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IT Infrastructure Manager Resume Samples
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0-5 years of experience
Directed IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads.
- Managed a $1 million IT operations budget for all hardware, software, and IT staffing requirements.
- Supported the entire IT enterprise, including corporate headquarters, training and service centers, factories, and global remote sales offices.
- Researched, evaluated, and assisted in implementation of an integrated IP telephony system, and achieved $50,000 in reduced project costs through effective vendor negotiations.
- Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $70,000 by the virtualization of 22 servers.
- Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics
0-5 years of experience
Manage day-to-day computer and technical operations and staff functions for 4 branch locations and the wealth management division. Directly responsible for all core banking system applications and for the leadership and direction of a managed services staff of 8 supporting non-core systems. Accountable for the administration and management of a $450K annual budget, establishing and maintaining technical infrastructure, networks, systems, and processes. Work directly with C-level management to create value, drive ROI, increase profitability, and reduce costs.
- Architected the expansion of virtual server environment, increasing application performance across the enterprise by 35% within the loan application processing application environment.
- Achieved a 12% efficiency gain within the Active Directory user group and security administration.
- Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an “excellent” IT rating from the Federal Bank IT examiner for IT systems, processes, and compliance.
- Created and implemented strategic implementation plan and upgrade paths for the migration of legacy core systems. Successfully completed the first of 4 migrations within project scope and budget.
0-5 years of experience
Manage a 15-member team and 40 consultants to complete outsourced projects from numerous companies successfully
- Championed implementation of Disaster Recovery procedures to reduce downtime that generated over $100K in annual savings.
- Slashed HR cost by developing web site to manage intake of over 30,000 job applications.
- Praised for implementing project management and project delivery methodologies that increased productivity, profitability, and customer service
- Recognized for achieving a 99% up time for the corporate-wide IT infrastructure
- Generated significant savings in travel time and travel expenses for employees in other states or countries by implementing Internet based departmental portals to quickly share information and collaborate on projects.
- Virtually eliminated long-distance telephone charges by implementing an Internet-based VoIP solution.
- Initiated mentoring program to benefit the employees and the company that increased the company employee retention program to 95%
- Achieved status as a Microsoft Certified Partner creating additional sales and marketing opportunities by offering solutions based on the Microsoft platform.
0-5 years of experience
Oversee day to day infrastructure activities while maintaining budget and expenses. Managed datacenter in the cloud and built cloud based VPN tunnels to ensure secure connectivity between remote sites. Continually improve IT Infrastructure standards, policies, processes and procedures.
- Successfully migrated datacenter from Houston corporate office to cloud in Denver. The project included migration of Windows AD, MS SQL 2005/2008 and MS Exchange 2010 servers.
- Successfully implemented and managed MPLS loop circuits between locations. Migrated T-1 circuits to cloud based VPN tunnels ( Meraki / Cisco Networks )
- Designed and implemented ERP system. Migrated end users from Microsoft Dynamics to SAP B1.
- Successfully Installed SCCM 2012 suite of software. Implemented SCCM for servers and workstations management. Installed SCSM 2012 for managing IT Helpdesk ticketing solution.
0-5 years of experience
Manage US Wintel Engineers and ServiceDesk staff. Oversee the MS Windows server, desktop, printer, and Network infrastructure. Manage US IT capital and expense budget. Obtained ITIL Foundation certification and implemented ITIL practices to improve IT Service Delivery.
- Decreased intra-company access issues by managing an Active Directory Domain migration project after Banner was acquired by [company name].
- Reduced the number of email platforms by managing a project to migrate from Domino to Exchange365 cloud solution after acquisition.
- Enhanced productivity of IT Support by merging and extending infrastructure and support duties across US and Canadian sites.
- Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location.
- Improved manufacturing system security by leading implementation of segmented network and DMZ to isolate gel production system.
- Decreased complexity of VPN solution by migrating from AT&T VPN to Cisco VPN which utilizes with Active Directory credentials.
0-5 years of experience
Responsible for corporate network with 2 offices and 11 onsite servers and 150 desktops on Microsoft Windows 2003 platform with Active Directory, in-house Exchange server, BES server, Brightmail server and Citrix farm.
- Proactively and effectively managed day-to-day IT support requests and resolution workflow for technical operations issues. Reduced helpdesk service requests by 50 %.
- Coordinated and supervised ongoing technical operations and IT support initiatives for firm applications implementation projects.
- Executed migration, upgrade and deployment of 50 Blackberry devices and coordinated initial end-user training.
- Troubleshooted network systems and recommended improvements to infrastructure.
0-5 years of experience
Designed, directed and deployed a global award-winning voice and data infrastructure utilizing advanced technologies as part of overall strategy that upgraded company to 21st century infrastructure.
- Promoted ITIL-based policies and procedures that addressed incident, problem and change management.
- Implemented a cloud-based ASK system failover along with external SLAs for all cloud-based IT services.
- Spearheaded HIPAA-compliant IT security systems, a full-service desk environment following ITIL best practices and a change management system with CAB authorization procedures.
- Achieved record-breaking 98% uptime that exceeded internal SLA targets via new architecture design and implementation.
0-5 years of experience
Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.
- Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
- Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
- Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
- Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
- Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
- Tightened the work in-take process and proved valuable in completing the cross-charge process.
0-5 years of experience
Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.
- Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
- Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
- Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
- Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
- Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
- Tightened the work in-take process and proved valuable in completing the cross-charge process.
6-10 years of experience
Successfully designed, implemented, and supported company backend systems and development architecture
- Designed and executed project to replace legacy servers and incorporated them into a virtual platform
- Architected the company’s development infrastructure utilizing cloud computing resulting in future savings of $750,000 per year and achieving a more scalable solution to meet future business needs
- Managed IT operations and infrastructure budgets and assets. Responsible for contracts, vendor negotiations, and bid proposals
- Established security policies and procedures that encompassed redesign of the network infrastructure.
- Directed initiative to improve the stability of the platform by integrating server and website monitoring
- Increased production system’s uptime by relocating equipment to secure data center and upgrading to Cisco firewalls
- Implemented change control process to reduce errors and downtime
- Developed and designed IT Infrastructure and Support departments to align with business needs and future growth
0-5 years of experience
Maintained security for Visa being a Credit Card company and financial institute on a 24/7 basis
- Designed and implement data centers, test labs and production rooms, working with builders from ground up, laying cables and installing racks and work centers as the build out progressed with security in mid at all times
- Built, configured and racked Dell, Tandem and IBM Servers and Cisco network devices and provided ongoing support.
- Assisted the QC and QA teams in testing products for Visa’s secure file transfers which were written in-house
- Secured all areas by installing cameras and Biometrics for access control with monitoring and alerts in place
- Implemented and installed Exchange Server 2000 and supported the mail servers
0-5 years of experience
- Managed hardware personnel and ensured all hardware and telecommunications systems were operational.
- Designed and implemented Watchguard VPN’s between 3 locations that provided a 50% increase in system performance between locations while saving the company 40% in yearly T1 costs.
- Implemented IP based Video Conference System which provided instant real-time video conferencing between 2 corporate locations utilizing existing data lines.
6-10 years of experience
- Established IT infrastructure vision and budgets estimates; developed project proposals improving client network performance; drove business cost savings.
- Collaborated with Sales and Marketing teams, SME on infrastructure project proposals.
- Managed all infrastructure projects for three clients.
- Liaised with Client Executives, Directors, and Stakeholders for IT Projects and infrastructure operations.
- Implemented Change, Incident, Problem, Availability, Capacity, Security, and Configuration management policies and best practices, achieving over 99.9% network/server uptime while reducing service desk staff by 50%.
- Constructed a solid technical team with strong troubleshooting, integration, and implementation skills reducing customer and EDS costs associated with third party consultants.
- Managed third party vendors.
0-5 years of experience
Provided analytical support for Director of Information Technology, including planning, reporting, project management, customer service and billing.
- Collected and analyzed data for various IT functions including help desk trouble ticket resolution, telephone line usage and long distance costs, PC repair costs.
- Developed and supervised the development of reports, standards, documentation, and procedures to ensure effective utilization of Information Management resources.
- Configured new Learning Center with multiple LAN access and set-up workgroups and networks for the PeopleSoft resystemization team.
- Managed, designed, configured, and implemented new IT infrastructure for new buildings sites.
0-5 years of experience
Managed several projects involving fresh setups and unit migrations while assisting in infrastructure integration efforts between various business units and with customers
- Assumed ownership of ongoing migrations of MS Exchange, SharePoint servers and other critical business applications in a private cloud
- Managed diverse teams of highly talented engineers to deliver operational support to 70+ offices around the globe in a 24×7 operation
- Spearheaded the global IT infrastructure projects during Crane’s rapid expansion and established operations in the US and abroad
- Implemented a methodological approach directly improving the SLAs across the board
IT Infrastructure Manager Duties and Responsibilities
In order to ensure that their company’s IT infrastructure is always functioning as effectively as possible and is never sluggish or outdated, IT Infrastructure Managers perform a variety of tasks. We analyzed several online job postings to identify the following IT Infrastructure Manager duties and responsibilities.
Oversee IT Department IT Infrastructure Managers play a large role in the management of their company’s IT department as a whole. Almost every task that IT department personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the IT Infrastructure Manager.
Record Data Part of an IT Infrastructure Manager’s job is making sure that all relevant data is properly collected and stored. This can include performance metrics, service levels, server status and both planned and unplanned system outages. Depending on their company’s protocol, the IT Infrastructure Manager will need to deliver the data they’ve collected to higher-level employees on a regular daily, weekly or monthly basis.
Implement Processes and Procedures It’s one thing to think of a way to improve a system, but it’s another thing entirely to actually make that idea a reality. That’s exactly what IT Infrastructure Managers have to do whenever a new process or procedure is approved by higher-level employees.
Develop Strategies The scope of an IT Infrastructure Manager’s work is not limited to the inner workings of the IT department. Instead, they must evaluate the IT department as a component of the company as a whole. Then, they will be expected to collaborate with colleagues and department heads in order to develop strategies which will help the IT department better align itself with the company’s overall financial and corporate strategy.
IT Infrastructure Manager Skills
IT Infrastructure Managers are tireless leaders, creative thinkers and technical whizzes. They are able to effortlessly switch between the role of Manager and the role of Engineer, and they’d rather work overtime than allow a detail to go overlooked. In addition to these general personality traits and skills, employers are looking for IT Infrastructure Managers with the following skills:
- Attention to Detail – When the security and functionality of an entire IT infrastructure is on the line, you can’t afford to ignore the little things. Thus, IT Infrastructure Managers need to have a highly focused attention to detail.
- Extensive Technical Knowledge – IT Infrastructure Managers need to be intimately familiar with technologies such as Microsoft, Cisco and VMware. They will also need to have experience with storage area networks, WAN acceleration, virtualization, firewalls, routers and more.
- Management Skills – Unlike many other IT professionals, it’s essential for IT Infrastructure Managers to have excellent people skills in order to effectively manage their company’s IT department.
- Certification – While some employers don’t explicitly require it, many give preference to IT Infrastructure Managers who are a Cisco Certified Internetwork Expert, Microsoft Certified Solutions Expert or Microsoft Certified Systems Engineer or have related certifications.
- Communication Skills – Stellar communication skills are necessary for an IT Infrastructure Manager to strategize, plan and collaborate with both higher- and lower-level colleagues.
IT Infrastructure Manager Educational Requirements
All employers require potential candidates to have a bachelor’s degree in computer science, computer engineering or a related field, while most prefer potential candidates to have a master’s degree in a technological field as well. The vast majority of employers we looked at required IT Infrastructure Managers to have at least ten years of experience as an IT Engineer in addition to at least five years of management experience.
IT Infrastructure Manager Salary
According to the Bureau of Labor Statistics, the median annual salary for Computer and Information Systems Managers, which includes IT Infrastructure Managers, is $131,600. Those in the lowest ten percent earn $80,160 per year or less, while those in the highest ten percent earn $166,160 per year or more. IT Infrastructure Managers in California, New York and Virginia enjoy the highest median wage in the United States, earning $153,800, $152,300 and $151,900 per year, respectively.
Additional IT Infrastructure Manager Resources
We put together this list of resources to help you continue exploring your career as an IT Infrastructure Manager.
Datapipe – This website publishes news articles at least once a week on new technologies, the cloud, cybersecurity and industry events.
Forrester IT Infrastructure Blog – This blog is full of the latest developments in IT infrastructure and operations.
IBM Systems Blog: In the Making – If you want to learn about truly groundbreaking technologies, you have to go straight to the source: IBM.
Association of Information Technology Professionals – AITP provides its members with regional chapters, career opportunities, regular newsletters and webinars, discounts, conventions and more.
IT Core Infrastructure – If you’re looking for a place to discuss infrastructure technologies, industry news and more with fellow IT professionals, check out this LinkedIn group.
IT Specialist Network – This LinkedIn group is the perfect place to connect with almost 250,000 other IT professionals.
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IT Infrastructure Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
