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10+ years of experience
Maintain estimating variance within company goals. Write detailed appraisal, documentation and status reports. Maintain timely contact with Claimants and Insureds, and consistently exceed Aftermarket and LKQ usage.
- Execute prompt salvage movement.
- Prepare accurate total loss evaluations above company objectives.
- Perform inspections of damaged cars at home body shops and salvage yards.
- Set up all appointments and maintain 24-hour phone contact and 48-hour face-to-face with customers to ensure excellent customer service.
- Manage a large territory and volume optimization of company’s claim process model resulting in greater cost controls, as well as expense and indemnity reductions.
- Complete annual continuing education requirements to maintain the competitive edge.
6-10 years of experience
- Estimate damages on all types of vehicles. Helped to create and implement a specialized program and training for Recreational Vehicle damage appraisal.
- Rolled out and presented a customer service program to over 200 employees in our region.
- Negotiate repairs and maintain good working relationships with shops. Frequently called by shops for technical inquiries. Audit and inspect Select Service facilities and repairs. Facilitate program and ensure compliance.
- I-Car committee member, work with other volunteer committee members to determine classes to be delivered in our market throughout the year.
0-5 years of experience
Meet with customers at repair shops, home, or salvage yard to view damage to property
- Provide top notch customer service throughout claim experience
- Investigate discrepancies between reported accident and visible damage to vehicle
- Negotiate rates and labor hours with body shops
- Write estimates on vehicles or properties, provide to customer and shop, and explain in detail all procedures
- Sell customers on benefits of repairs vs replacement, and use of aftermarket parts vs OEM parts
0-5 years of experience
Contact customers to arrange times for inspection of vehicles
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage
- Take detailed photos that show proof of damages
- Estimate parts and labor required to complete repair
- Prepare documents describing recommended repairs and cost
0-5 years of experience
Assesses damages to vehicles involved in collision and comprehensive insurance claims.
- Utilizes excellent customer service abilities to assist policyholders and claimants through the claims process while answering any questions that may arise.
- Demonstrates time management skills by planning appointments at auto body shops, residences and tow yards whilst answering phone calls throughout the day from customers, claims representatives and body shops.
- Negotiates with body shops in order to reach an agreed price for each estimate.
- Expands knowledge of automobile repair techniques by taking training for I-Car.
0-5 years of experience
- Investigate, evaluate, and complete accurate appraisals on damaged automobiles.
- Work closely with customers to insure a successful transition through the claims process.
- Handle and defuse confrontational situations with difficult customers face to face.
- Maintain a high assignment closing rate with minimal managerial assistance.
- Establish and maintain good time management skills to cover a multi-city work area.
0-5 years of experience
- Inspect and maintain claims through process in fixed auto repair express locations, and in a variety of field settings.
- Work independently to complete insurance forms, estimates, issue and pay claims.
- Scored number one in customer service for drive in estimates for quarter three at 97% satisfaction rating.
0-5 years of experience
- Active 6-20 License in almost all states including Florida.
- Daily Duties include phone communication and status update, Updating Claim Center with any required documentation, required 4 field appraisals per day, complete supplements in timely matter. Update several tracking reports and schedule inspection appointments.
- Member of the Virtual Total Loss team, Online Onsource team which handles claims as a desk appraiser while also handling field responsibilities.
- Very knowledgeable with CCC estimating software, uploaded and maintained Directs rate tables for the entire United States. Handled must IT issues with CCC that occur on a day to day basis.
- Leaned on for professional training and guidance for newer employees and returning veterans.
- Pursuing I-Car Certification online and in classroom.
- Assigned territory for claims is from West Palm Beach to Homestead.
- Recently bought out by National General Insurance who uses Mitchell Ultramate, certified and trained in Mitchell.
0-5 years of experience
- After reciept of customer’s information analyze the accident report and contact the customer to schedule inspection either at their residence or shop of choice.
- Inspect the customer’s vehicle and prepare an detailed estimate while addressing factors such as unrelated prior damage, use of aftermarket parts and endorsement policies.
- Negotiate with bodyshops for fair labor rates and repair times.
- Maintain working relationships with shops and deliver outstanding customer service.
- Address customer concerns and inquiries in a knowledgable and sure manner with a high level of empathy and patience after highly traumatic events.
- Keep customer informed of what repairs are going to be made to their vehicle, how long the repairs should take and then follow up with the shop to keep customer informed and extend additional days to rental if their are any delays.
- To ensure accurate reimbursement to customers for total loss vehicles take a detailed analysis of the vehicle. Take detailed notes on condition ratings for the paint, seats, tires, engine and glass. Enusre that you check for all options on vehicle and add them to the total loss report.
- Submit for CVR refund, salvage value and settle with customer
0-5 years of experience
Write auto damage appraisals for Direct Repair Programs and for customers
- Assist customers with claims
- Keep customers updated on repairs and cycle time
- Schedule repairs and dispatch to body shop technicians
- Work with insurance companies to ensure a satisfactory claims experience
- Order parts for all repair jobs from miscellaneous vendors
0-5 years of experience
- Negotiate electronic part pricing discounts with vendors
- Communicate with appraisers representing multiple Direct Repair Programs-high volume of claims
- Negotiate with ten independent carriers throughout Connecticut
- Extreme sales and strong customer service-oriented
0-5 years of experience
- Inspect vehicles to determine material and labor costs for restoration.
- Provide advice to claims personnel on vehicle repairs.
- Determine the type of accidents based on the nature of vehicle damages.
- Determine whether damaged vehicle is classified as total loss or not.
- Advise on options for vehicle parts and repair services.
- Prepare reports on vehicle conditions.
0-5 years of experience
- Obtain and set up assignments from Insurance Companies.
- Contact vehicle owners or repair facilities to perform vehicle inspections.
- Conduct single and multi-vehicle inspections with photographs on repairable and total loss
- Obtain agreed repair figures with body shops.
- Calculate total loss ACV.
- Mitchell software proficient.
0-5 years of experience
- Using multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
- Travel to various locations within the area to estimate losses.
- Knowledge and experience with auto and property estimating software: Mitchel and CCC and Audatex.
- Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to a particular accident.
- Completes auto repair facility and independent re-inspections, supplements as warranted to verify damage.
0-5 years of experience
- Inspects damaged vehicles, write estimates, documents claim-related information, and makes decisions consistent with claims standards and local laws.
- Makes total loss determinations and establishes total loss evaluations.
- Sets clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligation.
- Works with rental vendors to ensure clean, damage-free, fully fueled rental vehicles are available upon demand.
0-5 years of experience
- Inspect property damage to determine extent of damages
- Prepare and present claims to insurance companies
- Negotiate with repair facilities to ensure accurate and fair pricing
- Write estimates and negotiate with shops on supplements
- Verify that coverage applies through an insurance policy
0-5 years of experience
- Independently Inspect and Appraise damaged automobiles for SCA Appraisal Company
- Submit completed reports to them and provide customer service to various clients
- Complete bi-weekly billing and expense reports
0-5 years of experience
- Appraise automobile and/or other vehicle damage to determine repair costs for insurance claim settlements.
- Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.
- Maintain and execute a timely schedule with the vehicle owner and/or repair shop to ensure the appraisal is complete.
0-5 years of experience
- Provide estimates for damaged vehicles as an independent contractor at DCH Honda.
- Evaluate conditions of auto body, glass, interior/exterior damages.
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
0-5 years of experience
- Assess vehicle damage
- Estimate cost for repairs services
- Examine equipment to detect disrepair
- Examine damages vehicle to determine extent of structural, body, mechanical, electrical, or interior damage
- Examine vehicle to detect malfunctions, damage, or maintenance needed
- Communicate with insurance companies
- Educate customers on parts
- Prepare cost for estimates
- Use negotiation techniques
- Write vehicle damage repair estimates
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Auto Damage Appraiser
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
