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IT Delivery Manager Resume Samples
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6-10 years of experience
Manage EII (Enterprise Information Integration), combining data residing in different sources and providing business segments with unified view. Consistently deliver to specific targeted levels of availability, recoverability, and safety. Oversee secure and recoverable infrastructure services. Maintain highest levels of IT service model benchmark signal performance against peer group key performance metrics within application support and development and IT effectiveness and efficiency indicators. Define stakeholder management strategy for complex process integration and shared service model. Ensure effective governance supported by comprehensive reporting. Define transparent cost and charging models, ensuring adequate funding to meet development and capacity needs.
- Increased ROI leveraging existing systems and reducing implementation costs: $10,000,000.
- Improved NPV improved asset management:$20,000,000.
- Boosted productivity with more timely access to information: $8,000,000.
- Enabled near real time ways of working, connection of multidiscipline, remote teams: $8,000,000.
- Expanded shared portfolio from 5 to 38 solutions.
0-5 years of experience
Led a team in managing the development of proprietary applications and onboarding supporting third party software for the mortgages trading floor.
- Led global teams that delivered service transitions, onboarding, training and operational control development
- Led large IT modernization initiatives leveraging modular and agile development of software and release of functionality
- Executed an analysis of existing systems, its effectiveness in the environment and the cost impact of pursuing alternatives for an improved state
- Led a team of 40+ in a large implementation effort encompassing a multi-layered process, infrastructure and IT service management solution
- Leveraged Information Technology Infrastructure Library (ITIL) framework to perform availability and capacity management assessments
- Applied security and assurance policies to the projects managing the delivery of knowledge management solutions
0-5 years of experience
Reported to the Homesite CIO. Provided strategic and day to day leadership to the enterprise applications and business intelligence groups. Managed the applications portfolio (sales, service, policy administration, print and claims systems for web, call center and agency platforms). Implemented industry best practices and drove the changes.
- Managed, lead and inspired a team of 20+ managers, project managers, business analysts, software engineers, consultants and contractors. Grew the group by 40%. Developed the team into a very successful delivery organization and delivered two releases to production every month. Managed an annual budget of $3.5 M.
- Collaborated with executive management and business units so the IT plans and priorities aligned to maximize business value and meet compliance requirements
- Established a company-wide communications plan for full project and release transparency. Ran bi-weekly status meetings with Homesite executive management
- Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment. Implemented hybrid Agile/Waterfall development methodology
- Aligned QA with development. Improved test procedures
- Established a technical architecture committee. Documented existing systems and began developing a future architecture model
- Streamlined the release process. Established ownership and controls. Improved release quality by 30%.
- Managed the rewrite of the web site for Web 2.0 and enhanced the ecommerce functionality
- Managed the evaluation of data warehousing and BI tool selection. Established data warehousing standards and guidelines. Implemented claims data warehouse using Business Objects ETL and BI tools. Used Visio for data modeling.
- C#/.NET, MS SQL Server, Visual Studio, SharePoint, EMC xPression, COBOL, DRC Policy Admin, Business Objects, and Mercury Test Suite
0-5 years of experience
Senior Manager, leading an enterprise-wide initiative to implement recurring bill payment via the internet. Adhered to Product Life Cycle Development processes, while managing cross functional IT teams and Business SMEs.
- Director level position, led the IT delivery team consisting of eight (8) Project Managers, and three (3) Product Managers, and 100+ resources in the development of a new internet and phone support service
- Developed Processes and procedures as well as Program Plan, Risk Assessment, Organizational Structure, Communications Plan, and Change Management Plan
- Facilitated meetings, managed deliverables, risk mitigation, and issues log, $4M budget
0-5 years of experience
- Analyzed critical situations with the customer, utilizing data to troubleshoot production environments and solve issues.
- Effectively directed 50 project managers, software engineers, developers and level 2 helpdesk support.
- Creatively utilized IBM & Global Resources to achieve high satisfaction ratings throughout contract by bringing projects in on time and under budget, while negotiating additional $3M revenue in IT equipment and services.
0-5 years of experience
Provide IT solutions to engine and component maintenance business units in San Francisco and line stations across the network
- Successfully delivered technology solutions in support of lean, supply chain optimization, and six sigma business initiatives.
- Led a cross functional team defining the development and support processes for an IT transformation initiative.
- Part of a core leadership team tasked with identifying an IT governance process and associated tools that would simplify and add value to the management of portfolios, programs, projects, and resources.
- Consulted into a core UA team tasked with defining a PMO for the larger IT division.
0-5 years of experience
Managed the delivery teams of 150 people for US west region accounts including healthcare clients like Bluecross and Medpro to deliver infrastructure services including Wintel, Unix, DB, Storage, Middleware, BUR, Networking/Network Security and project/program management and improved account satisfaction, delivery quality, key talent retention and business growth.
- This included various VMware ESX hosts, VMs as well as SRM for disaster recovery and AOPS (automated operations) web hosting / cloud services. Achieved consistent increase in ASAT score quarter over quarter by delighting the customers.
- Managed the portfolio of $4 -5 million in revenue and 12-14 projects to support west region leveraged clients.
- Identified challenges and risks and implemented improvement programs to address those.
- Improved delivery quality and implemented escalation process, monthly dashboards, SLA performance management, HP governance reviews, SOW/changes/invoicing, capability presentations, change/configuration management, delivery of various data center projects, quick resolutions for client concerns, improvement programs to mitigate risks and to improve profit margins, new proposals creation/business growth, and maintained the accounts in green status.
0-5 years of experience
Used best practices in project management methodology while managing an $18M infrastructure project from design completion to implementation.
- Completed projects consistently ahead of schedule and therefore became the go-to person for projects from other PM’s that were extremely far behind schedule.
- Recognized for having the ability to turnaround projects in a short amount of time and was then added to the merger team to represent Cingular.
- Accepted into AT&T MBA program at Kennesaw State University after being identified as being a Key Contributor in the Delivery Management Team.
0-5 years of experience
Pricing authorization tool (‘PAT’) to meet the needs of new independent bottlers (NIB’s) in addition to maintaining current functionality for coca cola refreshments (‘CCR’) with Coke One North America (‘CONA’) data. Responsible for deliver project plan, project implementation, project delivery, budget forecast, asset management and project close out/hand over to support teams.
- Single point of contact for all communications for customer (SPOC) and nurtured senior management relationship.
- Managed staff to ensure that all milestones such as designing technical architecture and implementation are achieved within the agreed timeframes.
- Holding weekly internal and external meetings on progress.
- Monitor health of the project and single point of contact for customer needs 24×7.
- Keeping accurate administrative records of quarterly and year-to-go forecasts, including purchase /spend plans.
- Assist the technical teams in their design and development tasks.
- Defined project success criteria and disseminate them to involved parties throughout project life cycle.
0-5 years of experience
- Managed the IBM ($15M) Annual SOW with IBM and Client Governance Stakeholders
- Achieved a +20% (GP) Gross Profit Margin on SOW services by efficient expense controls
- Managed IT Project Management “Enhancements/Maintenance” Services Requests (SRs) within the client’s applications/development, hosting, and call-center (help desk) enterprises.
- Executed/Improved Project Management Process Review (PMR) Audit and Ratings
- Planned/Delivered Monthly Executive Level Contract Governance Performance Briefings
- Led Daily/Weekly IT Performance Briefings with Client Executives (CIO/Directors) in Atlanta
0-5 years of experience
Supported departments/teams (PDM and BAM) for Project Managers, Developers, System DBAs, Testers, Documenters, and Help Desk personnel. Directed the Integrated Financial Platform (IFP) and Tools & Technology Development across the contract with AT&T and IBM SEI Level 3 certification. The IFP application supported all Project Management and Systems Development on the IBM-AT&T account. The Tools & Technology group develops and maintains Test Management Systems across the account (IBM-US and IBM-India Staffing).
- Administered the development of time estimates for delivering enhancements. Working with stakeholders to prioritize enhancement and report requirements to support project manager’s delivery of enhancement releases
- Defined and communicated to executive board the release strategies, contents and progress in accordance with prioritization criteria set by stakeholders, project managers and development team
- Supported the release schedule, development, coordination and facilitation of testing phases and documentation
0-5 years of experience
Delivered client facing Data Services projects for American Express Corporate Card.
- Responsible for decommissioning legacy IT systems and data protection.
- Migrated ~125 clients from physical tape back-up to secure file transfer reducing departmental spend by $125,000 per year
- Decommissioned two legacy applications within first three months of contract
0-5 years of experience
Directed the development of IT strategy that supports the company’s strategic business plan; coordinates this effort across IT.
- Led matrix team of people who have responsibility for strategy and development, in-cluding systems and application development, vendor management, and legacy systems integration and Cots application selection.
- Collaborated with senior IT management and IT colleagues to translate corporate/functional business and information objectives into an IT strategic/tactical business plan and systems development.
- Closely collaborated with the finance department and various functional managers to ensure IT operational budgets are properly estimated and controlled; provide overall financial recommendations, and develop controls and measurements to monitor progress.
- Managed project with WebSphere, J2EE, Java, Ajax and other web services application and tools and the utilization of SOA (Service-Oriented Architecture) experience.
- Reviewed and monitored the impact on Medicaid – Medicare requirements. Coordinated the analysis of IT resource requirements to support objectives, analyze project needs, and determine resources (e.g., staffing, costs) needed to meet objectives via resource modeling efforts.
- Responsible for the development of corporate IT standards and policies to ensure compatibility and integration throughout the company. Approved/Managed subcontracting and vendor evaluation studies pertaining to the IT organization.
- Facilitated communication between all key IT groups and the customer community via participation in meetings and the creation of status reporting mechanisms (weekly, monthly, and quarterly).
0-5 years of experience
Managed a multi-million dollar mortgage compliance project to implement new federal rules for mortgage lenders relating to mortgage originations and servicing.
- Managed release planning and delivery, risk/issue identification, mitigation, scope control, financial reporting, and tracking/reporting of project progress via status reports.
- Development of project plans, created/managed resource tasks, resource time tracking, project budget tracking, and resource allocations using Clarity.
- Managed a new infrastructure setup to upgrade existing hardware and software for newly developed application.
0-5 years of experience
Manage IT Delivery including Business Systems Analysts, testing practice, offshore development and testing teams
- Project estimation, budgeting, financial tracking and reconciliation
- Establishing tracking process and procedures for deliverables and releases
- Establishing best practices for the Business Systems Analyst role and the testing practice
- Liaison between the business and IT.
- Support multiple pillars with overlapping and conflicting priorities and strategies.
0-5 years of experience
- Managed front-end development teams on “platinum†(24/7 mission-critical) services.
- Was lead Technical analyst on the re-design of AIB’s EMTS (Electronic Money Transfer System).
- Developed foreign exchange (FX) module for C++ teller app running on 8,000 branch PC’s in 300 locations.
- Developer on front-end banking applications for 5 years.
0-5 years of experience
Technical Deliver Manager responsible for NA Consumer Brand Web Site delivery, collaborating closely with internal Business Relationship Managers for the Brands, managing external development vendors, costs, time lines, issues, escalations and support processes.
- Delivery Manager (DM) for all of North America Consumer Brand sites covering Consumer Health Care and Nutritionals.
- Manage initial discussions with Business Relationship Managers as to high level requirements with Vendor Project Managers to determine feasibility involving additional technical experts appropriately.
- Use SDLC / Agile methodology within company framework.
- Responsible for all escalations / solutions / root cause analysis back to the business and upper management.
- Ensure all deliverables are on time and within budget.
0-5 years of experience
Lead the global delivery of various productivity solutions and tools including SAP and SharePoint
- Manages development and roll-out of process supporting technology in alignment with business process improvement initiatives. Includes vendor selection, requirements gathering and implementation design.
- Manages project resources as assigned to the process improvement initiative including communication, training and capacity management.
- Responsible for global core client technologies at The [company name] Company deployed to more than 60,000 clients. Created and drove multi-year strategic roadmaps. Led multiple global Office 365 migrations including Exchange, SharePoint, and Lync. Managed yearly budget of more than $13MM. Primary relationship owner for Microsoft, Lenovo, and Apple
- Manage regression and sanity testing effort for network infrastructure changes
- Managed resources and budget for IT delivery for APAC, N America, Europe, Euro-Asia Africa Group, Latin America
- Manages current suite of process modeling and assessment applications within the organization and vendor relationship.
- Orchestrated the deployment of resources (e.g., people, infrastructure, financial, informational) for [company name] (e.g., client, internal service providers) and third parties to ensure successful project completion
- Launch partner with Microsoft on Surface Pro 3. (http://blog.surface.com/2014/05/announcing-surface-pro-3/)
- Developed a new global client productivity strategy. This strategy implemented key technologies to lower costs and increase productivity (Windows 8 To-Go, Cloud based VDI, and Consumerization of PC Hardware) and was shared with the Company’s Board of Directors as a model for the entire [company name] System. These initiatives will save $3-5M per year in hardware costs
0-5 years of experience
- Establish and manage team of application programmers, helpdesk engineers, network administrators and digital data technicians in supporting ERP application and delivery services to end users and 3rd party vendors.
- Work closely with business and technology groups to identify best methods for promoting and implementing new products and services. Formulate best practices, detail usage strategies and provide user community with appropriate tools required to maximize effort and productivity.
- Create solutions involving accelerated project delivery, data extraction, analysis tools, and user training. Support over 3000 end users local and remote with annual revenue of 40M – 60M.
- Requirements for strategic business functions between On-Site/Remote/Retail users and Purchasing Departments to expedite customer order and delivery; Customer web application for costing and order execution
- Reduced production processing times 35%, and lowered implementation/upgrade costs 40%; Defined operating solutions for hardware conversion(s) at retail location from Twinax to IP
- Trained employees and consultants for the North Atlantic Division to maximize application understanding and utilization
0-5 years of experience
Conduct business process analyses, needs assessments, and cost/benefit analyses in an effort to align digital marketing and online presence with business initiatives. Create, review and deliver IT project documentation and operate as liaison between the technology department and end-user departments/customers.
- Translate non-technical business user requirements into technical functional specifications, requirements documentation, and wireframes.
- Use analytics tools to improve digital customer experiences based on web & mobile browsing behavior patterns. Incorporate net-promoter data and concepts to maximize existing and potential online revenue opportunities. Manage the research, analysis, and monitoring of consumer financial, technological and demographic factors, and design marketing & technical plans to capitalize.
- Conduct training of end-users on new web site applications and enhancements.
- Responsible for the development and design of online lead generation funnels, ongoing lead and customer nurture via customer relationship management software (MS Dynamics CRM).
- Provide hands on development and management of front end website strategy, implementation, and performance measurement of SEO/SEM (paid and organic) strategies.
- Monitor the production performance of internal and external IT systems supporting over 100 company domains, analyze the business implications of the application of new technologies to the current and future business environment.
0-5 years of experience
Software Delivery Manager for middleware/shared services, customer management repository, DB, and Information Engineering teams supporting enterprise-wide initiatives (over $5 million in budget) including Global Rewards and Go To Common – to consolidate and globalize Citi systems and customer rewards programs
- Negotiate resources, manage deliverable timelines, coordinate dependencies and evaluate change requests to be included within a release, ensuring enhanced system functionalities are made available to support core business processes
- Manage on and off shore (Mexico, India, & Singapore) software development teams to deliver and implement software code supporting multiple projects within concurrent releases, defect resolution, and testing (DIT, SIT, UAT, Stress, Smoke, Load, & COB)
- Partner with the business SMEs, analysts, architects, and solutions design teams in determining infrastructure needs for development/testing/production environments, resolving defects, identifying workarounds, and creating problem tickets for incident management
Delivery Manager Duties and Responsibilities
Many types of businesses hire delivery managers to manage delivery staff and vehicles of all kinds. The core duties for this job, however, are the same for all companies.
Manage Delivery Teams Delivery managers recruit, hire, train, and supervise delivery team members. This includes firing team members who are not fulfilling their duties.
Maintain Budget Delivery managers also monitor and maintain the operational budget for the delivery department. This may include writing weekly and monthly budget reports for the general manager.
Create Distribution Plans These managers create cost-effective distribution plans and efficient routes for deliveries using mapping software and other software programs.
Fill Orders They also see that shipping orders are filled and ready for delivery by certifying that there is enough inventory in stock to fulfill orders.
Maintain Deadlines Delivery managers ensure that deliveries are made within strict deadlines so that shipments arrive at their destinations on time.
Negotiate New Contracts In addition to contacting potential customers to forge new contracts, delivery managers also negotiate delivery rates for new and existing customers.
Manage Customer Problems As managers, these professionals answer questions for customers, track deliveries, and address customer complaints.
Maintain Inventory Delivery managers purchase new stock items and keep inventory areas well-organized.
Make Deliveries When drivers are not available, delivery managers make deliveries to ensure that stock arrives to customers as ordered.
Delivery Manager Skills and Qualifications
Delivery managers are highly-organized leaders who can manage many duties and staff members at once. Companies hire delivery managers who have an advanced degree or licensure in addition to the following skills:
- Leadership – Delivery managers supervise driver team members and exhibit excellent leadership and management skills
- Customer Service – These managers also directly address customer complaints and problems, which requires good customer service skills
- Communication – Delivery managers have strong verbal communication skills to speak to customers and delivery team members daily as well as good written communication skills to create detailed reports
- Computer Skills – Many companies use digital systems to maintain records and track delivery driver routes, so delivery managers possess at least basic computer skills.
- Physical Ability – This can be a physically demanding position, so delivery managers can lift up to 70 pounds and walk or stand for long periods at a time during their regular work day
- Multi-Tasking – Delivery managers are well-organized and good at juggling multiple tasks
Delivery Manager Education and Training
Most employers look for delivery managers who have a bachelor’s degree in computer science, engineering, or a related technical field. Past work experience in management and/or deliveries can be substituted for education. Delivery managers must also have a valid driver’s license with a clean driving record. Special licenses, such as a CDL or Class A/B driving, may additionally be required, depending on the employer. Requirements for obtaining these licenses vary by state. The initial training period for delivery managers could span from one week to several months, also depending on the employer. A general manager or similar leader supervises on-the-job training for this position.
Delivery Manager Salary and Outlook
Delivery truck drivers and driver sales workers occupied more than 1.4 million jobs in 2016, according to the Bureau of Labor Statistics. This number will grow by 4 percent from 2016 to 2026, slower than the national average. Delivery truck drivers and driver sales workers earned a median annual salary of $28,390 and a median hourly salary of $13.65 in 2016. Managers earn a higher income than delivery truck drivers. According to PayScale data, delivery managers earn a median annual income of $100,907. Delivery managers receive complete benefits packages that provide health, dental, and vision insurance coverage. Vacation and sick days are provided after six months to one year of employment within the same company. Delivery managers also receive life insurance and retirement plans with their standard benefits. Some employers may offer bonuses to delivery managers who meet or exceed shipping goals.
Helpful Resources
Learn the skills and strategies needed to be a successful delivery manager using the resources in these books and websites:
American Management Association (AMA) – Become a more effective leader with the resources at AMA, which include podcasts, articles, web events, and online training courses for managers in all fields.
Technical Services Manager; Service Delivery Manager; Project Manager: Last-Minute Bottom Line Practical Job Interview Preparation Questions & Answers … Information Technology Service Management Job – Nail the interview and get the job as a
delivery manager using the tips in this book, an in-depth guide to answering interview questions and impressing potential employers with industry knowledge.
Customized Logistics and Delivery Association (CLDA) – Find education resources, news updates, and directories at the CLDA website. This site was designed for all types logistics and delivery professionals, including delivery managers in all industries.
The Project Manager’s Checklist for Building Projects: Delivery Strategies & Processes – Discover delivery strategies and key management skills in this reference book, which was written by Mark Urizar for delivery managers and other professionals who manage delivery processes in all industries.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
