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Senior IT Manager Resume Samples
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0-5 years of experience
Brought on to drive IT stability, restructure staffing and support model, and improve internal business relation for a
leading publically held company that provides cloud based marketing and PR software to over 4000 worldwide organizations with revenues of $84.6 million. Managed annual budget of $800,000 with 5 direct and 4 indirect reports that delivered three tiered levels of operations and support to include upgrades of Windows and Exchange without service interruption to business.
- Increased revenue growth by 25% quarter after quarter by streamlining management of systems, data, and telecommunications across 3 locations in Maryland and Virginia.
- Reduced annual telecom spend with maximum investment value by re-negotiating competitive bids and strategically sizing capacity.
- Spearheaded design, testing, and standardization of IT procedures in conjunction with SOX audit standards to achieve IPO growth.
- Initiated data and network disaster recovery plan to support business drivers, timeframes, and budgets.
0-5 years of experience
Director of Operations for 20 member division performing helpdesk, internet integration, audiovisual and information management functions for 700 customer in support of Secretary of the Air Force/Warfighting Integration functions
- Developed training program that fostered leadership and excellent briefing skills for team
- Led 12 client support administrators in day-to-day operations, supporting over 700 computer systems valued over $3M
- Managed $1.9M annual budget, including Commander and Vice Commander business travel accounts, unit Automated Data Processing Equipment and $200K in visual information equipment and maintenance
- Advised Agency personnel on Freedom of Information Act and Privacy Act training and requests
- Monitored Government Visa Card program and approved local purchases for seven credit cards
- Quality Assurance Evaluator for $450K web contract. Directs contractors maintaining intranet and extranet sites and the Air Force Portal
0-5 years of experience
Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies. Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations. Managed team of 30 technical staff and a budget of nearly $12 million.
- Designed and developed fully automated financial system to account for over $7 billion in annual revenue, improving overall financial accountability from $12 million in variances to less than $100. Implementation resulted in approximately 550 hours in labor savings per month.
- Architected new portfolio management system by engaging key business leaders and designing a software application resulting in a 22% decrease in sales IT budget and increased turnaround for sales, finance, marketing and production IT projects.
- Created a remote/mobile reporting system to transmit critical sales data to any remote device within 60 seconds through a secured portal resulting in improving ability of executive management to receive key financial data instantly.
- Led team of business and technical staff through a conversion to Scrum project methodology by defining roles, assigning staff, and developing training programs resulting in a 25% reduction in application lifecycle times and a 35% improvement in customer satisfaction survey scores.
- Streamlined defect management by implementing a Scrumban project methodology resulting in reducing application defects by 45% and defect resolution times by 20%.
- Partnered with IT professionals and business leaders to initiate a mobile sales application contributing to an 18% increase in sales. Implementation resulted in reduction of three technical staff.
0-5 years of experience
Subject matter expert in leasing industry, heading technology on M&A projects and managing leasing technology platform. Managed $7M budget and team of 54 professionals.
- Produced annual cost reduction of $1.2M through 70% leverage of offshore contractor resources to provide development and production support for bank’s major leasing system.
- Led technology effort to convert lease portfolios for multiple divestiture projects, working with purchasers to ensure successful conversions.
- Led successful migration of leasing platform to consolidated data center.
- Developed long term lease platform strategy for CitiCapital division.
0-5 years of experience
Direct staff of 5 onshore and 1 offshored manager, 15 Deskside technicians and 2 tech leads. Indirect staff of 9 offshore Deskside technicians and 29 onshore. Global capital and operating expense budget up to $13M.
- Offshore Deskside support for 28,000 global users. Level 1 – 3 onshore support for 15,000 US and Canada users.
- Improved customer satisfaction, post offshoring, by 25% to 4.2 out of 5. Increased on-time delivery of incidents and service requests from 85% to over 97% percent.
- Authored first global print policy. Managed execution of a US based print consolidation project. Approximate savings – $500K annually.
- Negotiated international language into managed print service contract.
- Negotiated Professional Services Agreement (PSA) to provide baseline imaging and client support services.
- Designed maintenance plan for Video Conference technologies saving $80K annually.
- Executed RFP for IT asset salvage vendor. Increased security, provided indemnity of liability and approximately $250K in previously unrealized asset value.
- Oversaw rollout of Windows 7 operating system.
0-5 years of experience
Managed business and clinical system operations for the largest not-for-profit health care system in Texas with over 15,000 employees and 11 hospitals. Managed the ongoing support of large enterprise systems with over 10,000 end-users. Led project selection, planning, analysis, development, and implementation of Healthcare, CRM, and Financial Systems using client server and web-based platforms.
- Managed project portfolio which consisted of 20 large-scale projects with a capital budget that exceeded $15 million.
- Directed the implementation of a system-wide workflow automation system that reduced the average bed turnover time by over 50% and increased hospital revenue by over 20%. System reduced operational costs by $1.5 million per year.
- Managed the implementation of a high profile, enterprise-wide Care Management Information System (MIDAS) with a $1.8 million budget. Reduced cost by $8.9 million over the first 5 years.
- Managed the IBM mainframe upgrade from OS/390 V2R10 to z/OS V1R4. Upgraded and moved HealthQuest, HRMS, and other mission critical applications to the new LPAR. Coordinated upgrade with over 100 key stakeholders. Completed project 4 weeks ahead of schedule which resulted in a net savings of over
0-5 years of experience
Defined an $11 million dollar 4-year technology plan to simplify the open account, transfer of ownership, and literature fulfillment processes resulting in improved operation efficiency, asset retention, new accounts, and channel shift from paper to web. Managed directly, and indirectly, 35 personnel (Managers, Technical Leads, Architects, developers, testing, and business analysts) accountable for application development, and implementation of projects for the Simplified Fulfillment program.
- Implemented new Open Account and Transfer of Assets “smart” forms resulting in a increase in the “In Good Order” rate by 30%.
- Implemented the Loss of Loved One application to simplify the transfer of ownership process resulting in 40% more clients using the web than paper and a increase of 18% in the “In Good Order” rate.
- Implementing three new Transfer of Assets web-based applications to simplify the transfer of assets from other financial organization to Vanguard resulting in improved client experience and more efficient internal workflows.
- Defined and implemented Agile Project Management processes and procedures that increased the team’s productivity by 32% and increased the application quality from 86% to 98%
0-5 years of experience
Recruited to implement greenfield Internet Savings Bank. Directed all IT infrastructure development and maintenance.
Authored SOW, supervised contracts, managed vendors. Contributed directly to best practices across change controls, RFPs,
training, and testing with the global team. Served as key liaison with marketing, legal, finance, operations, fraud, and risk
management. Led offshore team of 5-15 and managed $5M budget.
- Developed / launched a high-profile online deposit product within budget and ahead of schedule.
- Managed technical relationship with new vendor providing $1M production support SOW for internet banking.
- Built prototype for enhanced authentication security product – adopted as best practice across all GE business units.
6-10 years of experience
Manage large technology initiatives, including implementing the myPassword Active Directory self-service password tool across the Caesars Enterprise which led to a 50% reduction in end-user tickets and savings of over $200,000/year.
- Lead and manage the Service Desk and Business Critical Operations teams (50+ staff). The Service Desk receives calls from all of the end-users needing to submit tickets and also lead Priority 1 incidents for the enterprise.
- Manage Change Management, Asset Management, Problem Management and Release Management for Enterprise, spanning across the US for over 50 properties and global properties. Compile and analyze product and property data in order to identify improvement areas. Lead teams in Problem Management and improvement opportunities to reduce incident counts. Responsible for all corporate processes to identify and drive process improvements across multiple businesses and areas. Assisted in implementing BMC Remedy tool.
- Create and implement standards and policies for all owned process areas, driving corporate culture to adhere to policy. Manage service improvement and technology projects. Create and present key performance metrics to Directors on a regular basis. On-call manager on a 24×7 basis working with a sense of urgency.
- Gathered and identified all assets for the Enterprise, creating an accurate and up-to-date CMDB, along with an evergreen process. Implemented Preventive Maintenance Schedules for entire company in order to maintain assets, which is reducing incidents and total time to resolve.
0-5 years of experience
Senior Manager of web development team with 3 direct reports, responsible for multiple internal web sites and knowledge base systems.
- An early adopter of CMS technology at Schwab, helped foster acceptance and wide use of a new CMS platform at Schwab.
- Designed and managed a knowledge management system for developer audiences.
- Designed and managed several departmental and governance intranet sites.
- Established and managed developer community forums, moderated 80+ live presentations and round- table discussions on developer related topics.
- Contributed to company-wide Rational Unified Process training initiative with resource managed and management of online training resources.
- Awarded a mentorship leading a 6-month technical training program on web technology and CMS tool implementation
0-5 years of experience
Managed a cross-functional team of 65 in full-service support for a credit card data warehouse and SAS analytics environment, hosting information for Consumer (US, Canada, Europe), Small Business, Large Commercial and Merchant.
- Core participant in system and data merger activities, successfully migrating legacy MBNA data marts/data warehouses to [company name]’s credit card data warehouse.
- Developed strategic roadmap for expansion of the credit card data warehouse and the SAS analytics environment to meet business intelligence requirements, including proposed refresh to next generation hardware.
- Established a near-shore/off-shore managed service for batch operations targeted at reducing overall contractor costs by $80K (20%) annually.
- Implemented rigorous controls in the data warehouse production environment that significantly reduced production incidents and improved overall system stability. Consistently achieved or exceeded database availability target of 99%.
0-5 years of experience
IT/Operations leader responsible for Campus and Development sites providing business relationship management, delivery of infrastructure services, escalation management and planning services.
- Directed the identification, definition and global implementation of additional unique services, required by the users in technical development environments improving our services catalog.
- Managed operational and escalation/incidents of core services including connectivity, applications and services hosted in both cloud and legacy bare-metal environments.
- Collaborated with First and Best team on implementation of hardware and software deployments across the enterprise ensuring minimal disruption to the user base.
- Created the development and implementation of a technical framework for critical meeting support services, increasing productivity and reducing costs by ~25%
6-10 years of experience
Managed Telecom Services, User Administration and 1st & 2nd level Help Desk teams for Maritz users and clients.
- Consistently improved service levels which reduced average speed of answer, minimized the number of abandoned call and decreased the number of open tickets.
- Planned, organized and implemented a telephone-based Tokenless two factor authentication system to eliminate the need for expensive tokens. Resulting in increased productivity and significant cost savings to Maritz.
- Led initiative to redesign the network account creation and deletion process by automating data feeds from HR databases to Active Directory. This initiative reduced Network Administration time by 27% and improved account creation accuracy and network security.
- Created and analyzed trending reports and performance metrics, which improved service levels and helped identify business process improvement opportunities.
- Designed floor plans for telecom equipment installations, including wiring requirements and telephone-set placement for multiple site installations.
10+ years of experience
Worked with Senior Management at Freddie Mac and FANNIE MAE to develop requirements, for high level functional specifications to develop industry standards for environmental audits.
- Analyzed and integrated cartographic, geologic, hydrological, along with Sanborn Fire Insurance maps (historical) and map information systems for comprehensive environmental audits.
- Performed data modeling on diverse data sources as Federal, state and local government data sources to create first integrated Environmental database system.
- Oversaw development of software, testing and quality assurance of automated background testing system.
- Trained, supervised research staff to conduct background investigations using maps, computer software and phone interviews for environmental audits.
- Developed a method to reduce environmental audit costs by improving sampling procedures.
- Worked with companies like GE Capital, Trammel Crow and Resolution Trust to explain to non technical staff the implications of findings for Superfund liability.
0-5 years of experience
Leads a team of business analysts, product managers, and configuration specialists supporting business applications for Human Resources, Facilities, and Travel.
- Collaborated with business stakeholders to develop first-ever business capability roadmaps which have become the standard for informing IT strategy planning, budgeting, and project implementation.
- Selected to lead cross-functional IT project to evaluate, plan, and execute Scaled Agile Framework (SAFe) deployment designed to reduced WIP (Work In Progress) and cost.
- Consistently rated highly for leadership skills and employee satisfaction, “the best manager I’ve ever had”.
0-5 years of experience
Responsible for all applications and infrastructure: desktops, Windows Servers, Windows applications, Linux Servers, Network, Telephony, and building facilities.
- Implemented HIPPA compliant web based PHR application in a collocation facility.
- Architected and constructed a highly available, secure, load balanced server, and mass storage platform for our Personal Health Record application.
- Managed/created SLA’s, vendor support contracts, and budgets.
- Managed system administrators and computer operators.
6-10 years of experience
Managed Global Software Configuration and IT Compliance team of up to 32 in daily activities, providing solutions to new applications and ensuring IT met all audit requirements.
- Oversaw Disaster Recovery (DR) team that developed / tested DR plans for all SOX Level 1 applications and determined most effective testing methods for each application.
- Implemented standardized configuration, change, and access management processes and tools for all SOX Level 1 applications that facilitated more efficient, consistent and automated procedures.
- Performed internal compliance audits (test of design (TOD), test of operational effectiveness (TOE), Roll Forward) and developed mitigation plans that fixed issues when found.
- Partnered with external auditors in ensuring IT compliance by serving as liaison providing evidence and as process owner signing off on all documentation.
- Owned integration management database, developed hardware / software requirements and policies for maintaining / auditing data that ensured accuracy.
- Served as process owner for identity access management (IAM) process, delivering requirements, procedures, coding of data extracts for application, and automating database access requests, resulting in significant reduction of team’s time spent in menial activities for access controls for database, applications and OS. Team of 6 addressed 700+ requests per week.
0-5 years of experience
Manage application teams supporting medical records and coding applications, physician credentialing, patient accounting registration and billing application
- Manage a team of 3 direct reports, and multiple departmental projects with 20 indirect reports
- Implemented and trained teams on various project management processes to ensure better handling and reporting of internal projects.
- Team management functions include customer relations, employee development and personnel file handing, recruiting and retaining talent, coordinating system maintenance, and managing system upgrades and implementations timelines.
- Managed operation and capital budgets including hardware, software and resource cost
- Managed integrated teams for major implementations including, ICD 10 Implementation, upgrade Medical Records Coding System, and merging of multi hospital applications into and enterprise solution
0-5 years of experience
Led an Enterprise Architecture team defining future state for Corporate Network and Unified Communications technology domains. Chief of Staff and Business Manager responsible for organizational fiscal management, and to lead organizational process and tool redesign to ITIL model.
- Delivered WAN Architecture and Unified Communications Technical Strategy docs defining next generation and evolution of both the enterprise network infrastructure and voice/video/mobility services.
- Liaised with cross-functional teams to create Service Planning and Service Design processes to define Roadmap Planning, Workforce Management, and Service Delivery Lifecycle.
- Managed organizational fiscal year CapEx/OpEx planning, and ongoing quarterly forecasting and expense management.
- Combined Strategy docs address a huge corporate growth impediment, while saving $4.5m in network operation costs.
- My fiscal management rigor resulted in savings of $500k over 2 years.
0-5 years of experience
Developed, documented company standard and best practices
- Created scope of work, specifications, cost estimates, and schedules for bid.
- Implemented client standards for State, Local and Federal Agencies
- Developers on a wide variety of improvement and design
- Developed, implemented and conducted training programs
6-10 years of experience
- Managed engineering team to design/deploy new Network Data Centers and LANs across the US.
- Directed Enterprise OS migration project (30,000 seats) from NT 4.0 to Win2000/Active Directory, consolidating 400 legacy domains into 3 enterprise domains.
- Led Site Coordination and LAN teams for $22M Program installing an 800 site corporate Frame Relay/ATM WAN and MS-Exchange e-mail system. Helped develop new PMO at IKON Technology.
0-5 years of experience
Responsible for managing Project Managers overseeing large integration systems effort of two $4 Billion companies
- Reporting directly to CIO, providing program manager role for overall integration Day 2 integration scope of applications and infrastructure.
- Managing several infrastructure projects, including those with third party deployment partners.
- Teaming with multiple program governance groups, with leads from both business and IT.
- Providing consolidated detail status information to upper management.
- Successfully provided IT program management of initial Day 1 integration Avago Technology & LSI system deliverables.
6-10 years of experience
Managed global merger and acquisition related activities including the integration of infrastructure, information systems and business processes.
- Led activities for business transactions on 12+ global deals including the Company’s most recent major deals – acquisition of Symbol Technologies, divestiture of Automotive business to Continental, and divestiture of Embedded Computing business to Emerson.
- Drove key activities that support synergies focused on value realization from the deal including strategic and cost synergies covering people, process and technology.
- Developed in-business merger and acquisition framework used as foundation to establish corporate wide “best in class” re-useable framework.
- Co-developed corporate “best in class” model for divestiture transition and separation.
10+ years of experience
- Lead Global Operations in product development IT for large locale Unix and NAS storage environment.
- Implement ITIL Service Management – Incident, Problem, Service Request, Knowledge, and Access Management.
- Manage multi-national IT Teams including USA, Mexico, Costa Rica, and Argentina
- Execute multi-million dollar capital computing plan for large-scale data center life cycle of Unix batch, interactive, multi petabyte storage infrastructure.
- Manage quarterly objective planning for the global organization. Drive and track key deliverables of the organization through quarterly planning, metric definition, and periodic evaluation of performance to goals. Drive process discipline, tracking progress of the plans and commitments. Participate in workforce planning and resource allocation.
- Represent the organization’s status on corporate initiatives such as organizational diversity, site planning, and safety.
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Senior IT Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
