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Auto Insurance Agent Resume Samples
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6-10 years of experience
Reissued cancelled policies, processed endorsements, handled billing questions, and general policy questions for policyholders in a call center environment
- Trained in both the Sales and Customer Service departments
- Renewed Resident Agent Personal Lines License since 2007 and completed all Ethics and Required Continuing Education courses in a timely manner required to maintain Agent Licenses
- Licensed to sale, endorse, and reissue policies for the following states: AL, AR, GA, IL, IN, KY, LA, MN, MO, MS, OH, SC, TN, WI
- 2012- Received recognition for Best Customer Interaction for calls monitored by corporate office and awarded a $500 iPod
- Set the Company standard by creating policy and question flow during reissue process.
6-10 years of experience
Customer service representative providing consumers with end-to-end support for auto insurance purchasing.
- Explained in depth policy information, educating consumers on products that best suited their needs.
- Managed multiple computer applications, while simultaneously managing a high-volume of phone calls daily.
- Collaborated with team members to share product information and build associate knowledge.
- Served as supervisor during colleague’s absence, earning recognition from management for leadership abilities.
0-5 years of experience
Maintained high customer service standards
- Communicated with independent insurance agents, policyholders, and property lien holders
- Compiled and input details of customer orders.
- Authorized or denied reinstatement of policies based on a review of payment record and risk factors
- Set up and updated accounts on Gateway 2000 computers
- Responded to correspondence or forwarded to appropriate department
0-5 years of experience
Provided customers with Auto Insurance Quotes, 30-50 daily confirming applicable coverage
- Assisted clients with policy changes and policy reinstatements
- Followed up and conducted callbacks based on pre-qualified leads
- Calculated premiums and established payment methods
- Contacted underwriters and submitted forms to obtain coverage including; Infinity, Progressive, Alliance United, Access General, Cabrillo, Bristol West
- Selected the company that offered the type of coverage requested by client to underwriter
- Conferred with clients to obtain and provide information when claims were made to the policy and evaluated for compensability
- Explained features, advantages of various policies to provide insurance plan
- Maintained records, reports, and files
- Prepared personalized insurance quotes and closed sales
- Conduct over 200 cold calls daily to increase sales
10+ years of experience
Supervise a team of 10-12 agents and provide support to local agents.
- Provide feedback daily, weekly, and monthly to my team to ensure success for all associates.
- Provide excellent customer service to policyholders by processing their change request and reviewing policy coverage to ensure their assets are adequately protected and anticipating future customer needs.
- Improved weekly and monthly sales through selling of auto policies to new customers and Umbrella policies to new and existing customers.
- Reviewed policy profile to ensure the customer was receiving the best rates while maintaining disciplined underwriting guidelines.
0-5 years of experience
Succeeded in exceeding production goals and ensured to participate in prospecting marketing campaigns.
- Succeeded in cross-selling insurances and assisted the client in quoting applications.
- Followed proper cash managing and field insuring processes.
- Remitted applications, endorsements, and payments adhering to Agency Procedure manual.
- Handled all the customer service duties.
- Ensured to use Quote Script as developed by the company
- Updated personal knowledge by attending all monthly & quarterly meetings.
- Ensured to act appropriately in a timely manner for license renewals.
0-5 years of experience
- Handle inbound calls about billing, policy changes, coverage counseling, sales lead generation
- Performed in the top 10% of agents in lead generation and efficiencies such as handle time and quality of service.
- Obtaining AINS General Insurance Designation February 2016
0-5 years of experience
Took an average of two hundred in-bound/out-bound customer calls per day as an auto insurance agent for the Agency Auto Division.
- Recruited to a specialty unit after four months of employment.
- Quoting new and existing auto insurance policies
- Assisting insured’s with payment and billing questions as well as general claims and underwriting concerns
0-5 years of experience
Took an average of two hundred in-bound/out-bound customer calls per day as an auto insurance agent for the Agency Auto Division.
- Recruited to a specialty unit after four months of employment.
- Quoting new and existing auto insurance policies
- Assisting insured’s with payment and billing questions as well as general claims and underwriting concerns
0-5 years of experience
Direct insurance agent for Geico Auto insurance customer’s for VA, NC, MD, PA, and WV.
- Responsible for making policy changes for new and existing customers.
- Made sure company’s records of customer’s driving information matched that of DMV’s records in multiple states.
- Handled sales of Umbrella Insurance policies.
- Responsible for separating multiple customers on one policy during a divorce or separation agreement.
- First response retention for unsatisfied customers.
- Required to go over legal contracts with customers moving from state to state, due to different state regulations regarding auto insurance.
- Monitored any possible fraudulent situations while assisting customers.
0-5 years of experience
- Adhere to the insurance guidelines as outlined by New York State
- Assist our policyholders in understanding the coverage they have or may need and offer additional insurance products to them
- Efficiently handle policy needs and ensure that every customer interaction is a positive one
- Interact and communicate with customers on a daily basis and have a strong understanding of the business
- Receive on-going coaching and performance reviews to help further develop my skills
0-5 years of experience
Worked in office then transferred into the Work-at-Home program while maintaining a thorough working knowledge of compliance rules, regulations and related procedures required by individual states.
- Process customer and company requests such as price quotes and policy changes.
- Provide superior customer service to new and existing customers.
- Research to balance customer and business needs.
- Achieve daily service and productivity standards while producing high quality work.
- Adhere to time sensitive guidelines.
- Attend obligatory trainings and guideline updates.
0-5 years of experience
- Assisted customers with opening auto insurance policies.
- Obtained auto insurance quotes for expectant customers.
- Provided existing, new & prospective customers with a thorough understanding of auto insurance products.
- Handled customer complaints professionally and in a timely manner.
0-5 years of experience
Had excellent communication with strong sales and customer service skills.
- Made cold calls to potential customers and provided answers to customers seeking quotes or policy information.
- Held computer skills, including familiarity with Internet research, database, spreadsheets and word processing programs.
- Was familiar with state insurance laws.
0-5 years of experience
Partner with other departments within the organization to fulfill customer requests.
- Take incoming calls and fulfill customer-servicing requests while delivering the highest level of quality service to all Elephant customers.
- Build rapport and deepen customer relationships by providing first call resolution, guiding the call and taking ownership of the issue(s) in determining nature of inquiry.
- Manage multiple tasks and effectively prioritize work.
- Update account information and use several systems to distinguish discrepancies to prevent fraudulent activities.
- Accommodate customers via telephone, electronically, and mail when necessary.
- Stay abreast of all changes, developments and enhancements for all systems, products and online upgrades.
- Maintain an advanced knowledge of Elephant tools and services.
- Sustain a superior level of productivity and keep exceptional metrics in quality performance.
0-5 years of experience
- Explained insurance policies to customers
- Updated insurance policies for customers
- Answered calls and handled customer inquiries
- Provided excellent customer service
- Implemented state regulations as it pertains to insurance policy
0-5 years of experience
Handle an average of 75 inbound sales calls per day in a call center environment
- Be an expert on [company name] products and benefits and use that expertise to close sales
- Gather information from prospective policyholders
- Help our customers select the insurance policy that’s best for them
- Identify customer’s needs and answer all of their questions
- Prepare high-quality rate quotes and close the sale
- Provide solutions that help make it easy for customers to buy a [company name] policy
- Empathize with the customer and overcome objections
- Follow-up with interested or eligible customers who did not buy on their first contact
- Provide guidance on additional product lines that best protect our customers
0-5 years of experience
- Took an average of two hundred in-bound/out-bound customer calls per day as an auto insurance agent for the Agency Auto Division.
- Recruited to a specialty unit after four months of employment.
- Quoting new and existing auto insurance policies
- A ssisting insureds with payment and billing questions as well as general claims and underwriting concerns
0-5 years of experience
Call center set up as sales office for American Horizon Insurance Company. In-bound calls through direct mail non-standard auto insurance.
- Answered average of 100 calls per day.
- Licensed in 12 states.
- Quoting and selling policies.
0-5 years of experience
- Operated and maintained office in solidarity
- Met monthly sales goals as directed by company
- Utilized Internet, Intranet, multi-line phone systems on daily basis
- Supreme time-management skills
- Set appointments and reminders
- Built my book of business and maintained client retention
0-5 years of experience
Prospecting, acquisition and retention of Nationwide Insurance customers
- Setting and maintaining the standards for service, agency processes, and facilitation of associate
- Administrative office management and organization
- Effective in the investigation of eligibility for policies within the agency
- Administrative Office Management and organization
0-5 years of experience
Prospecting, acquisition and retention of Nationwide Insurance customers
- Setting and maintaining the standards for service, agency processes, and facilitation of associate training and development
- Administrative office management and organization
- Effective in the investigation of eligibility for policies within the agency
- Administrative Office Management and organization
0-5 years of experience
- Licensed with County Mutual.
- Responsible for providing customers with an insurance policy and handle customer complaints.
- Receive and make phone calls to resolve policy issues. Maintain office clean.
0-5 years of experience
- Sold Automobile insurance and club membership to customers in Southern California.
- Processed paperwork pertaining to insurance policies via proprietary database.
- Implemented pre-sales underwriting.
- Built strong customer relationship skills.
0-5 years of experience
- Inbound sales representative for automobile insurance
- Assist with new hire trainees
- Customer support for auto insurance quotes and policies
- Personal sales close ratio average of 40%
- Managed many computer systems daily
0-5 years of experience
Assisted members with making changes to their auto insurance policies.
- Took payment and applied them to certain accounts.
- Worked out payment plans to people who were behind on their payments.
- Discussed coverage options.
- Offered products that the company felt were fitting for their overall needs.
0-5 years of experience
- Serviced all Auto, Home, and Commercial Insurance Policies.
- Trained new Csr’s to be up to date on auto and property lines.
- Faxed, scanned and filed all documents.
- Complied with all underwriting guidelines.
- Handled multiple phone line system.
- Assisted with bank deposits twice a day.
0-5 years of experience
Provided customer service to new and former customers
- Set up new policies, maintain existing policies and assist with claims
- Answering billing questions, add and delete automobiles from policies
- Email Id verification and auto insurance policy
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[Auto Insurance Agent]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
