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0-5 years of experience
Recruited to be an integral part of the team of a re-designed, high profile, flagship dealership.
- Organized a team of 6 sales staff by recruiting new personnel and selecting high performers from within.
- Implemented training, customer retention, and customer satisfaction programs to increase sales by 100% in 5 months.
- Used various web-lead sources to maintain an internet marketing program resulting in an 11% web-lead closing ratio.
- Managed DealerSocket, a CRM (Customer Retention and Management) system both dealership and group-wide.
- Routinely structured, presented, closed deals, including selling of Finance and Insurance products, and finalized paperwork.
- Maintained Dealership business plans, sales tracking and reporting plans, and inventory management and marketing.
0-5 years of experience
Pulling, reading and analyzing of credit bureau scores for potential finance customers
- Communicated directly with banks to obtain financing for qualified buyers
- Aided the Accounting Office with daily Accounts Receivable
- Aided the Title Clerk with all State Motor Vehicle work for numerous states
- Managed a staff of 15 sales associates
- Ensured the dealership was and maintained compliance with all National and State guidelines
0-5 years of experience
Instituted a true Internet Sales Department focusing solely on selling to customers off incoming internet leads and incoming phone calls
- Closed at an average 17%-18% combined from these two lead sources
- Promoted to the desk and served as one of two desk/closing managers in the store
- Instituted a program with guest services to monitor true showroom traffic and log each daily opportunity
- Trained by the McDavid Group on F&I Processes, Menu Presentation, Warranty and Gap Products – served as the backup F&I manager
6-10 years of experience
- Recognized as a Top Performer eight consecutive years for driving revenue growth and profit improvements within the F&I department.
- Launched Route 1 and Dealer Track systems that minimized Cash In Transit (CIT) and significantly improved cash flow.
- Implemented “Menu Selling” concept and led the training of new F&I and sales staff.
- Introduced a new product “Visual Theft Protection” adding $200 on every vehicle sold that generated additional revenue of $25,000 – $30,000 monthly.
- Led the rollout of “Visual Theft Protection” across sister dealerships in Huntsville, Tomball and Rosenberg that generated an additional $40,000 in monthly revenue.
- Drove average revenue per copy up 50% ($800 to $1,200) within one year in the Conroe dealership.
- Handpicked to troubleshoot sister dealerships and facilitate sales and F&I training.
0-5 years of experience
Maintained and organized a database of over 2000 clients for myself.
- Oversaw the databases of 2-300 clients for 6-10 sales consultants.
- Prepared monthly commissions for 6-10 sales consultants.
- Identified and qualified customer needs, developed sales strategies, negotiated and closed sales.
- Consistently hit and exceeded sales goals.
- Helped to develop and design monthly sales quotas and goals for 6-10 sales professionals.
- Structured deals for the clients and banks.
- Made sure all the proper documentation was signed, in order, correct and turned in before it was due.
0-5 years of experience
Greet customers when they enter the showroom and ask the appropriate questions in order to ensure they make the right decision on which car they purchase.
- Assisted customers in providing best finance and insurance product to suit individual needs and ensured maximum profits for dealers.
- Established and maintained good working relations with finance sources.
- Ensured absence of all objections while making product purchases.
- Reviewed paperwork and ensure correct details.
- Evaluated customers for insurance policies and obtained receipts for payments.
0-5 years of experience
Developed new policy, procedure and format for existing department
- Managed, maintained and sold dealership (New/Used Vehicle) Inventory
- Established and maintained supporting sales and inventory reports.
- Administered and completed all State required paperwork for legal sale of vehicle.
- Sold financing and all Dealer/Manufacturer related products where applicable.
- Six time Customer Service Award winner
0-5 years of experience
Maintained and organized a database of over 2000 clients for myself.
- Oversaw the databases of 2-300 clients for 6-10 sales consultants.
- Prepared monthly commissions for 6-10 sales consultants.
- Identified and qualified customer needs, developed sales strategies, negotiated and closed sales.
- Consistently hit and exceeded sales goals.
- Helped to develop and design monthly sales quotas and goals for 6-10 sales professionals.
- Structured deals for the clients and banks.
- Made sure all the proper documentation was signed, in order, correct and turned in before it was due.
10+ years of experience
Established close working relationships and gained respect of various lenders to serve both prime and sub-prime financing.
- Educated customers on the value of extended warranty, gap coverage, life and accident insurance, and wheel protection resulting in an increase in back-end profit.
- Maximized financial reserves pertaining to financed vehicles increasing company profit.
- Generated timely and precise documentation once the vehicle was delivered to expedite funding process from lending institution to dealer within a 3-4 day turnaround.
- Received numerous bonuses for performance.
- Recognized for dedicated work ethic and commitment to company.
- Generated consistently above average per retail sale.
- Worked closely as a team with sales desk and sales managers to renegotiate and close the sale.
0-5 years of experience
Offered vehicle financing and insurance to customers.
- Researched new lending institutions and established relationships to secure competitive interest rates.
- Processed financing contracts accurately and secured approval for qualified customers.
- Maintained the profitability of the department and controlled expenses.
- Complied with federal, state, and local regulations that affected the new and used vehicle and finance departments.
- Created and managed the secondary department (sub-prime lending financing).
- Trained and provided the sales team with information on the finance programs and the benefits of sub-prime lending.
6-10 years of experience
- Established lending relationships with HSBC, GAF, UACC, Wells Fargo, and Capital One
- Evaluated credit worthiness, underwriting, and presented financing options
- Developed, interpreted, and implemented financial and insurance policies
- Manager of internet sales and assisted with marketing strategies
- Recognized as a top performing associate for at least 7 out of 8 years
- Processed DMV, accounting, and banking needs
- Utilized systems such as C.U.D.L., Dealertrack, Autosoft, and DCS
10+ years of experience
Established a proven record of career growth and achievements with this $20 million automotive group that owned several Oldsmobile and Cadillac dealerships. Progressed through several positions from Sales Consultant to General Manager.
- Restructured previously unprofitable operations through staff training/motivation and customer incentive programs.
- Managed all day-to-day operations, including inventory buying/control, appraising and disposing of trades, sales, finance, advertising, and customer service.
- Hired, trained, supervised, scheduled, and evaluated 40+ employees.
- Developed and implemented management, marketing, and customer service efforts that resulted in repeat and referral business accounting for a large percentage of total sales.
- Managed a multi-million dollar new and used car inventory
- Directed all aspects of the sales process, including assisting sales consultants with negotiating and closing deals; resolving customer-related issues; establishing hours of dealership operation; preparing and submitting sales reports to the corporate office; and coordinating and leading sales meetings.
0-5 years of experience
Sales Manager
- Successfully led dealership in sales per copy, insurance and service contracts, averaging $1300 per retail unit and 60% in service contracts
- Developed seamless relationships with lenders and financial institution representatives, officers and executives
- Managed and trained a staff of 10 salespeople; instilled loyalty in staff to ensure customer’s experience was superior and exceeded expectations-ensuring experience was positive and unforgettable while cross selling aftermarket products and additional warranty services
- Analyzed competitive data, understanding market dynamics and incorporated into evolving market growth strategies
- Kept internal and external customer needs paramount when making decisions and taking action
- Trained sales staff in greeting, qualifying, walk-around presentations, negotiating, prospecting, follow-up and selling skills
- Planned, forecasted, set objectives and goals; maximized production and drove dealer brand performance within the community
0-5 years of experience
Excellent negotiatinig skills and strong persuasive manner. Exceptional level of numeracy and ability to work out costs. Solid ability to work to targets with a proven track record in car sales. Ran $1673 a copy while maintaining high CSI.
Key responsibilities:
- Consistently among the market and region leaders, for New & Used F&I penetration. ➢Maintained 50% Vehicle Service Contracts, and 75% Guaranteed Asset Protection. [$1,673/copy]
- Strengthened Sales People’s skills in closing techniques, overcoming objections, higher gross profit (front and back).
- Assisted the sales management team in structuring deals.
- Maintained knowledge on all extended warranties for automotive and made sales accordingly.
- Established and maintained good working relations with various finance sources. ➢Consistently enhanced customer satisfaction.
- Processed financing and leasing deals accurately andsecuring approvalthrough financial sources to secure approval and through the proper federal, state and corporate channels.
0-5 years of experience
Recruited by General Sales Manager to improve sales closing ratios and turnaround problematic CSI scores. Assisted sales consultants in closing difficult deals, in addition to enhancing the profitability of each sale by proactively up-selling customers on a range of protection products, such as credit insurance, extended warranties, anti-theft devices. Built and managed relationships with lenders, such as Bank of America, Chase Auto, Mazda Credit, and Toyota Credit, to expedite deal funding of sales.
- Dramatically increased profitability per deal from (-$200) to average $2500+ per month.
- Significantly improved CSI scores from 68% to 98% in one month, to rank #5 in the Northeast region out of approximately 120 peers.
- Played major role in establishing a customer-oriented environment, which helped convert first- time visitors into customers and maximize repeat and referral business.
6-10 years of experience
Red Bank, NJ 1987 – 1996
General Sales Manager, F&I Manager, Sales Consultant, GMC Truck Sales Manager
- Identified short- and long-term objectives; restructured department accordingly; devised and
- Increased new/used sales 300% within the first 4 months with an average of $800 gross.
- Full Bottom Line responsibility (P&L).
- Uncommon ability to recruit, train and lead a team to achieve target.
- Achieved the following penetrations on a monthly basis: 70% Finance, 65% warranty, 65% credit/life and 70% aftermarket products.
10+ years of experience
Managed Finance department for BMW, Audi, VW, and Mazda auto dealership
- Duties include qualifying, promoting aftermarket products to maximize profits and ownership experience,
- Built and maintained relationships with bank representatives, underwriters and funding analysts
- Generated $210,000+ profit per month from sales of insurance and extended warranties
- Increased lease and finance penetration by 32%
- Introduced 9 new bank partnerships, bringing total available for financing services to 14
- Elevated average back end profit from $350 to $1,150 per unit
0-5 years of experience
Accomplishments: Doubled company sales by establishing a Prime and Subprime F&I Department.
Responsibilities:
- Established and operate the company’s F&I Department.
- Established and maintained effective relationship with Prime and Subprime finance companies.
- Management of all aspects customer financing to include applications for loans and procurement of funds.
- Created and implemented the company’s customer follow-up program.
6-10 years of experience
Implemented an outlet selling concept resulting in increased profits, sales and customer satisfaction.
- Awarded substantial monetary bonuses and trips 6 years consecutively for top performance.
- Performed weekly sales training.
- Managed used car advertising.
- Worked closely with sales team to maximize closing ratios
- Purchased and maintained inventory supply.
- Hired and trained used car sales staff.
0-5 years of experience
and 4/01-3/07)
- Increased overall CSI scores by 18% in 6 months
- Developed and implemented a new 10 step sales process
- Delivered all new hire and sales staff training including CRM training
- Negotiated interest rates and financing
- Processed all financial documents and ensured accuracy
0-5 years of experience
Presented warranties, GAP insurance and other beneficial products; while enhancing a positive relationship and customer satisfaction during the entire purchase experience
- Obtained credit reports, compared customer evaluation to established standards, forwarded applications to lenders, conferring with loan processors to and obtain approval
- Provided customers precise explanation of aftermarket products and extended warranties
- Determined the customer’s need for financing and explore payment options
- Confirmed automotive sales contract information by disclosing data, provisions, finance charges and interest rates to customer and ensuring understanding of content
- Accurately prepared all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner
10+ years of experience
1997-2008
Key Accomplishment s and Responsibilit ies
- Directed all daily sales oper ations as well as staf f hiring, training, motivat ing and super vision of 40 plus sales/of f ice staff personnel.
- Generated most ever f or company new car sales in one month – 264.
- Achieved 95% Customer Ser vice Index rating beating 92% par
- Marketed f inancing/leasing options, ser vice contracts, add- on programs.
- Negotiated with lenders acquir ing the most eff ective and prof itable products.
- Structured/submitted loans tailored to best suit customer ‘s needs.
- Increased all backend prof it from $600 to $1,800 per unit.
6-10 years of experience
Developed relationships with various lenders to increase product knowledge and productivity. Training sales staff to maximize finance income potential. Accounting for total deal income to insure proper and timely funding by the appropriate lending institutions. Submitting consumer loan & lease requests. Administration of wholesale rates and financial services to meet the client’s needs.
- Developed and managed a successful financial sales process model in four different stores.
- Created positive business relationships with lending institutions to create a win-win environment.
- Ensured that all transactions were handled in an ethical and expeditious manner.
0-5 years of experience
Responsible for recruiting and training a complete sales staff capable of reaching pre-established goals. Established a finance and insurance department as an additional dealership profit center.
- Worked closely with suppliers to determine proper buying levels, discount programs, delivery schedules, and dealer support programs.
- Established and coordinated promotional efforts including boats shows, radio, television, and newspaper advertising.
- Directly responsible for all aspects of customer finance and insurance. Secured lenders with competitive buy rates and terms in order to maximize dealer reserve. Negotiated direct reserve checking, eliminating waiting period for dealer reserve payments.
- Worked closely with ownership to identify, open, and staff a second dealership location.
0-5 years of experience
Premier Buick, Pontiac Dealership)
- Presented entire line of both new and used product line.
- Created and organized all sales activities for the Used Car Sales division
- Partnered with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
- Assisted Used Car Sales Consultants in closing sales as needed
- Proven sales experience in the automotive industry
- Responsible for holding a minimum of 25% GP on all final sales.
0-5 years of experience
- Ensured compliance to all federal and state regulations.
- Closed new and used car sales.
- Arranged vehicle financing for both purchase and lease agreements.
- Sold service contracts, maintenance plans, gap protection, collision insurance, tire and wheel, Resistall, dent and ding, Lojack and Venture Shield.
- Managed all processes according to customer satisfaction.
- Analyzed customer requirements and recommended products to maximize profits for dealers.
- Coordinated with lenders on various loan programs on a regular basis.
0-5 years of experience
Develop unique ways to drive sales and increase store profitability. Maintain accurate inventory management. Develop unique and creative ways to drive sales. Oversee the P&L and budget responsibility and manages to the budget accordingly. Initiate and track cost control mechanisms. Model and promote great customer service behavior. Select and develop staff for growth opportunities. Maintain a safe work area for associates and customers. Use and apply independent judgment and discretion to address both short and long term issues. Select appropriate lender, secure approval, obtain customer commitment, and finalizes delivery of vehicle. Manage placement of contracts while maximizing F&I PVR. Assists sales desk in structuring deals. Consistently adhere to all F&I office process and flow of contracts. Cunduct Menu selling with 100% of products offered 100% of the time in accordance with federal, state, and local compliance laws. Manages contracts in transit and ensures funding with constant communication with business office. Track and monitor F&I PVR, product penetration and lender penetration percentages and look to book values. Participate weekly in sales meetings regarding F&I training and issues. Assist General Manager and Sales Manager in training sales staff. Adhere to all company policies and procedures.
Key Achievements
- Maintain PVR exceeding 1400 per copy and Penetration greater than 150%
- Increased overall sales volume and combined PVR
- Developed relationship with banks used allowing for better understanding of sctucturing requirements for secondary deals and raising Combined PVR for secondary deals 45%
- Exceeded all goals, expectations, and quotas monthly
10+ years of experience
Directed all business and sales operations for $75M dealership and repair facility. Supervised up to 38 persons across two locations. Negotiated loans, processed finance contracts, sold aftermarket products, processed paperwork, and tracked sales and profits. Closed retail and F&I sales. Conducted sales and finance training.
- Selected to open second dealership, Family Fun RV and Marine Center, in 1996. Grew to $15M by 2000. Hired all staff.
- Built Tveten RV to $75M in vehicle sales and >$50M in dealer financing.
- Produced $8M in vehicle sales in ten days by leading off-site special promotion.
- Rated as #1 Airstream Dealer in Country for more than five years.
- Ranked as Top 5 Newmar Towable Dealer in Nation.
0-5 years of experience
Financed customers with Prime Lenders such as Nissan Motor Credit, BB&T, SunTrust Bank and Bank of America.
- Closed approximately 70 deals per month with 45-60% warranty penetration on used cars.
- 80-95% GAP penetration on all loans
- Used JM&A program to present customized finance menu to customers.
- Responsible for selling Life & Disability Insurance, LoJack and paint and interior protection
- Worked exclusively with Reynolds & Reynolds and Dealer Track software
0-5 years of experience
Demonstrated and sold vehicles, as well as qualifying customers
- Established personal income goals that were consistent with the dealership standard
- Attended weekly sales meetings with the sales manager regarding objectives, planned activities, reviews, and analysis
- Maintained customer information in a contact management system
- Enhanced customer satisfaction during entire experience
- Secured and finalized transactions, # 1 sales rep with highest productivity level
- Successfully appraised all traded vehicles to maintain profitability
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[F&I Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
