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IT Infrastructure Engineer Resume Samples
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0-5 years of experience
Directed client-based projects, managing external contractors and in-house team of support staff/developers and administering project budgets.
- Led project to provide trainers and develop training environments for client’s employees worldwide, facilitating rollout of Windows 2000 and Lotus Notes to more than 40,000 employees across Europe, U.S., and Southeast Asia.
- Spearheaded creation and translation of training materials.
- Negotiated service-level agreements (SLAs) with external service providers for administration and maintenance of telecommunications across four sites, enabling business systems and employees to operate at full productivity.
- Achieved cost savings of more than 40% through negotiations for new data and voice communications contracts.
0-5 years of experience
Recruited as senior level IT and executive for Fortune 200 health insurance company. Refined Operational and Engineering practices that resulted in reduction of major incidents by 50 percent. Lead effort that resulted in zero SOX and SAS70findings, first ever such results. Directed 300+ service management and engineering staff in support of 15,000 associates across 140 locations.
- Executive change agent; developed transformation plans for Service Management and Network and Telecommunications organizations.
- Project executive for three year $30M data center migration (Board level commitment).
- Lead IT executive for multi-year $27M data and voice convergence SIP project across corporate enterprise, under budget and ahead of schedule.
- Negotiated three year $32M voice and network contract with Verizon, realized annual savings of $1.8M. Negotiated infrastructure vendors one time and reoccurring credits of more than $3M.
- Attained an 85% reduction in service-impacting incidents from 2009 – 2012 through the implementation of improved technology, processes and policies.
- Established enhanced metric management program that increased SLA by 15-20%.
- IT Executive responsible for application batch processing (4 million batch jobs executed per month) assuring and business partners receive data, files, reports, receipts, emails, bills, claims, etc. each morning.
- Initiated, defined and lead patching program across 6000+ Wintel and Linux servers and 15,000 workstations, addressed long standing audit items.
0-5 years of experience
Managed all I.T. infrastructure including Active Directory and Exchange email for main headquarters, 12 remote branches, 18 servers and 140 users.
- Provide Help Desk support for all users.
- Managed company network which consisted of Cisco 3500, 1800 series routers, 2900 series switches and ASA 5500 series firewall.
- Evaluate and recommend new and emerging technologies for [company name].
- Designed and implemented new Dell MD series SAN and PowerEdge servers to increase network data storage.
- Performed forensic analysis of telecommunication costs which resulted in a savings of over $75,000.00 in 2009.
- Implemented VMWare ESXi 4 infrastructure to consolidate some physical servers for cost savings and ease of management.
0-5 years of experience
Conducted in-depth IT Infrastructure site surveys and delivered detailed site survey reports on behalf of the US Army Reserve Command Headquarters at Reserve Centers throughout the country. Responsible for coordination of on-site meetings, completion of comprehensive site surveys, and post-survey documentation.
- Prepared thorough checklists, reports, and Visio drawings, documenting circuit and network equipment, capabilities, and faults after each site survey.
- Consistently delivered survey documentation packages ahead of schedule and provided timely information on site specific requirements, facilitating streamlined modernization planning.
- Customized existing checklist and report templates, which led to more accurate and efficient surveys and documentation.
0-5 years of experience
Technical lead for Forefront Client Security migration team supervising 8 global implementation team members
- Designed, configured and implemented FCS replacing various antivirus solutions for 25,000 devices in 3 global regions.
- Designed and implemented last and current global WSUS infrastructure.
- Maintained server and desktop OS security to eliminate vulnerabilities.
0-5 years of experience
Administered top 10 applications within Verizon with regulatory metric impacting requirements. Weblogic Administrator and production support associate.
- Administered and configured MQ series on development, test and production for Solaris, IBM and Linux platform environments.
- Installed and configured Oracle Weblogic 9.2 and 10.3 servers.
- Monitored systems, networks, and sent assessment reports to senior management.
- Established, maintained and configured secure communication using SSL certificate generation and exchange; revised and modified as necessary to ensure secure network environment.
- Participated in configuration for IT infrastructure network and supervised its implementation.
- Designed and implemented infrastructure of multi-tenant, multi-tier applications.
- Maintained tools and processes to support development, QA, and operations provisioning.
- Supported infrastructure from an engineering and architecture perspective.
6-10 years of experience
Responsible for design, Scope of Work, budget estimates, vendor engagement, and project close outs.
- Build out of Data Center, LAN infrastructure refresh, and IT support for recent mergers and acquisitions are among the few large projects recently completed.
- Key job duties encompass managing project budgets, ensure project timelines, and communication to end users (customers) to safeguard requirements.
- Reduced IT LAN cost by 35% through standardization and enhanced efficiency by 20%.
- Aligned customer requirements to overall corporate goals and initiatives.
- Received distinguished recognitions for Axygen Acquisition LAN integration, Data Center Colocation build, and LAN infrastructure refresh.
- Proficient in Microsoft Office Products, AutoCAD, and Adobe Acrobat XI Pro
10+ years of experience
Installed and upgraded CICS from CICS/ESA 2.1.2 to CICS/TS 1.1 and CICS/TS 4.2 in test and live environments.
- Project-led a conversion to CICSPlex SM from the implementation of a CMAS/MAS/WUI environment to the migration of established products and applications.
- Employed CICS Business Application Services (BAS) to simplify resource definition.
- Supported CICS interface to IMS/DBCTL, DB2, and WebSphere MQ.
- Utilized SMP/E, JCL, RACF, ASG TMON, Unix System Services, FTP, IPCS, Abendaid/FX, and Macro4 (DumpMaster/TraceMaster).
- Delivered qualitative and knowledgeable support to CAFC, ASG TMON, Code1Plus, BMS/TS, CA BUNDL, UPS Tracking Software, and KeyMaster.
- JCP Internal Training Courses: JCL, VSAM File Structures, Introduction to Assembler, Management Workshop, Project Management, Introduction to Unix
- IBM Training Courses: SMP/E Fundamentals, SMP/E for z/OS Workshop, CICS Fundamentals, CICS Basic Tailoring, CICS Performance and Tuning, CICS CICSPlex System Administration, IMS Fundamentals, DB2 Fundamentals, IBM WebSphere MQ System Administration for z/OS
0-5 years of experience
Conducted site surveys to assist with document design, configurations, and network infrastructure upgrades, including routers and switches, access points, hosted servers, firewalls, VPNs, and other related appliances
- Used IT field manuals such as but not limited to, Army Reserve IT Manual, I3A standards, TIA/EIA standards, NECA/BICSI standards to conduct site surveys
- Created report package using various Microsoft Office products, especially Visio and Word for drawings and assisted with trouble resolution, including generating and interpreting the results of packet captures for both network and customer specific issues
- Analyzed, drafted, and proposed network design changes to circuit design, switch configurations, and general data network engineering reviews
10+ years of experience
Member of the Platform services team that performed day to day management and support for servers in the Monterey Park, CA, Fargo, ND, and Omaha, NE Data Centers
- Monitored Domino/Lotus Notes environment during migration to Exchange/Outlook
- Supported Exchange 2003 and 2007 servers
- Monitored and upgraded Ironmail, McAfee Email Gateway and Microsoft IMF SPAM Filters
- Maintained group mailboxes, distribution lists and public folders creation
- Third level support for Outlook, Archive Vault, MS Communicator and Lync
- Assisted HR with investigations pertaining to emails
- Migrated mailboxes during mergers with Community First National Bank and Commercial Federal Corporation
0-5 years of experience
Provided technical solutions for many infrastructure projects in an oil and gas environment.
- Projects include Polycom Video conferencing solution, Cisco VOIP, stabilization of the SAN- local backup job process, network load balancers, Microsoft Exchange health and maintenance reports and processes, Spice-works Help Desk, Symantec Anti-SPAM/virus solutions, Active Directory domain migration and architecture redesign, and PowerShell scripts to automate backup processes.
- Also tasked to reevaluate organizational plan for data management, high availability and asset management infrastructure for the organization.
- This major project involved resolving all outstanding data backup issues and establishing a consistent process, setting a suitable threshold for the organization’s data management services and redesigning current infrastructure for the purpose of implementing a better cost-effective solution that met best practices. This also included a plan for future growth and infrastructure spending.
- Led a 3-month project to migrate servers to a virtual environment. Project involved configuring, testing and deploying virtual servers in a Microsoft System Center solution as the core of the infrastructure.
- Implemented a Cisco Unified Communication System using Jabber and Call Manager.
- Managed all Data Center Infrastructure Support for multi-platform environment. Also implemented Solarwinds solution for high availability network performance monitoring of latency and availability issues. Also provided support for many oil and gas applications: – Landmark’s TOW, Merrick’s eVIN Aries, TERAS, EDM Suite, Peloton’s WellView, Procount, HP NAS storage, Exchange 2010, Windows (2003, 2008, 2012), Citrix XenApp and XenServer, Veeam, VMware (ESX and VSphere) and Active Directory.
0-5 years of experience
Manage and fully maintain Production DR Data Center located in Philadelphia, PA consisting of 100 + Windows 2000/Windows 2003 Servers, EMC Symmetrix and Clariion Storage, associated networking within the environment; Maintain all Cisco Core / Access layer switches, edge routers and netscreen firewalls.
- Remotely support our production Data Center located in Alpharetta, GA consisting of over 400 Windows 2000/Windows 2003 Servers, Cisco core / Access layer switches and EMC Symmetrix storage platform.
- Implement several OC-3, DS-3 and T1 circuits for SRDF-A replication of our storage platform as well as backup telephony for our voice dictation systems.
- Support Corporate internal network with VOIP implementation on all Routers, Switch VLAN configuration and Cisco PIX Firewall Changes as well as migrated all switches to a pure Cisco Switch Platform.
- Support all Active Directory objects (Users, Groups, and Systems) in both production and DR domains.
- Manage and maintain our SNMP monitoring system (Mercury Sitescope) for internal systems, external clients and workflow.
- Support several Citrix and RDC implementations for Medquist special needs clients.
- Support workflow of our complex production system.
0-5 years of experience
Engineer and Manage IT infrastructure for new business upstart.
- Purchase and coordinate installation of all network communication
- Manage Internet presence of local and hosted offerings
- Manage Firewall and VPN connections between locations.
- Install and administer Linux application servers for centralized appointment and billing
- Implement MS Active directory Window 2008 and Exchange 2010 for email.
0-5 years of experience
Perform comprehensive site surveys throughout the United States (domestic and internationally) to find discrepancies and annotated for future projects and migration
- Perform designs to migrate old IT equipment to new suitable services
- Work to complete strict project timelines
- Complete infrastructure coordination related to design and setup activities at different stages of projects
- Troubleshoot and remediate 4th level issues impacting the operation of the corporate voice and data infrastructure
- Serve as primary point of contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation and troubleshooting
- Assist with planning and implementing systems and network integrations
- Document the design, operation and troubleshooting of technology platforms and procedures
0-5 years of experience
Multi-location nationwide migrations – Irvine, San Bernardino, Denver, St. Louis, Cherry Hill and Raleigh
- Exchange server operations and collaboration with large scale corporate messaging teams
- Domain consolidations
- Trained incremental staff to support migrations at various geographic locations across the United States
- Brief SMS-related assignments
- Remote site recovery – technical and personnel
6-10 years of experience
Inventory of IT equipment and network accessories
- Supported local teams for technical or other support as necessary
- Configured router(CISCO)
- Managed and improved processes for Infrastructure Support
- Created and managed relevant documentation
- Installed and created Virtual Private Network
- Wired network
- Installed Cameras
- Installed Virtual Machines
0-5 years of experience
- Planned the upgrade of VMware migration from version 4.x to the latest version of 5.x including all upgrades necessary on the hosts at site without taking down a single VM out of 31 servers.
- Researched and implemented host hardware upgrades to improve performance of the VMware hosts and virtual servers within
- Upgraded all VMs to the latest version of virtual server while at the same time converted multiple machines that were incorrectly configured with poor performing network card versions, thick drive partitions to thin, and the latest VMware virtual SCSI controllers installed to replace the poor performing controllers that were initially configured in the past.
0-5 years of experience
Sole engineer responsible for backup/recovery of over 2,000 clients within the enterprise at 3 different physical locations as well as various branch offices within the US.
- Successfully built out Denver backup environment to include 4 RHL servers, 1 Windows 2012 and all disk storage to be used for infrastructure backups, DR site capabilities and replication
- Automated numerous daily manual taskings via Splunk to report on backup failures/successes, client/policy information for auditing purposes as well as disk storage/replication usage
- When I first took over the site we had over 200 failures on a daily basis due to unresolved Netbackup issues and I have been able to resolve these problems and get the backup failures down to less than 5 on a daily basis ensuring we have reliable data to be restored if needed
- Single handedly redesigned/created the process workflow for interacting with Platform Services group engineers allowing us to resolve issues much more quickly
0-5 years of experience
Project Manager
- Responsible for organizing, planning and scheduling various IT projects
- Managed projects through change control process and implementation.
- Sarbanes Oxley Windows System administrator
- Primary system administrator for Microsoft Windows OS Servers
- Responsible for security, patching and maintenance of SOX standards on Servers
- VMware System Administrator for ESX 3.5
- Worked with various department projects to deploy Virtual Machines to meet project schedules.
- Responsible for building and maintaining hardware and ESX OS for VMware farms that house Windows and Linux virtual servers.
6-10 years of experience
Responsible for the day to day management of all non-end user infrastructure including: network hardware and services; physical and virtual server environments; data center management – remote and onsite; PBX, voicemail and phone management systems; change management; average of 14 tickets serviced per day; Principal participant and end user manager of all DR systems testing and recertification.
- VMware Administration – Responsible for building maintaining and repairing of all ESXi host clusters, vSphere servers, guest OS builds, VDR backups, VMware tools updates, and creating and maintaining guest templates.
- Active Directory – Responsible for creating and maintaining AD objects: Users and computers; DHCP and DNS tables.
- Responsible for creating, testing, managing and implementation of Enterprise wide Group Policy Objects.
- Backup Administrator – Responsible for all Netbackup Policies for enterprise wide backups. Including creating new policies and backup pools; Changing of physical tapes during weekly rotations; shipping to secure offsite facilities such as: IronMountain.
- Data center Administration – Responsible for installing and racking and stacking of physical devices including; network devices and appliances; physical server installation; out-of-band management; cable management; PDU management
0-5 years of experience
Responsible for ITIL Change Management Process – Manage the process for planning, developing, coordinating, and implementing controlled changes on IS infrastructure. Ensures change control processes provide the high availability and high integrity of IS infrastructure.
- IT tool support and administration (Remedy, ViaTIL)
- Implement single CMDB Configuration Management Database
- LDRPS (Living Disaster Recovery System)
6-10 years of experience
- Supervise and provide training to an IT group of up to 15 members.
- Maintain and troubleshoot a variety of applications and their associated servers and peripheral equipment.
- Operate and maintain systems using the following applications on a daily basis: Remedy AR User and AR Administrator, Tibco Business works (EAI), Java J2EE Applications, MS Office products, Visio, UNIX, LINUX
- Very adept at administering, developing, and troubleshooting Remedy ARSystem applications and workflow for Remedy versions 4.0.3 up to and including version 7.5.0. Attended multiple training classes for Remedy Administration, Performance, and tuning. Certified as a Remedy Skilled Professional. Implemented and Configured BMC Remedy ITSM platform using CMDB 2.1 including the following Remedy applications: Asset Management, Change Management, Incident Management, Problem Management, and SLA Management. Adept at installing and configuring BMC Remedy 5.x, 6.x, and 7.x on Solaris and Windows Operating Systems using Oracle and MSSQL databases. Adept at installing and configuring Remedy Mid-tier, flashboards, Distributed Server (DSO) and email engine.
- Completed Microsoft SQL2000 administration training and currently administer multiple SQL2000 and 2005 databases.
0-5 years of experience
Software and patch deployment via SMS
- Software Re-Packaging and Scripting solutions using Wise Package Studio
- Engineering of Laptop/Desktop Hardware Standards
- Creation and Maintenance of Laptop/Desktop Standard Images
- Active Directory GPO Management
- Project Management
- SQL Server Administration
- Third level Problem escalation point for HW/SW/Networking/Data Issues
- Hardware/Software Vendor Relations Contact
0-5 years of experience
- Manage and maintain mapping server and software including QGIS, ESRI, and SiteIntel software.
- Create custom maps and geodatabases to fulfill business needs
- Gather and present data for business analysis such as sales, demographic, and profitability data.
- Manage and maintain over 100 servers including virtualized systems, ranging from Windows 2008 R2 to Windows 2000 as well as Linux.
- Provide tier 2 and executive desktop support, including support for Macintosh computers.
- Manage projects for implementations, upgrades, and maintenance.
- Administer ActiveDirectory accounts, DHCP. DNS, and Exchange 2010.
- Work with Avaya VOIP phone system, Cisco VPN, Pix/Fortinet/ASA firewalls, Cisco routers and switches, and ISS IPS/IDS systems.
- Assisted in achieving PCIDSS compliance for corporate and franchise stores.
- Responsibilities include building servers, configuring network devices (routers, switches, firewalls), as well as day to day maintenance of systems previously listed.
0-5 years of experience
- Install, configure and maintain VMWare ESX/I host servers.
- Install, configure and maintain Windows/Linux physical and virtual servers.
- Install, configure and maintain HP Lefhand SAN servers.
- Support internal and external clients IT systems (Network, Domain, Desktops, Applications,Servers)
- Configure and maintain backups for internal and external clients using ArcServe, BackupExec and VEEAM
- Apply OS and application updates per change documents.
- Communicate with developers and vendor support to troubleshoot application and hardware issues.
- Maintain multi-billion record MS SQL database.
- Create and update department documentation based on changes to environment.
0-5 years of experience
- Monitored IT logs made through help desk software and took care of issues when possible, otherwise escalated the issue
- Built and modified laptops to company specifications for employees
- Handled equipment problems and replaced/troubleshot the issue, if needed
- Took and kept inventory on all office-wide IT equipment
- Kept logs of equipment borrowed, laptops and cell phones lent to employees
- Monitored company Citrix servers for overloads
- Dealt with configuration and setup of Tapi Link auto dialer phone system
- Dressed desks with equipment for general employee use
- Dressed desks when employees needed specific equipment and handled all department/seat changes
- Monitored and served as stand-by person for on-site servers
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[IT Infrastructure Engineer]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
