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Technical Analyst Resume Samples
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0-5 years of experience
Serve as an escalation point for hardware and network related questions.
- Directly responsible for managing over 450 Army Corps of Engineers connectivity sites.
- Provided help desk training to 5 new employees on hardware, connectivity, and software applications.
- Provided computer help desk support and training to end users.
- Performed hardware installation and maintenance for desktops, laptops, printers, and peripherals.
- Supported several forms of connectivity such as DSL, VSAT, 4G, and VSAT.
- Accurately documented all issues within JIRA Ticketing software.
0-5 years of experience
Manages a team and produces daily threat reports for multiple Fortune 500 clients.
- Maintain quality assurance in reporting procedures to ensure client satisfaction.
- Applies Cyveillance patented technology to identify relevant information.
- Assists with customer care.
- Identifies and communicates improvements to the client delivery process and departmental productivity.
0-5 years of experience
[company name]’s Association Anywhere (AA) is a web-based association management software (AMS) system, used by leading profit and non-profit professional associations and trade organizations throughout the US and Europe, to streamline operations, enhance member services and enable constant innovation. The product is integrated with an association’s website and back-office applications, aggregating membership and automating financial and administrative operations into a single secure database.
- Member of the Client Services and Relations (CSR) team, providing guidance and support to 30+ existing AA customers, as well as to their 3rd party integrators and service providers
- Functioned as the engineering resource in CSR, designing, writing and implementing various customizations as well as APIs for integrations with 3rd party vendors
- Responsible for analyzing customer business processes and providing/designing improvements to streamline their business processes, including automating data processing
- Provided expert analysis to troubleshoot technical and functional-related issues and problems, including finding and fixing bugs in the base product
- Analyzed and validated requirements against potential software solutions, then implemented those solutions that achieved the customer’s desired result(s)
- Responsible for managing various customer integrations, including designing, developing and implementing an integration between a customer and their Learning Management System (LMS) provider and Scantron, which included writing APIs and a nightly feed between the 3 companies so data could be sent to the vendors and exam results could be retrieved and processed in AA
- Contributed to the design and development of the base product module roadmap including events/expo, membership and customer management
- Managed the redesign and changes in configuration and code of various customer processes in order to streamline their on-line membership join process
- Performed extensive unit, functional and regression testing of base product enhancements of the AA application to ensure efficient execution and compliance with business and technical requirements.
- Provided training and wrote documentation for various AA modules including Event Speakers’ Proposals and on-line Submittals
0-5 years of experience
Key Responsibilities: Department Training, Application Testing, Customer Support, Client Relations and Personnel Management
- Assisting in the implementation of multiple applications across the organization.
- Working with external customers to gain feedback on current processes and tools.
- Train department on new process and tool changes.
- Ensuring customer satisfaction and department SLAs are met.
- Coaching, mentoring and managing personnel within the team.
0-5 years of experience
Basic Windows 7 and 8.1 Desktop Troubleshooting, Software Installation and Configuration, and addressing client issues in a timely manner.
- Building Windows 7 and 8.1 Images for server and VDI Deployment
- Requirements Gathering, Verification and QA for application packaging. Documenting any issues and step-by-step instructions on how to install software and/or recreate issues.
- Worked on-site with client partners to create and implement application packaging process, increasing output from two applications packaged per month to 15.
0-5 years of experience
Technical support across multiple lines of business focused on ensuring the day to day operations
related to Network and computer systems.
- Converse with end users, technology teams, and vendors to resolve incidents and fulfill requests
- Responsible for the development of new hire training material in conjunction with multiple levels of leadership
- Deliver exceptional customer service to all levels by consistently troubleshooting issues with customer first
0-5 years of experience
Evaluating manufacturing, commercial, and other type of facilities for compliance with all state and federal applicable air pollution rules and regulations
- Read, comprehend, and interpret state and federal rules and regulations
- Performs on-site inspections for sources of air pollution and prepares detailed reports for each inspection and compliance determination
- Performs engineering calculations in the determination of compliance status
- Investigations of citizen’s complaints of air pollution problems
0-5 years of experience
Assisting customers with a wide variety of technical issues and concerns. Handling inbound calls as well as making outgoing calls. Working technical cases created by internal groups or submitted by customers through email. Troubleshooting, technical assistance and light training for end users with all ADP | Cobalt products and services including logins, email accounts, website editing and display issues, troubleshooting third party code, inventory and inventory feeds.
- Working with several internal groups such as Account Advocates, Sales, and Escalation Support on customer issues.
- Assisting customers through inbound calls as well as issues submitted via email through outbound calls and emails, exceeding the daily stats at an average of 25 issues handled daily (floor average 17) and an average call time of 7 minutes (floor average 12 minutes).
- Utilizing as well as contributing to an extensive internal Knowledge Base covering all facets of support.
0-5 years of experience
- Primary point of contact for information technology issues for over 30,000 enterprise users and 300 sites that consisted of local, global and offshore.
- Delegate and routed call logs to the proper support team when needed.
- Repaired and administered Active Directory user accounts and profiles Install and upgrade company standard software applications.
- Use System Management Server remote tools to connect to users systems.
- Diagnose hardware laptops, servers, desktop, printers, and LAN connection.
- Provide technical support to home office and remote offices within region.
- Executive Support for C-Level Executives (Managers and VP’s and Senior VP’s)
- Communicated with all IT departments to ensure prompt issue resolution and demonstrated proven ability to interpret information to prevent escalation of problems.
- Design support verification documentation for use across the enterprise.
- Onsite and telephone PC/laptop hardware/software support on multi-tiered an enterprise network.
0-5 years of experience
- Consulted clients on implementing [company name] AMS software into their websites
- Front end development for our eCommerce suite with design and implementation of full websites
- Implemented the website redesign process within [company name]
- ASP.NET VB development, including some controls that were added as stock functionality
- Wireframe construction from technical documents to present to the client
- Working towards MCSD: Web Applications, including ASP.NET certification
- Trained clients on our CMS as well as our e-business control suite
- Worked with R&D to update our web controls to be HTML5 compliant and responsive
- As a member of the marketing team, worked to redesign and manage content for several internal
0-5 years of experience
- Provide Technical Support to Good Technology.
- Expertise in managing and troubleshooting Mobile Device Platforms.
- Provide analytical and technical support for Good for Enterprise, a secure Mobile Messaging Application that syncs contacts, Mailbox, and Calendar from Exchange and Lotus Notes, and allows secure browsing within a secure container.
- Provide analytical and technical support to Good Dynamics, a corporate Application Management Platform that pushes applications and updates from a central management console to the end users.
- Support all Exchange and Domino environments.
- Perform database queries in Troubleshooting tools and SQL.
- Work with Salesforce and Right Now Ticketing Systems.
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Technical Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
