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IT Trainer Resume Samples
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0-5 years of experience
Produced redesign of training agendas, facilitator guides, and training materials for classroom based training sessions at [company name] resulting in increased training satisfaction from 67% to 84%.
- Conducted all training of LCM (life cycle management) projects starting after July 2010.
- Developed departmental processes that led to IT Training receiving IT Department recognition for ingenuity.
- Served as Product Manager for Turning Technologies Student Interaction devices which are now utilized in 100% of classes for underclassmen.
- Served as lead instructor of ServiceNow implementation at [company name] specializing in Change Management and IT Service Continuity Management.
- Worked with Enterprise Architecture team to implement SCRUM methodology to project management at [company name].
0-5 years of experience
Developed company-wide training program. Prepared written and electronic documents for user enhancement. Implement business applications for company agents.
- Increased productivity of 100+ employees through classroom training on desktop applications.
- Assessed skills through set-up and use of interactive Excel spreadsheet.
- Improved agent warehouse efficiency by providing training specific to operational organization and management functions; traveled to 15+ distribution centers within U.S.
- Published computer based training for warehouse management system.
- Facilitated regional training for 50+ users.
0-5 years of experience
Developed curriculum and materials. Delivered IT training courses in both group and one-on-one settings. Worked directly with clients/users to assess needs, analyze data, and design high-quality, customized programs and materials.
- Ensured adherence to client, FDA, and SOP processes.
- Created IT department monthly metrics and presented to upper management on a quarterly basis.
- Support and maintain the corporate IT license and contract records with proper category management and vendor relationship management.
- Consistently achieved high level of customer satisfaction.
0-5 years of experience
Provided technical support for students using Access, Excel, Word, Dreamweaver, Flash, Fireworks, and HTML
- Provided hardware/software support for 30 computers
- Troubleshot equipment when problems occur, analyze equipment, and determine appropriate solutions
- Overseen the installation of software and diagnosing (troubleshooting)
- Developed detailed plans and lab procedures
- Maintained and updated Baltimore’s NAF High School website using SiteExecutive Content Management System
0-5 years of experience
Facilitated training for new and tenured agents on procedures, hardware, software, sales, and customer service.
- Developed and launched successful New Hire and up-skill training for multi-site call center.
- Introduced new methods for communicating trends and changes to supervisors and agents in real-time.
- Created comprehensive web based trainings, manuals, facilitator guides, job aides, knowledge articles, and training materials
- Increased new hire retention through more hands on training and post training support.
- Developed and maintained call center SharePoint sites.
6-10 years of experience
Company provided high-end computer network training and IT engineering consulting services to corporations and Microsoft Certified Technical Education Centers throughout North America. Clients included: Walt Disney Corporation, Southwest Bank of Texas, Halliburton Corporation, Florida Highway Patrol and Texas Children’s Hospital, among others.
- Specialized in the training and implementation of Microsoft Back Office products, including SMS, SQL and TCP/IP
- Trained over 3,000 adult students on 30 different IT subjects
- Performed systems evaluations and made recommendations for maximizing client network systems
- Designed, developed, implemented and maintained client networks
- Provided project planning and management
- Performed systems configuration, troubleshooting, application installation, database configuration and administration, batch files scripting, backups and recovery, security, documentation creation and overall network maintenance
- Lead migrations and implementations for Active Directory, Exchange Mail Server and SMS software
- Created ZTAC’s Train-the-Trainer Instructional Techniques Workshop, a program designed to help IT trainers become more effective instructors. ZTAC’s Train-the-Trainer Workshop was certified by Microsoft Corporation and CompTIA. The workshop was attended by over 2,000 students from the United States, Canada, Mexico and Australia
- Managed company budget and personnel including 15 contract instructors and consultants
- Generated revenue in excess of
0-5 years of experience
Designed new process maps, work flows and procedures for Change, Incident, and Problem Management to improve effectiveness for end-user community and IT-related functions.
- Designed BMC Remedy reports and macros to assist with managing aged tickets.
- Managed aging ticket process and queues for 120 support groups.
- Recommended specific service level (SLA) metrics be initiated for support groups. Created weekly and ad-hoc trending reports demonstrating improved service levels and aged ticket resolution for executive management
- Prepared technical training materials and conducted training seminars on Remedy, ITIL related processes, and other areas for entire support organization.
- Prepared reports and facilitated weekly meetings with support group managers regarding process improvements
- Designed new Knowledge Base for help desk usage.
0-5 years of experience
Provided initial and sustainability classroom and one-on-one training in satellite communications for Joint Communications Support Element (JCSE). Training material included but not limited to: basic RF theory, modulation, transponders, safety, VSAT terminals.
- Planned, developed and implemented SATCOM portion of a command-wide training program.
- Assisted squadrons in training evolutions then provided feedback to squadron leaders of the technical performance of personnel involved.
- Served as a Subject Matter Expert in satellite communications.
0-5 years of experience
Prepared and delivered classes for teaching desktop applications using off-the-shelf software that included word processing packages and bespoke applications.
- Developed curriculum and materials used to train workgroup management teams.
- Facilitated periodic training sessions on how to use Digital Media System and MS Office applications.
- Installed system and application softwares on PC’s
- Evaluated, configured, maintained and recommended hardware and software products
- Create partitions, images drives and recovering images.
0-5 years of experience
Assessed IT training needs and development. Implemented courses and materials to address them.
- Project managed firm-wide implementation of e-learning and development of courses.
- Participated in planning and execution of firm-wide software roll-out.
- Resolved user issues through coordination with technical staff.
- Trained IT applications and supported users in multiple offices.
0-5 years of experience
Assessed needs of organization to develop and implement technical sales training program.
- Created and implemented new Hybrid Care Training program, to focus on Sales Solutions, Network, and Nextel Applications.
- Decreased sales ramp up time by increasing knowledge of Nextel product and process.
- Designed facilitator and participant guides, improving knowledge.
- Conducted focus groups to assess learners’ on-the-job performance and training impacts.
0-5 years of experience
Trained Consultants in UNIX and SQL scripting.
- Offered specific training programs to help IT consultants maintain and improve skills in Operating Systems Administration, IT security, Project Management and Trade Lifecycles.
- Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
- Developed training materials and procedures, and trained consultants in the proper use of hardware and software.
- Trained 250+ consultants and achieved significant improvements in their productivity.
- Conducted interviews with College Graduates & Military Veterans for potential IT roles with clients.
0-5 years of experience
Managed administrative operations for an office with over 40 agents
- Developed and implemented policies and procedures, to ensure operational integrity
- Executed office procedures, prepared forms/documents, and managed employees’ timesheets
- Managed IT/Helpdesk functions, diagnosing and resolving technical issues to ensure maximum uptime and efficiency
- Facilitated with upper management & assisted in Buyer sales matters
0-5 years of experience
Conducted orientation, training and guidance to users of the firm wide application system.
- Conducted both instructor-led and online courses.
- Developed firm wide e-learning material and training documentation.
- Developed both instructor led and webinar courses firm wide.
- Assisted with maintaining firm wide training schedule.
0-5 years of experience
Developed curriculum, including technology-focused and technology based (e-learning) curricula
- Evaluated and recommended tools and training methods
- Conducted classroom based training on Information Assurance, Network Policies and IT Applications
- Provided group facilitation & organization development consulting
- Produced learning aids and process documentation
6-10 years of experience
- Trained all clinicians, doctors, nurses, and administrative staff on Askesis and AllScripts software programs (over 500 staff)
- Provided tier 1 software support for Askesis and AllScripts
- Designed and developed training curriculum and manuals for 500 staff
- Designed, deployed and maintained the organization’s internet and intranet websites and SharePoint Services intranet
0-5 years of experience
Managed a project to add an online rewards program to the existing Learning Management System (LMS).
- Collaborated with Marketing team and Learning Management to define and document requirements.
- Interviewed and selected third party to develop and integrate the program based on budget, technical capabilities, maintenance availability, and customer service.
- Prepared testing plans and facilitated user acceptance testing (UAT).
0-5 years of experience
- Focused on District-specific needs, such as executed one-on-one training, worked on special projects, and trained new hires
- Collaborated with District Support Specialist(DSS) for District/Market specific projects and initiatives
- Maintained and planned my own schedule/calendar and prepared expense reports
- Assisted DSS in ensuring consistent use of TREND
- Participated in new acquisitions as needed
0-5 years of experience
Responsible for developing and delivering business process and systems training.
- Developed the implementation strategy for company-wide training initiatives.
- Produced a library of 100+ e-learning interactive simulations for business and technical skills using ToolBook 9.0, then deployed on corporate intranet.
- Worked with IT team to ensure all web-based training materials were accessible by the field in both Citrix and PC environments.
- Responsible for Version Control of all training documentation and timely delivery of updates to all system users.
- Responsible for tracking branch compliance, identify potential issues, and deliver weekly status reports to executive leadership.
- Provided post-implementation support to all corporate and field employees.
0-5 years of experience
- Managed and scheduled 6 Computer Lab Assistants
- As a manager set performance goals and conducted evaluations on performance and reported to Senior Management
- Served as Campus Cruiser Portal Administrator for faculty, staff and students
- Managed and scheduled Student Computing Lab operations
- Developed training materials for campus-wide distribution
- Scheduled and trained employees and students on various software systems
- Promoted within 11 months to the next job level
6-10 years of experience
- Increased employee effectiveness via group training presentations of policies, procedures and technologies
- Improve operational effectiveness through new application, operating system and hardware roll-outs for internal users and external clients
- Developed extensive Technical Field Manual to facilitate uniformed client IT service
- Trained and mentored new and experienced PC specialists regarding technical and client-facing skills
- Performed system and data integration for clients with proprietary hardware and software
- Served in a Level 1 and 2 Help Desk roles supporting 500+ internal users and external clients
- Participated in company and departmental hardware and software roll-outs
- Used business relationships to generated new and additional volume for and from clients
0-5 years of experience
Mycroft is a leader in Identity and Access Management Solutions. It has provided solutions in Compliance, Data Protection
Management, Controls and Attestation and Identity and Access Management over the past 20 years.
- Received the Fundamentals Implementer Training from Sailpoint
- Conducted Training on Sailpoint IdentityIQ, exploring IDM concepts including Provisioning and Certification
- Integrated Oracle 11gR2PS2 on remote Amazon AWS Instance
- Conducted Training Demos in Identity and Access Management Products in Oracle
0-5 years of experience
- Designed an interactive employee training curriculum for Microsoft Windows 2000/XP and Office 2003 software
- Re-built Access database for managing training records
- Conducted process analysis for departments to identify gaps and act as liaison between business and IT
- Trained employees and provided technical computing support
0-5 years of experience
- Developed curriculum, including technology-focused and technology based (e-learning) curricula
- Evaluated and recommended tools and training methods
- Conducted classroom based training on Information Assurance, Network Policies and IT Applications
- Provided group facilitation & organization development consulting
- Provided program/curriculum evaluation and assessment
- Produced technical writing (learning aids and process documentation)
0-5 years of experience
- Answered main help desk line for 9 offices within NC, SC, and GA
- Remotely controlled users systems to debug and solve issues
- Used Microsoft help forum to discover how to fix a user’s computer after having been infested with a virus that our firewall didn’t catch and fixed clients system and helped team increase firewall security
- Updated software and network settings on users computers remotely and physically
- Wrote and presented a few training segments for MS Excel, Digital Camera and Video Equipment, and Google Search Engines for IT staff and employees
- Used TRACK-IT help desk software to track all issues
0-5 years of experience
Responsible for developing and delivering business process and systems training.
- Developed the implementation strategy for company-wide training initiatives.
- Produced a library of 100+ e-learning interactive simulations for business and technical skills using ToolBook 9.0, then deployed on corporate intranet.
- Worked with IT team to ensure all web-based training materials were accessible by the field in both Citrix and PC environments.
- Responsible for Version Control of all training documentation and timely delivery of updates to all system users.
- Responsible for tracking branch compliance, identify potential issues, and deliver weekly status reports to executive leadership.
- Provided post-implementation support to all corporate and field employees.
0-5 years of experience
- Assisted with Project Management from bid stage through project closeout and follow up.
- Provided IT support, software testing, training and equipment management for branch location
- Facilitated company training via phone, video and internet.
- Implemented branch location security ID cards.
- Created system training manuals for branch location and corporate office.
0-5 years of experience
Trained Line all 500 staff, managers, and executives on new software.
- Created manuals and guides for new software.
- Give input on all new software being considered to be implemented into agency.
- Created project plans and see projects come to conclusion.
- Keep track of those who have been trained and those who have not.
6-10 years of experience
Created training materials, course outline, quick reference guides for various subjects/applications
- Coordinated all new hire training
- Provided users “One-on-One”, desk side, Ad Hoc and classroom setting training on new and existing technology
- Supported 500+ users in various applications and hardware in a Windows XP client environment such as Office 2010, XP, CMS, DeltaView, InterAction, Citrix, PCs, Laptops, and more
- Assisted users with various applications desk side and remotely using Manage Console
- Logged calls in IQ Track call tracking database
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
