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0-5 years of experience
Managed projects estimated > $25MM. Responsibilities included Program/project management, business analysis, project scoping, building prototypes, documenting risks, hiring and training resources and interfacing with senior management.
- Re-engineered legacy System and Implemented new Call center CRM System for Fortune 500 Retailer that increased sales revenue by 35%
- Managed SAP R/3 Customer Order and Account Service Request Workflow System Conversion that increased handling of new Requests for Retailing by 25% and reduced service level SLA by 40%
- Deployed Content Optimization tool for Internet application increasing the efficiency by 45%
- Partnered with Business Partners and Offshore Development Group in a Legacy Conversion project that boosted Sales with Service and increased annual revenue by 25%
- Instrumental in Negotiation and Selection of Vendors for a $1MM Fraud Control Application contract.
- Facilitated Buy vs. Build decision regarding outsourcing a $10MM Visa card development project.
6-10 years of experience
Served as project manager responsible for overseeing and directing projects throughout CPS IT infrastructure. Managed IT projects with a $15 million annual budget that supported multiple high-profile and complex projects spanning over several fiscal years. Liaised between diverse internal and external business partners to oversee data integrity, as well as the design, planning and seamless implementation of enterprise-wide system solutions.
- Managed and directed the successful installation of more than 10,000 wireless access points, 40,000 switches/routers and more than 30,000 wireless desktop computers.
- Oversaw between 20 to 25 projects simultaneously; managed full life cycle of projects from inception through completion.
- Developed and monitored project budget requirements; reviewed billing and contracts.
- Reduced infrastructure costs through revamping of existing program; introduced streamlined processes and procedures that incorporated HR and logistical improvements resulting in an annual cost savings of 20%.
- Designed and implemented new policies that provided total accountability for personnel and equipment resulting in an annual cost savings of 10%.
- Reduced operating costs by 18% through streamlining construction activities across multiple projects.
- Designed new wiremold fittings that saved CPS 30% in labor and material costs.
0-5 years of experience
Hired as a Senior Project Manager to manage all issues for the merger of [company name] and Medco.
- Successfully built highly flexible, diligent, collaborative problem solving teams from every department within the [company name] enterprise.
- Successfully collaborated with developers, DBA’s and technical team to perform root cause analysis of all issues.
- Successfully resolved the back log of over 10k issues related to both software and hardware problems related to the merger.
- Provided weekly detailed reports to Senior Management on the status of the top 50 “hottest” issues.
- Successfully resolved an average of 100 issues per day (working 6 days a week) to ensure the migration of all the [company name] data was moved to the Medco Data Center on time, in this extremely fluid, high energy environment.
0-5 years of experience
Senior project manager for 7 junior project managers. Managed procurement and installation of DoD global weather communications systems valued at over $400M. Led site surveys and engineering efforts; developed funding strategies to support architecture demands. Analyzed internal/external user requirements; prepared program documentation and reviewed statements of work.
- Garnered and executed $25K video wall project in 24 hours; bolstered quality of life for 500 employees
- Managed $215K domestic satellite contract; funded/executed on time; ensured $100 communications coverage at six locations
- SharePoint Administrator; created/maintained websites; assisted 40 personnel during paper-to-paperless conversion
- Modernized conference room video; new PC and monitors installed; advanced decision making capability for senior leadership
- Developed weekly in-house training program for seven personnel; furthered knowledge/skills to perform duties
0-5 years of experience
Served as Functional Project Manager of mission critical applications for the Claims Department, impacting 250+ user interfaces, 180+ business components and used by nearly 2,000 business users nationwide.
- Performed all aspect of program management related to the implementation and expansion of Claims Handling system and Predictive Analytics Programs.
- Participated in PMO activities, including demand and project portfolio management, facilitated prioritization workshops and communicated with senior management and stake holders.
- Developed and implemented a number of processes to improve quality and increase productivity in the areas of data quality, code maintainability and customer service.
- Led teams through the full software development life cycle, including requirements, design, development, and product testing and production deployment.
- Managed a team of .NET developers, achieved excellent performance and productivity results.
0-5 years of experience
Responsible for project managing all technology impacted projects from inception to closure. Provide technical and business leadership to faculty and staff regarding all IT related improvements needed. Agile mythology used.
- Project Manager for Company’s first VOIP POE device implementation and successfully migrated platform companywide using Microsoft Project 2013.
- Spearheaded vendor selection and contract award for all technology related projects.
- Maintained accurate documentation on company’s infrastructure and technology assets which improved operating efficiency by 95%.
- Successfully negotiated contract for multiple 100/20 Comcast Data circuits, Video and analog circuits realizing a cost savings over $69K throughout term of contract.
- Negotiated cost saving of $2,500 for purchase of school-wide Polycom VX310 POE handsets saving $103/device and $15/device reduction in MRC (Monthly Reoccurring Cost).
- Provisioned and Configured school wide Ring Logic control system for business and after-hours call routing/handling/monitoring.
- Directed, coached, trained and motivated Staff and Faculty on various applications and IT processes.
- Created Web based training and Professional Developmental Documentation using Google Apps, Microsoft Office and Adobe Creative Suite 6.
0-5 years of experience
Oversaw the installation and client acceptance of software systems and system integration projects. Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.
- Provided on-site day-to-day activity management between Sabre and customer ensuring successful EMD Manager implementation which reduces voucher costs by 50%
- Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables
- Monitored projects from initiation through delivery ensuring Sabre’s Electronic Merchandising product shipped on schedule and within budget
- Developed and managed the project plan, including project scope, development/delivery schedule, resource requirements, integration efforts and budgets ensuring successful product implementation
0-5 years of experience
Provided full life-cycle Program / Project Management for IT. Program management of 10 complex projects as part of Beyond Compass Strategic Program, spanning all facets of work. Responsibilities included; financial plans, risk analysis, change management, cross-project impact analysis, monitor and control, project planning, and development of project schedules.
- Implemented cross-project dependency process to streamline activities and ensure all teams were notified of project tasks and impacts to other projects, completing all 10 projects on time with variance of less than 2% across a $3M program.
- Led development of processes and forms that supported full SDLC life-cycle for IT during stand-up of IT Project Management Office (IT PMO). IT PMO lauded as most thorough and mature PMO and recognized as resident experts on Project Management within company.
- Recognized as expert user of Planview and directly resulted in increase in use and adoption by Compassion PMOs as Planview Administrator and trainer for Project / Portfolio Management System (PPMS).
- Managed 11 complex software development programs to include financial plans, risk analysis, monitor and control, and project schedules, with team of 14 developers and project budget in excess of $1.5M, completing delivery with zero defects on time and under budget.
10+ years of experience
Managed agile projects through sprint framework by inspiring cross-functional, self-organizing teams to produce shippable code deployed in quarterly releases.
- As ScrumMaster, coached the product owner and team to build the product backlog, facilitated the daily scrum, and removed impediments to help team meet the sprint goal.
- Managed the schedule, scope, budget, quality, and forecasting of complex projects through Waterfall SDLC phases.
- Documented scope definition and linked business case needs to technical requirements traceable to test cases and expected results.
- Controlled project budget, labor forecasting for domestic and global resources, and cost of work performed along critical path to balance triple constraints.
- Reported project health and wealth metrics via Dashboard to senior level stakeholders.
- Managed risk identification, mitigation and resolution to minimize impact on project success.
- Promoted team collaboration without boundaries with virtual community and communication tools which increased quality, lowering costs and reducing project schedule length.
- Managed multiple technology projects 6 program releases per year; budget ranging $3 to 4M; matrix team avg. of 65 members – 70% global resources, contractors and vendors.
0-5 years of experience
Directed $4.3M “Transaction Framework” project; successfully delivered infrastructure & developer training required to implement BPMS using Pegasystem’s PRPC rule-engine-based workflow toolset.
- Managed application contractor work as well as all of the infrastructure work for the “Pre/Post Adjudication” project (part of $10.2M project). The infrastructure goals were met (including processing 75 complex claim-format xforms/second; utilizing IBM p-series servers, Message Broker & MQ Series with Informatica’s x-form tools.)
- Led OPL Case Manager Project; significantly improved BCBSMN’s ability to ID and track legal cases related to “Other Party’s Liabilities”.
- Oversaw $1.2M project to successfully build out websphere infrastructure on 10 servers with 30 Unix partitions; served needs of multiple business application projects. Migration from WebLogic to WebSphere.
- Managed Enterprise Security Framework project; assessing current strengths & weaknesses relative to compliance standards & process efficiency; established strategic goals for multiple years.
- Led Security Log Consolidation project; implementing ArcSight to integrate disparate security logs.
0-5 years of experience
IT Consultant assigned to Project Manage a $900 thousand modification to the Credit/Debit Card transaction system and a $1.5 million project to expand operations into the country of Peru.
- Utilized the company SDLC to allow for control and administration of the development, scheduling, status reporting, strategic planning, risk management and varying levels of communications between Payless IT and client organizations.
- Maintained that all project financials and accruals were within budget and met established financial metrics
- Utilized SharePoint as the repository for all Project specific documentation.
- Facilitated meetings with varying levels of reporting status to; project teams, steering committees, operations groups, and executives.
- Communicated to all relevant stakeholders and clients with regard to the planning, progress, and ongoing management of the scope, cost, and schedule of the project.
- Ensured appropriate resources were properly assigned to project tasks and that all defined milestones were met.
0-5 years of experience
Senior Project Manager for the ICC Team working on multi-million dollar Service Oriented Architecture (SOA) development projects.
- Promoted from Senior IT Process Manager to Senior IT Project Manager in under two years.
- Managed 89 Re-use projects which saved $9.1 million in development hours in 2010.
- Managed completion of 18 new service projects and 37 additional in progress new service projects in 2010.
- Provided prioritization of projects and coordination of 17 resources for program of projects.
- Acted as the official representative of project milestones, issues, status and documentation.
- Promoted adherence to the Software Development Life Cycle (SDLC).
- Ensured proper reporting of monthly ROI calculations to Senior Managers.
0-5 years of experience
Managed assigned projects within the IT Claims and Go to Market Services Project Management Office. Ensured that projects are in compliance within the guidelines set forth by the Enterprise Project Management Office.
- Clearly established scope, schedule and budgets of assigned projects.
- Coordinated the creation, approval and archival of all required project documents.
- Achieved approval on all EPMO Phase Gates throughout the SDLC.
- Effectively communicated project status with IT project team members, senior project management and business partners.
- Communicated appropriate sense of urgency and escalation of risks, issues and priorities.
- Led, motivated and held project team members accountable for their deliverables.
0-5 years of experience
Managed IT software technology migration projects using SDLC Methodologies.
- Managed software development projects with budgets up to $15M that created new functionality and increased revenue.
- Collaborated with clients to develop business case justification, budget and release schedule.
- Managed software development projects from business case creation to customer acceptance including requirements/analysis, design, development, testing, user acceptance and installation.
- Led global teams staffed with employee, contractor and vendor resources; domestic and off-shore.
- Managed projects using corporate processes and systems: ITUP and PRISM.
- Mentored peers on standard AT&T tools, facilitated shared learning and conducted informal compliance audits.
0-5 years of experience
Managed the bank wide web-based Platform Upgrade for retail, commercial and wealth management lines of business.
- Led a cross-functional team for 10+ integration projects for Architectural infrastructure, Retail Banking Branch Sales, Support & Delivery.
- Established and maintained positive business relationships with customers throughout the enterprise.
- Directed multiple process and operational changes to resolve application delivery issues that impact the retail branch operations.
- Identified “bottlenecks” and implemented new and improved processes and policies.
- Managed the vendor relationships by negotiating the external consultant contracts and pricing options.
0-5 years of experience
IT project manager guiding technology deployments through the architecture and engineering phases
- Developed standards across Infrastructure Services to allow for quality infrastructure deployments
- Analyzed project technical requirements, determine necessary time, resources and priority
- Authored multiple templates and processes based on industry standards enabling quality solution delivery
- Provided or facilitated solutions for requirements or technical issues that arise within project deployments
- Produced timely project details and metrics to Senior Level Management
6-10 years of experience
Managed multiple project teams simultaneously on 20+ highly visible corporate projects covering Enterprise-Wide IT Infrastructure and SDLC implementations. Projects included BI data warehouse migrations, server/database upgrades, office/data center migrations, digital marketing and application development.
- Built collaborative working partnerships with key business units, to broaden IT corporate strategic planning and service transitions like 3rd party re-locations and cloud based services.
- Utilizing Key Performance Indicators (KPIs) for continuous real-time project deliverable tracking, process improvement, and taking proactive solutions to mitigate project risks.
- Implemented North American Corporate Wireless Access and policies – Provided Scope, Design, Vendor relations, procurement, Document Information Protection Policy and Compliance.
- Created new financial reporting structure with Senior Management, AP/AR, and System DBAs reducing time from 1 hour to 5 minutes (90%) generating reports in Cognos for BI financial tracking of projects.
- Performed SDLC with BI Data warehouse databases on Solaris Shared Oracle Platform interfacing with Cognos, Informatica, Documentum and SQL database applications.
- Established Internal Office services across 10 North American offices, resulting in reduced external vendor costs for Multi-Function printer and copier expenses and service maintenance plans by 30% ($100,000).
0-5 years of experience
Supervised five Project Managers in support of a software development team of 250 to 300 developers and system engineers.
- Used Microsoft Project for project management and PeopleSoft for resource and cost management.
- Facilitated the design and construction of a Web-based project tracking system that utilized Microsoft Project, by assembling a team of project managers and working closely with developers to define the requirements, design, build and implement the system. Eliminated duplicate data entry and saved at least 200 labor hours per month.
- Managed between four and eight concurrent software development projects ranging from six weeks to 12 months in duration with budgets ranging from $25K to $2M.
- Led the project and performed system engineering functions for the implementation of and address validation system.
- Established and implemented a structured process for making critical decisions. Motivated and redirected a software development team by facilitating regular team meetings, guiding the discussions, and ensuring agendas were written, minutes were taken, action items were assigned, and follow-up activities were complete.
0-5 years of experience
Independently and successfully led a project to implement AX that which had 120+ customizations, which included mobile applications and web-based applications utilizing Biz Talk and .net applications.
- Managed project budget of $2.5M
- Responsible for delivering key established project metrics of time, cost, quality, and budget.
- Monitored and reported status of project progress and risk to C-Level executives regularly.
- Interact regularly and effectively with Global Development Teams.
- Held regular reviews with managers to ensure program and project plans were aligned with the company’s strategy.
- Managed project scope, alignment, adherence, and changes to ensure successful project delivery.
0-5 years of experience
Led team to incorporate new e-Commerce platform solution for merchant processing, established operational center of excellence for development team, managed PMO for all projects, oversaw $4M budget, and implemented effective IT Asset Decommissioning methodology within 12-month period.
- Recognized as one of 100 best team members for Technology Initiative based on organizational skills and proven ability to multi-task on project with diverse sets of people, platforms, and parallel timelines.
- Supervised development, testing, migration, turnover, and de-commissioning, and site closure for all assigned data centers and assembled teams, developing schedules to ensure timely project completion.
- Managed initiatives for enterprise compliance, professional affairs and services, improving compliance.
6-10 years of experience
As a key member of the Project Management Office (PMO), manage diverse teams in supporting multiple Business Platforms for Servicing and Credit Loss Management (SCLM) Business Unit. Collaborate with Business and Technology groups to prioritize business needs, develop project roadmaps and define strategic plans for successful execution of projects. Develop project plans and budget estimates; manage scope, peer verifications, release schedules and PMO/PQO (Project Quality Office) approvals.
- Successfully implemented Business Process Automation solutions using “Open Span” software to streamline various manual processes and enable tracking and management of Analyst’s workload and task assignments. Delivered an efficiency gain of 50-80% in processing delinquent loans and foreclosed properties.
- Maintained continuous alignment of program scope with SCLM business objectives; presented periodic dashboard reports to all stakeholders regarding program status, next steps, critical risks and mitigation steps.
- Established Program Management best practices for requirements gathering, prioritization, and project release scoping for “Quick Strike” platform. Drove the successful adoption of the new processes within various groups, which provided continuous visibility and transparency to all stakeholders.
- Defined Platform Roadmap and the ‘2011 Release Schedule’ for Quick Strike; Obtained buy-in from all teams.
- Mentored various teams on new SDLC 2.0 process and acted as a consultant for best practices as defined by PMO/PQO. Led the teams in producing high quality deliverables meeting all schedule and budget goals.
6-10 years of experience
Leading a program to implement a federated EMC Documentum record management solution to manage all electronic engineering records at Raytheon.
- Designed a virtual, scalable and secure records management infrastructure by collaborating with engineering, vendor resources and technical subject matter experts.
- Developed and presented the records management business case to Raytheon executives, scoping a technical solution to meet business requirements and cost constraints while providing a compelling return on investment.
- Led a program of five projects to implement the Remedy IT Service Management software suite as part of a $1B+ IT sourcing transition program.
- Partnered with an IT sourcing supplier to successfully manage program risks and opportunities through identification, analysis, mitigation and burn down.
- Bridged functional and organizational boundaries to negotiate business process changes ensuring enterprise alignment to IT Infrastructure Library best practices in a high pressure environment.
- Motivated and coached diverse teams to meet challenging transition timelines. Managed relationships with sponsoring executives to ensure alignment across a complex transition program.
0-5 years of experience
Successfully implemented the largest IBM enhancement with over 350,000 development hours.
- Received ACI ‘Award of Distinction’ for managing the largest enhancement that spanned a 2 year period.
- Created and communicated project status to all levels of executive management.
- Document risks and issues with mitigation plans and resolutions.
- Managed resources globally (Romania, Ireland, Australia, Bangalore, Leads, Watford, US).
0-5 years of experience
Led and managed project teams in the successful implementation of both strategic and tactical business and technology initiatives.
- Planned, coordinated, monitored and controlled projects implementing both new and enhancing existing systems.
- Tracked and controlled scope, built schedules and managed budgets on large, complex projects.
- Coordinated all development activities for multiple loan systems for the Mortgage Services business unit including boarding and lead management.
- Managed offshore deliverables, code accuracy and owned all reporting and systems release activities.
0-5 years of experience
Managed the development of IT operational controls and best practices for new and existing Barclays credit card products and applications.
- Designed and manage process improvement and control functions for credit products
- Led gap analysis, risk discovery and due diligence information gathering sessions to ensure project continuity
- Oversaw the development, approval and maintenance of system configuration and business process documents in division repository
- Authored and reviewed artifacts supporting the delivery of solutions and systems through the system development lifecycle.
- Leveraged use cases to design and test business functionality and information during agile process improvement projects
- Developed C-level dashboards for financial, resource and project status reviews
- Managed automated and manual testing efforts to identify project and solution performance needs
0-5 years of experience
Pep Boys Retail Point-of-Sale, Back Office and Enterprise Applications
- Managed staff of 35 during development, testing, rollout and post-implementation of $7M strategic point-of-sale, back office and central office systems for a $2.2BN tier 1 retailer, Pep Boys.
- Coordinated project schedule, resources, technical planning, and direction with main vendor, IBM.
- Stepped into position when project was off schedule and proceeded to deliver on schedule and accomplished roll out to over 600 stores throughout North America.
- Managed delivery of additional functionality requested by Pep Boys while still delivering planned scope on time. Coordinated plans for additional software releases.
- Worked with key executives during organizing, planning and process reengineering of the strategic point-of-sale system for Sears.
0-5 years of experience
Provided Project Management Institute standards and processes knowledge/support to peers. Used knowledge to create project management resource documentation for peer use, including project plan template, communication plan template, risk assessment, and close-out retrospective. Served as project manager on multiple small to medium-sized projects, including upgrading public key infrastructure, upgrading from secure hash algorithm (SHA) 1 to SHA2, and upgrading mainframe. Migrated desktop users to virtual desktop infrastructure, installed wireless capabilities into multiple remote offices, installed building automation system in new disaster recovery facility, and upgraded anti-virus software.
- Used project management knowledge to create templates for IT project management department.
- Developed and managed detailed project plans/schedules, project scope, and change management processes associated with voice as well as data migration.
- Provided proactive management of interdependencies, risks, and issues.
0-5 years of experience
- Managed and controlled multiple complex projects involving four to seven business units and departments.
- Developed business cases outlining project goals, resource requirements, timeframes and cost-benefit analysis.
- Created and executed project plans in a strategic manner that effectively balanced clients’ mix of quality, time, resources and costs.
- Negotiated for staff resources to ensure all appropriate disciplines were represented on the team.
- Managed resources by monitoring performance, coaching team members, and resolving routine and non-routine problems.
- Proposed and wrote formal procedures for PMO Office which were advanced to department executive level for approval.
- Quickly acquired knowledge of department’s culture and developed strategic rapports with critical contacts from different operating groups.
0-5 years of experience
Managed large scale or multiple small to medium sized projects. Successfully managed large Call Center, Customer Relation Management/Business Intelligence integrated with Computer Telephony Integration projects for two fortune 500 companies
- Managed the development and implementations of professional staffing services and solutions web portal
- Led internal and external resources, identified problems and resolved conflicts
- Upheld client expectations, strategic support, and managed IT systems in accordance with client requirements and business goals
- Development and creation of Oracle ERP & Financials R11, Middle Market Rapid Implementation Methodology (Project Plan & Deliverables). Definition of methodology phases (Planning, Development, Testing & Delivery, Training, and Support)
- Developed technical designs which satisfy business requirements and are efficient and effective in relationship to operational costs, usability and maintainability
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning
- Supervised resources, outsourcing, scheduling & personnel utilization, service contracts, software solutions design, applications development, implementation, testing, training and systems roll-out
0-5 years of experience
Lead major complex SAP project initiatives, including T-Mobile’s conversion of its legal entity structure.
- Directed large core team (70 + resources including 8 team leads) and an $8 million + budget
- SAP R/3 company code conversion (144 down to 28) plus open items/balances; spanning across MM, PS, AA, FI & SD modules
- Managed 17 boundary system conversions (key systems – BW, CRM, EBP, Sampson, CATS asset tracking, Vertex, Siebel, Concur, etc)
- Led entire testing effort (3 conversion dry runs, regression testing of 40 + interfaces, UAT across 15 + business groups) utilizing Mercury product
- Managed customer relationships and expectations to the VP/CFO level, including weekly presentations
- Successfully implemented project on-time and on-budget with company estemated savings of $300M over a 5 year period
- Received high marks for an intuitive design from SAP
0-5 years of experience
Defined project scope and objectives; prepare business case, and all required project documents (project definition, project charter, risk management plan, communication plan, schedule, quality plan, requirements documentation (technical, functional, and business), business and technical design, cost benefit analysis, test planning, execution, documentation, implementation, roll out, and transition of the project to operations).
- Participated in the development and implementation of improved project processes, guidelines, and metrics.
- Ensured risks and issues were identified, analyzed, and responded to, including maximizing positive results and minimizing adverse events.
- Managed project team members without direct line authority by working with business leads, balancing project and operation’s needs.
0-5 years of experience
Managed projects utilizing the RUP iterative development methodology in accordance with PMO process and procedures.
- Managed multiple projects to provide for network enablement and enhance the provisioning process.
- Managed the design and development of TIBCO-based billing, ordering and provisioning services utilizing SOA.
- Managed the design and development of the TIBCO-based common services to support services utilizing the Enterprise Service Bus. These services provided event handling, security and logging capability to the services.
- Managed the design and development of BPM Workflows utilizing Savvion in support of the quote to cash process for product services across telecom networks.
- Helped establish the PMO for the IT Organization. Developed process and procedures to support the Project Management Methodology using the Rational Unified Process. Mentored Project Managers, Development Managers and Developers in project management best practices.
0-5 years of experience
Fulfilled key role to manage and deploy projects across Enterprise Information Technology, Infrastructure, Tax, Assurance, and Human Capital (Internal Firm Services) including software and network upgrades.
- Partnered with key stakeholders and business groups to successfully deploy solutions and upgrades.
- Applied methodologies to ensure completion of deliverables and orchestration of scope across projects.
- Developed Agile checklist process to drive accountability, mitigate risk, manage scope, and report up.
- Directed off-shore teams from Tata Consulting Service and Infosys to ensure completion of deliverables.
- Participated in strategic planning initiatives. Experienced to interface with cost center managers, budget approvers, and multiple service owners to provide customer requirements, needs, feedback, and insights.
- Gained comprehensive knowledge of requirements gathering processes, proposal development, and business case development via extensive knowledge of application and solution development methodologies.
0-5 years of experience
- Led an Agile project team of 15 developers, analysts, and testers based onsite and offshore. Improved performance of team members, who were all new to Agile, by creating awareness of and reinforcing Agile (Scrum) concepts, processes and practices.
- Concurrently managed Waterfall projects varying in size from Large (6 to 9 months) to Fast Track (1 to 2 months) in a distributed matrix staffing environment.
- Consistently met key success criteria for projects – implementing on-time and within budget, and with excellent scores for Customer Satisfaction and Audit compliance.
- Interfaced with sponsors and stakeholders to determine feasibility, set project scope, and resolve constraints and risks. Responsible for creating Project Management Plan, maintaining project schedules, and providing status updates to Senior Management.
- Successfully executed a key strategic project to outsource software development to a major offshore professional services company.
- Provided key input to refine Project Life Cycle and Agile processes to improve efficiency and reduce time-to-market. Mentored new Project Managers.
0-5 years of experience
- Managed $1M portfolio of projects in diverse areas of Media, Entertainment, Business, and Vertical Solutions. Developed project plans and guided throughout review process. Leveraged sustainable relationships with cross-functional internal/external staff to drive full life-cycle project delivery.
- Mentored and supported staff to achieve on-time delivery of multiple projects in budget constraints.
- Worked with several Subject Matter Experts to gather requirements for new system developement
- Used Clarity to consolidate project plans, report status and show progress
0-5 years of experience
Served as Functional Project Manager of mission critical applications for the Claims Department, impacting 250+ user interfaces, 180+ business components and used by nearly 2,000 business users nationwide.
- Planed, monitored and executed projects to benefit Claims and Actuarial business department.
- Collaborated with business users and IT managers to define and implement business priorities and manage cross-team assignments.
- Participated in technology assessments and led technical initiatives in compliance with the enterprise architectural standards.
- Participated in demand and project portfolio management processes, facilitated prioritization workshops and communicated with senior management and stake holders.
- Developed and implemented a number of processes to improve quality and increase productivity in the areas of data quality, code maintainability and customer service.
- Let data quality improvements initiatives.
- Led teams through the full software implementation life cycle, including requirements, design, development, testing and deployment.
- Managed a team of ten VB.NET developers, achieved excellent performance and productivity results.
- Responsible for all aspects of staff management including, hiring, developing, training and addressing performance issues. Created and implemented processes to on-board and cross train new hires, to optimize and maintain adequate level of functional and technical expertise.
0-5 years of experience
Shaved several months off of project deployment time lines by developing/delivering an impact analysis approach ensuring all business requirements were fully defined prior to being handed over to IT for technical design.
- Instituted an implementation readiness questionnaire to ensure all applications were better prepared to address all pre-deployment activities as well as deployment risks and mitigations.
- Created a Unit testing/SIT readiness questionnaire to ensure all tools, data and testing requirements were clearly defined and understood prior to the start of testing
- Provided Program Management oversight in support of the TD Connect Card, a new reloadable card product available to both new and existing customers expected to generate $3 million annually.
- Increased market share by providing the business with the ability to offer a new product (Teen Card) offering TDB customers a reloadable card option for minors with funding via Visa, Mastercard, ACH expected to generate $3 million annually.
- Managed/deployed several fee revenue generation initiatives expected to increase revenue in excess of $15 million annually.
- Set up retail money out initiative to grow credit card pre-qualifications across the retail store platform
- Deployed retail money in Student Checking project expected to grow revenue by $5 million annually.
- Deployed Non customer Penny Arcade fee increase project expected to grow revenue by $4 million annually
0-5 years of experience
Q20 CCW Program
- Lead IT PM for company’s top program to enable next generation transformational capabilities for seamless quoting and ordering experience.
- Built and led a high performing team of 15+ consultants (onsite and offshore) with a budget of over $3M to deliver scalable solutions for complex business capabilities.
- Managed project delivery process – tracked project through PLC gates, identified, escalated and resolved issues.
- Collaborated with IT functional managers, analysts, technical leads and business leads to design and implement plans that ensure business capabilities are delivered at the highest quality.
- Maintained relationships with multiple vendors, negotiating vendor contracts, managing scope of work and vendor deliverables.
- Provide Status Updates to Senior Executives and program stakeholders on the health of the program on a regular basis.
- Lead IT PM for managing [company name] Manufacturing team efforts to enable new MPa (Manufacturing Partners) as a DF org in new emerging markets.
- Partnered with several Manufacturing Partners IT teams, B2B, Infosec and business for architecture assessment of various partner systems, finalize migration plan and complete the integration with [company name] processes.
- Spearheaded IT efforts to certify B2B gateway capabilities to handle large volume of orders and 7B5 notifications to MPa’s.
- Project team won the [company name] CLEAD collaboration award for the successful partner migrations.
0-5 years of experience
Managed IT cross department project to address AS400 RPG development project to address Massachusetts State Auto Reform requirements
- Managed, within a matrix management structure, business analysts, subject matter experts and developers
- Influenced the organization by bringing PMI project methodology to the project, and teaching team members to use these methods, making their deliverables successful
- Incorporated Agile life cycle in order to get releases out quickly and to meet requirements added to scope
0-5 years of experience
Assisted in planning the kickoff of an inventory management system deployment for 7500+ retail locations across North America
- The successful implementation of this project was the #1 Strategic Goal of 2010 for the CIO
- Negotiated the use of an existing POS application roll-out management system for software delivery
- Managed the process development and launch of an interim solution for a future HRIS / Oracle implementation
- Required a working knowledge of Retail, Business Processes, Procurement, Inventory, Supply Chain, Risk, 3rd Party Logistics & negotiation with ~10 vendors & suppliers
- PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
- MS Project, MS Office Suite, Visio
0-5 years of experience
Federal Healthcare Reform (FHCR)- Led a discovery-based project task force to strategize, organize and comply with FHCR deliverables such as dependent coverage, early retirement, Appeal processing and annual and lifetime limits.
- Resource management – utilize extensive people management skills for development/BA/QA/DBA resources to meet project delivery schedule for multiple new Healthcare benefit programs.
- Performed as scrum Master with multiple Oracle project teams.
- Web-Based Project – revamped and dramatically accelerated member portal account enrollment and usability via Oracle portal and streamlined account authentication process.
- 2009 1099-HC Implementation – managed a task force to assess and devise an approach to comply with 1099-Health Care requirement. Led a team of 30+ business and IT resources to implement system modifications, develop multiple business processes and execute communication.
0-5 years of experience
- Two months in-depth training with State of Colorado’s Medicaid / Medicare Management Information System; HIPPA compliant privacy rules and confidentiality laws.
- Reviewed / revised all phase 1/2 project management plans with PMO vendor.
- Created timeline to track phase 1/2 plans, schedules & milestones; produced requirements analysis reports.
- Initiated and revamped existing SharePoint sites to store / manage files more efficiently and to enhance communication, collect feedback with other internal departments.
0-5 years of experience
Directed a porfolio of projects thru the full life-cycle to support property opening in Miami, including Point-of-Sales for food/beverage, retail, and spa services. Provided hands-on project oversight, monitoring progress to avoid obstacles and rapidly resolve potential concerns, while coaching staff. Developed productive partnerships with all levels of staff, from corporate executives and project team members to vendors.
- Developed the Project Management Methodology to be used by project team members
- Spearheaded project plan creation using MS Project 2007.
- Monitored multiple projects to achieve successful delivery.
- Developed/Implemented resource and training plans.
0-5 years of experience
Provided full working knowledge and experience with all phases of the project life cycle (Including but not excluding: discovery, planning, requirements gathering, design specifications, solution development)
- Provided client support, quality assurance and systems integration
- Worked closely with marketing, development and creative teams to effectively manage multiple small, medium and large projects with varying levels of complexity
- Responsibilities included managing a staff of 12 Project Managers and the implementation of IT projects
- IT Project Management Proposal Writer
- Consulted with client to assess client’s needs and wants
- Researched and provided feedback to clients in regard to client’s specific requests
0-5 years of experience
Implemented Saleforce.com for Regional Contact Center using AGILE Methodology
- Implemented an Enterprise wide solution of ImageRight Document Imaging Application Software
- Managed a Corporate Enterprise wide multi location PBX Phone system switchover to VOIP Project to include 1 call center, 2 claims centers and 468 retail locations. Included an IVR rewrite which included new menu’s, CTI and call recording.
- Rewrite of Consumer Web, to include tablet and mobile platforms, with enhanced functionality and navigation.
- Retail Store Multi-Function Printer MFP Refresh project which included 417 stores in 13 states
- Responsible for each project’s planning, budget, vendor and resource management
0-5 years of experience
- Managed State Regulatory Reporting projects to be in compliance with the 2014 Healthcare Reform initiatives
- Facilitated requirements gathering and data mapping sessions between state health representatives and Meritain IT teams
- Developed project schedules, cost plans, and budget baselines using MS Project and Planview
- Participated in internal initiatives for process improvements including project work intake and project management governance
0-5 years of experience
- Managed State Regulatory Reporting projects to be in compliance with the 2014 Healthcare Reform initiatives
- Facilitated requirements gathering and data mapping sessions between state health representatives and Meritain IT teams
- Developed project schedules, cost plans, and budget baselines using MS Project and Planview
- Participated in internal initiatives for process improvements including project work intake and project management governance
0-5 years of experience
Managed several Software-as-a-Service (SaaS) implementations, Network Infrastructure Upgrade, Data Warehouse / Business Intelligence deployment and E-Commerce / Internet
- Implemented Salesforce.com from installation to adoption across 3 major departments utilizing cross functional teams and Salesforce.com certified 3rd party integrators. Including Web to Lead and Internet Business to Business (B2B) Integration.
- Implemented the Net Suite ERP System for the company’s international operations in EMEA regions.
- Finalized the deployment stage for the Data Warehouse / Business Intelligence utilizing MS SQL Server, BI360 Data Warehouse and Reporting Tools and Tableau
- Set up and coordinated the company’s IT Project Planning Committee which will be evolving into the Project Management Office (PMO) using MS Project and Smartsheet.
- Managed the Enterprise Infrastructure upgrade of Network Server Clusters, Communications Link and SQL Server 2012 Database using a Managed and Hosted Services.
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[Senior IT Project Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
