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Assistant IT Manager Resume Samples
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0-5 years of experience
Responsible to manage and support daily operations of the information technology infrastructure for [company name], USA which included WAN, LAN, file server, Exchange server, BlackBerry Enterprise server, Siemens phone system add/move/changes/button programming, internet connectivity, server backup and remote access support
- Management and support scope included 11 nationwide offices and several smaller remote locations
- Supported approximately 200 users in a mixed desktop and laptop environment.
- Improved support services by ensuring timely problem resolution and providing excellent customer service
- Hired, trained and supervised 1 helpdesk support staff in incident troubleshooting and resolution utilizing HelpLine Classic Desk
0-5 years of experience
Part of a 5 man team hired and tasked to build a government distribution center from ground up and train a 750 Iraqi national team to run it in 1 year.
- Hired and trained top notch Transportation management team. Hired drivers and sourced a variety of transportation and construction assets.
- Developed and implemented an on-line tracking system to allow for real time movement tracking of ministries supplies and equipment moving through Iraq.
- Hired and acted as liaison for convoy security teams to ensure safest possible passage of cargo.
10+ years of experience
Served as a leader for projects and daily operations; capitalized on opportunities to use technology to maximize business results. Assisted in executioneffective, cost-cutting solutions in all IT areas including Enterprise Resource Planning (ERP), network development, data mining/management, disaster recovery technologies and new technology integration. Assisted in the implementation of annual IT projects across all facets of network enterprise.
- Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
- Liaised with management teams for updates on current and future projects.
- Developed and implemented short- and long-term projects that enhanced overall operations.
0-5 years of experience
Tasked with maintaining operations of 41 sites in 17 states across the US for a video based survey and research company.
- Improved IT support response time by establishing a centralized VNC remote access management system.
- Reduced dependency on IT department support by writing procedures geared toward 300+ non technical staffers.
- Increased operational efficiency by creating an internal intranet for employee email, time sheets, and calendar access.
- Increased operational efficiency by creating an internal intranet for employee email, time sheets, and calendar
0-5 years of experience
Rendered keen oversight to the entire phase of IT projects, which included technical upgrades, system installations, and troubleshooting activities
- Provided outstanding support to 95 onsite users for all IT needs, including various financial information systems such as Bloomberg, FactSet, and S&P databases
- Offered technical support to senior-level executives, including various Japanese operating systems and applications
- Strategically conceptualized and examined a disaster recovery plan for financial applications
- Functioned as an outstanding administrator for Citrix environment, providing major contributions to the data conversion for New York, Atlanta, and Chicago offices
- Played a pivotal role in major projects, including the upgrade from Windows NT to Windows 2000/Exchange 2000 as well as the design of Active Directory
- Cultivated key relationships with vendors for various IT services, which resulted in the negotiation of competitive pricing, achieving significant cost savings
0-5 years of experience
Managed the software development projects in several areas such as Compliance – Buy, Brokerage, Securities Trading and Settlement Automated Management, Loan Bookings, Trade Transactions Processing, Leasing, Fixed Assets, Human Resources and Stationary Inventory.
- Managed Total Quality Management / Cost of Quality Project. Coordinated a cross functional team of executive representatives. Acted as liaison between business and IT communities.
- Ensured that the quality concepts, approaches and project documents were in compliance with Malcolm Baldridge quality model.
- Assisted Technology Manager in establishing the framework for the implementation of the Capability Maturity Model.
- Provided on-going direction in the problem resolution process and advised alternative solutions for new systems development, system enhancements or maintenance and improvements to business processes.
0-5 years of experience
Supported the entire IT needs of the company.
- Set up, configured and repaired over 120 workstations together with all networking, backup/restores and training.
- Maintained the Visual Manufacturing system which tracked the production phase of assembling a product together with the maintenance of the MS Office Suite of products.
- Developed a Crystal Reports 9 reporting system, creating over 200 reports for management use that dealt with production, supply, finance, shipping/receiving and vendor tracking.
- Handled all help desk calls, ordered new supplies and maintained contact with IT vendors.
0-5 years of experience
Providing staff and students with IT support.
- Installed and configured Windows 7, Windows XP, Windows Server 2003, Windows Server 2008, Virtual Server 2005 and both Linux Server and Client operating systems.
- Created and captured custom images using Norton ghost.
- Created and managed user and computer accounts in active directory, administrating multi domain structures, Printers, WSUS, forefront, trixbox (voip), DNS, DHCP, File Server and ISA Server.
- Configured GPO’s, Folder and File permission’s, Roaming Profiles, and Mapped Drives.
- Configured and administered Wireless access points for Student and Staff use.
6-10 years of experience
Liaison between staff and management regarding computers, telephones, and network security.
- Acted as System Administrator for 300+ workstations.
- Managed disaster recovery for all branches of the organization.
- Researched, ordered and installed all computers and computer related equipment.
0-5 years of experience
Assist the Manager in all operations.
- Maintain hardware/software on 100+ computers and 30+ copiers/printers.
- Trained agents in Computer/Internet/Website applications and software.
- Provided Remote Help Desk assistance for 10+ offices and 500+ real estate agents.
- Provided On hand computer assistance for 10+ offices and 500+ real estate agents.
- Performed minor network repair.
- Maintained wireless network for 10+ offices.
0-5 years of experience
- Assisted Information Technology Manager with network design and implementation.
- Responsible for procurement and installation of computers and desktop printers.
- Created new user accounts and maintained permissions and rights on network shares.
- Ensured daily backups on network servers were completing successfully, troubleshoot and correct if necessary.
- Provided end user support with applications and general computer issues.
- Assisted with connectivity and support to remote offices.
0-5 years of experience
- Trained employees and was help-desk for daily issues
- Maintained computer network of about 80 computers
- Installed, maintained, cloned, and upgraded Windows NT – XP computers
- Made patch cables, installed switches, and configured routers
- Configured Windows NT 4 and Server 2003 domain controllers
- Created special-use database application to automate inventory tasks
6-10 years of experience
Oversee and support global IT infrastructure and users.
- Disaster recovery and Business continuity.
- Ensure that all issues reported by users via internal ticket system are addressed in a timely fashion.
- Manage corporate email accounts and archiving.
- Manage and configure Anti-Virus protection on desktops and laptops with a centralized solution.
- Implemented an environmental monitoring system in order to ensure proper operating conditions.
- Administer corporate VOIP system.
0-5 years of experience
- Supported 3 locations: Irvine, Los Angeles, and Paramount, CA
- Assisted over 1000 Wyse-Term users
- Repaired laser jet/plotters
- Maintained/built 20 Citrix servers, 7 Windows 2003 Terminal Servers, 4 domain controllers, and also 4 Exchange 2000 servers
- Repaired and maintained certified CADD computers
- Managed enterprise wide virus/spam and daily backups
- IT budget and asset management reports and maintenance
0-5 years of experience
Supported Windows Server Network for 30 users
- Maintained user PC’s and peripherals: troubleshooting support and installations
- Supported financial applications – General Ledger, Receivables, Payables
- Supported legacy systems developed in RPG programming language
- Developed and supported new order entry system on the web which replaced legacy system
- Analyzed applications and made necessary program changes to correct errors
- Supported financial application on web which replaced old paper based system
- Contributed to significant cost savings as a result of system enhancements
0-5 years of experience
- Monitored and documented the usage of computers, daily maintenance and monitoring of all IT office equipment including telephones, switches, email and voice mail.
- Assisted users to resolve technical issues such as configure phones, voice mails, email problems and network issues, TCP/IP addresses.
- Daily sever upgrade; system maintenance; help desk support to over 150 faculty and staff; and 600 students.
6-10 years of experience
Used IT solutions to increase productivity and profitability
- Provided technical support to 50 users at the local facility as well as to many others at branch locations nationwide
- Wrote and maintained company databases and intranet sites
- Administrated Windows 2000, 2003, and 2008 servers
- Developed or aided in development of many MS Access programs for inventory, sales, dispatching, asset tracking, customer product usage, mapping, and many others to increase productivity.
- Repaired, upgraded, and troubleshot a variety of PC’s, Servers, and printers
- Setup and maintained network and wireless access points for the local facility
- Created numerous automated managerial reports and programs to aid company efficiency and profitability
- Administrated users on the company AS400 program, terminal server, and AD
- Purchased and maintained inventory documentation of company IT equipment
10+ years of experience
Provided backup assistance to the IT Manager.
- Performed network administration.
- Maintained database of user support requests and status tracking.
- Installed computer software.
- Maintained asset management databases (hardware, software, peripherals).
- Assisted in the development and maintenance of system documentation and standards.
- Trained users on computer operations.
0-5 years of experience
Awarded the Exceptional Wolf Award, Dec 2014
- Graduated from the Great Wolf Emerging Wolves Program, Dec 2014
- Worked closely with IT Manager on numerous projects related to the Hotel/Attractions Business
- Provided support to Retail, Aquatics, Operations, Food & Beverage, Housekeeping, and Guest Service Departments
- Special Project: Worked with Maintenance Team to find solutions with Thermostats and Motion Devices
0-5 years of experience
Technically involved in the maintenance and administration of servers, desktop computers, printers, routers, switches, firewalls, personal digital assistants, software Installation, Cisco security updates and patches.
- Analyzing system logs and identifying potential issues with computer Network systems.
- Performing routine audits of systems’ and troubleshooting any reported problems.
- Adding, removing, or updating user account information, resetting passwords, etc.
- Experienced to building relationships with vendors, customers, and end users.
- Responsible to Install and configure OS Windows 2003, Windows- 7, 8, Linux, and UNIX.
- Installed and configured LAN/WAN by Layer 1 and Layer 2 with complete structure designing.
- Managed Active Directory, Installed and configured Server 2003, and 2008 R2 on heavy machines.
- Provide remote end user support for Windows & Mac operating systems’ applications.
0-5 years of experience
2003 Server Wan in support of IT Manager including Wan, Lan and Intranet to ensure a smooth, hardened Site.
- Installed routers, switches and hubs configuring them for optimal connectivity.
- Interacted with vendors and subcontractors on a management level.
- Interacted smoothly with management, especially during network crises.
- Laptop and Desktop Repair, TCP/IP.
0-5 years of experience
Processing all electronic functions of three branches of the bank, including updating and balancing the entire bank system daily
- Responsible for all ACH, debit card and credit card transactions and balancing those accounts daily
- Balancing all loan accounts on a rotating basis
- Teller line functions on a back up basis, including opening new accounts
- Processing and balancing all certificate of deposit renewals and calculation of all interest payments
0-5 years of experience
Provide broad-based IT Administration support for 20+ employees including recent office re-location.
- Setup desktops including software uploads, network connections, printer connections and cabling.
- Setup LAN room including server racks, server operation, network backups and cable patching.
- Plan and setup all required IT including A/V Equipment for meetings, conferences and special events.
- Update organization web sites using soapbox.
0-5 years of experience
- Repair and maintain over 70 desktops, printers.
- Manage client relations for Family Dollar and McDonald’s accounts.
- Create sales proposals and sales contracts for clients.
- Update and generate status reports for current projects.
- Corrected minor issues in AutoCAD drawings (Such as spelling, basic line work and certification errors).
- Communicated with field crews for scheduling, project status in the field and reported issues to responsible departments.
6-10 years of experience
Manage LAN/WAN installation/configuration/support for [company name] and client Banks
- Administer both internal and external Exchange 5.5/2003 servers with a user base of over 1500
- Migrated from Exchange 5.5 to Exchange 2003
- Migrated Domains from NT 4.0 to Windows 2000 Active Directory
- Install, configure, and administer Microsoft SNA 4.0
- Install and configure 9x, NT, XP, 2000, and 2003 operating systems
- Member of the [company name] Disaster Recovery Board
- Created scripts to monitor user activity.
0-5 years of experience
- Supervise a team of 3 IT technicians.
- Served as an escalated tier for desktop and technical support issues that could not be resolved by junior technicians.
- Assign support tickets to team members.
- Work with the Infrastructure department on major technical issues. Such as working with them to troubleshoot Linux based Firewalls and Samba servers that were vital to daily operations to each branch. Re-wiring HP switches to help improve bandwidth. And most often be a liaison between the Infrastructure department and the Superuser of a branch to help troubleshoot a major problem remotely.
- Occasional travel to branches nationwide and internationally to assist in upgrading and configuring hardware, Operating Systems, and server upgrades.
- Visit local branches to provide onsite technical support when remote troubleshooting is not sufficient.
- Performed Data Center work such as running cables, upgrading memory in servers, adding/replacing hard drives, replace entire servers and assist the infrastructure team as on site technician when performing software or OS upgrades to servers .
- Wrote technical guides that subsequently became part of the corporate online IT reference tools
0-5 years of experience
- Supervised employees within the IT Department
- Provided service and technical support for the Concord office
- Troubleshoot PCs, Routers, Switches, Cable/DSL modems etc.
0-5 years of experience
Responsible for management and support of corporate networks across multiple operating systems and platforms.
- Offered quality and responsive 24/7 customer support.
- Worked with vendors and customers to provide a productive network and online work environment.
- Worked within a strong team environment.
10+ years of experience
- Moved up the ladder to assistant manager within my first four years of employment.
- Involved in daily operation of the store and completed daily registering and store open/close functions.
- Assist manager in placing purchase orders and managing inventory.
- Recruiting and training staff, and introducing store policies and sales procedures.
- Dealing with enquiries and complaints, and monitoring customer service.
- Prepare reports by collecting, analyzing, and summarizing information.
- Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.
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[Assistant IT Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
