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IT Help Desk Technician Resume Samples
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0-5 years of experience
Installed, maintained, diagnosed and resolved end user inquiries and service requests related to the operation and use of desktop, laptop, printers, operating systems and related IT systems.
- Installed, repaired, and performed preventive maintenance on PC’s, printers, and related IT equipment.
- Performed installations, upgrades, and backups of software applications and operating systems.
- Troubleshot software, hardware, and network failures related to PC and printer operation.
- Created, maintained and deleted user accounts on a variety of Servers, following established security policies and procedures.
- Created and maintained documentation of troubleshooting / problem resolution procedures.
0-5 years of experience
Troubleshot, resolved, and documented 1.1K monthly hardware, software, and peripheral technical support tickets for over 500 end users across 100 retail stores and offices as part of a six-member help desk team.
- Provided support and end user training on Windows servers, workstations, printers, registers, and POS equipment.
- Maintained and supported POS terminal and management software, electronic journal, Exchange, and credit/debit and transaction software at all stores with the Dameware remote administration software.
- Configured, repaired, backed up, and created Acronis images for corporate and storefront desktop workstations.
- Scheduled and coordinated telephone and data line testing and repair with three service providers.
- Documented process problems and solutions for future use in a shared internal technical support forum.
- Installed, configured, and updated remote connections, VPN Clients, office software, Adobe, Java, Malwarebytes, and Kaspersky anti-virus.
- Removed viruses, malware, and rootkits from workstations as needed using Malwarebytes and Kaspersky.
0-5 years of experience
Provided first level technical support via phone and email to end-users regarding hardware, software, and network related problems and questions in 360 PeopleSoft platform.
- Performed add/modify/delete of new faculty and staff in 360 PeopleSoft systems.
- Analyzed and troubleshoot all levels of desktop, application, and network issues and notified appropriate team member.
- Identifies, researched, and resolved technical problems including documenting and monitoring problems in cases to ensure satisfactory and timely resolution.
- Responded to telephone calls from customer support lines, generating troubled tickets, and collaborating with campus-based and central IT staff to coordinate second and third level technical support.
0-5 years of experience
Provided user, system and network support for a Wireless Networking Distribution Company with three locations throughout the United States totaling 50+ users. Supported over 20+ physical servers, 15+ virtual servers, 50+ desktops, Shoretel VoIP phones, and a terminal server environment. Was in charge of onboarding new employees, including setting up new Active Directory accounts and Exchange email addresses; creating user accounts within Shoretel and Everest sales software; configuring switch ports to assign vlans based on user’s job function.
- successfully migrated all warehouse shipping stations from Windows XP to Windows 7 while also updating UPS Worldship shipping software to greater increase warehouse production.
- was able to virtualize many servers to cut energy and hardware costs. Also created a sandbox of virtual machines for developemental testing inside of a DMZ zone.
- Helped implement a helpdesk ticketing system to better track open items and create a knowledge base to solve reoccurring issues with more efficiency.
- Installed and configured Milestone NVR solution to monitor and record cameras at all offices on virtual servers.
0-5 years of experience
Responded to help desk tickets call-center requests and provided hands-on customer support and customer support via remote tools Remote Desktop Connection to 1000 users
- Maintained Windows XP and Vista operating systems. Performed updates and troubleshot applications’ errors
- Prepared board rooms for internet connectivity, ensured operational projector, audio, etc.
- Performed installation, troubleshooting, and repair, of PCs including internal parts and performed network administrative duties and fault isolation
- Performed LAN Ethernet troubleshooting in response to customer complaints; implemented new network connects
- Oversees systems and network hardware/software/firmware upgrades
- Provided training and technical support for users with varying levels of IT knowledge
6-10 years of experience
Installed and maintained hardware and software utilized domestically and internationally
- Provided troubleshooting assistance on site and to deployed personnel via telephone
- Managed Blackberry department deploying and maintaining approximately 150 telephones
- Wired buildings for computer network and telephone service, including the physical installation of secure routers and firewalls
- Installed/maintained an IP office phone system in multiple sites
- Created and maintained a Microsoft Access inventory database for hardware and software
- Assisted with audio installation, gate security software, and network installation
0-5 years of experience
Answered Help Desk phones based on prescribed scrip in support of 35000 internal and external associates.
- Used appropriate systems to perform on line data gathering, analysis and interpretation from business partners regarding network, hardware, operating systems, application software and other problems on all platforms.
- Diagnosed and resolved software and hardware configuration problems during the initial call utilizing the appropriate technical support.
- Appropriately identified the severity of an incident and logged all customer information into the Problem Management tracking system utilizing the correct categorization, prioritization, and group assignment.
- Escalated problems to the Technical Specialist Level II’s or above within the support structure.
- Maintained and followed up of all unresolved incident tickets while paying particular attention to all SLA requirements.
- Responsible for repairs and upgrades to software and hardware configurations utilizing software delivery and remote control tools.
0-5 years of experience
Processed Active Directory changes involving profile display corrections, account lockouts, password resets, enabling/disabling accounts, adding member groups, and adding / removing them from a Microsoft 2000 Exchange Server
- Handled email setups, troubleshot and supported Active Directory profile issues, involving administrator rights for corrupted profiles, setting of permissions and the creation of user profiles
- Learned the IT processes and systems used by the Department of Defense working within a complex IT infrastructure
- Performed remote computer management and troubleshooting
- Maintained Extensive knowledge of Microsoft Windows and Microsoft Office troubleshooting
- Used Netmeeting, Tivoli, and other remote troubleshooting processes
0-5 years of experience
Answering inbound calls and responding to emails from all users from all branches on the company network concerning all PC issues and creating trouble tickets in Numara Track it.
- First point of contact for all user computer issues for Miami corporate branch
- Managed the help desk; resolved all primary issues and assigned tickets to all other technicians and any complex network issues to network administrators.
- Supported hand-held computers for all sales personnel for all branches including initial set up of devices, minor repairs, reconfiguration, deployment, and troubleshooting issues for users in the field.
- Password resets and unlocks via Active Directory.
0-5 years of experience
Assisted users with hardware and software. Identified, researched, and resolved technical problems. All work logged in JIRA work tracking system. Performed work in multiple buildings including offices, conference rooms, manufacturing clean rooms and out of state office. Hardware included desktops, laptops, cell phones, VOIP desk phones and projectors.
- Setup new users’ computers with software and settings. Imaged new computers then added required software.
- Active Directory: Created, edited and disabled user profiles.
- Installed and implemented Cisco Telepresence conferencing system utilizing multiple monitors, cameras and VOIP. Installed additional system at Chicago office.
- In charge of deployment and management of over 300 cell phones in US, UK, and Asia. Main point of contact with Verizon and AT&T.
0-5 years of experience
- Remotely administered, repaired, & Installed bank software as well as imaged office software.
- Courteously assisted bank employees with resolving proprietary software issues such as teller and database systems.
- Security Software installations and Maintenance, Assisted project engineers with server conversions and transfers.
- Resolved Issues related to VPN, Win2000, XP, Sever 2003, Mac OS X, Citrix, Exchange, and Outlook.
0-5 years of experience
Provided complete hardware, software and networking support to a 75-employee company
- Created and maintained Active Directory accounts, distribution lists, and network permissions
- Performed file and database uploads for web developers
- Maintained Voice Pro telephone system and Intertel voice messaging system
- Was responsible for daily system backups, utilizing Veritas software
0-5 years of experience
Managed help desk calls and e-mail request through a ticketing system
- Researched and ordered all desktops, laptops, peripherals, and hardware
- Repaired or re-imaged Windows systems, re-installed department and user specific software
- Coordinated vendors for replacement parts under warranty
- Created troubleshooting documents
- Retrieved data from drives and restore to working system
- Created and maintained employee information in Active Directory and Exchange
0-5 years of experience
Install and configure computer hardware, software, systems, network, printers, scanners and more.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; make repairs and corrections where required.
- Support users using remote console software.
- Responsible for all documented configuration and test aspects verifying and testing as required utilizing customer and internal documentation (Intranet) for Final Quality Assurance.
- Installed, configured and upgraded operating systems and software, using standard business and administrative packages.
0-5 years of experience
- Provided remote and on -site base level IT support to students, faculty, and staff.
- Maintained and updated tickets in the Work Order System.
- Assisted users with the Bradford Persistent Agent Internet Security System.
- Set up and break down mobile teaching units around campus.
- Trained new employees and explained protocols clearly and efficiently.
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IT Help Desk Technician
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
