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Technical Support Executive Resume Samples
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0-5 years of experience
Performed the role of a SME for a team of 15 members.
- Provided regular Team updates about all new MS updates and Virus issues.
- Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the L3 support.
- Worked as a L3 support to troubleshoot issues and report bugs to the product development team.
- Got recognized as a specialist in troubleshooting Wireless, file sharing and Internet sharing issues.
- Was a part of the Pilot project to support Internet Explorer 7, and supported windows VISTA RC.
- Created technical documents to fix upgrade issues from windows XP to Windows VISTA.
0-5 years of experience
Performed the role of a SME for a team of 15 members.
- Provided regular Team updates about all new MS updates and Virus issues.
- Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the L3 support.
- Worked as a L3 support to troubleshoot issues and report bugs to the product development team.
- Got recognized as a specialist in troubleshooting Wireless, file sharing and Internet sharing issues.
- Was a part of the Pilot project to support Internet Explorer 7, and supported windows VISTA RC.
- Created technical documents to fix upgrade issues from windows XP to Windows VISTA.
0-5 years of experience
Designated staff assignments, work priorities for efficient cost and time requirements
- Evaluated work load and call capacity to determine feasibility of expanding or enhancing shift operations.
- Consulted with Quality Assurance Analyst to ensure that company standards are met
- Assisted customers to resolve Printer-related problems (Hardware and Software)
- Trained new staff in use of software or hardware
0-5 years of experience
Offered troubleshooting assistance and resolution of issues relating to credit card swipe machines for the US client [company name]s. Connected them with the appropriate banking institutions for settlements as required
- Installed and configured 10 different types of machinery for new and current customers.
- Provided necessary training and assistance to new customers on the procedures and practices for their new machines.
- Escalated unresolved cases to higher level support, ensuring complete end user satisfaction
0-5 years of experience
Demonstrated competencies in Windows applications, Word, Excel and use of Wired and Wireless devices. Tactfully resolved customer issues to ensure satisfaction.
- Delivered world class customer service and built CSAT and loyalty
- Provided effective and timely resolution to customer inquiries utilizing various support applications
- Managed multiple priorities and maintained effective results in a data driven workplace
0-5 years of experience
- Reviewed lube oil analysis results and provided recommendations based on results.
- Conducted industrial visits and onsite lube oil analysis, gathered information based on analysis.
- Performed a SWOT analysis for future project based on numerous industrial visits and gathered data.
- Organized and implemented client relations from technical point of view including: client satisfaction surveys and client development activities.
- Attended client calls on queries, problems or dissatisfactions.
- Represented company in the most prestigious Lube-Expo event in country.
0-5 years of experience
- Provided technical support on the operation and maintenance of personal computers and /or peripherals
- Guided customer troubleshooting efforts to identify products that have technical issues and issue service calls
- Identified and provided solution and/or input on unique or recurring customer problems
0-5 years of experience
Worked in a ISP (Internet service provider) and banking domain processes. Provided resolution for various internet related issues, did technical trouble shooting over the phone and raised tickets for the issues which can’t be solved over the phone.
- Also worked in a Banking domain process to provide verbal and written communication to customers. Resolve their issues and discuss with client for amendments to provide better service.
- I am well versed in using citrix, KANA software and Unix based applications.
- Pursued ‘Post Graduate Diploma in Clinical Trial Operations and Clinical Data Management’ from Jahangir Centre for Learning, Pune.
- Pursued certification on Mainframe system Administration from Arich InfoTech, Pune.
- Pursued B.Tech (Biotechnology) from Jaypee Institute of Information Technology University, Noida, India with 75%.
- Qualified Gate 2011 in Biotechnology(All India Rank-2530)
0-5 years of experience
Repaired customer laptop & desktop PC’s.
- Conducted hardware & software diagnostics.
- Performed hard drive/file backups.
- Conducted malware/virus scans and removal.
- Constructed desktop PC’s.
- Installed multiple OS versions, including: Windows 2000/XP/Server 2003, Windows Vista/Server
- Answered phones to provide customer assistance.
0-5 years of experience
I was a part of Tier-2 technical team where my mail responsibilities were as follows
- We were supposed to provide telephonic support to the users which were facing issues with their Windows machines.
- I was a part of a team which supported users across multiple nations such as US, Canada and Europe.
- Users using Windows machines running Windows XP, Vista would be supported by or team.
- Our daily responsibilities included receiving calls from users, understanding their issue with the OS and help them through the problem to its resolution.
- Our Tier-2 team was also responsible for handling escalation calls from Tier-1 support. This means to provide an extensive and expert solution to the issue.
0-5 years of experience
Network Designing and Configuration: Network Design and Configuration of CISCO, D-Link, 3COM Devices from Cabling to Implementation.
- Cisco Devices Support: Onsite support of Sold Devices.
- IBM Blade Servers: Configuration of Hardware base IBM Servers based on Windows Server 2008 OS.
- Windows Server 2003/2008 Domain Environment Support to Internal Users
0-5 years of experience
Included troubleshooting and customer support for Internet connectivity.
- Configuration of modems, routers and wireless connections.
- Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Escalated Issues as needed and maintained communication with customer and Technical teams. Extensively utilized tools to record and track issues.
0-5 years of experience
Maintained Client Tracker and Lotus Notes databases, and performed backup of Novell network.
- Provided online and on-site technical support to clients and internal departments.
- Offered telephone and desktop support for MS Office and WordPerfect users.
- Trained departmental staff in basic technical skills.
0-5 years of experience
Provided Level 1 Support for Broadband Connection to Virgin Media customer
- Worked As a Technical Support Executive under Virgin Media.
- Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
- Managed LAN and Wireless Network and performed troubleshooting On LAN, WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router (Cisco-Linksys, Belkin, D-LINK and Dynamode).
- Set up Home Network and provided troubleshooting and full support on virgin- media security Software (PC-guard).
- Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization.
- Experience in new employee mentoring, training and coaching.
- Provided support on Windows XP, Windows 2000, Windows 98, Windows vista , Mac OS 9 for Internet connection
- Provided e-mail support on Outlook, Outlook Express, Window mail and Mac mail.
- Used Citrix meta-frame to access applications and tools. Interacted with UK Customers For Pre Checks And Incident Problem Management.
- Proactively Monitored Customer Network By using Red Tool (application) and checked Remote End Connectivity. Provided On line Support and Assistance to Service Technician to rectify a problem.
0-5 years of experience
Logged complaints using call management software BMC Remedy Support and resolved the complaint using remote Management tools like Virtual Network Connection and NetMeeting.
- Installation and configuration of new server hardware, software infrastructure, networks.
- Setting up New users’ accounts and profiles and dealing with password issues.
- Manually tested the Intec Single View Billing application in telecom domain.
- Prepared test cases using IBM Clear Case and Clear Quest.
- Conducted database testing using SQL.
0-5 years of experience
Assisted customers, residential and business, with technical issues
- Assisted in training of many other executives upon request of management
- Maintained a company metrics rating of “Highly Effective”
- Fulfilled on average 140% of the technical tickets requested we fulfill monthly
- Up-sold existing customers to more profitable services
0-5 years of experience
Maintained Client Tracker and Lotus Notes databases, and performed backup of Novell network.
- Provided online and on-site technical support to clients and internal departments.
- Offered telephone and desktop support for MS Office and WordPerfect users.
- Trained departmental staff in basic technical skills.
0-5 years of experience
Worked for Dell Desktops assisting UK customers with hardware related problems.
- Sending updated troubleshooting methods and technical information to the team.
- Analyzing the Customer satisfaction survey for the team and suggesting the area of improvement.
- Handling escalation calls for the team.
- Generating the reports for the team performance on a weekly basis on calls handled, tickets documented survey results.
- Creating dispatch orders, good will gestures using the CRM tools
- Ensuring the achievement of individual and team metrics.
0-5 years of experience
Assist and support technical staff in their day-to-day activities.
- Provide technical support assistance for desktop applications and execute technical support functions for client server.
- Provide customer service in resolving and troubleshooting technical problems.
- Answer and respond to customer calls and mails relating to their technical issues.
- Document all calls relating to technical problems and inquiries in internal call database. Provide technical support and assistance in running applications testing.
0-5 years of experience
Creation of MNP compliant (.mspx) web sites for [company name]- New Zealand by Converting existing aspx files (web pages) into strictly defined MNP xml files while maintaining [company name] design standards.
- Managing the xml files in CMS.
- Managing configuration file settings and publishing the content.
- Testing and debugging of files using “Link Reviewer” tool.
- Providing support to various [company name] Subsidiaries by troubleshooting their problems during the creation, testing and the launch of the site.
- Frequent interactions with the [company name] team.
- Used tools like – Versal, TOC Builder, Site Builder, Link Reviewer
0-5 years of experience
- Answer 40+ incoming calls for customers to repair services for TV/Internet/Phone.
- Perform upgrades to customers looking to add more channels, upgrade Internet or add equipment.
- Act as a SME (subject matter expert) as needed.
- Train teams as customer resolution expert to improver customer experience.
0-5 years of experience
Troubleshooting and installing internet using wireless modems (ALFA and SENAO Products).
- Installing and monitoring Wimax BTS, Airmax antenna and P2P Links and Cisco router configurations.
- Capable of using Mikrotic as an operating system including routing.
- Capable of mounting point – to – point and point – to – multipoint relay for internet connectivity.
- Has a mastery of the applications Windows XP, Vista, Linux and Mac OS operating systems.
- Capable of configuring NAT, DHCP and VLANS for home and company usage routers.
- Can identify LAN, WAN and WLAN connectivity problems.
- Capable of installing and configuring WIFI for WLAN connectivity.
- Working with MTN Cameroon as an IT supervisor I work with above mention equipments and will therefore do my best to put forward all those skills and experience got from them to speed up the entire network (IT department).
0-5 years of experience
- Job comprised of handling calls from customers having issues with their billing, problems with signals, win back customers looking to cancel their service.
- Keep track of competing firm’s consumer service strategies and ensure the organization does not lose its own customers
- Analyze major complaints/issues or suggestions received and evaluate its practical implementation to the organizational system.
- Received consecutive incentives due to customer satisfaction and meeting all parameters according to the company’s requirement.
- Worked closely with Customer Service management involving overall activities of the high volume, fast paced customer service environment.
- Contribute to process improvement initiatives, service level analysis, system evaluation, performance analysis, as well as direct involvement in new product launches and product rationalization issues.
0-5 years of experience
Provided technical support to customers in USA for Windows Vista Operating system.
- Installed Windows Vista operating system
- Resolved application compatibility issues
- Troubleshot hardware related issues
- Troubleshot Media Player 11 and Media Center issues
- Configured Service Pack 1 for Vista
0-5 years of experience
Worked for AT&T client to provide support to customer’s (voice based).
- Responsible for maintaining Ibeam infrastructure in NY, UK, and Tokyo
- Troubleshooting customer’s issues regarding networking and internet services for AT&T client. (USA)
- Voice based technical support for internet services to US clients.
- Responsible for integration of customers to Ibeam Network
- Negotiate service contract with circuit carriers
- Responsible for designing, implementing and monitoring Ibeam customer Co-Location environment
0-5 years of experience
Provided technical support to customers in USA for Windows Vista Operating system.
- Installed Windows Vista operating system
- Resolved application compatibility issues
- Troubleshot hardware related issues
- Troubleshot Media Player 11 and Media Center issues
- Configured Service Pack 1 for Vista
0-5 years of experience
- Assembled and installed Desktops based on customer specification
- Troubleshooted workstations and replaced computer peripherals
- Installed operating systems, Anti virus and other software
- Installed Ethernet switches, Modems and other networking equipment and onsite support at customer locations
0-5 years of experience
- Handling Technical queries and providing resolutions
- Aid customers for Virus related issues.
- Assist customers/clients to install various hotfixes and patches to resolve their Windows update related issues/concerns.
- Participate in Feedback review meetings to improve client satisfaction
0-5 years of experience
Provide Technical support to customers using chat and outbound calls.
- LAN, WAN & MAN Installation, Configuration and Troubleshooting.
- Software Installation and repairs.
- Performed network troubleshooting.
- Customer service – following up customer till issues are resolve.
- Proper documentation of call back incident.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
