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Desktop Technician Resume Samples
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0-5 years of experience
Installed, configured, and maintained the functionality of company’s desktop systems, peripherals and software.
- Imaged PCs for new use and created/managed user accounts through Active Directory.
- Provided technical solutions and troubleshooting services and implemented preventive measures.
- Developed and documented technical processes to ensure timely resolution of problems.
- Ensured customer satisfaction with friendly customer service and follow-up.
0-5 years of experience
Remote desktop support for level 1 support using Kaseya, ScreenConnect, TeamViewer, and Ammyy.
- Handled incoming phone inquiries and acted as the immediate phone respondent using 3CX software based VoIP.
- Used ConnectWise for ticket documentation, assigning, and dispatch.
- Monitored and updated software in cloud hosted servers and local PCs on a weekly basis.
- Cooperated with senior technicians to handle system administrative duties for server migrations.
- Worked onsite to troubleshoot, replace, or install hardware.
- Participated in weekly team meetings to discuss problem areas, solutions, and general client updates.
- Trained interns on basic standard operating procedures and supervised on incoming calls and service tickets.
0-5 years of experience
- Assembled, rebuilt and re-imaged PCs
- Maintained and replaced hardware such as keyboards, mice, monitors, laptops, batteries, local and network printers, and Emar scanners, ensuring optimal systems performance
- Administered users to network/domain
- Ensured client satisfaction by listening and resolving employee complaints regarding hardware and software with speed and accuracy
- Installed and updated software
- Configured devices for deployment
- Helped in maintaining over 1,500 devices
0-5 years of experience
Performed approximately 150 tech refreshes per month for the Finance and HR departments, by recycling old PCs and laptops, replacing them with newer machines, and installing Windows 7 and migrating data
- Troubleshot PC issues such as application malfunctions and email issues in Outlook 2003
- Maintained about 35 network printers on 6 floors, including ensuring connectivity, clearing paper jams, and replenishing ink cartridges
- Supported new hires by setting up printers, monitors, and docking stations to ensure smooth onboarding
0-5 years of experience
Provided help desk and desk side technical support for 100 clients. This included two skilled nursing facilities and other management services.
- Configured group permissions and provided training for SharePoint Services intranet site.
- Organized and conducted each month training sessions for 5-10 clients in MSOffice
- Applied/tested each month Microsoft patches to each of the company’s 15 servers.
0-5 years of experience
Install and perform minor repairs to hardware, software and other peripheral equipment
- Set-up equipment for employee use, ensuring proper installation of cable, operating systems, and appropriate software, including restoration of user data
- Troubleshoot problems with remedial action taken and maintained record of communication transactions
- Answer user inquiries regarding computer software and hardware operation to resolve problems
- Provided support for post migration for end users being upgraded to Windows 7
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Followed customer procedures closely to assist with rolling out Windows 7
- Entered commands and observed system functioning to verify correct operations and detect errors
0-5 years of experience
Conducted application and patch deployment.
- Provided break-fix support on desktops, HP Smart printers, tablets, smartphones and Virtual desktops (VDI).
- Answered UC concerns pertaining to Avaya and Cisco IP phones.
- Performed ID administration functions on Single Sign-On (SSO), UNIX, mainframe, trading and bank applications.
- Educated, trained customers in enterprise-wide self-service tools for password resets and service requests.
- Submitted monthly knowledge documents which assisted agents in resolving UC and MS Office suite difficulties.
0-5 years of experience
Maintained a clean error virus free working environment on multiple computer systems within a computer lab.
- Insured that all systems were running properly by performing routine tasks developed by administrators and myself. When encountered, issues that could not be solved systematically were solved using quickly devised methods.
- Reported new issues and informed administrators of appropriate methods of fixing them.
- Assisted with connection of computers and peripheral devices.
- Identified and removed malware or viruses from computers.
- Installed, removed, and or repaired computer component parts.
- Installed networks, setup users, and used user access filtration on networks or specific PCs
- Assisted by phone web, with the removal of viruses, malware, or general software
- Assisted by phone or web, with Windows GUI navigation.
0-5 years of experience
Troubleshoot end user workstation hardware and software problems then recommend and implement corrective solutions. Work on various campus wide projects. Lead projects as requested by the team manager. All assigned projects were completed on time and exceeded expectations.
- Lead a team of five technicians on a hardware inventory audit that included computers, printers, projectors, switches, and routers.
- Lead a team of five technicians to verify equipment functionality in 98 classrooms.
- Collaborate with end users on an audit of network drive security.
- Facilitate as a team member by replacing computers and monitors of over 1200+ computer workstations for multiple computer labs and offices around campus.
- Utilization of the Altiris deployment console to support user machines
- Creation of Altiris Deployment Server jobs.
- Installation and support of Virtual Desktop Infrastructure (VDI) machines.
0-5 years of experience
Utilizes technical ability and professionalism to assist Cleveland Clinic with massive enterprise-wide Windows XP to Windows 7 migrations.
- Responsible for working with end users, performing computer maintenance, tagging assets, verifying software, returning assets, and verifying all logins and images are correct post-migration.
- Performs imaging of new machines and configuration as necessary.
- Assists Systems Administrators with developing new solutions/builds for specific customer needs.
- Provides desk-side support to end users in Windows environment.
- Utilizes excellent organizational skills, written and verbal communication skills to ensure complete customer satisfaction.
- Responsible for educating end users in operation of their new operating system and for providing end user support.
6-10 years of experience
- Managed daily activities and assigned tickets for Wisconsin Field Support for 1,700 customers and a team of 7 techs.
- Project lead for all major moves in Wisconsin for last nine years.
- Authorized to work on Tricare systems. Assisted with Tricare on site audits since 2005.
- Authored Local Printer policy for casual work-at-home associates enterprise wide. Enabled part time work at home associates to have personal printers installed by authorized techs resulting in cost savings as well as increased productivity of having associates being able to print at home.
- Wisconsin Field Support Service Level Agreement for incident tickets achieved highest ranking among all FS teams for over two consecutive years.
- Led Wisconsin Field Support team that achieved among the highest rankings on deployed inventory error report and inventory accuracy reports from Asset Management. Maintained 99.2% accuracy rate since January 2008.
- Wisconsin Field Support achieved among the highest Customer satisfaction survey averages in the enterprise. Personal survey results averaged 4.93 on a 5 point scale for last 12 months.
- Project Lead for 10 phase move of over 100 associates. Able to utilize existing printers by strategic placement and reduced the number of network printers needed even though the number of associates increased by 80.
- Project Lead for Tech refresh in Wisconsin. Designed successful plan that utilized the team approach for replacing 80 to 100 machines on planned nights with support the next day.
- Assisted Network team on projects as Desktop Lead: IP conversions, Domain conversions and server replacements.
0-5 years of experience
Assisted with laptop and mobile device parts replacement and order processing
- Provided excellent customer service to clients seeking to upgrade or replace hardware and software
- Performed customer callbacks with updates and technical resolutions to existing problems
- Maintained equipment inventory and replacement parts ordering
6-10 years of experience
Maintain an efficient working environment and quickly resolve customer, and employee issues. Analyze technical problems, schedule assignments, and approve all completed work.
- Produce estimates, invoice repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic interfaces.
- Implemented new policies and procedures that significantly expedited check-in and repair
- Provide technical support to customers via telephone, email and through tickets
- Analyze and troubleshoot software and hardware issues
- Help customers identify and resolve issues pertaining to desktops and laptops.
- Create help desk documentation with step by step instructions on problem resolving techniques
6-10 years of experience
As a Desktop Technician, my duties consist of but are not limited to the following:
- The primary contact for one of our clients which included managing marimba subscriptions company-wide. This also entailed ensuring our processes met the hardware and software guidelines that were provided by our clients.
- Increased employee knowledge by documenting problems with AFNI’s corporate wiki database.
- Handled several large computer deployments consisting up to 500+ machines which included imaging, naming, basic networking, and active directory work.
- Utilized Symantec Ghost for imaging and computer administrative purposes.
- Diagnosed to fixed complex LAN/PC/Server problems
- Maintained an On-Call rotation with other staff members
- Received outstanding reception from team members on employee reviews, as well as exceptional feedback from senior management.
- Worked to ensure all problems resolved timely resolution.
- Trained end-users on desktop software, hardware, and mobile devices such as BlackBerries.
0-5 years of experience
Remote and on-site support for local doctors’ offices IT infrastructure
- Provided phone support for the medical software eClinicalWorks
- Managed remote sites with Labtech RMM software
- Wrote scripts to automate tasks and report from Labtech
- Maintained sites’ wireless networks
- Kept servers patched
- Monitored sites’ server and firewall logs for suspicious activity
0-5 years of experience
- Supported workstation changeovers and application upgrades.
- Performed scheduled equipment maintenance, as well as reinstallation of operating systems.
- Executed network administrative duties managing various user accounts.
- Installed custom workstations and established complex end-users network configurations.
- Established profiles and replicated workstations utilizing 3rd party software.
0-5 years of experience
- Provided functional and technical support. Troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, VOIP and remote systems.
- Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
- Expertly installed, configured, monitored and troubleshot PC’s and related hardware.
- Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
- Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
- Procured, received, documented and tracked inventory of all computer equipment and office equipment.
- Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
- Resolved Windows and Internet Explorer issues on desktops, laptops, and servers.
- Identified and removed viruses and provided major repairs in accordance with outside vendors.
- Performed wiring and daily maintenance of internal computer systems.
10+ years of experience
Identifies problems, troubleshoots, provides support and resolves issues with hardware and software in hospital setting.
- Installs, implements and demonstrates new devices in units and departments, following project guidelines as directed.
- Collaborates with administration, department personnel and staff to plan and implement hardware and software upgrades.
- Works within Citrix environment, troubleshooting patient care systems including Epic, PACS Imaging Systems, Hill-Rom Navicare Watchchild and others.
- Consistently learns and updates skills and knowledge of systems, software and hardware.
- Assisted with complex implementation of four operating system upgrades, and two patient care system upgrades, meeting all benchmarks and deadlines.
0-5 years of experience
Provided desktop, network and printer support for a 1000 desktop rollout for the Catholic Health Initiative.
- Installed images, proprietary applications and configured printers and office applications.
- Migrated Desktops from Windows XP to Windows 7 and deployed new Dell Desktops and laptops.
- Restored user profiles to new workstations and executed work flows, processes and procedures.
- Call tracking was done via Remedy and deployments and migrations were done via Landesk.
- Reset user passwords and troubleshoot user and application issues remotely via Landesk.
0-5 years of experience
Tier II Desktop Support (PC and Mac Platforms) for 450+ on site and remote customers and 1000+ systems
- Active Directory administration/Lotus Notes administration
- Configured and troubleshoot all hardware and software issues
- Streamlined imaging, deployment and returning of leased assets
- Streamlined purchasing and maintaining inventory of all software and hardware assets
- Authored user guides, knowledge bases and other documents
0-5 years of experience
Acted as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end-users including executive level customers.
- Provided systems administration support for Unix and Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
- Provided on-site support that included installation, configuration of windows 7, windows 8, and windows server 2003, windows server 2008 enterprise.
- Imaged hundreds of PC and Macs for end-user using Landesk and Deploy Studio imaging systems.
- Performed end-user adds, changes, deletions and password resets in Active directory and also supported end-user smart mobile devices
- Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
- Monitored and Updated Service Desk Incident tracking tickets for purpose of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
0-5 years of experience
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources. Versed in daily maintenance and improvement of existing
systems, training and supporting staff, and planning for and implementing new technology. Duties include:
- Efficiently isolate and assess the potential root causes of technical and application problems.
- Document detailed but concise troubleshooting procedures and technical solutions for the IT team knowledge
- Plan and organize regular PC service improvements.
- Provide advanced technical support to local network or system users and troubleshoots user software or hardware problems. May exchange equipment parts. May train customers on various tools and systems.
- Communicates highly technical information to both technical and non-technical personnel.
0-5 years of experience
- Managed IBM assignments and resources associated with the project.
- Configured and supported company’s PC’s in heterogeneous LAN environment.
- Performed software/hardware upgrades and replacements.
- Responsible for client’s user configuration, data backups and migration.
- Performed network administration tasks.
- Accurately documented all processes regarding implementation, migration and decommissioning of client computers independently.
0-5 years of experience
Configured and installed programming and anti-virus software on desktops.
- Troubleshot desktop system, printer and operating problems.
- Installed wireless routers and updated IP addresses on agency computers.
- Created and resolved helpdesk tickets.
0-5 years of experience
Maintained software/hardware configurations for the Southern Maryland office
- Conducted Software installs/upgrades and ensured that it functioned properly
- Conducted Hardware replacements
- Maintained network profiles using Active Directory Users and Computers
- Granted and maintained VPN access for remote network users
- Provided one-on-one training on software changes and new employees on current software
- Assisted with help desk calls when traveling
- VoIP phone system troubleshooting and maintenance
- Provided computer and network support to all departments and guests
6-10 years of experience
Deploy all divisional Blackberry devices including activation, enterprise activation and wireless sync to ensure email access and contact transfer
- Monitor and resolve tickets and track top ticket items for root cause analysis.
- Serves as the primary liaison for Abbott Field Sales clients for Remote connectivity and PC issues.
- Coordinates with the Abbott Support Center on Remedy tickets & metric reporting.
- Served on the initial deployment of iPhones to the Sales Force
- Works with outside vendors for Division Copiers and Network printer recommendations. Assisting clients with printer capacity and specifications
0-5 years of experience
Responsible for providing phone and desktop support for an average of a thousand users in a Windows XP environment for USDA three buildings.
- Used Footprints for a reporting ticketing system
- Supported and troubleshoot Dell and IBM workstations, laptops and printers
- Worked with active directory to add and delete computers, unlocked accounts and change passwords.
- Installed, used and troubleshoot lotus notes
- Provided technical support to Citrix users
- Worked with various government applications
6-10 years of experience
Bare bone set up of workstations, laptops, and printers. Develop images using Bart PE and SnapShot
- Answer calls, emails, and tickets automatically created by the system in a professional and courteous manner
- Took care of first, second, and sometimes third level issues. Had equal responsibility for any ticket generated
- Talked users through problems, used Dameware/GoTo Meeting to access their machines remotely when necessary
- 400 users from Executive level down, who work in various offices around the country
0-5 years of experience
Replaced old Windows XP PC’s with new Windows 7 PC’s.
- Troubleshoot any issues that occurred during or after installation.
- Created system image of Windows 7 on end users new PC.
- Configured end users software including Microsoft Outlook, Voltage Encryption, Symantec Encryption, and NemoQ.
- Configured local and network printers for end user, and enabled the network printers for Secure Print.
- Installed Windows Updates when necessary.
0-5 years of experience
Responsible for imaging systems, configuring, backing up and migrating user data onto new systems, establishing user the rights, and deploying to the end user
- Managed the configuration of Lotus Notes 6.5 Specialist and Outlook 2003
- Responsibilities included successfully working Help Desk tickets
- Worked with the end user on updates
0-5 years of experience
- Performed “rollouts” updating computer systems for various clients. Installation, conducted training and introduction of new functions and features to the end-users groups Conducted and coordinated corporate contracted work for various sites and organizations.
- Managed imaging/ghosting for current machines/systems and subsequent transferal of data to new systems/systems, verifying compatibility and performance
- Created and documented installation and standards of operating procedures
0-5 years of experience
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Installing and configuring computer hardware operating systems and applications
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Respond to email messages for customers seeking help.
- Walk customer through problem-solving process over the phone.
- Follow up with customers to ensure issue has been resolved.
0-5 years of experience
Remoted into both old and new laptops identification name using the Active Directory and transferring data.
- Created profiles on the domain giving the users rights to departmental folders and share drives making sure end users connected to the TCP/IP
- Worked with Group Policy using Active Directory
- Sent files through FTP server
- Reset password for login users
- Support LAN/WAN network technologies and hardware
- Deployment of OS using PeBuilder/PRISM/SCCM R2/WDS
0-5 years of experience
Supported approximately 400 employees both in-house and on the road
- Managed tape backups for the sites backup server
- Assisted with server racking and configuration
- Engaged with end-users working with Lotus Notes, Citrix, Exchange, Remedy, Office XP and 2010
- Upgraded user’s equipment to current hardware specs and the latest Microsoft Office
- Migrated users from Windows XP to Windows 7 through the CONNECT project
0-5 years of experience
Deployed Windows 7 using the automated installation kit.
- Refurbished and repaired desktops and laptops.
- Reimage hard drives using Norton Ghost and Kangaru cloners.
- Set up desktops and installed or upgraded software while troubleshooting for any issues.
- Gained IC3 certification which includes MS Office, Outlook and PowerPoint.
- Networked student classrooms using routers, switches and hubs.
- Instructed other students in repairing and refurbishing desktops and laptops.
0-5 years of experience
Participating in implementation, migration, and troubleshooting of the PC/LAN environment.
- Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment.
- Provide technical support in a Windows Vista and 7 environment.
- Provide business support / technical assistance to Moody’s associates both local and remote in the use of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.
- Assisting other members of technical staff with installation and support issues when requested.
0-5 years of experience
Provide tier II support for hospital IT infrastructure
- Provide tier II support for over 200 hospital business applications and over 2500 users
- Provide technical assistance to customers in person, by phone, remote desktop or through electronic ticketing system.
- Project Lead for IT participation in the deployment, configuration and maintenance of the enterprise wide Electronic Health Records project.
- Conduct patch installs and software upgrades
- Support hospital business applications such as Siemens Medseries, Intellidose, Pyxis Connect, Snytrac, Craneware, Crystal, Intellimed, WORx 3.3
0-5 years of experience
Problem recognition, research, resolution and follow up for all computers and software within the organization.
- Installs and configures new hardware, maintain existing hardware, and tracks hardware inventory.
- Operating system and software installation and configuration.
- Asset management for desktop hardware and software.
- Provide on-site support for end users
- Provide high quality support for new systems, projects and upgrades.
0-5 years of experience
Contracted for the PC Refresh project at Verizon to replace or upgrade outdated computer equipment.
- The work included replacing old desktops/laptops with new equipment, reimaging and reinstalling desktops/ laptops and mobile devices.
- Setting up and configuring equipment for employee use.
- Performing and insuring installation of cables and external peripherals.
- Installation of operating systems and appropriate software and hardware.
- Loading/unloading and deploying equipment at designated areas.
0-5 years of experience
Respond to helpdesk calls from employees to successfully resolve hardware and software issues
- Configure new, or reconfigure existing PC’s and laptops
- Provide technical support and document work orders and resolutions
- Assist with testing, installation, maintenance and upgrades for desktop anti-virus software
- Prepare computers and peripheral/accessory devices
- Install software packages as necessary
- Use premade or new images to rebuild PC’s/laptops from scratch
0-5 years of experience
Provide hardware and software support for associates across all of Abbott’s campuses in the northwestern suburbs.
- Responsible for large deployments of software and hardware throughout the company within an enterprise environment.
- Hardware and software troubleshooting skills.
- Install software and hardware upgrades via SIS or Remote Desktop Program.
- Knowledge of Windows XP and Windows 7 operating systems and MS Office products.
- Basic Networking concept and skills.
0-5 years of experience
- Lead and support projects such as the Windows 7 Migration/Upgrade and Desktop Encryption project at Kapiolani Medical Center for Women and Children, a 207-bed medical facility
- Manage and support 1000+ computer systems, peripherals, networked devices, and business
- Play an active role in the vetting, procurement, configuration, and deployment of healthcare technology such as the rollout of 200+ medication administration scanners at Kapiolani Medical Center for Women and Children to improve medication administration accuracy and compliance
- Liaise with hospital leadership in daily patient safety huddles and the Information Technology
- Educate end users in the areas of business and healthcare applications, and hardware
- Support telehealth technologies at Kapiolani Medical Center for Women and Children.
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Desktop Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
