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0-5 years of experience
Integrated new elements to databases as directed assisted in installed, configured and maintained network hubs.
- Maintained switches, routers, and servers with the purpose of supported a broad-area network.
- Assisted IT with support with network backup and recovery procedures.
- Provided assistance when installing hardware, software and operating systems.
- Responded to technical software and hardware issues.
- Updated users, software and spyware removal.
- Diagnosed, guided users and provided user-friendly solutions.
0-5 years of experience
Created effective PageMaker newsletters and brochures.
- Assisted in the development and design of department web site.
- Repaired and troubleshoot PC and Macintosh computer systems.
- Promoted from Secretary in 1994 based on excellent computer skills.
- Implemented departmental photo database of naval assets.
0-5 years of experience
Aided students with technological issues regarding computer maintenance.
- Completed numerous tasks in a fast paced environment while keeping a composed demeanor.
- Developed relationships with alumni in order to increase donations, and encouraged involvement in UTD current events
- Exceeded communication daily quotas of contacting alumni while also assisting coworkers with their call sheets.
0-5 years of experience
Helped customers create resumes, complete online, applications, and other documents for job search
- Provided computer assistance in accessing community resources
- Maintained daily sign in and out log for agency’s statistics
- Copied and distributed flyers for outreach
- Prepared computers for clients and organized work space
0-5 years of experience
Monitored software and hardware issues including troubleshooting network problems
- Managed and updated lab procedures and appropriate documents
- Tutored computer and web search functions
- Assisted the front desk, lab activities, lab product projects
- Maintained a professional atmosphere for reference and study in the labs
0-5 years of experience
Managed and maintained a computer lab, ensuring reliable operation of all equipment in the lab and troubleshooting any technical difficulties in the rest of the building.
- Assisted all students and faculty with computer needs, helping more advanced users operate the equipment as well as instructing the less experienced in how to do so.
- Ensured that the technology in every classroom was prepared for each class so that the professors could utilize it in their lessons immediately and without difficulty or trepidation.
- Educated students in how to use university computer resources to their advantage.
0-5 years of experience
Provided product support, advanced troubleshooting, and case resolution while exhibiting exceptional customer service skills
- Networked all computer system, configured Cisco routers and switches, upgraded systems, troubleshooting and repair of personal computer
- Maintains and administers Local and Wan network
- Diagnosed end user problems using systematic listening and probing approach
- Provided general support for other technology, i.e. audio response system, telecom system, internet support, and fax technology
- Installed and maintained PC hardware, printers, and other peripherals
- Coordinates software updates, installation of software, and distributes appropriate training materials to staff
0-5 years of experience
Troubleshoot hardware, and software issues for School of Education Staff and Faculty
- Maintained organized computer loaner database and inventory database information in FileMaker
- Actively utilized ServiceNow email response system to provide quick and efficient customer service
- Managed classroom facilities by properly maintaining electronic equipment, and opening for teachers
0-5 years of experience
Analyzed data in Shore Asset Management(SAM) program for U.S. Coast Guard’s Business Information Systems Branch(BISB)
- Exceptional knowledge of Email configuration(Outlook)
- Exceptional knowledge of Microsoft Office and its tools
- Exceptional knowledge of Windows XP/Win 7/Mac OS
- Modified and maintained over 10000 records of data in Shore Asset Management(SAM) program for the Shore Infrastructure Logistics Center(SILC)
- Assisted the Business Information Systems Branch(BISB) in the correction of obsolete and duplicate data in the Shore Asset Management(SAM) program
6-10 years of experience
Assisted Director in supervising a staff of fifteen counselors
- Implemented lessons in a PC lab for students in grades 1-8
- Developed age and grade-appropriate projects using various software applications
- Collaborated with camp coordinators to provide specialized instruction to children
0-5 years of experience
Responsible for assisting students using the computer Lab.
- Knowledge of the software and programs on the school’s computers system.
- Assisted students with navigation through the School’s computer programs.
- Helped Professor’s gather data from students completed assignments.
0-5 years of experience
Designed and created website for administrative and parental use.
- Enhanced the learning experience for kindergarten through third grade using packaged
- Conducted educational software training for faculty to facilitate grade reporting and communication to parents.
- Maintained and repaired computers as necessary.
0-5 years of experience
Received recognition for excellence in service
- Managed responsibility for the training of new Junior IT Assistants
- Three time IT Student-Orientation leader during orientation of incoming freshmen
- Provided support for computers and troubleshooting systems for faculty, staff and students with networking issues, software issues and hardware issues.
- Utilized help desk software service and electronic ticketing system, Heat and KACE
0-5 years of experience
Assist patrons with various computer related opportunities such as help with Microsoft products, creating emails and resumes.
- Oversaw the scheduling of computer classes and kept records of classes and associated files organized.
- One on one instructional courses with individuals.
- Saw to patrons needs on a daily basis delivering exceptional customer service.
- Discovering and learning new software to be able to promote and support within the computer lab.
- Named senior employee in my department in September of 2014.
- Asked to participate and work on a project for the Senior Executive Director.
- Have had the most one on one courses since they began in September.
0-5 years of experience
- Utilized MS Active Directory to maintain user accounts, user groups and home directories also responsible to correct incorrect entries in AD as discovered.
- Performed remote and on-site technical trouble-shooting of networked PC’s.
- Performed backups of user data for transfer to other government owed PC’s.
- Installed and configured Drive Shield software.
- Supported and upgraded printers, scanners and faxes.
- Responded to customer calls for assistance and resolved user’s issues or entered user complaints into Tivoli Call Tracking system for later resolution.
0-5 years of experience
Prepare documentation for [company name] of Peninsula Contracting (DOPC) and TRADOC Acquisition Center (TAC) for automation hardware and software for maintenance contracts, and license renewal. Define automation needs, provide Technical Oversight (TO), and resolve technical problems that include Personal Computer (PC), database, E-mail, communications networking, Wide Area Network (WAN), Local Area Network (LAN), World Wide Web (WWW), Microsoft Office applications, and operating systems such as Win NT.
- Perform testing and validate vendor’s equipment and software for conformity to standards and/or existing installed hardware and software.
- Working knowledge with FAR’s/DFAR’s, DOD and non-DOD government regulations and practices.
- Resolve automation issues with contracts for HQ TRADOC, Deputy Chiefs of Staff, HQ Fort Monroe, NETCOM, Accession Command, Joint Warfighting Center (JWC) and other tenant activities.
- Track trouble calls in accordance with standard operating procedures, using Tivoli Problem Management automated system to register trouble calls.
- Developed and maintain database for all maintenance contracts under my control.
- Served as [company name] of Information Management Safety Officer.
0-5 years of experience
As the department local area network (LAN) administrator (using Banyan Vines software), installed and tested systems software; connected and set up hardware; performed file backup and restoration; investigated system problems and coordinated maintenance requirements.
- Configured systems and tested equipment to ensure operational readiness.
- Determined long-range computer needs, selected appropriate equipment, coordinated purchases, maintained custody of all hardware and software, tracked funding to ensure purchases were within budget, and developed and implemented an automated data processing (ADP) security program.
- Supported Safety Specialists by developing computerized systems to track data on such Naval Occupational Safety and Health (NAVOSH) programs as hazardous material, training, medical surveillance, respiratory protection, safety deficiencies and inspection results.
- Trained and advised Safety Specialists on system usage; reviewed data input reports to verify accuracy and identify indications of processing problems.
0-5 years of experience
Assist customers with their skill review welcome package.
- Assist in the skills review room with customers and their math and reading skills testing.
- Typing 65WPM, 10-key by touch
- Knowledgeable in Excel, Microsoft XP, Windows, Microsoft Office 2010, MS Outlook, and PowerPoint.
- Job application sequencing between thumb drives, websites and desktop.
- Provided trouble shooting skills for customers with complex software incapability’s.
- Assisted customers with their resumes and cover letters.
0-5 years of experience
Provides system administration and problem solving for 315 users and computer systems
- Performs local area network (LAN) management for 10 servers, 50 multi-function printers, and 212 computer systems valued at over $910K
- Supports point of sale/inventory tracking systems such as Aloha and FoodTrak and ensured PCI compliance for 8 restaurants
- Establishes new user account privileges by authorizing users specific job-related access controls
6-10 years of experience
Assisted patrons with all their computer needs.
- Support 85,000 unique computer users.
- Guide patrons through job applications, unemployment filing, resume writing, etc.
- Instruct patrons in computer use skills through 1 hour 1-on-1 training sessions.
- Provide technical support for E-Readers, smart phones and other devices.
- Monitor functionality of 48 public computer workstations on a daily basis.
0-5 years of experience
Provided great Customer Service skills.
- Provided information as directed to faculty, students, employees, and the general public.
- Answers telephone calls, screens incoming calls and forwards/refers calls.
- Assists in maintaining up-to-date mailing and telephone directories.
- Provides receptionist services, sets up appointments.
0-5 years of experience
Replaced hardware and connected various devices to the network.
- Answered any technical questions our users may have concerning their hardware or software issues.
- Set up new and previous users on various email clients.
- Addressed various PC, MAC and printer issues.
0-5 years of experience
Worked with IT department cleaning and updating computer software
- Computer lab set up- switch out old computers with new ones
- Ghosting new computers with required software
- IT assistant, trouble shoot basic computer problems
- Answered and managed incoming and outgoing calls while recording accurate messages
- Helped distribute employee notices and mail around the office
- Completed data entry and filing
- Screened all visitors and directed them to the correct employee or office
- Managed office supplies, inventory, and upkeep
0-5 years of experience
Responsible for the day-to-day operations within Network Services for 180+ users who need advice, assistance, and training on the use of various software applications on and off-site. As the onsite local area network (LAN) point of contact for two museums, assists in identifying and controlling all LAN, hardware and software configuration requirements.
- Hands-on operation of all aspects of end-user training, end-user support, property inventory, IT purchases, and new system integration projects.
- Review and suggest revisions to office policies based on Smithsonian’s Directives.
- Assess the need for additional computers, determine requirements and make recommendations for an optimum communication plan to satisfy functional needs.
- Project Manager for various internal communications and information technology project needs such as; SharePoint, Outlook Migration and Access Points for Wireless Internet.
- Maintain internal inventory.
- Serve as technical advisor/expert on hardware and software issues.
- Create and distribute instructional guides on the use of MS Outlook and other software applications.
0-5 years of experience
Provide Quality Customer Service
- Monitor computers in campus labs
- Assisted students with technical issues as required
- Reported computer related problems to supervisor
- Conducted inventory checks
0-5 years of experience
Trained as an intern.
- Organized the server room.
- Replaced old hardware.
- Prepared old hard drives for destruction
- Compiled a list of attendees to a Fourth of July party for the Ambassador.
0-5 years of experience
Assist clients in a resource center perform a variety of functions in relation to finding employment such as; job Search, UI Benefits and utilizing the centers varying programs across our 8 partnered agencies.
- Assist clients with the utilization of the resource room equipment; Computer, Copy/Fax Machine and Phone.
- Help customers apply for UI Benefits.
- Provide assistance to clients filling out online applications and creating email accounts for the purpose of job searching.
- Set up Resource room for special events such as job fairs and varying orientations.
- Various filing & data entry projects for following up on clients who have received services from the center
0-5 years of experience
Validating data and testing Case Report Form edits checks Full-time (40 hrs/weekly)
- Corresponding with International Sites to verify data received
- Operating a personal computer to enter data
- Creating documents, spreadsheets, charts and graphs
- Providing clerical support and office automation
0-5 years of experience
Assist patrons with Microsoft applications, print jobs, and other hardware or software issues
- Load paper into printers, copiers and fax machines
- Operate copier and fax machine
- Troubleshoot and report hardware and software issues
- Provide guest passes for computer usage and time
- Monitor computer lab usage and time
- Straighten and clean computer workstations, equipment, copy rooms, and work area
0-5 years of experience
Created, maintained and entered information into databases.
- Assisted administrative department with data input of routine reports, filing and computerized data entry.
- Operated office machines such as photocopiers, scanners, fax machines and copiers.
- Reviewed files, records, and other documents to obtain information to respond to requests.
0-5 years of experience
Computer assembler and programmer.
- Setup/maintained network for logistics computers and network printers.
- Assisted management with the use of computers and office equipment.
- Initiated PMIS (performance management information service).
0-5 years of experience
Motivates students with the available help resources and stay updated with campus technology changes and problems.
- Handles inquires made via telephone and in person.
- Answers questions concerning products and services and provide information about policies and procedures.
- Enhances peer mediated tutoring with the students’ academic work.
- Organizes and maintains files.
- Troubleshoots assistive technology software.
0-5 years of experience
Handling data entry, filing, and computer/printer tasks
- Managing client information database and updating contact information
- Mass emailing contacts about upcoming events
- Acquire computer hardware, software, and office technology devices
- Windows 98/ME/2000/XP, Word, QuickBooks, Excel, etc.
0-5 years of experience
Manage the public access network for the public library
- Help establish and implement computer usage guidelines
- Plan and organize regular computer hardware/software upgrades
- Program and monitor two separate network servers
- Improve the network security vulnerability of the public access network
- Diagnose, recover and repair hardware/software
- Interact with customers to assist with computer related questions or issues
0-5 years of experience
Ensured proper registration of visitors and guests into the laboratory.
- Assisted with proctoring exams.
- Provided tour guide assistance for new incoming freshmen.
- Assisted with book inventory.
- Maintained attendance records and sign out.
- Assisted with filing and organizing of documents.
6-10 years of experience
Troubleshoot computers, programs, other networking devices
- Assist with installation of software (windows 98/2000/ME/XP, etc) and setting up computers and WLAN with wireless routers.
- Assist students with Scanning documents, Microsoft applications and browsing the Internet for research.
- Proficiency in Microsoft Word, Photoshop, PowerPoint, and Excel Win/Mac 95, Me, 2000, XP -Electronics -Computer Support- Typing 35 WPM -Interpersonal communication skills
- Dependable as a team leader to run the daily operations every time supervisor was out sick or had an emergency leave
0-5 years of experience
- Digitalized council documents.
- Researched local univeristies to develop best practices and policies for the Strategic Plan for 2009.
- Aided in updating the website.
0-5 years of experience
- Created a secure networking environment
- Computer maintenance and troubleshooting
- Archived legal documents and performed data backup for patent lawyer
0-5 years of experience
Worked on support for software for recruitment management system (visual basic software integrating with Oracle database).
- Data entry, testing and development
- Spreadsheet preparation in Microsoft excel for test cycles(Various business scenarios, business user group)
- Very familiar with excel base functionalities (Vlookup, excel formulas, VBA macros), PPT presentation.
0-5 years of experience
Assist and guide students with general computer, email problem and Microsoft Office and Excel.
- Assist new students through D2L and create school email.
- Learn to communicate with variety of people.
- Learn how to work with variety of people.
0-5 years of experience
Create a log sheet for department to monitor all customer transactions
- Process arriving personnel using automated systems; ensure customers are certified and accounts are current
- Complete in-processing and out-processing procedures using Remedy
- Configure and Control printers on networks
- Ensure computers hardware and software are properly updated with appropriate license’s
10+ years of experience
Responsibilities included individual student instruction and teacher training.
- Generate computer classroom instruction on a daily basis.
- Provided technical support for the computer and keyboarding lab. Also support individual classroom computers.
- Preview and order computer software for the lab as well as the classrooms.
10+ years of experience
- Special side projects from installing software on computers to inputting data on websites
- Setup Laptops running XP/Vista/Windows 7 for presentations
- Assist patrons with computer related issues
- Assist laptops having wireless networks issues
- Maintain mostly HP 4000 series and above brand printers with print jams and cartridge replacements
6-10 years of experience
Performs daily maintenance on computer related equipment
- Investigates system malfunctions to determine cause
- Ensures appropriate corrective action is taken
- Completes various reports in relation to computer systems functionality
- Provides technical support for handhelds & printers for PCO’s
- Contacts outside vendor for equipment repairs when needed
- Download data from equipment daily
0-5 years of experience
Resolve the hardware issue such as; keyboard, mouse, and monitors
- Assisted Costumers to accomplish a resume’ for them as well as help them with internet problems.
- Troubleshooting Microsoft word, PowerPoint, Excel, Access issues
- Operate the printer issue such as changing the toner in the printer and solve laptops to connect to WiFi
- Reset the costumer library assessment time and their library print request.
0-5 years of experience
Installation and maintenance of computers.
- Installation, configuration and maintenance of computer network.
- Installation and maintenance of computer accessories such as printers, scanners, faxes.
- Weekly report on the status of the computers and computer accessories.
- Translation of general office text from English to French and vice versa.
0-5 years of experience
Daily interaction with all levels of management and various students
- Help students with their computer problems
- Relocate computers to different department when necessary
- Rebuild operating systems on various computers when necessary
- Refer and help with problems to supervisors when needed
- Work consistently with supervisors in all computer areas
0-5 years of experience
Assist students with computer use
- Set guidelines for appropriate behavior and activities in the lab
- Coordinate training needs for staff and students using new hardware or software
- Diagnose and identify minor hardware and software problems
- Maintain accurate inventory of all equipment and software used in the lab
- Compile a list of procedures for the safe and efficient use of the equipment
- Perform routine maintenance by replacing and upgrading computer hardware
Computer Assistant Duties and Responsibilities
Troubleshoot Computer assistants troubleshoot computer software and hardware issues to find the source of problems.
Advise Customers Computer assistants advise customers on how to perform maintenance tasks and how to use computer software or hardware to prevent future problems.
Assist Customers Computer assistants assist customers with setting up and managing their accounts, using computer programs, and performing specific tasks on the computer.
Perform Upgrades Computer assistants update and upgrade computer software programs and hardware components as needed.
Install Computer assistants install computer software programs and computer hardware and accessories.
Remove Viruses Computer assistants remove spyware, malware, and other viruses from computers.
Configure Hardware Computer assistants configure computer hardware and accessories, updating settings as needed to keep systems running smoothly and correctly.
Computer Assistant Skills and Qualifications
Computer assistants troubleshoot and fix problems as defined by computer users. When hiring computer assistants, employers seek professionals who have the essential skills needed to perform the duties associated with this job:
- Computer skills – to diagnose and resolve computer issues
- Customer service – to interact with customers to resolve computer problems
- Attention to detail – to spot all problems and potential issues with computer software and hardware
- Communication – to understand customer problems, explain fixes, and advise customers on maintenance and usage techniques to prevent future problems
- Analytical skills – to diagnose computer problems and find fixes for them
- Time-management – to troubleshoot, upgrade, and perform other work on computers efficiently and quickly
Computer Assistant Education and Training
Employers hiring computer assistants look for individuals who have a high school diploma or GED. Candidates who complete IT training programs or have an associate’s degree in an IT field stand out to employers among others vying for the same job, though this is not usually a requirement for computer assistants. When travel is required as part of the job, computer assistants must also have a valid driver’s license. Paid on-the-job-training is provided to computer assistants so they can become familiar with techniques for solving the most common computer problems. The training period differs for every employer but typically lasts for two or more weeks. During training, computer assistants work under the close supervision of a senior computer assistant or IT supervisor while they learn company practices and procedures.
Computer Assistant Salary and Outlook
Bureau of Labor Statistics (BLS) job data shows that computer support specialists earned a median salary of $25.39 hourly, or $52,810 annually, in 2017. There were more than 800,000 jobs for computer support specialists available in 2016, a number the BLS predicts will rise by 11 percent through 2026. This rate is faster than the national job growth average. Computer support specialists give advice and support to computer users, performing the same tasks as computer assistants. In some companies, the titles are interchangeable. Computer assistants may also be known as technical support assistants or information technology assistants, who earn $16.04 median hourly income, according to PayScale. Data from PayScale shows that information technology assistants earn $14.86 hourly. Computer assistants who work full-time hours receive complete benefits packages from employers. These packages include health, dental, vision, and life insurance benefits, as well as retirement planning options. Part-time computer assistants do not typically receive insurance benefits of any type. After sustaining employment for a period of several months, computer assistants receive paid holidays, sick leave, and vacation days. Computer assistants who are required to travel to provide services to computer users additionally receive travel reimbursement from employers.
Helpful Resources
Find out how to perform computer assistant job duties, read news updates, and find professional resources for this career through these books and websites:
Computer and Communications Industry Association – Visit this website to find career and internship opportunities, get up-to-date news and events information, and explore a resource library for computer assistants and other computer professionals.
Help Desk Analyst: System Support Analyst Job Interview Bottom Line Questions and Answers: Your Basic Guide to Acing Any Information Technology (computer) Help Desk Job Interview – Find ways to excel at a help desk job interview with the tips in this book, which was written specifically for information technology and computer professionals who provide support and assistance to customers.
Association of Support Professionals – Read newsletters, find upcoming industry events, explore research reports, and discover information for all support professionals at this website.
A Guide to Computer User Support for Help Desk and Support Specialists – Use this guidebook to learn the tools and techniques needed to thrive in a computer assistant or computer support position.
Association of Information Technology Professionals – Discover programs and events for information technology professionals of all types, including computer assistants, on this website.
Fundamentals of Information Systems – Read this book to learn the core principles and fundamentals of information systems and learn more about the latest technology unfolding in the industry.
Information Technology Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
