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PC Technician Resume Samples
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0-5 years of experience
Performed a domain administration role and acted as the final point of escalation for the technician team leading to an increase in team efficiency and accuracy.
- Designed and improved forms and procedures for employee hiring and terminations that ensured accurate security rights assignment and removal while also strengthening regulatory compliance.
- Completed an in-depth compatibility testing to assess the viability of a mobile Windows 8 platform. Identified key security issues and developed an action plan to resolve them.
- Implemented a stop-gap solution for an inherited software issue that was impacting key development team members which resulted in a significant deadline being met.
- Managed project for upgrading and consolidating corporate security programs to reduce costs and streamline security operations.
- Created documentation and led technology training sessions for new employees that dramatically reduced helpdesk requests from new hires and generated positive feedback from both trainees and management.
- Developed Exchange PowerShell scripts that automated calendar sharing permissions for clinical staff members that enhanced patient data security as well as streamlined calendar training and usage.
6-10 years of experience
Lead a team of admin’s through network installations, and provided technical support to clients
- Travelled to all on-site locations, and remotely diagnosed and resolved various PC, server, and network issues
- Configured sites with Cisco ASA 5505 firewalls, and IOS zone based firewalls for network security
- Administered networks with Cisco routers and switches using dynamic routing protocols, and spanning tree
- Configured Microsoft, and Cisco DHCP servers, and implemented Cisco networks with VPN tunnels for customers
- Troubleshoot and setup remote users, clients, & vendors that establish VPN connections
- Communicated with the clients, and end users to gain agreement that the incident has been resolved
- Ensured the stability, and security of network infrastructures, and established procedures for migration projects
- Trained and lead other technical Analysts, and network administrators to support IT infrastructure and systems
10+ years of experience
Ensured performance and availability of IT equipment, including phone systems, servers, desktop computers, printers, HP Netbooks, and hand held scanning devices for all retail stores. Collaborated with corporate IT groups for on-site support and technology resolutions. Installed new hardware and software. Identified user needs and modified systems accordingly.
- Maintained all Cisco networking equipment throughout all retail stores.
- Provided complete recoverability of systems and applications.
- Created phone support training and documentation for technicians across multiple divisions.
- Troubleshot and repaired IBM 4690 operating system controllers and Linux based controllers.
- Serviced Hobart, Toledo, and Bizebra counter scales.
0-5 years of experience
Completed institutional computer system update and integration project.
- Configured and networked over 100 PCs, accessories, and peripherals.
- Applied patches to rollover components and integrated hardware and software to legacy system.
- Installed proprietary drive images and completed compatibility testing.
- Reviewed and followed tiered wiring schematics
- Pulled bulk Cat 5/6 cable, affixed and tested RJ45 connections.
- Tested computer system connectivity and authorized final project signoff.
0-5 years of experience
Obtained the required information from service requesters and logged the information into proper call management system
- Supported Windows operating systems Vista, 7 and 8 and Microsoft Office Applications.
- Identified PC hardware and software issues and applied troubleshooting skills to resolve
- Responsible for PC deployment and imaging using Norton Ghost
0-5 years of experience
Worked in the Information Technology Department interfacing directly with customers to resolve technical issues both on a small and large scale.
- Managed the set up and deployment of computer installs (20 – 100 at a time)
- Tracked inventory from delivery from vendors to final destination
- Handled multiple work orders and tasks at a time
- Interfaced with clients and worked with them to solve individual issues
- Resolved PC issues with limited resources
0-5 years of experience
Owned and operated the business and managed all the following functions: Accounting, Requisitions, Inventory, Billing, Shipping, and many more.
- Repaired basic and advanced PC issues: For example, program errors, viruses, malware, spyware, security, OS issues and hardware malfunction.
- Fixed and installed networks, transferred information, created and customized computers from scratch depending on the needs of the customer and budget.
- Traveled in multiple surrounding county areas for computer repairs and home issues.
0-5 years of experience
Provided direct customer support to resolve customer problems/questions as quickly as possible while providing the highest level of service.
- Updated tickets, provided status updates and follow up resolutions to customers.
- Installed and maintained network shares and printers, and software on client workstations.
- Worked with various Support Security Standard (Anti-virus/firewall, etc.) tools to ascertain possible security threats, and resolve any such issues found.
- Worked with Exchange Server Management Shell 2010 to troubleshoot and resolve user and group mailing issues.
- Proficient in using Alteris Management Console to remotely install and image desktops.
- Used both Alteris Service Desk and SMR-T Ticketing systems to create, track, and resolve user issues.
10+ years of experience
Supported 100 users using multiple OS platforms.
- Maintained and supported Dell PC’S, HP Printers, Fujitsu and Canon scanners.
- Performed software and hardware updates as needed.
- Monitored and maintained daily backups.
- Assessed solved user problems as they arose.
0-5 years of experience
- Performed inventory quality control on all incoming laptops and AV equipment for customer training programs
- Completed database wiping procedures on all returned laptops and conducted general hardware maintenance as required, i.e., hard-drives, keyboards, ram, batteries, LCD screens and wireless connectors
- Provided on-site deployment of laptop and desktop computers per client specifications, assuring proper setup and functionality of all computers and network equipment
- Experience using Symantec Ghost 11.0 in Cloning Machines
6-10 years of experience
Resolved customer problems on the subject of PC hardware and software issues
- Installed new hardware as required
- Maintained network and network associated devices as allocated
- Prepared reports on network and network tools supplies
- Harmonized with IT network providers and conversed regarding latest technical queries
- Provided standby help on PC related issues to all the end users
- Performed additional duties to fruitfully achieve company objectives
0-5 years of experience
Resolved customer problems on the subject of PC hardware and software issues
- Installed new hardware as required
- Maintained network and associated devices as allocated
- Prepared reports on network and network tools supplies
- Harmonized with IT network providers and conversed regarding latest technical queries
- Provided standby help on PC related issues to all the end users
- Performed additional duties to fruitfully achieve company objectives
0-5 years of experience
- Completed PC upgrades, staging, and data transfer/recovery.
- Supported 1800+ users in banking/financial institution environment with service calls utilizing Heat Ticket System for off and onsite metro locations.
- Updated users machines per server and virus scan reports.
0-5 years of experience
Supported small- to medium-sized business networks at various client locations. Daily responsibilities included monitoring servers, workstations, and peripherals.
- Performed duties while on-site during customer visits as well as remotely
- Identified problems and fixed systems at in-house repair center
- Ordered necessary inventory for the company’s retail area and for business customers
- Assisted customers by phone and in the store with repair issues, technical questions, and finding solutions to best meet their needs
0-5 years of experience
Successfully assisted end-users with training and navigation on new software and programs
- Efficiently assisted in Windows 7 Enterprise Migration
- Successfully install and complete hardware and software upgrades
- Effectively communicate with staff and provide PC guidance and instruction
- Assist in team projects and tasks as needed
0-5 years of experience
Provided desk side support including MS Office software, hard drives, monitors and system boards hardware and LAN/WAN networking support for desktops, laptops and servers.
- Debugged networking issues, printing issues, email and outlook issues
- Solved and supported hardware issues such as NIC’s, video cards and terminal services
- Supported Win XP and Win7 workstation, Office 2007, and Antivirus products
- Verified computer equipment and proper installation of software
0-5 years of experience
Support PC systems including, configuration, installation, reallocation, and disposal of surplus systems.
- Purchase all computers and computer peripherals, including software, hardware, and monitors to support 700 employees.
- Manage inventory of PC application media, spare parts and surplus media.
- Assist in determining suitable software to meet user requirements.
- Provide support for new applications and upgrades to existing systems.
- Respond to client request for assistance within service level agreement guidelines and use helpdesk system to track work.
- Troubleshoot software and hardware failures and identifies network problems when they relate to personal (desktop / laptop) computers and assist Network Administrator.
0-5 years of experience
Troubleshot company-wide pc, check scanner, printer, fax machine, and software issues. Provided setup and distribution of new systems within the structure.
- Worked in project management including implementation of new banking software, new personal computers.
- Performed major, high scale banking software conversion from Portico to DNA.
- Replaced every pc in the company to handle new software.
- Assessed software/hardware concerns then purchased and installed products to address challenges.
- Provided support to mobile device users, both from within the company as well as members.
0-5 years of experience
Serviced computers through hardware replacements and upgrades of ram, hard drives and modems.
- Performed quality control measures on hard drives to ensure present and future stable performance.
- Installed the center’s standard software (Windows XP) and various educational programs.
- Refurbished computers for resale and donations.
0-5 years of experience
Promoted from technician intern to interim director
- Managed shop as well as regional operations of 501(c)(3) non-profit technology organization
- Troubleshoot and repaired client desktops and laptops using a wide array of Internet tools
- Routinely performed duties consistent with CompTia A+ and NET+ certifications
- Refurbished and rebuilt used and donated PC’s to prepare them for redistribution to a variety of schools and organizations – domestic and international
0-5 years of experience
- Created and deployed Windows 7 image to company desktops and Laptops
- Assisted in the deployment of phones, switches, and routers
- Maintained office and 28 clinic computers and laptops for 100 users
- Deployed all company thin client terminals at clinics
- Field break and fix for 28 Wisconsin clinics
0-5 years of experience
Installed operating systems and applications and conducted technical training demonstrations
- Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers
- Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN
- Set up new inventory system for hardware and software to help track accountability, repairs and value of equipment
0-5 years of experience
Updated laptop machines from Windows XP to Windows 8.1
- Migrated Documents and applications from Windows XP personal computers and Laptop and upgrading to Windows 8.1
- Upgraded memory on PCs and laptops as needed
- Upgraded Cisco switches router configuration provided by senior
- Made and tested Ethernet cables to desired specification
- Resolved network printing issues
0-5 years of experience
Managed accounts and repairs for a three-thousand student school district.
- Resolved day to day issues ranging from basic pc issues to network troubleshooting.
- Maintained, upgraded, and installed servers, network equipment, and computers.
- Experienced in a wide array of systems, software, and equipment
0-5 years of experience
Troubleshoot hardware and software related issues for residences as well as businesses
- Installed operating systems, drivers, and updates onto client equipment.
- Performed virus removal as well as back-ups when requested
- Installed and upgraded POS machines for various businesses
- Installed network cables for IP camera systems as well as new networks
- Ensured the satisfaction of every customer through updates as well as follow-ups
0-5 years of experience
- Key team member in branch implementations at Morgan Stanley Smith Barney Dual Monitor Conversion Project.
- Coordinated with branch LCON to Deploy HP 19″ Monitors Install Nvidia Quadro NVS280/NVS290 video card on motherboard (when needed) and connect correct cables.
- Configured HP Compaq desktop DC7800, DC7900 & DC8000 software via Windows XP.
- Communicated/Coordinated with HP Bridge personnel until completion of branch deployment.
0-5 years of experience
Responsible for the deployment of PC’s upgraded from Windows XP to Windows 7 for Catholic Healthcare Partners.
- Work with hospital employees to deploy PC’s in various departments with as little impact on hospital operations as possible.
- Verify that all previous applications have been transferred to the new pc.
- Experience with Microsoft System Center, Star, Citrix, Awarix, and Epic.
- Diagnose and troubleshoot any program, network, or printer issues.
- Work with hospital employees to identify and fix any issues with various applications.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
