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Fraud Specialist Resume Samples
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0-5 years of experience
- Consistently demonstrated ownership while resolving complex customer service issues
- Researched fraud claims from partner merchants and customers
- Maintained standards of customer focus
- Facilitated escalation of issues to appropriate internal partners
0-5 years of experience
- Detected and prevented a fraudulent wire and account take-over totaling in $200K
- Cohesively worked with various departments and teams to avert a potential $1 million loss
- Reviewed Customer Identification Program documents with attention to detail to comply with BSA for new membership
- Analyzed member accounts financial behavior to avoid and mitigate fraud/loss to Navy
- Provided members educational lessons regarding fraud and identity theft daily
- Report unusual and suspicious activity through submission of SAR reports
10+ years of experience
Protect company revenue by analyzing reports, evaluate fraud scripts in an automated fraud detection system built to minimize financial loss, managed a quality assurance program and other projects.
- Collaborated with IT to build custom reports during a phone software overhaul that resulted in less than 1% impact to productivity reporting.
- Reduced operational deficiencies by 25% after identifying multiple application issues.
- Participated in a billing system conversion project that improved agent usability and efficiency.
- Investigated a unique case that led to an FBI investigation and court action against the perpetrator.
- Created and implemented a performance score card that management utilized to make sound personnel decisions.
- Managed fraud work queues which led to a 20% reduction in invalid referrals. This allowed victim cases to be investigated and addressed in a timely manner.
- Chosen by management to be on the Equipment Fraud Team where I saved the company over $1 million in fraudulent equipment transactions.
- Selected to be a mentor for new hire training.
- De-escalated volatile calls and minimized the need for management support.
0-5 years of experience
- Identified fraudulent activity on customer’s tax return by being proficient with all fraud systems used for assigned job functions
- Addressed identity theft and advised recommended actions to take to clear their credit and protect against future fraud
- Researched, resolved, documented, and responded to customers regarding fraud
0-5 years of experience
Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders
- Take inbound calls from representatives when calls escalate.
- Analyze available information via multiple internal and external tools to identify the issue and bring resolution in order to improve current cash flow and revenue stream initiatives
- Reduce fraud losses while improving customer experience & protection
0-5 years of experience
- Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients’ accounts
- Make-certain that all chargeback activities are handled in accordance to statutory requirements
- Investigated fraud
- Collected information to assist in performing detailed research to determine if fraud claim is valid
- Predicted levels of fraud risk developed procedures used to control fraud risk and maximized profit
- Responsible for managing monitoring and coordinating fraud risk management projects
0-5 years of experience
- Researched customer’s financial statements to resolve customer complaints.
- Created and edited correspondence between the operations department and internal and external customers.
- Audited researchers’ cases providing feedback to management for training opportunities identified.
0-5 years of experience
- Use various tools to identify and prevent fraudulent orders from processing.
- Assist with special .com holds projects such as the double address report, top customer report, mass release, and Kount suspect queue
- Provide back up to delivery resolution and reconciliation tasks including chargebacks, checks and prepaid scratches
- Share ideas and feedback that helps keep the department running smoothly. This includes catching pricing errors that impacted queue volumes, customer satisfaction and company profit margins
0-5 years of experience
- Assisting customers who have experienced fraud on their online banking.
- Verifying or identifying transactions to detect or prevent financial crime activities in order to mitigate risk or recover losses.
- Determining level of compromise and taking appropriate security measures to protect the customer from additional fraud
- Awarded top performer
0-5 years of experience
- Identify credit card behaviors that pose future risk to the client and Citi
- Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
- Investigate unbilled and posted transactions to resolve identity and transaction fraud
- Achieve monthly individual and team based targeted performance goals
- Commit to treating clients and teammates with the utmost integrity and respect
- Challenge yourself to go one better for clients and raise the bar for excellence in customer service
0-5 years of experience
- Took ownership of each customer call by determined needs, provided appropriate solutions, and managed customer expectations.
- Reviewed high risk transactions and activity to detect possible fraudulent behavior patterns (i.e. transaction fraud, account take over, and fraud applications), trends, and mitigated potential risk to our customers and bank.
- Strong computer skills for navigating multiple browsers, multiple tabs, and instant messenger tools in a fast-paced environment.
0-5 years of experience
Fraud Hotline analysis
- Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
- Make appropriate decisions on behalf of the customer quickly and effectively
- Conduct research as needed
- Adding and remove Restriction on customer account as need, remove or place hold on customer account.
0-5 years of experience
- Developed strategies & operating procedures for agents to identify, track and reduce consumer fraud escalations
- Collaborated with engineering, finance, support, and local operations teams to reduce consumer fraud and loss
- Analyzed fraud metrics through behavioral trends and patterns
- Proficient knowledge of Card Not Present (CNP) environment, ACH, ACH returns and chargebacks
- Analyzed the performance of the Support Operations team through metrics and behavioral trends
- Resolved operational and logistical escalations for Customers, Merchants, and Dashers by e-mail, phone call, and client chat services.
- Addressed Social Media interactions with customers
- Utilized superior customer service abilities to resolve consumer issues in a delightful way
0-5 years of experience
Runs and continuously updates multiple queries within Microsoft Access to mitigate fraudulent transactions Creates SQL scripts to identify real-time fraud trends
- Accountable for sending daily statistics and reports for offshore MoneyGram Online locations
- Works with victims of identity theft to recover funds and reduce future risks
- Responsible for stopping brute force attack and saving MoneyGram Online >$500,000.00
0-5 years of experience
- Make appropriate decisions on behalf of the customer and Company quickly and effectively by using independent judgment while abiding by all regulatory and department practices and procedures.
- Approach problems logically and will good judgment using critical thinking to ensure the appropriate customer outcome.
- Effectively prioritize work to ensure efficiency of processing.
- Determine customer needs and provide appropriate solutions through relationship building, empathizing with customer and prioritizing customer needs using active listening skills
- Uses effective verbal and written communications skills with both external and internal customers
- Team player able to develop and maintain positive working relationships in a diverse work force with may different types of people, cultures and personalities
- Support the needs of a 24/7 operation by voluntarily working additional shifts, days off or providing coverage for team member’s shifts as needed
0-5 years of experience
- Determining which orders are fraudulent and preventing them from being processes.
- Analytical skills are a must.
- Attention to detail is required.
- Metrics are based upon how well one determines what orders are fraudulent and which orders aren’t to prevent chargebacks and false positives from happening.
0-5 years of experience
- Respond to fraud alerts to protect the client and re-establish financial security saving the customer and bank countless dollars.
- Perform due diligence and use keen judgement to identify fraudsters trying to compromise accounts.
- Earn client trust through speaking with confidence and high integrity to comfort them and re-affirm their faith in Citi to safe guard their money.
0-5 years of experience
- Interview customers/third parties about financial activity and relationships to determine fraudulent identity, intent and/or activity to assess whether financial relationship should continue
- Create and maintain logs, records or databases of information about fraudulent activity
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships and regulatory compliance procedures
- Maintain knowledge of current events and trends in such areas as money-laundering and criminal tools and technologies
- Recommend actions in fraud cases
0-5 years of experience
- Track and monitor transactions and activities via credit cards on customers’ accounts.
- Identify and trace any suspicious or high-risk transactions to determine if there is improper activity involved, and the risk to the bank and/or its customers.
- Perform high level verification to assess validity of customer requests.
- Place accurate and pertinent notes on customer accounts.
- Provide excellent customer service to customers, while performing verification procedures.
0-5 years of experience
- Develop expertise within Fraud Prevention specialty areas (i.e. Ecommerce, Cardguard, Account Review)
- Consistently deliver strong productivity metrics, thought processes, quality, initiative and leadership
- Pilot new strategies and partner to identify and propose solutions to current system and processes by thinking outside of position guidelines
- Prepare and refer actionable case documentation to appropriate FRS Fraud Prevention, Target.com, DR
- Review real-time transaction and account information from various Fraud Prevention sources in a quick, efficient and detailed manner to minimize fraud losses
- Perform outbound “courtesy calls” to confirm REDCard and Target.com activity with card holders
- Call center setting
0-5 years of experience
- Investigate and resolve financial crimes/money laundering.
- Determine existence of fraudulent activity within customer’s financial accounts.
- Managed numerous financial transactions and scams via phone and company systems.
- Creatively and independently solved customer problems that arose pertaining to financial crimes and money laundering.
0-5 years of experience
- Responds to customers via phone and written communications. Review accounts to determine eligibility or assess risk.
- Excellent knowledge of regulatory requirements related to fraud detection and investigation. Strong ability to identify potential fraud concerns and recommend resolution. Extensive knowledge of emerging fraud schemes and trends.
- Comprehend, determine and direct the specific verification or investigative procedures to be used in the processing of customers information. Regularly resolve highly complex customer’s situations
- Mentors/Coaches new agents during their week of On the Job Training and provided floor support for new hire training classes
- Analyzes any related accounts for a possible trend of fraudulent activity to set up a case and send to Investigations
- Voice of Employee Lead – Act and serve as a liaison between senior management team and staff which has effectively improved employee relations and overall culture of the team. Rewarded as Star Play for the month of September & October 2016.
- Consistently rewarded for exceeding business metrics such as Average Handle Time, After Call Work, Efficiency, etc.
0-5 years of experience
- Analyze consumer accounts for fraudulent activity
- Adhere to Bank and FDIC regulations
- Implement preventive measures to assure consumer and bank financial security
- Maintain strict protocol to ensure account security
- Provide exceptional customer service
- Ensure accurate and detailed documentation is attached to each account
0-5 years of experience
- Inbound and outbound calls regarding resolution of identity theft cases or proactive assistance.
- Tech support for online credit monitoring
- Sent and received certified correspondence with credit bureaus, banks, and customers
- Followed up with customers periodically to ensure all fraud concerns were addressed and to offer advice on building credit.
0-5 years of experience
- Monitoring the platform for all suspicious activity
- Assessing orders and accounts for various patterns
- Interacting with merchants and fleet team to address platform issues
- Reporting insights and other trends to leadership and recommending process improvements
- Ensuring a safe experience for all [company name] customers
- Prioritizing and shifting focus as business needs dictate
0-5 years of experience
- Provide Great Customer Service to all customers
- Fraud Prevention
- Review Accounts to determine risk assessments
- Respond to customers via phone and/or written communications
- Comprehend, determine and direct the specific verification and /or investigative procedures to be used in the processing of a customer’s information
0-5 years of experience
- Conduct objective, thorough, and timely investigations into allegations of fraud, waste or abuse committed by clients against our company
- Determine existing fraud trends and assist in the prevention of future trends
- Execute thorough investigation to confirm unauthorized activity on accounts and reaching out to credit card companies and banks to confirm the outcome decision
- Provide ID theft support to customers after terminating fraudulent accounts created by identity thieves
- Resolving customers’ inquires or billing complaints by performing tasks such as exchanging merchandise, refunding money, or adjusting bills
0-5 years of experience
- Maintain all communication with clients
- Evaluate Accts for fraud: retain blocks and release accts
- Assist card members first hand in a timely manner
- Work through accts independently
- Provided excellent customer services
- Redirect card members to appropriate departments when assistance is needed
0-5 years of experience
- Responsible for recognizing trends and unusual activity within accounts for fraud review
- Facilitated conversations with customers on fraud prevention and safe money handling
- Took ownership of each customer while empathizing and prioritizing customer needs
- Resolved conflicts and manage customer expectations
- Determined customer needs and provide appropriate solutions through relationship building
- Documented customer account activities thoroughly and concisely
- Engaged in interactive dialogue with customers through active listening
- Approached problems logically and with good judgment to ensure the appropriate customer outcome
- Abided by all applicable regulatory and department practices and procedures
0-5 years of experience
- Handle general account inquiries from employees including compensation and policy amendments
- Work closely with leadership and management to implement new ideas & procedures
- Attend weekly team-building meetings to measure and expand company growth
- Maintain knowledge of Standard Operating Procedures within Customer Service Department
- Monitor and review fraud orders; refund fraud orders when necessary
- Work with Distributors and Advisors face to face in our Will Call distribution area filling orders, maintaining cash drawer and completing other tasks as needed
0-5 years of experience
- Coordinating the creation of new reporting on fraud with cross-functional departments
- Working with other companies to integrate and implement new monitoring software to work in tandem with current systems
- Corresponding with members and client companies involving the resolution of fraud issues
- Assisting other departments with identifying possible fraud vectors through existing and developing programs
- Developing new methods and tools used to identify and prevent fraudulent activity
- Examining large quantities of data to identify patterns and resolve inconsistencies indicating fraudulent activity in member activities and transactions
- Creating and maintaining department inbox and calendar through Outlook
0-5 years of experience
- Provide excellent costumer service
- Identify credit card fraud by performing risk assessments
- Interpret data and organize information quickly
- Work efficiently and productively while running multiple computer systems
- Work calm and professionally under pressure
- Use critical thinking skills
0-5 years of experience
- Answered incoming calls from customers and branch representatives about holds on accounts.
- Referred cases in regards to potential check deposit fraud.
- Made outbound calls to verify checks with banks and remitters
- Researched checks that were deposited into [company name]
- Assisted customers with any questions they had about their account.
- Handled account verification from other financial institutions.
- Directed calls to the right department if they were routed incorrectly.
0-5 years of experience
- Identify, detect, and prevent monetary losses by filing fraud claims
- Document fraud, alerts, build case files, and escalate findings to appropriate groups
- Responsible for handling Regulation E disputes as outlined by federal law
0-5 years of experience
- Protect the bank and our customers from fraudulent activity
- Assist bankers with verifying wires, account transfers, deposits
- Trained in multiple skill sets; Deposit Review, Inclearing, New Account Screening, Electronic Money Movement, Real Time Fraud
10+ years of experience
- Maintain all incoming dispute and repersentments for debit card
- Oversee maintenance on clearing up our GL Accounts.
- Train new hires for [company name] duties.
- Create and Maintain policy and procedures for job duties related to [company name].
- Generate, maintain, and evaluate reports to insure proper functions have been performed and maintained.
- Perform many Accounting function including Settlement, Teller Payment, Balancing GL Accounts, and Online Entries.
0-5 years of experience
- Preparing and refering actionable case documentation to appropriate FRS Fraud Prevention
- Reviewing real-time transaction and account information from various Fraud Prevention
- Performing outbound “courtesy calls” to confirm REDCard and Target.com activity with card holders
- Developing expertise within Fraud Prevention specialty areas
- Using TSYS software to verify guests REDCard balances and accounts
0-5 years of experience
- Delegate workload among fraud specialist tiers I, II and III (alerts/emails/red orders)
- Manage, track and report daily service levels to management
- Facilitate cross site collaborations between Ohio and California offices for team meetings, training sessions and PTO
- Field incoming customer and agent interactions (calls/chats) for account holdings (green flag, white-list, unlock and restrict accounts).
- Assist with additional tasks such as scheduling, project management and peer to peer trainings
- All other duties of a Sr. Fraud Specialist (see below).
0-5 years of experience
- Responsible for observing various consumer spending activities
- Investigate forgery and theft within customers’ accounts and transactions on company’s behalf
- Determine patterns of fraud over certain areas, and break down larger criminal ring activity
- Mitigate criminal and monetary loss for the company
- Flag and suspend suspected accounts until proper verification can be obtained
- Contact company, account holder, or responsible parties for verification of transaction
0-5 years of experience
- Responsible for verifying funds and unrecognizable activity for bank customers
- Verify account activity as well as customer identity
- Properly tracks and stores customer’s case information
- Where appropriate, utilizes help system to determine and/or verify the specific steps/documentation necessary to resolve customer’s concerns
- Makes necessary financial adjustments and changes as it pertains to rules and regulations
0-5 years of experience
Communicate to internal departments relating fraud activity/trends
- Prepare and analyze fraud documentation for Target Card Services
- Reviewing real-time transactions for fraudulent activity on Target.com/Credit Accounts
- Performing outbound calls to guests to verify activity
0-5 years of experience
- Customer service in a busy call center environment
- Verify customers with credit bureau and lexis nexis
- Identify fraud on credit card accounts and issue new credit cards
- Collections on credit card debt
- Made outbound and took incoming calls
- Took payments over the phone and set up payment plans
0-5 years of experience
- Available to support analysts with policy and procedure, transaction analysis, confirmation of OFAC and funding verification
- Review and process of all digital transactions submitted on the firms platform
- Member of committee that restructured the review process for all digital transactions
- Member of committee that run test pilots for prospective investigative software systems that are presented to the department from outside agencies
- Member of committee for final determination of applicants approval or decline into department
- Utilize internal and external investigative software systems
- Ensure the security of customer and company information
0-5 years of experience
- Work with USAA Federal Savings Bank third party call center.
- Assist members with Identity theft and card fraud – secure accounts and assure financial security for members
- Assure excellent customer service when members are in distress.
0-5 years of experience
- Assist clients reporting fraud on credit card account
- Correctly route client to proper identity protection departments
- Invesigate thoroughly to find source of fraud and fraud charges
0-5 years of experience
- Training new hires on systems, policies, regulatory compliance, and best practices.
- Decision accounts effective to release certain restrictions to assist customers with authorization declines.
- Service higher tier clientele while providing effective solutions to minimize inconveniences.
- Develop new projects to implement solutions for policy breaks and create job aids for difficult procedures.
- Assist small business leaders with handling fraudulent concerns on business credit accounts.
- Proven knowledge of products and services and effective communication with clientele.
- Flexible and responsive to meet business needs.
- Consistently adhere to all bankcard, corporate and regulatory policies and procedures on all calls.
- Maintain minimal losses on fraud reports through placing effective decline strategies on accounts.
- Mentor new hires and build relationships to assist with transition out of training.
0-5 years of experience
- Answer incoming phone calls
- Review specific transactions with card holders
- Remove block or place blocks on credit cards
- If confirmed fraud on card, start fraud case for customer.
0-5 years of experience
- Investigate debit card and check fraud
- Investigate employee fraud
- Maintain BSA and AML databases
- Other administrative duties as assigned
0-5 years of experience
- Interpret data on price, yield, stability, future investment-risk trends, economic influences, and other factors affecting investment programs.
- Document all investigative activities.
- Prepare written reports of investigation findings.
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
- Review reports of suspected fraud to determine need for further investigation.
- Train others in fraud detection and prevention techniques.
- Recommend actions in fraud cases.
- Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
0-5 years of experience
- Reviewing new accounts for suspected fraud activity
- Reviewing incoming funds from ATM/RDC Deposits
- Keeping up with latest scam/fraudulent activity
- Working to save LMCU from Monetary Fraud Loss
- Skip Tracing
- Problem Solving
- Collections
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[Fraud Specialist]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
