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Computer Support Technician Resume Samples
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0-5 years of experience
Repaired, maintained, and protected computer systems from spyware, viruses, adware, and malware
- Installed and updated software packages, updated operating systems, and helped configure hardware
- Set up peripheral equipment, installed routers and switches, and established profiles on active directory
- Replaced internal hardware including memory, hard drives, CD/DVD drives, and video and NIC cards
- Provided technical guidance for end users and interacted extensively with clients and business partners
0-5 years of experience
Perform set-up, break-down, and transport of agency equipment on an as-needed basis
- Provide computer help desk support via telephone communications with end-users
- Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
- Planned, assembled and installed computer systems in designated networks as per specifications
- Installed and configured IT network components and assisted in the implementation of designed IT network configuration
0-5 years of experience
Provided timely and accurate technical support to client employees; answered questions or resolved computer problems for clients in person, via e-mail, telephone, or from remote location.
- Monitored and responded to assigned incident management queues promptly and documented all research, troubleshooting and resolutions accurately.
- Regularly interacted with vendors to provide assistance and support to [company name] clients.
- Researched, troubleshot and resolved incidents in a timely manner and according to [company name] and client specific policies and standards.
- Provided accurate and creative solutions to user problems of a complex nature to ensure users were quickly restored to productivity.
- Participated in internal and client projects as required.
- Added user’s to copiers to insure scan to email capabilities.
- Added user’s to email distribution groups.
- Reset user passwords and managed user network access via active directory.
0-5 years of experience
Guided clients through a series of actions, either face to face or over the telephone to resolve issues such as error messages, networking issues, software updates, resetting passwords, virus removal, and re-installing software.
- Provided technical assistance, support, and advice to end users of a small office computer network.
- Maintained log books and operating records for the equipment and recorded all malfunctions.
- Monitored network activity, located and resolved network issues, ensuring connections were in place and that the network ran without disruption.
- Assisted users in connecting computer peripherals, such as printers or fax equipment.
- Performed routine back-up storage to media, and routine maintenance on computer hardware equipment, install software patches, and updated appropriate records as needed.
6-10 years of experience
- Effectively installed and supported computer hardware/software for 17,000 end users and networking printers
- Successfully performed in team environment consisting of 35 computer technicians
- Provided troubleshooting software and hardware support
- Effectively documented issues using Help Desk ticketing system Remedy
0-5 years of experience
- Installed, modified, and repaired issues associated with computer and peripheral systems hardware and software in order for all workstations to work flawlessly
- Ensured network connectivity throughout the company’s LAN/WAN infrastructure
- Constantly monitored and fine-tuned the system to achieve optimum performance levels
- Maintained data files and monitored system configuration to ensure data integrity
- Assisted in performing inventory control management, which resulted in maintaining adequate amount of supplies and products
- Assisted with book sales and customer service
0-5 years of experience
- Specialized in computer support in all aspects for a mid-sized company, 55-60 employees
- Designed and developed information technology data collection forms and standard procedures
- Streamlined new PC Workstation builds by creating standard install procedures for all applications.
- Designed a visual network map for the entire company of all devices from the backbone (ISP) down to the local devices connected to the PC workstations.
- Installed, configured and updated hardware and software.
0-5 years of experience
Providing computer technical support for Amgen pharmaceutical company in a call center environment
- Assisting clients with various Microsoft Vista, XP and 2000 operating system and network issues
- Provided technical phone support for customer with software, hardware and network issues using HP/Compaq and Dell desktop and laptop systems
- Supported and trouble shot numerous internal proprietary Amgen applications
- Diagnosed and repaired all aspects of hardware, software and network issues
0-5 years of experience
Served as the team lead for a Blue Cross Blue Shield Refresh Project. Installed corporate images on laptops and scheduled deliveries to the employee site locations.
- Served as the team lead for 8 technicians and responsible for PC Refresh & Redeployment project to Wake County Public Schools.
- Ensured the accuracy and the collection of inventory serial numbers match the inventory sheets, palletized equipment and coordinated pickups.
- Managed 100+ successful daily PC deployments and installations to classrooms, administration offices and media centers and ensured quality control checks on all aspects of the deployment.
- Provided professional communication to site contacts, team members, team lead, project manager, project engineer and Wake County project leads.
- Provided Field Technical Help Desk Support to field staff on case data transmission issues and laptop support.
- Analyzed complex systems hardware and software configuration issues and provided solutions.
- Provided daily technical assistance for field staff wireless connectivity issues via Helpdesk Support calls.
0-5 years of experience
Supported Intel’s Automation Infrastructure group at their Ocotillo campus by providing 2nd and 3rd level factory automation equipment problem resolution, equipment installation, maintenance, and upgrades for Windows, UNIX, and VMS
- Integrated PC computers into a high production wafer facility
- Administered support to the IT infrastructure with network hardware and software problems Communicate and provide support to the UNIX, VMS, and Windows based servers and networks
- Lead daily technician communication meeting
- Coordinated and implemented network and server cabinet moves
- Provided DLT tape back-up support three times a week
- Installed wireless networks
0-5 years of experience
- Demonstrated Desktop Support duties for students and college staff.
- Maintained service logs for incoming repairs. Systematically tracked repair inventory, computer symptoms and steps taken to resolve issues.
- Performed Windows XP/Vista/Windows 7 Operating System installation and configuration.
- Repaired and upgraded desktops and laptops to customers’ needs. Performed break/fix support on multiple pc systems.
0-5 years of experience
Employed as a Remote Desktop Support Technician & Onsite Computer Technician for Healthnet INC. employees.
- Assistance in the Migration from Window XP to Windows 7 computer workstations.
- Installed and Configured Cisco VOIP Telephones to be able to function with IBM Compatible Software for Computer Phone integration/convergence to function properly.
- Offered VPN assistance to Healthnet employee workstations.
- Helped configure drivers and new software to be compatible with new updated Windows 7 workstations.
- Installed all applicable business software to Windows 7 updated Computers that is required by Healthnet.
- Installed many IBM required Software applications for HEALTHNET computer workstation that migrated to Windows 7.
6-10 years of experience
Provided Tier II technical support for end users nationally, as well as globally (i.e. perform diagnostics and troubleshooting of system issues, documenting help desk tickets/resolutions for organizational development and change management, and maintaining hardware equipment and software inventory).
- Worked independently in the Tier II and Tier III capacity; troubleshooting operating systems, office suites, audio production systems, servers, printers, fax machines, iPhones, iPads, etc.
- Provided IT, Telecom and Audio Engineering support for inaugurations, caucuses and congressional hearings, White House and Capitol Hill, remote bureaus, and home offices.
- Served as Software Asset Manager, negotiating software purchases with outside vendors for procurement, maintaining NPR software licensing, placing orders, updating inventory database, and ensuring software compliance with vendors.
- Developed computer images for Windows and Macintosh systems.
- Trained IT staff for onboarding and corporate staff on the Digital Audio Systems.
0-5 years of experience
- Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
- Performed troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and software in a Windows 2000/XP environment.
- Repaired and upgraded hardware and software for PC systems.
- Installed and interfaced computer hardware including multimedia, memory and video components and systems.
- Administered all desktop related functions including hardware and software set-up and configuration.[ List an example of how your work has positively impacted the company. ]
- Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges.
- Provided troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions.
0-5 years of experience
Duties include repair of HP, Dell, Compaq and IBM desktop/laptop computers.
- Replacement of LCD screen, video cards, memory and storage drives.
- Configured Linksys, Dlink and Netgear routers. Installation of switches in client offices.
- Setup and Configure LAN and WAN TCP/IP networking.
- Installed and configured third party applications for users. Implemented security policies, helpdesk and training program.
- Performed backup and recovery on Microsoft Windows 2000/XP and Windows 2003 Server
- Assembled custom built computers as per client’s request. Served as a consultant when configuring a custom built PC.
0-5 years of experience
Detailed fully all customer correspondence within provided ticket system.
- Utilized probe, analyze, isolate, and resolve as a roadmap for troubleshooting any technical issue arising from dial up and email clients, while adjusting to the pace and technical level of the caller.
- Identified correct access number in cross reference to user location.
- Retrieved username and password from client database upon confirmed identification.
- Configured email clients and dial up networking to operate correctly with ISP.
- Identified and assisted with any generated error code arising from dial up networking and email usage.
- Maintained ISP network security – monitored outbreaks of viruses or spam from any individual user.
- Followed ISP directed process to warn and assist first time offenders, and disabling repeat offenders.
0-5 years of experience
Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Conferred with staff, users, and management to determine requirements for new systems or modifications.
- Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance.
- Developed and documents training materials and procedures
- Prepared evaluations of software and hardware, and submitted recommendations to management for review.
- Maintained records of daily data communication transactions, problems and remedial actions taken, and installation activities.
0-5 years of experience
Designed, implemented, and remotely serviced a new wireless network
- Troubleshot all computer and network problems
- Provided computer technical support to a staff of 15 people
- Designed, built, and maintained 2 network servers
- Updated software and security patches on 20 computers and backup all data remotely twice a month
0-5 years of experience
Performed as the senior level point of contact for first or second level tier for end users.
- Processed the receiving, prioritizing, documenting and resolved end user requests.
- Created and restored computer images via Symantec Ghost server.
- Assisted in developing long-term strategies and planning desktop hardware needs.
- Performed as a liaison with third party technical support and pc equipment vendors.
0-5 years of experience
Assist all users with computing issues (Administrators, Faculty Students and guests).
- Managed approximately 150-200 laptop/desktop-systems.
- Troubleshoot, replace and repair hardware and software problems.
- Created ghost builds and deployed all systems that where reimaged each summer for coming fall semester.
- Primary source of contact for all end user IT purchases of computers, printers, software and maintenance programs and devices.
6-10 years of experience
- Provided in-person support for desktop computers and laptops on Windows XP, Vista, 7, and Mac OSX platforms.
- Diagnose, troubleshoot, and resolved both hardware
- Installed and configured modems, routers, access points, and network adapters in both Ethernet and wireless network
- Prevented network intrusions, system vulnerabilities, and malware in an office environment.
- Tracked customer’s requests and documented resolutions on local database software.
- Guaranteed that incidents were resolved in a timely manner.
0-5 years of experience
Support and troubleshoot end users’ computers running Windows operating systems and software.
- Diagnosed and correct problems with PCs, both hardware and software based, to include peripheral devices such as printers, smartcard readers, external disk drives, speakers, and monitors.
- Replaced fuser and transfer kits in printers. Resolved the simplest issues over the phone and identify/categorize more complex user problems and create tracking tickets in these cases.
- Troubleshoot problems to the PC and peripheral units and when necessary replace and install internal parts (i.e., CD/DVD drives, network and video cards, etc.) including locating and installing any device drivers that may be necessary.
- Worked with vendors to have parts or devices replaced that are defective and still under warranty.
- Communicated with SysAdmin personnel and resolve issues between PCs and network devices/interfaces, and with networked databases.
0-5 years of experience
Installed VPN clients and provided troubleshooting for VPN issues.
- Diagnosed and corrected software and hardware-based PC problems.
- Addressed problems with peripheral devices including printers, monitors and speakers.
- Served an integral role on the IT team providing reliable support and student-friendly service.
- Worked on competing priorities simultaneously including offering support at multiple stations at once.
0-5 years of experience
- Provided computer and infrastructure support for US Postal Service Maintenance Technical Support Center.
- Performed troubleshooting and resolved software, computer hardware, and telephone issues.
- Coordinated warranty work with various vendors.
- Prepared and deployed systems, software, and upgrades.
- Updated and maintained assets including components, hardware, software, licensing, and peripheral equipment.
- Utilized Lotus Notes for work requests and asset management.
6-10 years of experience
Desktop and network support of an 800 user Windows 2000/XP Local Area Network.
- Duties involved contact with end users and executives for desktop support in office and via telephone to diagnose, resolve, and document hardware and software problems on a daily basis.
- Troubleshoot hardware and software problems and perform necessary repairs.
- Review and evaluate user and departmental requests through a Lotus Notes database and determine if new hardware/software is required for specific needs.
- Maintained inventory of all computer hardware and software.
- Provided weekly status reports on hardware and software problems to track trends and provide solutions to ensure more efficient network operations.
- As project leader for company wide Windows 2000 upgrade project, duties included all aspects of project from hardware recommendations and deployment, departmental reviews, rollout of Windows 2000 software, user training, support, and administration of Windows 2000 platform.
- Strong working knowledge of DNS, DHCP, WINS, TCP/IP, and network related technologies such as LAN/WAN topologies.
0-5 years of experience
Resolved software and hardware issues on Apple based products in a Call Center environment.
- Troubleshot networking conflicts with Apple Internet products and various supported connectivity devices.
- Assisted consumers with questions and purchases of Apple products.
- Participated in weekly product training courses and testing to improve technical support.
0-5 years of experience
Three month government project providing internal support for a law firm by performing installations, configurations, and servicing of computers, printers, peripherals, and software. Carried out maintenance, troubleshooting, and repairs. Updated operating systems and deployed patches
- Provided computer support for the Federal Public Defender law firm offices in San Francisco, Oakland, and San Jose.
- Performed installations, testing, cloning/imaging, repairs, and troubleshooting for stand-alone and network PC’s, printers, and other computer peripherals.
- Performed hardware deployment and software installation
0-5 years of experience
- Assisted in the maintenance and support of over 2500 computer and printer assets.
- In charge of the installation and support of oracle base software for civilian pay and promotions.
- Help create and maintain Microsoft Exchange email accounts
- Performed software installation and maintenance with the use of Microsoft’s System Management Server.
- Set up and maintained a classroom of 30 computers.
- Helped plan and assisted in the migration of 650 computers from Windows NT to Windows 2000.
- Created and maintained hard drive images for many different computer systems using Power Quest Deploy center.
- Supervised and trained junior personal in numerous skills needed for computer and printer maintenance and support.
6-10 years of experience
Charged with planning and configuration of wireless access points for wireless connectivity throughout the campus and recommending strategic purchase of computers, printers, computer hardware and software.
- Inventory control of equipment (serial numbers)
- Management and troubleshooting of 600 computers, laptops, local and network printers
- Setup and configure 6 Apple iPad carts for the entire district using Meraki Device Management
- Created profiles for “student/teacher” iPads
- Removal and replacement of old computers, monitors, printers, network wiring and Cisco switches
- Maintain computer labs with installation and configuring of workstations using Microsoft Windows Deployment Services and FOG servers.
6-10 years of experience
Building and repairing custom computers for various projects including motherboard and ram repair, data recovery, upgrading video cards and hard disks, monitoring temperature control units, firmware updating and general maintenance for over 20 units.
- Installation of high end video monitor, speaker, amplifier, lighting, cameras, lens, cable management and security systems.
- Successful installation of commercial photography equipment requiring planning, making rough schematics, building and follow-through with install.
- Maintenance of all studio equipment.
- Provide technical support for all users of computer hardware, audio video products and software elements.
- Real time problem solving and troubleshooting on shoots that are time sensitive.
0-5 years of experience
Support the university’s networking infrastructure and information security
- Provide 2nd tier hardware and software support to students and faculty
- Performed hardware upgrades to campus systems
- Maintain active correspondence with student, faculty, and staff workers to resolve computer related issues and provide updates to the status of computer systems
- Provided phone support for 10,000 student end-users as well as 3,000 faculty and staff end-users
- Performed software upgrades to campus systems (Windows 95, 98, NT, 2000, XP)
- Assisted in using data imaging software (GHOST) to provide campus systems with a uniform image (i.e. Windows NT, Windows 2000, or Windows XP) in large quantities
0-5 years of experience
Troubleshooting and repair of 1400 users computer and phone systems. Daily workflow maintained through Remedy electronic ticket database program. Excellent customer satisfaction rating as evident in my many customer satisfaction letters and consistently excellent remarks during performance reviews.
- Providing technical, operations and training support to users of computer equipment either remotely or on-site for 1400 users.
- Install, troubleshoot and maintain support of Windows XP and Windows 7 computers including Microsoft Office 2010.
- Update and manage daily workflow of customer problems with Remedy electronic ticket database program.
- Installs and test computers, printers, network switches, other peripherals, and software.
- Performs hardware diagnostics and coordinates repairs.
- Excellent customer satisfaction rating as evident in my many customer satisfaction letters and consistently excellent remarks during performance reviews.
- Performed Active Directory user password resets.
0-5 years of experience
Set up equipment for [20] employees, including installing cables and hardware.
- Installed software and operating systems on [20] company computers.
- Set up and configured hardware and software on company equipment.
- Restored data, operating systems, files, documents and drivers.
- Ordered necessary supplies and parts to repair malfunctioning hardware.
0-5 years of experience
Performed computer support and system administration for sensitive national projects deployed on a worldwide scale.
- Responsible for the loading and configuration of the Automated Information System (AIS) Inventory Control computers, load the database software that is imperative for inventory control.
- Installed and configured operating systems, provided networking, applications on laptops, desktops and rack mount computers.
- Provided local system administration to users of Linux, MS Windows NT and 2000.
- Provided managers, engineers, and technicians guidance in planning and developing communication systems and projects.
0-5 years of experience
- Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
- Performed troubleshooting, diagnosed, installed, upgraded, configured and repaired computer systems.
- Repaired and upgraded hardware and software for PC systems.
- Completed troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.
- Added hardware to computer systems, such as hard drives, video cards, sound cards and printers.
- Set up classroom network by splicing cables, laying cables and installing computers.
6-10 years of experience
- Developed and implemented an SOP for piloting and deploying security monitoring software.
- Developed, defined, and implemented Service Level Agreements for the Computer Support Services department.
- Utilized LANDesk Management Console for remote access to workstations, inventory queries, software installation and workstation imaging.
- Collaborated with the LANDesk team to help develop the latest corporate laptop and desktop images.
- Provided Desktop level support to troubleshoot and diagnose software and hardware related issues.
0-5 years of experience
- Successfully designed, cabled, and installed a 30-workstation network.
- Repaired and maintained computers on a daily basis.
- Repaired LCD flat screen television and computer monitors.
- Repaired and maintained printer functionality.
- Soldered LCD power supplies and ATX motherboards.
0-5 years of experience
Troubleshoot all computer software and hardware problems.
- Tested all software and hardware to be installed into client machines.
- Maintained filing system to assure quality and deliverance of computer applications.
- Monitored help requests from staff employees.
- Performed daily and monthly backup to Windows systems.
0-5 years of experience
- Assisted the IT Operations Engineer with all aspects of support; PC’s/Laptops/Networking/Projects, etc.
- Worked directly with end-users to provide an increased level of customer support
- Supported remote and executive level users
- Active Directory, Exchange, CISCO VoIP, and Blackberry Systems Administrator
0-5 years of experience
Performed tier 1 IT support and security audits.
- Configured and installed routers, switches and wireless devices/controllers.
- Maintained client servers, computers, printers, cables and other equipment.
- Install and troubleshoot network cabling infrastructure and router configurations.
0-5 years of experience
Provide technical support for faculty and staff in the Distance Education department for migration and preparation of online classes to the new Blackboard 9.1 and CE8 systems
- Conversion and edition of HTML pages into editable objects and correction of broken links on
- Upload quizzes according to instructor’s specification, copy courses content into dev shells for training purposes and perform other services as needed on Blackboard 9.1
- Update and upgrade Windows 7, MACs, MSOffice Suite, Acrobat, Flash, Shockwave, Respondus
- Provide Hardware and Software assistance to staff members and faculty
- Work in a Mobil App for iPhones, iPads and other Mobil devices in order to provide GIS location within the campus and provide accurate information to new students and staff about programs and services.
0-5 years of experience
Respond to and diagnose problems via email tracking system. Ensures a timely process through which problems are controlled.
- Interact with network services, software systems engineering, and applications development to restore service to identify and correct core problem.
- Triage all Tier 1 and Tier 2 service requests and provide support to end users for either PC and server issues.
- Simulate and recreate user problems to resolve operating difficulties, recommends systems modifications to reduce user problems.
- Maintain technology planning records, software inventory, hardware inventory, network design diagrams of wiring, security, and passwords.
- Use Active Directory to create, maintain and disable user accounts.
- Reset passwords for users within Active Directory.
- Apply group memberships and asset group management within Active Directory.
6-10 years of experience
Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Oversee the daily performance of computer systems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
0-5 years of experience
Support and Respond to all clients at the sites when Equitrac send the Dispatch.
Support Customer Services.
- New hardware or software systems or components, ensuring integration with existing install network systems.
- Upgrading the system and firmware at currently installed on each Terminal.
- Perform hands-on fixes and Installed or replace the device as needed in regards to the Remote Support.
- Test to ensure problem has been adequately resolved and perform post-resolution follow-up to help requests
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Install and configure wireless networking equipment.
10+ years of experience
Responsible for providing support to all CARQUEST/Advance stores in the United States and Canada area.
- Work with a small team of technicians to setup new stores in the field.
- Provide weekend support for emergency situations.
- Worked as the trainer in the warehouse for order pickers and checkers.
- Ran all three shifts in the absence of supervisors.
0-5 years of experience
Provide technical assistance and support for incoming queries related to computer systems, software, hardware, and peripherals.
- Respond to email messages for clients seeking help.
- Install, configure, troubleshoot and repair network, PC, and printer hardware.
- Load, configure and update software.
- Provide technical support to personnel over telephone and on site.
- Maintain an inventory of technical equipment and supplies.
- Setup and maintain network user accounts.
0-5 years of experience
- Migrating systems from one OS to another.
- Provide end user support, load and troubleshoot Windows NT, Windows 95 and Windows 97.
- Provide new user set-up, loading various software applications such as: MS Office, Microsoft Outlook, and Internet explorer.
- Set up network Printers (Setup Print Queues, Print Servers on the NODS tree).
- Upgrade and run Versace’s to clean the system of viruses.
- Upgrade and add ram to computers.
0-5 years of experience
- Migrating systems from one OS to another.
- Provide end user support, load and troubleshoot Windows NT, Windows 95 and Windows 97.
- Provide new user set-up, loading various software applications such as: MS Office, Microsoft Outlook, and Internet explorer.
- Set up network Printers (Setup Print Queues, Print Servers on the NODS tree).
- Upgrade and run Versace’s to clean the system of viruses.
- Upgrade and add ram to computers.
0-5 years of experience
Provide maintenance to all of the credit unions’ various technological devices including computers, printers, and signature pads.
- Unlock users from credit union’s systems and Windows operating system.
- Reset user passwords for Windows and credit union’s systems.
- Create new employee’s profiles for the credit union’s systems, Windows operating system, and e-mail accounts.
- Delete employees from all credit union systems upon their termination.
- Post numerous reports from the daily; weekly and monthly schedules as well as the daily direct deposits and nightly check clearings.
0-5 years of experience
Provided software, hardware, and network support remotely and in person for entire hospital
- Handled departmental moves, setup and deployment of over 1000 PCs, MACs and printers.
- Utilized incident management system to receive, analyze and resolve user issues.
- Provided Advice and Training to Users Unfamiliar with Basic Computer Functions
Information Technology Cover Letter Examples
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Computer Support Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
