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6-10 years of experience
Maintained knowledge of current hospital policies, procedures, and practices
- Oversaw a team of @30 cafeteria and tray line staff, managed a 30K hospital cafeteria budget
- Reduced cafeteria spending by 10% over previous fiscal quarter by minimizing food costs, establishing and utilizing portion controls, and staff percentages
- Decreased theft/ loss by 20% over previous fiscal quarter; caught and stopped $20,000 of theft
- Developed procedures to reduce opportunities for employee/hospital loss and theft
- Diversified business experience in office procedures involving office supervision of personnel, liaison with executive staff, preparation of reports and correspondence
0-5 years of experience
Increased volume by 10% in a $2.5 million territory in New England.
- Implemented training courses for distribution partners and end users – speeding profitability, decreasing cycle times, providing cost savings
- Suggested new products increasing earnings by 30% over budgeted expectations.
- Developed Excellence in Sales & Negotiating training courses.
0-5 years of experience
Created data summaries and dashboards using statistical and visualization tools to present results to management.
- Wrote and executed validation plans that directly contributed to over $1MM in savings through consumable reuse and/or elimination in automated processes. Assembled data to evaluate efficacy and accept or revise plans.
- Reviewed yearly maintenance and cost data to substantiate decision to discontinue renewal of vendor service contract for robotics equipment, saving over $200k.
- Trained qualified laboratory staff on advanced maintenance procedures for Hamilton STAR Liquid Handling Robotics Instruments.
- Interfaced with laboratory departments to oversee custom process automation projects from conception to completion. Ensured on-time delivery of results.
0-5 years of experience
Developed low performing agents to reach number one in Agent Interaction scores, Avoids and Sales Leads.
- Drove sales leads to exceed department goal of 14 sales leads per 1000 calls.
- Conducted interviews for HR to determine hiring eligibility and qualifications.
- Developed high level reports and sales projection to corporate.
- Monitored CPI costs and developed incentive programs for the retention committee.
- Developed a team of agents who were number one in Sales for 6 months in a row, exceeding goal by 25%.
- Designed and led training seminars for new sales products available to customers.
0-5 years of experience
Championed marketing programs and general business solutions resulting in increased customer traffic and sales, in a declining Host sales environment.
- Implemented company’s most successful sales promotion resulting in record customer traffic increase of 13% comp
- Sales increases of over 15% and profit increases of nearly 22%
- Maintain official company page on Facebook to facilitate interaction with customers.
- Investigated lists of vendors on the market, appropriate for firm and selected optimum for production
0-5 years of experience
Delivered high-level customer service and level 2 support on +Medic PM, Misys PM and Misys Tiger systems.
- Reduced escalation to technical or application resources and increased client satisfaction by effectively communicating basic troubleshooting steps to customers via phone, resolving many application issues, and OS functions such as backups, user permissions and with non-networked hardware at first contact.
- Grew customer loyalty and acted as primary contact for Boice Willis Clinic by resolving issues, cross communicating with other departments through personalized attention and thorough issue tracking which contributed to Misys retaining business.
- Met or exceeded company metrics for call closure and customer satisfaction ratings by providing outstanding customer service and resolving issues in friendly, efficient manner.
- Escalated and coordinated with clearinghouse resources by adding new provider records into database and assisting customers with basic EDI transmission issues, including interpreting rejections on carrier reports or resending of misplaced remittance files.
- Maintained customer loyalty and business by supporting many clients in preparing for enforcement of upcoming HIPAA privacy standards, consulting with clients on completing government forms and assisting with application field setup in new HIPAA compliant version of company software, ensuring smooth workflow and productivity through process.
0-5 years of experience
Mentor technical staff, ensure data quality and operations integrity of analytical laboratory, coordinate and steward R&D projects through real-time delivery of reliable, accurate data, and develop new methods / grow capability as needed to support business objectives.
- Supervised real-time materials characterization supporting root cause analysis for 5 global refineries resulting in $6-10M catalyst procurement savings annually
- Accelerated project schedules by 6-months through new, specialized characterization methods development resulting in $2M resource savings
- Recipient of 2013 BP Helios Award for leadership in support of business operations
- Analytical SME and trainer for 25 exempt/non-exempt research team members
- Improved laboratory safety and workflow efficiency by 25% over a 2-year period through application of SPC, QA and lean-quality best practices
0-5 years of experience
Systems Administrator and project lead producing timely completion of IT projects ranging from small-scale upgrades to $250k+ facility-wide infrastructure & operations changes.
- Maintained virtualized Windows Server infrastructure, user management (Active Directory, DFS, & NTFS for 300+ users), and a number of enterprise applications
- Responsible for deployment & maintenance of disaster recovery solutions: led team training, and performed validation of processes exceeding division audit standards
- Managed plant networking resources including TCP/IP, DHCP, DNS, Cisco switches/access points, Avaya phone system, cellular service, and T1 circuits
- Provided MSSQL database administration functions: migration, consolidation, and quality assurance reporting
0-5 years of experience
Administered over 500 Dell computers used by on-site agents and leaders for BtoB and BtoC company contracts.
- Conducted tasks and updated check lists for computer and phone servers, networks and backups.
- Performed tape backups and restorations for workstations with two years of off-site storage at Iron Mountain.
- Configured and maintained 20 iPads on a wireless network for team leads to coach agents on the production floor.
- Communicated with [company name] technology resources around the world and did regular late night updates.
0-5 years of experience
Managed and coordinated ammunition supply functions, which included, procurement, receipt, storage, issuing, handling, shipment, and renovation of ammunition.
- Advised leaders on matters related to the development of allowances for training and combat operations.
- Managed and maintained assets worth $1.2 million.
- Ensured compliance with and developed policies, regulations, and safety precautions as required.
- Directed the daily activities of 18 assigned personnel.
0-5 years of experience
Rubber chemist developing silicone and fluorosilicone elastomer compounds for automotive, aerospace, medical and industrial markets.
- Formulated a fluorosilicone base rubber for the Aerospace mkt. generating $500K annually
- Developed a silicone compound for Automotive generating $300K annually
- Developed processes and products meeting AMS, MIL and ASTM specs
- Technical service and customer interaction
- Adjustment/rework of out of spec production batches
10+ years of experience
Provided technical support for all of the operating systems throughout the organization
- Tested new systems, designed all documentation standards.
- Installed all software programs, modems, and drives to the systems and performed upgrades
- Set up and maintained the wireless network for funeral home.
- Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
0-5 years of experience
- Designed and developed ColdFusion, Javascript, HTML, SQL, and SQL Server web application for tracking inventory stored at Remote Vaults. Also designed an interface from this system to the host Standard Cash system.
- Designed, created, modified, tested, and implemented AS/400 COBOL, DB2/400, CL and Microsoft Access programs, and responded to ad hoc requests and solved production problems.
- Represented the FRBNY on the Federal Reserve System Technical Workgroup for preparing user requirements and the design of the post Y2K standard cash automation system. This workgroup included representatives from each of the twelve Federal Reserve districts.
- Reviewed program code, ensured adherence to coding standards, and performed quality assurance unit and integrated system testing.
- Created formal design documents, help text, and user guides.
- Mentored new employees and trained internal customers on new and modified software.
0-5 years of experience
Field technical representative of special hemostasis and thrombosis-risk ELISA testing
- Established and performed the validation protocol on the Triturus and DS2 automated ELISA processors for the AspirinWorks assay at CHL
- Created and performed new field demo and validation protocol for manual APS testing
- Trained lab personnel in the performance and interpretation of Special Hemostasis, thrombosis and aspirin-dose response testing
6-10 years of experience
Analysis / research of outstanding balances due. Obtained additional back-up documents as needed. Initiated contact via phone calls, letters and emails to collect accounts. Negotiated payment plan resolution and/or settlements within approved guidelines. Created non-standard collection letters to address specific situations. Assigned uncollected accounts to approve outside collection agencies.
- Monitored assigned accounts, documents files and systems, set up & followed up on diaries within company guidelines.
- Provided recommendations for account resolutions to manager; collaborated and developed strategies for resolution of disputes & discrepancies.
- Maintained collection agency payment & payments received directly from debtor.
- Generated write-off / recovery spreadsheet.
0-5 years of experience
- Designed and implemented break room focused on education via gamification for employees.
- Developed and tested middleware software for laboratory instrumentation in C#.Net and Visual Basic.Net environment.
- Managed computer systems in Windows environment for laboratory of over 100 employees.
- Trained employees in fields of lab practices, computer science, critical thinking and innovation.
- Served as liaison between laboratory and IT department.
0-5 years of experience
Coordinated information between design, merchandising, fit engineers and over-seas factories to accomplish product goals
- Maintained technical sketches for all apparel product class types
- Created and maintained all product data for all assigned styles in Product Data Management System
- Initiated and maintained prototype requests with factories
- Created presentation materials such as print displays and color boards for both internal management meetings and external client meetings
0-5 years of experience
Mainframe systems Performance Reporting and data acquisition
- Interviewed and recommended candidates for the z/OS team
- Documented major processes and desired state
- Analyzed Performance analysis using Merrill’s Extend Guide (MXG) and Statistical Analysis System (SAS) and did tuning for Multiple Parallel SYSPLEX, Job Entry Subsystem/2 (JES2), Globally Dispersed Parallel SYSPLEX (GDPS), mirroring, High Availability System recovery
- HP Service Manager for Change and Incident Management
6-10 years of experience
Application Software Developer in a highly demanding and fast paced environment.
- Designed, implemented, tested complex requester/server processes throughout the Logica Transaction Director system (LTD), a fault-tolerant message switching product running on Tandem Non-Stop hardware.
- Performed configuration management including control of Tandem software in Europe and related DDL.
- Designed/created a Stock Transfer System’s IDMS data dictionary, acting as the Data Dictionary Administrator for the IDMS data dictionary/database (IBM).
0-5 years of experience
Wrote and updated technical procedures and documentation for daily AS400 processes.
- Created, edited, and maintained technical documentation for current and future applications, i.e. technical reference manuals and production control manuals.
- Collaborated with departmental programmers to collect and interpret input from IT or other departmental personnel.
- Created, edited, and maintained procedural documentation, including (but not limited to) department policies and procedures (SOPs) and “how to” user guides and application guides.
6-10 years of experience
Supported PeopleSoft HCM 9.1 which included Payroll, Human Resources, and Self-Service functionality for an 8,000 + user community.
- Provided overall SQL Server DBA support including creation of all database environments, database refreshes, tuning, replication and troubleshooting database and application issues in a timely manner in Production, test and upgrade environments on a 24/7 basis.
- Implemented and administered backup and recovery standards, maintenance and monitoring scripts to ensure point in time recovery and adhere to client service level agreements.
- Setup and configured all components of Integration Broker architecture in both test and production PeopleTools 8.51 and 8.53 environments.
- Provided project deployments and configuration setups for all Oracle delivered and Tiffany customized migrations, which included ADPs Taxes and Garnishment modules and WorkStrategy, Inc.’s talent Management module, eTalent+ and their compensation module, eComp+.
- Implemented and monitored over 90 daily, weekly, and monthly batch processes.
- Documented and complied with external and internal auditing requests to ensure compliance.
- Assisted in design and implementation of customized roles, permission lists, department level and query security schemas at the request of the human resources department to ensure compliance.
- Worked closely with development staff to provide 1st level support in analysis and resolution of all issues surrounding the PeopleSoft HCM Application.
- Deployed all patches, bundles, and maintenance packs to application modules and PeopleTools in all environments.
0-5 years of experience
Troubleshoot hardware related issues on Intel and Amd based systems
- Maintained multiple security cameras and ensured functionality
- Performed scheduled diagnostics on the POS system
- Verified all changes made would not conflict with the POS system
- Created multiple Excel documents to account for inventory used and cost per unit
6-10 years of experience
Technical specialist on batch and continuous lines for the production of fruit intermediates.
- Reduced batch times to increase productivity.
- Solved technical issues with line production in which customer specifications were not being met.
- Managed production formulas and processes to provide the best manufacturing practices for operations.
- Validated production lines after equipment upgrades.
- Core member of the ISO 22000/PAS 220 certification team.
- Key user in SAP implementation.
10+ years of experience
Took inbound calls directly from ADP clients and staff. Successfully managed an average of 30 calls per day while maintaining strict adherence to ADP’s policies regarding data security, call times, call strategies and schedule adherence.
- Consistently scored above 95% on client satisfaction surveys. Many “at risk” clients requested to work specifically with me and refused service by other Technical Support Specialists. Twice awarded Employee of the Month for ADP’s New England Region, with an additional four nominations resulting in 1st runner up for the same award.
- Responsible for trouble shooting hardware, software, database errors, connectivity issues, product installation and configuration. Assisted with client data restoration in disaster recovery situations and backup processes for their payroll databases. Also supported clients with writing custom reports for client use with ADP’s PC and web based payroll and human resource applications.
- Leading member of the Small Scale Improvement of Processes committee. Responsible for identifying failing/inefficient team policies regarding call handling and technical support issues and creating/implementing improved policies for team use.
- Active participant in the Technical Support Mentor program and trained new hires on the Technical Support team.
- Participated in the Technical Support “Tech Talk” program, which consisted of bi-weekly team meetings where support issues were discussed to enhance the team’s awareness of clients’ issues.
0-5 years of experience
Provide technical assistance on appliances and electronics to members.
- Take ownership of your customer’s needs, and always see problems through until they are fully resolved.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Helped company attain the highest customer service ratings. Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
0-5 years of experience
Help Desk support for enduser computing
- Review technology specifications and made recommendations accordingly
- Documented all procedural and configuration changes applied to the network
- Maintain software asset management to ensure software license
- Managed tape backup system
- Performed periodic server software/hardware update patches/upgrades
- Established and maintain network user accounts, user environments, and security
0-5 years of experience
Currently handling General Liability claims, primarily products and premises liability for E&S carrier.
- Analyzing complex coverage issues, and identifying serious injury/damage claims, reporting them to upper management and reinsurers timely.
- Handling a caseload of over 70% litigated cases in current pending, multijurisdictional, with primary focus in the Western Region.
- Evaluating complex tenders, including Additional Insured tenders and Contractual Indemnity tenders.
- Directing Defense Counsel, while following our defense strategy, in accordance with established litigation plans and budget, while working together toward resolutions.
- Review all expense bills, including defense counsel billing, following company guidelines for accuracy and fairness.
- Negotiate settlements, with attendance at mediations and settlement conferences as needed.
0-5 years of experience
Celebrating its 90th year of innovation, [company name] is a $5.6 billion company that employs 33,000 worldwide and provides software, hardware and services that integrate physical and digital communications channels.
- Provide technical support in the installation, relocation, and removal of copiers, printers, and fax equipment., preparing proposals for clients for these services.
- Accountable for preservation of all logs and reporting documentation.
- Executed and troubleshot job requests via PB Transport.
- Maintained the highest level of customer care and professionalism.
0-5 years of experience
Analyzed Sanger sequencing, researched variance of unknown significance and wrote clinical reports.
- Performed high complexity molecular techniques, including PCR amplification, QiAxel, Sanger sequencing, and DNA extraction.
- Implemented specimen tracking and failure log in accordance with CAP regulation.
- Assisted with continuous quality improvement, continuing education, and revision of SOPs.
0-5 years of experience
Converse with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Solicit sales of new or additional services or products.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Improved Customer satisfaction by 15% in two months, Met my monthly goals by 25% every month.
0-5 years of experience
- Configured Cisco Catalyst 2960x switches
- Provided support to internal employees seeking technical assistance
- Managed complex technical solutions while maintaining detailed notes
- Maintained system wide software and assisted with projects
0-5 years of experience
Design and develop SSIS Packages, SSRS reports, SSAS cubes, Stored Procedure (Database components), Power Pivot 2013 and processes to enable advanced features and to automate extracts/reports using SQL server 2012 and 2008 R2.
- Leverage Excel Web Services, creating PowerView, PowerPivot reports on SharePoint 2013.
- Design and development of multiple extracts required to Business Users which involves the Source as the Cubes.
- Understand the requirements both functional and non functional by going through the specifications and with inputs from business partner in order to participate efficiently in the Design, Development and Testing phases of the implementation
- Provide/review estimates for design, build, test and implementation phases, ensuring quality and accuracy is maintained
- Contributed to knowledge management. Mentored new joiners without MSBI background to bring them up to speed within aggressive timelines.
- Work with different support groups like DBAs, Infrastructure team and testing team.
- Strong troubleshooting and organizational skill.
0-5 years of experience
Worked closely with a team of schedulers, foremen, technicians and engineer to facilitate the closure of overage construction projects. (Project Closure)
- Entered, retrieved and analyzed information from various computer and operational support
- Prepared, maintained, interpreted reports and records.
- Researched and resolved discrepancies.
- Initiated computer runs and controlled input and output data for completeness and accuracy.
- Created weekly spreadsheets for management to forward to area managers and crews
- Utilized Microsoft Excel, Outlook and Word, JAM, CFAS (oracle apps) daily
- Assisted contractors, with closing tasks once projects were complete
- Served as point of contact for trouble resolution
- Responsible for end of the day backup
- Team lead and assisted with training coworkers in project closure
0-5 years of experience
Participated in the development of a performance monitoring proposal for CDC’s Community Transformation grant (CTG) for small communities and health disparate communities
- Participated in the review of CTG and CPPW grantees’ proposals addressing public health policy, environment and systems change, to identify measurable indicators
- Recommended revisions to grants on their objectives to reflect measurable indicators with timeframe
- Reviewed grantees proposals to identify the target population and the potential reach/coverage of the proposed interventions
- Devised and implemented a data quality control plan and data analysis plan for the CTG communities performance monitoring data
- Provided technical assistance on performance monitoring to CDC and funded communities
- Conducted qualitative and quantitative analysis of performance monitoring data analysis
- Wrote performance monitoring reports
- Participated in consultative discussions with client
- Applied performance improvement concepts to measure progress of community public health initiatives
0-5 years of experience
Senior Corporate Technical Specialist supporting Transmission and Distribution, Customer Service, and other entities within the company. Responsible for providing technical support to Safety Specialists, Management, and Staff throughout SCE’s large territory.
- Managed projects for Business Units on metrics, inspections and audits, development and implementation of policies and procedures, and training.
- Developed and facilitated training for the OSHA 30-hour General Industry Course with additional training components for the development of company safety professionals.
- Supported construction activities such as new substation, and wrote and reviewed associated Health and Safety Plans (HASP) and methane mitigation plans for several construction sites.
- Prepared variance applications and supporting documentation for submittal.
- Supported the implementation of an incident/injury reporting and investigation tool.
- Active member of the corporate regulatory compliance team charged with maintaining the company’s safety rules and policies.
- Supported safety teams including the tool and underground/overhead grounding teams.
- Led safety compliance initiative for several laboratories. Spearheaded audits, a review of policies, procedures, and training for compliance, and ensured identified corrective actions occurred.
- Reviewed life safety concerns, confined space determination, lockout/tagout program development (program, inventory, procedures, and training), site and crew visits and other safety related issues.
- Revamped company-wide training for compliance and standardization.
0-5 years of experience
Supported Internet Explorer Configurations, Office Suite errors, and Java settings for 100 users
- Upgraded our systems from Novell eDirectory to Active Directory
- Installed and Reconfigured Symantec Endpoint Protection for all Desktops and Laptops
- Designed and implemented an audio solution for 4 presentation rooms
- Maintained 4 virtual servers using VMware vSphere, updated software, and ensured all correct processes were running
- Replaced broken website links and spelling mistakes using Aptana
- Communicated and explained computer issues in terms that users could understand
- Trained newer PC Techs in problem solving and troubleshooting skills
- Delegated tasks to newer PC Techs and supervised their process for troubleshooting and problem solving
- Edited out of date documents with newer steps and procedures
- Updated inventory databases whenever we would surplus old equipment and when we would receive newer equipment
6-10 years of experience
Hardware-software interface specialist in embedded digital systems group.
- Responsible for systems integration and verification of front-end signal processing systems.
- Evaluated algorithm performance and assessed implementation feasibility for mission critical real-time systems.
- Algorithm design and analysis of RADAR and Sigint signal processing systems.
- Performance optimization and algorithm implementation in size weight and power constrained platforms.
- Implemented parallelized solutions in a grid computing infrastructure.
0-5 years of experience
Performed all phases of animal experiments associated with discovery or development of animal health products
- Assisted with protocol development and experimental design, laboratory analysis, and data management/record keeping
- Adhered to applicable GLP and GMP policies
- Served as Technical Lead on equine studies
- Assisted in the Process Allocation and Specimen Sampling lab as needed
0-5 years of experience
Analyze existing technical infrastructures and business process workflows to detect inefficiencies.
- Conduct requirement gathering interviews to identify and prioritize system recommendations.
- Investigate and assess potential COTS and custom builds solutions to address system inefficiencies.
- Compose analysis and recommendation reports outlining implementation and project costs.
- Draft training documentation and lead user training sessions.
- Collaborate with team members to develop Office 365 migration and continuous administration plans.
- Implemented remote monitoring /service desk system to support 200+ end users and 300+ devices.
10+ years of experience
Worked in varied environments and with many different subjects: corporate, NGO and small businesses
- Managed client issue requests, trouble-shooting, repairs, upgrades, via phone, on-site and via WebEx
- Planned internal training programs for CTP/display graphics/screen-printing/SalesForce
- Managed employees and delivery trucks in a retail environment
0-5 years of experience
Assess and decipher the source of system malfunction in order to obtain the appropriate resources at the least expense to the company. Implemented and developed a procedure manual for technical support.
- Analyzed data according to the FDA requirements in order to attain optimal system performance.
- Created sales proposals and presentations to aid in obtaining new clientele for the company. Provided assistance to customers completing online orders.
- Performed all other sales functions including outbound sales campaigns via phone, email and mail as directed.
- Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
- Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to expand customer base. Assisted members of our sales team on calls with prospects when appropriate to provide deeper dives into the product.
- Speak and present both internally and externally to promote the story of our products.
- Measure and optimize the buyer journey as it relates to product feature adoption and usage.
0-5 years of experience
Engineering Test Technician l
- Troubleshot and repaired recently manufactured multilayer circuit boards, both powered and unpowered, to component level.
- Experienced in ICT (In Circuit Testing). Assisted in diagnostic and repair of testers and fixtures.
- Experienced in Functional testing PCBs using specialized testing programs.
- Worked with management, engineers and fellow employees to support test and manufacturing operations.
0-5 years of experience
Utilized in house proprietary software in the organization of current tenants, past tenants, owners and maintenance expenses
- Created reports for rental properties; monthly dues, delinquent list, notices to vacate
- Updated the rental website; added and removed new property listings
- Organized and secured sensitive data including contact info, salaries, social security numbers
- Set up new workstations for agents, installed network printer for workgroup use
- Assisted in the training of property management software and policies
- Troubleshoot issues with network connectivity including wireless adapters, printers, and email servers
- Performed daily data backups, systems updates, scanned for malware, viruses, other security threats
- Coordinated with agents and contractors in urgent and non-urgent request for all tenants and owners
- Assisted in the turnover of vacant rentals by painting, wall repairs, basic plumbing/electrical/appliance repair, re-keying locks
0-5 years of experience
Performed Nuclear Safety-Related flooding Analysis
- Worked in one-dimensional (HEC-RAS) and two-dimensional (HEC-HMS) flooding models
- Extensive use of ArcGIS, AutoCAD Civil 3D and Google Earth for generating reports
- Checked and evaluated design calculation
- Practiced federal and state regulations pertaining to Environmental Engineering
- Created report of research
6-10 years of experience
- Headed technical design department for all products
- Managed product life cycle from product development to final inspection
- Established testing program for all vendors to ensure fabric, garments, and labeling met
- Developed documentation system for measurements, construction details, and labeling
- Conducted product training for call center representatives at beginning of each season
10+ years of experience
Assembled parts from stage one to finished product while following safety procedures along with 5s standards.
- Obtained appropriate tooling and fixtures.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Made and revised setups on test strands previously calibrated by other staff.
- Inspected and tested components, assemblies and power tools.
- Disassembled, reassembled and corrected changeover.
- Recognized and reported defective material and equipment to shift supervisor.
- Tested electrical controls and components on the line.
- Set up and tested monitors and calculators and recorded test data per engineering and quality
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Fluent with 5s and SPC inspections.
0-5 years of experience
Troubleshoot technical issues that cannot be resolved by maintenance personnel
- Experience with alignment, vibration analysis, ultrasonic analysis, and thermography
- Assist with planning maintenance shutdowns and organizing contractors
- Commissioned two brand new automotive galvanizing lines
- Developed and implemented preventative maintenance program.
- Manage capital projects from development to installation
- Coordinate daily work plans for maintenance team
6-10 years of experience
Relocate computer, network and telecommunication equipment throughout the district and/or assigned work site as requested by Administration.
- Perform the functions of team leader in the installation of wiring and peripheral hardware necessary to build both Local Area and Wide Area Networks (LAN’s and WAN’s).
- Coordinate, make assignments, and monitor projects involving one or more technicians.
- Perform network administration duties on Windows NT, Windows Server 2003/2008 LAN software and determine appropriate hardware and software configurations.
- Oversee the installation of software packages as requested throughout the district and/or assigned work site and determine the appropriate configuration of the software.
- Investigate computer, network and telecommunication equipment problems. Work with Service Desk personnel and/or other departments as appropriate to notify warranty vendors or arrange repair as necessary.
- Maintain accurate property records for equipment and capitalized software.
- Provide In-Service training to end users on the proper use of peripheral equipment and desktop software.
0-5 years of experience
Beacon Tier3 Support Team lead responsible for managing problem tickets and assisting team with getting resolutions for the clients.
- Documented production change requests using FrontRange Incident Management Software
- Reviewed logfiles on AIX system and also monitor application using Dynatrace monitoring tool.
- Worked MQ Visual Edit queues to correct Beacon reports with invalid data or failures and assured the reports got processed and into the client account for viewing the data.
- Created process for Beacon Tier3 Support to run scripts in production via SQL stored procedures. I assisted other LabCorp teams with developing the same process.
- Attended daily standup meeting to inform other teams of the system status and any upcoming changes or new bugs found in the Beacon application.
- Recorded software defects and enhancement requests in Bugzilla.
0-5 years of experience
- Product-Technical Specialist, [company name], McLean, VA, 2007 – 2008
- Identified, trained, and advised customers.
- Provided knowledgable recommendation to technical issues.
- Maintained a clean and organized work area.
- Participated in training sessions to expand knowledge on products.
- Worked close to computer technicians to increase sales of services and customer
Technical Specialist Duties and Responsibilities
Businesses in various industries hire technical specialists to streamline their technology, and individual job tasks vary based on the company and its specific tech focus. However, these core duties are the same in all jobs:
Assess Technical Programs Technical specialists assess and analyze all technical programs used by the company, and all technical products created by the company, if any.
Program Applications and Online Pages Technical specialists create application designs and develop web pages to streamline business processes and programs.
Perform Technical Support Technical specialists provide tech support for programs and applications to both customers and other staff members within the company.
Train Customers and Staff Technical specialists train customers and company staff on apps and products, advising them on the best practices for using technical applications and programs. Technical specialists also design training materials for other staff members to teach them the most efficient methods for using company tech.
Troubleshoot Products and Services Technical specialists troubleshoot technical programs, products, and applications used by the company, and redesign programs as needed to make them more efficient and effective.
Minimize Costs Technical specialists minimize company costs by finding ways to increase productivity and reduce expenses.
Research New Tech Technical specialists learn new products and technologies as they become available to find the best methods for using them.
Technical Specialist Skills and Qualifications
Technical specialists are detail-oriented professionals with critical thinking skills who can spot potential problems and find cost-effective solutions. Employers hire technical specialists who have the following skills:
- Problem-solving skills – technical specialists use analytical abilities and problem-solving skills to spot potential problems in applications and programs and resolve them
- Programming – technical specialists use programming skills and languages, such as SQL, to rewrite programs and applications
- Communication skills – technical specialists use verbal and written communication skills to create training materials and advise staff members on the best ways to use various technology programs and apps
- Customer service – because technical specialists answer customer questions and advise them on using technology, strong customer service skills are essential for this job
- Organization skills – technical specialists use organization skills to manage multiple tasks at once, keep track of new technological developments, and maintain information on the best ways to use various technical programs
- Attention to detail – technical specialists have strong attention to detail to spot potential programming problems and find ways to increase company productivity
- Research – as technical specialists design training materials, learn new technologies, and find ways to cut company costs, strong research skills are essential for these professionals
Technical Specialist Salary and Outlook
Computer support specialists of all types earn a median annual salary of $52,160, or $25.08 hourly, according to career data from the Bureau of Labor Statistics (BLS). Like technical specialists, computer support specialists provide technical support and advice to individual computer users and companies. PayScale data shows that technical specialists earn a median annual income of $72,563. BLS data projects that jobs in this field will increase 11 percent by 2026, which is faster than the national job growth average. Employers provide full-time technical specialists with complete benefits packages that include health insurance with vision and dental coverage. Vacation and sick days are usually included with standard benefits packages. Some large companies offer additional employee benefits, such as free meals, wellness programs, and monetary incentives for meeting company profit and productivity goals.
Helpful Resources
Find tips, strategies, job opportunities, and other information for technical specialists with these resources:
A Guide to Computer User Support for Help Desk and Support Specialists – all professionals who provide technical support can make use of the tips in this book, a helpful guide containing tools and strategies for troubleshooting and problem-solving tech issues of all kinds
Association for Career & Technical Education – use ACTE to find educational resources for technical specialists and other tech-oriented professionals. This website also contains job opportunities, online seminars, and information about fellowship programs
The Non-Technical Guide to Web Technologies – learn how to speak technical language with this straightforward guidebook that uses simple text to convey information about complex technologies
Association of Support Professionals – tech support professionals of all kinds will find resources at this website, which contains information about industry events, news updates, and other helpful content
Product Training for the Technical Expert: The Art of Developing and Delivering Hands-On Learning – this practical guidebook for technical experts offers tips and strategies for training others on technologies of all types
American Association of Professional Technical Analysts – visit this website to find conferences and networking opportunities for technical specialists, analysts, and other IT professionals
Information Technology Cover Letter Examples
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Technical Specialist
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
