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Technical Support Agent Resume Samples
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0-5 years of experience
- Troubleshoot and diagnosed technical issues for Verizon customers involved with cable, internet, and phone service.
- Managed support tickets and coordinated with on-site technicians in order to get services running in a timely manner.
- Utilized phone systems and network tools to remotely fix customers issues.
0-5 years of experience
- Served in Advanced Tier capacity to answer multi-line phone system’s incoming call center calls
- Provided customers with technical assistance concerning hard wired / wireless Internet connection configurations, Internet protocol television services, voice over Internet protocol telephone services
- Entered data into proprietary software to document calls / results of complaint resolution
- Assessed and triaged calls to escalate when necessary
0-5 years of experience
Call Center Agent providing various technical support and customer service expertise.
- Provide customer support for Internet, VoIP phone, and email support for over 200 companies.
- Personal customer interaction and problem resolution to restore connectivity as efficiently as possible.
- Advanced trouble shooting into email issues and VoIP phone problems.
- Cable Television support.
- Scheduling technician visits when problem was beyond resolution by means of standard trouble shooting procedures.
- Assurance of customer satisfaction through problem resolution or customer education.
0-5 years of experience
- Provided quality customer service and technical support by assisting customers with setup and configuration of ADSL service
- Assist customers with troubleshooting Internet connection, web browser, personal web space, and email issues
- Demonstrated effective organizational, communication and time management skills while provided training and support via one-on-one mentoring and as an assistant to Operations
0-5 years of experience
- Installation and Troubleshooting Tax Software running on Windows Operating Systems Win7, Win10
- Diagnose and troubleshooting sharing and permissions errors on home and office networks.
- Presenting a calm and professional attitude in high pressure situations.
- Striving to consistently meet and exceed department goals providing superior service.
- Documenting all customer contact accurately and efficiently within specified guidelines
0-5 years of experience
Excellent customer service
- Assisted customers troubleshoot and resolve their equipment issues over the phone
- Took payments
- Answered any billing or additional questions
- Marketed new products and programing
- Made sales on packaging and other services
0-5 years of experience
- Lead the project involving the refurbishing and capital reclamation
- Used ghost to handle all reimaging of PCs and new desktop deployment
- Performed process improvement for DoD wipe of all hardware returns
- Gathered requirements to assist in network management changes
- Performed Risk Assessment of new network firewall request
- Reviewed firewall rules for efficiency
- Troubleshoot ZTE android phones regarding security connection, network connectivity, and reset.
0-5 years of experience
- Handled high volume of calls in a timely manner for people that needed help with their alarm systems.
- Worked under pressure to get call volume down and meet monthly requirement’s for customer satisfaction.
- Gathered information needed to be able to help the customers with their alarm system.
- Would coordinate with other departments in the company to be able to best assist the customer so all needs could be met.
0-5 years of experience
- Provide assistance, coordination, and support of low complexity applications
- Provide end-user support (including Administration assistance)
- Use Active Directory Management Site to unlock and accounts and reset user passwords
- Provide support with VPN issues and Tokens (RSA SecureID)
- Grant/Deny users access to data center through MyServices
- Create and modify service tickets
0-5 years of experience
Samsung certified smart technician agent
- Samsung Certified technical support agent
- Diagnose and troubleshoot Samsung home appliances
- Dispatch customer profile to certified technicians
0-5 years of experience
Provide technical support to customers via telephone.
- Manage all contacts with customers to required quality standard.
- Handle required number of contacts to ensure team meet client expectations.
- Troubleshooting and researching technical and gaming issues.
- Keep product knowledge up to date for all client products.
- Research new resolutions for addition to knowledge database.
- Perform any other duties related to technical support as and when required.
- Ensure that client escalation procedures are adhered to.
- Responsible for providing exhaustive and complete troubleshooting before escalation.
0-5 years of experience
- Telecommunication Verizon FiOS
- Marketing Specialist African food Supplier since 06/16/2011 to present (PT)
- Cook Puckers Wings Bar
- Tech Support Everton’s Computer
- Mobile Tech Guy DFW (personal Business)
- Retailing/Stock Town East Hollister
- Kitchen Helper/Prep Cook White Rock Court Retirement Home Dallas
0-5 years of experience
- Audiovisual set-ups
- Set-up new desktop and laptop computers, monitors, and printers
- Install and configure applications and operating system software and upgrades
- Configure Microsoft Outlook
- Configure Routers
0-5 years of experience
- Support customers over the phone to troubleshoot product issues.
- Port forwarding on basic ISP routers and home routers.
- 40-50 calls per day.
- Proactively identify top ticket generators for inclusion in the internal knowledge base.
- Work with internal and external customers to resolve issues, troubleshoot, and gather more information about problems.
- Use technical knowledge to evaluate problem tickets and respond within timeframes, and as needed escalate to appropriate support personnel.
- Provide feedback and suggestions about process modifications and areas for improvement.
- Management gave me the opportunity to take the lead to teach and train the new hires work flow process.
- Helping out with the helpdesk queue with tickets for callback resolution.
0-5 years of experience
- Answer and handle technical support calls for Frontier Communications residential and business clients.
- Politely assist customers with computer problems, and network connection issues.
- Sell and recommend Security software to clients.
0-5 years of experience
- Build rapport with customers over the phone
- Resolve billing and technical issues utilizing critical thinking.
- Provide courteous and knowledgeable customer service
0-5 years of experience
- Answer incoming calls to provide client support and technical issue resolution, and accept payments.
- Respond to and diagnose problems through discussion with users.
- Document and track problems to ensure a timely solutions.
6-10 years of experience
- Assist customers with general issues concerning their accounts.
- Troubleshoot customer phone issues
- Help with billing related issues
0-5 years of experience
- Answer phones and respond to requests
- Identify, research and resolve Customer challenges and requests
- Use company tools to assist customers and document interaction
- Providde customers with supporting information as it relates to their needs
- Followup communication beyond the initial contact as applicable
- Document notes, reports and logs on appropriate accounts
- Inform Manager and Support team of trends or emergining issues
- Recommend process improvements under use my voice
- Follow assigned schedule and adhere to attendance policy
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Technical Support Agent
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
