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Senior Technical Analyst Resume Samples
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0-5 years of experience
Created Intercall accounts.
- Created and maintained Distribution Lists, Mailbox, Security Group in Office365 and Active Directory.
- Achieved production goals.
- Received multiple service excellence award for performance review in team work, client service and technical solving
0-5 years of experience
- Promoted to Senior Technical Analyst within 5 months of employment
- Received service recognition award as lead analyst for Deloitte LLC account
- Revamped old system of training new employees for more interactive and seamless onboarding program for technical support team of 22 employees
- Lead long-term managed services for largest sales opportunity in company history, with the US Social Security Administration for Governance and Migration projects
0-5 years of experience
Network and Server Administrator, and Project Manager
- Configure, maintain, and manage over 300 network devices to include Business related switches, Process Control switches, and wireless access points.
- Server ownership on over 700 virtual servers to include building, & maintaining.
- Implemented and managed several RDS environments with over 100 thin clients in each environment.
- Designed and implemented a $25,000 network redesign of the Lime Kiln facility.
- Implemented and oversaw a $50,000 project that installed 20 network cameras in the Wood Yard area to increase security, reduce risk of injury for Wood Yard operators, and eliminated over filling chip silos and wasting product.
- Effectively manage the Process Control firewall that allows for a needed split in network between the Business network and the Process Control network.
- Manage over 70 network cameras that aid in process monitoring and security.
- Assisted in a server migration that upgraded all Windows 2003 servers to 2008R2 and 2012R2.
0-5 years of experience
- Updated electronic ticketing system (SolarWinds) and communicated ticket priority and status to end users.
- Responsible for completing 25-30 tickets a day, depending on ticket difficulty.
- Added, modified and deleted user accounts in Active Directory including password resets and group/security management.
- Provided technical support for 15,000 clients in 12 school districts via phone and remote
- Installed Citrix ICA Client and Receiver on district and personal devices. Configured connection and user accounts.
- Deployed software, managed devices and re-imaged machines using SCCM.
- Escalated tickets as needed and met Service Level Agreement (SLA) for tickets assigned.
0-5 years of experience
- Responsible for managing the Emergency Roadside Service (ERS) Business Continuity Planning which include creating notification process across organization structures. The results created a more simplified approach in both notification and running the BCP events.
- Designed and implemented critical application availability scorecard. The scorecard allowed clear directional outcomes of performance for the week, the last five weeks, year to date and rolling year to date. The results allowed for clarity of incidents in day to day operations, while giving visibility to leadership on trends.
- Updated the Auto Vehicle Locations (AVL) software by creating a cross functional team made up from Automotive Field Representatives, Resource Management Center Manager, ERS Tech. Team members and AAA National specialist. By leveraging the knowledge of the team members plus gathered and applied best practices from other successful clubs we were able to document the systems decision making process and design a standard set of system parameters that we can leverage across our territory. The results were improved utilization from 45% to 77%, this allows dispatchers to focus on calls that fall outside of targeted handling time. This transitioned into Open AVL which allowed multiple service providers to work in unison within the same boundaries. All of this resulted in better response time of 93% of calls being handled in 45 minutes or less, which translates into better customer satisfaction and reduce cost to the fleet.
- Technical and Training support for applications such as: D2000; D3; AVL; Self Service Portal. Hardware support: Radio; Tablet; Push To Talk. This support requires working with Service Providers, Automotive Field Representatives, Member Service Center personnel and Club Fleet personnel both in person and remotely.
0-5 years of experience
- Configure, diagnose and resolve technical problems for clients pertaining to the company’s flagship software product, Dell power edge server hardware and software, and network.
- Solved network technical problems by the use of Wireshark and other various programming principles.
- Analyzed the requirements for end users with the aim of recommending and implementing an all-inclusive approach for improvement and enhancement.
- Develop procedures and technical manuals for the support team for providing comprehensive support to the clients.
- Provided helpdesk training to team members on hardware installation, connectivity and maintenance.
- Accurately documented client’s technical issues within iSupport Ticketing software.
0-5 years of experience
- Administration of network with approximately 350 users, 300 pc’s and laptops, and eight servers (ranging from NT to Server 2003).
- Implement upgrades/updates to system software utilizing Microsoft SMS and SCCM.
- Responsible for the reduction of SAPortal (network threat) scores from 22,000 in January 2008, to below 10,000 by March and consistently reduced the scores each month with due diligence and proper work ethics.
- Accountable for the day to day operation and administration of the Microsoft Active Directory services and associated systems, including Windows-based file servers, enterprise backup systems using Symantec Backup Exec, workstations
- Assists the Divisional Network Engineers with the installation and configuration of components (Cisco Switches and Routers) of the network infrastructure.
- Provides technical support for a large, complex computing infrastructure that requires 24x7x365 uptime for mission critical systems.
- Receive and respond in a timely manner to incoming calls and/or e-mails regarding PC and/or hardware problems.
- Interim Senior Technical Analyst covering each facility (Northside, St Pete General, Largo Medical Center, LMC Indian Rocks Campus and W. Fla. Supply Chain Warehouse) that was without a Sr. Technical Analyst and provided training to the new Sr. Technical Analyst upon hiring.
0-5 years of experience
- Managed Oracle Applications R12 interfaces and customization.
- Acquainted to Oracle E-Business Suite in PO, INV, AP, AR, OM and GL modules.
- Defined concurrent programs, executables and value sets based on client requirements.
- Created PL/SQL packages, procedures, functions for data population.
- Enhanced the existing processes by automating them.
- Administered, maintained and worked on Quasar: a manufacturing based application which had 3 decentralized centers
- Designed and developed a process for reimbursement claim for nearly 1000 employees, known as INFOR. Employees post
- ATG Tool is a front-end tool designed for end users, where users place their orders and this system is linked with Oracle ERP and the details are then populated in Oracle database and the orders are then confirmed in ERP.
10+ years of experience
- Develop analytical solutions for the financial and requirements execution tasks of the 415th Supply Chain Management Squadron at Hill AFB, including buy and repair workload, requirements planning and analysis, schedule development, conformance reporting, travel, and overhead analysis
- Develop, maintain, and support database programs that integrate information from multiple stand-alone legacy systems into a single model that greatly reduces monthly input, analysis, and report preparation time for 150 users while increasing accuracy
- Perform all database design, development, and coding tasks required
- Support Production Management Specialists, Item Managers, Logistics Managers, Equipment Specialists, Resource Control Officers, and senior management with analysis, reporting, and metric development tasks
- Develop production schedules and funding levels for inter-service workload with the Army. Participate in negotiations that formalize goals and develop metrics that measure performance against them
- Assist with the consolidation and standardization of metrics and analysis procedures across multiple squadrons
- Analyze and prepare recommendations to senior management for implementation of new systems, procedures, or organizational changes
0-5 years of experience
- Serve as a senior escalation point for Sales Analyst on complex technical issues involving Hardware, Software and reporting
- Liaison between operational staff and engineering to bridge communication gaps on open technical issues
- Provide technical solutions and trainings to VIP customers dealing with [company name]’s Telematics service
- Coordinate with engineering on new Telematics software/Firmware releases
- Generate technical documentation on product support and training
- Development and administration of Knowledgebase for cross-departmental use.
- Conduct product audits for VIP Telematics customers
- Track and monitor progress of cases that are worked on and ensure intern and external customers are apprised of status.
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Senior Technical Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
