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IT Assistant Resume Samples
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0-5 years of experience
Performed PC refreshes on most of the department’s computers.
- Successfully put together and configured new desktop computers for clients.
- Helped clients fix problematic computer software and printers.
- Trained and supervised two IT assistant interns.
- Successfully transferred an entire department’s data to a fresh server as well as performed a thorough check to ensure a proper and complete job.
- Successfully installed Windows 7 Professional operating systems on a number of desktop computers as well as downloading and installing software off of department servers.
0-5 years of experience
Assisted users with the installation, configuration and ongoing usability of desktop computer, peripheral equipment and software.
- Maintained and supervised the use of the autocue teleprompter.
- Assisted up to 40 employees on a daily basis.
- Assisted with the migration from Microsoft Exchange 2003 to Microsoft Exchange 2010.
- Maintained the FTP system up-to-date and ensured users maintained their quota.
- Assisted users with any troubleshooting issues they encountered. This included but is not limited to helping users with program troubleshooting such as: MS Office, FTP Software, Internet Explorer, RealPlayer Video Downloads, and Editing Software.
0-5 years of experience
Worked as a team member to solve problems and complete assignments correctly and efficiently
- Ensured all aspects of the school district’s technology systems were prepared for the upcoming school year
- Installed various software and/or hardware on both new and old computer systems
- Assisted teachers and administrators in solving a wide range of technology troubleshooting problems
- Trained new co-workers on technological procedures
0-5 years of experience
Information Technology Intern, responsible for diagnostics and correction of system hardware, software and operator problems. Installed, modified and facilitated the repair of desktop computer hardware and software systems. Provided technical assistance and training to system users. Worked with IT Support Manager and researched alternative approaches to existing software and hardware when standardized approaches could be applied. Installed, modified and facilitated the repair of desktop computer hardware and software systems. Diagnosed and corrected system hardware, software and operator problems.
- Updated and maintained 40,000-record membership database and separate events database.
- Provided technical support, including password resets and server backups. Responded to inquires.
- Carried out desktop publishing, designed programs for 100 lectures per year, created event posters for distribution and designed lecture hand-out covers.
0-5 years of experience
Provided technical support for staff
- Diagnosed and troubleshot hardware and software issues
- Performed disaster recovery operations, including data back-ups
- Planned, coordinated, and implemented network security measures
- Trained staff on the proper use of a PC
- Tested systems to ensure the elimination of bugs or viruses
0-5 years of experience
Installed and performed troubleshooting on various software to improve efficiency in the workplace
- Configured hardware and drivers to ensure maximum performance on computers throughout the laboratory
- Managed multiple servers and diagnosed network related issues to maintain a stable networking environment
- Worked with various instructors and TA’s to provide a positive experience in the courses
0-5 years of experience
Managed repair services for a leading supplier of computer hardware and software.
- Identified problems, diagnosed causes, and determined corrective action to facilitate repair of a variety of computer hardware and software products (Microsoft products)
- Tested repairs to ensure compliance with system specifications.
- Reviewed power supply and configuration requirements.
0-5 years of experience
Setup network user accounts, reset passwords and created new network connections using DHCP reservations in Active Directory.
- Provided diagnostics, troubleshooting, repairs and modifications of workstations, printers, network servers and Cisco switches.
- Resolved issues with the InfoGenesis Point of Sale (POS) system, setup user access and maintained display screens and prices within the system.
- Provided technical support for general office equipment such as phones, copy machines, and fax machines.
6-10 years of experience
- Assisted in Network Connection issues, printer related issues, and Hardware Diagnoses/Repair.
- Provided Maintained and updated pertinent office data files.
- Served as a service liaison between staff, students and guest.
- Processed phone correspondence via logging messages and transferring calls. Produced photocopies in accurate and timely manner from original documents and digital scanned media.
- Demonstrated appropriate personal and work ethics and attitudes; demonstrate appropriate ethics in the use of a computer system
- Organized prioritized and planed work; used office reference handbooks; managed appointments, reservations and itinerary schedules; used the Internet as a resource for office information and research; use features on a photocopier and fax machine; create and maintain a file system.
0-5 years of experience
Updated security software company-wide
- Supported implementation of new technology
- Provided a high degree of professionalism and user satisfaction
- Assisted with technical documentation of systems and processes
6-10 years of experience
Draft professional correspondence to clients, vendors, and New Jersey Courts in support of Firm Leadership and Attorneys. Manage records for Continuing Legal Education (CLE) for 70 attorneys; submit various reports to State of New Jersey and Pennsylvania regarding seminars held by firm for continuation education credits. Hold accountability for media duplication in support of IT department. Noted for high levels of accuracy, attention to detail, and productivity.
- Created and implemented current CLE tracking system; streamlined process and improved accuracy of CLE.
- Facilitated training to additional support staff on areas of database management and systems.
- Rapidly provided solutions and responded to inquiries from IT department as needed.
0-5 years of experience
Preformed system scans to assess software/hardware damage and complete required maintenance
- Discussed with clients computer issues to help better understand and serve their needs
- Assigned and managed all student laptops in a timely manner and created tracking spreadsheets with Excel
- Receive and process shipments of new computers monthly
0-5 years of experience
Manage day to day operations of helpdesk that serviced 1000+ end users. Ensured that SLA was met and that team members were up to date on ongoing IT projects.
- Led Airwatch Mobile Device Management project from conception to field deployment of 600 Samsung note 4s.
- Manage vendor relations with companies such as AT&T and Dell. Developed relations with manufacturers to support ongoing projects within the company.
- Developed internal SharePoint KB for helpdesk and end users. Worked hand in hand with field training teams to ensure that documentation was thorough and easily understandable. KB documentation included both PDF, PowerPoint and video media formats.
- Assisted in-house software development on the android platform. Directly managed overseas dev team assuring that project objectives were met in a timely manner.
- Directly support company executives with daily technical issues as well as setting up AV equipment for meetings.
0-5 years of experience
Developed training manuals for essential job functions
- Created sales orders and pick tickets
- Organized office documents to be located quickly and efficiently
- Prepared truck schedules for delivery of materials
- Acquired knowledge of the steel industry and wIntegrate software
10+ years of experience
- As a part of the IT department, worked on the implementation of a new ERP system.
- Documented the processes of the company and applied the findings into developing the ERP system to meet the company’s needs
- Created detailed user guides of the various processes and standards for entering data into the new system and trained users
- Created a system to manage inventory and managed a team of workers to deploy the system.
- Ensured that any software modifications made met the company’s requirements.
- Managed the in-house team that worked on the ERP implementation
- Assisted users with computer related issues.
0-5 years of experience
- Designed blueprints for a new truck map and functional symbols to improve maintenance and response times with AutoCAD
- Updated, revised, and improved the current power-grid maps and uploaded them to the intranet for internal distribution and housing
- Provided technical assistance with the network computer system and server areas
- Assisted with angle and line of sight confirmation for staking of new electrical line construction
0-5 years of experience
- Developed training manuals for essential job functions
- Created sales orders and pick tickets
- Organized office documents to be located quickly and efficiently
- Prepared truck schedules for delivery of materials
- Acquired knowledge of the steel industry and wIntegrate software
10+ years of experience
Data Entry Specialist
- Currently Organize, plan, and facilitate psycho-education for a bi-monthly overnight camp (Mariposa)
- Marketed, managed, and supervised staff in the Healthy Families Healthy Children program.
- Provided IT support to staff and volunteers
- Communicated with clients and staff answering phones, checking in clients, and processing payments
6-10 years of experience
Administer Microsoft Windows Servers (Active Directory), and Microsoft Workstations, printers and other peripherals for 170 users.
- Implemented VMware infrastructure from the ground up including two vSphere hosts, a vCenter host, and approximately 20 hosts. Saved the company thousands of dollars in workstation and server hardware costs.
- Backup and restore the VMware machines with Veeam Backup and Replication with daily backups.
- Administer Cisco Call Manager and Call Center Express, with duties ranging from adding and removing phones and lines, troubleshooting call queue issues, to editing phone trees to suit the growing needs of the company.
- Re-image, repair, and upgrade Lenovo laptops and Dell workstations for all 170 users.
- Provide excellent technical support to users in person, over the telephone, and remote control software.
0-5 years of experience
Provided local IT assistance to over 100 users, reducing company issue resolution times from 1-2 weeks to 5 minutes-1 hour.
- Responsible for hardware construction and maintenance, software deployment and issue
- Notable projects include multiple expansions of the company LAN, installation of a plant-wide
- Paid $12.50/hr initially. Salary increased to $14.50/hr in 2014.
0-5 years of experience
- Oversaw, implemented and documented update of all VPI computers at four sites
- Troubleshot and fixed wired and wireless networks
- Set up and prepared computers for office use
- Added and removed computers from the active directory domain
- Answered end user questions
- Changed back-up tapes
0-5 years of experience
Maintained the company e-commerce website for jewelry sales and supported the customers.
- Handled inventory control for eBay’s shop and company’s website.
- Took photos of the jewelry and utilized Photoshop for retouching image.
- Provided IT support for the company network security.
- Supported desktop support for applications and updated firewall definitions and virus definitions
- Neutralizing the viruses, malware using antivirus and DOS command.
- Backing up and uploading the website data using FTP.
0-5 years of experience
Developed construction drawings ranging from concept ideas to final design.
- Produced construction-drawing sets in AutoCAD adapting firmly to company standards.
- Worked closely with principals and project managers and offered input on project details and logistics.
- Coordinated with sub consultants to insure projects are on par with design
- Crafted quality 2D and 3D renderings of proposed project work using
- Forecasted and adjusted cost estimate throughout the project phases.
- Maintained in-house quality control through careful red lining and outlining
- Overlooked the created construction details for the company library and case
- Troubleshoot user identified computer problems through call tickets, and documented status in written logs.
- Produced instructional procedures and standards for common
6-10 years of experience
Process $13 million per month in invoices to ensure accurate and timely payments to suppliers.
- Handle intercompany reconciliations, product transfer transactions, and credit card transactions.
- Prepare month-end general ledger account reconciliations, and make adjusting journal entries.
- Completed corporate training to provide employee assistance with new customized warehouse and shipping & receiving programs.
- Completed training to become the IT Assistant, and provide technical support to office staff.
- Assist internal and external customers with inquiries regarding product and payment processing.
0-5 years of experience
- Developed web and graphic design for improved website navigation and aesthetics
- Maintained patient database through daily data entry and editing
- Gained knowledge on the operations of medical insurance companies
0-5 years of experience
Provide support to install, configure, upgrade, troubleshoot, and remediate hardware and software issues pertaining to current and legacy versions of Microsoft Windows and Apple Macintosh OS X.
- Follow established support policies, procedures, and SOPs.
- Complete property, certification, and other forms, obtaining the necessary signatures, and distributing/electronically filing forms accurately and in a timely manner.
- Prepared and set up testing centers up to 300 workstations with access to network and printer.
- Assisted supervisor to prepare spreadsheets and PowerPoint for meetings.
- Responsible for student data entry and filing.
0-5 years of experience
Assisted individuals with IT/computer needs in Rockland County’s Workforce Development Center.
- Met one-on-one with customers to help them set up email accounts, teach them Microsoft Office skills, and provide them with Internet assistance.
- Responsible for daily IT help desk and end user support for job search assistance.
- Managed and scheduled weekly appointments, worked closely with walk-in’s (unscheduled customers), staff, Directors, and all Departments.
0-5 years of experience
Trained and helped resolve help desk tickets for local and international employees
- Consulted with external vendors to help resolve software issues, IT Manager, and all internal staff
- Worked with servers, desktop computers, laptop computers, firewalls, switches, printers, mobile devices
- Accomplishment: Collaborated with an outside vendor to report issues with custom software that users were experiencing. Held responsibility for testing and finding issues and coordinating updates.
0-5 years of experience
Involved in logistic duties for IT center relocation, such as hardware transfer & software updates
- Played an administrator role including checking up on company LAN machines from servers
- Cooperated with the IT service routine including schedule file maintenance via tape backup technology
- Helped company domain users with technology upgrades and training with existing systems
0-5 years of experience
Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically
monitoring PC performance.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
- Provided high degree of professionalism and end user satisfaction and work well with others.
6-10 years of experience
- Assisted the principals in developing Power Point presentations for international conferences
- Contributed to developing and managing several commercial and E-commerce web sites using Joomla CMS and Virtuemart shopping cart
- Contributed to the development of the first social media site targeted at the engineering community www.techbites.com.
- Performed daily tasks managing social media sites like Twitter and Facebook to insure that the company image was maintained
- Manufactured Multimedia CD-ROMS for Everyday Practical Electronics magazine
- Packaged and shipped goods
0-5 years of experience
Developed marketing strategy to promote Used Car lot through ads displayed in local Milwaukee newspapers including The Journal Sentinel, The Onion, Italian Times, Jewish Chronicle, CommunityNow, and ShopNow
- Coordinated the design and distribution of flyers around Milwaukee metro area to promote Used Car deals
- Designed and posted coupons displaying dealership’s various service specials to our website www.lexusnorthshore.com
- Photographed fresh Used Car inventory and produced corresponding vehicle verbiage and posted to our online inventory at www.safro.com
- Assisted IT Manager in installing, uninstalling, and troubleshooting programs vital to productivity in the car business: Autobase, Dealer Specialties, TimeClock, and Reynolds
- Assisted IT Manager in printer configuration, PC installation/upgrades
- Assisted IT Manager in troubleshooting and monitoring connectivity issues with LAN, WAN, WLAN
- Assisted IT Manager in removing and monitoring malware, spyware, and internet threats
0-5 years of experience
- Created processes and scripts for a Windows 7 based PC deployment project.
- Configured and installed computers, printers, and peripheral equipment.
- Provided help desk/desktop support.
- Wired servers and switches in multiple server rooms.
- Performed various hardware, software, and application installations and repairs.
0-5 years of experience
Provide facilities support to 900+ daycare facilities nationwide to ensure safety in facilities, and day to day smooth operations. Provide broad range of administrative support to VP of Facilities and Project Management Team.
- Process expenditure requests, generate purchase reqs, audit and confirm invoice accuracy.
- Ensured burglar/fire alarms operational and permits in place as well as annual backflow, retention ponds and sewer maintenance scheduled and in compliance by local cities ordinances.
- Assist IT team in coordinating installation of new POS kiosks and wireless networks in facilities, as well as remotely set-up teacher laptops to connect to wireless networks.
0-5 years of experience
Assist individuals with computer and other technological issues, via the telephone, e-mail, and walk-in support
- Allocate assignments amongst myself and my co-workers
- Help to maintain and fix approximately 750 computers throughout the NJ metro campuses
- Image Computers using Symantec Ghost Cast Server
- Use Active Directory to help pinpoint accounts to a specific location, check for expiration dates and lockout statuses on accounts
- Utilize Remedy Ticketing System to assign and complete individual and group tasks
0-5 years of experience
Solely responsible for maintenance of KHRW.org website
- Responsible for connecting new volunteers to network, scanner, and printer
- Responsible for maintenance of copiers and printers
- Created rich PowerPoint presentation for presentation to the Iraqi Ambassador to the US
- Created pamphlets for general distribution, coordinated with printers for best price
- Communicated with Capitol Hill staffers to coordinate meetings
0-5 years of experience
Provide Tier 2 customer support for the public website, customer reporting and data errors
- Reconcile daily vendor contract data to ensure proper import and proper reporting
- Monitor automated system tasks to ensure that there are no errors and address errors as needed
- Correct invalid or missing participant dates to ensure proper system performance
- Prepare monthly vendor fee billing
- Work with programmers in developing and testing applications (performing QA functions)
6-10 years of experience
Manage accounts for a 234-room historic hotel with over $16 million annual revenue. Average monthly receivables of $400,000
- Lower average collection period to under 30 days
- Manage credit application process and approval/denial of credit to large groups
- Serve as inventory auditor for all departments in excess of $250,000 monthly
- Assist in the management of an IT network consisting of over 30 workstations, 15 servers and hotel phone system
0-5 years of experience
- Maintained hardware and software in a computer lab with 100+ machines
- Managed user accounts in Active Directory database handling password resets, permissions, and other account information
- Provided customer service to all students and faculty in need
- Serviced work stations with Windows XP/7 OS, MacOSX, and Microsoft Office 2010/2013
- Developed a new method of accessing loaned hardware equipment information by initiating easily accessible Excel spreadsheets
0-5 years of experience
Monitor printers, copiers, and fax machines to ensure they are working properly and getting regular maintenance
- Create and/or terminate user accounts in Active Directory and Email accounts
- Manage incoming support requests and deliver technical support to users via telephone, email, remotely, and/or in person in a global environment supporting 200+ end users
- Make follow up phones calls and emails to clients and corporate office
- Map users to the network drive, setting up new workstations, configure vpn to different facilities
- Assist with data storage architecture
- Provide user level technical support for system updates and monitoring that include: Patch management, spy removal, and testing, virus testing, ensuring backup of data files
- Data transfer, ram, hard drive, power supply upgrade or replacement
6-10 years of experience
Laptop and desktop support
- Set up new computers by installing Windows Vista and Office 2007
- Set up new user accounts in active directory with permissions, shared folders and Outlook profiles
- Remote support using Citrix Go To Assist
- Support and troubleshoot Office 2007/Windows XP / Vista / Windows 7
- Troubleshoot Windows networking Tcp/Ip and dhcp
0-5 years of experience
Create and maintain social media accounts to promote and improve company’s online recognition.
- Organize system files in order to be easily accessible.
- Update company website in preparation for launch.
- Taking high quality pictures of products to promote on website and social media.
- Troubleshoot and resolve any issues with online accounts and product listing.
- Communicate with third party vendors providing IT services.
6-10 years of experience
Converted manual community directory for iPad by writing Objective-C code
- Installed and edited configuration files for MAMP server to create buying channel/tracking system for purchases
- Pooled data from SQL database into the database for the iPad application
- Quality assured configuration files and employed debugger to identify logic errors to revise code and fix bugs
- Used Objective-C and UIKit to embed images and PDFs into iPad application
- Collaborated with IT manager to assess progress and revise project objectives
0-5 years of experience
- Maintains over 1.8 million in budgets for both the Operations and IT departments by processing all accounts payable, budget tracking and reconciliation.
- Maintains supplies for daily operations of the Facilities Department for 6 building locations throughout Washington, D.C. and Maryland.
- Troubleshoots for all computers, printers, monitors and equipment for the IT Department.
- Corresponds with 100+ staff members in handling daily issues through company help desk system.
- Point of contact for Operations Department for feasibility and set up scheduling of events at all STC locations.
- Assisted in the building and deployment of 41 PC’s and the coordination of a company-wide upgrade of all computers to Windows 7.
- Devised and implemented company-wide access levels of Datawatch Systems Security, while maintaining daily updates.
0-5 years of experience
Facilitate and coordinate the World Bank IT Governance and Project Management activities to ensure quality and timely delivery of services to our clients while ensuring that the projects support the strategic goals of the organization.
- Review, analyze, and process capital projects scheduled for closing and extension identifying changes in scope, budget, schedule and risk for course correction
- Provide CA Clarity PPM user support and role-based training to equip clients with skills necessary to perform project work and customer satisfaction
- Provide support to the Program Head to ensure quality and timely delivery of service to our clients and compliance with policies and procedures.
- Plan logistics and prepare meeting minutes, agenda, and follow-up actions for Project Review Meetings (PRM), and Project Change Requests and workshops
- Write and maintain user guides and procedure documentation to ensure policy and guidelines are adhered to for project management review activities
- Published agenda, meeting minutes and action items on the Spark Website for project management collaboration and information sharing.
0-5 years of experience
- Support for approximately 30 employees
- Setup computers with roaming profiles, Server 2003 & 2008, XP, Vista, 7, Exchange & Access 2000-2010.
- Hardware and Software upgrades, updates and record keeping.
- Troubleshoot & Resolve issues.
- Coding with Access VBA for the company to fix the current errors/bugs.
- Currently designing a Help Desk Ticketing program and IT Inventory program in VB.NET for the company with an Access database.
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[IT Assistant]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
