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IT Business Analyst Resume Samples
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0-5 years of experience
Performed dual roles as business analyst and project manager for multiple IT projects within the scope of a program, and including individual based projects to deliver customer-facing IT solutions. Project business domains included R & D, Logistics and Site Operations under the umbrella of the global real estate and facilities business group responsible for managing activities such as space allocation, environmental work conditions and equipment asset management. Project budgets ranged from $270K to $3.4M with a scope spanning Enterprise Asset Management (EAM) COTS software enhancements, system integrations, new Radio Frequency Identification Device (RFID) solutions, Lotus Notes to MS SharePoint cloud replacements, and data migrations.
- Gathered, analyzed and created all types of requirements documents for over 8 technical solution projects.
- Estimated initial project costs and resource planning lending to sooner than later project funding approvals.
- Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off; resulting in a 50% reduction in UAT test cycle time for an EAM system upgrade through use of risk-based testing approach, lending to on-time deployment across 44 global sites.
- Procured vendor for RFID Proof of Concept (POC) shaving vendor costs by 70% due to detailed POC Plan.
0-5 years of experience
Integrated Intuit CRM and EDI connectivity with internal databases and external applications such as ASI and ESP.
- Increased leads by 50% through web site development and administration, utilizing Dreamweaver HTML/CSS.
- Managed the product’s entire lifecycle and developed online and offline marketing strategies and benchmarking.
- Monitored and controlled job cost process and tracked expenses, increasing sales and profits by thirty percent.
- Established quality control processes at foreign factories, resulting in substantial defect margins reduction.
- Coordinated deliverables and shipping logistics by incorporating and controlling business processes and guidelines.
- Established and supervised in-house fulfillment facility, reducing shipping expenses, and unaccounted inventory.
- Developed new markets in South America by locating, training, and managing promotional distributors.
0-5 years of experience
Gathered requirements from business users from [company name] and translated them to the technical team using UML diagrams and Functional design documents to support implementation of ETL based project in Informatica Power Center.
- Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement
- Managed and mentored a team of 8 quality assurance associates to deliver 24/7 support to 21 run and change applications supporting 70% of the vertical clusters of Bank of America
- Accurately estimated the efforts required for incoming work-orders and scoped projects to bill client
- Top scorer in a two month training program on core technologies at CSC including .Net technologies (C#, SQL server, ADO.Net) and test automation
- Identified and replicated intricate and inconsistent issues, analyzed them, prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client
- Developed a fully functional travel portal, using .Net, as part of the training plan
0-5 years of experience
Gathered requirements from business users from [company name] and translated them to the technical team using UML diagrams and Functional design documents to support implementation of ETL based project in Informatica Power Center.
- Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement
- Managed and mentored a team of 8 quality assurance associates to deliver 24/7 support to 21 run and change applications supporting 70% of the vertical clusters of Bank of America
- Accurately estimated the efforts required for incoming work-orders and scoped projects to bill client
- Top scorer in a two month training program on core technologies at CSC including .Net technologies (C#, SQL server, ADO.Net) and test automation
- Identified and replicated intricate and inconsistent issues, analyzed them, prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client
- Developed a fully functional travel portal, using .Net, as part of the training plan
6-10 years of experience
Serving as a liaison between Product Development groups, enterprise PLM teams and Global Information Services in identifying and redefining business processes, and testing, evaluating, and deploying SharePoint-based solutions. Manage the site collection map structures, security policies and training strategy for 37000 users globally.
- Authored 300+ Help documents, forming the basis for enterprise-wide Productivity Hub help database.
- Created and executed developmental plans to transition 18 SharePoint users across the U.S. and China to SME-capabilities to independently collaborative sites, web parts, document libraries, lists, and views
- Resolve an average of 1300 second-tier user issues annually over a 6-year period.
- Led Product Development teams through challenging SharePoint upgrade using structured Change Management tools and processes.
- Identified and documented extensive use cases for proposed supplementary administrative software; conducted exhaustive UAT, reporting issues in QA defect tracking tool, specifying requirements changes, and provided high-level updates and recommendations at stakeholder reviews.
- Lead enterprise-wide governance committee to define, communicate, and facilitate best practices in PLM collaboration and tool usage.
6-10 years of experience
Created business specifications, using BRD, SRD for Carrier Access System across the Verizon Telecom East and West footprint. Worked as team lead across IT groups on monthly project change requests.
- Designed, documented and implemented project to condense five separate long-distance extract systems into one called module. This reduced future maintenance and testing time by >50%. Completed project <3 months and ahead of schedule.
- Led rotational on-call production support for full XEA system after reductions in personnel required analysts to take on this assignment.
- Reduced the occurrences of nagging abends post-release to 1-2 per week by analyzing output and implementing coding changes. This reduction resulted in 50% less callout to production support.
- Took on additional application production support rotational 24/7 and completed several releases involving Endevor central support modules: creating GDG new datasets; ensuring new FTP functionality worked correctly once implemented; followed-up release verification of all elements. Role included manually adding new carriers to XEA FTP process and worked with offsite carriers to test initial file transmissions before setting up live cuts.
- Completed all aspects of lead analyst functions: design, create Unit Test cases, System Test, UAT, Code Walkthrough, coordinated software releases. Updated DB2 explain verification for any changes to database calls. Worked with DBA on design and column updates and additions.
0-5 years of experience
Administrated the change management process for 200+ call center, nine divisions, and corporate management.
- Worked closely with Knology corporate leadership to identify customer care business needs and the costs/benefits of implementing various company-wide computing solutions.
- Provided software requirements to programmers and web developers to address major software needs for the Knology organization.
- Performed user acceptance testing for software changes and enhancements.
- Created and documented system processes for end-users.
0-5 years of experience
Supported e-commerce projects for AA.com utilizing Agile methodology as they pertained to seat purchases and other merchandising products at [company name].
- Shared the facilitation of daily stand-up, retrospective, backlog grooming and iteration planning meetings serving in a Scrum Master role.
- Revised and wrote user stories based on missing or new requirements established by project stakeholders utilizing the Rally tool.
- Assisted with testing and updating test cases in Quality Center 10 in correspondence with the applicable User Stories.
- Created Feature Overview training documentation for each release for AA.com showing new project features that were implemented.
- Contributed to the success of several projects including implementation of three separate releases for premium economy seat selection, introduction of International trip insurance functionality and integration of a new regional carrier on AA.com.
0-5 years of experience
Created RFI’s, RFP’s and conducted asset analysis to develop IT service and parts support quotes for clients
- Analyzed Client Asset lists to determine SLA coverage
- Involved in all aspects of the Pre and Post-sales support process
- Created, developed and managed the contract renewal process
- Increased renewal revenue by 35% through asset migration from OEM support
- Established and developed Partner relationships and policies
- Assigned as lead coordinator for all Partner renewals
0-5 years of experience
Aligned with Quality Assurance, Software Developers, Security, and Business Partners to follow standards and methodologies. Translated business requirements into solutions while considering people, data, process and technology. Subject matter expert in various areas associated with SAP.
- Researched data dialysis errors and worked to rectify errors, allowing the business to make informed decisions and improve operational efficiency.
- Created reports in partnership with IT Developers, empowering business partners to drive productivity improvements.
- Developed test scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production.
- Translated business requirements into IT solution design to drive a seamless future system.
0-5 years of experience
Contractor for TIAA-CREF in support of the Software License Asset Management Project (SLAM)
- Knowledgeable with IT License Management terminology and methodology
- Documented and gathered requirements from several departments (procurement, IT, purchasing, product managers, etc.) for the transition of the software license tool
- Responsible for researching, managing and validating the data quality and accuracy of software licenses from numerous vendors
- Responsible for mapping contracts, invoices and purchase orders to software licenses in order to upload to the license management tool
- Assisted with migrating software licenses to the Aspera – SmartTrack Tool
- Assist with the migration and cleanup of software licenses mapping for two top vendors – IBM and Oracle to the SmartTrack tool. Over 250 products were identified and mapped to the software license tool. Resulted identifying multiple products under or over licensed. This allowed the company a cost avoidance of over $6M.
- Centralized software documents required for mapping and identifying product use rights. Resulted in faster and easier document retrieval for license justification and audits.
0-5 years of experience
As project manager assistant worked closely with project team members, and division representatives to accomplish deliverables
- Scheduled meetings, conference rooms, appointments
- Trained employees on software applications
- Designed training programs/authored training procedures and user guides
- Managed projects/facilitated distance learning with Web meeting tools
- Translated employee needs into technical requirements for software applications
- Tested, documented, released new software
0-5 years of experience
Conducted interview sessions with business stakeholders through in-person meetings and conference calls for international users
- Elicited requirements for business applications and created Business Requirements Documents (BRD’s)
- Documented functional specifications based on requirements and created flow diagrams
- Collaborated with on-site and off-shore developers and other analysts to implement functional specifications until achieving stakeholders’ desired end results
- Coordinated and led training sessions to local and global users
- Prepared instruction manuals and developed and maintained operational and technical flow diagrams using Visio and PowerPoint
- Wrote test scenarios and participated in system testing
0-5 years of experience
Performed Business Analyst tasks for the Integration of SureWest’s PeopleSoft Finance 9.1 application to Consolidated’s PeopleSoft Finance 9.0 application.
- Prepared Functional specific documents (Business Analysis doc’s) for data conversion of PeopleSoft Purchasing, Inventory, Accounts Payable, and General Ledger tables.
- Prepared Functional specific documents for customizations in PeopleSoft Purchasing, Inventory, and Accounts Payable modules.
- Provided guidance for project requirements to Development staff.
- Performed Quality Assurance Testing.
- Developed PeopleSoft Finance Integration Implementation Plan.
- Tracked progress of the Integration implementation and communicated status during the implementation.
0-5 years of experience
Responsible for requirements gathering, analysis, system testing, customer integration and software implementation for 3PL forward and reverse operations utilizing Red Prairie warehouse management system.
- Configured and deployed test and repair workflow system for telco repair operations.
- Gathered requirements and deployed custom New Product Introduction Web Portal to facilitate information sharing across multiple organizations using MySQL. Trained users on eWeb reporting tool.
- Set up process to gather test results from NI Teststand and load into Oracle data warehouse.
- Ensured timely delivery of solutions per customer SOW.
- Facilitated User Acceptance Testing process.
0-5 years of experience
Project: Point of sale application /Website testing
- Testing core functionality and reports with various test scenario using test scripts.
- Performed extensive website testing and resolved site bugs
- Analyzed customers POS transactions from over 160 client sites to perform data mining to deliver cost/profitability analysis reports, return inventory report, losses due to returns reports.
- Monitored POS performance testing results from various sites.
- Updated IT support admin guidance document and other related documentation.
0-5 years of experience
Planned and managed business analysis activities for multiple projects through the project life cycle.
- Produced detailed User Guides to capture all process changes and deliver end user training.
- Defined new reports to support business needs.
- Managed upgrades for other HR systems such as HR Recruiting tools and Learning Services systems
- Created and maintained interfaces with multiple vendors.
- Partnered with QA for duration of all testing phases.
0-5 years of experience
Aligned with the Branch Administration and Deposit Operations departments, assisted in process improvement, issue resolution, project analysis, and bank acquisitions.
- IT Analyst for the acquisition of 4 banks.
- Served as project analyst on the conversion and implementation of a new Core system.
- Performed all IT related work for the annual Tax reporting to the Fed, Mass and VT
- Answered and resolved user and customers issues with the Core System
- Responsible for all adjunct processes, outside of the Core System, including Escheat Reporting, Credit Bureau Reporting, etc.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
