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Deployment Technician Resume Samples
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0-5 years of experience
Provided support in the national deployment installation of computers and hardware refresh.
- Installed, configured and maintained data migration of workstations and software.
- Assisted the client in solving computer related issues and orientation of new equipment as deployed.
- Tracked trouble ticketing system and updated asset database to ensure document is current.
- Diagnosed and upgraded hardware to ensure optimum level of performance.
- Frequent travel to multiple sites in Southern California to provide assigned services for 500 employees.
0-5 years of experience
Replacement of 21,000 computers and upgrading to IBM’s Lenovo desktops and laptops while migrating user’s data with external drives and install applications on the new hardware during deployment
- Perform barcode scanning in excel database consisting of over 15,000 laptops, cpu’s, and other hardware from landover warehouse and shipping out equipment/accessories to IT Specialist within the World bank.
- Support a large enterprise desktop deployment with the older computers while imaging approx. 8,000 workstations from Windows Vista to Windows 7.
- Maintain inventory taking inventory of the computers in all facets of the deployment life cycle to include receiving, imaging, deployment, training, and disposal.
- Provide users with in depth detail in regards to arrival of new machines and deployment dates via Outlook and Phone.
0-5 years of experience
Deployed over 400 Dell Latitude laptop computers configured with Windows XP in the Western District of the Treasury Department’s Office of the Comptroller of the Currency.
- Upgraded all employees from Windows and Office 2000 to Windows XP and Office 2003.
- Backed up and restored personal data; and configured new computers for employees.
- Issued new, and took possession for turn-in of old computers.
- Trained employees on new equipment, operating system, and applications.
0-5 years of experience
Delivered new PC’s and peripherals to distant customers in a timely manner.
- Replaced obsolete or End-of-Lease PC’s meeting all customer’s expectations and guidelines.
- Imaged and configured PC’s on new installs and peripherals ensuring positive customer feedback
- Erased hard drives of PC’s with expired leases to ensure all security measures were met.
- Disassembled PC’s for recycling when required, reducing overhead waste and spending.
0-5 years of experience
Replacement of 21,000 computers and upgrading to IBM’s Lenovo desktops and laptops while migrating user’s data with external drives and install applications on the new hardware during deployment
- Perform barcode scanning in excel database consisting of over 15,000 laptops, cpu’s, and other hardware from landover warehouse and shipping out equipment/accessories to IT Specialist within the World bank.
- Support a large enterprise desktop deployment with the older computers while imaging approx. 8,000 workstations from Windows Vista to Windows 7.
- Maintain inventory taking inventory of the computers in all facets of the deployment life cycle to include receiving, imaging, deployment, training, and disposal.
- Provide Users with in depth detail in regards to arrival of new machines and deployment dates via Outlook and Phone.
0-5 years of experience
Lead a team of six technicians to fix over three hundred critical issues with (BCA) Business Continuity Access systems
- Developed a list and a set of procedures to ensure all systems met their criteria
- Deployed one hundred and fifty BCA systems successfully
- Used SharePoint to store and share all documentations
- Developed and maintained a shared spreadsheet of all BCA systems across the network with system IDs, location, requirements checklist, notes and ticket numbers
- Created floor plans for all Business Continuity Access systems
- Built and deployed Rubbermaid M38 medication carts
- Used Active Directory to add, remove, and track down systems
- Created, solved, escalated, and documented tickets through Service now
- Identified and resolved a series of issues/tickets during Epic Go Live
0-5 years of experience
Assigned to Windows 7 Upgrade, Migration
- Assisted in completing pre-project checklists to gather customer/project information needed before going onsite
- Worked within the framework of each client effectively install the solution in their environment
- Troubleshot issues onsite as needed
- Verified network connectivity from server to devices/client machine(s)
- Configured server following the specified instructions
- Configured client machine(s) with default views
- Maintained documentation database for each customer
0-5 years of experience
Imaged systems with SCCM.
- Configured Windows 7 imaged systems to be congruent with old Windows XP systems.
- Provided phone, email, and in-person support to customers within the Providence system.
- Maintained and updated asset tracking for all systems replaced or moved.
- Created and updated documentation on existing or new processes, programs, and procedures.
- Trained and supervised new technicians.
- Created batch script programs for a variety of functions.
- Created and received tickets for incidents and requests within the company.
- Performed break-fix tasks for both hardware and software issues.
- Performed software and hardware compatibility testing for upgraded systems.
0-5 years of experience
- Worked closely with a team to install GPS devices into a wide range of vehicles in California
- Created a custom remotely accessible display kiosk using a Raspberry Pi computer
- Assisted the development team by verifying, and correcting values in a database
- Created a roadmap to improve and grow customer support as [company name] continues to expand
- Answered calls for customer support
- Trained and transitioned employees from internal office services to Google Apps for Work
0-5 years of experience
- Provided and assisted with hardware support and diagnostics for users
- Provided software troubleshooting and repair for various programs used within the environment
- Resolved Priority 1 issues requiring extensive documentation and rapid resolution resulting in upmost customer satisfaction
- Managed and tracked computer assets such as desktops, laptops, monitors, and various printers located throughout the Westheimer office via SCCM
- Trained new hires in proper I.T procedures on windows based systems to ensure I.T guideline compliance
- Assisted in software installation of group specific program
- Ensured software compliance on company computers
- Deployed and installed equipment for new hires and for life cycle refreshes
0-5 years of experience
- Received, staged and tracked IT equipment and tools
- Conducted pilots of installation process and procedures for retail equipment
- Configured and installed desktop peripherals and network technologies
- Maintained equipment inventory controls and systems
- Provided complete recoverability of systems and applications
- Managed the installation of new hardware and software
- Resolved support issues and concerns with computer systems
0-5 years of experience
Serve as the company liaison with customers on administrative and technical matters
- Instruct clients in the operation and maintenance of the system as well as create profiles for user information
- Provide customer support through the performance of on-site installation
- Approve operational quality of system equipment and work with unsatisfied users
- Troubleshoot, service, and repair complex equipment and systems
- Oversee any necessary diagnoses including replacing machines (P700 and P300) when users are unsatisfied
- Provide customer support through the performance of on-site installation
- Connect printers and attach them to the users PC
0-5 years of experience
Deployment / Rollout project
- Prepared Dell computers for rollout. Installed Symantec Endpoint, LANDesk, MS Access and other proprietary software.
- Made sure the computer is properly connected to the Domain
- Located user and backup the documents and Outlook PST files to a USB Device.
- Set up and restored new machine, configured Outlook and Printer Configuration
0-5 years of experience
PC Deployment Tech
- Prepared bank computers and printers for deployment or recycling.
- Secured US Bank computer data for proper disposal.
- Re-imaged computers according to US Bank company specs.
0-5 years of experience
Refreshed out of date Dell Optiplex 745,755 machines with newer models with Windows 7 installed
- Deployed Windows 7 to in-place Dell Optiplex 780, 790 and 7010 machines.
- Transferred user profiles from XP to Windows 7 and worked with users to make sure they had an understanding of Windows 7
- Deleted and created network profiles
- Imaged Windows 7 using Microsoft Deployment Tool
0-5 years of experience
Responsible for POS hardware builds, testing, shipment of hardware, and POS database configuration.
- Assist with deployment of new POSitouch software replacement systems during projects.
- Assist other team members in performing hands-on fixes for POS systems, including installing and upgrading POS software, installing hardware, and configuring systems and applications.
- Equipment includes PCs, cisco switches, POS equipment, Time Clocks and servers.
- Prioritize and follow-up on the daily emails and voice mails and document any issues
- Responsible for onsite service calls and maintain parts inventory and respond in a timely manner.
- Maintain RMA, Service Call Tickets, Follow up call objectives and meet department deadlines.
0-5 years of experience
- Performed deskside support to replace hardware. Imaged and configured new PCs with Windows 2000, and Lotus Notes, approximately 1000 users.
- Backed up/restoring user’s data and troubleshooting problems
- Scrubbed old CPU’s for return to vendors.
- Asset management reconciliation
0-5 years of experience
Migrating laptops and desktops from Windows XP to Windows 7
- Capturing and restoring user data using User State Migration Tool (USMT)
- Imaging with PXE Boot and Task sequencer with System Center Configuration Manager (SCCM)
- Adding applications to imaged PC using SCCM Application Layering Tool (SALT)
- Ensuring Encryption runs and completes
- Troubleshooting Imaging issues and SALT issues
- Post migration troubleshooting to assure end user is able to work
0-5 years of experience
Part of a team that replaced over 4000 computers with newer PCs at Delhaize America’s offices in Salisbury, North Carolina along with distribution centers throughout the country
- Primary responsibility was to image new computers and troubleshoot refresh related issues
- Main tools used for this position included Altiris, Active Directory, and remote desktop applications such as VNC and RDP
- Also worked on request and incident tickets in ServiceNow as a secondary member of the Client Operations team
6-10 years of experience
Deploy, configure and support upgraded Windows 7 systems for local and remote users according to custom specifications. Test all migrated systems for application functionality and compatibility.
- Troubleshoot and resolve any critical issues found.
- Resolve application issues related to PC installation using remote software tools and fixes.
- Complete all documentation of installation process using build checklist and quality assurance sheet.
0-5 years of experience
- Provided installation/configuration software support [company name].
- Scheduled Pickup client’s laptop/docking station, and Desktop pc equipment.
- Migrate build new image or re-image on IBM & HP laptop equipment.
- Scheduled drop off client’s machine to office location to assure SW is installed/HW is functioning properly. Configure VPN for client.
- Install software to client’s Laptop pc remotely or via SMS Server using Administrative account.
0-5 years of experience
- Analyzes and troubleshoots deployment issues in a timely manner as a primary customer contact for deployment related inquiries and issues.
- Works with IT and QA teams to deploy and troubleshoot the system applications and assist in new system development enhancements.
- Assists in developing deployment support documentation, and helps to maintain automated deployment systems (SCCM, EDMP, and Dameware).
- Provides tier two support to customers and effectively responds to P2 and P3 monitoring alerts according to SLA.
- Independently resolves tickets within SLA and adheres to standard operating procedures and work instructions.
- Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Manages McAfee ePOManage and Microsoft WSUS applications, including configurations, maintenance and troubleshooting.
0-5 years of experience
Responsible for installing PCs, servers, mobile broadband adapters, uninterruptible power supplies, peripheral devices and LAN printers at over 100 agency offices throughout Southern California.
- Responsible for the safe migration of data between storage devices.
- Interfaced with State Farm Deployment Services to resolve all hardware, software, network and scheduling issues.
- Provided desktop support and training on new equipment to agents and staff at individual offices after installs.
0-5 years of experience
- Configured and deployed GPS and tracking devices for fleet companies
- Provided technical support to end users
- Utilized CRM ticketing systems to support customer needs
- Repaired RMA devices
0-5 years of experience
- Scouted 30 PC’s per day in the Inova Health System
- Deployed 15 PC’s per day in the Inova Health System
- Installed Software onto PC’s that were deployed
- Downloaded Applications onto the PC’s that were deployed
- Window 7 migration
0-5 years of experience
Perform user data transfer between Windows XP and Windows 8 machines.
- Ensure machine is configured for connectivity to domain
- Ensure user’s printer and network drive settings are properly configured on Windows 8 machine
- Configure default settings on Windows 8 machine before deployment to users.
0-5 years of experience
- Windows 7 OS, applications and PC deployments in preparation for client hospital wide EPIC EMR rollout
- Support the 1300 ambulatory devices and 1000 inpatient/outpatient network computer devices
- Imaging and data transfer, post-install support and troubleshooting EPIC hardware inventory preparation project for Epic system requirements during go-live.
- Technician responsible for taking inventory of all PCs, printers, Dell WYSE Terminals, monitors and peripherals located in all clinical areas.
- Support MS Office 2013 and Office 365
- HEAT ticketing system, Symantec Management Console / Altiris Console used to push software
- AssetReg to add/retire devices to and from network
0-5 years of experience
- Developed scripts to streamline day to day tasks
- Manage and maintained active directory objects
- Install/upgrade hardware and software on client computers
- Provide training to new users
- Upgrade over 1000 computers throughout the company
- Adjusted the deployment procedures to streamline the process
- Build and configure laptops, desktops and VDI sessions
0-5 years of experience
- Execute a full migration of existing PC’s to the new operating system.
- Installed replacement hardware and uninstalled old hardware for PC’s to be refreshed.
- Unbox, moved new equipment to desk, removed and box old equipment.
- Migrate user data, install applications, quality check to ensure system functioning, also obtain user validation of properly functioning PC.
- Troubleshoot client employees until migration was fully functional with no errors.
- Recognized for organizing a process for which made the full process much faster to complete.
0-5 years of experience
- Set up and configured desktops for the Maui Memorial project
- Attached all peripherals to power and network to ensure connection.
- Provided quality assurance check.
0-5 years of experience
- Migration of saved emails manually from internal drives to the network drive
- Configured and troubleshooted new PCs
- Reset user passwords and configured new user profiles
- Provided support for end-users in Microsoft Office including Outlook email
0-5 years of experience
- Deployed Desktops, Workstations, Laptops and VoIP phones
- Re-Imaged/Imaged Desktops, Workstations, and Laptops
- Collected surplus assets and helped with end user IT asset moves
- Worked with HP Asset Manager
- Palletized Desktops, Workstations, and Laptops
- Diagnosed and troubleshot hardware problems on HP assets
0-5 years of experience
Install and replace computer equipment for Moses Cone Health
- Run trouble tickets and support for various technical issues
- Build and install mounts for monitors and computer equipment
- Install and support Citrix based programs for EPIC software
- Used Altiris for imaging and deployment of Windows XP and Windows 7
0-5 years of experience
Manage teams of technicians in locations around Texas
- Contract to Software House International for High Scale Windows XP to Windows 7 migrations
- PC and laptop deployment through KACE using scripts and procedures
- User data migration
- Sub-contracted to Texas State Health and Human Services and Department of State Health Services
6-10 years of experience
- Responsible for hardware and software upgrades and the roll-out of approximately 350 computers.
- Responsible for the imaging, configuring, and deployment of desktop and laptop computers.
- Troubleshot and supported hardware and software issues.
- Responsible for promoting a healthy team environment while assisting fellow team members in all duties.
0-5 years of experience
Responded in-person, remotely, and by phone to technical and software requests
- Assisted with projects involving deploying computers to a new building, averaging 20 new set ups a day
- Deploy equipment to new or existing offices while maintaining cable management standards
- Image computers with Windows PE
- Install and configure printers
- Used Active Directory extensively to create objects and reset user passwords
- Maintained compliance with HIPPA
- Install and support various software applications including Microsoft Office
- Patch network ports and use a toner to trace network cables
0-5 years of experience
- Image, deploy, migrate and upgrade laptops & desktop computers in a professional environment, while maintaining an exceptional level of customer service.
- Ability to reimage or refresh laptops and desktops and transfer data accordingly.
- Provide support for Microsoft desktops/laptops, servers and network
- Set up new equipment and install software
- Manage software licenses
- Maintain/troubleshoot all user hardware and software issues
0-5 years of experience
- Rebuilt [company name] administrative desktops
- Ghost, re-imaged desktop by setting up virtual session on Windows server
- Installed printers, scanners through i.p address
- Ensured the users system is setup on the domain of the assigned branch
- Setup up policies through Altiris management
- Installed software updates through Symantec
0-5 years of experience
This is an office move from one floor to another.
- Disconnection then reconnection of IT equipment.
- Will also be responsible for fixing any problems.
- Putting the parts into storage and/or boxes.
- Labeling the bags and/or boxes.
0-5 years of experience
Installing hardware and software systems
- Maintaining or repairing equipment
- Troubleshooting a variety of computer issues
- Setting up computer security measures
- Configuring computer networks
- Offering technical support on-site or via phone or email
0-5 years of experience
Troubleshoot terminals for correct configuration
- Program terminal with proper encryption
- Update O.S. to support system files
- Proficient in utilization of First Data’s systems and database
- Program & Setup touch screen POS terminals for businesses in various industries
- Verify Merchant activation through DSL & wireless
- Provision POS using Sim Card Manager & VeriFone
- Track day-to-day productivity through Telnet(UMO)
0-5 years of experience
- Deploy requested computer images to computer hardware.
- Install requested software and printers.
- Inventory existing PCs locations, type, peripherals etc.
- Deploy Windows 7 machines.
- Install standard healthcare peripherals.
- Assist users with copying files from old devices to the network.
- Able to follow documented instructions for either software/hardware installations.
0-5 years of experience
- Responsible for stocking ambulance
- washing and preparing Ambulance fleet
- culpable of taking inventory of supplies
- Obligated to become a self-starter, work in a fast paced atmosphere, and be organized
0-5 years of experience
- Maintained inventory of all computers and accessories
- Located and married asset information to unidentified products
- Wiped hard drives containing sensitive EPA information
0-5 years of experience
- Responsible for the installation and network set-up of new printers.
- Troubleshoot any potential printer or network issues to ensure seamless operation.
- Work closely with the end user to communicate printer instructions and functionality.
- Conduct PC deployment projects throughout the company as needed.
- Survey regional UPMC hospitals to document all printing and scanning devices for inventory purposes.
0-5 years of experience
- Assigned to deploy batch scanners to the back office PC, Assigned Snow database Ticket to work into the daily basic.
- Install and perform minor repairs to hardware, software or peripheral equipment and following design or installation specifications such Apple products or related software applications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Escalated calls as need, working with the Team or Engineering of the System as necessary (in Spanish calls).
- Enter a Commands and observe systems functioning to verify correct operations detected.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications.
- Schedule and confirm patient appointments, surgeries, or medical consultations. Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
0-5 years of experience
- Imaged Lenovo and HP Laptops and Desktops (Win XP & 7)
- Installed necessary software for user
- Backed up and migrated user profiles
- Set up users phones
0-5 years of experience
- Skilled and working knowledge in all Microsoft office Software with a special emphasis Excel spreadsheet development and certified COMPTIA A+ computer repair technician
- Track work order tickets and complete assignments per priority and issue
- Inventory and log all incoming IT equipment and up load into MSASSET software for tracking inventory
- Set up and deploy new IT servers for Cloud Infrastructure
0-5 years of experience
- Install new desktop and monitors.
- Cable management for new Desktop.
- Deploy/Install new VOIP Phones (AVAYA), Handset and warp the cables.
- Configure VOIP Phones.
10+ years of experience
- Spliced fiber optic and telecom cables (aerial and underground)
- Read and interpreted telecom prints involving highly complex transfers and cutovers of cables for residential and commercial areas
- Placed and cut in x-boxes, VRADS and fiber cabinets
- Ran high speed circuits for T1, HDSL4
- Installed dsl, phone, and U verse in residential and commercial locations
- Provided technical support and troubleshooting resolution (indoors and outdoors)
- Spliced and placed co-axial for installation of U-verse
- Involved in Project Management
- Performed surveys of areas and prepared reports based on findings
- Had very heavy client, supervisor and engineering contact
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
