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Systems Manager Resume Samples
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0-5 years of experience
Liaised with Education & Training Department leadership to create training platforms for AthenaHealth, Cerner Soarian Financials & Clinicals (Scheduling, Billing & Clinical)
- Analyzed and assessed the impact ICD10 would have on current outpatient practices and overhauled work flows to manage the impact.
- Designed and created over 40 routing slips to comply with ICD 10 for all specialties and primary care departments across the practice which resulted in zero negative impact to the revenue cycle functions.
- Collaborated with IT and Telecom to organize a 3 clinic consolidation and practice relocation; over 150 employees and 5 departments.
- Managed implementation of a call center to Community Medicine department which handles over 400 calls daily.
- Participated with Executive Team on the review of various EMR solutions and the impacts on Community Medicine.
- Assisted IT on testing any changes to systems for all Community Medicine Systems to ensure end user functionality
0-5 years of experience
Created and maintained frontend and backend solutions for financial software. Collaborated across teams to lead software development projects throughout the entire SDLC. Provided end user support and troubleshooting for the finance systems. Managed remote development team providing solutions for ColdFusion applications.
- Migrated financial applications to a new data center. Installed and configured applications on Windows/Unix verified testing results and acquired stakeholder signoff early and under budget.
- Developed solution in custom ColdFusion staffing application to incorporate a recruiting module, which significantly improved the recruiting department’s productivity and data accuracy.
- Engineered a solution in the staffing tool to allow staffing managers to assign staff to projects in batches, greatly improving their efficiency.
- Created custom solution in time keeping tool to allow more than 90% of the international locations to automate PTO accrual, greatly reducing costs associated with manual PTO tracking.
- Identified a lack of a backup for the Subversion repository, took initiative and installed/configured a mirrored Subversion server for Disaster Recovery.
- Volunteered to take on Unix/Linux administrative tasks to support the IT Infrastructure team and broaden my skillset.
0-5 years of experience
Managed Client Systems Operations Team, which supports second level support for a number of IT platforms including Windows and Macintosh operating systems, printing, mobile devices, patch management and application packaging validation.
- Oversaw service transition for Desktop Modernization, which migrated over 9000 client desktops from XP to Windows 7 over a one-year period, finishing ahead of time and under budget.
- Led 120-day implementation of virtual desktops to scale availability to 1900 endpoints in a timely manner for CG’s offshore strategic partners.
- Managed the growth of mobile devices within CG, which saw the increase of devices serviced from 1600 to 3000 units.
- Reset the corporate approach to an ITIL methodology resulting in adherence with industry standards for service transition resulting in greater efficiency of service and support.
6-10 years of experience
Managed CRM systems and sales & service intranet; supported online banking team with project management and data analysis.
- Designed, implemented, trained, and support a SharePoint “CRM-light” solution deployed to sales teams. System tracks referrals, call list activity, sales pipeline, and sales reporting.
- Relationship manager for Salesforce.com; configured web interface, used data integration tools, and wrote custom reporting application.
- Responsible for bank CRM systems (home-grown and Salesforce.com); authored RFP, researched white paper, and evaluated vendor solutions, including financial analysis of each proposal.
- Designed and implemented a custom distributed Microsoft Access/SharePoint application for tracking business online banking customers.
- Project manager for retail online banking RFP and vendor analysis project; lead analyst for retail and business online banking conversion projects.
- Awarded Colleague of the Month on three occasions.
6-10 years of experience
Developed online application eliminating paper-driven processes and reduced overhead costs
- Redesigned marketing website, improved SEO performance and content; increasing traffic to the application and generated more leads
- Developed online student resource website, allowing students to retrieve their account information through an online form and reduced the I.T. helpdesk’s workload
- Deployed the college’s Learning Management System (LMS), allowing for the introduction of an online classroom for students; Trained faculty how to publish their lessons online
- Developed several internal web applications that improved employee productivity and/or reduced operating costs for the college.
- Key Technologies: VB.Net, ASP.Net Framework, MS SQL, HTML 5, CSS 3, JavaScript, Bootstrap, jQuery, Visual Studio, C#
0-5 years of experience
Led project teams and collaborated with global business units, development, operations and support teams to define, implement and drive process improvements for IT application development.
- Created a comprehensive, reusable performance test plan that was used by all global dashboards to benchmark performance results and mitigate risks having to do with performance issues.
- Standardized and streamlined a global process for user acceptance testing and trained 100+ users on UAT best practices.
- Led initiative to improve processes based on lessons learned to ensure future projects are delivered with excellence.
0-5 years of experience
Served as Change Manager for North America, facilitating the IT change lifecycle and hosting weekly Change Approval Board meetings
- Served as Major Incident Manager in 24/7 on-call rotation
- Managed team responsible for Identity and Access Service Delivery, ERP, and asset management systems
- Implemented and administered security, operations, support, updates, and backup procedures for Oracle JD Edwards Enterprise One systems
- Provisioned systems user identity and access utilizing IBM cloud based services, IBM iSeries security, Oracle JD Edwards Enterprise One security, and Active Directory
- Provided systems management, security administration and operational support as part of the Oracle JD Edwards E1 ERP system global implementation project team. Systems and security teams met all project deadlines during successful implementation.
- Implemented new Change Management process utilizing Service Now application
6-10 years of experience
Responsible for communication between stores and corporate office regarding implementation of new systems, training and initiatives.
- Managed the company help desk and urgent support line providing 24/7 customer service
- Provided desktop support and other office equipment for all users
- Managed 3rd party vendor relationships for support, equipment, repairs and supplies
- Authored more than 20 standard operating procedures for front end users and receivers
- Developed training documents and procedures used by 110 employees
- Centralized production of shelf tags/talkers resulting in a $60,000 store labor savings annually
- Trained 44 store and all office personnel on the new systems
- Configured, tested, implemented and maintained new front end software (67 checkout lanes), receiving software, corporate office systems and perishable department scales (99 units)
- Delivered a comprehensive analysis to the Pricing Strategy team on the effect of Every Day Low Prices throughout the organization
- Reduced sign label costs and materials by 50%
0-5 years of experience
- Processed 500 to 550 manufacturing orders into ITAS computer software monthly and performed warehouse intakes for all materials to monitor inventory levels
- Responsible for data entry and record keeping of all manufacturing orders for traceability purposes, invoicing, quality control management, and monthly/quarterly audits
- Eliminated back logged orders from 150 to a current status consisting of the previous days shipped orders through various process improvements
- Created production logs/folders for all commodities produced and developed proper protocol for food safety policies and procedures
- Organized and maintained the master shipment scheduler by implementing new excel data sheets to track orders that were shipped, rescheduled, returned, or reworked
- Facilitated ongoing training for warehouse personnel and implemented new procedures for filling out production logs for accuracy and consistency on a continuous basis
- Managed customer accounts with sales totaling approximately $400,000 per month
- Inspected mix report to verify proper amounts of materials were used during production and to identify opportunities for efficient ways to decrease spillage and waste
10+ years of experience
Managed multiple mainframe computers in multiple locations, supervising and training a diverse support staff
- Oversaw the downsizing of the hardware platform, and consolidated old applications onto a smaller footprint.
- Initiated and managed projects for OS, database and utility software updates.
- Advised and acted as liaison for disaster recovery planning and testing.
- Supervised and supported staff in four states, with duties that included training, mentorship, and performance evaluations.
0-5 years of experience
Maintained in-house email system. Worked with contracted electronic media mailing vendors to send out electronic mailings for internal departments and customers. Responsible for accuracy and meeting scheduled deadlines.
- Managed email systems including lists and members for in-house systems including Lyris, Twelve Horses and external email vendors.
- Managed, planned and executed all aspects of opt-in email newsletter campaigns including strategy, development, creative production and work flow to meet publication deadlines.
- Partnered with various internal groups to implement tactics and ensure consistency with overall marketing program and client brand identity.
- Tested new system functionality to keep up with the latest industry standards and technology.
10+ years of experience
Proposed, planed and implemented projects concerning installation, operation, administration and maintenance of company computer systems.
- Performed technical and administrative work in the planning, design, installation and on-going administration of all computer systems and local area network to ensure efficient functioning of all systems. Identified problems and implemented solutions.
- Evaluated vendor products in terms of company needs to ensure that appropriate and relevant products were obtained while maintaining cost effectiveness.
- Created graphic and alpha/numeric mylars for pad printing plates.
- Created monthly P.O.S. reports of company sales and transmitted to vendors.
- Created monthly export of inventory for numerous internet posting sites.
- Responsible for the purchasing of all computers, peripherals, printers and supplies.
0-5 years of experience
- Lead technical advisor, and manager for all networking and enterprise services within the organization
- Directed organization IT department to 100% compliance during audits of Information Security, Communication Maintenance, and Information Assurance programs
- Managed project for the integration of tactical information systems into the strategic network
- Led a team of 145 radio, satellite communication, information security, and information systems professionals in support of over 4,000 U.S. and coalition troops during Operation Enduring Freedom
- Developed the organization’s information assurance policies, information security plans, and provided oversight as the Information Assurance Manager
- Selected to serve as the organization’s Information Systems department head and Knowledge Management Officer over 8 other qualified Officers within the organization
- Developed and directed the integration of Knowledge Management business processes and systems
6-10 years of experience
Sr. Systems Manager in Retail Store Systems department for a 91,000 associate, $17 billion pharmacy organization.
- Lead diverse technical teams in developing high quality software solutions to support business goals in the following areas: Point of Sale, Store Inventory Management, Store Financials, Portal applications, and iPad/mobile applications for 4600 store locations.
- Collaborate with executives on future strategic solutions, current capital project status updates, and prioritization of projects based on company strategy and return on investment.
- Facilitated migration of enterprise Data Warehouse solution.
- Mentor to Retail Store Systems Managers in project and budget management.
- Integrated acquired (Brooks Eckerd, Save-A-Lot) systems into Rite Aid IT infrastructure.
- Successfully migrating from Unix platform to Windows platform, multi-million dollar project.
6-10 years of experience
Technical Computer and systems municipality of Culebra, PR
- Rebuild, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation.
- Installed and Configured desktop PC’s, determined hardware/software problems, troubleshoot connectivity problems, and make sure user fulfillment.
- Experienced with remote access software.
- Password recovery and maintenance. Enhanced stability and operation of systems and network.
- Documented any installation and upgrades used.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
