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0-5 years of experience
Served as a PMO Project Manager for infrastructure and hardware refresh projects. Projects ranged from $50K to $500K.
- Developed, forecasted, and maintained project schedule, project budget and project scope.
- Monitored project status and reported project details to senior and executive-level management.
- Responsible for increasing project management competency of a staff of 50 project managers. Created corporate Project Management Methodology.
- Collaborated with senior management to review project data and identifies opportunities for improvement. Improved the compliancy to the project methodology from 10% to 60%.
- Developed persuasive executive-level presentations and other supporting materials to drive the identification, communication and implementation of project management improvement processes.
0-5 years of experience
- Analyzed workflow data of 200+ resources and created weekly pivot reports to provide status of actual worked hours/costs vs forecasted hours/costs
- Managed $6 million+ budget and attained targeted end of year favorability of 3%, saving the company $575k
- Standardized project delivery tools and processes with SDLC implementation, improving the efficiency of project delivery of IT solutions by 30%
- Managed tracking of 60+ test scenarios and 400+ test cases and reported weekly burn down status of completed vs remaining test scenarios to ensure testing team and external trading partners were completing tasks by planned dates
- Facilitated as Project Manager for innovative SparkIT project to develop dashboard function within monthly forecast reporting program, improving operational efficiency by 40%
0-5 years of experience
Managed the implementation of new Windows W2K environment. Team was formed to mitigate effect of dissatisfied customer reactions to implementation and service-affecting issues.
- Recognized for ability to remain composed in highly-charged system failure scenarios. Analyzed clues, listened to customers, and, using superior solution-oriented problem-solving skills, achieved innovative solutions that consistently moved issues from critical, to manageable, to stable systems.
- Trained installers in specific skills required for successful production solution deployment.
- Supported new installs on 24/7 basis for new product rollouts.
- Managed sites in four states for any customer’s issues relating to rollouts.
0-5 years of experience
Managed MIS portfolio projects for national and community-owned healthcare GPOs
- Achieved MIS goal of establishing new PMO and SharePoint Server (2007) workflow strategies.
- Effectively applied SDLC, RUP, and PMBOK in managing integrated processes, plans, and schedules.
- Created stakeholder metrics for business performance (BPM), spend analytics, and supply chain services; increasing report turn-around time by 20%.
0-5 years of experience
Managed PCI Credit Card System Rollout Project of PaymentMate software for over 700 new MagTek credit card devices at 97 automotive dealerships and collision centers in 10 states for Asbury, 5th largest US Automobile Retailer.
- Planned and implemented Credit Card rollout with 20 controllers and 80 Points of Contacts (POCs).
- Scheduled remote software deployments and reported project status with daily updates, periodic stakeholder meetings and bi-weekly vendor conference calls with Bank of America Merchant services and Tempus Technologies.
- Installed and customized PaymentMate credit card processing software for 800+ users and collaborated with Tempus Technologies to resolve all issues.
- Supported dealerships with training, implementation, questions, updates and batch credit card transaction reporting.
- Developed and conducted training for Asbury Help Desk for PaymentMate operational support after project rollout ends.
0-5 years of experience
Planned, configured, scheduled, coordinated, and implemented several projects including: procurement and distribution of over 600 mobile devices; Vocera Secure Staff Alert System and Tablet Computer distribution
- Developed training material for above-mentioned projects and acted as key resource for additional trainers
- Served as the subject matter expert, managed user support and billing, inventory management and usage reporting for above-mentioned projects
- Researched and resolved billing and invoice problems & coordinated approval of all accounts payable invoices
- Effectively managed escalated customer/vendor questions, issues and complaints as indicated
- Developed rapport with the customer base by handling difficult and sensitive issues with professionalism, seeing through to resolution
- Served as System Analyst for both Hyland OnBase Document Management and Kronos Timekeeping & Payroll Systems
0-5 years of experience
Responsible for managing all Audio Visual and Structured Data Cabling services for the Enterprise including but not limited to, project design, project management, installation, break/fix, and standards.
- Projects often required alignment with new Construction and remodel projects, including 2 brand new 10 story corporate offices.
- Managed the entire project portfolio. Typical workload ranged from 15-40 active projects at any given time, with budgets from $5K to Multi-Million dollar initiatives.
- Vendor Management for materials procurement and augmented installations services.
- Planned, scheduled and executed all stages of audiovisual and structured cabling design, hardware and system implementations. Responsibilities included all client communications, resource assignments, reporting, issue and risk management, and project closure.
- Maintained the day-to-day schedules and HR Management for 6 installation technicians.
0-5 years of experience
Lead LoanCare’s effort during the corporate Office 365 Mail Services Migration, working directly with business units to resolve public folder to resource mailbox conversion issues
- Planned and tracked Windows XP to Windows 7 upgrade
- Served on internal NIST committee which monitors and reviews compliance with NIST 800-53 Rev 3
- Managed from planning through completion, a web-based document management system project, adding an additional revenue stream for the business
- Served as primary support for VoIP environment for multiple call center sites including project scoping, implementation, and troubleshooting.
0-5 years of experience
Provided support to Portfolio and Project Managers in the planning of project deliverables. Develop and maintain a detailed project plan, which includes administrative tasks using related project management tools and to produce updated results. Designed cadence for coordinating control activities, which include the coordination of Technical support logs and prioritized from leads. Assisted Project Managers with Phase Gate deliverable completion to schedule and policies. Provided updates to project plan against project deliverables and schedules. Review project status weekly with team leads and Portfolio Managers.
- Designed meeting agendas and take minutes at Technical core team meetings and publish meeting results.
- Coordinated all project documents are stored and maintained in the project folder, typically in SharePoint.
- Provided data cleansing support and validation of data for use in presentations, metrics, and reporting of information in MS Excel
- Handled costs and schedules and associated documents and managed change documentation.
- Improved the integration of project information and accessibility by taking notes from Outlook meetings, then putting them into tasks, follow ups, and reminders, and catalog meeting minutes in MS OneNote.
- Assisted project managers in performing variance analysis, conducting assessments, integrating project forecasting and budgeting process, managing change and producing management reports.
- Analyzed development of schedule, WBS, estimated packages during the different phases of a project.
6-10 years of experience
Operated as PM on small projects such as Profit Formula Conversions and Server Remediation Project (Server OS change from Novell and NT to Win 2000 & 2003).
- Supported Project Managers. Reported status of assigned work and issues
- Coordinated user access and ordered hardware/software for all Brokerage Office, relocations, technology conversions, consolidations and closing Collaborated to overhaul Matrix Design (Excel document representing site set up).
- Worked with 3rd Party Vendor to schedule techs at various sites across the Enterprise
- Proactively standardized Team Documentation and Best Practices on Support/Issue Resolution
0-5 years of experience
Worked within PMO environment to apply advanced project management principles and practices in leading the delivery and execution of large software development and infrastructure IT projects
- Resolved various IT technical issues and risks within the lifecycle as orchestrated by the PMO director by utilizing internal and external project resources on a daily basis.
- Applied scope change management principles and techniques and prepared time and cost estimates for execution.
- Compiled 30 project status reports (action items, tracking risks, change management, tracking and financials) for customer review and PMO management.
- Managed, facilitated, and captured meeting minutes for 18 project meetings per week and web conferences.
- Identified and analyzed 30 systems requirements and defines project scope, requirements, and deliverables by translating customer requirements into project deliverables.
- Coordinated project activities for Calpine Data Center Migration which consisted of moving 842 file servers.
0-5 years of experience
TI Consulting Group serves TV, radio broadcast networks, and corporate facilities with their infrastructure and hardware technology investments.
- Direct report to VP, Engineering & Operations; Coordinated/managed multiple projects in various stages while administering project budgets (individual budgets starting at $20M+). Projects included ESPN, Aztec America, Outdoor Channel and Georgia Public Broadcasting (PBS).
- Contract bid phase (research/collect requirements), project plans, timelines, communications, meetings, status reports, purchasing, inventory control, tracking material, vendor contracts, approved expense reports, project hours and payments.
- Daily interactions with Senior Executives, Engineers, Project Managers, Accounts Payable, Sub-Contractors and Vendors.
- Led negotiations on renewal and new logistics vendor contracts with emphasis on quality, competitive prices and additional services. Resulted in an 18% savings from previous contracts.
- Spearheaded and developed an organizational Change Management program for employee reviews and development; introduced open-door policy, Individual Development Plans (IDAPs), mentoring and team building activities. Significantly increased employee morale, individual job performances and sense of team spirit.
0-5 years of experience
Coordinated refresh team in San Francisco, CA. from Alpharetta, GA in office and remotely from home office; scheduled clients, accommodated accounts request, technical support and /or problem resolution.
- Established helpdesk SLA’s Company wide and co-authored IT policies and procedures for the SF, headquarters.
- Executed and coordinated all in-house deployments throughout forty states country wide.
- Created, collected, and maintained inventory database.
- Organized project scheduling, executed and prioritize multiple projects that enhance the quality of support, with a focus on a high degree of customer satisfaction, complying with the clients (SLA’s) Service Level Agreements.
- Create and maintain professional relationships with customers, contractors, and vendors.
- Utilizing SharePoint to download software or upload documentation for certain departments etc.
- Utilizing MS Excel everyday to log inventory and general data.
0-5 years of experience
Technology Management Division with e-Channel Strategy (Internet & Digital Strategy)
- Responsible and accountable for managing multiple projects focused on the organizational strategy.
- Oversaw all aspects of digital projects from inception to completion, including meeting deliverables, deadlines and quality goals.
- Spearheaded development of “Premia Mobile, ” the mobile website for the customer rewards program.
- Coordinated and managed the launch of a decision engine for the Business Banking Unit.
- Coordinated focus groups and analyzed results in order to develop recommendations for the optimization of four decision engines on the site.
- Managed and documented each project as well as tracked unexpected changes or situations and executed quality tests.
- Actively participated in weekly status meetings with key stakeholders such as the agency, business units, and our team were we discussed marketing campaign implementation strategies, email strategies and website optimization.
0-5 years of experience
Lead team members through various levels of training sessions/modules to ensure company objectives are met.
- Introduced training programs that enhanced employee performance and helped build a motivated workforce.
- Served as liaison for executive leadership team in resolving customer and employee escalations relating to company policies, procedures, and/or resources.
- Trained field representatives and managers in the southeast region for immediate improvements in client satisfaction and up sales of products and services.
- Performed executive administrative duties as required.
0-5 years of experience
Managed PMO (Project Management Organization) support for 26 active projects through the development life cycle.
- Increased Shared Delivery Services overall score by 40%.
- Developed project plans, toll gate documentation, and status reports for project team, stakeholders and sponsors.
- Administered Operational Excellence reporting and Business Continuity Compliance.
- Liaison between business and technical staff to ensure understanding the EPMO (Enterprise Project Management Organization) standards, processes, tools and methodology.
0-5 years of experience
Worked with assigned contractor(s) and Agilent business units on Global project to analyze all data collected from on site surveys gathered from multi-tab cut sheet for deployment of a new Cisco WAN, LAN and IP phone solution.
- Confirmed accuracy of collected data from contractors across the country including Canada and United Kingdom.
- Managed conference calls to discuss scheduling and deployments.
- Scheduled conference calls with contractors to review data collected and scheduled any/all returned visits to resolve incomplete information or discrepancies.
- Responsible for all conference call with business unit users.
- Provided final versions of data to engineering for equipment design, programming, staging and deployment.
0-5 years of experience
Scheduled and coordinated vendors to extend data and voice circuits, move and install network equipment, program and configure phones, network routers and switches, and bring network on line.
- Served as the primary liaison with the field for telecommunication implementation activities.
- Ordered new phone lines, data circuits, computers, printers and accessories for new or existing or branch relocation Communicated and enforced company technology standards for each request received.
- Managed relationships with vendors to ensure that products were delivered on time and with proper configurations.
- Assisted with onsite client discussions regarding infrastructure installations. Followed up on daily activities related to field implementations.
- Worked with Real Estate project manager and local contractor on construction schedule.
- Balanced, maintained and assigned work activity for each member of the MAC team.
6-10 years of experience
Managed multiple projects and accountable for the timely execution of project administration activities including application testing, client training, troubleshooting, and communication.
- Monitored and maintained project plans, deliverables and timelines, identified appropriate methods and technologies to achieve goals, and communicated with key stakeholders, clients and vendors to ensure timely completion.
- Communicated directly with clients and provided training on pharmaceutical inventory ordering software.
- Documented, maintained and organized all phases of project and mitigated any challenges in a timely manner.
- Worked daily with clients on performance testing, application configuration, training, and RF Scanners trouble shooting.
- Worked onsite with client, served as lead/subject matter expert and provided direction on best practices on use of tool and application.
0-5 years of experience
- Researched, analyzed, and created reports on mergers and acquisitions data
- Executed migration of data storage system from MS Excel to Bloomberg terminal software, resulting in 28% increased production
- Monitored and optimized data entry metrics
- Calibrated quality assurance and quality control measurements to reduce backlogging
0-5 years of experience
Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients.
- Responsible for overall department coordination, status reporting and stability of project-oriented work efforts assembled, updated project plans revision.
- Maintained project SharePoint site. Coordinated and executed project work tasks. Identified and added resources needed and assigns individual responsibilities.
- Gathered input from the business analysts and project engineers to develop and maintain the detailed schedule. Supported five project managers and ten team member on a five million dollar software upgrade project.
- Tracked project deliverables and milestones and critical path dates and deadlines. Documented project logs, implementations, lesson learned, milestones, and project tasks.
- Coordinated project plan, scheduling and budgeting, Maintained contact lists, project logs, team meeting calendar, teams’ time in clarity, action items, and all project deliverables.
0-5 years of experience
- Responsible for the timely and effective execution of IT initiatives.
- Administrator and lead support resource for the Oracle CRM on Demand system
- Successfully deployed a complete data cleanup of the Oracle CRM system, freeing up over 25% of the data space while preserving the integrity of the data
- Created full reports for Sales Executives using the data in Oracle CRM using analytics and reporting
- Deployed Enterprise Community using the Jive Platform. Designed the content structure as well as company best practices. Configured Single Sign On as well as many of the other technical specifications. Also designed a marketing strategy which helped attain 95% company participation within one month of roll out.
0-5 years of experience
Led full-cycle development and implementation projects with major influence on every business area. Collaborated with end users to define functional and technical requirements for enhancements to order entry system, corporate web site, international expedited shipping project, and other key corporate-mandated initiatives. Led implementation of packages over time, testing and deploying correctly for change management.
- Managed data integration project for JD Edwards Enterprise One (JDE) implementation
- Evaluated business needs and selected JDE tool.
- Led multi-million dollar, 2- year implementation.
- Managed project team of 8 software developers and 1 business analyst.
- Delivered 200 custom reports based on user requirements.
- Led cross-functional team responsible for development and maintenance of over 20 integrations between sales order application, JDE, Manhattan’s Integrated Logistic System (ILS), and third-party logistics vendors.
- Ensured on-time delivery of development priorities by managing development projects for ERP Application Team; tracked and prioritized internal customer change requests.
0-5 years of experience
Updated information within the Saba system regarding class enrollment, offerings, and resetting passwords.
- Helped troubleshoot a variety of issues within the Saba system for 140,000 active users across the world.
- Responded and communicated regularly with Toyota associates and dealers regarding the usage, access, and training of Saba related activity associated with the learning center.
- Managed workflow tickets generated through Remedy and communicated with internal team members and external clients to resolve remote issues and ensure exceptional customer service is provided.
- Investigated, analyzed and tested system matters and resolved software and hardware technical issues to support external client and build relationships.
0-5 years of experience
Managed cellular vendor accounts and provided support to internal customers
- Managed vendor relationships and ensured compliance of SLA’s
- Negotiated cellular contracts reducing spend by $500K/year
- Developed and maintained the Telecom Central Repository Database of infrastructure related information for all locations
- Assisted in the production of reports for management depicting key metrics on the activities and progress of the Telecom department for strategic projects and initiatives
- Processed bills for various network vendors
- Provided operations and customer support to internal customers
- Supported the Network and Telecom Operations team with service desk tickets
0-5 years of experience
Managed a team of 12 members both in office and offshore and made sure that the tasks were performed on time and according to the client’s requirements.
- Primary contact for major clients from the first point of contact to creating project proposals, finalizing and delivering the projects and following up with the clients.
- Supervised employees in the fields of website development, Search Engine Optimization (SEO), Social Media Optimization (SMO), Print Media, Content writing and Managed Services.
- Led a team of employees and offshore contractors in writing over 500 web based contents and blogs for several Energy companies.
- Wrote relevant content using Search engine and customer centric keywords to target the specified audience.
- Handled customer relationships and project coordination for three small businesses simultaneously.
- Researched and contacted vendors for procurement of hardware and other purchases.
- Performed administrative duties for the partners including organizing their calendars and meetings, screening calls and hiring and preparing contracts, records and reports.
0-5 years of experience
Management of project financials, budgets, procurement, estimates, invoices, vendor negotiations.
- Supported Project Manager creating schedules, action items, risk logs, meeting minutes, status reports.
- Generated incident reports, analyzed trends for respective Managers; assisted with Change Management.
- Developed / maintained project plans, schedules and tasks involved in a project.
- Created project management standards to support PMO; solicited process requirements.
- Documented and improved existing processes; trained staff on MS Office products.
- Served as point of contact for the PMO; communicate relevant information to project management team; other duties / responsibilities as required.
6-10 years of experience
The project entailed redesigning hotel’s website and upgrades to its reservation, sales and revenue management to light speed suite.
- Coordinated with Directors and Business Managers to Elicit Business Requirements and developed Use case document.
- Followed the Scrum methodology and created product backlog for making enhancements to the system. Decomposed the product backlog into release backlog for each sprint and assigned priority to each of them.
- Analyzed payables and financial data, developed and provided the timely delivery of data necessary to meet the organization’s requests.
- Developed reports and documentation as requested to support payables, audit, and compliance needs.
- Developed and Implemented Test Strategies, also included end to end development of user test scripts, end user acceptance documentation
0-5 years of experience
Supported five Directors by coordinating meetings, coordinating necessary materials/equipment for new consultants, submitting requests, running reports, consolidating documents/spreadsheets, creating meeting minutes, creating expense reports, and completing other administrative duties
- Managed a corporate phone directory project (consisting of 650 employees) from start to finish, while working with project coordinators and other departments to update the organization on intranet.
- Trained new project coordinators on tasks by assisting with training schedule
- Assisted with raising the compliance percentages for the organization from 20% compliant to almost 90% in 2 months by helping to direct project coordinators to work together and by working with other team members/departments to resolve issues as to why people were non-compliant
- Collaborated with another project coordinator to create an information binder for new hires
- Proactively gathered information and collaborated with other team members to help resolve issues of cube space on five floors. Worked with customer to obtain over 30 chairs for new consultants. Quickly and efficiently created IDs for 15 new consultants before required short deadline.
0-5 years of experience
Provided project support for modernization of the Order-To-Cash system with Customers, Advanced Pricing, Quoting, EDI, and Sales Force Automation Project that brought a new set of tools on a standard enterprise platform to USG’s Sales Force from design to post implementation ensuring project deliverables are complete, on budget, within scope, and in accordance with standards.
- Maintained project plans which included, managing changes to estimates, follow-ups on behind schedule tasks and obtained action plans.
- Produced reports for weekly core team meetings, test events and stabilization after go-live.
- SharePoint administrator, granting access and maintaining document repository. Create and maintain Issues, Risks and Action Lists in SharePoint.
- Prepared purchase requisitions for contracts and purchases using Oracle iProcurement; communicated invoicing process to suppliers and tracked invoices and payments. Updated project forecast accordingly.
- Managed the on-boarding process for consultants and employees joining or rolling off a project.
0-5 years of experience
Gathered requirements for upcoming IT projects: Shared Drive Changes, NearPoint email archive migration, Exchange Server 2013 and Lync upgrade.
- Coordinated several department staff meetings to share information on changes.
- Developed forms, processes and procedures based on project requirements to prepare for manual migration of archive.
- Tested processes and refined based on project team feedback.
- Worked with NearPoint tool to begin archive searches (.pst files) and saving of required email.
- Assisted with process development for Exchange Server 2010 to 2013 migration.
- Assigned as project manager for case management and reporting system software implementation for Security Department.
0-5 years of experience
Interpreted problems and provided technical support for hardware, software, and systems to customers and users.
- Developed and implemented training of personnel and customers.
- Advised and presented to executives and managers on methods to improve design and overall efficiency of projects and departments.
- Implemented, recommended, and adopted methods.
0-5 years of experience
Workforce of Florida Program
- Responsible for the analysis of Applications, reviewing process and data bases.
- Scheduled, directed, and assigned duties to technicians and researchers.
- Developed and implemented project cost, scheduled baselines and Risk Analysis.
- Coordinated successive phases of problem analysis, solution proposals, and testing.
- Reviewed project activities, and prepared and reviewed research, testing, and operational reports.
- Preparing documents/guides for easy use by technicians.
- Technical tools used: MS Project, SQL, Visio, MS Office, Business Statistic Megastat and Risk and Decision Analysis.
0-5 years of experience
Supported Project Management Office (PMO) personnel by providing specialized administrative and analytical support essential to project management efforts.
- Participated in project team meetings to discuss, review, and optimize project schedules, and resource management plans.
- Tracked and updated project plans.
- Worked effectively and collaboratively with project management teams.
- Helped resolve problems and supplement project management duties.
- Anticipated and delivered administrative support to the project management team members and other PMO staff.
- Performed comprehensive documentation assignments, including support for project status reports, meeting minutes, issue/risk logs, decision logs, and other project updates and materials.
- Created and maintained project files and supported the overall efforts of the PMO to maintain a comprehensive and auditable document control system (PLC2).
- Gathered and researched data to create reports as required by PMO and other project personnel.
- Utilized SAP for tracking of expenses and budgetary information for all projects.
0-5 years of experience
Managed high priority business unit and departmental (IT) projects
- Responsible for ensuring projects are delivered on time, under budget and to the agreed upon scope
- Performed systems engineering, system diagrams and specifications
- Create and manage project management processes for all remote locations and subsidiaries
- Mentored junior Project Coordinators; managed relationship between IT managers and corporate project schedulers
- Managed all hardware and software licensing and maintenance contracts throughout the entire organization
- Served as interim manager for Customer Support, Network Services and Data Center
0-5 years of experience
Infrastructure and strategic project
- Organized acquired information into logical and understandable format that met the requirements of deliverables, and augmented with graphs and pivot tables, as appropriate, to enhance overall understanding of the technical documentation and metrics.
- Produced and Implements training material for process improvements
- Created process to maintain accurate data related to project budgets
- Conducted audits to ensured necessary documentation for projects (AIP, Risk Assessments, Approvals, Project Charters etc ) were reviewed and stored in repository for audit compliance
- Managed/maintained controls spreadsheet related to Information Security artifacts
0-5 years of experience
- Engaged with third party vendor to setup and implement new project portfolio management software for department; configured fields and setup software to meet needs of multiple internal parties
- Coordinated and led one-on-one training meetings to assist users with new software; provided ongoing assistance and support to users
- Created customized reports and dashboards in the portfolio management software for multiple users in various departments to utilize the software
- Created six interactive training videos using Adobe Captivate for company-wide training of a new Cisco Telephone System and Cisco Jabber; conducted research and testing of the phone models to develop content
- Designed and created Quick Start Guide and Setup Guide training print-outs distributed to company (1,000+ individuals) for three new Cisco Telephone models
0-5 years of experience
- Managed project to implement enterprise wide Java Runtime Environment patching program for PCI DSS Compliance.
- Managed project to use Center for Internet Security Benchmarks for more secure configurations in the server infrastructure.
- Managed project to automate temporary administrative access to workstations.
- Coordinated critical changes performed by the local traffic manager group.
- Managed project to upgrade firmware for load balancing network devices.
- Conducted cost-benefit analysis promoting the use of a centralized device management appliance to monitor network load balancers which reduced manual efforts.
0-5 years of experience
Worked with DMO (Demand Management Office) IT Program Manager in managing Project work within established documented processes.
- Oversaw various requests daily from the DMO mailbox.
- Participated in weekly Gate Council Meetings and distributed the meeting minutes to Gate Council members.
- Updated mandatory financial information from the individual Monthly Status reports that reflected the budgeted timeline of accrued expenses and capitalization onto Portfolio Project Server. (PPS)
- Reconciled all other ad-hoc reports through macro-embedded Excel structures as warranted for the DMO IT Program Manager.
- Maintained the various DMO SharePoint sites on documentation and accuracy of active projects.
- Attended monthly DMO Director Staff meetings.
- In compliance within company requirements and per FDA industry regulations, read all mandatory literature and module training listed for the above position.
0-5 years of experience
Planned activities of designated projects to ensure that objectives were accomplished within prescribed time frame and parameters.
- Manage, maintained department budget and expenses.
- Conferred with various department on project staff to outline work plan and to assign responsibilities and scope of authority.
- Reviewed status reports prepared by project Managers and modified schedules and plans as required.
- Prepared project reports for management, clients and others.
- Conferred with engineering personnel on technical advice and to resolve problems.
- Perform weekly review on software release for compliance with engineering principles, company standards and dealer contract
- Coordinated activities delivery with international vendors on design and testing concerns. Assign primary contact on assigned project.
0-5 years of experience
Coordinated the integration of multiple programs, provided data, analyzed and reported to project manager.
- Worked with project managers to support the successful development and implementation of project schedule.
- Ensured all commitments were met in accordance to the goals and objectives of the project.
- Effectively and accurately communicated relevant project information to the project team.
- Performed other related duties as assigned.
0-5 years of experience
Managed dedicated client relationships by acting as a single point of reference for all their support needs
- Ensured that contractual obligations and service level agreements for dedicated teams are met
- Established and maintain excellent relationships with dedicated clients globally
- Understand and abide by individual project instructions while liaising with sales staff to clarify project parameters
- Communicated any issues or additional information to sales staff on a timely basis
0-5 years of experience
- Proactively identified opportunities for greater efficiency and resolved technical problems.
- Analyzed, designed and documented business processes, applications and user requirements.
- Worked with Project Managers nationwide to document work flows using Visio and Word. Wrote system technical documentation, user instructions and online help.
- Specified requirements, programmed, tested and implemented new system functions using Microsoft SQL, Visual Studio/.Net, Access and Excel.
- Developed IT Strategic Plan and project proposals. Collaborated with stakeholders to determine business requirements and system goals, estimate budgets, identify staffing, determine timelines, and obtain management approval. Monitored and reported progress on active projects.
- Conducted company-wide interviews to assess requirements and researched alternative approaches for mobile data collection. As a result, pilot programs were initiated for Intergraph, CartoPac and Esri tools.
- Managed vendor relationships with Seiler Instruments and CartoPac.
0-5 years of experience
- Developed customer requirements for Microsoft Dynamics CRM with ERP, designed and customized the user interface, and assisted in software implementation, and knowledge transfer to end users
- Created customized team training sessions with Chief Information Officers and Program Directors of large corporations
- Administered documentation of SharePoint site
- Debugged data exchange between sales reporting database and output to Excel workbooks; utilized charts, pivot tables, filters, and macros
10+ years of experience
Coordinate and integrate new procedures for [company name] in Northern California.
- Team efforts with warehouses to automate warehouse procedures
- Coordinate with Customer Service Areas – onshore only
- Report as required to senior management
- Generated reports tracking non-union employees
- Prepared procedures to automate manual processes
- Worked out procedures to being automation of manual processes
0-5 years of experience
Managed and otherwise contributed to the completion of multiple projects of various size
- Developed testing documentation and methodologies in partnership with the Director of Information Services
- Worked with other departments to enhance various processes and reports according to business needs
- Acted as a liaison between IT and other departments to ensure business needs were met
- PCI and SOX compliance activities as assigned
- A variety of other duties as assigned
0-5 years of experience
Managed server build projects with business partners and technical analysts
- Outlined all work tasks with creation of statement of work orders for teams to begin project tasks via Remedy, resolving and troubleshooting Active Directory accounts: user creation, OU creation, security folder/file permissions, DFS folder links, DNS creation, and 1st tier server issues
- Built servers using VMWare Virtual Center, using templates, cloning or from scratch. Additionally, ran preliminary compliance checks and potential remediation.
- Performed monthly server patching to over 400 servers using SMS and reporting tools
- Managed Chevron San Ramon’s effort to offshore 75% of all Windows IT Infrastructure work to Manila, Philippines from October 2010 – June 2011
- Team Lead responsible for team analytics and Remedy ticket queue maintenance
0-5 years of experience
- Managed diverse projects and people for Y2K (Year 2000) compliance for major hotels, companies and government entities including Bass Hotels and Resorts, Trammel Crowe and The State of Georgia.
- Managed scheduling of over 200 sites for the desktop deployments, memory upgrades, data migrations and all other software installations.
- Managed the placement of 30 Field Engineers logistically for server and workstation deployments as well as their time tracking and expenses.
- Served as Logistics Coordinator and ensured the delivery of equipment and adequate resources for deployments..
- Coordinated the planning, organization and execution of deployments, ensuring successful completion of project.
- Developed scope of work and project planning for implementation of the $3 million dollar project.
0-5 years of experience
- Assisted the Project Manager with the IT move of 500 employees
- Facilitated and coordinated project team meetings, assisted in documenting action items, user requirements, and project schedules
- Acted as a liaison between internal departments and out side vendor
- Update and maintained internal Project Tracking
- Post Move, manage the Help Desk by submitting trouble tickets via Remedy to include opening, routing to appropriate tech and closing ticket.
- Provide ongoing support to Project Manager as needed.
0-5 years of experience
Provide overall project based and organizational assistance to Enterprise Shared Services division comprised of over 3,000 team members, consultants, and contractors.
- Managing migration schedule, executive status updates, and incident management of 8,000+ retail store rollout of Windows 7 migration
- Compiled daily, weekly, and monthly incident data from 4 departments and graphed into comprehensive dashboard format
- Implementation of several Field Services metric based scorecards to assist Divisional VP in better managing organization
- Coordinate organization Planview compliance for 250 team members on a weekly basis
- Consolidate customer survey data into discernible graphs to assist Divisional VP to track department progress
- Provided on boarding and training to new project team members
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IT Project Coordinator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
