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10+ years of experience
Installed office network wiring, modems, routers and firewalls to ensure constant computer networking.
- Proficient with all Microsoft Windows operating systems 95 – Windows 8 and Apple operating systems 10+.
- Installed, maintained and troubleshot network, hardware and software systems.
- Provided technical support on-site or via phone or email.
- Designed and created websites.
- Designed a variety of technically written documents as requested by client.
- Designed and created documents and presentations using MS. Word, Excel and PowerPoint.
- Installation and setup Etracks Shop Software.
0-5 years of experience
Enterprise Access Management/Enterprise Directory Design
- Worked independently and as part of a team to maintain Enterprise Identity Management systems with ties into HR SAP and PeopleSoft ERP systems
- Technical consultant for Active Directory 2008 Project. Successfully coordinated and executed 40+ domain controller upgrades for Africa and Australasia business units.
- Technical risk consultant for Oracle Identity Management project to replace IDAdmin as the Enterprise solution for Identity Management. Performed Risk Assessment for each stage of the project; clearly communicated gaps to team and management.
- Kerberos Constrained Delegation Subject Matter Expert (SME) and consultant
- Provided exemplary 3rd level support to exceed customer expectations involving complex issues and resolutions
- Managed the in house audits for the Enterprise Access Management, Network Security, and Performance Management teams and ensured all findings were remediated by set deadlines
- Identified risks involved with functioning of enterprises and provided guidance and solutions regarding risk mitigation, best practices, and business development
- Implemented Business Continuity Plans (BCP), Emergency Response Plans (ERP), and Disaster Recovery Plans (DRP) for Security, Access, and Performance Management teams
- Performed internal risk assessments for various team projects, conducted gap analysis against industry standards and controls, and provided recommendations on mitigation options
0-5 years of experience
- Assisted users with Outlook issues, network connectivity issues, new software installs, virus removal, rebuilding computers for new users.
- Installed and Managed system servers (Terminal server, Application server, File server, Print server, SQL server) (Windows Server 2003 and 2008 R2), kept them updated, managed the domain using Active Directory.
- Installed new networking cabinet, ran new cables, installed new switch, managed SonicWall firewall, managed VPN users.
0-5 years of experience
Provided support for computers, servers and classroom technologies for 200+ clients
- Manage users and computers in Active Directory on Windows Server
- Deployed and maintained computer lab equipment including desktop, printers, scanners, and copier.
- Developed and routinely updated computer images to deploy to new and existing machines.
- Assisted with Departments server migrations, and aided clients with the transition.
- Troubleshoot and diagnosed network issues for each Department.
- Documented all problems and resolutions within organizational ticketing system.
- Worked closely with OIT Client Services Group to help improve our overall customer support structure.
- Assessed the needs of the Departments to help bring their technology up-to-date, and help develop a standard for classroom equipment and office machines.
- Developed quotes for computers and other equipment, and worked closely with Business Managers to make purchases to meet the needs of each Department.
0-5 years of experience
Using Visual Studio 2010 and C#, redesigned the University Health Center (UHC) intranet site.
- Using SharePoint 2010, developed a library and rendering system for several large Policy and Procedure Manuals.
- Utilized SQL Server Report Builder 3.0 to create Patient Satisfaction Survey reports for UHC.
- Created a Leave Request application on SharePoint using SharePoint Designer to create Workflows.
- Using Visual Studio, created custom SharePoint Web Parts.
- Provide day to day maintenance and trouble-shooting for the site.
- Provide backup help desk functions, as needed, utilizing Active Directory and VMWare.
0-5 years of experience
IT Professional
- Displayed extensive knowledge and excellent comprehension of the infrastructure and business applications
- Researched, developed, and implemented new technologies and best practices
- Established and maintained user accounts, profiles, file sharing, access privileges and security
- Managed daily company operations, including technical support, as well as, and client accounts management
- Developed, maintained and implemented network support, and archiving procedures. Assessed authorization procedures, and documentation.
- Established and maintained user email accounts
- Provided email training and software support
- Researched and troubleshot email problems by reviewing mail logs, records, and network configurations
- Coordinated the ordering and installation of telecommunications and data systems equipment and cabling
0-5 years of experience
- Avoided $7 million charge; ported mainframe apps; documented and confirmed requirements as use cases (UCs) then translated UCs into specifications for web UI, reports, and interfaces.
- Guided 5 developers to design, code, test, and validate 70 inbound and outbound interface files to and from SAP, external laboratories, and internal apps on schedule and with quality.
- Led a team to design and deploy interim business process to process requests from global customers for 2,200 records in 13 DB tables for functionality scheduled for future releases.
0-5 years of experience
Single line of support for all satellite campus clients – Faculty, staff, and students
- Windows and Mac Support (hardware and software)
- Advanced workstation troubleshooting, including user consultation, virus removal, imaging and provisioning, scripting, and various other hardware and software related functions
- Facilitated local policy and procedural changes in order to streamline IT processes and increase both IT and user productivity
- Coordinated network migrations and bandwidth expansions which also fostered an increase in network support
- DHCP IP address management
- Small scale Audio/Visual support and maintenance
- Coordinated with third-party A/V vendors to facilitate support, upgrades, and enhanced user experiences
- Provided remote applications support and troubleshooting for off-campus clients
0-5 years of experience
Assist in managing the daily activities of 10 Chevron contractors including Hardware Depot Analyst, Delivery Technicians and Team Scheduler
- Collaborate across teams in Houston to share information and coordinate the new ideas at the weekly staff meetings to improve operational efficiency
- Improved Customer satisfaction by providing accurate program metrics and leading indicators enabling early insight into program performance, mitigation of issues and minimizing impacts to cost and schedule commitments
- Proficient in Level 2 troubleshooting
- Provide client onboard; installing/configuring desktops/laptops/printers, mapping network storage/applications
- Manage Computer accounts in Active Directory
- Experienced in Microsoft Office Suite, Microsoft Mail Merge, Remedy, and HARP
6-10 years of experience
- Maintain Intranet for the Colorado Department of Revenue. Develop applications as required.
- Sample project – Tax Class Registration: Designed application using Visual Studios C#/.NET Framework 3.5, used Subsonic 3/LINQ to create interface between application and SQL 2005 tables, DLL’s maintained using AJAX Control Toolkit, User Controls created using ASP.NET, and used CSS to give application cohesive appearance.
- Provide graphic support for CITA Project using Adobe Web Premium CS5.5 Suite and administrator for Alfresco.
0-5 years of experience
Responsible for diagnosing and repairing IBM\Lenovo, Sony, HP, Dell PC and Dell printers on a warranty basis.
- Support in client LAN infrastructure to obtain optimal performance.
- Experience with installing, configuring, and troubleshooting PC/Laptops, Blackberry, PDA’s, PC Hardware and peripherals to include printers.
- Troubleshooting connectivity issues, and conducting troubleshooting network diagnostics.
- Experience in Ethernet network topology and TCP/IP proficiency.
0-5 years of experience
Install, update, and maintain the desk-top computers at all locations.
- Monitor activity on our Linux and Windows 2000 servers.
- Setup and activate email accounts.
- Install setup and configure thin clients on RDP server 2000 and convert Citrix to RDP.
- Troubleshoot PCs, RDPs, printers and telecommunication systems.
10+ years of experience
Managed IT Consulting organization involved with: Requirements Analysis, Database design, Systems Integration, Client/Server and Transactional Web development.
- Responsible for Sales, Scope of Work breakdowns, Fixed-price and Time and Material Bids, Proposals, and Customer Engagements.
- Engagement Project Manager for implementation of COTS applications for CA IT Service Management (ITSM) suite at NM Dept. of Information Technology (DoIT) – Service Desk, IT Client Manager, IT Asset Manager, Service Accounting. ITIL assessment was conducted on DoIT’s Incident and Problem Management processes and recommendations were made. Coordinated activities of multiple vendor subcontractor personnel involved in projects.
- Extensive hands-on experience with HTML, ASP, JavaScript, JSP, SQL DBMS’s, PowerBuilder, MS Access, and Application Servers: web database access, component transaction servers, performance tuning, server configuration, systems administration, triggers, stored procedures, data modeling, reverse engineering databases, database systems security.
- Led and completed a variety of projects for the State of NM Public Education Department 1997-2009 – Accountability Data System (ADS) Reporting, ADS Validation, Mobility Reporting, Discipline Reporting, Standards Based Assessment and Demographics, GED, Instructional Materials, Child Nutrition, Commission of Higher Education. ADS handled over 2 million transactions/day during peak periods.
- Project Manager for Student Assessment Data Warehouse and Reporting System for a Zuni School District using Crystal Reports and Crystal Enterprise. Hands-on experience with Data Warehouse and Business Intelligence reporting tools from vendors such as Cognos and Business Objects.
- Finalist New Mexico Software Author of Year 1997 for relational database application – TCIMS – Traffic Control Information Management System.
- Established partnership alliances with vendors such as Sybase, IBM, Business Objects, CA Technologies.
- Certified to conduct SEI/Capability Maturity Model evaluations of software development organizations. Participated in CMM Level 3 assessment team.
0-5 years of experience
Supported IBM on the AT&T Account
- Executed Business Use testing of enhancements to AT&T’s Sales Automation Platform.
- Managed and tracked sales process improvements from sales through delivery and maintenance.
- Tested integration of new products and services on the application to ensure requirements were met.
- Tested maintenance and change requests to current functionality.
- Validate test steps based on content of high level design documents.
- Document issues encountered and work with developers to make reparations prior to launch of the new solution.
0-5 years of experience
- Provide hardware and software systems technical support to 190+ end users working remotely from home for Citibank.
- Rectify system issues and update software by troubleshooting problems using Netmeeting and Microsoft Communicator.
- Maintained communications with management/other technicians regarding parts orders and new deployments.
- Recorded and updated inventory of new personal computers delivered to users.
- Configured computers with latest Citibank proprietary operating systems including XP, Vista and Windows 7 for new users and units that were beyond quick repair.
- Keeping systems HDD encrypted all the time using PointSec to prevent a security breach.
- As Systems Specialist, assisted other technicians as needed to keep units online.
- Worked with ticket queue “Peregrine System” and “Resolve IT” to expediently solve personal computer issues and minimize down time.
- Supported users remotely and saved clients thousands of dollars by avoiding travel/downtime costs.
0-5 years of experience
I currently assist uses with creative decisions when it comes to graphic design, content page layouts, and industry standards best practices.
- I also assist all customers with web, graphic, and content updates through graphic manipulation utilizing primary CS5, Photoshop, Dreamweaver suite.
- I also create logos, brochures for print, and e-mailers for distribution via the web along with direct mail kits.
- I understand the differences of all Vector, Bitmap, PNG, and JPEG file formats. I am also able to edit and can manipulate all above mentioned formats.
- Programs used: Adobe Photoshop, Adobe CS6, Fireworks, InDesign, ImageReady, Photo Manipulation, Windows movie editor, Snag IT, Smart FTP, Photoshop Batch Scripting/Automation, Microsoft Office 365. Print PANTONE color Knowledge and VECTOR graphic Manipulation was a must.
0-5 years of experience
- Posted job ads and conducted searches on Dice, LinkedIn and Indeed
- Provided resume review and and made qualification assessment based upon requirement criteria
- Performed Hiredesk updating and maintenance
- Conducted phone interviews and set up SME interviews with recruiter
- Kept updated pipe line for vendor and resource management
- Formatted Oracle, EBS, HCM, SCM, Manufacturing, and CRM Functional and Technical Resumes
- Formatted resumes for Federal clients per requirements/guidelines
0-5 years of experience
While attending Network Administration Program at HCC I provided independent consulting for Lockheed Martin, Advanced Computer Service, My Computer Works, inoVo, iYogi Inc, Netwerkx, Circle Computer Resources, Reliable IT and Tolt Solutions.
- Operating System troubleshooting and repair
- Malware removal and PC optimization
- Wired and Wireless network configuration, troubleshooting and repair
- Desktop Support, Server Maintenance
- Cisco voice and data network installation and configuration at Florida
6-10 years of experience
Installing operating systems ( Linux, Windows XP, [company name], 7)
- Install new hardware (hard drives, motherboards, graphic cards, CD/DVD drives)
- Install new software (Microsoft office, printer software, adobe, etc.)
- Adding printers (network and stand alone printers)
- Built computers from the ground up
- Changed out Devices ( printers, keyboards, monitors, mouse)
- Trouble shoots any software or hardware issues that may arise.
- Giving quotes on parts and software
0-5 years of experience
- Program in various languages for web development, task automation, and data extraction.
- Provide user training and support for all applications, computers, servers, and peripheral devices within the PEBP
- Secure, manage and maintain the PEBP network including Active Directory and its corresponding applications as well as implementing and maintaining IT controls.
- Implement Role-Based Access Controls for new hires and transfers in Active Directory and in-house applications.
- Design, implement, and maintain agency databases for use with BI, EDI and in-house software.
- Build, test, implement, and maintain agency specific applications.
6-10 years of experience
- Setup and configuration of Windows Operating Systems and numerous programs on desktops & laptops.
- Support of computers, peripherals, and wireless routers.
- Maintenance and hardware repair of desktop & laptops.
- Created backup routines for disaster recovery of critical data.
- Installation and maintenance of security camera system.
- Design of a tournament program.
6-10 years of experience
Install and repair mobile and portable radios and cell phones
- Install, maintain and repair mountain-top radio sites
- Install, repair and modify telephone lines and equipment
- Troubleshoot and repair cable television equipment
- Climb towers to install, repair and remove radio equipment
- Supervise contracted mobile radio installers (Rebanding Project)
10+ years of experience
Manage overall restaurant operations for three locations including budgetary, accounts receivable, daily accounting reports, payroll, administrative, labor, food, and beverage costs.
- Supervise up to eighty employees; conduct employee performance evaluations, interview, hire, and perform all other aspects of human resource processing.
- Accountable for food ordering, quality assurance, inventory, labor cost control, and budget development.
- Provide leadership, professional conduct and integrity, and coach staff; monitor performance levels, and identify areas for development.
- Address and resolve any concerns or issues regarding service, food quality, or pricing.
- Develop strong partnerships with customers, vendors, and community partners.
- Ensure job quality, customer satisfaction, a safe working environment for staff and a clean environment for customers.
- Strong knowledge of local, state, and government regulations in maintaining the highest standards of health and sanitation.
- Direct, plan, and implement the company’s current policies and procedures through continuous improvement activities.
- Create and execute marketing programs to strategically promote new food products.
- Provide exceptional customer service; ensure customer satisfaction through consistently achieving quality in food preparation, presentation, and service.
0-5 years of experience
Network Planning and Designing
- Infrastructure wiring and rack management
- Firewall maintenance (Sonicwall, Watch Guard, Untangle)
- VPN setup and maintenance
- Web Development PHP, HTML, Java (created an app and designed several websites)
- PC hardware, software troubleshooting and maintenance
- Exchange Server 2010 installation, maintenance and troubleshooting
- Network discovery, stabilization, and maintenance
0-5 years of experience
- Project manager for the Colorado node of the EPA node network..
- Level II Help desk support.
- Microsoft IIS Server Administration
- Design, develop, and maintain Web forms in Adobe Acrobat and MS-Word
- Novell Netware 5.x Administration.
- Plus some duties under IT Technical I & II.
0-5 years of experience
CIP Black Belt (Lean Certified-Six Sigma Certified)
- Responsible for delivering Continuous Improvement Process activities and attaining CIP goals in 20 sites, 16 US and four (4) Canadian, across Flowserve’s North American Aftermarket division; include one Primary Distribution Center (PDC), five Manufacturing Centers, and 14 Service Centers. For 2012, delivered over $2.75M in savings against a goal of $2.4M.
- Regional responsibilities include application of Six Sigma, 6S (5S + Safety), and Lean tools and; project coordination, coaching, mentoring, change management, and reporting of all CIP activities within all sites; providing on-site CIP-related training to both management and hourly staff, and mentoring Green and Black Belt candidates.
- Local responsibilities include project management of Moosic PDC CIP projects; facilitation of Moosic Project and Kaizen events; 6S (5S + Safety) auditing; development of Brown Papers, Workflows, Value Stream Maps, Speghetti Diagrams, and Poka Yoka related to process improvements.
- Direct responsibility for interdepartmental projects. Current projects include improvement of gross margins across all product lines, improvement of on-time delivery for Canadian export orders, reduction of Cost of Poor Quality in our five Manufacturing Centers, improved gross margins and lead times on pump revamp orders, and reduction of discounts which fall outside of contractually obligated pricing.
- Six Sigma Green Belt Certification (certified in October 2011)
- Six Sigma Black Belt Certification (certified in April 2013)
- Lean Practitioner Certification (certified in January 2013)
- Received one Spirit of Flowserve award for Collaboration
- Received one Spirit of Flowserve award for Committment
6-10 years of experience
Serve as Project Manager utilizing PMP project management methodology to aid in the completion of regulatory, business, corporate and shared services projects.
- Utilize business analysis skills to create and maintain business-owned strategies and projects.
- Provide support for the Finance/Accounting and Human Resources departments, including proper implementation and maintenance of the Deltek Costpoint-ESS Enterprise Resource Planning system.
- Prepare project plans to facilitate the organization of project teams while engaging in a partnership with the business to define deliverables and develop metrics to measure performance toward those deliverables
- Work with business stakeholders to manage organization and process changes that occur as a result of enterprise systems implementation.
- Maintain communication with stakeholders through project status reports and presentations.
- Act as liaison for business areas, IT, and third party vendors including payroll and benefit providers.
- Assist in the use of Cognos and Business Objects as reporting tools for dissemination of company data.
- Actively direct the consolidation, upgrade, and maintenance of Finance and HR IT architecture systems.
0-5 years of experience
- Provide PC hardware and software support
- Installation and Repair
- Desktop Publishing
- Database Design and Administration
- Tutoring and Training /Groups and one to one
- Windows XP, Vista, 7, 8.1
0-5 years of experience
- Providing Help Desk support services to clients for all hardware, software, and network infrastructure.
- Support services are provided by phone and in person.
- Troubleshooting problems and implementing solutions on an individual basis and as a part of a team.
0-5 years of experience
Senior Project/Program Manager – IT Professional Services, Architecture & BI Planning Team
- Senior Member of the Change Management Approval Board (CAB) – Operating within a senior approval board; review and approved all change requests for the release of all coding, batch modifications, including DB data, structure and associated interface connectivity changes.
- Program Level Management – Manage multiple hardware, software, compliance initiatives spanning multiple portfolios: HR & Payroll Services, Financials & Billing Systems, Supply Chain, and Web and Web/Portal based software systems.
- Strategic Applications, Hardware, Database, DB Warehousing, BI-Data Availability & Planning- Portfolio single source responsibility for the management of multiple concurrent project initiatives concerning, Application, App-Hardware, Database, Data Warehousing implementations and enhancements. Additional responsibilities include short and long range system compatibility, BI reporting considerations, data availability compliance and disaster recovery planning.
- Portfolio and Cross Portfolio Management – Facilitate long range strategic project planning aligning yearly corporate objectives with those of our business partners. Manage Cross Portfolio Program and drive the delivery of core funded project initiatives, and SLA’s for multiple Applications, across; HR & Payroll, Financials, and Supply Chain. Develop and manage portfolio SLAs, monitor and report application Incident, SR & RFC tickets. Manage portfolio Application Support Budget Metrics, tracking actuals against budget, both monthly and annually. Current portfolio financial operational budget in excess of $35 Million
0-5 years of experience
- Designing, implementing, and supporting multimedia, videoconferencing, and telemedicine systems, and their underlying data networks.
- Multimedia systems include classroom, conference room and boardroom audio/video systems that may include control systems with touch panel control (AMX, Crestron, or Extron) and videoconferencing capability.
- Videoconferencing systems include H.323/SIP endpoints, Multipoint Control Units (MCU), gatekeepers, and gateways.
- Telemedicine systems come in different configurations including videoconferencing systems with medical peripherals connected allowing for real-time bidirectional interaction between patient and physician.
- Work with customer to identify optimum design while adhering to budgetary constraints. Work with facility’s IT group to deploy underlying data network needed to support systems. Detailed schematics, equipment list with cost, maintenance cost estimates, software and programming among other items are provided to the customer.
0-5 years of experience
- Accurately read, understood, and carried out written instructions.
- Complete all repairs and maintenance on telecom equipment and Point of Sale (POS) equipment to company standards and customer satisfaction
- Install and de-install wireless access points
- Breakdown and de-install networked video monitors
- Follow company procedures to maintain work environment in a neat and orderly conditions
- Keep supervisor informed of job progress and material requirements
- Ensure quality customer service by maintaining positive relationships with all clients
- Manage and complete work with no direct supervision
- Supervise proper packaging of equipment to be returned to the equipment owner
10+ years of experience
- Residental Computer Repair, Home Networking
- Virus Removal, Hardware Diagnotic and Repair
- Generating and Managing Sales
0-5 years of experience
- Server and network administrator.
- Windows Deployment Services administrator.
- Hyper-V Virtual Services configuration and support.
- Active Directory administration.
- Group Policy administration.
- Exchange mail administration.
- BMC TrackIt IT Management System administrator.
- Desktop and application support.
- Video conferencing hardware support.
- Intranet and Internet site maintenance and development.
Information Technology Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
