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IT Administrative Assistant Resume Samples
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0-5 years of experience
Led IT department end-user training team and analyzed tribal business office end-users basic computer knowledge deficiencies.
- Tracked and arranged training for over 1,000 employees located across six different Florida tribal reservations to facilitate software conversion and go live schedule.
- Coordinated, tracked and communicated end-user training in preparation for tribal-wide ERP conversion.
- Demonstrated advanced communication and interpersonal relation skills in liaising weekly with steering committee on training status.
- Created more efficient, layman-friendly training materials and ongoing documentation to support rollout of system updates.
- Provided effective and consistent training during practice management conversion and provided ongoing enhancement to workflow solutions to high-volume urgent care chains across the country.
0-5 years of experience
Participated in the transformation of company computer system for Y2K compliance.
- Prepared company procedures requiring extensive manual documentation.
- Set up and installed 120 new computers and software for Windows upgrade. Trained users on Window applications and Microsoft Office Suite.
- Set up administrative rights and maintained main computer system. Performed backups and setups for new users.
- Used existing ERP system to create reports to be utilized in multiple departments.
0-5 years of experience
Provided administrative support to the CIO and assisted technical consultant with daily IT support issues and implementation of Lotus Notes.
- Level 1 Lotus Notes Support for corporate office and 3 distribution sites; provided user training as Lotus rolled out to new sites.
- Performed basic NT user administration functions in absence of consultant.
- Developed and maintained software and hardware inventory; and provided desktop support in Corporate Office (10 users).
0-5 years of experience
Arrange conferences calls, presentations, functions and meetings
- Answered multi-line phone calls and took accurate messages
- Sorted mail, faxed, and photocopied documents for service coordinators
- Maintained office organized, decorated and sanitized
- Distributed incoming mail and processed outgoing mail
- Completed advertising requirements and helped to establish new business
0-5 years of experience
- Provided administrative support for Director of IT and department staff of 12
- Provided customer service and technical support for 545 cellular devices nationwide
- Initiated proposal for new telecom policies and procedures
- Managed IT procurement and monthly reconciliation, tracking inventory and returns
- Analyzed and negotiated with vendors to save company $20,000.00 bills and equipment
- Provided support to IT on special projects and requests
6-10 years of experience
Worked closely with IT Director and Network Administrator to answers user calls, document, track, and monitor requests in the company’s help desk queue
- Performed low to mid-level technical tasks
- Assisted with new system configurations, scheduled upgrades, and participated in new implementations
- User administration, Password Management, group membership and\or Mailbox creation with Active Directory and Microsoft Exchange 2003, 2007 and 2010
- Tape Backup Rotation
- Administration of Verizon Wireless account
- Prepared and proofread correspondences, presentations and documentation relevant to the IT Department
- General office duties: filing, copying, faxing, organizing and sending emails
0-5 years of experience
Provided administrative support to IT Director and four managers as well as 50 IT professionals.
- Interfaced with executives, departments and vendors to maintain critical documents on 45 IT maintenance contracts and assisted with SOX documentation.
- Assisted the Telecom Manager processing monthly 143 invoices totaling $107,000 for payment with the proper cost center allocations and maintained excel spreadsheets on SharePoint.
- Transcribed meeting notes, scheduled meetings, maintained office supply inventories, coordinated onsite luncheons, placed travel arrangements, organized department functions, picnics and outings.
0-5 years of experience
- Created a technical manual on how to operate video and projector equipment
- Repaired, maintained, and updated software and hardware
- Configured software for employees
- Took inventory of technology equipment using Microsoft Word
- Learned to find compatible computer equipment online
- Followed procedures to destroy old confidential data
0-5 years of experience
- Coordinated projects and events exercising ability to improve procedures and meet demanding deadlines.
- Executed daily operations by acting as a facilitator and liaison to regularly scheduled team/project meetings for the purpose of providing open communications among departments pertaining to status of current and potential issues.
- Assisted in the compilation of reports, processes and procedures. Was instrumental in the planning and execution of these changes. Monitored the effectiveness and performed revisions as required.
- Provided exceptional customer service to all clientele. Was chosen by project teams to become actively involved with departmental initiatives.
- Volunteered and actively contributed to all working aspects within the department.
0-5 years of experience
Scheduled all phone discussions for recruiters and service line executives.
- Coordinated interview days, including candidate pipeline tracking, candidate travel, venues, etc.
- Searched the database for relevant candidates, moved candidates through system, and generated offer letters.
- Completed new hire packets including benefits, I9 forms, background checks, and drug screens.
- Met consultants on first day reporting to work, in person interview at location.
- Contacted consultants within first week of starting assignment for overview of time entry, payroll schedule, ADP access, etc.
- Confirmed interviews with managers.
- Answered phones, processed invoices, scanned documents, retrieved office mail, and established client accounts.
6-10 years of experience
Managed student database software, assisted secretaries with reporting
- Actively resolved issues submitted to the Helpdesk
- Network responsibilities: updated web postings, maintained user accounts
- Conducted training and certification sessions; scheduled and administered applicant employability assessment test
- Managed inventory of printer and department supplies
- Scheduled and maintained multiple calendars
0-5 years of experience
- Supported internal IT administration support projects. Coordinated and monitored up to eight workstation installation projects simultaneously.
- Performed quality control, coordination, and supervision of field and subcontractor personnel.
- Used Microsoft Project to prepare schedules for projects and proposals, generate reports and data, and track project milestones.
- Performed a variety of administrative functions including document preparation, data entry, data management, filing and records maintenance for personnel, and operations tracking.
- Developed schedules for projects and future company computer requirements.
- Composed memorandums, transcribed notes, and researched and created presentations. Used Microsoft Excel to generate reports.
- Maintained executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and continental U.S. (CONUS) travel. Served as the executive’s representative at meetings.
6-10 years of experience
Supported Chief Technical Officer (CTO) and one Vice President and numerous department managers by providing administrative assistance to the IT management and supporting staff of CTS Technology Services.
- Partnered with parent company executive assistants and peers forming a cohesive support team during merger.
- Facilitated department office renovations for a 75 people over a one-week time span.
- On-boarded 9 companies and 150 vendors over an 18 month time period for a company Transformation
0-5 years of experience
- Created and organized multiple excel spreadsheets containing data
- Maintained the inflow and outflow of shipments
- Communicated and systematized with vendors about current facility contracts
- Organized and updated facility floor plans
- Answered phone line for technical support and created issue orders
0-5 years of experience
- Created and implemented websites on the campus homepage for several departments within the division, including Risk Management and Environmental Health & Safety
- Provided systems support and maintenance for the financial division
- Maintained servers operating under the Windows Server 2003 environment
- Updated financial and administrative documents
- Managed sensitive data in accordance with HIPAA
0-5 years of experience
Independently managed all incoming, including utility, invoice billing and processing with various Accounts Payable Associates
- Provided support to the Financial Analyst in preparing reports for month-end-close session
- Scheduled conference meetings and prepared documents for travel reimbursements
- Assisted the IT Director in developing an invoice filing procedure
- Secured and expedited all backup tapes to disaster recovery
- Screened and managed all supplies being ordered and processed for approval
- Assisted all IT Department technicians with helpdesk tickets through Oracle Database
- Processed and expedited all requests regarding blackberry devices
- Independently setup vendors in the Pilot and Mark Systems database
0-5 years of experience
Provide helpdesk assistance in resolving software, hardware and network related problems.
- Assist in managing Active Directory.
- Equipment set-up and software installation, updates, configure computers for new user, generate email, and network accounts for new users.
- Assist in maintenance of IP telephone systems and computer stations.
- Respond to service calls and emails, assist in maintaining of company networks.
- Coordinate with Senior Admin. to set user access, permissions and roles to prevent unauthorized access.
- General office duties and repair of computer related equipment.
0-5 years of experience
- Eye for detail discoveries, research, negotiated refunds and reductions in expenses
- Purchase order and requisition creation for all internationally leased/purchased hardware, software and peripherals using Solomon (SAP) software
- Validated global monthly invoices including leases based on returns/buy outs/purchases and yearly maintenance invoices on high end copier/scanner/fax machines
- Database maintenance: international computer hardware inventory based on returns/buy outs/purchases
- Purchase, updated, maintained cell phones and coverage based on employee travel schedules
- Creation of standard processes and documentation
0-5 years of experience
- Coordinated employee desk, computer and telephone moves with the help desk, administrative staff, executives and supervisors.
- Entered employee names into the building employee registration system and create employee badges.
- Provided efficient and courteous response to all callers; anticipate calls requiring special handling and worked with others to determine the appropriate protocol.
- Received courier and overnight deliveries; announce deliveries to mailroom staff and ensured that packages and boxes were attended to.
- Maintained the monthly receptionist coverage schedule and maintained the receptionist procedures manual; updated reception coverage staff with updates as appropriate.
- Received, Asset Tagged, Tracked and Issued PC and Telephone Equipment.
0-5 years of experience
Assisted Director and Managers of IT Department with project management and purchasing technical equipment.
- Purchaser for the IT Department.
- Managed vendor contracts and was liaison between accounting and IT management.
- Answered phones and managed electronic files.
- Business Writing: Created procedural manuals for IT department.
0-5 years of experience
Assisted with managing and maintaining hardware and software inventories
- Assisted with patch management of desktop operating systems
- Installed and configured computer hardware and software
- Diagnosed, repaired and upgraded computer components and systems
- Resolved both common and unusual hardware and software problems
- Assembled and tested IT hardware including workstations, servers, laptops and storage devices
- Manage daily, weekly, and monthly backup system
- Manage Active Directory of users, create accounts and set up e-mail in Microsoft Exchange
0-5 years of experience
Reddy Ice is the largest manufacturer and distributor of packaged ice products in the United States.
- Provided primary support for IT department of 10 people, and secondary support to the technical needs of all corporate employees and over 200 delivery drivers nationwide.
- This included MS Office and Outlook user support, password resets, troubleshooting delivery drivers’ handheld PCs, printer break-fix-replacement coordination, FedEx/UPS shipping & coordination
- Processed PO & PR paperwork and new employee & terminated employee authorization & paperwork coordination. Assembled and published the monthly IT newsletter using MS Publisher.
0-5 years of experience
- Screened, behavioral interviewed and assisted with the hiring process for more
- Ensured requisitions and employee files met OFCCP guidelines and standards
- Scheduled hiring manager interviews via MS Outlook
- Assisted in posting positions in adherence to company Sourcing Strategy
- Performed reference and background checks
- Responsible for the tracking, reporting and maintenance of Applicant Tracking
0-5 years of experience
- Managed the day-to-day tasks of IT operations
- Audited patient data and related information with Point&Click Systems
- Assisted in Quality Improvement Analysis
- Managed and ensured timely completion of reports using Microsoft Excel and PowerPoint
- Scheduled appointments and coordinated bi-weekly department meetings
- Answered phones and recorded information from patient
- Maintained office machinery: Copy, Fax, and Label Equipment
0-5 years of experience
- 2002 Speaker/roundtable facilitator, Academy of Business Leadership (ABL) Summer Institute
- Spearheaded Employee Activity Committee, United Way Sub-Committee, Toastmasters International corporate-sponsored club initiation, Habitat for Humanity projects, corporate-wide annual celebrations, recurring appreciation festivities
- Oversaw procurement budget of $10+ million for division & primary client
- Streamlined from paper to online requisitions & operated proprietary procurement workflow system for approvals/orders/tracking/delivery
- Enforced strict adherence to purchasing guidelines & budget
- Dealt with all RFQs, local vendor relationships, licensing management, inventory control, order fulfillment/invoice exceptions, RMAs
- Prepared confidential correspondence, national & international travel arrangements, $20,000+ travel & entertainment expense reports in global currencies for 2 Senior Vice Presidents & Department of 100
0-5 years of experience
Managed daily office operations and maintained equipment, performing inventory, ordering and maintaining accurate records for all IT business supplies.
- Provided first level help desk support and managed Technicians work flow.
- Served as liaison between IT and other departments.
- Maintained IT employee records.
- Executed and monitored user system access and security.
- Performed Server backups as required.
6-10 years of experience
Administrative support to Second Vice President, 5 department managers with staff of 80 associates.
- Provided administrative support to Annuity, LCM and MMLISI client area on special projects.
- Created and maintained documentation required for security access to environments, applications, mainframe and servers for all Annuity Systems associates and clients.
- ISO Divisional Facilities Coordinator for North and South campuses.
- Processed merits, promotions and bonuses for department associates.
- Administered the department salary/bonus planning and implementation.
- Entrusted with confidential information.
- Maintained all Time Reporting data.
- Coordinated special events for department and client area.
- Managed and Maintained the Systems Business Disaster Recovery Plan/Trees.
0-5 years of experience
- Provided full administrative support to director information technology and five supporting managers, including travel and meeting arrangements
- Assisted in monitoring facility construction for department move. Acted as point of contact for the 60 employees moving from Covington, KY to Ft Wright, KY location.
- Managed general facility maintenance requirements including the phone system and office equipment, created and reconciled facility budget
0-5 years of experience
Handled administrative responsibilities related to contractor hiring for Bank Of America.
- Answer telephones promptly and courteously assist clients and employees throughout the organization.
- Performed background checks and reference checks on new hires as per client specification.
- Resolved contractual issues related to individual employees as well as sub-contracting vendors.
- Liaison between client and new hires pertaining to candidate delivery and start.
- Responsible for Data entry, Filling, general office help.
0-5 years of experience
- Generated 150 Monthly Reports and 25 Quarterly Reports per month
- Keyed in 3000 (+) policies throughout the year
- Assisted customers with request of various reports
- Processed and mailed new member packets for HBAT clients
- Managed company fleet vehicles with maintenance and mileage records
- Assisted in mail room with sorting items, indexing all invoices, bills, Lawyer’s letters, weekly correspondence to Providers, etc.
- Interfaced with CIO, Director, Supervisor and Computer Technician
Information Technology Cover Letter Examples
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IT Administrative Assistant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
