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IT Team Leader Resume Samples
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0-5 years of experience
Project managed new store installations: budgeted, procured, programmed, and installed IT technology (Voice, Network, & Data) in 15 new stores and one (1) distribution center in 33 months. Project managed nine (9) stores directly and co-project managed an additional six (6), all on schedule and within budget.
- Managed budgets of $500K and teams comprising of 5 Equipment Techs and 2 Telecom Techs.
- Identified equipment needed to reduce customer wait and checkout time at Grand Openings by 30%. Improving the customers’ first experience with H.H. Gregg Appliances.
- Negotiated Frame Relay contracts saving company in short-fall penalties, while reducing monthly data expense by $5,000.
- Co-Project Managed the successful upgrade of Point-of-Sale equipment (245 CPUs and peripheral equipment) in 26 Ohio stores – on budget, within 90 days – 30 ahead of schedule.
- Organized the process of receiving new IT inventory and tracking current stock, designed input forms to streamline the inventory process and reducing lost/misplaced equipment by 20%.
0-5 years of experience
Recruited and led a staff of 5 Senior Technicians, 3 Technicians, and 2 Specialists to support multiple facilities engaged in day-to-day network equipment management and troubleshooting.
- Recognized as Manager of the Month, Manager of the Quarter, and Manager of the Year.
- Results exceeded the company’s strategic goals and increased profitability for organization.
- Coordinated the installation of new software, network equipment upgrades and replacement.
- Ensured that the database was maintained and updated in timely manner.
- Expeditiously completed all network integration design, implementation, testing and maintenance.
- Tracked and communicated project progress and issues, and presented resolutions to stakeholders.
- Set up network after installation of new equipment including Multiplexors, Routers, and PBX switch, over to a Digital Subscriber Line (DSL) for multi-location set-up of wireless network.
0-5 years of experience
Supported the New York Life conversion to Canada Life legacy systems.
- Successfully led a product conversion team that converted 120,000 NYL policies to the mainframe administration system.
- Introduced cost saving procedures such as a program that would automatically correct postal codes, thus saving hundreds of hours of manual effort.
- Successfully coordinated and implemented the conversion of all correspondence being produced by the purchased New York Life business to Canada Life standards and guidelines.
0-5 years of experience
Selected by Commanding General – 3d PERSCOM (BG Byrne) to deploy in support of Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF), as part of his staff. Responsible for establishing policies, procedures, and personnel accountability systems used for war-time operations for Coalition and Joint Command. Accomplishments include:
- Lead a team in the successful execution of one of the largest accountability efforts in American history by developing the Joint Theater Personnel Roster (JTPR). The JTPR accounted for over 300,000 service members and civilians spread throughout 15 different countries from Africa, the Middle East, and western Asia. The JTPR was created with limited resources using SQL Server 2000 and an ASP application over secured internet to connect with organizations throughout the world.
- Created a casualty system that accounted for over 150 deaths and 800 injured service members during OEF and OIF through July 2003. The casualty system worked in conjunction with the JTPR to provide accurate casualty status for the theater of operation, the coalition, and for soldier’s families.
- Established and implemented 9 redeployment teams in 6 areas throughout Kuwait and Iraq that coordinated the movements of units, soldiers, and civilians exiting the theater of operation.
0-5 years of experience
Supporting All IT and Network related issues in 2 offices.
- Served as desktop support providing technical support for 450 users in 2 offices.
- Coordinated installations for 35 new printers at 2 offices.
- Installed and upgraded 150 PCs in Win XP & Win Vista & Win 7.
- Maintained and administered operating systems on HP and Dell Servers with Win 2003.
- Assisted in configuring and maintain PC hardware and printers for 450 users in 2 offices.
- Served as Network Support providing technical support for 25 Cisco switches (2950, 2960).
0-5 years of experience
Supporting All IT and Network related issues for 2 offices.
- Served as desktop support providing technical support for 450 users in 2 offices.
- Coordinated installations for 35 new printers at 2 offices.
- Installed and upgraded 150 PCs in Win XP & Win Vista & Win 7.
- Maintained and administered operating systems on HP and Dell Servers with Win 2003.
- Assisted in configuring and maintain PC hardware and printers for 450 users in 2 offices.
- Served as Network Support providing technical support for 25 Cisco switches (2950, 2960).
6-10 years of experience
Supervised team of programmers implementing DELTEK financial/accounting system.
- Led the testing effort to ensure that the transition to DELTEK was implemented without defects.
- Conducted Microsoft training seminars for CSC employees, including Word, Excel, Access and Project.
- Established/Implemented/Managed Customer Service Department within Corporate IT Department.
- Researched/Selected/Implemented software to track calls, build information database and provide statistics on software issues, call volume, and time spent on resolutions.
- Documented user guides and training lesson plans.
- Trained employees in CSC’s corporate time entry system.
0-5 years of experience
Supervised team of onsite, remote US and offshore technical writers across EST and IST timezones. Created team environment to enable collaborative work, provide ongoing training and supply troubleshooting support. Managed team work assignments and ensured all documentation deadlines were met.
- Supported ADP’s IT transition to agile software development by creating processes for small technical writing team to support multiple agile teams across sales and use tax products.
- Implemented structured authoring standard (similar to Information Mapping) for use across product documentation sets. Trained writers on structured authoring methodology.
- Collaborated with ADP information architects to analyze effort to migrate sales and use tax product documentation to DITA-based structured authoring standard.
- Responsible for all documentation project planning for ADP’s complete product line of sales and use tax software. Analyzed business cases and estimated technical writing work effort for each fiscal year planning cycle.
- Principal API documentation writer for enterprise sales and use tax software products. APIs include; SOAP web services, ERP adapters, and REST.
0-5 years of experience
Directed key IT functions including the installation, upgrade and repair of servers, routers, hubs, switches, and frame relays.
- Provided desktop and remote support for over 150 users, as well as 30 remote employees using laptops and Blackberries, exchange mail, VPN, and SQL servers.
- Performed troubleshooting and diagnostics for all workstations including initial workstation set-up, software, hardware, printers, and connectivity issues.
- Designed, built and managed two corporate websites.
- Functioned as a site Analyst for major initiatives with oversight for schedules, budgets and quality assurance.
- Worked with senior executives providing input into strategic planning detailing required technology innovations.
- Facilitated cross-functional meetings with business units, linking technology to their operational goals.
- Positioned IT as a value-added group, establishing a direct correlation between IT services and broader objectives that include cost efficiencies, productivity, process improvements, bottom-line profitability.
- Brought outsourced services in-house, resulting in a substantial cost savings.
0-5 years of experience
Directed key IT functions including the installation, upgrade and repair of servers, routers, hubs, switches, and frame relays.
- Provided desktop and remote support for over 150 users, as well as 30 remote employees using laptops and Blackberries, exchange mail, VPN, and SQL servers.
- Performed troubleshooting and diagnostics for all workstations including initial workstation set-up, software, hardware, printers, and connectivity issues.
- Designed, built and managed two corporate websites.
- Functioned as a site Analyst for major initiatives with oversight for schedules, budgets and quality assurance.
- Worked with senior executives providing input into strategic planning detailing required technology innovations.
- Facilitated cross-functional meetings with business units, linking technology to their operational goals.
- Positioned IT as a value-added group, establishing a direct correlation between IT services and broader objectives that include cost efficiencies, productivity, process improvements, bottom-line profitability.
- Brought outsourced services in-house, resulting in a substantial cost savings.
6-10 years of experience
Developed a new centralized user administration team for the entire department.
- Provided Specialized System Administration support for new client implementation projects.
- Established operating procedures and documentation of all functions performed by the Systems Management Team.
- Created weekly reporting protocols that detailed team productivity, employee evaluations and goal attainment.
- Project Management Lead: Relating to new client implementations. Attending client implementation Project meetings and representing the IT Systems Management team providing new user systems access and support.
- Manage a staff of 10 IT Professional Administrators providing client ID creation, maintenance removal and troubleshooting support.
- Responsible for the day to day management of the IT Systems Management Team including hiring, firing, training motivating and goal setting as well as productivity reporting to upper management.
0-5 years of experience
Coordinated efforts with IT functional areas including Infrastructure, Operations, Development, Architecture and Internal Systems, throughout the day-to-day project lifecycle (SDLC), developing and maintaining project plans. Directed development workflow, roles and responsibilities interfacing with various business units for business and technical requirements. Acted as liaison between users, infrastructure teams, consulting service groups and third-party vendors.
- Managed the implementation and deployment of $3M QAD ERP solution for the Eight O’clock Coffee business unit. Coordination of various IT verticals, vendors, TRW resources, IBM consultants and internal business units.
- Led development project involving JAVA/MQ Series based application for summarization of Transaction Logs for real-time delivery of store data for RETEK Data Warehouse reporting application. Eliminated data lag allowing next-day availability to decision critical data.
- Successfully delivered the implementations within the accelerated timeline required by the business.
0-5 years of experience
Main responsibilities were to oversee the day to day operations of 5 support engineers to ensure support was delivered to Nursing Home facilities. This included daily backups and system administrations as well as managing all tickets for the region.
- Supported over 600 nursing homes in the Florida and Pennsylvania regions.
- Participated in many projects to include technology refresh of all systems and system upgrades.
- Supported extensive Wide Area Network throughout the country.
- Responsible for reporting to corporate office statistical information on all systems and circuits within region.
0-5 years of experience
Responsible for the daily shift management of the configuration line where laptops were imaged/built.
- Traveled extensively to sites in the US, Puerto Rico, and Canada to perform software upgrades
- Assisted trainers and facilitators with technical support during training and workshops.
- Daily interaction with pharmaceutical clients on issues such as laptop configuration and training activities.
- Provided technical support to the configuration line on various issues related to the software imaging of the laptops being built.
- Coordinated with various departments regarding database requests, setting up new user accounts, and the data entry of those new accounts into the database.
0-5 years of experience
Led a team of 20 highly qualified technical specialists in a communications facility providing 24/7 communications to war fighters positioned globally
- Responsible for resolving a wide range of system failures and issues, troubleshooting software, hardware, and network problems
- Completed weekly upgrades to over 30 Windows servers
- Created and controlled user accounts, domain computers, security groups and other functions in Active Directory
0-5 years of experience
OFFTEC is a regional business, technology and loyalty services and solutions company that is committed to providing optimal solutions and delivering innovative ventures so it creates sustainable value to its customers and stakeholders. Achievements summary:
- Delivered many successful installations for different IT products to hundreds of clients in almost every business sector.
- Resolved IT hardware and software technical issues for clients.
- Supervised the daily work for 2 teams of Tier I / II IT support engineers in both IT infrastructure and electronic security fields.
- Managed incoming installation/support requests & SLAs through a helpdesk system, and extracted performance reports for the management review purposes.
0-5 years of experience
Team Lead for tier 2 computer assistance to multiple operating companies within multiple state region.
- Directed eight to 25 departmental employees during various day to day or specific special projects.
- Maintained corporate Windows Vista, Windows 2000, Windows XP computer platforms within FirstEnergy.
- Trained personnel and provided Tier I level support for 13,500 in house employees
- Provided troubleshooting and incident resolution utilizing internally documented Standard Operation Procedures (Tier I, II, and III)
- Created and conducted extensive user/technician related IT training curriculums. Courses taught included Windows Operating Systems, proprietary software applications, SAP, Excel, AMFM and SAP Portal applications.
- Developed standards and documentation of various technical software applications utilized throughout company.
0-5 years of experience
- Implementing, managing and maintaining Windows server 2003 network infrastructure
- Documenting all procedures, policies, system changes and maintain the Operations manual
- Monitoring performance and security logs and report errors or suspicious activity
- Performing all aspects of the network’s daily operation including data backups, security, virus scans, file transfers and fault recovery
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
