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10+ years of experience
Worked in partnership with director of information services and HR director to manage information and technical needs in firm’s national and regional offices. Acted as part of interim webmaster team for external web page using Drupal. Charged with installing, configuring, modifying and troubleshooting Windows 7 operating systems and software as well as determining, planning and acquiring. Worked with video conferencing and implementing systems to track client information. Created and maintained company internal web site. Provided technical support.
- Served as project manager for annual Capital Airlie Conference, ensuring documents were distributed in timely and professional manner.
- Met with each department to assess technical strengths and deficiencies and made recommendations for improvement based upon findings.
- Created reports and built much-needed contact management tools for firm’s annual Capital Rights Conference.
- Transitioned organization towards more fully integrated, cutting-edge model.
- Developed and implemented comprehensive training system, aiding in building of staff’s skill set.
0-5 years of experience
Worked on numerous projects such as building custom computers, virus removal, hardware and software troubleshooting, server installation/administration, programming and website creation.
- Provided routine tech support to many satisfied customers.
- Managed several servers and maintained consistent uptime.
- Gained an abundance of knowledge while working in this position resulting in faster problem solving rates.
0-5 years of experience
Researched and purchased computer parts best suited for the clients’ needs
- Increased clients productivity by 30%
- Built affordable gaming computers
- Diagnosed and repaired computer issues and network issues
- Optimized older computers which increased the responsiveness
- Added protection on web browsers to create a more secure browsing experience
- Optimized computer space by utilizing cable management
- Set up networks and secured it with WPA2-AES as well as hiding the network
0-5 years of experience
Provide hardware and software support to 74 corporate branches and over 1,000 users.
- Executed multiple projects that included purchasing hardware and configuration, installing hardware, and working with teams for installing data drops.
- Managed coordination, software testing, and security evaluation for the sales team to provide them with the best Customer Relationship Management (CRM) application solution.
- Configured PC’s or clients, network, peripherals, and related equipment (PC, Thin Clients, Honeywell Handhelds, ect.).
- Managed server backup tape library.
- Administered over 60 virtual servers.
10+ years of experience
Recently retired experienced federal government professional with 36 years of service, with over 15 years Project Management experience. Excellent interpersonal and communication skills; ability to interact with customers at their experience level. Team player with business analyst experience; able to quickly absorb new skills. Advanced skills with Microsoft Office 2010.
- Evaluated business needs and developed recommendations where appropriate.
- Monitored Business needs to ensure Alignment with the Agency’s Strategies, Plans and Goals
- Worked directly with clients at all levels within the organization to identify functional requirements with sufficient detail and clarity to allow IT solution proposal development.
6-10 years of experience
Controlled the operation of multiple computer systems and computer rooms.
- Assisted Technologies with the design, development and testing of new products.
- Adapted SQL queries and maintained SQL databases.
- Executed batch processing, report generation, and file delivery.
- Responded to first line request for assistance, identified resolution, and escalated unresolved issues to the most qualified team.
- Monitored and maintained automated network server processes.
- Generated status reports on equipment, processes, accidents, and travel alerts.
10+ years of experience
Installed system software, modified, repaired hardware, and resolved technical issues.
- Identified and solved technical issues with a variety of diagnostic tools.
- Demonstrated professionalism and courtesy with customers.
- Conducted research to address customer concerns.
- Followed up with clients to ensure optimal customer satisfaction, evaluation remarks provided upon request.
- Always up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
- Resolved virus and malware issues with a 100% success rate.
- Restored data, operating systems, files, documents and drivers.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
6-10 years of experience
Supported technical operations for established pharmaceutical and managed care services provider. Conducted scheduled/ad hoc maintenance to Mainframe, Windows, and Unix computer systems, to include backups, configurations/updates, documentation, and database management. Logged all support activities. Initiated batch processing for diverse data processing/query jobs and managed print output. Provided after-hours support for critical systems; maintained physical infrastructure such as HVAC, UPS, and generator systems. Trained and mentored new hires.
- Ensured adherence with Informatics continuity plan through ongoing resilience and recovery testing of all assigned systems.
- Carefully scheduled processing of AP, payroll, HR, benefits, and warehouse jobs to maximize system resource availability.
- Optimized storage resources through effective file system management, media management, backup scheduling, and usage reporting.
- Entrusted with managing vendor relationships for assigned projects as well as enforcing physical security SOPs.
0-5 years of experience
Entered patients data and medical information to the new system
- Evaluated and ascertain program issues that come up and logged them for audit purposes
- Trained health care providers and clinicians with the new Electronic Medical Record, Epic
- Collaborated with departmental team using levels of communication and team building
- Worked in the command center during golive of Epic as the first responder
- Identified common problematic issues and outlined strategy for quick resolution
- Researched and evaluate ideas and information for flow and process of medical records
6-10 years of experience
- Installed, configured, tested and removed hardware and software
- Designed, implemented and built customized computer systems to meet specific needs
- Managed accounts receivable and accounts payable
- Maintained good customer and vendor relations
- Answered the telephone and handled correspondences
0-5 years of experience
Provided technical assistance to computer users.
- Answered questions or resolved computer problems for clients in person, via telephone or electronically.
- Assisted users concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
10+ years of experience
Maintain and Manage a complex network system that used both LAN and MAN technologies
- Provide desktop application support to the local staff, make repairs and upgrades to servers and desktop workstations as needed
- Developed and sustained different types of networks
- Configured and maintained firewalls
- Implemented and configured Storage Area Network devices
- Maximized customer operational performance by resolving IT issues
- Maintained upgrades and monitored all server and internal infrastructure equipment
- Established network specifications
- Maintained network performance on need basis
0-5 years of experience
Perform hardware replacement on Storage Arrays, Tape Libraries, Sparc, X86, and M9K platforms.
- Configure automated UPS systems, monitored SAMFS, and developed Data Center Procedures.
- Conduct decommissioning of obsolete hardware as domains were transferred to the M9K.
- Automate systems administration tasks, developed plans to implement ASR across all LOC domains.
- Serve as P-Series storage manager configuring volume groups and creating logical volumes in mutli-petabyte storage pools.
10+ years of experience
Identifying and troubleshooting PC hardware and software issues.
- Configuring and troubleshooting network and connectivity issues (LAN, WAN, VPN, etc.).
- Virus and spyware removal.
- Installation and upgrades to computer hardware and software components.
- Built customized computer systems for retail stores (POS).
- Designed, tested, evaluated, and implemented network systems.
- Database design and implementation for online sales, tracking, purchasing, etc.
0-5 years of experience
Upgraded and managed the company’s Windows 2012 R2 Server
- Create new users, reset passwords and setup network printers
- Performed desktop setup and installation of Windows 7/8.1 operating systems.
- Maintained the company’s 3CX VOIP phone system
- Managed Microsoft Office 365 cloud email Server.
0-5 years of experience
- Designed and produced firm document databases for multiple users.
- Developed training materials and procedures – trained users in CaseMap software.
- Oversaw the daily performance of ongoing litigation databases and corrected input or system errors.
- Producing results reports as needed.
6-10 years of experience
Conceptual development and support for the department web site, including multimedia production of interactive videoconferencing web presentations of Neurology’s weekly Grand Round lectures for neurology residents.
- In charge of computer and software purchases, repairs, research; managed installs and troubleshooting, file server, Terminal Server and backup server (Retrospect), and hardware upgrade
- Supported 50-75 end-users on Mac and PC platforms, OS X, and Windows 7/Windows Server 2008, SharePoint.
- Responsible for centralized data management HIPAA/PHI compliancy
- Managed 2 direct report support staff
6-10 years of experience
Computer Specialist for the [company name]’s Oracle and Delphi Financial Accounting System within the Enterprise Service Center.
- Perform multiple development assignments and tasks in support of 20 federal agencies within the Department of Transportation as well as other external agencies.
- Utilize Oracle and Toad development tools and applications to develop, enhance, and test all aspects of current or new development processes.
- Develop or annotate changes of MD 70 or MD 120 development documentation, in accordance with departmental standards and policies.
- Work closely with all functional and technical teams in order to meet or exceed project deadlines and expectations.
6-10 years of experience
Solve and oversee daily problems with Dell laptops and desktops computers on site and remotely.
- Responsible for reinstalling and troubleshooting Windows XP and 7 operating systems. Performs hardware repairs to computers, and peripheral equipment.
- Setup new computers for users including installing Microsoft Office 2007 and 2010, and other proprietary software.
- Researching and ordering equipment such as printers, scanners, monitors and other input/output devices.
- Perform backup operations with Symantec Backup Exec daily on Exchange and Application servers ensuring system files are backed-up on recovery tapes. Recover files when necessary.
- Setup new users’ network accounts including user names, passwords using Windows Server 2003 active directory. Setup user’s email account using Microsoft Exchange Server 2007.
- Setup and manage ADP portal. Post documentation and manuals.
0-5 years of experience
- Assisted Senior IT Staff with complex network issues, studies, and analysis. Remote Control and hands on support for Windows operating systems, Microsoft Office suite, Outlook/Exchange, PDAs, print/scan/fax, business applications, and internal web applications.
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and related hardware and software to deliver required desktop service levels.
- Utilized Frontrange HEAT ticketing system to manage service requests and document problem resolution.
- Performed virus/malware remediation and data recovery for desktop systems.
- Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Trained and oriented staff on use of hardware and software.
- Assisted in maintaining LAN/WAN records
10+ years of experience
- Co-developed the Metropolitan Police Department’s first automated FOIA management system.
- Developed database applications that automated manual processes that enhanced productivity and service delivery.
- Conducted Training sessions for personnel within the agency and outside the agency on various software applications.
- Developed user guides for software applications deployed to assist the end user on how to successfully use the software application.
- Produced reports to assist with investigations and data analysis for internal and external customers.
- Administered critical public safety software that enabled mobile units to conduct investigative processes without having to wait for dispatcher assistance.
- Served as PASS trainer, user support and help developed FAQs and answers.
6-10 years of experience
Provide desktop, over-the-phone and email support for students, staff and administrators in a Windows XP / Windows 7 and Apple OSX environment.
- Administer Windows network to include: user access management, printer connectivity and file storage.
- Design and implement images to refresh Windows XP / 7 and Apple OSX desktops and laptops.
- Design and implement a custom inventory system utilizing Microsoft Access to keep track of repair issues, equipment status and to support district inventory initiatives.
- Design and implement training courses which support the needs of the staff and students.
- Migrated multiple users from Windows XP to Windows 7 which resulted in an over-all increase in user productivity.
- Served on team during refresh of student netbooks from Windows XP to Ubuntu for the entire school district to increase availability of equipment at the beginning of the school year.
- Design, implement and maintain school website utilizing Adobe Dreamweaver and WordPress to administer district standards on internet access.
6-10 years of experience
Core Team Member Responsible for planning and execution of Computer integration after an M&A is announced.
- Developed PC refresh plan and Tech training for large scale PC refresh programs. PC refresh projects varied from 500 – 2000 computers and had an average duration of 4 months.
- Created Training materials for New User Account setup and usage. Lead on-site training classes during orientation. Reducing the time to on-board 2000 new employees.
- Managed conversion project from Track-IT to Remedy ticket tracking system during Varian Acquisition.
- Served as onsite technical lead and Refresh depot supervisor during M&A projects.
0-5 years of experience
Assisted customers with troubleshooting computer issues and concerns
- Consulted customers on computer and electronic purchases that best suit their needs
- Performed software and hardware installations
- Managed cash register
0-5 years of experience
- Provided tier 1 and tier 2 technical support
- Troubleshot and resolved all software and hardware related issues as required
- Quickly and accurately completed any projects assigned to me by my supervisor
- Worked to maintain high client satisfaction by taking ownership of issues and working quickly to resolve them
- Used Active Directory for such tasks as resetting network passwords, adding users to their correct OU’s and adding network printers
- Used troubleshooting skills to identify and resolve network issues ranging from configuration issues to hardware and cabling issues
- Regularly troubleshot and configured Windows XP and Windows 7 operating systems
- Resolved issues in Microsoft Office 2007 and Microsoft Office 2010
0-5 years of experience
Performed systems analysis, computer programming and testing on complex tax Application Systems for local government.
Determined customer requirements and developed program specifications. Prepared test conditions and tested data
necessary for testing and certification of programs for operational use. Member of Y2K compliance project team.
Overarching Impact: Defined application requirements, performed computer programming and resolved myriad tax
application systems problems and met tax billing deadline. Technical advisor to customers.
- Led feasibility studies that revealed areas of the application that posed problems or required immediate attention.
- Managed program specifications and test conditions (regression and acceptance testing) to ensure that the tax
- Operated a 24/7 data center. Managed computer programming and fixed ABnormal END (ABEND) of Application
0-5 years of experience
Greeting all customers with a smile at the door, making sure I could be assistance to the customer if needed. Answering all questions that were directed to me in a promptly manor.
- Assisting all customers with technical support for any PC questions and troubleshooting.
- Able to identify issues with a customer’s computer and take the proper procedures to repair it on request of the customer.
- Sell a PC and/or Tablet that was within the customer’s needs and budget, while also being able to up sell other attachments such as: Protection Plans, Antivirus, case or bag, and additional software.
- Receiving Trucks about 4 times a week and accounting for all technology that’s listed on the sheet to be received in that day.
- Employee of the Month – December 2012
0-5 years of experience
Patched HP and Dell Windows 2003 and Windows 2008 servers into security
compliance
- Established automated backup and synchronization routine of mission critical
- Distributed Software via Group Policies
- Setup Home Directories for Main Office and Administration staff
- Setup new dedicated Ghost server on a Windows 2003 server
- Applied high security Group Policies to help students focus on education
- Prevented rogue Games using MD5 Hash via Group Policies
- Stopped outside student users login into our network
- Optimized performance on computers via Group Policies
- Set up and configured CrossTec Remote Control
- Performed over 512 HEAT service tickets from Jan27-June17,2011
0-5 years of experience
Coordination of material movements across four production departments using Oracle software
- Management of official records
- Collection, verification and calculation of production records for entry into Oracle Databases
- Daily, Weekly Monthly Reconciliation of product versus consumption of materials
- Preparation of Reports for Daily, Weekly & Monthly meetings & upper management
- Presentation of Data in conjunction with management in Daily meetings
- Inventory preparation and participation annually
0-5 years of experience
Primary responsibilities include helping customers with computer sales and fixing or repairing display computer models.
- Assisted Geek Squad in minor software and hardware repair.
- Assisted Geek Squad, in providing technical support to customers, over the phone.
- 1+ year experience being team leader.
0-5 years of experience
- Created videos to promote and highlight local businesses
- Updated and enhanced the company’s website
- Solved website and email problems
6-10 years of experience
- Answered customer’s questions about computer security.
- Responsibilities included problem detection and solving, fixing and reinstalling software and hardware.
- Repaired and upgraded hardware and software for PC systems.
10+ years of experience
Technical Support Lead for the FMS Mainframe to FMS3 UNIX Conversion Project.
- Extensive Scheduling and Technical Support of NYC Financial Applications FMS3, PMS, PPMS, NYCAPS, and City Time.
- Duty Manager supporting day to day activities and incidents, including Problem and Change Management.
- Drive the adherence of key processes, procedures and disciplines to meet all SLA commitments.
- Liaison to Banks and City Agencies throughout New York City, for data transfer, problem and change.
- Drive and Execute technical project converting NYC Agencies from tape medium to EFT.
- Create and Present weekly status reports to FISA Directors depicting Problem and Change.
0-5 years of experience
Responsible for daily user personal computer assistance via telephone and e-mail
- Installs and tests software packages for the department
- Upgrades desktop Operating Systems (OS)
- Creates, uploads and deploys personal computer / laptop departmental OS images
- Troubleshoots and resets user login information
- Configures and installs computer components and desktop/network printers
0-5 years of experience
Repair laptops, net books, desktops and printers for Dell customers as part of their warranty
- Activities include replacing motherboards, hard drives, CPU, Memory, LCD screens, fans, keyboards, CD Drives
- Replace LCD bezel frame, wireless network adaptors, speakers, graphic cards, and hinge covers
- Assist with toners, fuses, belts, switches, sensors, and LCD Cables
- Responsible for troubleshooting network connections and cards
- Assist clients in operating systems, network connections, boot up problems
- Responsible for virus removals from diverse operating systems
10+ years of experience
First shift computer operations, hands on IBM ES9000 computer system
- Expedite Escort service calls including REMEDY processing
- Weekly rotation of computer backup tapes to Plumbrook (off site)
- Monitored online system, offline backups
- Responsible for second shift operations of computer equipment valued at $100 million
- Monitored backups and responsible for the performance of five systems
- Troubleshoot systems
- Trained computer personnel and help desk
0-5 years of experience
Working in IT, I am in charge of updating all online inventory.
- I use PhotoShop and PowerPoint to make advertisements for our store and other companies in South Florida.
- I answer any online questions from customers and consumers.
- I answer all phone calls and handle each call accordingly.
- I fix any computer programs our company has at any of our three locations.
0-5 years of experience
Working in IT, I am in charge of updating all online inventory.
- I use PhotoShop and PowerPoint to make advertisements for our store and other companies in South Florida.
- I answer any online questions from customers and consumers.
- I answer all phone calls and handle each call accordingly.
- I fix any computer programs our company has at any of our three locations.
0-5 years of experience
End user support including troubleshooting network and hardware issues for research scientists and administrators across Mac, Windows, RedHat and Ubuntu platforms.
- Red Hat Enterprise Linux server administration and maintenance for web, database, and computational server clusters.
- CFengine configuration and management of RedHat Linux servers and KVM virtual machines.
- Custom RPM Package building, and maintenance of local RHEL repo.
- Distributed and replicated storage configuration and deployment via Gluster.
- Network management of secure firewall and VPN system for the Miller Lab.
- Active Directory integration of Windows desktops for different groups within the Department of Microbiology.
6-10 years of experience
Monitor backup reports on server through remote desktop connection
- Aid with entry-level VMware Client maintenance for data center operations
- Assists with the Region3 TV server and client workstation technical management
- Troubleshoot computer problems and provide technical support for hardware, software, and systems
- Assists with inventory control – includes the upkeep of the inventory database relative to MACs and PC installs
- Performs general LAN Administration in EPA’s Active Directory – includes setting up user new accounts, resetting password, and changing permissions and rights to various network resources
0-5 years of experience
Identify, research, and resolve technical problems while delivering excellent customer service
- Troubleshoots and repairs computer systems and peripheral equipment
- Provide technical assistance for incoming calls
- Providing most customers with same day service
- Training computer user
- Scheduled work and ordered parts
- Network troubleshooting
0-5 years of experience
- Provide first and second tier IT support for 150 users including MDs, PhDs, and administrative personnel.
- Manage approximately 200 PCs, laptops, printers, and smartphones at three HMC campus locations and four national locations (California, Georgia, North Carolina, and Washington, DC).
- Responsible for maintaining a mixed Windows/OS X environment including hardware break/fix support, application troubleshooting, and Active Directory & Exchange account management.
- Support smartphones (iPhone, Android, Windows, Blackberry) and tablets (iPad, Android, Kindle).
- Develop procedure and troubleshooting guides for end users and internal IT department use.
10+ years of experience
- +8 years experience with Microsoft Operating Systems (1995, 1998, 2000, XP, Vista, Windows 7)
- +8 years experience with computer hardware, building computer systems, utilizing current technologies in Motherboards, Processors, Graphics and Sound Cards, Memory and Networking including Wireless
- +8 years experience with Microsoft 3rd Party software and security applications
- +4 years experience with networking, routing and troubleshooting
- Always looking for more efficient methods of troubleshooting various computer software and hardware device conflicts
0-5 years of experience
- Monitor and fill out daily logs for Legacy, Gold, CSW and other production systems.
- Provides Project Management leadership for small projects.
- Second and Third Level troubleshooting of desktop operating systems and application software.
- Administration of Microsoft Windows 2000, XP, and 2003 desktop environments.
- Work with Citrix, Terminal Emulation and remote access.
- Plan, tests, and implements computer components and applications required for standalone and client-server environments.
- Worked with various wireless setups and configuration.
0-5 years of experience
- Provide service to department at all levels including troubleshooting, education, desktop support, software tools.
- As team member install, configure, patch, and upgrade servers. RedHat Linux and Windows server 2003 used for database, GIS servers, web servers. Keep test and production systems in synchronization.
- Work with Linux utilities, RPM installs and patches, NFS, samba, NTFS, DNS, SSL, remote access mechanisms, SSH, VPN, firewalls, FTP.
- Manage and maintain vendor software: Apache, Tomcat, ESRI ArcGIS.
- Monitor system performance with Linux utilities (Nagios, Cacti), identify and resolve issues.
- Experience with relational database, Oracle 11g; Drupal web content management; SharePoint designer.
6-10 years of experience
- Consult customers on what products to purchase.
- Install, configure, troubleshoot, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.
- Knowledge in PC hardware and software products with excellent troubleshooting skills.
- Diagnose and clean systems before returning to customers.
- Install and update Microsoft hot fix and patches. Build new systems to customer specs.
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[Computer Specialist]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
