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0-5 years of experience
Supported LAN / WAN connections and approximately 300 users for Air Force Reserve Command NOC.
- Modified firewall, switch, router, and hub configurations, ensuring optimum network performance.
- Worked with AFRC inspection group to address non-compliance issues resulting in 3rd highest place rating for Willow Grove AFRC NOC.
- Established network users, user environments, directories and security in compliance with AFRC SOPs, configuring Access Control Lists to grant / restrict network access to authorized users and processes.
- Configured wireless client devices, confirming standardized configuration and operation that prevented ad-hoc wireless network usage in compliance with AFRC best practices.
0-5 years of experience
Supported LAN / WAN connections and approximately 300 users for Air Force Reserve Command NOC.
- Modified firewall, switch, router, and hub configurations, ensuring optimum network performance.
- Worked with AFRC inspection group to address non-compliance issues resulting in 3rd highest place rating for Willow Grove AFRC NOC.
- Established network users, user environments, directories and security in compliance with AFRC SOPs, configuring Access Control Lists to grant / restrict network access to authorized users and processes.
- Configured wireless client devices, confirming standardized configuration and operation that prevented ad-hoc wireless network usage in compliance with AFRC best practices.
0-5 years of experience
Performed over 1400 network scans on thousands of devices for numerous clients with the purpose of identifying vulnerabilities. Facilitated efforts to mitigate risks, obtain compliance, and promote network security. Coordinated network vulnerability scans with entire infrastructure team, obtained proper approvals, verified connectivity, completed scans successfully, addressed questions, provided reports, analysis, and solutions.
- Communicated with project managers, client support contacts, firewall engineers, system administrators, account security officers, implementation teams, and compliance management to achieve required goals. Followed change management procedures.
- Provided assistance with remediation process. Resolved issues which needed to be escalated to scan software vendor, eEye Digital Security.
- Reviewed and approved tickets for the national Turn Over to Production process, putting new devices in production. Provided summary report to management.
- Increased profit by encouraging new clients to approve billable scan services. Submitted annual billing of approximately $1.5 million for Vulnerability Assessment Management group.
- Trained new global scan resources to perform entire scan process. Prepared off shore resources to handle billing responsibilities.
- Collaborated with Data Management and Project Management groups in efforts to automate scan process and increase efficiency.
0-5 years of experience
Responsible for the installation and maintenance of all client and server builds, PC image creation and testing, anti-virus, and PC auditing. DBA for 25 MS and Sybase SQL servers. Delegated service calls. Provided third level support for tech support staff and market data application support for trading floor.
- Managed 1st level technical support staff of 8.
- Designed, implemented, and maintained a data recovery solution for 25 MS and Sybase SQL servers.
- Designed, implemented, and maintained a disaster recovery solution for our payment system utilizing scheduled transaction log shipping.
- Implemented and maintained a network anti-virus solution.
- Implemented and maintained a network hardware and software audit solution.
0-5 years of experience
Strengthened relationships with front office by providing superior client service and regularly seeking feedback
- Maintained, updated & opened accounts, monitored progress of new customer accounts
- Supported the sales & trader desk which consisted of 20 members
- Effectively managed queries from other departments including Settlements and Confirmations.
- Ensured flawless, accurate, and timely controls around the capture of the trading desk’s risk
- Worked on various projects to enhance our teams workflow & performed UAT testing on system improvements
0-5 years of experience
- Coordinated with Toyota Ports, Regions and Distribution Centers to process orders for Custom Forms supporting operations.
- Created a forecasting process to analyze Custom Forms usage tends to ensure appropriate supply allocation.
- Developed Problem Management reporting process through Logi Analytics and MS-EXCEL.
- Implemented Incident Management reconciliation and created Logi Analytics reports to support Incident Reporting process.
- Improved and maintained MS-EXCEL spreadsheets supporting infrastructure and expenditure forecast.
0-5 years of experience
Supported LAN / WAN connections and approximately 300 users for Air Force Reserve Command NOC.
- Modified firewall, switch, router, and hub configurations, ensuring optimum network performance.
- Worked with AFRC inspection group to address non-compliance issues resulting in 3rd highest place rating for Willow Grove AFRC NOC.
- Established network users, user environments, directories and security in compliance with AFRC SOPs, configuring Access Control Lists to grant / restrict network access to authorized users and processes.
- Configured wireless client devices, confirming standardized configuration and operation that prevented ad-hoc wireless network usage in compliance with AFRC best practices.
0-5 years of experience
Provided training and guidance to new and existing team members. Supported global account provisioning process and both internal and external domain access and security permissions for multiple applications and databases.
- Implemented change management processes while providing primary support for the RSA token to 2-factor certificate authentication migration project, ensuring project to be completed on time.
- Promoted environmental initiatives by coordinating efforts to recycle hundreds of returned RSA FOBs and cards with UK team member.
- Supervised global security operations team in absence of manager.
- Received Quintiles IT Spot Bonus award for displaying a level of excellence and professionalism in going above and beyond normal job responsibilities.
0-5 years of experience
Technical lead and primary contact for implementation of all new web based technologies. Responsible for developing plans to enhance the performance of the Web Services team. Handled direct training of all team members and acted as liaison between the team and management.
- Designed and implemented the infrastructure for the Internet Loan Origination application, responsible for 85% of all loan origination into World Savings. Infrastructure consisted of 4 IIS servers, 2 BizTalk and 1 SQL Cluster.
- Manage SQL environment for Loan Origination System
- Developed strategy to migrate existing web servers / Intranet from NT to Windows 2000 technologies enabling developers to utilize .NET programming further enhancing the capabilities of the origination process online. Additionally increased security introduced into web farms
- Developed procedural documentation, leading to standardization of troubleshooting and implementation practices.
- Implement SDLC Standards to assist in the implementation of new environments / applications.
0-5 years of experience
Provided computer help desk support via onsite service, remote and telephone communications in a 150+ user environment.
- Performed diagnostics and troubleshooting of system issues, document help desk tickets and resolutions.
- Created, deployed and maintained desktop/laptop imaging using LANDesk.
- Performed, maintained and verified backups and restores for local site. Systems used were Symantec Backup Exec and SonicWALL CDP. The amount of data backed up exceeded 1 TB weekly.
- Team member of Windows 7 upgrade project. SCCM was used as the method of deployment.
- Provided mobile device support for smart phone and tablet devices. Support included application, wireless and email configurations for Blackberry, iPhone and iPad devices.
0-5 years of experience
Supported all workstations at the Chicago Board of Trade, and the Chicago Mercantile Exchange.
- Installed, built and supported computers, laptops, printers, Microsoft Windows XP Operating System, Microsoft Office Suite, Active Directory, and VPN on laptops.
- Lead PC and Printer moves monthly. Coordinated moves so the department was able to fully function during each move.
- Provided personal support via phone and remote access for issues such as network connectivity.
- Managed accounts on the Windows 2003 domain.
- Imaged PC’s using Symantec Ghost software.
- Managed inventory with Dell, HP, and CDW to ensure products were delivered in a timely manner and available for immediate use upon need.
- Documented all work performed using BridgeTrak software. This was used for accurate time reporting and remedy ticket processing.
0-5 years of experience
- Administered Solaris 8/9, VMware GSX (VMware Server), Windows 2000/2003 servers, Veritas Enterprise NetBackup systems, EMC Clariion, and NetApp filers.
- Consolidated Solaris environment without removing functionality by 35%, and reduced maintenance costs by $50k.
- Implemented Vintela Authentication Services on all Unix systems, allowing Unix users to use single login authentication and security via active directory.
- Implemented a Deere Unit backup/DR solution for 5 John Deere divisions using NetApp SnapMirror technology and NDMP backups.
- Planned and managed a computer room move to a new location, including power and network redundancy configurations.
- Project manager for Remote Sensing project, which involved configuring and deploying remote “appliances” to airports for photographic mapping of agricultural plots.
0-5 years of experience
Established and maintained network user accounts, environment, directories, and security policies for the domain.
- Achieved a 2yr. up-time average of 99.87% on all servers without redundant solutions.
- Responsible for deployment of corporate intranet.
- Upgraded and administered Exchange 5.5 email server and services.
- Performed ERP database administration, which included the monitoring, cleanup and modification of server and Progress database components.
- Developed and implemented disaster recovery procedures.
- Responded to the needs and questions of network users concerning their access to resources on the network and the operation of various software packages.
- In conjunction with end users, evaluated, analyzed, developed functional specifications, and installed hardware and software systems/upgrades that provided business problem solutions as well as addressed the changing needs of the business.
- Trained end users on software and equipment usage.
- Maintained Repartee voicemail system on OS2 platform.
0-5 years of experience
Lead a team of Infrastructure Analysts in supporting the infrastructure and development environment for over 100 Java and Lotus Notes developers and architects.
- Provided system administration of Windows and Solaris based workstations.
- First point of contact for support of all development software and tools including Rational, Cognos, VisualAge, NAB and Lotus Notes.
- Created purchasing forecasts, and generated appropriation requests.
- Developed, implemented and supported the application development and server environment for the GMBuyPower.com project, allowing people to configure their new GM vehicle online for the first time.
0-5 years of experience
Conserved, administered, and facilitated technical support/administration for approximately 800 on site\ 35 remote customer locations.
- Analyzed and resolved messaging client problems and questions.
- Delivered various network technology messaging projects.
- Participated in development of messaging integration projects.
- Completed installation of World Secure/Mail email firewall system servers.
0-5 years of experience
- Coordinated the approval process and planned infrastructure for a variety of land development and water/wastewater engineering projects for local, federal, municipal, and state agencies.
- Attended and participated in weekly progress meetings for all current design and construction projects to update Project Managers and administrative personnel of progress made that week.
- Analyzed customer requests to determine if existing site conditions and infrastructure were sufficient to serve customer without jeopardizing system integrity.
- Served on committee to develop new design guidelines for reuse/water/wastewater infrastructure and trained over 200 city employees on guidelines, processes, and standards.
- Tasked with monitoring budget, construction and design management for city Capital Improvement Projects (CIP) totaling $3 Million.
- Collaborated with other departments to update existing Integrated Master Plan.
0-5 years of experience
Global information systems support and design company
- Performed project management. Provided centralized managed support of Microsoft systems to [company name] Clients. Converted 200 web servers from NT 4 to Windows 2000 and maintained web security to these systems through firewalls and NT security. Provided Web site and Application support and Windows 2000 Active Directory Systems Administration.
- Exchange 2000 setup and configuration
- Set up Citrix servers and distributed applications
- Developed a processes to custom configure a server for a customer or new business using the NT 4.0 unattended install, Ghost Software and NT 2000’s Unattended Install.
0-5 years of experience
Corporate/Enterprise: Global Data Center/Enterprise Business Applications
- Responsible for the availability and accuracy of Global IT Standard Operating Procedures with a concentration in network documentation and schematics
- Created and maintained SOP’s web based pages by coding in ASP and HTML
- Supported the infrastructure for 10+ Enterprise applications including server maintenance, application upgrades, and IIS support
- Managed TCI (India) team in order to provide 24X7 user application support
0-5 years of experience
Newly created position, reporting directly to Director of Infrastructure Services
- Managed work assignments and coordinated key card authorization for facilities access
- Communicated software releases and updates to management
- Assisted with all infrastructure invoices
- Apprised program managers of critical projects and end user issues
0-5 years of experience
Provided problem resolution to customers on computer desktop applications. Resolved 100-200 trouble tickets per month.
- Mentored with Field Support desktop team to improve computer skills.
- Trained and assisted several newly hired employees on helpdesk functions.
- Served as ISO (International Organization for Standardization) representative for department.
6-10 years of experience
Managed day-to-day operations of the Global service desk and vendor relations.
- Planned and lead operational meetings with Internal and external in order to improve efficiencies with in the operations.
- Worked with clients on strategic planning initiatives, marketing program development, results Analysis and campaign execution. Post tips of the day. Provide lunch and learn topics.
- Analyzed client issues, proposing solutions, and escalating to the appropriate group for resolution.
- Designed and executed small to large projects with no supervision.21 CRF Part 11 regulations project.
- Supported clients and advised in developing reports for to measure performance.
0-5 years of experience
Optimized IBM Tivoli monitoring procedures to ensure simple to follow process for support teams.
- Performed process optimization initiatives with Tivoli user community.
- Initiated data gathering meetings with Tivoli end users, Application developers, Server and Database Administrators to strengthen the monitoring capabilities.
- Collaborated with developers and Change Control teams to improve, centralize and automate monitoring processes.
- Initiated and managed global monitoring forum to share best practices to possible follow the sun implementation.
- Developed a new website to enhance client experience and provide easy access to monitoring’ services, products, processes and procedures.
0-5 years of experience
Supported, installed and made modifications to Computer Associates (CA Unicenter) software.
- Helped developed a design of new CA Unicenter Infrastructure.
- Provided support to eyes on glass console for Sabre, American Airlines, Continental Airlines
- Supported hands on system Failovers for software upgrades to Monitoring Infrastructure
- Access to both high security data centers for software installations.
- Provided scheduled on-call support.
6-10 years of experience
Antivirus Security analyst of [company name] and General Motors (GM) global security management account. Point of contact for various accounts to enforce antivirus server, computer, and environment security.
- Consulted on antivirus security projects and/or integrated releases to ensure security processes during antivirus life cycle from new-build, refreshing to decommissioning
- Traveled abroad and nationally to consult on security management and to train staff on antivirus processes and methodologies
- Managed team ticketing system (Vantive/ServiceCenter/Remedy) to ensure incidents and change requirements are fulfilled following security guidelines within proper timeframes
- Maintained group security and controlled knowledge base website, develop proven Work Group Instruction (WGI) as standard operational instructions and procedures for the team to retain job quality
- Provided 24/7 on call Level 3 technical support for antivirus and responded to escalated emergency situations to support customers’ production
- Trained and coach appropriate people and new team members including in application of methodologies and processes
- Conducted vulnerability scanning
0-5 years of experience
Microsoft Mail 3.X Hub Migration to Win NT 3.51
- Planned and implemented the successful migration of the MS Mail 3.5 hub environment from Novell 3.12 to a Microsoft NT 3.51 Server.
- Corroborated with Premise Engineering group to provide LAN/WAN Ethernet connectivity
- Microsoft Mail 3.X Hub Administration
- Performed MS Mail hub maintenance on Novell 3.1 servers
- Administered directory synchronization for MS Mail and CC: Mail by creating weekly global address list update.
- Assisted remote MS-Mail administrators with troubleshooting issues pertinent to local MS-Mail administration.
0-5 years of experience
Worked remotely providing leveraged support to 10+ clients within the US and off-shore.
- Administered privileged level security access for Windows servers, file shares, DFS, FTP as well as Exchange support, and remote access for VPN.
- Monitored, maintained and reported on SLA metrics for vendor/client relationships
- Developed best practice procedures for multiple clients to transitioning off-shore initiatives.
0-5 years of experience
Performed RSA ClearTrust security administration tasks in a Windows environment including user/group management, and configuration of IIS, Apache HTTP Server, web applications/resources.
- Provided technical support to internal clients regarding web access to RSA ClearTrust protected web resources including problem resolution and request fulfillment.
- Managed RSA ClearTrust and SecurID projects facilitating LDAP single-sign-on authentication for web applications by analyzing security requirements, and implementing security solutions.
- Implemented software patches/upgrades to RSA ClearTrust and IIS and Apache web agents.
- Maintained internal team web sites using MS Visual Studio, MS SQL Server, HTML, and ASP.NET.
0-5 years of experience
Responsible for working with the [company name] application engineers\programmers to successfully package application releases for GM Regional Sales and Service Managers.
- Created and modified Lotus Notes Value Add Database to reflect multiple application views.
- Packaged and installed Value Add Software for General Motors Regional Sales\Service Managers keeping them current with engineering application standards.
- Performed integration testing to ensure successful installation of multiple software packages being released into the environment simultaneously.
- Managed communication of new package releases to Help Desk Support Teams and provided installation and training documentation as appropriate.
0-5 years of experience
Responsible for imaging, deploying, maintaining, and troubleshooting desktop computer hardware, software, and peripheral equipment.
- First line of support for iOS, Android and Blackberry mobile devices.
- Provided approximately 125 end users with support for MS Office 2010 and Windows 7/8/XP.
- Worked with DTMB application programmers to test and troubleshoot custom applications developed in house for the Gaming Control Board.
- Managed and prioritized trouble tickets using Remedy incident management software.
- Reset passwords and/or locked user Windows domain accounts with Active Directory when required.
- Worked closely with vendors to coordinate maintenance, upgrades, and trouble shooting of Audio/Video recording equipment, Security System, Fingerprinting system, badge printers, and scanning system.
- Designed, performed, and provided results of investigative studies as requested by DTMB/MGCB.
0-5 years of experience
Built a cloud based network environment using Win 2k8 Terminal, SQL, and Exchange Servers
- Configured site to site vpn tunnel to satellite offices for a more efficient and secure work
- Implemented and migrated custom databases that dealt with security of financial data and over 16,000 personnel files.
- Migrated email systems from 3rd party company to Microsoft 365 under a nonprofit discount.
- Upgraded laptop/desktops and trained all staff on new OS (win7), while staying under budget.
- Implemented helpdesk ticketing system using freeware (Spiceworks) to manage support tickets and inventory.
0-5 years of experience
- Managed the IT team and assisted in hands-on support of the daily operations at ISI site.
- Provided Infrastructure and Data support for the North American data center.
- Performed on site IT audits at multiple manufacturing sites across North America.
- Participated in server and desktop OS and data migration in North America and Canada.
- Managed network infrastructure of Cisco and 3com networks supporting over 500 users and 200 servers.
Infrastructure Analyst Duties and Responsibilities
To accomplish their core duty of diagnosing and solving problems in complex computer systems, Infrastructure Analysts are responsible for many tasks. We analyzed several job listings to identify these core Infrastructure Analyst duties and responsibilities.
Diagnose System Problems The Infrastructure Analyst monitors the performance of network systems in order to identify any issues. They routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices.
Design Solutions When a network issue has been identified, the Infrastructure Analyst works with the IT team to determine the appropriate solution. The solution should solve the problem at hand as well as mitigate future issues. The Infrastructure Analyst will work closely with the Information Security team to ensure the plan is in accordance with security procedures.
Implement Solutions Once a plan has been formulated, Infrastructure Analysts either provide the plan to the IT team or work with them to implement the necessary upgrades, patches or troubleshooting to solve the problem. They document the changes and follow all change management procedures.
Communicate Issues and Changes Infrastructure Analysts are responsible for proactively communicating upcoming infrastructure changes to management, and working with the workforce to smooth transitions and decrease any negative impact on business.
Identify Opportunities for Improvement The Infrastructure Analyst uses his up-to-date knowledge of IT infrastructure to identify opportunities to use emerging technology to increase efficiency and flexibility. They may formulate improvement plans and pitch them to leadership.
Infrastructure Analyst Skills
An analytical thinker with a passion for challenges and problem-solving, a successful Infrastructure Analyst is good at working at all levels of an organization and can respond well to crisis. In addition to these general skills and personality traits, employers are seeking Infrastructure Analyst candidates with the following skills. Core skills: Based on job listings we looked at, employers want Infrastructure Analysts with these core skills. If you want to work as an Infrastructure Analyst focus on the following.
- Experience in infrastructure architecture, data centers, servers, and networks
- Experience with Windows and Unix Operating systems
- Knowledge and skill sets to install, configure, maintain and support networks
- Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications
- Flexible and reliable worker, with the ability to prioritize multiple tasks
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Infrastructure Analyst toolbox and broaden your career options.
- Experience with iOS, Android and Windows mobile devices
- Experience with troubleshooting and support to RSA authentication or similar applications
- CCNA or CCN certification
Infrastructure Analyst Resources
We searched the Web to find the best industry resources to help you continue exploring a career as an Infrastructure Analyst. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web
IBM Systems Blog – Provides current insights into the latest breakthroughs in IT Infrastructure.
Blog For Infrastructure and Operations Professionals – Guidance and news for professional in the field of IT Infrastructure.
Infrastructure Technology Pros – Read up on news, tips and insights from experience Infrastructure professionals. On LinkedIn
Network & Security & System (Engineers & Administrators) ITIL (INFRASTRUCTURE) #1 – Network with over 63,000 other IT Infrastructure professionals
IT Infrastructure Industry Professionals – A networking platform for all IT Infrastructure professionals and any associated with the industry.
Information Technology Professionals – Find jobs for Infrastructure Analysts in all IT fields. Infrastructure Analyst Books
IT Architecture For Dummies – A basic introduction to the practices, plans and skills behind system architecture.
It Infrastructure Architecture – Infrastructure Building Blocks and Concepts Second Edition – This book provides more in-depth coverage of the foundational concepts of IT infrastructure.
Lord of the Infrastructure – This book describes what it takes to manage IT infrastructure and the people and plans that go along with it.
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Infrastructure Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
