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System Support Specialist Resume Samples
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6-10 years of experience
- Coordinated and managed all communication plans for training exercises to include assurance of proper functionality, regulated radio frequencies and equipment needed for a 100% success rate.
- Maintained the security of $6.2 million dollars in highly sensitive communication equipment with zero losses in a 3 year period.
- Trained soldiers that were directly assigned to me to a greater standard and coordinated training schedules to increase their knowledge which ultimately led to their promotion.
- Demonstrated great physical security and organization skills with zero negative COMSEC, Communication Security, flags in ensuring of meeting all regulations and compliances.
- Implemented software updates to new equipment while training 120 soldiers to 100% success with operation, maintaining and troubleshooting skills.
- Managed and coordinated the ordering, pick up and distribution of communication parts for a total of $8.4 million dollars while deployed in Afghanistan during a 9 month period.
- Established a quarterly, monthly, weekly and daily maintenance plan to effectively ensure the longevity and functionality of all radio equipment to be operable at any given time.
- Constructed, tested and ran CATV and coaxial cable through vehicles and hard structured buildings as well as throughout tents in a field environment.
0-5 years of experience
Contracted through DeployHR as a System Support Specialist to provide support, maintenance and improvements for Trader Joe’s logistics operations.
- Developed a custom user request form that could be utilized across all Distribution Centers
- Created workflow documentation for multiple internal processes and suggested improvements
- Improved taxonomy, usability and search functionality for their intranet knowledge base
- Gained an understanding of logistics operations as well as the systems needed to support effective distribution
- Worked with the local Allentown Team to upgrade facility infrastructure and application integration
0-5 years of experience
- Performed quality control to minimize and eliminate errors.
- Produced workflows to execute processes.
- Created and maintained automation tasks to accelerate process performance.
- Communicated with internal and external clients to coordinate production activities, settle complaints, and resolve issues.
- Prepared, analyzed, and distributed various reports.
0-5 years of experience
System Support Specialist team member responsible for supporting on-site workstation deployments and IT-related issues for the San Diego Costar office. Provided guidance to address reported problems for all Costar employees via phone and email support. Assisted users with various hardware and software issues not-limited to accounts issues with Active Directory, VPN troubleshooting and Microsoft Office.
- Responsible for workstation and laptop setup for all San Diego-based employees using Acronis Imaging Software
- Assisted with PrinterLogic setup and configuration which was rolled out to entire company
- Created new user accounts in Active Directory
- Troubleshot and maintained Polycom Video Teleconference and projectors in conference rooms
- Provided basic troubleshooting support for Avaya phone system
- Traveled to several conferences such as RECON in Las Vegas and NAA (National Apartments Association) providing on-site support for Costar and Apartments.com employees
- Assisted remote sales team with issues related to iPad, iPhone and Ping ID VPN troubleshooting
0-5 years of experience
- Built a virtual private network (VPN) from the ground up using Cisco ASA 5520 within two weeks, serving as a Project Manager and liaising with the director to determine project requirements and specifications.
- Configured and deployed a monitoring tool, OpManager, to enhance proactive response time to network/virtual environment issues and improve operational performance.
- Administered and maintained the enterprise-wide network virtualization environment on three vCenters, configuring new virtual machines, networking, and related templates.
- Spearheaded the installation, configuration, and upgrade of VMware vCenter and ESXi servers from 5.5 to 6.0, as well as Veeam backup and replication to accelerate efficiency of virtual servers.
- Maintained enterprise network performance, data center infrastructure, and connectivity across multiple offices with 200 end users; included routers, firewalls, VPNs, switches, and wireless equipment.
- Set up Remote Desktop Services virtual server in Windows Server 2012R2 and migrated all users from Windows 2003 terminal services.
- Collaborated with a team of six system support specialists and managers to complete projects.
0-5 years of experience
- Responsible for developing web applications and ad-hoc reports to aid nurses and doctors in treating patients with mental health and substance abuse issues. Main stack involved C#, ASP.NET, angular.js, T-SQL
- Developed census boards that bi-directionally interfaced with our Electronic Health Record system using SQL for data pulls and web services with SOAP responses for data writing
- Developed tools to aid in state reporting of client data to help meet goals to fund our non-profit
- Programmed and maintained android tablets running in house web app and NFID tag system
- Help with the on-call support and ticket system
6-10 years of experience
System Support Specialist
- Level 3 Support, iPhone, IPAD, Blackberry, Microsoft surface pro and Laptop, desktop. Video conferencing, projector, Copier Machine, Upgrade office 365 and. Support Maas 360 Apps.
- Resolve third level trouble tickets for personnel at several NYC locations and priority departments.
- PC setups and Imaging specialist.
- Provided Troubleshooting for broadband Roadrunner Cable Internet Service
- Install on a variety of platforms MS win9x, win2k, win7, win10 and configure of networks using switches, router and network devices updated
0-5 years of experience
- Provide level 1 & 2 remote application support to end-users company-wide handling 30+ tickets daily. Utilizes help-desk software (Service Now) to log-in problems, escalate to appropriate departments and thoroughly follow up on tickets until resolved.
- Function as a training specialist to all stores, corporate office and warehouses, instructing them on the functionality of new enhancements to the system which include writing documents for company’s knowledge base. Implemented company’s transition to Office 365 while conducting webinars to train employees company-wide.
- Work closely with the development team to conduct standard set of tests to validate that the program meets requirements. Ensures accuracy of changes, logs exceptions and expands upon test plan created by developers to account for other situations that may need to be tested following the SDLC methodology.
- Troubleshoots network related issues. Configures network devices including firewalls, routers, switches, & ap unit configuration changes as per appropriation. Monitor stores’ network using Solarwinds and Netscaler, company-wide to make sure each stores stays up and running. Communicate network issues with 3rd party vendors such as Nexus & AT&T via WebEx.
0-5 years of experience
- Provided direct guidance to IT director to oversee deployment of enterprise software
- Partnered with network administrators to resolve institution policies and security
- Deployed and managed images for institution software, hardware, and peripheral
- Daily utilization of Microsoft Management Console to monitor and troubleshoot
- Served as project manager for multiple classroom updates to campus computer systems
- Performed troubleshooting techniques across a broad spectrum of hardware and software platforms to support faculty, staff, and students across 12 buildings with over
- Utilized tools to analyze and remove system malware, spyware, adware, viruses, and other threats
- Collaborated with peers to solve campus-wide technology issues including conducting
- Hired, supervised, and mentored student workers achieving intern credits for degree
- Provided excellent customer service to all faculty, staff, and students
6-10 years of experience
Accurately and completely enters patient surgical account information
- Perform charge activities and determine special fees
- Perform daily reconciliation of surgical charge records
- Perform problem resolution
- Assist with Charge Description Master codes
- Customer service for system support department and Pre- procedure department
0-5 years of experience
- Maintain Cash America’s Point-of-Sale workstations company wide
- Maintain support back to Shop Network Team
- Contact various telecom vendors for repair of circuits. i.e. Time Warner Telecom, and Level 3
- Train Cash America shops in usage of new Point-of-Sale system.
0-5 years of experience
- Provide tier 3 technical supports desktops, laptops, peripherals, network printers, and wireless APs
- Provide remote IT support and responsible for the infrastructure of 3 remote locations
- Relocated 100 users into 1 remote corporate location
- Install and maintain any software for users to perform daily job functions
- Participate in team projects and followed projects through to completion in a timely manner
- Maintain user accounts and policies within Active Directory.
- Provide excellent customer service and worked well with users of all ability levels
- Responsible for inventory and equipment disposal for 3 remote locations
- Document SOPs and FAQs used within the Infrastructure Department.
6-10 years of experience
- Performs system support work to provide hardware and software support to approximately 1000 customers in DDS offices in Austin.
- Performs a broad range of highly complex system support work in an Intelligent Workstation/LAN system environment comprised of an iSeries, multiple LANs, and PCs running Windows 7. This includes numerous desktop applications including Microsoft Office. I also help maintain all desktop and network printers in the agency.
- Performs LAN actions involving Active Directory. This includes creating user accounts in a timely and accurate manner. All work is saved in Track-It.
0-5 years of experience
- Provide technical support for sales employees, assisting with troubleshooting ordering software and catalog software
- Salesforce administrator for organization, in charge of user creation and management
- Use of ticketing system and Salesforce to enhance communication with users
System Support Specialist Duties and Responsibilities
The duties and tasks performed by system support specialists vary depending on the software and hardware used by the hiring company. These core job tasks, however, are common regardless of these variables:
Provide Tech Support System support specialists answer requests for software and hardware support throughout the company and its various branch locations.
Perform Maintenance System support specialists perform preventative maintenance on hardware systems and network equipment to prevent errors.
Troubleshoot Problems System support specialists troubleshoot hardware problems and find fixes for them. This work involves computers, phones, safes, printers, and all digital systems connected to the network. In addition to handling hardware, system support specialists also test software programs for defects and bugs.
Install and Upgrade Software and Hardware System support specialists install new software and connect new hardware to existing networks. They also upgrade software packages and outdated hardware, which can include adding memory, replacing drives, and installing accessories.
Repair and Install Cables System support specialists install and repair network cables.
Back Up Data System support specialists back up data files and information to prevent loss during system upgrades and equipment replacement procedures.
Remove Viruses and Malware System support specialists remove viruses, malware, and other damaging programs from software.
Train Staff System support specialists train staff members to use various software programs and pieces of hardware, such as network printers.
System Support Specialist Skills and Qualifications
System support specialists need strong computer skills and extensive hardware and software knowledge to perform repairs and installations, and to teach others how to properly use equipment. When hiring these specialists, employers look for individuals who display the following skills:
- Time management – system support specialists use time management skills to prioritize support tasks and complete job duties efficiently
- Computer skills – excellent computer skills are essential for system support specialists, who work with multiple types of software and hardware
- Communication skills – system support specialists need excellent communication skills to listen to problems reported by users and to relay information regarding the proper use of software and equipment
- Problem-solving skills – system support specialists diagnose and repair problems with software and hardware, which requires strong problem-solving skills
- Physical fitness – system support specialists lift and move pieces of equipment, and crawl, bend, and squat to install cables and diagnose hardware issues, all of which require physical fitness
System Support Specialist Education and Training
Employer requirements for system support specialists differ based on the complexity of their network systems. Employers commonly require system support specialists to have at least an associate’s degree and preferably a bachelor’s degree in computer science, information technology, or business. However, some employers will accept candidates who have past technical support experience and no formal education. Little to no job training is provided by employers, as system support specialists should already have the skills and knowledge needed to perform repair, installation, and troubleshooting tasks.
System Support Specialist Salary and Outlook
PayScale data shows that system support specialists earn a median annual income of $49,348. According to information provided by the Bureau of Labor Statistics, computer support specialists (who perform similar duties) earn $52,810 annually. Projections show this field growing 11 percent by 2026, growth that’s faster than the current national average. Most employers provide medical and dental insurance benefits in addition to salary. A majority of system support specialists also receive paid time off as part of their standard benefits package. Because of the travel involved, some employers may additionally provide system support specialists with fuel and mileage allowances.
Helpful Resources
Use these books and websites to find job techniques and tips, learn more about upcoming events, and discover training and educational resources to advance in this career:
CompTIA – this website offers strategies, technology resources, information about training events, educational webinars, and professional networking communities for all IT professionals
Computer Networking from LANs to WANs: Hardware, Software, and Security – read this guide to delve into computer networking in all its forms. The text is accompanied by a companion CD that provides even more in-depth information for system support specialists
Association of Support Professionals – all professionals who provide technical support can make use of the resources at this website, which includes news updates and research reports
Application Administrators Handbook: Installing, Updating and Troubleshooting Software – learn troubleshooting techniques and strategies for installing and updating software programs of all kinds with this book
Association for Computing Machinery – ACM is dedicated to advancing computing as a profession and provides members with conference dates, education opportunities, and a digital library full of resources
PC Help Desk in a Book: The Do-It-Yourself Guide to PC Troubleshooting and Repair – learn how to install software programs and hardware cables, remove viruses, and perform many of the tasks that system support specialists are responsible for with this in-depth guide
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System Support Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
