (financial and buying processes, enterprise culture and associates engagement).
- Successfully developed the 11 IT hub managers (russian and expatriates) ensuring great service deliveries from the Russia based central teams
- Management of a 20m€ budget for 3000 end users
6-10 years of experience
Regularly attend rigorous technical training modules
- Responsible for overseeing the management of over 250 national accounts
- Established an understanding to consult optimal solutions in various IT environments
- Cultivated an active, professional relationship with clientele
- Facilitated deals between [company name] and 3rd party vendors on a daily basis
- Recognized for maintaining an average of 50 calls per day
- Achieved 100% satisfaction from customer evaluations
0-5 years of experience
Served as Project Manager responsible for coordinating resources for the district wide purchasing, implementation, and support of Promethean Interactive Whiteboard Technology utilizing Microsoft Project for WBS creation, project scheduling and tracking purposes
- Functioned as liaison between end users and IT to deliver technical solutions for business needs including identifying, developing, evaluating, and coordinating implementations of IT based business solutions
- Provided status reports to senior management and CIO regarding Promethean Technology via weekly meetings and document postings in Microsoft SharePoint
- Conducted scheduled meetings and conference calls with resource vendors to identify project risks/gaps and developed contingency plans when necessary
- Resolved third level Promethean repairs
- Maintained updated inventory of all Promethean Technologies within the district
- Project managed Promethean implementations for school technology relocations
- Evaluated processes and procedures, provided recommendations to improve efficiency and effectiveness and created new processes when required
0-5 years of experience
I constantly reached out to customers within my territory, building consultative and long-term relationships as to achieve a first-point of contact status with decision makers.
- Earned numerous IT manufacturers sales certifications to efficiently provide the right solutions to my customers as well as involve the right subject matter experts in developing scope of projects.
- Responded to RFQs and RFPs of customers, providing best solutions to fit their budgetary needs as-well-as provide insights to government funding and grants to support their initiative.
- Won 4 ERATE government proposal bids within my first quarter of working in my segment which led to my earning the “silent assassin” award of my team
0-5 years of experience
Provided insight as an IT consultant to find the most efficient, and cost effective solution to business problems
- Created presentations and specification sheets demonstrating the benefits, and ROI of individual IT solutions.
- Researched customer’s current network design and configuration to create a revised IT Infrastructure
- Increased my company’s market share by utilizing and leveraging my knowledge and relationships
0-5 years of experience
Maintained client and candidate relationships while developing inside/outside sales, sourced candidates as well as building resource database via recruiting, interviewing, skill evaluation, and salary negotiations.
- Acted as proxy for Branch Manager for all lines of Business (Robert Half Technoloy and The Creative Group) – Solely managed office and staff of (6) for all employee and client related issues. Provided Backup and support for offices top 25 clients.
- Maintained portfolio of offices most profitable clients (based upon generated office revenue) and worked in collaboration with clients HR and/or Hiring Managers to effectively determine hiring needs and properly source candidates.
- Number #1 Account Manager for Greater Hartford/Springfield Region with personal production accountable for 40% of Office Revenue as well assisting in obtaining offices all time highest revenue as well as assisted in increasing total office revenue by 21% since hire date (with $3.2 million in office year to date revenue).
- Utilized various networking sources including social media such as: Linkedin, Facebook, and Twitter as well in person networking groups such as Lee Hecht Harrison, SHRM, Metrohartford Alliance and local young professional organizations.
- Coordinate/attend various networking functions, career fairs, college events, and speaking engagements in order to meet potential can while extending client outreach.
0-5 years of experience
Account Management for 10 IBM Sites located in the Northeast, Mid-Atlantic and Remote Regions. Generated IT Sales opportunities within IBM.
- Built relationships with IBM Clients by prospecting and cold calling to uncover their specific IT staffing needs. Qualified prospects, scheduled appointments, and generated revenue. Negotiated and obtained bill rates.
- Account Management for up to 125 Technical employees.
- Customer relations for IBM Client up to 250 customers.
- Qualified candidates (resumes/applications) before being submitted to hiring managers.
- Responded to RFP’s and Bids for Department of Homeland Security and Department of Defense via IBM procurement requests.
- Staffed Software Developers, DBA’s, Programmers, etc. in contract positions.
0-5 years of experience
- Delivered on-going recruiting and interviewing training to a team of recruiters, to ensure the highest quality of professionalism
- Contributed to the development of an effective recruiting strategy plan that impacted the ROI of the overall business (i.e. work load, candidate flow, quality of hire, etc.)
- Identified candidates through creative and unique sources strategies, conducted behavioral based interviews, managed and streamlined the recruiting process, and made job offers
- Maintained accurate candidate and requisition records in Candidate Database
- Ensured a positive candidate experience throughout process from recruiter communication through final interviews
0-5 years of experience
- Advised customers on how to setup their network infrastructure in the most cost-effective way
- Prepared sales budgets and conducted periodic reviews on accounts; identified low performing accounts and advised on how to increase sales
- Maintained account plans for 600+ clients detailing their objectives
- Supervised sales team of 6+ workers and oversaw profit margin compliance
- Negotiated contracts with clients within the target profit range
0-5 years of experience
Responsible for assisting clients with the daily technical aspects of their campaign, daily/weekly client contact as needed via fax, phone and email.
- Assisted in development, documentation and implementation of network and server standards and procedures.
- Coordinate and oversee third party support.
- Collected and compiled data for processing through various financial gateways and followed up on payment and collection activity.
- Expedite customer orders, generate invoices and appropriate label.
- Ensured shipments between various carriers, both domestic and international, were processed in a timely and efficient manner.
- Schedule and prioritize additional shipments for both the CT and CA warehouses.
- Designed and customized customer order packing and shipping slip.
- Generated product code, user login/system access credentials, as well as prioritize and facilitate multiple and simultaneous emergency repairs.
- Participated in efficiency meeting, offering proposals, as well as offering feedback on the impact of proposed ideas originating from other departments and areas.
0-5 years of experience
Generated leads and closed 6 new accounts in 2 months creating over 25 new job openings.
- Grew existing accounts from 4 total open orders to over 15 via executive level presentations, responding to RFP’s and consulting on current technical issues
- Maintained existing accounts working directly with hiring managers and CIO’s.
- Sole IT Account Manager for Kansas City office working directly with the IT Recruiters and Branch Manager
- Managed existing client migrating from an open vendor list to only 3 with Yoh being the first
- Requested from Corporate Marketing to Blog and train local office on LinkedIn, Twitter and Facebook driving candidate referrals to apply online.
0-5 years of experience
Generated leads and closed 6 new accounts in 2 months creating over 25 new job openings.
- Grew existing accounts from 4 total open orders to over 15 via executive level presentations, responding to RFP’s and consulting on current technical issues
- Maintained existing accounts working directly with hiring managers and CIO’s.
- Sole IT Account Manager for Kansas City office working directly with the IT Recruiters and Branch Manager
- Managed existing client migrating from an open vendor list to only 3 with Yoh being the first
- Requested from Corporate Marketing to Blog and train local office on LinkedIn, Twitter and Facebook driving candidate referrals to apply online.
6-10 years of experience
Performed office administrative and secretarial functions for day-to-day business operation. Using MS Word, Excel, Windows, Internet Explorer and email. Data entry, filing and typing correspondence.
- Designed, created, published, and updated company website using MS FrontPage – savings of $600.
- Managed all business accounting – AP/AR transactions utilizing QuickBooks.
- Performed weekly phone contacts to current and prospective clients to maintain professional relationships.
- Scheduled meetings with clients to discuss future job requirements and staffing needs.
- Daily sourced qualified candidates utilizing various resources such as Dice, ComputerJobs, America Job Bank, Internet recruiting, networking through various associations and networking with current candidate database, etc.
- Telephoned and screened potential candidates to evaluate skills and knowledge for current job opportunities.
- Assisted candidates to refine their resumes for client presentation.
- Performed reference checks and employment verifications.
- Negotiated rates/salaries, finalized contracts, and prepared on-boarding documents.
0-5 years of experience
Assist Director of Laboratory Information Systems with strategic plan for Esoteric Business Unit IT group in conjunction with BU operations and Corporate IT.
- Act as IT Daily Operations Manager in the Director’s absence.
- Work with Infrastructure, Lab personnel and Development staff to prioritize and resolve issues.
- Participate in the implemented restructure of Staff
- Supported laboratory growth from 18,000 requisitions/night to 49,000 requisitions/night
- Manage all SOP’s for Development staff as well as Infrastructure/system monitoring/maintenance operational.
- Prepare for and manage all inspections including but not limited to: CAP, FDA, and CLIA, NY STATE.
- Maintained NO Deficiencies for many years.
0-5 years of experience
Managed client relationships and identified new sales opportunities
- Organized project management duties; including scheduling, ordering hardware and software, resource identification, and coordinating involvement of other departments
- Negotiated performance objectives and proper client expectations
- Collaborated with sales team and operations departments to ensure timely project deliverables
- Prepared reports, proposals and work agreements pertaining to the project and client requirements
- Hosted client meetings to identify and resolve potential performance issues
- Trained clients to ensure understanding of how to properly use the end product
0-5 years of experience
Information Technology Account Manager with full sales/recruitment lifecycle experience
- Successfully manage/build client relationships and gather job requirements from external client managers and C-level executives
- Responsible for setting new meetings and saturating established accounts
- Daily management of team of 4 direct reports
- Responsible for negotiating bill rates and maximizing profit margins
- Maintained #1 sales ranking in IT Vertical, #3 out of 88 reps nationally
0-5 years of experience
- Provided cross-client account services via steady-state support in an AS400 environment.
- Gathered requirements from program managers and assisted in fine-tuning procedures and queries.
- Revised corrupted XML and data files to rerun through an automated database process.
- Contributed to research and data mining; data integrity checks, process change, testing and Q/A.
- Liaison and partner with all enterprise departments related to client support.
- Ensure enterprise and client systems are performing to standard.
- Examined and documented libraries and active directories and wrote files including: Windows batch scripts, VBA scripts, SQL query scripts, and recoded saved scripts, procedures and executables.
0-5 years of experience
- Trained HR, IT Security, Business Analysts, and managers in account management policies and procedures
- Managed ticket escalation and issue resolution for HR, IT Security, Business Analysts, and managers regarding account management, desktop, phone, and security issues
- Generated monthly account status reports for vice presidents, directors, and supervisors to improve the account management system
- Maintained new hire profiles and forms to meet audit requirements and Sarbanes-Oxley regulations
0-5 years of experience
Outside Sales/Account Manager in the Cleveland Metropolitan area.
- Managed several technical recruiters and IT consultants
- Participated regularly in Trade Shows and Job Fairs and other recruiting events (as well as host and lead the North East Ohio Cisco Users Group).
- Performed sales calls
- Interfaced with IT Managers, Directors, “C” level officers, IT consultants and other professionals.
- 50% of the time was spent at client locations conducting meetings and Managing IT consultants.
- Industries of focus are Telecommunications, Legal (Law Firms) and Financial Institutions.
0-5 years of experience
- Negotiated new contracts and renegotiated existing ones with local and multinational clients and vendors in the areas of Software Development and Payment Processing
- Prepared Business Proposals, contracts and service level agreements
- Worked as a liaison between customer’s leadership team along with its IT department and Euronet’s upper level management and its IT resources
- Responsible for monitoring and ensuring client satisfaction and advising client of necessary changes such as software upgrades and customizations as well as enhancing its payment processing business with the addition of value added services
- Organized evaluations of various project results
- Responsible for overseeing the progress of projects at each stage, including new installations, delivery activities, and ongoing support, working closely together with Euronet’s software development, project management, implementation and technical support teams.
- Analyzed and identified training needs of clients and developed strategies to best meet those needs
0-5 years of experience
Primary system administrator managing 22 clients, associated users and infrastructure
- Maintaining and monitoring client systems, networks, software, security, and subscriptions
- Maintaining on-site and off-site backups for clients
- Managing disaster recovery for clients, including testing of backup solutions
- Responsible for dispatching field technicians to clients in a timely manner to resolve issues
- Led company-wide deployment of GFI to client servers and workstations
- Rolled out and provided support for VOIP Phones
0-5 years of experience
- Generated and scrubbed 80,000 industry targeted leads for this Florida Health Care IT Software and Service startup company.
- Contacted and qualified prospective customers developing rapport with decision makers to discover needs and develop a specialized solution.
- Closed deals and created sales and contracted with new accounts. Managed growing account base.
0-5 years of experience
- Delivered exceptional customer service to all clients and potential clients
- Utilized cold calling techniques to build new relationships with new accounts
- Managed over 200 customers and their request for technology as per their business needs
- Analyzed client’s issues in order to resolve them by coordinating and communicating with IT managers
- Continuously remain in touch with latest in technology and constantly update latest and prospective clients of the technology
0-5 years of experience
- IT strategic liaison to the Global Service Fossil process improvement team
- Demand and escalation contact for Service Fossil Americas
- Greenbelt trained; project was integrated into a corporate software asset management initiative
- Successfully developed and deployed IT services and solutions; responsible for the complete lifecycle, including requirements gathering, vendor negotiations, proposals & cost estimates as well as project management and end of life programs. Managed projects worth €250k in man hours
- Financial responsibilities include, cost center management, planning and forecasting (projects, usage and basic services) with a budget of €3.5 Million
- Development and maintenance of division specific roadmaps including the alignment of business strategies to the global IT roadmap/strategy
0-5 years of experience
Began in technical support, was promoted to management-level position
- Managed all IT related projects for West Coast operations
- Was responsible for the installation and daily administration of two Windows 2000 Servers, 8 Windows NT 4.0 servers and one UNIX server; also configured routers, switches, and other network equipment
- Was responsible for network management at six locations; ensured connectivity to the corporate WAN
- Managed user accounts, groups, permissions, email distribution lists, etc.
6-10 years of experience
Liaison Manager for IT, Finance Operation, FP&A, Internal Reporting and Sox Compliance
- IT Finance Lead for the Oracle 11i upgrade for FA and GL modules and related customizations
- Managed GRC implementation and integration with Oracle ERP
- Designed various Sox tools and customizations for Symantec’s SOx compliance, which enabled Symantec to pass SOx audits for the first time in company’s history
- Managed Conversion Projects for VERITAS acquisition and also for Non Oracle VERITAS entities
- Managed numerous Mergers & Acquisitions & integration of Financial Applications
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IT Account Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
