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0-5 years of experience
Monitored project performance for on-time, under-budget, and within the highest quality of delivering the product and its value to business, ensuring the completion of the design and development of business-critical applications
- Administered and identified the products throughout the planning, manufacturing, development, branding, installation and implementation, operations and maintenance, and reporting
- Accurately created business requirements, technical, and quality assurance specifications while establishing process controls for projects
- Carried out risk analysis and change management; reduced project risks by formulating contingency plans
- Contributed to the analysis and reduction of cost by applying a departmental third-party supplier strategy
- Enhanced customer satisfaction and advanced product efficiency by evaluating and formulating solutions
- Performed project and program management to more than $10M projects with 5 to 35 team members and vendors; while ensuring compliance with ISO 9000 quality documentation and process standards
10+ years of experience
Drove six multi-year programs, and steered 15 projects through their SDLCs. Partnered with customers to set the vision, strategy, CSIs, and roadmap. Coached and directed 30-person, cross functional, and matrix teams. Planned, influenced, and controlled $5M annual budgets.
- Delivered $25M in productivity savings, proactive controls, infrastructure sustainability, and accelerated BI decisions for procurement, logistics, finance, and engineering customers.
- Recognized by senior customers as a partner and advocate. Cultivated relationships by learning their orgs’ strategic objectives and then steering programs to enable the strategy.
- Negotiated win-win resolution on conflicting priorities by aligning competing stakeholders to a common goal and collaborating on innovative roadmap and funding options.
- Transformed a “reset†program by accepting ownership and applying PMBOK
- Optimized supplier performance by researching Gartner analysis to identify industry leaders, driving RFI and RFP evaluations, and negotiating SOWs to maximize product delivery.
- Established and chaired the PMO for strategic decisions, governance, and gap removal.
- Tailored communications for senior stakeholders using visual dashboards and KPIs.
10+ years of experience
IT Director leading the program to improve tactical operations aligned with strategic business objectives. Initiated and led all development projects, redesigning business processes with new digital systems.
- Created and led the IT Division realizing 99% datacenter uptime managing budgets of $370,000/year
- Managed a 3 year $1 mil+ commitment implementing the PMIS and ERP platforms by leading a team of 22 multidiscipline personnel within 8% of the performance measurement baseline (PMB)
- Reduced “Design to Production” rework 98% and increased bid accuracy 33% by directing a team of 15 implementing a CAD/CAM system within 2% of the performance measurement baseline (PMB)
- Saved $600,000 streamlining software needs by leading a cross functional team of 18 to migrate to a SQL based ERP system “Spectrum” within 1% variance of the project plan
- Improved PMO reporting precision by 63% by leading team of 14 standardizing work breakdown structures(WBS), earned value management(EVM), and performance measurement baselines(PMB)
- Reduced payroll run time from 2 days to 4 hours by directing team of 7 through the full software development life cycle (SDLC ) creating a frontend payroll system interfaced with the backend ERP
- Reduced inventory error rate 72% by leading team of 12 creating GT coding organization, minimizing decision points, and implementing a tailored inventory system to process full and remnant material
- Reduced handling costs 30% and increased inventory turn 27% by leading team of 7 improving metrics and supply chain logistics by tying needed project resources to scheduled demands
0-5 years of experience
Trusted PM, delivered 3 of 5 largest IT programs critical to enable significant business benefits. PLC process champion and trainer for new PM’s.
- Increased revenue by $10M, by implementing global SalesForce and Oracle integration projects. Provided a single tool, from Opportunity creation to Product delivery, and met aggressive schedule & budget constraints.
- Generated savings of $3M by leading IT Team on outsourcing worldwide repair services. Program improved turn times, and moved toward flexible costs basis and included Legal, HR, Inventory, Facilities, and relocation activities for multiple sites, including Mexico, and Brazil.
- Increased Team productivity by 30%, on critical phases, by implementing SW Dev Project Life cycle (PLC) procedures and documentation.
- Designated trainer and coach for new PM’s and Business Engagement Managers responsible for project delivery.
6-10 years of experience
Manage the planning, controlling, executing, and closing of R&D and IT projects across multiple geos including new hardware, software development, new applications development, data center moves, data migrations, SAN and NAS storage implementations, and virtual server implementations. Increase enterprise project management maturity with PMO tools creation, managing vendor relationships, drive timelines, delivered project and program communications to executive staff. Analyzing, developing, and implementing process improvements.
- Decreasing by hundreds of hour’s executive’s time gathering project information by developing and implementing a dynamic intranet portal project information database.
- Achieving up to 90% process time savings by analyzing, developing, and implementing business process automations with Sharepoint 2010.
- Realized 75% reduction (> $1 million) in operational and support costs while increasing capacity by 25% managing IT portion of next gen scanner project.
- Achieved up to 60% reductions in data size and growth by spearheading data retention policies on critical business databases.
- Reduced hardware by 90% and doubled mold process fabrication capacity by driving the introduction and training of VMware technology at manufacturing facility.
0-5 years of experience
Managed all phases of $16M strategic deployment of Sales Commission Management System project (Phase 1) to replace the current home-grown commissioning systems with the vendor-supported application suite from Callidus Inc., ensuring that commission pay opportunities are in line with changing business needs
- Managed all scope and documentationDrafted weekly/monthly project communication reports, presented at Director’s meetings
- Organized and participated in facilitation of training sessions for business and technology teams, introducing new vendor’s sales commission web tool
- Responsible for budget, resources, tasks and dashboard report management in Clarity
- Maintained project schedule, action and issues log, decision and change control matrixes
- Received certificate of recognition from EIT PMO Director for successful deployment of the first phase of the project
0-5 years of experience
Managed and implemented integrated technology solutions projects for several key divisions within multiple affiliate companies with varying priorities. Identified gaps in key platform portfolios and introduced technology strategies in support of the business, and enhanced business processes and associates. Managed teams of up to 15 project staff and a budget of up to $6MM.
- Realized cost avoidance of ~$1MM through alternative solution proposal for the company’s Business Communications and Responsibility / Sustainability Analysis offices.
- Increased the Company’s investigative project pipeline by implementing a web application utilized by 500 Health Care Institutions and over 3,000 Industry’s Key Opinion leaders to submit investigative proposals. This system gathered proposals which generated over 100 new drug applications/indications which allowed the Senior Leadership team to make strategic decisions.
- Achieved seamless Incident Management Resolution as a result of 100% data completeness with zero non conformances within the ITIL/CMDB environment.
- Reduced cycle time by 70% for year-end lab data collection and reporting by removing manual processes. Mitigated risk by implementing encryption of data at all touch-points and storage.
- Reduced and simplified resource allocation process time of over 300 global attorneys, by automating and centralizing, time consuming functions, into a web application with reporting tools. Resulted in eliminating 3 months of yearly manual processes and greatly improved quick decision making and increased productivity.
0-5 years of experience
Managed a team of 200 IT professionals providing Tier II support and delivering premier customer service to 12 manned sites and various remote sites throughout the United States.
- Responsible for maintaining connectivity for classified and unclassied Voice, Engineering, VTC and IT services.
- Organized and lead teams across multiple departments and vendors to ensure service delivery objectives and requirement were successfully maintained at effective professional level
- Ensured all reports and deliverables are prepared and provided on time to meet the Government requirements, and priorities
- Responsible for hiring, salaries, work assignments, performance reviews, recognition/disciplinary actions and development of all personnel
- Interacted daily with key customer personnel ensuring that contract requirement were satisfied; Ensured all changes to the infrastructure were documented in accordance to informational technology deliverables; the overall program/project plan
0-5 years of experience
Following [company name]’s acquisition of bd Systems in 2006, selected to oversee $11M project portfolio for global high technology firm. Supervise staff of up to 120 in supporting multiple contracts with Air Force entities. Manage business development, P&L, contract performance, proposal development, budgets, and resource utilization. Projects and programs include network engineering, system integration, information assurance and protection, system administration, and help desk functions.
- Captured $55M, 6-year AFSPC network operations and security center support contract. Lead [company name] pricing, management and technical proposal writing.
- Lead several contract and task order proposals including bid/no-bid decision reviews, teaming and price to win strategy, schedule planning, proposal writing, editing, review teams, and final production.
- Recognized for achieving 98.9% average award fee rating, with four 100% ratings.
- Rated as Best in Air Force for network and information security management.
- Saved between $83,000 and $430,000 per year through innovative cost avoidance, resulting in additional contracts and client spending.
- Earned reputation for exceptional customer support (97.5%) and partnership relations.
- Provided recommendations to AFSPC CIO on portfolio management, cyber mission integration, and policy review and coordination.
6-10 years of experience
Developed and implemented capabilities, processes, and methodologies to help a newly created IT Program Management Office at AMD.
- Program managed 2 of 7 Projects ($6M) to spin-off AMD’s manufacturing in 2009.
- Revamped CIO Vendor Management processes for external services (Cloud, SaaS, Hosting, etc.) to improve; vendor selection process, establishing KPIs and SLAs, and post-delivery performance measurement. Led IT Statement-of-Work development and negotiation.
- Managed CIO Staff Root-Cause-Analysis Forum to address operational capability gaps.
- Developed “Class of Service” methodology for IT to improve; internal business partners expectation setting, project demand shaping, and IT budget planning.
0-5 years of experience
Selected by executive team to help lead the program management office within IS.
- Identified best practices by working cross functionally within the IS functional pillars
- Established standardized processes and tools for managing portfolio of IS projects
- Initiated identification of offshoring potential within IS by conducting detailed analysis of processes, people, and cost driving $20 million in savings
0-5 years of experience
Charged with delivering application development solutions in logistics, transportation and warehouse management areas. Led internal personnel including project managers and vendor teams (up to 30 people) to deliver releases on time/budget using structured project management techniques. Project budgets range to $5 million, 3-18 months in duration.
- Managed budget and resources end to end from statement of work implementation to project completion through Anheuser-Busch’s SAP system. Oversaw the implementation of the integration of payment to freight carriers via SAP while transitioning from an old custom application used by Anheuser Busch. Also led the process re-engineering of the Canadian SAP billing process. Brought AB’s financial process up to standards with the implementation of IS/IT compliance initiatives.
- Delivered bill of material solution to replace a variety of homegrown solutions, leading to a strategic solution used in Canada and the U.S. Improved the process saving 13 weeks
- Tasked with rescuing a series of releases that were crisis-driven and stabilized the process. Delivered 3 subsequent releases using formal development methodology, implemented vendor management processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on product quality.
- Deployed to help manage department’s $10 million capital budget for software development. Drove process simplification and streamlined reporting processes.
- Charged with managing the transition from department’s homegrown development methodology to the new corporate methodology. Built consensus among key thought leaders, developed transition plan, and developed/delivered training classes.
0-5 years of experience
Managed and delivered Loan Origination System for ABN AMRO Mortgage. This was developed using OCR technology, imaging workflow and scanning database system for 15,000 Mortgage Brokers with 40000 transactions per day and an annual loan amount of $ 4.5 Billion: Java, JSP, Applets, Visual Basic, Oracle 8i, Documentum 5, Quillix, Web Sphere, JavaScript, Imaging Workflows, and EIstream workflow.
- Directed full oversight of schedules, budgets, timesheets, status reports, and project deliverables.
- Analyzed client requirements and developed fully planned projects and change orders including scope, budgets, project plans, resource requirements, key performance indicators, and risk management/avoidance.
- Managed consulting resources, including recruitment, hiring, training, professional development, and day-to-day task assignments.
- Managed a budget of $6 million and a in on-shore team of 5 and 15 off-shore
0-5 years of experience
IT Program Manager for [company name] managed a budget of $1.2 million while leading maintenance and performance improvement initiatives for multiple essential health care management applications utilizing core Java and SQL Server.
- Led the development of 15 customer fulfillment and compliance projects using the SCRUM SDLC while managing a 24-hour support team maintaining 6 applications.
- Managed 10-member cross-functional team consisting of Developers, DBA, and QA Analyst to maintain and develop new technical solutions in an extremely demanding environment while ensuring compliance to HIPAA and URAC policies.
- Developed [company name] core system training materials including instructions for building and deploying applications and maintaining the code repository.
- Implemented a Search Engine Optimization (SEO) solution improving [company name]’s presence on the web.
0-5 years of experience
Responsible for procedures, processes and standards for the Performance Engineering organization resulting in more stable better performing applications.
- Created Performance Engineering group to provide Performance Engineering services (Testing, Tuning, Capacity planning, performance optimization).
- Developed and executed project plans, resource plans, risk management, issue management for large scale Enterprise BI implementation of ERP project with a team of 60+ resources and an overall Program budget of $220M.
- Planned and executed delivery of technical implementation of a large scale Enterprise DataWarehouse project managing 20+ resources.
- Lead member of Agile Work stream as a part of PMO initiatives to define agile process for IT, develop training, choose methodology and select tools for organization wide roll out of Scrum.
- Lead and implemented the first Agile Projects in IT for HR Data Warehouse working as Scrum Master, Scrum Coach and Project Manager on the project.
0-5 years of experience
As a Sr. IT Project Manager managed network operations (NOSG) projects such as Frame Relay testing via INTAS, POTS/DSL testability, GPS, MGI, TAFI and WFA/IX projects in NOSG’s TTR district. Identified customer requirements, detail design, development and implementation of the solution. Prepared project plan, solution budget, risk assessment and quality specifications. Conducted executive presentations, project status meetings and achieved project milestones in a timely manner. Responsible for vendor/partner management of companies such as – SAIC (Telcordia), ESRI, Smith Enterprises, [company name] (S & T).
- Managed large size IT infrastructure, ICT, Cyber, and Security projects.
- Initiated, analyzed and executed multi million dollar budgeted programs. Overseen complex programs such as – Asset management in its strategic planning and Analysis phase.
- Initiated stakeholder’s engagements for the RFI, RFP, vendor selection, supply chain, negotiations, and proof of concept testing. Tracked the actual results of the project against the baseline plan
- Managed the project funding from Business Case to fund allocation, tracking and status reporting. Closely worked with BTG, EDS and Accenture Senior management including CIO, VP and director level status reporting.
- Handled budget responsibility of $5 Million dollars and coordinated / supervised 30+ team members over multi-year IT programs
0-5 years of experience
Provided overall senior management of large, high-risk, IT and enterprise business projects and programs aligned with ERP and CRM architecture and solutions. Focus was on projects achieving the integration of AAA’s Insurance business applications & infrastructure into an integrated customer-facing transaction environment.
- Delivered a $12M automated Casualty Insurance system project (Colossus)
- Delivered a $6M Insurance Claims Processing system
- Managed development and roll out of internal sales compensation software
- Recognized for success in restructuring and recovering failing projects
- Supported SAP Financials Implementation project
0-5 years of experience
Lead/managed new hardware and software product integration pertaining to UNIX systems. Managed and measured processes for internal testing (Alpha/Beta).
- Improved product quality achieving over $1 million in savings globally
- Led engineer test plan development and client bench marking
- Led new process development for Alpha and Beta products
- Incorporated project into PLC (Product Life Cycle)
- Successfully managed E-complex process in support of a $2 million project
0-5 years of experience
As primary project manager, delivered Siebel sales force automation to 400 member sales force, on time, and under budget.
- Partnered with PMO VP and Director to create PMO organization, processes and tools for project and portfolio management.
- Developed Global CRM Competency Center by building solid relationships with business partners and through track record of project delivery.
- Led development of Global CRM Roadmap, focusing on Sales and Marketing applications.
- Staffed and managed a team of 5 Project Managers and Analysts, and 20+ onshore/offshore consultants.
- Developed SLAs, Support Procedures, and IS staffing model for “follow the sun” support of CRM applications.
- Ensured staff compliance with corporate PMO methodology and Global IS processes.
0-5 years of experience
- Managed the $7 million per year IT system capability enhancement program that included Price and Assortment Optimization, Website Resurgence and Enterprise System Integration projects for the multinational electronic retailer.
- Drove planning sessions with customer’s IT-Systems Director to define an annual Release plan for the Business unit.
- Spearheaded an initiative for achieving greater accuracy in resource demand planning.
- Meticulously monitored risks and proposed mitigation plans.
- Increased Team productivity by as much as 15% through process changes encompassing build automation, Test Automation and Defect Management process.
- Motivated and mentored the project team to deliver business critical projects within aggressive schedules.
- Conducted performance appraisals for reporting team members. Managed training and career development plans of the team.
0-5 years of experience
Managed multiple project teams that delivered the business requirements and technical specifications for the Specialty Data Program. Stakeholders included Claims, Reinsurance, Underwriting and Actuarial.
- Determine the gaps in current Specialty Data Program to meet the needs of the business. Formulated a series of projects that led to the End State required by the business units.
- Provide overall project communication to stakeholders and program management of stakeholder expectations.
- Proactively identified risks, mitigated risks and solved project issues through negotiation and/or escalation processes.
- Participated in infrastructure and architecture planning for future state roadmap.
6-10 years of experience
Through engagement with key stakeholders across business lines and in multiple geographies identifies, plans, and delivers technology solutions for Global Retail and Security Fraud Risk. Directly hired and managed a geographically diverse group of 20+ Developers, Project Managers, Product Managers and Solution Architects.
- IT Program Manager for the $7.9 million Global Retail Risk and Security Fraud Risk Data Program to ensure compliance with BCBS 239, IFRS9 and other regulatory guidelines.
- Led initiative to classify, measure and reduce $90 million annual Collections IT investment resulting in $25 million dollars of reductions over three years and $4.4 million of future opportunities.
- Developed, implemented and managed Global Retail Risk and Security Fraud Risk Software Delivery’s Project Management Office that supports an annual $38 million project portfolio.
- Interfaced with global stakeholders to develop and implement IT Product Strategy for Global Collections and Retail Risk Decisioning Systems supported by a $12 million annual development budget.
- Facilitated annual planning and supported IT Demand Planning for 300+ IT staff worldwide.
- Managed Document Management teams that established Global Content Management IT platforms consolidating more than 80 Card and Account statement products into a single solution.
- Established, reviewed and delivered monthly Executive Program Status reporting used by Global Risk SWD management to monitor progress on key IT initiatives.
0-5 years of experience
US Product Master manager supporting master data integration to US Managed Markets contracting solution.
- Restructured the team to reduce redundancies in roles. Enabled a broader scope of work while maintaining the original implementation date.
- Managed annual program budget of $20MM. Created multi-year roadmaps to guide the scope, resourcing and investment needs of each initiative.
- Defined best practices in demand management, schedule-cost-scope management, resource planning, risk management, and issue escalation.
- Strategized the decommissioning of 20+ applications netting $3M in cost savings.
- Mentored new program managers to ensure adherence to PM practices.
0-5 years of experience
Managed requirements gathering, risk management and assessments, budgetary responsibilities, executive reporting, stakeholder communication, and project scheduling of 16 projects covering 8 branches in 6 different states totaling approximately 200 individuals.
- Ran a Supply Chain Management Program which was on course to provide a competitive advantage and a drastic savings of more than $20 million.
- Key team player in implementing the Project Management Office using MS Project Server and MS Project.
- Created a one stop customer assistance program which offered clients discount services and provided the company’s sales force with a means to increase revenue.
- Led project to create a Customer Operation Margin tool which aids in increasing the profit margin.
- Developed software tool to streamline and approve capital expenditures which positively impacted productivity by 25%.
0-5 years of experience
Project Description: Dealmaker &Desktop is a Back office application which is used to create, validate and test new and customized trades, gives an opportunity to the trader to create a visual representation of financial investments and portfolios for customer. It’s a three tier application which has various modules to analyze and provide forecasts on customer stocks, options and bonds related information.
- Developed project management plan for multiple projects, made schedule baseline management plan.
- Coordinated with Business Analyst and Development team for use case development, configuration documents, seed data changes, data dictionary, for multiple projects.
- Gathered feedback from client on program results, analyzed feedback and incorporated same into future programs. Identified and determined global implications of program parameters and redefines, redesigns or revises as appropriate
- Followed Rational unified process (RUP) methodology, integrating rational clear case for version control and rational quest for quality control. Coordinated with team for object oriented project development.
- Supported HR and Payroll functions for information technology related topics and worked to recognize and address opportunities for increased efficiency through automation and information management.
- Handled offshore and onshore teams for multiple projects, selected planned communication, delegation of work, resolved issues, statement of work and budgeting.
- Performed JAD/JAR sessions, Gap Analysis, Status review meetings, update of Issue logs.
0-5 years of experience
Performed overall management of programs portfolio. Managed scope, charter and individual program definition. Individual programs included: business development, product management, and new partnerships and onboarding.
- Devised campaign to market the company’s Avaya Partner certification to new Partners.
- Created onboarding process including Master Service Agreement.
- Streamlined project / program management processes, procedures and guidelines.
- Introduced automated tools to simplify estimate and invoicing activities.
0-5 years of experience
Network integration of Nokia and Microsoft. Extremely complex program involving Sales Offices, Production Factories, R&D, Test labs, 3 data centers, IP overlap, over 800 applications, supply chain, Oracle->SAP. Three wave WAN migration.
- Managed $46M budget with Architects, Engineers, Project Manager and Vendors over 3 continents.
- Designed and executed program scope, resources, timeline and budget.
- Risk/Issue mitigation, documentation, quality control and communications
0-5 years of experience
Sr. IT Program Management position responsible for IT Support operations and driving new initiatives within IT operations. This position also entailed process design and improvements for Major Incident and Crisis Management.
- Developed an internal/external proactive support program that resulted in reduced major incidents by over 50%.
- Managed a 24/7 escalation team for driving resolution for high impact incidents. This effort reduces the overall time for resolution and review root cause for escalations.
- Drove high severity/high impact outages of major incidents and crisis to resolution with various support groups within the MS organization.
- Developed high-level internal communication guidelines to be used across the IT organization. Provide regular status communications, change in impact, and progress in achieving resolution.
- Developed a review process with Problem Management teams for Major Incidents and other high severity issues to alleviate re occurrences.
- Ensure policies and guidelines are followed and perform audits on all Major and Crisis Incidents.
0-5 years of experience
Program Manager for multiple commercial enterprise Internet applications releases and new development that manage over $20 billion weekly customer transactions.
- Solutions Project manager on full SDLC, concept to delivery, on new applications or new functionality for mature Internet application products.
- $20 Million programs and budgeting for 130 globally positioned Mangers, Engineers, PMs, and QA.
- Successfully implemented multiple multi-million dollar technology refreshes without impact to operations and customer processing. Senior Project Manager from concept through delivery.
- Customer and Business IT interface for new functionality and product improvement strategies; including capacity planning, performance management, and maintenance scheduling.
- Managed and mentored direct and indirect Project Manager and Engineering resources.
0-5 years of experience
Managed day-to-day activities of Operations Team in addition to Enterprise-wide IT Projects.
- Implemented Change Control Processes for all Production Systems.
- Researched and published the IT Operations Support Matrix, Server Unit Cost Statement, Data Storage Assessment, Disaster
- Employed standards & procedures to encompass support and operations of software being deployed into Production based upon the SDLC practices.
0-5 years of experience
- Presented emergency compliance plan to FINRA and [company name] Executive IT Governance committee.
- Implemented off-shore patching resource group
- Patched 40,000+ servers in 6 months and resolved 6 critical and 18 high audit findings.
- Developed long term strategy with additional $4mm in funding for ongoing Global Patching Operations.
0-5 years of experience
- Formulated and executed e-commerce marketing campaigns consistent with and supportive of the company’s strategy and budget be employing opensource web technologies.
- Designed the Content Management, CSS, RSS and Web Security and automation
- Performed Market Research for the new processors & technologies to be employed and tested at LINDO.
- Manages the Documentation and made sure that the technical features of LINDO’s software gets presented to the outside world in a clear and attractive fashion
- Identified and proposed new technologies that can help the company retain its supremacy in Optimization Software.
0-5 years of experience
Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions
- Responsible for all aspects of IT management, Software Development, Software Solution Delivery, IT infrastructure and Technical Support
- Managed and led a team of 6 IT professionals and cross-functional team members
- Work with Account Managers and Clients to manage and build an integration project timeline
- Served as the principal point of contact for the Product Development Committee
- Presented project roadmap timelines, budgets, risks, status, and schedule updates to senior executives
- Produced weekly status reports with charts and diagrams that reported and tracked the status of all project deliverables
- Deployed 2 key e-prescribing portals that enabled physicians to prescribe and transmit prescriptions electronically.
- Integrated 3 full scale integrations with key pharmacy systems
- Implemented new standardized process and procedures for managing and engaging system integrations
6-10 years of experience
- Developed strategic roadmap for salesforce.com implementation with a global cross-functional team. Implementation delivered a common sales platform, standardized processes and support across 6 P&Ls saving over $1M annually in license fees.
- Drove consensus on decommissioning an application delivering limited value to the business allowing for reallocation of 10% of IT budget.
- Directed 3-member operational support team to successfully complete over 600 service calls annually for Oracle Project Accounting. Collaborated with external teams to deliver several projects driving more accurate financial reporting.
- Partnered with network team to facilitate an additional T1 line for 30 team members on $2.9B project site enabling consistent network connectivity and execution of critical project tasks and decommissioned unutilized network connection eliminating $2K annual connection charge.
- Led Testing Best Practices Initiative across IT driving consensus on approach and documentation and facilitated sessions for brainstorming and best practice sharing.
0-5 years of experience
Responsible for managing multiple, simultaneous finance / credit and infrastructure projects with cross-functional team members.
- Successfully completed multiple (>$100K) SDLC financial risk analysis and reporting projects
- Managed the initiation and planning phases researching the feasibility of implementing a new ERP solution
- Managed several IT Infrastructure projects including Data Warehouse, Hardware / Software upgrades, and Service Desk monitoring system
- IT Program Manager responsible for managing all IT initiatives, including security, SOX, PCI
0-5 years of experience
Sr. IT Program Management position responsible for IT Support operations and driving new initiatives within IT operations. This position also entailed process design and improvements for Major Incident and Crisis Management.
- Developed an internal/external proactive support program that resulted in reduced major incidents by over 50%.
- Managed a 24/7 escalation team for driving resolution for high impact incidents. This effort reduces the overall time for resolution and review root cause for escalations.
- Drove high severity/high impact outages of major incidents and crisis to resolution with various support groups within the MS organization.
- Developed high-level internal communication guidelines to be used across the IT organization. Provide regular status communications, change in impact, and progress in achieving resolution.
- Developed a review process with Problem Management teams for Major Incidents and other high severity issues to alleviate reoccurrences.
- Facilitate post mortem review meetings with service owners and resolution teams.
- Ensure policies and guidelines are followed and perform audits on all Major and Crisis Incidents.
0-5 years of experience
Develop, implement, and maintain IT PMO, Release MGMT, and SDLC procedures and templates
- Manage and Report on the portfolio of CAPEX projects to Executive Staff
- Create, lead, and modify project plans that are cost effective and deliver quality results
- Lead and guide solutions with business, internal IT, Vendor, and offshore teams
- Rapidly assembled a delivery team on highly visible regulatory project to replace 3rd party vendor with >50% cost reduction and <50% of original schedule
- Manage Onsite IT consultant and Offshore development teams
0-5 years of experience
Served as manager for numerous finance projects across Asia, Europe & Latin America
- Led Value Stream Mapping and Six Sigma workshops in order to document and optimize business processes for Mexico’s JDE packaged gases implementation
- Led Steering Committee presentations to senior management informing them of risks, budget, timeline and scope
- Coordinated project teams in North America, Asia and Mexico to migrate existing ERP to JD Edwards
- Built use cases for order to cash, point of sale and pricing processes; captured requirements and analyze process gaps
- Created business cases and budgets for several other IT projects
0-5 years of experience
Responsible for implementing and delivering large scale multimillion dollar programs for Customer Data Integration, Customer data warehouse and Customer loyalty programs for [company name].
- Responsible for program budgets, project and resource management. Responsible for creating and communicating program and project status to senior executives and business stake holders.
- Commended for decreasing the program costs on the Loyalty and CDI project by assessing scope, requirements, resource reallocation and vendor negotiations resulting in an overall decrease of $8M to the overall program budget.
- Implemented project governance policies for change and risk management, to increase communication and visibility across teams.
- Managed a team of onsite and offshore team members using a staff augmentation model. Responsible for coaching, staff development and career path of the team members.
- Lead a cross functional team of business analysts and project managers to identify the gaps in the SDLC process, create effective templates for requirements, design and change management.
- Responsible for the project management of application support/maintenance using a managed services model. Reduced the applications incidents by 15% and increased the vendor responsiveness to the SLA’s to 99%.
0-5 years of experience
Established project governance and lead project from design to deployment for a $1B project. Responsible for budgeting, hiring, team building events, task scheduling, Performance Reviews and personal development for enhancing education and related certifications
- Managed cross-functional team of 20 Direct Reports; Lead Team responsible for product design, integration and test of COTS-based systems from the system design phase through development, documentation, installation, testing and commissioning of the completed program customer system
- Analyze integration and testability requirements, plan, prioritize critical project issues.
- Work with Quality, Configuration Management groups ensuring process directives defined, implemented and followed, adhering to CMMI3 level practices
0-5 years of experience
Responsible for end to end program management of the network inventory consolidation initiative, a multi-year, $181M strategic transformation program
- Accountable for overall deployment of quarterly new software development releases including 3rd party integration. Individual releases range in size from 65 to 80 applications.
- Built employee and contractor blended team of 15 project managers, including interviewing, onboarding and training and mentoring project managers to ensure quality results.
- Oversaw backlog and planning of multiple Agile efforts.
- Managed overall budget of $121M including IT labor and 3rd party labor, software and hardware.
- Performed weekly variance analysis of application and role based estimates, creating accountability for detailed budget management.
- Managed roadmap planning and execution, coordinating with business partners and requirements teams to define and drive project priorities.
- Works directly with business and IT VP’s to manage roadmap, priorities and program status
0-5 years of experience
Provide IT program management guidance and expertise for the Office of the Chief Information Officer (OCIO) of [company name] (AHC) in support of mission-focused program initiatives. Lead various projects through the full project management lifecycle from concept phase through to operations and maintenance.
- Co-led the establishment of the IT Project Management Office (PMO) to enable quality systems delivery and project management, increased stakeholder satisfaction, and reduced system’s risk level. This key initiative included development of the governance model, refinement of the IT Capital Planning process, and creation of standardized documentation.
- Created the PMO Dashboard, a tool that captures all active IT projects and provides a high level snapshot of key project information and is used to brief senior leadership on project capacity and overall status.
- Led the highly visible initiative to establish AHC’s private Health Information Exchange (HIE) which facilitates the sharing of crucial clinical information to physician practices to enhance patient care. The effort includes connecting AHC’s Cerner Electronic Medical Record (EMR) system to external physician practices EMRs.
- Co-Led technology risk assessment to achieve the Centers for Medicare and Medicaid Services (CMS) Meaningful Use, Stage 1, Core Measure 14 objectives. Co-led team in the review of over 35 systems to assess compliance with over 40 controls in accordance with the HIPAA security regulatory standards. Assessment resulted in identified compliance and risk levels, gaps, and mitigation actions and audit report.
- Additional key initiatives include leading the IT component of effort to establish an outpatient facility for mammography services and the upgrade of the AHC nurse scheduling and timekeeping system.
0-5 years of experience
Creation and Management of the PMO including introduction to the PMI Methodology
- Developed and implemented MPLS network and VOIP for multiples locations across North America.
- Implemented hardware in centralized Data Center from multiple locations throughout North America.
- Integrated AD and Exchange of legacy locations into the corporate environment.
- Implemented a middleware for customer, item master files and invoice history for all legacies for ERP and CRM programs.
- Implemented Corporate CRM for sales, marketing and customer service for 16 locations of 7 legacy companies.
- Developed and implemented resource management and allocation for multiple departments.
- Negotiated license contracts, equipment purchases and consulting fees for projects.
0-5 years of experience
- Manage and forecast work requirements for over 300 Korean Nationals, 23 Department of the Army Civilians and 12 military personnel.
- Responsible for maintaining over $350M in real property consisting of 1,391 facilities spread over 12 U.S. Camps in South Korea.
- Led compliance team to upgrade 103 systems to new standards, 12 months ahead of schedule.
- Accountable for the oversight and administration of a 30,000+ work order database.
- Completed 21,051 work orders in 7 months, a 10% and 15% production increase, respectively, over the previous 2 years.
- Saved US taxpayers more than $2.5M USD through project negotiations with the ROK government and by reducing daily inventory requirements by more than 50%.
0-5 years of experience
- Lead large Enterprise level Systems Applications & Infrastructure projects & programs in Commercial & Retail Lending with budgets ranging from $1 to 30 Million, and project teams from 10 to 200 resources
- Developed & implemented GMAC’s PMO PM methodology & IT Portfolio Governance Processes which includes a Stage Gating Process, and both Agile / Scrum & Waterfall Methodologies
- Developed & performed Project Management Training
0-5 years of experience
Successfully Planned, Executed, and Closed on forming the GE, Microsoft joint venture made up of 600 employees and over 1000 vendors across the US, UK, Germany, India, and China
- Led the standup of IT infrastructure for four US offices and four international offices in a short 8 month timeframe with the help of 10 employees, Ernst and Young consultants, and other vendors
- Established Program Management Office (PMO) standards and processes that allow IT to manage budgets, projects, resources, priorities, and collateral.
- Responsible for the overall IT budget across all projects and operations.
0-5 years of experience
Developed and implemented project tracking application using Quickbase SaaS, to measure and monitor progress of all IT Projects. Addressed user requirements, user acceptance testing, training development, data migration, and identified enhancements for project management community.
- Selected for team leadership of Program Management Office (PMO) with portfolio of 90 projects.
- Tracked progress of 50 active projects, removing roadblocks for successful project completion.
- Developed project ranking system to assist in project prioritization and risk analysis.
- Represented IT project management community in reporting to management and Business Unit Leaders.
- Created standard project reports, eliminating labor-intensive user-generated reports in external systems.
- Created new management reports to view and follow project timelines and potential delays.
- Mentored IT Project Managers to improve department skill set.
0-5 years of experience
Lead PMO creation and development to facilitate the maturation of the Shared Services model and to help progress the move to a User Experience IT organization
- Developed recommendation for an IT support model in Puget Sound to provide IT services to the 35,000+ clients to address the delta in NSAT between Puget Sound and ROW.
- Developed a business management framework for the World Wide Site Infrastructure Service Organization.
- Established a Program Management office and associated processes for all Site Infrastructure Services projects by implementation of a single engagement process, demand capacity management, and governance and prioritization framework.
- Drove annual, monthly and quarterly planning cycles and managed the Book of Work.
0-5 years of experience
Manage 14 work streams in an ERP uplift at the [company name] including Student upgrades within PeopleSoft from Campus 8.9 solutions to 9.0. Finance upgrades from 8.9 to 9.2 and HRMS from 8.9 to 9.2.
- Responsible for planning and managing programs, with competing priorities and deadlines, with large teams from multiple functional areas across the University.
- Work within the Enterprise Software Upgrade Program to create efficiencies and deliver metrics to the Executive Committees and Integrated Steering Committees.
- Leverage internal and external teams to help the Program deliverables.
- Facilitate scope definition including functionality and technology to be included/excluded through change control processes.
- Apply established methodologies and enforce program standards including minimize exposure to risk, implement corrective and preventative actions, develop and manage program budget with the finance team including calculated Program metrics in order to stay on budget within the Program time and scope.
- Have a detailed understanding of 14 work steams including Integration, Infrastructure, Portal, Reporting, Governance, Change, Enterprise End to End Testing and Deployment within PeopleSoft to support the HR, Finance and Student verticals.
0-5 years of experience
Manages $17MM program budget for the business transformation program utilizing a niche ERP, named IFS within [company name], North America.
- Spearheads a team of 30 including direct reports and system/process experts to deploy the IFS ERP across North America for 5,000+ users.
- Develops Unimin’s PMO strategy, standards and execution across the North America IT organizations.
- Mentors, coaches and develops training to foster an inspired and productive team.
- Communicates critical project updates, issues, mitigation & strategic planning information to all levels of the organization.
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[IT Program Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
