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0-5 years of experience
Led research initiatives and analyses and resolutions of client issues; focused upon process improvement. Managed individual-participant cases to ensure timely closure and conducted appropriate trend analysis on escalations. Reported development, creations, and resolutions to meet client and internal needs; employed applications, such as SQL and data-manipulation applications and tools. Constructed tests and implemented portions of business solutions through the application of appropriate software. Researched business environment and technical content. Investigated and resolved problems with appropriate software and standard systems. Analyzed, identified, and resolved technical problems. Directed testing system architecture, upgrades and enhancements. Prepared and stored documentation for future reference. Processed administrative work for clients daily. Managed the weekly production moves to ensure all system updates were tested and signed off executed.
- Increased efficiency and reduced errors by streamlining front-end processes employing SQL and specific company applications.
- Reduced urgent escalations within 24 hours by performing timely, successful resolutions.
- Improved monthly reporting by identifying client needs and executing measures to satisfy those needs.
0-5 years of experience
Tier 3 setup, performance tuning, monitoring, and issue resolution of software and hardware for a business-critical asset delivery system.
- Supported and configured SCC MediaServer, SCC MediaGrid, SCC MediaFactory, Serv-U FTP server, Microsoft SQL 2005, FileZilla Server and Client, and internally developed applications.
- Collaborated with other teams and departments to build, enhance, and extend operability of delivery system.
- Final tier support for customer facing issues.
- Created vital policy and procedure documentation for use by multiple departments in support of delivery system and applications.
- Responsible for training new Tier 3 staff.
6-10 years of experience
Consultant for Boeing Limited on a large Visual Basic / Oracle financials application consisting of several highly complex subsystems. Responsible for gathering requirements from the client, creating test scripts, conducting user acceptance testing, implementing the design, and providing database support of the entire application performing roles developer, tester, and analyst at various times on the project.
- Successfully implemented process improvements including an application deployment strategy by overseeing all production releases and ensuring they are properly packaged, supported, coordinated, and documented.
- Stabilized Oracle database test environment by providing DBA-related support: coordinating and implementing schema alterations, maintaining security, monitoring data integrity, and implementing batch processes.
- Accurately converted production data from legacy systems with detailed documentation. Accomplished this milestone by designing staging tables and stored procedures using PL/SQL to collect data and relationships from multiple legacy systems and platforms.
- Successfully incorporated standardized database modifications to the data model for over 400 tables utilizing ERwin.
- Accomplished 100% audit pass rate for the Sarbanes-Oxley act section 404 by successfully constructing and implementing controls for change management, production and security.
6-10 years of experience
Detects inefficiencies or conflicts in systems and processes with the Total Force Manpower Management System (TFMMS) and the TFMMS Micro Manpower Change Application (TMMCA) programs to help identify effective improvements to these manpower systems
- Participates in various testing functions by using string and acceptance tests to verify the accuracy of the tests conducted and also that results are correct
- Assists in gathering information from users, defining issues and analyzing results in order to design systems and procedures for process improvement and process standardization
- Researches, identifies, and recommends resources required for task execution and completion.
- Performs SQL queries in FOX-PRO 9.0 to obtain data, analyze that data, identify deficiencies, and implement corrective action
- Developed 80 detailed Standard Operating Procedures (SOPs), on how to conduct daily and monthly business in TFMMS, TMMCA and other tasks to greatly reduce the risk of a “single point of failure” in the NAVMAC Functional Management Department. These SOPs are used in the other departments as a valuable resource in training newly assigned personnel
0-5 years of experience
Coordinate production fixes between Customer team and Development team, facilitating
change management and researching critical production issues
- Led the over-redemption correction project, which rectified clerical errors resulting in an extra
- Identified several data discrepancies between two primary systems, initiated the correction
- Serve as primary liaison between the Finance and Customer Relations teams, establishing the reporting parameters and key infrastructure between Southwest Airlines and HP Siebel
0-5 years of experience
Excelled in a team setting to design, plan, develop, and implement end user training, testing strategies, and test execution for a enterprise software solution
- Created and assisted with requirement/design documents of a system.
- Performed functional design and test planning, preparation and executions such as the creation of data and scripts to test complex systems.
- Executed Test Scripts using Unix, SQL and other various tools in order to ensure the system was functioning as expected and identified defects.
- Trained new and assisted current resources in my subject of expertise of the developed system.
- Collaborated with external clients and internal project teams (10+ people) to provide high-quality and timely deliverables within project scope and contractual obligations
- Maintain project schedules, testing metrics, and issue trackers to keep senior leadership informed of testing status and to monitor high level risks
- Coordinated the development of end user training, testing, and deployment schedules for a global software release
- Demonstrated the ability to build trusted relationships with clients and team members by taking ownership, leading with a strong work ethic and a high level of accountability
0-5 years of experience
Facilitated weekly New Hire Orientations as master of ceremonies
- Supported all merger & acquisition activity as related to New Hire Orientation;
- Prepared and distributed all Orientation materials
- Performed administrative tasks to support managers and tasks pertaining to new hires;
- Tracked new hire participation in the federal Work Opportunity Tax Credit Program and systematically composed outbound communications which resulted in a marked increase of participation
- Created and maintained expenditure reports to monitor and effectively reduce department spending
0-5 years of experience
Missile Defense Agency (MDA) position as a project manager within the MDA Chief Information Office (CIO) for Information Management.
- Chaired the ICE (Integrated Content Environment) IPT (Integrated Process Team), which produced an Agency Directive for centralized information sharing within the MDA.
- Maintained direct communication with leaders in each directorate of the MDA to synchronize information management and support mission success.
- Supplied multilevel guidance for the creation, storage, and distribution of MDA knowledge and content to provide DoD Privacy and Records Management compliance.
- Evaluated methods and capabilities to use and share MDA Enterprise data to create a cohesive data environment.
- Authored policies, procedures, and information on the content and privacy management strategies for MDA producing SSN reduction usage.
- Created means of information sharing and collaboration using SharePoint; while integrating new systems and standards.
- Strengthened MDA interaction and accountability with DoD CIO, Defense Privacy Office, National Archives and Research Administration, and other DoD Component Offices producing superior interagency communication
- Contributor to annual FISMA report submitted by the MDA which resulted in the MDA recognition as a top DoD agency for the completion of this annual report.
0-5 years of experience
Assisted DOD Agencies, AF MAJCOMS, HQ USAF, stakeholders and end users regarding system issues pertaining to Med Web applications ensuring proper resolution while performing other tasks that are assigned.
- Gathered and defined requirements, as well as wrote Software Requirements Specifications (SRS) and Requirement Traceability Matrix for system conversions from Cold Fusion to .NET
- Ensured all System Engineering Process documentation is completed and coordinated for the systems assigned as well as ensuring the projects are on or ahead of schedule.
- Provides requirements management support and responsible for loading project requirement documents and assists projects in linking requirements into HP Quality Center for testing traceability purposes.
- Supported the Air Force Medical Omnibus Web Applications Pool (AFMOWAP) commonly referred to as the AFMS Web Service program, which consists of multiple servers running various operating systems, application and database software in support of multiple web based applications.
- Provided senior level systems engineering and program management support to the AFMOWAP PMO to ensure compliance with the organizational Systems Engineering Process (SEP).
0-5 years of experience
Supported customers by managing their submitted issues from initial report to final solution.
- Solved 20-25 issues/month (Supply Chain Planning/Fulfillment) by finding the root cause of the problem and then providing a solution or workaround to the customer.
- Performed multiple installations of the Supply Chain application in AIX, Sun Solaris and Windows
- Documented issues using defect tracking tool (Serena) contributing to increase the database of known
0-5 years of experience
Provided training and support for the Navy’s Optimized-Organizational Maintenance Activity (OOMA) application to Navy and Marine Corps squadrons and other aviation commands around the world.
- Provided services in support of Navy or Marine Corps aviation maintenance and configuration management related software.
- Provided implementation training and database testing, trouble report analysis and resolution.
- Performed follow-up assistance by phone or on-site to evaluate effectiveness of the implementation or assist.
- Prepared reports describing tasks assigned/accomplished, submitted recommendations on training needs, attendance requirements, and resources necessary for developing and conducted aviation maintenance and configuration management related training courses.
0-5 years of experience
Worked with SAP ABAP development and Architect team to plan and design the SAP Order-to-Cash re-implementation of the US Legal business. This project includes deployment of SAP CRM, SD, MM, SAP Variant configuration (VC), pricing rationalization, and a redesigned contract renewal process.
- Worked through pre-project activities including early pilots and prototypes, SAP project charter, SAP project sizing and resource requirements.
- Led a team of 18 functional analysts (7 in Eagan, 11 remote) managing 11 work streams including ordering, pricing, fulfillment, billing, A/R, Revenue Recognition, intercompany, contract maintenance, and contract renewal.
- Managed design and blueprint processes, SAP Configuration (Realization), ABAP development integration, and work stream integration
0-5 years of experience
Provided support and functionality enhancements to improve AP, AM, PC, EX, ePro, PO and Security efficiencies
- Lead the maintenance and support for the Expense module
- Integrated P-Card/Credit Card capability using the Expense module
- Coordinated the development and testing efforts between technical and end user groups to provide solution to issues – full lifecycle management
- Developed, documented and implemented security in response to internal and external audit standard
- Maintained and supported security access request for role and permission list
0-5 years of experience
Researched, analyzed, wrote, edited, and proofread technical data for use in documents or sections of documents in support of the Department of Homeland Security, United States
- Translated technical information into language easily understood by lay audiences
- Regularly created user manuals, system administration operation manuals, systems requirement documents, interface control agreements and other software associated documentation in compliance with Section 508
- Balanced multiple concurrent tasks and regularly communicate status and issues to management
- Identified gaps in documentation and developed and executed plans to address them
- Ensured technical documentation was accurate, complete, met editorial and government specifications, and adhered to standards for quality
- Ensured documentation met QA requirements
- Established style guidelines and standards for text and illustrations
- Regularly interacted with cross-functional team members
0-5 years of experience
Skilled in analysis, implementation, troubleshooting, production supports, operations support, help desk, training, and maintenance.
- Measure performance against process requirements, aligning improvements to close performance shortfalls.
- Organize, lead, and facilitate cross-functional employees to successfully execute projects.
- Direct recruitment and retention of forty team members across 3 functions.
- Monitor team adherence to customer instructions, best practices, control procedures, and information security directives.
- Supervise and synchronize the production subdivisions to produce a quality product at the lowest possible cost.
0-5 years of experience
Established and maintain network performance by building net configurations and connections; troubleshooting network problems for test lab. Secured network system, establishing, enforcing policies by defining and monitoring access. Analyzed the functionality of a web-based program being developed using Agile programming by a 3rd party developer. Wrote Change Item (CI) requests and communicated back to the 3rd party developers the priority at which these changes needed to be implemented. Diagnosed the relational database being used for the program, to ensure the migration of data being migrated to the database was correct.
- Earned solid reputation for analytical skills and understanding the technological issues.
- Assumed additional responsibilities as Functional Analyst for the program.
- Set up a network of 15 computers in a test lab using SQL Server to provide a special testing environment, to check the program for errors bugs and interoperability. System administrator of network and provided security updates to network to protect network from security vulnerabilities.
0-5 years of experience
Provided analysis and operational support as the Voice Communications Project Coordinator supporting telecommunication initiatives for the U.S. Customs and Border Protection (CBP).
- Created and submitted Procurement Request (PR) to acquire equipment or services.
- Evaluated and prioritized requests for assistance from client organization.
- Coordinated lifecycle activates for multiple long and short term projects (funding, initiation, resources, timelines, and completion).
- Planned, developed, recommended, coordinated, and implemented financial management policies and strategies, as well as design of management techniques to achieve the business objectives.
- Maintained Voice Communications Team (VCT) Access database.
- Tracked and reconciled billing data for Video, Government Bankcard (PCD), and Purchase Order Services.
- Interfaced with various telecom wireless vendors on behalf of CBP to acquisition products and services acquire test devices for engineering and security review, and to facilitate agency wide program initiatives.
0-5 years of experience
Actively involved in full-scale redesign of Concierge.com utilizing both Agile and Scrum Methodologies.
- Converted/translated designs into business requirements, wireframes, use case scenarios and ultimately functional specifications. Identified and resolved conflicting requirements.
- Communicated closely with other functional teams in the organization including the Design, Editorial, Technology, Production, Marketing, Sales and QA teams, to weave the Stakeholder feedback into context and business requirements.
- Developed functional specifications documents, which consisted of a listing of all of the features and/or aspects of the project. These documents presented the Stakeholder vision in both business and technical languages.
- Collected, organized, and combined a variety of business requirements and including mapping requirements to the design feature points.
- Utilized Microsoft Visio to accurately depict a wide variety of complex ideas, relationship mappings, states, and definitions of process work flows.
- Gathered business requirements and converted them into functional specification documents, which were used in the development and testing life cycles (or sprints) of the projects.
- Performed the Site master role, which entailed ensuring optimum URL structure, working very closely with Marketing, Sales, Ad Revenue and Design teams to ensure consensus on sponsored ads throughout the site and maximize SEO efficiency.
- Build and maintained site-wide sitemaps.
- Performed User-ability testing with outside vendor; studied user behavior, trends.
0-5 years of experience
Supported users with technical or functional issues with Standard Army Maintenance System Enhanced (SAMS-E).
- Diagnosed hardware & software failures, documented and drafted white papers for work a rounds to address known software failures or errors.
- Experience using ORA-DBA and SYS Admin database tools to update and resolve oracle database users created issues.
- Experience installing and configuring Server 2008.
0-5 years of experience
Effectively handled salaried and hourly employee healthcare benefits for Ford Motor Company, including Medical, Dental, and Vision and HSA accounts.
- Managed QLE events and notified COBRA so employees would receive a COBRA package on schedule and within all required timeframes.
- Personally handled Dependent Eligibility for healthcare, as well as managing the annual open enrollment for both employees and dependents.
- Processed letters of healthcare verification, address changes and various types of retirements.
- Performed in-depth reviews and investigated issues that phone representatives would receive from Ford employees.
0-5 years of experience
Implemented agile/scrum methodology and stood as PM during summer intern group project.
- Led strategy and data mining as PM for summer intern project.
- Constructed demo scripts for client product demo sprint releases.
- Evaluated business requirements and distilled high-level information into functional requirements.
- Aided in drafting and monitoring KPIs and analytics for large web development projects.
- Gathered requirements documents for large scale web development projects (epics briefs).
- Reviewed test case designs for QA team on large scale software and web dev. projects.
- Performed test case designs and identified bugs/defects on user stories for large scale
0-5 years of experience
- Analyzed the capabilities of organizational and intermediate aviation maintenance Computerized Maintenance Management System to ensure that is satisfies the functional requirements of the NAMP manual and other government directives pertaining to management or aeronautical equipment/material maintenance.
- Conducted operational test of maintenance applications, productions software and associated databases to ensure that prescribed functional capabilities are provided.
- Ensured that the documentation reflects the actual operational and functional capability of the maintenance applications software; assists in designing the interfaces necessary for integration of the maintenance application software into other applications systems.
- Implemented 9 Navy Squadrons with the NALCOMIS Computerized Maintenance Management System, installing all aircraft ad aeronautical equipment assets in database.
- Provided in-depth training with squadron personnel in the proper operation and procedures for the day to day operations of the NALCOMIS Computerized Maintenance Management Systeme.
0-5 years of experience
Interfaced with clients in biological modeling and support including PK, PD, and physiology-based PKPD for both individuals and populations: NLME, Generalized Least Squares, and Simulation
- Responsible for verification and validation of Mathematical Modeling software functionality including documentation
- Worked independently on automation scripting and developing test models for solver robustness
- Coded model in MATLAB, ran optimization and filtering routines, applied control theory for a tracking problem, and did mathematical analysis of model
- Taught and helped undergrad project members with MATLAB, mathematical modeling, and numerical techniques for nonlinear systems and filtering
6-10 years of experience
- Meet weekly deadlines to effectively facilitate weekly Allocations meeting to allocate refugee cases
- Communicate effectively with partner agencies to ensure timely processing of refugees to meet Department of State, PRM program goals
- Recommend programmatic, system and policy changes to address ever changing refugee processing environment
- Created and updated as appropriate, processing, policy and best practice guides for functional implementation
- Identified and implemented quality control procedures to more effectively process refugee cases
- Trained in house and partner organization staff on refugee processing and WRAPS database
0-5 years of experience
Consultant to a federal agency providing acquisition and project management subject matter expertise in support of a multimillion dollar software development project.
- Developed the acquisition scheduling methodology which included identifying tasks, estimated durations, and scheduling constraints and assumptions for each of the varying procurement methods which is now the sole source for developing acquisition schedules.
- Responsible for scheduling and tracking more than 100 procurements using Microsoft Project.
- Accountable for managing project schedules for major software development projects.
- Supported acquisitions, implementation and management of acquisition processes to include contract management systems and other acquisitions systems.
6-10 years of experience
Manages Configuration Management Database and Incident Reporting Tool in SharePoint for three customer service help desks supporting Department of Defense (DoD) personnel
- Administrates AltiGen Automated Call Distribution system, including designing call routing, Interactive Voice Recordings and coordinating system updates and upgrades
- Provides guidance via phone and ticket system on the Defense Travel System (DTS) and DoD travel regulations
- Coordinates with IT personnel in troubleshooting and resolving hardware, network and software issues for over 40 help desk analysts
- Assists Project Manager with facilities management in support of the division director
- Prepared, coordinated and presented twice-monthly conference calls using Microsoft PowerPoint and Defense Connect Online (DCO) to DoD personnel
- Prepared and presented training using Microsoft PowerPoint and DCO on DTS and travel regulations to over 40 help desk analysts
0-5 years of experience
Studied and understood current FAA Oracle financials system procedures
- Served as a technical liaison between the Accounting the and IT departments
- Supported the implementation of updated system change requests and the newly designed Oracle Financial application for the FAA end users through troubleshooting
- Performed integration testing, new system set up, and proactively problem solved discrepancies according to written test scripts
0-5 years of experience
Conducted business process reviews and Independent Verification and Validations (IV & V) of business functions in Military Retired and Annuity Pay in accordance with the Federal Managers Financial Integrity Act (FMFIA) and the OMB Circular A-123.
- Co-ordinated with DFAS to implement both system and manual process improvement recommendations that were made as part of the business process reviews.
- Provided subject matter expertise on the performance, interfaces and functionalities of the Defense Retired and Annuity and Pay System (DRAS).
- Assisted DRAS system personnel in troubleshooting System software issues.
- Performed validation of system software changes prior to implementations by reviewing software Customer Acceptance Testing (CAT) test packages.
- Provided quality assurance and audit-readiness services to DFAS Retired and Annuitant Pay Systems.
0-5 years of experience
Facilitate managing scope, schedule, issues/risks, trade-offs, communications and expectations for cloud based CRM process analysis tool.
- Manage project plan and schedule commitments, ensure plan is integrated and aligned to business strategy.
- Work with business beta test business partners to define and prioritize requirements and scope
- Created test plan, documented test cases to validate compatibility on various browsers and platforms for CRM process flow software.
- Load and test Process Flow Tools for Sugar 6.5 CRM and Salesforce in sandbox environment.
- Define business and functional specification for SaaS process flow tools
0-5 years of experience
- Project manager and lead developer for Computer Based Training course using UPK (User Productivity Kit)
- Designed curriculum for in-class and online training
- Implemented and sustained the Armed Forces Health Longitudinal Technology Application- Theater (AHLTA-T) the Electronic Health Record for the Air force
- Provided hands on classroom and web instruction of the EHR to Physicians, Nurses, Medical Technicians, and Ancillary departments
- Organized training schedules
- Assisted in creating test plans
0-5 years of experience
Responsibilities: Quality Assurance Analyst activities and tasks which included:
- Performed project audits
- Attended and participated in peer reviews
- Reviewed and edited project deliverables (e.g., documentation, email correspondence)
- Tracked project schedule
0-5 years of experience
Served as a functional analyst in the Theater Medical Information Program Office
- Trained deploying personnel on use of EMR
- Performed troubleshooting and provided field assistance to users having trouble with EMR
- Performed functional and operational testing on EMR after new releases
0-5 years of experience
Web design analyst on application development team assisting Federal Student Aid division of Department of Education
- User experience lead for the web design team, member of [company name] Federal Services User Experience Community of Practice
- Design lead for Entrance and Exit Loan Counseling on StudentLoans.gov
- Design analyst for Financial Awareness Counseling on StudentLoans.gov
- Designed and analyzed usability testing for Entrance, Financial Awareness, and Exit Counseling
- Managed accesibility testing analysis on last five releases for StudentLoans.gov
- Created wireframes and prototypes for several StudentLoans.gov releases including Entrance and Exit Counseling project
- Project lead for Community Service, planned events with Ronald Mcdonald House, Leukemia & Lymphoma Society, American Heart Association, Food and Friends, Toys for Tots, JDRF, and JA
- Member of project Engagement Advisory Panel
0-5 years of experience
Tested various modules based on the requirements for the new enhancements
- Tested mobile applications under different browsers.
- Extensively involved in different types of testing
- Wrote Test Design documents like Test plan and Test Strategy
- Wrote Test Cases for Positive, negative and exception scenarios based on the business requirements
- Executed test cases in the Quality Center 10.0 and shared Test results with the business analysts, QA Team and Developers
- Attended status meetings and updated team with the test execution status
- Used bug tracking tools and logged defects found in the system
- Actively communicated with the team if any issues or showstoppers
0-5 years of experience
- Functional Analyst for electronic commerce application used worldwide for acquisition of corporate computing assets.
- Collected business requirements and wrote extensive functional specifications and system-to-system data interface documents for onshore and offshore programmers.
- Documented functionality including financial, asset configuration, delivery location and shipment tracking requirements; plus specifications for integration of supplier shipping data into application.
- Collaborated with external suppliers to test system-to-system electronic commerce transactions using EDI links and XML-based order management tool.
- Performed comprehensive functional testing. Recorded defects and conducted thorough regression testing.
- Converted functional specification documents to Compuware Optimal Trace modeling and requirements management tool; and using Optimal Trace, created detailed functional test scripts.
0-5 years of experience
- Produced Functional and User Acceptance test cases/scripts based on the OIG’s Use Cases and business process flows
- Acted as on-site liaison between Functional Analyst team and virtual development team and enhanced team members knowledge of the business requirements, test standards and mitigation of risk to schedule, quality and budget
- Led SQA peer reviews of test documentation for virtual team to identify and correct pre-release defects to deliverables and prepare for testing cycles
- Planned and executed User Acceptance Test for performance and quality, removing all major defects from delivered software
6-10 years of experience
mPortal developed mobile platform for integrated delivery of mobile application and content. The springboard platform enables mobile operators and MVNO’s to allows provide and bill data services and content over the air while capturing subscription and billing data. mPortal also develops mobile applications for smart devices and helps the client design interface for mobile application
- Analyze and document business and functional requirments
- Designed and develop Service Selection Gateway module for Springboard platform, which is a configurable software client solution and a mobile content delivery manager
- Reviewed requirements and author High level and Low level design document for Mobile Application Development Environment user interface
- SME for Springboard platform for the client trained the operation team for to use and manage the springboard platform components
- Working closely with the clients, executive members and the vendor to concur on project related issues.
- Designed and develop mobile Field Force application for J2ME devices
- Designed screen navigation for various mobile application
- Automated the regression test suite for the Springboard user interface
- Performed load testing for the springboard platform components
- Coached and led the offshore QA team to test products on all supported Windows, J2EE, J2ME, and BREW platforms
0-5 years of experience
- Developed and updated waterfall project plans for IT projects including project objectives and deliverables, cross functional teams or systems, milestones, dependencies, funding, and staffing.
- Participated in a Transition Management Office project and developed the Communications Plan, Resource Plan, and On-Boarding/Roll-On documentation.
- Prepared executive status reports and dashboards by collecting, reconciling, and analyzing information and trends of the project.
- Developed business requirements and design documentation for a federal information technology project.
- Participated and lead a team in a Scrum project as the Product Owner managing the training on management tool, product backlog, sprint planning, and communication.
6-10 years of experience
Resolution of questions and problems for configuration managers nationwide and the naval fleet.
- Received F/A-18 Digital Data Files from Boeing.
- Received F/A-18 Technical Directives messages from Naval Command Center, F/A-18 Element and Configurations Managers.
- Provided quality assurance, scans, edits and make corrections to Technical Directives.
- Post Technical Directives and messages to Naval Website.
- Retrieved funding to print and distribute Technical Directives to Naval Fleet.
- Tracks and records all cost incurred with each printing and distribution of Technical Directives.
- Records F/A-18 data to specific software applications for record keeping.
0-5 years of experience
Participated in a Functional Analyst role in client Health Platform and Variable Annuity Planning projects.
- Produced Use Cases documenting proposed processes between the client application and a third party vendor application.
- Produced User Stories for client’s .com and Agent Application Ancillary Products project.
- Reviewed and provided input on project design deliverables.
- Provided support in managing project status in client’s tracking system.
- Produced miscellaneous project documents as required.
- Provided input for Cost Benefit Analysis for the Variable Annuity Planning project.
- Participated in product Usability testing reviews.
- Participated as a team member in the project Agile SCRUM process.
0-5 years of experience
Provides process improvement, metrics and analysis for Commander Naval Surface Atlantic (CNSL) Fast Frigate (FFG-7) ships across all business lines including programs, projects, processes and policies regarding human resources, operations, supply, engineering, maintenance, modernization, training and C4I (Command, Control, Communications, Computers, and Intelligence).
- Optimizes processes and procedures that influence the Surface Warfare Enterprise (SWE) by executing in-depth metrics analysis, applying sound accounting principles, best business practices, budget formulation and finance measures resulting in documented cost savings and cost avoidance measures.
- Utilizes the organization’s Sharepoint web portal to organize events, coordinate meetings and utilize metrics to track success.
- Develops new or modifies administrative programs and procedures for delivering effective service to customers.
- Creates and delivers briefings, project papers, reports and correspondence to foster an understanding and acceptance of findings and recommendations.
- Effectively and diplomatically interacts with internal and external customers.
- Communicates complex programmatic and technical information to a variety of audiences.
0-5 years of experience
Lead for the production process of all reports created for claims-based measures within the
Centers for Medicare & Medicaid Services (CMS) Hospital Inpatient Quality Reporting
Program, the results of which are subsequently reported on Hospital Compare.
- Facilitate the quality assurance process, including creating test plans, identifying defects and resolving issues.
- Support project communication by documenting project processes, reporting results and identifying areas for improvement.
- Write and update project documentation including system procedures, presentations and training materials.
- Design, analyze, interpret and develop data analytic documentation, requirements and specifications.
- Responsible for 508-compliance of all project deliverables.
0-5 years of experience
Change management specialists focusing on command, control, communications and computer capabilities transformation for government and commercial enterprises.
- Conducts business meetings with clients to ascertain requirements and explore solutions
- Analyzes clients’ business needs and procedures, creates abstract data and process models to meet and exceed requirements
- Develops and executes test cases prior to software release, conducts regression testing on previous versions
- Ensures smooth transition for end user by modifying help files and release notes prior to software delivery
- Provides timeline and order of magnitude estimates for project related tasks
0-5 years of experience
As the Lead Functional Analyst for Oracle Order Management, I was responsible for gathering business requirements, design and configuration of Oracle Order Management and Oracle Subledger Accounting
- Design interfaces between new Case Management system to Oracle Order Management
- Design interfaces between new Velos system to Oracle Order Management
- Conduct CRP1 and CRP2 to the business leaders and users
- Writing of BR100 for Oracle Order Management and Oracle Receivables
- Writing various MD050 design documents
- Writing various documents for training references for the business
0-5 years of experience
- Owning the health & welfare benefit appeals process whereby research, system analysis, and decision-making was conducted and surrounded all areas of health & welfare and summary plan designs.
- Managing COBRA services for 300 employees which included collaborating with vendors and meeting service level agreements at a 95% or above for all 12 months I was responsible.
- Assists in the creation & development of test plans and implementation of new processes.
- Conducts learning and development to call centers for company applications and processes.
- Manages and leads in the tracking, research, and resolution for urgent client escalations.
- Leads in project plans for my specified area of benefit expertise, meeting objectives and goals.
0-5 years of experience
Interact with development and operation teams to ensure the quality of software releases.
- Analyze current and future software functionality and recommend design changes.
- Document all requirements and trace each requirement to a specific software release.
- Write test scripts and test software functionality to ensure that all requirements are met.
- Use SharePoint to identify and prioritize software bugs and inconsistencies.
- Write software user manuals consisting of screen shots and step-by-step procedures.
- Create PowerPoint presentations for executive overviews and user training.
0-5 years of experience
Review monthly payroll process to ensure accurate payment is made to members and/or estates.
- Identify potential payment issues and correct prior to escalations.
- Identify pay spikes and determine if correct.
- Resolve payment, direct deposit, state and federal tax and IRA rollovers issues.
- Handle incoming inquiries from participants by conducting in depth research.
- Calculate benefits payable to surviving spouses and ensure prompt payment is made.
- Responsible for ensuring offshore team follows standard operating procedures and provide training and updated documentation as needed.
0-5 years of experience
Research the cause of lapse in coverage and the errors in the employees and dependents medical coverage.
- Obtain structure in order to perform updates with medical, dental, EScripts, and Vision insurance carriers.
- Maintain numerous spreadsheets used to monitor the particular Health coverage and to ensure coverage remains intact with the carriers.
- Handle documents sent to Participant to aid and assist in transiting from Active to retiree.
- Processed the documents for participant to coincide with their retirement date so payments can be made on time.
- Analyze all documents returned from Participant, to have processed with the current PBGC and interest rates for verified pension payments to be sent to employee’s election of choice.
0-5 years of experience
The client a leading distributor of office equipment with a large Service network which includes repeat supplies and maintenance. The project involved updates to Service modules EBS (11i) & Wireless as a part of overall process improvement & customer retention initiatives.
- Involved in the As-Is process analysis, To-Be process definition, Gap Analysis, Solution Design, Deployment, Testing and Production Support.
- Built leads submission processes into technician wireless devices allowing technicians to submit leads from the field against calls and territories.
- Requirements elicitation for the development team to carry out the customization.
- Testing the end product before production Implementation.
- Supports Third party interfaces to Oracle through BEPL/SOA services.
6-10 years of experience
- Post daily remittance files for thirteen of the local systems through MEDITECH and EMDEON DSS.
- Implement and update databases for multiple payers through MEDITECH and DSS.
- Work with vendors and help trouble shoot issues as they arise.
- Report, develop, implement and test issues from local system/vendor/payer.
- Merge, generate, transmit, and balance hospital claims on a needed basis through WDIRECT.
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Functional Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
