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0-5 years of experience
Initially referred by Mildred Elley IT Director and hired to design / instruct curriculum for Computer Basics education for up to 22 students per class. Due to Instructor success and technical skills recruited to be 1st Network Administrator.
- Improved staff productivity by implementing a problem tracking system to account for time spent on certain issues, which reduced overall problem resolution time
- Supported all desktop issues for Win 98, NT, 2000 and XP machines, and provided support for Novell Netware Client for windows & GroupWise e-mail
- Maintained local Novell server, oversaw upgrading systems from Win 95 to 98, and 98 to 2000 and XP and installed new releases / updates for applications located on the Internet. Also administered security privileges.
- Designed small LAN’s to be connected to the companies WAN, and this included testing the wiring and ports in order to set the proper configurations for each system.
- Assisted contractor with network infrastructure upgrade to avoid system down time, and accessed switches and routers.
0-5 years of experience
Developed an in-depth lesson plan for Microsoft Outlook that was implemented in the first 7 week evaluation
- Spearheaded an after-school tutoring program to cater to special needs students on a weekly basis
- Conducted lectures on operating systems, networking, MOS suite, and ticketing systems to a class of 40 students
- Mentored and advised a group of five students on general studies and life challenges as a part of staff advising sessions
- Facilitated meetings that included interactive lessons attended by a group of 50 people including staff and students
- Trained a group of students for a student led facilitation meeting that was recorded for the Year Up website promotion
6-10 years of experience
Promoted and nurtured the education of students by planning and tailoring courses of study according to curriculum guidelines, state, and accreditation requirements; monitored, assisted with, and corrected academic efforts; provided a safe environment conducive to learning. The class size varied between 4 to 40 students with 6 instructors on the IT teaching staff. Primarily teaching Networking, IT Security, Ethical Hacking, and Computer Maintenance to IT students as well as technical and soft skills required to be successful in the technical marketplace.
- Developed and presented lesson plans by using a variety of techniques, including lectures, projects, exhibits, field trips, audio-visual and library resources, computers, and the Internet.
- Employ a variety of teaching methods for adult learners to fully comprehend subject matter using Word, Excel and PowerPoint in a live classroom environment. Also uses teaching aids for easier comprehension such as role playing and simulations.
- Extremely detailed-oriented in the planning and facilitation of the course curriculum.
- Created assessments to monitor student’s progress through the course and met or exceeded program matrices.
0-5 years of experience
As Project Manager for the helpdesk and NOC manager at the National Defense University (NDU) client site, I ensured superior support for approximately 1600 staff, faculty and students in a Novell 4.x/ Microsoft NT environment, by providing timely assistance for software, hardware, network, and computer training related issues. As an IT instructor/ trainer, I wrote training materials and conducted IT classes for International Fellow (IF) students on how to use Microsoft PowerPoint, Microsoft Word, and Connecting to NDU Web Applications, Introduction to Laptops, Outlook Email, and Internet Searching.
- Wrote weekly activity reports (WARs) and monthly report deliverables.
- Assigned and monitored ticket prioritization and escalation for quick resolution.
- Researched migration issues for resolution, software and hardware integration.
- Performed network system admin functions, and managed the GroupWise email system.
- Performed software, hardware, network installations and upgrades.
- Completed mass (100 to 300) laptop loads and configurations annually for students.
0-5 years of experience
Provided technical instruction to students pursuing Associate’s degree in Computer Programming.
- Delivered 5 hours per day of instruction in theory and hands on programming labs
- Conducted classroom instruction, prepared daily lesson plans, administered tests, provided feedback on learning achievements and coached as needed for improvement
- Mentored and coached students to help boost confidence and competencies
- Taught students basic programming skills using environments such as Microsoft Visual Studio with Visual Basic, Visual C++, .Net Studies, SQL Server, SQL Query Language, Storyboarding and Logic and Design
10+ years of experience
Administered and organize company learning programs using the learning management system (LMS) and provide support to users.
- Customized courseware to meet career goals of users.
- Supervised the launch of the [company name] center in Houston, Texas.
- Prepared students for employment as Oracle database administrators, SQL Server database administrators, computer service repair technicians and Microsoft-certified systems engineers.
- Maintained records and statistics on student performance and assist with employment placement.
- Analyzed data related to student progress for the purpose of reporting to accreditation agencies.
- Motivate students to maintain their pace of learning through encouragement, active listening and assertive techniques that challenge them to keep pace with their personal certification goals.
0-5 years of experience
Provided technical support for users using Windows 95/98/2000/XP, Comptia, Cisco, and Linux OS
- Managed LAN/WAN installation/configuration/support and Windows based servers and workstations
- Created and updated records of electronic systems performance
- Performed digital phone move and phone cross connect
- Trained field system users
0-5 years of experience
Trained military personal and civilian contractors at all levels in computer literacy.
- Developed and trained new instructors using Microsoft Office 97.
- Team lead that managed a Wide Area Network (WAN) of 60+ Banyan Vines, Windows NT, and Lotus Notes Servers.
- Team lead in Network Flattening Project going from Banyan Vines to Windows NT Network Operating Systems (migration of approximately 3500 Users and 3000 PC’s).
0-5 years of experience
Conducted lectures and prepared the material for undergraduate students
- Conducted lectures on C, C++, DBMS, OS, JAVA and J2EE technologies
- Researched on different subjects and submitting the research papers to the education management
- Provided a guidance to the students for developing their career as well as making them familiar with
- Advised the assistant teachers and new candidates for making them efficient in their work
- Prepared teaching material and utilized it for the progress of students
0-5 years of experience
Taught basic computing, Microsoft Office, Internet, and cloud computing to the elderly
- Performed routine checks and troubleshot all computers within the lab
- Performed updates and upgrades when necessary
- Diagnosed and resolved clients’ desktop and laptop computers
- Guided users in performing certain tasks using Microsoft Office products, the Internet, and e-mail
0-5 years of experience
Taught young women who graduated secondary school in transferable skills such as Mathematics, Information Technology, and Financial Accounting. Empowered and mentored over 100 students to achieve greatness and become leaders.
- Composed and managed over 20 hours of class work weekly.
- Monitored class progress by collecting qualitative and quantitative data from students.
- Developed curriculum for core classes in the Hospitality Management diploma program to be used for years to come.
0-5 years of experience
Configured and implemented Cisco VPN tunneling, firewalling, and routing solutions for a large corporate client
- Provided network upgrade support and training for clients migrating to Windows 2000 and Exchange 2000
- Maintained corporate Windows 2000, Exchange 2000, and Cisco infrastructure
- Taught and designed labs and course curriculum for MCSE and CCNA classes
0-5 years of experience
Instructed adult students in 9-month Cisco IP networking curriculum.
- Created and presented instructional materials utilizing Microsoft Visio, PowerPoint, and Word.
- Designed, implemented, and maintained Cisco laboratory equipment and classroom PC’s.
- Created hands-on laboratory exercises and multiple student study aids.
- Served as a member of the Cisco Advisory Board for the Columbus City Schools, offering
0-5 years of experience
Trained and coached career students to pass vendor exams in CompTIA and Microsoft course material
- Coached and mentored students through life circumstances which made successful course completion difficult
- Responsible for the Microsoft-based systems administration of a campus of over 200 people
- Maintained MS Outlook desktops and PolyCom VoIP phone systems for administrative and executive campus personnel
- Created automated systems for weekly management reports, and general periodic automated records
- Part of the Columbus Campus decision-making team
0-5 years of experience
Delivered the entire A+ and Network+ COMPTIA curriculum in a thorough hands-on, real-world manner.
- Delivered the MCSE Core curriculum for the 70-210, 70-215, 70-216, 70-217, 70-218 and 70-219 exams
- Supported and troubleshoot The Academy’s network including computer hardware and software
- Created The Academy’s Intranet using the SQL driven Microsoft SharePoint Services and SharePoint Portal Server
- Performed Microsoft SharePoint migration to optimize the utilization of the active directory infrastructure
- Responsible for The Academy’s Intranet administration and Web Marketing
- Created the A+ and Network+ Syllabi for all The Academy schools
- Supported sales staff on technical issues
0-5 years of experience
Trained students in A+ Certification 701-702, Networking +, Security +. Generated syllabus, class mods, tests and training labs.
- Tracked students’ progress and provided one on one strategies for completion.
- Recommended to upper management which students needed more training before continuing class.
- Setup troubleshooting labs for students training them on build, troubleshooting, install and design.
- Trained students to perform machine setup, network connectivity, printer setup, and configuration situations.
0-5 years of experience
IT instructor for XHTML web design, ASP.NET and Visual C# classes
- Instructed students in using XHTML, CSS, ASP, VB and Javascript to design web sites
- Instructed students to use Visual Studio to develop web and PC applications
- Provided instruction on using graphics and multimedia on web sites
- Prepared course plans and special projects
- Evaluated and monitored student progress in completing course objectives
0-5 years of experience
Educated students in network administration, computer repair, Algebra, and scripting.
- Organized and publicized 4 official Microsoft events on campus.
- Posted online class materials; tracked online students’ grades and attendance.
- Evaluated textbooks for possible use.
- Installed software and operating systems on up to 35 workstations.
- Assisted Network Administrator with backups and workstation installations.
0-5 years of experience
Prepared and delivered lectures to undergraduate students on topics such as programming, data structures, and software design.
- Evaluated and graded students’ class work, laboratory work, assignments, and papers.
- Prepared course materials such as syllabi, homework assignments, and handouts.
- Complied, administered, and graded examinations or assign this work to others.
- Planned, evaluated, and revised curricula, course content, and course materials and methods of instruction.
- Initiated, facilitated, and moderated classroom discussions.
- Maintained student attendance records, grades, and other required records.
- Kept abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.
- Maintained regularly scheduled office hours to advise and assist students.
- Supervised students’ laboratory work.
0-5 years of experience
Assisted CEO with Day to Day operations.
- Processed Employees Timesheets and Vendor Invoices.
- Provided Outreach and Intake services.
- Developed course syllabus, lesson plans, handouts, labs and instructional aids.
- Trained End Users on Microsoft Office 2007 and Vista operating system and assessed and utilized the best training delivery methods.
0-5 years of experience
- Assisted CEO with Day to Day operations.
- Processed Employees Timesheets and Vendor Invoices.
- Provided Outreach and Intake services.
- Developed course syllabus, lesson plans, handouts, labs and instructional aids.
- Trained End Users on Microsoft Office 2007 and Vista operating system and assessed and utilized the best training delivery methods.
0-5 years of experience
Trained Technician Assistants to support the desktop infrastructure of San Francisco County Department of Human Services (SFDPH).
- Developed a 9-month curriculum and training plan based on A+ certification requirement covering up-to-date technologies, software and tools for use in desktop support.
- Equipment installs/retirement, as well as inventory management for a 1500 desktop and 200 laptop site.
- Created 32 and 64 bit Windows 7 builds using Windows AIK and deploying them to end users on-site or to remote clinics.
0-5 years of experience
Instruct out-of-school youth and adults in all facets of the personal computer
- Taught basic courses in Operating Systems, MS XP Office Suite, and Microsoft Operating Systems
- Prepared students for their A+, INet+ and Help Desk certifications
- Developed syllabus and assembled material to be presented
- Taught study skills and peer-training and review techniques
0-5 years of experience
Managed all aspects of Systems Administration projects throughout the infrastructure and software development project lifecycles including project scope, schedule, resources, quality, costs, risk assessment, and change to implement.
- Conducted project meetings, and managed client expectations by escalated issues and changes when appropriate.
- Interfaced with all areas affected by the project, including end user, network provisioning, services organizations, vendors and implementation partners.
- Coordinated the initiation effort in planning, execution, monitoring/controlling and closure efforts on infrastructure projects.
- Worked as Network administrator for Novell based Network with around 250 nodes. Responsibilities involved installing, administering and troubleshooting client (Windows 95 & DOS/Windows), Servers and the network. Worked as Instructor for imparting training on Netware 4.1 CNE course after attaining CNI (Certified Netware Instructor).
6-10 years of experience
Prepared and conducted IT training for the academy staff
- Developed and designed programming for the Academy Management System
- Implemented and managed third party students processes
- Prepared Academy financial Budget and ensured compliance
- Supported the E-Examination System and prepared results
- Conducted follow up for Purchase Orders and Invoices Process
- Mapped out Business Processes and created action plan for multiple implementation projects
- Administrated exams under the Air Service Training requirements and approvals
0-5 years of experience
Assisted in deploying Windows 2003 server, Active Directory and Exchange 2003.
- Troubleshot network issues including VPN, Remote Connections, Antivirus programs, etc.
- Implemented internet filtering and spam filtering solutions.
- Implemented redundancy solutions for the network infrastructure.
- Trained clients and employees on various applications including SQL Server, Active Directory, etc.
- Provided support to 16,000 end users in a Microsoft Enterprise environment.
- Provided support to Windows 98, 2000 and XP.
0-5 years of experience
Served as an adjunct instructor for 2012 Spring and Fall Semester, 2014 Spring Semester.
- Conducted: Cisco Networking Academy-Module (Routing and Switching) 75 Credit Hrs.
- Conducted: Cabling Infrastructure (Fiber Optic Cabling) 75 Credit Hrs.
- Conducted: Comp TIAA+ Software (Managing, Maintaining and Troubleshooting) 90 Credit Hrs.
- Conducted: Operating Systems (Windows 7) 90 Credit Hrs.
- Conducted: Internet and Computer Literacy. 90 Credit Hrs.
0-5 years of experience
- Creating and implementing syllabus and curriculum for A+, NET+, Security+, MCSA, MCSE, and CCNA courses.
- Installed and configured RIS, Active Directory, DNS, DHCP, VPN, and RRAS.
- Supported over 200 XP client systems as well as 7 to 8 servers running W2K and W2K3.
- Planned and implemented networks in new schools.
- Created original curriculum to be utilized at multiple campuses.
- Inspired students to aspire to higher expectations to achieve goals resulting in an impeccable passing rate for certifications earned.
- Consistent results using curriculum and teaching methods.
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IT Instructor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
