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IT Administrator Resume Samples
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0-5 years of experience
The Installation, configuration, operation, and maintenance of networking systems. Also ensuring information systems data
availability, integrity authentication, and overall protection.
- Maintained over 150 million dollars of equipment over 5 years with 0% loss.
- Successfully Trained 5,000+ clients on basic IA postures and Computer skills.
- Designed and implemented solutions for my organization that drastically cut project times.
- Supervised the successful completion of multiple projects in extremely stressful environments
- Supervised and operated an extremely efficient and undermanned helpdesk with a team of 3
0-5 years of experience
Co-designed the graphic interface of the company’s accounting system, as well as set up, tested, and trained all of the Operations components.
- Developed a new inventory numbering system that has allowed for growth to approximately 1500 items while remaining consistent and organized for over 14 years.
- Maintained Novell and NT servers, as well as all PCs in the office and warehouse.
- Assembled and configured the hardware and software of over 50+ computers for various theaters.
- Provided computer help desk support and technical training on hardware/software to end-users.
- Managed the phone and voicemail system, including punching down phone lines, moving employee extensions, and managing users, groups, and recordings.
0-5 years of experience
Provide on-site help desk support to entire school network. Troubleshoot hardware, software, & network issues. Install hardware including network printers, workstations & imaging software. Automate windows updates throughout campus labs. Strategically manage cables to offer a neat and functional network. Administer technical & non-technical training to students & staff. Design and install surveillance system to ensure security within school.
- Reduced the number of technical incidents by 80% through meticulous cable management, preventive security measures, & scheduled preventive maintenance.
- Decreased network down time by 25% by using diagnostic measures to troubleshoot and identify holes in system.
- Designed data back-up protocol for 40 staff and 3 servers via FreeNAS box.
- Offer training and development to 150 students per semester on a large variety of hardware/software issues, backup best-practices & interpersonal communication.
- Maintain professional communication style 100% of the time.
0-5 years of experience
Contact for technical help desk servicing 75 internal employees. Responsible for updating current systems, solving IT issues on a daily basis, and communicating with clients about their hosted IT services.
- Received and acted on requests made by co-workers for daily IT support issues including non-functioning cd-rom drives, applications not working, and archiving email.
- Updated local user PC’s and production servers on a monthly basis in order to comply with our SOCII annual audit.
- Added and removed users, workstations, and distribution groups within Active Directory to ensure company security and asset handling.
- Performed data analysis, testing, debugging, and problem resolution for existing client software solutions.
- Researched and evaluated technology solutions to present recommendations for improved system operations.
0-5 years of experience
Responsible for day to day operation and updates of local servers, switches, workstations,
printers, fax machines, and audio visual equipment.
- Supported approximately 500 users in both Student and Staff domains.
- Monitored and supported S-2 security system including video system.
- Recently updated all campus WS and operation system to Windows 7.
- Performed duties as stage manager for bi-annual graduation.
0-5 years of experience
Performed day-to-day maintenance, monitoring and updating of company’s network infrastructure
- Ensured that sales requests where completed without issue
- Assisted local and remote users with network connectivity
- Requisitioned all computer related items for company
- Ensured that all local and remote computers where updated on a weekly basis
- Maintained active directory domain controller
- Assisted local and remote users on use of computer devices to include smart phones and tablets
0-5 years of experience
Real Estate Title Insurance Professional
- Ensured clear title to approximately 120 transactions per month
- Effectively communicated with clients and customers to provide outstanding service
- Developed and maintained Internet web sites and marketing materials
- Managed databases, network and email systems
- Created and maintained custom documents and reports for database
- Maintained all workstations, printers, scanners, etc.
- Provided employee training and support in computer systems/software
0-5 years of experience
Migrated external facing production servers to Amazon EC2 platform
- Migrated local and remote users to Microsoft 365 and VMWare supported thin clients
- Supported and improved entire in-house virtual architecture using VSphere and HyperV
- Supported 11 remote users in 4 countries via VPN, VM Workstations and terminal services
- Improved FileMaker 10 server/client performance and reduced downtime by 70%
- Documented all existing networking, policies, procedures and inventory
- Successfully completed PCI audit documentation and compliance requirements
- Managed and improved Cisco firewalls, DMZ servers and external facing production servers
- Upgraded, repaired and maintained existing hardware without impacting IT budget
0-5 years of experience
Created and implemented a complete four-phase PC Technical Support program
- Designed, installed and maintained Local Area Networks
- Implemented a companywide PC training and development program
- Set standards for PC hardware, software and peripherals
- Planned and implemented a relocation of all PCs to a new corporate Center
0-5 years of experience
Managed computer network, customer service and application testing departments for software development firm. Administered three HP servers in collocation datacenter that served as primary software development and deployment points
- Hired, trained and directed customer service representatives and technicians for software testing
- Maintained communications links between faculty, students, administrators and IT engineers
- Supported the sales department during sales presentations and training sessions at customer sites
- Managed multiple computer labs used for sales presentations and customer training (Numerous projectors/screens, workstations)
- Formulated Help Desk Controls for logging and managing service calls
- Provided customer support for students, administrators and faculty during software installation period
- Acted as final level of support for the most challenging customer service matters
- Reduced customer support call volume 40% by creating a CD based tutorial
- Created multiple disaster prevention solutions to preserve customer SQL database (backup server, real-time database replication, tape backup and remote backup)
10+ years of experience
Responsible for research and configuration of all new network and server infrastructure
- Provided high level administrative support and developed strategy to monitor maintenance
- Developed project schedules, high-level strategy, and execution tactics to monitor milestones and critical paths
- Assisted technical support escalation processes which includes installation of software and network troubleshooting
0-5 years of experience
Installed and maintained a network of several computers in a small business environment
- Resolved various software and hardware issues
- Developed multiple custom business software solutions including inventory and customer data tracking
- Created, deployed and administered the company’s website
10+ years of experience
Design, install, and support systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, email systems, etc).
- Setup and maintenance of Windows Server 2003/2008 R2 environment including: Active Directory, DNS, DHCP, and file servers.
- Responsible for security equipment, including Cisco ASA, Sonicwall firewall, Barracuda Spam Firewall, as well as TrendMicro OfficScan.
- Installed and maintain a multi-site Avaya VOIP telephone system resulting in a 40% reduction in telephone and long distance bills.
- Works closely with various vendors to ensure projects are completed on schedule and under budget.
- Setup and use of Spiceworks as an Inventory and Help Desk Solution. Responsible for taking ownership of trouble tickets and resolving issues with the least amount of downtime or interference.
0-5 years of experience
- Produced 2D land surveys with AutoCAD by combining information from platted and field data to final production products.
- Customized and streamlined the survey production by drastically reducing time of raw data to final product with AutoCAD
- IT administration supporting end user issues, server and workstation maintenance. Microsoft environment included NT4, 2000, SQL and supporting business applications.
0-5 years of experience
Hired and tasked to build and deploy new domain server, network hardware, and client PCs for Trio Air and Jo-De Equipment businesses, and provide support for a time afterward.
- Planned and completed migration of all user data and several application databases from old ’03 DC to new ’08 R2 DC. Resolved all legacy application compatibility issues; one application’s compatibility workaround prevented having to purchase an upgrade – at a cost of approximately $20,000.
- Configured Active Directory, DNS, and DHCP, printing, Remote Desktop, IIS, and certificate services from fresh install.
- Sole administrator and support for everything IT related.
0-5 years of experience
Independent Consultant/staff member, assisting in a privately held start-up manufacturing venture from an R&D focused operation to a commercially focused business entity. Responsible for all system performance and activities within SAPbyDesign Cloud Software.
- Created training documentation for Accounts Receivable, Inventory Management and Customized Features, to enhance Account Management, Sales Order Management, Credit Card Authorization and Invoicing through to Bank Clearing House Activities.
- Create and Maintain Customer Product Pricing Structures by type and category
- Responsible for Customer Web Portal maintainance and updates including various interfaces with the selected Cloud Software.
- Integral role in the development and launch of new company website
- Created process, and trained employees for applicable tax jurisdiction tables by customer based on zip codes.
- Responsible for testing and monitoring all third party system interface activity with 5 cloud support upgrades within a two year period. These include Web Portal ordering, credit card authorization, clearing house providers and bank transaction activity.
- Introduced and applied SharePoint Software and an initial method of capturing CRM activities for new outside sales force personnel.
10+ years of experience
Designed and implemented Microsoft Server 2003 networked environment
- Performed software installation and updates for servers and workstations
- Performed hardware maintenance and upgrades
- Designed, wrote, and deployed company specific software
- Managed LAN and WAN network infrastructures
0-5 years of experience
Brought the aging equipment and network up to date.
- Identified and resolved network and software problems.
- Trained staff and managers.
- Updated OS, programs, passwords, etc.
- Organized and documented existing IT equipment.
- Generated a database of IT assets including contact information related to IT/technology
0-5 years of experience
Served as the technical point of contact for the firm, supported all local and remote users, as well as their satellite offices. Worked as a liaison with the outsourced IT provider to coordinate off site processes and resolve technical issues. Resolved all local computer related issues. Researched products and services that increased productivity and enhanced end user experience.
- Configured and administered wireless networks.
- Supported Needles Case Management software.
- Addressed and resolved issues with Blackberries, Palm Trios, and Voice over IP phones.
0-5 years of experience
Maintained functionality for 200+ PC users and 20+ Mac users, locally and internationally.
- Assisted in maintaining Active Directory, Exchange, staging, development, and production environments
- Maintained Cisco Unified Call Manager across four network servers
- Responsible for setup and recording of company conferences
0-5 years of experience
Created user accounts and mailboxes in a Windows 2012/Exchange 2010 environment.
- Configured SonicWALL VPN client to allow remote access
- Helped users purchase and configure new hardware – computers, tablets, & phones.
- Administered Avaya Communication Manager VoIP system using ASA
- Administered voicemail system using Exchange Unified Messaging
- Experience with ActiveSync
- Migrated 100+ users from Windows XP to Windows 7/8 computers
6-10 years of experience
Developed and maintained installations and configuration procedures
- Installed and configured hardware, peripherals, services, and settings
- Conducted troubleshooting of hardware and software errors
- Performed ongoing upgrades and performance tuning
- Initiated weekly backup operations
- Maintained and administer computer networks
- Executed successful virus, spyware, malware, and rootkit removals
0-5 years of experience
Took over a fairly new, but unmanaged network that had not been properly implemented
- Created S.O.P. for IT Department as well as standardizing the new hire Domain Credentialing
- Created missing documentation pertaining to Network, Servers, and equipment operations
- Replaced and/ or reimaged entire Server Farm of Hardware and Virtual Servers
- Was responsible for finding and researching costs and implementing new equipment and software for Main Campus as well as 4 outlying clinics
- Negotiated contracts and pricing with 3rd party vendors for equipment leasing and purchase, as well as management of Vendor Services.
- Developed close working relationships with vendors and our staff.
0-5 years of experience
Developed new projects, activities include: defining requirements, designing class diagram, and data
flow diagram
- Performed maintenance and updates to existing websites as needed
- Deployed the database and set up a development environment for a large social network website.
- Contributed to the overall development of the web development team
- Operated various design tools and software programs to implement web designs and functionality
- Performed tests including: error checking, browser compatibility and user accessibility
- Collaborated with application developers to ensure UI designs are implemented and tested correctly
0-5 years of experience
On site IT administrator working with workstations, laptops and mobile devices. Including updates, software issues, email client support, networking and general support issues.
- Edit radio shows and podcasts. Designed templates for recording, podcasting and all audio formats.
- General maintenance and troubleshooting for website, creating new content per supervisor’s request and direction using: HTML, CSS, and Photoshop. (http://vwcaz.org) (http://victorymedicalunit.org)
- Social networking administrator and content creator for Face book and Twitter for multiple departments.
- Created Wi-Fi network for 100+ users along with WPA 2 encryption for increased security.
0-5 years of experience
Set-up and design LAN and WAN for the entire company.
- Created domain user accounts for all employees.
- Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
- Improved performance and reliability of multiple systems-Windows domain controllers and hard drives-by reconfiguring problem installations.
0-5 years of experience
Prepared for and engineered company-wide move from Windows XP to Windows 7
- Management and administration of Windows networks
- Created and maintained documentation of application instructions for users
- PBX Phone Configuration and Administration
- Implemented critical, database-driven reporting (Sales, Resource Control)
- Set up and consistently update NAS, backups, and syncing services for mission-critical company files
0-5 years of experience
Implemented new ERP software, converting from Linux based system to Windows based
- Implemented document management software to aid in work flow from remote locations to main location
- Responsible for 13 remote locations including tire retreading facility as far as South Bend, IN
- Maintained/overhauled security camera systems at all locations
- Greatly reduced costs in department by eliminating wasteful services and replacing aging equipment
- Modified existing reports and created new reports to provide information previously unavailable to leadership and department heads
- Implemented VPN for remote users to access reports and critical information
- Created redundancy after implementing new ERP software by having a replication site at the Detroit location
- Maintain Toshiba phone system and perform necessary upgrades/replacement of equipment. Converted many remote locations from traditional analog service to IP phones
0-5 years of experience
Supported and maintained PC/Server back-office systems in Wendy’s franchise restaurants.
- Designed and maintained automated install technologies for all back-office and district office computers for the purpose of patches/updates, disaster recovery and new deployments.
- Utilized remote access software to perform updates and minor break/fix solutions.
- Utilized disk imaging software for whole market rollouts.
- Purchased and approved all hardware/software systems for QSR business.
0-5 years of experience
Manage Corporate Site plus 4 other locations (Includes 100+ workstations and devices)
- Manage and maintain Cell phone and mobile devices for Corporate office (50+ devices)
- Administer MS Windows 2003/2008 Servers (11 Virtual, 5 Non-Virtual, 2 Tape Backup Servers)
- Maintain Crystal Reports/SQL Reporting from MRP and other key systems
- Maintain All Network User Rights Through Active Directory/Manage Email Addresses for All Users
- Work with IT Consulting company to assist with Network/Server and everyday duties
0-5 years of experience
Maintain, install, configure and secure all servers, routers, switches, PCs, and printers at all of our revenue centers throughout the airport.
- Extensive experience with Retail Pro & Micros systems, Microsoft Word, Excel, Outlook, Access, Power Point, Publisher from 2000 – 2007.
- Run all month end and year end reports.
- Write procedures when necessary.
- On call 24/7 for any system problems.
- Involved in many projects, including the move of our MDF room when we downsized the number of retail stores we had.
0-5 years of experience
Deploy, manage, and monitor technical security safeguards justified by The Banks’ risk assessment.
- Provide consultation and assistance to all end-user departments in the resolution of network operational problems and questions.
- Monitor operations of all computers and software to include compliance with the security policies.
- Maintaining current inventories of the software and hardware components.
- Windows XP, 2007 and 2010 Support
- Outlook 2003, 2007 and 2010 Support
0-5 years of experience
Domain administration including user and group configuration, Exchange configuration, and Active Directory maintenance and administration
- Upgraded the corporate server infrastructure, including installation, staging, migration, and decommissioning of old systems
- Upgraded from legacy Active Directory domain using external namespace to new 2008 R2 Active directory domain using internal namespace
- Migrated to Backup Exec from legacy Windows NT Backup
- Involved in implementation of new Navision 2009 ERP solution
- Technical documentation duties for all aspects of technical projects
- Responsible for budgeting, maintaining maintenance contracts, and IT purchasing
6-10 years of experience
- Planned and coordinated transitions from Windows to Mac OS X and from Microsoft Exchange to Google Apps
- Set up and maintained software, networking equipment, servers, and client machines, including those running Windows, Mac OS X, Linux, and Unix-based operating systems
- Trained interns on various aspects of the information technology field, including network and server administration and management of cloud services
0-5 years of experience
Server set up, configuration and support of: Windows 7/Windows XP/SERVER 2003, 2008, 2012
- Troubleshoot Dentrix, Dexis and Orthotrac and other dental software
- Set up and use Virtual Private Network (VPN); Remote desktop protocol (RDP)
- Monitor ConnectWise ticketing system service board and respond to all incoming tickets
- Set up and troubleshoot local and network printers
- Manage Customer Call Center and Technical Support Desk
- Support Windows Servers, Networks and Workstation.
0-5 years of experience
Responsible for the overall planning, organizing, and execution of all IT functions
- Configure new servers & systems, give support and maintenance to existing applications and develop new technical solutions
- Directed all IT operations to meet customer requirements
- Backup Solutions
- Implemented network security at the corporate level as established by the Chief Technology Officer
- Reconfigure the infrastructure development
- Access Control and Security
0-5 years of experience
- Performed upgrades, repairs and preventative maintenance on laptops, desktops and Macs as needed
- Managed Active Directory users and groups
- Backed up and restored laptops and desktops using Norton Ghost
- Installed and managed VoIP hardware and equipment using Phonebooth and licensed VoIP phones
- Installed and configured MediaWiki software and OTRS and RT support ticketing servers
- Wrote tech how-to’s and guides for employees and associates with [company name]
0-5 years of experience
Provide IT analysis and administration for a startup organization that provides cloud based Recovery as a Service(RAAS) for small to mid-sized companies, ensure business continuity and uninterrupted cloud computing/connectivity.
- Successfully managed IT program to deliver centralized printer/toner procurement, support and maintenance cost. Saving the company 12K annually.
- Managed daily integration between users and the IT infrastructure and manage all IT services, including Servers, laptops and backups.
- Developed and deployed a stringent server maintenance schedule that includes upgrades to firmware/software patches and updates to ensure business continuity and network “health”.
- Development of a FAQ for staff/users utilizing a SharePoint site to communicate with staff members and satellite offices significantly reducing calls and cost to support.
- Managed 3rd party and in house team on Full Exchange hardware replacement and upgrade. Budget responsibility ensuring 2yr ROI.
0-5 years of experience
Work with IT Director to insure the network and computers are operational in the Cincinnati and Dayton offices.
- System Administration of Active Directory and Exchange 2008
- Replace/upgrade older desktops and laptops newer systems while restoring users information and 3rd party brokerage programs
- Manage Comdial phone system, iPad and mobile phone support
- Maintain system performance by system monitoring and analysis
- Copier support and daily maintenance
0-5 years of experience
Identifies, analyzes, troubleshoots and resolves issues encountered by company infrastructure, which is comprised of various
Windows based servers 2012, 2008 & 2003, desktop systems, Intranet, and Internet systems.
- Provides technical expertise (level 3) and other computer related knowledge in technology troubleshooting and solves LAN
- Installs, tests, configures, monitors and certifies a wide range of network and data communications software and hardware.
- Trains users in various software applications and network related- procedures.
- Proficient in MS Exchange 2010, VMWare 5.5, QuickBooks Enterprise Solutions v15.0, Global Shop (ERP) v2014.2 and Avaya IP
- Project management experience including QuickBooks Enterprise Solutions & Global Shop upgrade projects.
0-5 years of experience
Managed server and network infrastructure (Domain Controller, DNS, Firewall, Switches, Wireless)
- Supported production software and custom-built workstations
- Operated help desk for clients to resolve any issues accessing and using our services
- Migrated servers, networks, and website to a new, faster ISP
- Implemented on-site and off-site backup solutions for servers and user systems
- Document all standard operational procedures (IT and otherwise), into unified company manual
0-5 years of experience
Manage/maintain a network of 75 users and up to 10 servers in a domain environment.
- Respond to internal calls regarding network problems or computer issues and work to resolve those issues in a timely manner.
- Repair and upgrade existing computer systems
- Configure and deploy new computer systems in the domain environment.
- Research solutions to current problems and ways to improve current network environment.
- Maintain a network of security cameras and ensure constant up-time.
0-5 years of experience
Primary responsibilities include the researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
- Extensive experience with SharePoint development. Migrated from WSS 3.0 to SharePoint 2013.
- Considerable experience with Active Directory, Windows Azure Power Shell, Office 365, and SQL Server.
- Project Manager of enterprise wide Office 365 migration.
- Project Manager of Hosted Voice migration.
- Extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems.
- Served as the primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements and other major vendor interactions, Systems Operations and Maintenance.
0-5 years of experience
Provide local and remote support for a 125 + user base.
- Manage, issue and support all technology systems such as mobile management of phones and tablets, printers & workstations, laptop troubleshooting.
- Handle and resolve any and all immediate Network (LAN, WAN, VPN, ISP, Firewalls) / Phone (Mobile & VoIP) / Computers issues in a timely manner.
- Created and designed a variety of marketing materials.
- Provide frequent in person branch inspections to maintain proactive quality assurance within the technology to ensure software and hardware efficiency.
- Manage and oversee the ticketing workflow and priority level 1 help desk employee
0-5 years of experience
Provide level 2 support for school issued MacBook Airs for all students and staff ( Mac environment)
- Implement creative solutions for teachers technical needs in the classroom by installing Apple TVs, Projectors, and discovering different applications that would best assist their teaching
- Analyze processes to identify opportunities to improve on existing processes within the school
- Train other administrators on using the Casper Suite as well as create the training documentation
- Re-image machines as needed
- Administrator for Google Apps Suite
10+ years of experience
Primary responsibilities included all IT functions and support, on call 24/7, and other duties as assigned
- Active Directory/Exchange user setup, security access, group policy management, backup/recovery and retention, end user support, application support, remote support, company cell phones
- Maintain, create/setup, update and patch servers
- Develop, provide system reports and data extracts to support all departments needs and business requirements
- Implement new solutions while keeping current solutions up to date
- Work on corporate initiative projects and local business team projects
- IT fiscal budgeting, contracts, procurement, documentation, export control; compliance and support
Information Technology Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
