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0-5 years of experience
Supervised a team of 9 programmer / analysts responsible for providing production support to the Polk Commercial / Aftermarket Sales teams.
- Created a comprehensive work request entry and tracking system that reduced work effort by more than 33%.
- Created and maintained an issues reporting database that reduced issue analysis and troubleshooting times by more than 50%.
- Created SOPs and Work Instructions that reduced time from work request entry to product delivery by 25%.
- Leveraged Six Sigma Green Belt skills against more than 10 internal processes that reduced duration by more than 25% and improved quality by more than 50%.
- Created team scorecards and a dashboard that allowed others outside the team to review team and project metrics and statuses.
- Analyzed and restructured a legacy process that reduced process duration by 75% and generated an additional $750k in revenue opportunities.
- Provided technical input and feedback while attending industry trade shows thus creating new sales opportunities for the Commercial / Aftermarket sales staff.
0-5 years of experience
Managed dayshift team supporting plant workstations/printers, pick-to-light systems, Sorters & Control panels, RF scanners, Nextel devices, and Freshdirect LED Marketing sign.
- Improved asset tracking for critical replacement parts to catastrophic lost due to system/equipment downtime.
- Facilitated new RF checkout process for entire facility to save thousands of dollars in repairs and losses.
- Successfully managed new responsibility of over a 1000 Sprint/Nextel accounts including billing and asset management of nextels, blackberries and transportation Airclic scanners-Nextel devices.
- Initiated weekly staff meetings and trainings to review new processes and any SEV1 issues that occurred.
- Installed PLC, DAC and Accusort scanners for new conveyor system to reduce customer boxes by 40%.
0-5 years of experience
As a Sr. Technical Analyst, supported IT services for 60 users in the Akron plant, including ERP System Administration, PC Hardware, software, server administration, LAN administration, disaster recovery, VoIP Phone System, documentation and end-user training. As an IT Supervisor, managed 4 IT Technical Analysts, supporting IT services for 400 users in 3 plants and the corporate office, in the US and Mexico. This included Network and Server Administration, PC hardware and software support, mobile device support, helpdesk management, security management, risk management, asset control, annual operating plans and budget management.
- Project Manager for global deployment of Microsoft SCCM, Sophos Anti-Virus, Solarwinds Network Monitoring, and mobile phone upgrades.
- Managed a $2.4 million IT budget for North America, while coming within 5 percent of AOP and Forecast accuracy in 2012.
- Negotiated cost savings on copier lease agreements for my sites, resulting in a 10% reduction in lease costs.
- Instituted a Risk Management strategy, to identify potential risks, and to estimate when each risk would put the company at a high level of exposure.
- Migrated all physical servers in my sites to a standard server footprint using Dell’s EqualLogics and VMWare.
- Identified key weaknesses in one of my employee’s skills, and put a plan together to develop his Emotional Intelligence. Since then he has been promoted, and improved his overall PD metric score from the bottom 3 in 2012, to the top 3 in 2013. Also, 2 of my employee’s were promoted in their second year under my coaching and leadership.
0-5 years of experience
Supervised the team of IT Specialists which provided support to over 300 field installers and office staff
- Developed several procedures that raised the efficiency of the Deployment and Planning teams by 20%
- Maintained a MS SQL Database which provided faster data mining analysis for our internal reporting
- Created several key Excel reports that simplified the visualization of big amounts of data for Management
- Directly supervised a group of three IT Specialists in different locations and with specific qualities
- Level 3 support regarding day to day issues and direct liaison between regional offices and corporate IT
- Maintained and administrated several Call Center servers that handled more than 2000 calls per day
- Assisted the HR department in the research, hiring and interview process for new IT Specialists / Planner
0-5 years of experience
Managed communication and IT operations across three sites of 150 users
- Directly supervised a senior programmer/analyst, network administrator, and EDI coordinator. Identified and delegated assignments prioritizing work tasks.
- Planned, developed, and monitored annual capital budget and annual operating budget meeting corporate financial goals.
- Directed IT project management, department administration, hardware and software implementation, and user support.
- Reduced batch processing time and screen response time by 90% through researching, justifying, and implementing an upgrade of AS/400 computer system.
- Developed application programs in RPGIV, CL, and IBM query languages for inventory control reporting and sales and shipping analysis, which enhanced retrieval of key financial information.
- Directed system upgrades including IBM AS/400, IBM OS/400, RF scanner, and MAPICS ERP software increasing processing speed and enhancing software applications.
0-5 years of experience
- Trained employees, managed schedules & budgets for all department projects.
- Successfully negotiated with AT&T, Verizon & others, to save the company over $20k/year.
- Budgeted, implemented & supported company smart phones, building security and computers.
- Processed data sets of over 11 million records (for marketing analytics).
- Performed security audits, log reviews and trained programmers in proper security practices.
- Implemented a company-wide transition to a cloud-based E-Mail solution.
0-5 years of experience
Managed the successful consolidation of all distributed global IT support services into one single point of contact center (SPOC) located in Miami, Florida.
- Implemented and installed monitoring systems to measure individual and team KPI’s.
- Developed training plan to increased quality of service delivery.
- Created policies and procedures to reduce downtime, faster turnaround time to increase overall productivity.
- Transitioned local incident tracking system (GSW) to Global Incident Tracking system (Remedy).
- Managed Global support of ERP system (Oracle).
- Provided training and knowledge base to support mobile devices such as PDA’s and Blackberry’s
0-5 years of experience
Recruited, managed, and trained a high-performing team of IT support professionals. Developed internal policies and procedures. Provided 24/7 on-call support and resolved complex technical issues. Ensured compliance with diverse regulations and developed network and server reports and asset tracking systems. Procured hardware / software.
- Created solutions that improved productivity; oversaw numerous system migrations.
- Implemented a program that reduced the need for costly dedicated business tools.
- Served on the first standardization taskforce, meeting key business goals.
0-5 years of experience
Managed IT infrastructure including purchasing and system implementation, while supervising 8 engineers. Provided Tier-3 desktop support for 1500 users.
- Assisted in the move of 80 servers from Schaumburg, IL, to McKinney, TX, as part of data center consolidation project, with zero business disruption.
- Implemented IBM Tivoli Monitoring that monitored revenue generating applications consisting of 40 servers, reducing downtime due to system failure.
- Maintained inventory status and provided metrics to senior management for lifecycle management.
6-10 years of experience
Accountable for driving operational activities and managing the IT staff on a 24/7 basis for a retail distribution center with over 300 users. Worked closely with Supply Chain Operations to support users on Windows desktops/laptops, server, networks, RFID equipment, cabling, and software applications.
- Utilized ITIL framework methodology to provide root cause analysis of downtime and increase availability of systems.
- Led enterprise-wide projects that impacted IT infrastructure and Operations in Logistics and Retail Stores, and implemented cost effective solutions aligned with business goals and objectives.
- Managed and monitored staff, drove service delivery standards and compliance with company policies and procedures, and identified and implemented continuous improvement initiatives.
- Reduced operational IT costs in the organization by reduction of printers at an annual savings of $12,000 in 2014. Reduced OT hours needed by implementing staggered work schedules for support hours for the client, as well as instituting on-call rotations for IT associates during non -peak hours.
6-10 years of experience
Highly motivated IT Supervisor with the ability to develop and implement complex projects. Maintained high-quality relationships with customers by addressing concerns/discrepancies and providing relevant solutions in a timely and effective manner. Proven ability to adapt well to challenges and changes. Self motivated with the ability to prioritize multiple projects. Responsible for all call center management of four business areas: Telecommunications, Internal Network Support, Electronic Data Interchange, and Help Desk/Hardware Setup and Repair.
- Proposed and successfully implemented the strategic direction of a centralized help desk. Effectively streamlined processes and reduced operating costs. Immediate improvement in customer satisfaction. Increased service levels by 35%.
- Successfully implemented all IT connectivity needs for approximately 2200 exclusive United Healthcare accounts. Exceeded the given deadline.
- Supervised, trained and motivated 25 information technology professionals to achieve maximum performance, on-site and remotely.
- Ability to work with minimal supervision and communicate with staff and clients at all levels of the organization.
- Successfully converted multiple, newly acquired laboratories to LabCorp IT infrastructure. Completed due diligence site evaluations.
- Volunteered and participated in the beta testing of new software technologies and offered suggestions for functional enhancements. This was on a company-wide basis.
- Extensive experience in interviewing and talent selection process.
- Analyzed, designed and managed departmental databases to increase efficiency in metric reporting. Monthly trending reports distributed to executive staff.
- Created Standard Operating Procedures in compliance with Federal and State regulations.
- PeopleSoft inventory and asset control.
6-10 years of experience
Interact with sales and distribution department coordinating IT support for this areas in the 3 different plants inside of the campus.
- Supervised, hired and trained 16 IT team members who provided support to 3 manufacture plants inside the campus.
- Worked and understood different system requirements based on customer necessities and adapted customer requirements to our system process.
- Actively participated in daily IT support; drove IT department to be an excellent support of operations by leading the team to understand E2E system / Process.
- Provided direct support to customs system applying updates; ensured Logistics’ Department to have the latest customs regulations available in their process.
- Core user / IT support for ERP system on SD and FI modules.
- Local first line support for the EDI process control.
- Participated as IT local core leader for sales / distribution on the ERP migration from TRITON to SAP achieving transparent migration.
- Worked directly in the startup operations for a big cell-phone manufacture as IT leader. My duties were to start up process operations on ASY; production and shipping; setting up all operation; buying the equipment base on customer’s requirement; co-work with engineering team for production lines’ design and set up and coordinated network team to run infrastructure for customer GSM and our company network.
0-5 years of experience
Responsible for the management of over 60,000 tapes used for the backup and recovery of system data.
- Supervised teams in a 7×24 environment including scheduling, setting performance standards and working within a Local Union contract.
- Participated in disaster recovery exercises.
- Managed the organization’s budget for storage in a strategic data center.
10+ years of experience
Planned, implemented, and managed entire technical infrastructure for the Tucson International Gem Show with an attendance of over 50,000
- Hired, trained, and supervised technical staff
- Setup all wireless connection equipment, computers, printers, scanners, and ID badge systems and dismantled and inventoried
- Assigned incoming tickets to staff and ensured problems were resolved in a timely manner
- Oversaw network hardware deployment and replacement (routers, switches, and cabling)
- Provided effective and consistent onsite and phone support for computer hardware and software, database, and printer issues
- Organized and queried data for daily reports
- Researched, purchased, and implemented new technologies
0-5 years of experience
Supervised the Business Infrastructure Team that provided 2nd and 3rd level help desk support and IT consulting services for more than 1,000 Clinical Research users. Participated on a global server / application reduction initiative managing the project at the Ann Arbor site for the development informatics and research operation organizations.
- Increased efficiency in the global reduction team by designing a strategy to reduce the number of file share servers at each site. Retired twelve Ann Arbor servers and participated in the move of eight application servers to the global Data Center in Connecticut.
- Developed productive working relationships with users by chairing a monthly Information Technology forum where business needs were discussed, solutions were developed, and team building was encouraged.
- Managed the efforts of the global Windows 2000 desktop deployment in Clinical Research by documenting customer concerns, creating solutions, optimizing global processes, managing scheduling, presentations, communications, and training. Created best practices that were implemented globally as well as staying within a global corporate budget.
- Managed a critical demanding deadline to upgrade 51 Phase 1 study PCs by quickly putting together a project rollout & implementation plan while recruiting and leading a cross-matrix team.
- Managed and mentored seven support techs that provided LAN Infrastructure support & delivery to over 1000 Clinical Research customers. Responsible for interviewing, hiring, coaching, and performance appraisals of staff.
0-5 years of experience
In charge of overseeing day-to-day technology operations with the school
- Assisted in the identifying, acquiring and maintaining of hardware software and network products
- Planned, created and executed a grade level technology curriculum for grades K-8
- Provided small group lessons to teachers and students when extra help upon request
- Implemented safety procedures and firewalls for the students accessing the internet
- Coordinated with teachers on long term projects that utilized a technology based approach
0-5 years of experience
Guided and supervised the assigned team as per company rules and regulations
- Trained and education peers and direct reports regarding proper work completion and adherence to company
- Monitored timely performance of the employees in the workforce and motivated them to accomplish more
- Assigned duties to employees as per their areas of expertise
- Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas of improvement.
- Maintained and documented work completed on a daily basis; presented the report to management.
0-5 years of experience
Create and maintain users, privileges, views, tables, synonyms, sequences and indexes in Oracle 8i, SQL Server 2000 and SQL Server 2005 as per the need.
- Managed the logical and physical database or review description of changes to database design to understand how changes could affect physical database. Tested, corrected errors, refined changes, created queries for reports processed in the database ensuring accuracy and integrity of company data.
- Develop, monitor, and maintain backup and recovery for assigned databases to include the appropriate transaction logging.
- Providing highly available database and application infrastructure according to Business Continuity requirements using SQL clustering, load-balancing, etc.
- Responsible for routine DBA jobs such as backups and restores of SQL Server 2000 and 2005 databases.
- Data migration using DTS services across different databases like Oracle, MS access 2003 and flat Files
- Managing Databases spread across multiple servers in Production, Development, staging & testing environments.
0-5 years of experience
Managed a global team responsible for the global operation of collaboration services such as Enterprise Content Management (ECM), Instant Messaging, and Web & Application Hosting.
- Led the consolidation and virtualization of Application hosting servers (23 to 7 servers)
- Introduced an Instant messaging service (included technical ROI analysis, architecture design, implementation, and global support)
- Managed budget of ~$6m
6-10 years of experience
Oversaw and managed hardware and software support operations both on-site and at multiple remote locations ensuring system operability, functionality, and minimal business disruption.
- Project Manger and SME for end-user support projects
- Created a focal point team interface; managed and assigned responsibilities/tasks to the support teams throughout project implementation including analysis, design, development, evaluation and follow-up ensuring timelines were met
- Responsible for the desktop staff’s performance reviews, career path infrastructure and assisted/recommended education and training for the group therein
- Assisted with network troubleshooting and resolution; scheduled and implemented new/upgrade applications and rollouts
- Member of an IT / PMO Focal Group ensuring proper project prioritization and project completion
0-5 years of experience
Monitored, and properly escalated critical electronic communications
- Promoted to leadership rank, and monitored activities of 2 to 4 junior employees
- Maintained all electronic logs, files, and publications
- Data entry
- Awarded advanced placement in the Department of Romance Languages UM-C
- Awarded advanced placement at the Universidad de Lenguas Modernas
- Chosen for a computer science internship from pool of students at UM-C
10+ years of experience
Developed Financial and Sales applications in COBOL and RPG in an IBM A/S400 environment
- Programmed enhancements to base application programs written in COBOL in an IBM A/S400 environment and various software upgrades
- Participated in ERP implementations, including JDE World
- Managed entire EDI with multiple high volume trading partners in an IBM A/S400 environment, using EXTOL, Trusted Link translators, and various VAN protocols.
- Day-to-day operations in an IBM A/S400 environment. Tape rotation, printing, maintenance.
0-5 years of experience
Managed IT Help Desk, Electronic Document Interchange and System Administration.
- Balanced vendor engagement, project management and operational duties.
- Maintained accurate records of all maintenance, inventory, and security measures.
- Monitored and tested network performance, supplied statistics and reports to management.
- Configured, tested and troubleshot routers, firewalls, LAN/WAN/VLAN/Wireless network.
- Administered Intrusion Detection Systems, VoIP devices and Active Directory.
- Upgraded and maintained servers, server room infrastructure, desktops and peripherals.
- Participated in on-call rotation including off-hours and weekends.
0-5 years of experience
Supervised 2 positions IT Specialist and Systems Analyst
- Won a GIS Mobile government grant from ESRI to produce an Election Asset Management system using Trimble Juno mobile device and ArgGIS Mobile SDK and C#.NET technology. Set up my own GIS server, test environment.
- Saved the city over $300,000 by incorporating mass-scanning and touch screen technology to streamline early ballot processing.
- Member of Pima County GIS Coop, and City IT ArcInfo Server User Group.
- Managed and administered Diebold (now ESS) election systems.
- Produced updated election system procedures manual.
- Introduced better controls for tracking software licenses and storing software and related license documentation.
- Managed the video surveillance system, performed monthly backups and maintenance.
- Maintained over 88 computers and other equipment such as printers and mass scanners for Mayor & Council and Clerk Office staff, upgrading RAM, etc as needed, troubleshooting hardware issues.
- Administered Mayor and Council meetings, supervised secretaries during the meetings.
0-5 years of experience
Managed two departments of approximately 20 associates
- Created powerful forecasting report using Excel and Visual Basic
- Created database in department for tracking and managing paperwork
- Led project to upgrade all PCs in building to Windows 7
- Led project to install fiber optic cable in building
- Traveled to other DCs to learn departmental functions for use in own department
- Assisted Human Resources with recruiting and onboarding of new talent
- Trained and developed new IT Supervisor
6-10 years of experience
Solely and directly responsible for a team of nine IT Technicians for the support, installation and complete operations within the states of Illinois, Missouri (Including St. Louis Metro), Western Kentucky, Northwestern Indiana, Southwestern Indiana, Southern Michigan and Southern Wisconsin areas.
- Responsible for implementation, training and support for all client products to ensure total client satisfaction for retention with hospitals, correctional facilities, large client groups, private practices and government entities.
- Lead over 15 technicians in divisional system conversions for two major Laboratory Acquisition conversions. Worked closely with executive committee in corporate mandated projects with consistent success and advisement.
- Coordinated, planned and converted over forty Major Client Healthcare Group sites throughout the greater Chicago area.
- Worked closely with client’s decision makers on all installations, service and conversions with constant success. Addressed any concerns of client to ensure 100% satisfaction.
- Advised Sales, IT Helpdesk and Divisional leaders on what IT system would best meet the needs of the clients existing IT environment.
- Worked with IT Logistics group (Corporate) to act as a Beta area for new product testing and provided client and IT feedback.
- Provided consistent WebEx weekly training sessions on Policies and Technologies for my team (i.e. Front Range Ticketing system and Cradle point wireless hardware).
0-5 years of experience
Managed day-to-day operations to meet all state compliance regulations
- Provided network administration, and internal helpdesk support
- Performed storage and restoration procedures using Veritas
- Executed database management and provide daily and monthly reports
- Installed hardware and software setup and administered support
0-5 years of experience
Managed and supervised a team of IT employees in Computer Operations and Desktop Support personnel.
- Ensured daily, weekly and monthly production schedules were processed correctly and timely in order to meet SLA commitments.
- Purchased and oversaw the configuration and deployment of desktops and laptops on the corporate campus.
- Developed metrics concerning performance of IT support team as well as the Helpdesk.
0-5 years of experience
Employed as an Electronics Technician onboard the Discoverer Enterprise for the duration of the BP Gulf of Mexico oil spill / recovery effort, gaining experience invaluable to the oil field as well as offshore instrumentation / electronics.
- Chief E.T./ I.T. Supervisor onboard the Cajun Express in Brazil, required to perform with only OJT, as no training matrix exists for this unique position, learning Portuguese “on the fly”.
- Maintained multiple networks connecting different technologies and equipment not specifically engineered to be compatible with each other.
- Redesigned local and controls networks to provide better performance, stability, and redundancy, resulting in less maintenance time and fewer communication failures.
- Worked independently of supervision, requiring initiative, self-training, and increased levels of responsibility during downtime and quick response events.
- Required to quickly troubleshoot equipment with no prior hands on experience, training, or anyone else to rely on for guidance.
- Coordinate support with 3rd Party and equipment vendors.
0-5 years of experience
Guided and supervised Tech II team per company rules and regulations
- Trained and educated team regarding proper work completion and adherence to company standards
- Monitored and managed time keeping and PTO
- Performed interviews to fill vacant positions
- Developed new hire training orientation (IT specific)
- Conducted one-on-one coaching’s and trainings
- Maintained and documented work completed on a daily basis
- Maintained work instructions for ISO certification
0-5 years of experience
Lead team of 8-12 developers and systems and business analysts and oversee large portfolio of mission-critical applications.
- Oversee and participate as lead software engineer in development in development of custom business solutions utilizing C#, ASP.NET, Java
- Manage team and project budgets, undertake performance and compensation reviews, and execute stakeholder management functions.
- Oversaw major application development and implementation in support of $5B capital spend
- Developed custom software solutions for high demand drilling and completions teams.
- Oversaw integration of major (1500+ users) applications with enterprise systems such as SAP.
- Led a team of high performing developers, systems analysts, business analysts, and consultants
0-5 years of experience
Successfully led large, enterprise-wide, cross-functional projects
- Provided exceptional development and support for one third of the accounting organization
- Provided evaluation and coaching for staff of up to seven project managers and business analysts
- Recruited qualified project managers and business analysts
- Participated in process improvement and cost containment initiatives
- Responsible for project management, functional design and development team leadership for Accounting and Treasury related applications
- Provided outstanding support and enhancement for custom applications after initial rollout
- Coached and mentored peers in application design and project management
- Served as QA testing coordinator for integration of a major acquisition requiring significant process and interface changes
6-10 years of experience
Software/Hardware Support Specialist, Provided LAN support for TCP/IP network. Assisted with desktop support created and configured new Windows NT and Windows 95 Clients on domain, Supported software utilities including MS Office 97.
- Backup Administration (NT backup- VERITAS, Backup Exec, etc)
- Tested and installed all components of computers including system boards, memory, CPU, hard drive, SCSI drive, CD-ROM, floppy drive, VGA, sound cards, modems, SCSI control, and network cards. Created dummy networks for testing and quality assurance purposes.
- Perform database queries and some statistical analysis work on the PC.
- As Member of a NT server team, performed day-to-day network operations including server maintenance, monitoring, and troubleshooting. Managed NT Users, User rights, Groups account policies, user profiles, system policies, and permissions.
- Extensive use of MS Access Database creating a helpdesk database involving Macros and related tables.
0-5 years of experience
On boarded and trained new technicians hired on to the Mobility Support Desk
- Updated, maintained, and distributed process and policy documentation to team through group presentation and email communications
- Oversaw QA process for tickets and computer bench testing
- Tested and evaluated next generation mobility hardware and software
- Performed site audits, provided feedback, process modification, and training material
6-10 years of experience
- Supervised all helpdesk technical support staff in provision of services to all VPP users within a cGMP Validated infrastructure
- Developed and implemented the VCMP1 domain, including physical server hardware, O/S installation, Active Directory configuration, and streamlining processing with Senior IT management
- Provided technical direction, strategy, guidance, and support for hardware, software, and network operations to increase efficiency and overall user satisfaction
- Procured, installed, and configured 60+ MS Windows Server 2003/2008 servers
- Served as acting DBA for numerous SQL Server 2005/2012 instances and numerous Oracle 10G instances
- Directed the successful migration of all VCMP users/servers from the VCMP1 domain to the parent NIH domain
- Implemented AdventNet’s OpManager program to monitor all servers, server applications, internal web based applications, security, and database functions and availability
- Primary contact for all technical consultations regarding existing and incoming validated IT systems
0-5 years of experience
Managed 120 physical and virtual servers and over 500 users accounts in a Windows 2003 AD environment
- Upgraded and maintained NextGen Electronic Health Records (EHR) system (v5.6.x and KBM 7.8.x)
- Helped [company name] secure over half a million dollars in federal grants with the upgrade of the EHR system, utilizing the ‘Meaningful Use’ program
- Oversaw and managed a 1.8 million dollar operational budget
- Managed multiple departments including Systems Administrators, Communications, DBA, Desktop Support and medical abstractors
- Oversaw security and operations, implementing best practices, polices and new software to meet HIPAA requirements
- Managed Exchange 2007 environment with over 500 users
- Managed and grew the VMWare ESX 4.0 environment, implementing HA, vMotion and vStorage
- Managed Dell Compellent Series 40 SAN
- Created documentation of environment and implemented new procedures to maintain documentation after implementation of server and services
10+ years of experience
At age 17, was initially hired as a commercial trainee while attending school in business studies with the intention of being a cost accountant. Three years later, heavily into technology, was chosen by the US corporate office to oversee the computerization of its UK operations; became the youngest employee to be sent to corporate in Boston from the UK; spent three months training on Univac systems (later Unisys) and brought knowledge to the UK.
- Built an entire IT department from no existing infrastructure at a period when information technology was first emerging as a vital resource in global communications.
- Developed applications to support inventory management, order processing, export processing, payroll, cost accounting, and other manufacturing processes
- Supported manufacture of electronic components for the European and Asian electronic industries
0-5 years of experience
Managed department web services.
- Managed departmental IT projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.
- Served as liaison between department financial managers and online financial system (PeopleSoft) support and developers.
- Conferred with staff to explain project and individual responsibilities for functions and phases of the project.
- Participated in the preparation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation as required.
- Provided backup server support for department work management system and application (Facility Focus).
- Supervised departmental IT staff
6-10 years of experience
Contracted to the Federal Aviation Administration – Air Traffic Organization. Managed 50 technicians while Supporting over 40,000 customers with hardware and software issues.
- Incident and Task Management
- Assisted with development on New Employees
- Implemented processes
- Acted as a point of escalation
- Trouble-shooting application on a daily basis, facilitating users in the field
- Act as liaison between customers and internal support to assure accurate problem interpretation
6-10 years of experience
- Developed and maintained positive relationships with customers.
- Supervise and trained staff; aided staff to troubleshoot complex customer issues.
- Responsible for location coverage through detailed scheduling.
- Supported and maintained local network, wireless devices, computers and printers.
0-5 years of experience
Responsible for the management and development of the Service Desk staff
- Implemented new documentation procedures, processes for intaking request
- Implemented a ticketing system that allowed true time reporting / monitoring of all
- Manage internal customers expectations and request
- Plan and implement improvements for the continuing success of the department
0-5 years of experience
Supervise technicians in multiple counties and 3 states
- Provide technical solutions to technicians on daily basis
- Worked with administrators and technicians to support education goals via technology
- Provided direct onsite direction during implementations of equipment
- Evaluated technicians on customer service and technical abilities
- Assisted in creating budgets along with supporting needs of the IT director
- Assisted Network Administrator in completing duties
0-5 years of experience
Handling a team of 4 workers.
- Definitions of partners contract support (Microsoft, Symantec, HP, SUN, and IBM) and acquisition new technologies (New Hardware and Software).
- Works on projects, as assigned
- Providing direction of assigned staff to meet new system development and user requests
- Monitored and recommended standards for software and hardware
- Capacity Planning and performance tuning for Windows servers
0-5 years of experience
Supervised three I.T Technicians.
- Interfaced between technical implementation team and functional design team to resolve application design, build and test issues.
- Technicians in maintenance of computer systems, hardware, software, LAN, Internet, security cameras and staff ID badge printing.
- Made weekly worksheet for maintains tasks and services.
- Monitored team progress and implemented changes to provide quality service to station comprised of 30 PCs and 7 laptops for 20 users.
0-5 years of experience
Managed of a team of IT support technicians providing application, and infrastructure support for multiple production facilities in US and Canada.
- Point of escalation, and liaison between production facilities and corporate IS
- Successful code deployments for both fall and spring seasons
- Metrics reporting
- Implemented ITIL practices
- Monitored & Maintained Service Level Agreements (SLA)
0-5 years of experience
In addition to my IT Network Supervisor responsibilities, I managed five IT professionals in two disciplines, Network/Server Support and Application analysis and development. This is accomplished by prioritizing assigned cases, monitoring performance and timely resolution and on occasion disciplinary actions if needed.
- Report to VP of IT, communication with all levels of management including the COO and CEO on a daily basis.
- Develop and plan the IT budget in conjunction with the VP of IT
- Project management (Cummins Generator implementation)
- Managed and Implementation of the Dell AppAssure Backup / DR Solution
- Implement Next Gen UTM firewalls (SonicWall NSA3500)
0-5 years of experience
Act as primary contact/supervisor for Field Technicians/System Administrators, providing them with daily/weekly schedules.
- Engage hardware support teams to resolve system outages for all systems. Provide leadership with updates around scheduled and unscheduled downtime.
- Manage hardware/network (Windows POS Systems and Cisco LANs) orders and installations for all new sites.
- Responsible for maintaining network wiring and equipment refreshes for over 1200 sites.
- Manage logistics between the headquarters warehouse and sites.
- Preparation of budgeting for the Field Team.
- Work closely with vendors to obtain hardware and other equipment required for new sites and upgrade projects, to exceed $3MM/year.
- Contract Management for larger projects requiring additional resources
0-5 years of experience
IT Supervisor for the FinCo Business Management System, HR Medical and SL-VL Portal, Service Management System, and Budget System
- Part of the BPT project, a transformation project to overhaul the Leasing Business process of the organization.
- Developed the FinCo Business Management system to manage the business of the Leasing Department.
- Developed the corporates Service Management Systems to be used by the Service Department to handle calls, dispatching of service engineers and consumables.
- Developed the HR Medical Reimbursement, Vacation and Sick Leaves Portal for the Human resource department.
- The Budget system was designed to manage the Gross-In and Gross-out transactions of the Sales Department for marketing purposes and had worked on the assigned module of the Budget Scoreboard.
- Tools Used: Visual Basic 6.0, Visual Basic .Net, Crystal Report, MS SQL and Oracle Databases.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
