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6-10 years of experience
Managed operations within a $3.6 million theme restaurant; directed a staff of 20 employees in sales, marketing efforts, customer service, and administration.
- Created and managed in-house marketing team and executed grassroots initiatives.
- Tracked return on investment and successfully increased sales by 10% for three years.
- International and domestic computer/bar trainer for five years.
0-5 years of experience
Assisted employees over the phone with computer application questions and problems
- Met with individual employees as needed to do one on one training with Microsoft Office and Corel Office Suite software
- Provided training classes to over 2000 on-site employees in cc:Mail, Windows, Excel, and WordPerfect, as well as in house programs, BPCS and basic PBC training
- Researched and wrote technical manuals for all above training classes, printed and bound them, and created training aides to distribute to trainees
- Created and performed New Employee Orientation, which included in depth discussion about benefits, a tour of the buildings, handouts and a slideshow
0-5 years of experience
- Selected for Management Development Process participation from 1995 to 1997. Reviewed district expense reports, presented at district meetings and trained team members.
- Recipient of Star National Award Winner for outstanding first year sales performance in 1995.
- Selected as District Computer Trainer, 1994 to 1997.
- Recipient of Gulf Region Sales Award/Miami District in 1994 for above average sales performance.
0-5 years of experience
Conducted hands-on computer training for large corporate accounts (Procter & Gamble, Chiquita Brands, AT&T) as well as private individuals in group settings
- Researched new software, designed new classes and wrote training materials
- Handled troubleshooting situations and telephone support
- Consulted with individuals who needed basic computer knowledge, specific application assistance and help with software installation.
- Provided specialized training for clients including learning on-site proprietary software and writing tailored training per the client’s specifications.
0-5 years of experience
Marketed company products and services to architects, builders and contractors throughout New England area.
- Presented quotes, including market analysis to customers, promoting features, benefits, cost issues, proper usage and guarantees.
- Provided technical assistance and sales support.
- Conducted sales presentations and mini-seminars to customer base.
- Trained representatives on Andersen specialty software.
0-5 years of experience
Taught basic Internet, Keyboarding, Microsoft Outlook, Microsoft Office (Word, Excel, PowerPoint, and Access) and QuickBooks Pro on a daily basis as a workforce trainer
- Created monthly computer class schedules for two unemployment offices
- Ordered training materials within budget requirements
- Maintained computer equipment and the cleanliness of the computer lab
- Developed and conducts pre-employment skills workshops: Resume Writing and Interviewing
- Conducted training classes for the entire teaching session
- Registered students classes in the [company name] Banner system
0-5 years of experience
- Conducted classroom and one-on-one training of MS software applications for Corning, Inc. employees; maintained and performed troubleshooting of computer problems within the company.
- Trained Corning, Inc. recruiters on specialized software (CPS+), and trained new CCFL employees on the use of various software needed to do their jobs efficiently.
- Designed and developed computer training, worked on technical projects as requested by clients, marketed/advertised CCFL programs and services, and provided technical support for CCFL staff.
- Received “Certificate of Excellence” for Continued Excellence in Training.
0-5 years of experience
Trained teachers to utilize new software applications to enhance classroom performance
- Developed instructional materials for teachers and administrators on software applications
- Created new training methods by researching external sources
- Recommended useful software options for future workshops
6-10 years of experience
Provided telephone and desk side support to attorneys, secretaries and staff for computer software related questions
- Assisted with production of training outlines and materials for new hires and current employees
- Trained new hires and current employees on new software using materials such as the Systems Manual which consists of quick reference guides and other learning materials
- Performed backup of firm’s network file servers
- Produced and edited documents such as correspondence, reports, spreadsheets, proposals and presentation charts as well as performing the following procedures on documents:
- Quality Assurance – Scanning/Cleaning documents – Comparerite/Deltaview
- File Conversion
0-5 years of experience
Assisted different types of students achieve their math potential, as measured by improvements in their math grades in school or improvements in standardized test scores.
- Worked with students at all levels of ability, from students failing math to those seeking to maintain an A.
- Conducted classes for the students in hardware programs.
- Guided the students in advance versions of information technology.
- Prepared detailed reports on students’ performance and behaviour for evaluation.
6-10 years of experience
- Responsible for adult education and instruction in the art and skill of being on the phone Customer Service Representative
- Provided instruction in Microsoft Office Suite (98/XP): Word, Excel, Access, and PowerPoint to classes of over 25 students per month
- Built school-wide computer based, student tests and examinations
- Handled inquiries and provided internal/external resource information; filing and created weekly incentives for student retention.
- Maintained student attendance and grade files and observed all confidentiality requirements
- Accurately categorized and filed general operating materials. Gleaned files according to established procedures and properly forwarded records to archives
6-10 years of experience
- Provided end-user support for general to advanced software questions and problems
- Developed curricula and documentation for out-of-the-box and proprietary software programs across a variety of industries
- Created teaching outlines and course materials
- Provided instruction in the form of classroom settings, private lessons and desk side assistance
- Developed and facilitated train-the-trainer classes for proprietary systems
- Developed public course schedules, managed trainers and oversaw all activities around room/equipment rental
0-5 years of experience
Developed instruction curriculum, implemented training plans and provided both group and one-on-one tutoring, when applicable. Classroom Training for Corporations/Gov.
- Trained high-end users in all aspects of operating systems and computer software applications. Such as MS Access Programming, MS Outlook, MS Powerpoint, Project Management, Visio Professional, MS Excel Advance and Word/WordPerfect Advance.
- Provided technical and desktop support for corporate office and satellite offices
- Deployed, repaired, and upgraded Dell PCs as required
- Setup and configured new employees accounts in Active Directory
- Managed ticket queues, ensured customer satisfaction, and personally resolved escalated issues via IssueTrak
- Provided support to end-users regarding software, technical and web-based issues.
- Determined a diagnosis of the issue and logged tickets via Remedy ticketing system.
- Re-imaged new PCs and laptop through the Ghost imaging server.
0-5 years of experience
Trained staff and community members on computer skills (MS Office Suite)
Microsoft Office Access, Word, Excel, Outlook and PowerPoint
- Appointed one of IT technician to any computer problems and issues
- Assisted with receptionist duties when needed
- Assisted with employee timesheets and paychecks disbursement
- Processed Accounts Payable to disburse employee paychecks
0-5 years of experience
- Conducted systematic computer sessions to preschoolers in group settings
- Reinforced classroom curriculum through computer-based training
- Assessed each student’s progress in early levels of reading, math, & computer skills using laptops and educational software
- Arrange and carry out meet and greet sessions by interacting with, and marketing to existing customers and potential customers in order to promote business
- Taught robotic assembly
- Instructed robotics programming and customized computer writing
0-5 years of experience
Taught transitional and workforce preparation skills to adults receiving city funded public assistance.
- Assisted participants with online applications and emailing potential employers.
- Instructed training sessions with topics ranging from conducting online job searches to Introduction to Microsoft Office.
- Provided resume and cover letter writing and job interview practice.
- Updated company training curriculums and implemented classroom changes for all America Work’s national offices.
- Researched classroom activities, instructional DVDs and movies, and discussion topics to ensure all trainings are current, relevant, and enjoyed by participants.
- Provided additional support in conjunction with case managers to participants with developmental disabilities and/or have been enrolled the Back to Work program over 2 years.
- Served as Interim Office Manager for the America Works Brooklyn office during staff changes.
- Provided direct case management and counseling services to participants receiving SSI/SSDI.
- Wrote various grants, proposals, and curriculums for HRA Back 2 Work, Ticket to Work, SNAP and STEP programs.
- Developed and implemented Job Readiness, Customer Service, Food Service, Home Health Aide, and Security Officer Contextualized Literacy curriculums.
0-5 years of experience
Managed, instructed and directed staff on projects planning of the IT Desktop support team Provided
comprehensive computer and web based training classes to Culpeper District VDOT employees
- Expertise with all levels of MS-Office product line, as well as taught many other agency specific
- Created and customized computer-training materials/manuals
- Provided technical support to a variety of clients to include both hardware and software issues
- Authored many databases and provided application support to end users
- Met with clients to schedule classes, equipment, provided needs assessments and managed training
- Measured employee training results and published to employees and managers
- Counseled staff and clients in professional training and development paths
- Certified Technical Trainer (CTT)
- Certified DDI Instructor/Achieve Global Facilitator
- Assisted with implementation of basic network functions and recommended equipment purchases
0-5 years of experience
- Maintained all Accounts Payable, Receivables
- Trained clients on Microsoft Software Products
- Acted as liaison between Executive Director, Trainers and clients.
- Prepared minutes of Board Meetings
- Maintained filing system
- Devised correspondence, prioritized assignments and screened a heavy influx of calls.
0-5 years of experience
Trained and instructed students in computer operations.
- Designed and developed MS Office guide useful for learners.
- Designed and administered training schedules.
- Evaluated and assessed student progress.
0-5 years of experience
Accounting & Finance
- Set Accounting/Finance assignments and corrected and graded them
- Initiated the Renovation of the Business Computer Center and documented the process
- Trained students on the use of some of the new business applications: Quicken, QuickBooks, SPSS and Excel.
0-5 years of experience
Served Philadelphia, Delaware, Montgomery and Buck counties.
- Helped implement new upgraded computer systems to simplify workflow.
- Trained inexperienced employees on new systems and computer operations.
- Worked as tech support person for Philadelphia based offices.
- Promoted to office Manager of fourth largest office in Philadelphia area the next year, while continuing to provide tech-support.
- Promoted to Tech-support supervisor the following year, servicing Philadelphia, Montgomery and parts of Bucks counties.
6-10 years of experience
- Scheduled and taught Microsoft Office applications, office management skills, and internet
- Administered Windows 2008 Small Business Server.
- Fielded telephone and email requests for technical support.
- Managed/configured Predictive Dialer phone bank for internal database
- Provided troubleshooting expertise to resolve hardware/software/network issues.
- Assisted staff and presenters with projector/laptop/sound/internet connection issues.
0-5 years of experience
Trained all medical staff in the use of the hospital’s electronic health record system, as well as HIPAA Breach Notification, through individual training sessions and group workshops/seminars.
- Managed the hospital-wide computer network infrastructure, including its servers, storage devices, routers and switches.
- Created electronic encounter forms, boiler templates, and other special-requested digital files.
- Connected and managed video teleconferences, primarily through UH’s STAN/TIPG.
- Managed the hospital-wide ShoreTel telephone system network, including its servers and individual telephone units.
- Worked closely with Senior Management to plan annual trainings and update the hospital’s intranet bulletin board.
- Involved in the planning, implementation, and execution of the first phase of the Meaningful Use project.
0-5 years of experience
Taught afterschool children programs on computers
- Offered one-on-one help to improve students’ computer skills
- Created lesson plans on MS Word, MS PowerPoint and web page development
- Administered tests to children regarding computer programs
0-5 years of experience
Installed, repaired, and diagnosed problems for computer systems for all district stores
- Provided training, teaching and support to staff within the district on computer usage, operating systems, and maintenance
- Prepared inventory reports, merchandise module upgrades
- Customer service
0-5 years of experience
- Prepared documentation and support materials for computer software application training courses
- Trained employees on various software applications, and trained IT staff on network administration and operating systems
- Completed management/supervisory training course offered by Corporate Training
0-5 years of experience
Provided on-site assistance to instructors during classroom technology training
- Led training for clients during 1:1 computer training sessions
- Taught recurring Basic Computer Skills class
- Documented class participation
- Prepared class handouts, invoices, class schedules, etc.
0-5 years of experience
- 2003 Won “Area Sales Associate of the Year” Award
- Beat district, regional and national attainment for all products
- Grew market share of lead product from 85% to 118% and second product from 77% to 115%
- District computer trainer
0-5 years of experience
- Conducted two sessions each day using the National Urban Technology Center curriculum on basic computer applications for students from 8-12 years of age
- Participated in workshops for training and issue resolutions
- Submitted required reports and paperwork
- Offered tutorials/mentoring to students as needed
- Reported serious student behavioral issues to NYCHA (New York City Housing Authority) site coordinator
0-5 years of experience
Trained and helped new students to get started and familiarized them with computer software.
- Taught classes Word, WordPerfect, Lotus 123, and Excel.
- Scheduled and taught classes for advanced students in computer repair.
- Held training sessions for youth after school programs covering classes from introduction to computers, Microsoft Office, assembly and repair of hardware.
0-5 years of experience
Provided computer training and supervised students
- Established classroom training materials
- Recruited students by running different ads
- Updated Training Schedules and materials
0-5 years of experience
- Learned programs in order to teach them, through courses and self-teaching
- Set up and conducted classes
- Created and maintained instruction manuals
0-5 years of experience
- Trained a specially selected team of staff members in Microsoft products.
- Worked with team of staff members to utilize and integrate computers into their curriculum.
- Trained 5th and 6th graders to design presentations in Microsoft PowerPoint.
0-5 years of experience
Charge with educating and training an elderly population in current consumer software.
- Teach the residents in such programs as MS Word Excel. Internet browsers such as Internet Explorer and Fire Fox
- Hold formal group classes for the residents.
- Hold private one to one classes for residents with computers in their domicile.
0-5 years of experience
Presented classroom style instruction to adults in introductory, intermediate and advanced classes of all Microsoft Office software applications.
- Provided ongoing support and analysis of client software applications problems.
- Provided solutions to client problems as requested at different locations where training sessions were held.
- Received positive student evaluations at the end of each class on the trainer’s knowledge and presentation of information.
0-5 years of experience
- Trainer for Law Office Application for Law Office and Courthouse employee
- Aided Oakland Courthouse with new data base software installation
- Instructed in also WORD and EXCEL applications for Pacific BELL company.
0-5 years of experience
- Trainer for Law Office Application for Law Office and Courthouse employee
- Aided Oakland Courthouse with new data base software installation
- Instructed in also WORD and EXCEL applications for Pacific BELL company.
0-5 years of experience
Formulate outline to give technical training to individuals or group classes, conferences, and workshops.
- Enhancing teaching method productivity by revising the design structure of the curriculum for the compute training department.
- Preparing clients to become Microsoft Certified by administering course material and exams.
- Collaborate with I.T. Management to improve marketing strategies by suggesting new products and ideas that increase company earnings.
0-5 years of experience
Train personnel within automotive car dealerships to operate and navigate through data solution system software applications
- Introduce utilizing best practice procedures within Parts and Service Departments.
- Set up specifications that meet customer needs.
- Schedule training forums that provide a learning overview of system functionality.
- Direct and monitor employees on input procedures, creation of invoices and work orders.
- Teach processing of warranty operations directly to the manufacturer.
- Follow up and closure on customers account stability.
6-10 years of experience
Executive Secretary
- Advisory Executive Secretary
- Computer Controller
- Direct report to the Area Executive Sales Manager; support person for 8 sales representative and 6 technical advisors
- All office tasks – presentations, expenses, and inter-department communications
- Production of all sales reports and presentations for sales advisors
- Maintaining computer leases, computer updating and software, and training for all employees of computer software programs and upgrades within the office
0-5 years of experience
- Successfully taught students Concepts of information technology, Using computer and managing files, Word, Excel, Access, PowerPoint and Internet/Outlook to get ICDL (International Computer Driving License) diploma. More than 80 % got their diplomas.
- Performed Windows upgrades on existing computer systems.
- Installed and performed repairs to hardware, software, or peripheral equipment.
- Developed training materials and procedures, and trained users in the proper use of hardware or software.
- Oversee the daily performance of computer systems.
- Network and local printer and scanner installation
- Trouble shot network connectivity, network printing and user access issues.
- Developed communication and problems solving skills
6-10 years of experience
- Direct report to the MIS Director performing a wide range of administrative tasks i.e. filing, typing, answering phones, mail, expense reports, office supply inventory, and arrange off-site business meetings.
- Created daily and monthly staff reports and meeting presentations.
- Offered MS Office computer classes and typing tutorials in-house for 450+ employees weekly.
- Implemented all class curriculum for training classes.
- Help desk support providing excellent end user follow-up, managing several simultaneous projects including PC installs, upgrades, and daily customer follow-up.
0-5 years of experience
Trained students for Windows 2003, 2007, 2008
- Created syllabus
- Troubleshoot issues
- Administered skills test
- Evaluated knowledge
0-5 years of experience
- Answer and resolve software and hardware problems for [company name], Kenrob, and DOE
- Responsible for development and design of training manuals and for technical writing of all
- Learn and implement new computer programs for the DOE (lotus notes, lotus123, WP
- Responsible for one-on-one training to scientists within the DOE
- Responsible for training budget preparation
0-5 years of experience
Developed web sites in HTML, CSS, JavaScript, Flash, MS SQL, VBScript, Java, ASP, and PHP with MySQL database
- Wrote computer service/training proposals for prospective customers
- Taught a PC Users Group class in Beginning Java
- Built web pages for a Golf Tournament charity fundraiser
0-5 years of experience
- Train students on day to day tasks to become independent and provide short and long term counseling services to clients as needed.
- Interface with staff, client families and community members, providing stability, structure. Routine care for the residents according to the organization policy. Maintaining positive professional relationships.
- Prepared lesson plans, taught beginning to advanced computer classes and, presented projects and exhibitions.
6-10 years of experience
Performed Software and Hardware Upgrades for Windows Computers
- Provided one on one training in word processing, database design, and spreadsheets
- Taught clients basic PC maintenance, virus removal, and data backup
- Tutored for high school students for ACT Testing
0-5 years of experience
Active Secret Clearance
- Responsibilities included the effective delivery of computer instruction, for military role players preparing to deploy overseas.
- Traveled 50% of time to train military personnel on computer systems.
- Additional duties included loading all new desktops and/or laptops with latest software and provide technical assistance to all staff members.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
