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Property Claims Adjuster Resume Samples
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10+ years of experience
Operated as a licensed claims adjuster, managing claims for NH, VT, CT, RI, ME, and NY. Handled business owner theft claims, reviewed policy language to apply coverage, obtained detailed recorded interviews, and detailed estimates within Xactimate. Managed 10+ new accounts on a daily basis.
- Consistently provided excellent customer service to policy holders after suffering a loss by working closing with all internal departments to determine and apply appropriate coverage.
- Collaborated with SIU and Subrogation departments to identify potential fraud and subrogation opportunities.
- Quickly settled third-party property liability claims, along with property damage, theft, and jewelry claims.
- Developed and delivered training to all employees within the unit.
- Worked with and negotiated with various vendors to oversee replacements and repairs.
0-5 years of experience
Investigated, determined coverage on and settled personal lines property claims in accordance with state and federal
Department of Insurance regulations.
- Worked in concert with customers and agents to negotiate settlements and manage the customer experience.
- Collaborated with contractors, technicians and vendors on complex losses to come to equitable and accurate
- Deployed to catastrophe sites around the country for weeks at a time to assist other branch offices in the organization with increased claim volume.
- Developed and participated in pilot programs to increase the efficiency and environmental sustainability of the claims organization.
- Received awards for providing superior customer service and maintaining excellent file quality.
6-10 years of experience
Performed detailed property inspections for storm restoration contractors including assessment of interior and exterior residential property, other detached structures, and leased property.
- Scoped and photographed property for defects and damage, and accurately measured property.
- Prepared sketch of floor plan and roofline and entered data into estimating software to develop line-by-line item costs of damages. Collaborated with contractors/insurance adjusters on property damage and compared cost estimates.
- Prepared comprehensive reports that were used to negotiate purchase price and/or or repair of properties.
- Build instant rapport with prospective property owners and gathered relevant information, as needed.
- Well-versed knowledge of residential construction includes but not limited to: foundation, roofing, siding, electrical, plumbing, flooring, and painting as well as solid understanding of insurance jargon.
0-5 years of experience
Controlled complex property claims involving coverage, investigation, damage evaluation, settlement, denials, recovery and SIU issues
- Used and managed vendors and experts in a cost-efficient manner
- Handled property claims involving investigation, coverage, liability and compensability and resolved, recognizing appropriateness of settling, compromising or declining coverage
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts; and reconciled appropriateness and accuracy of costs and fees
- Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions
- Provided verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties
- Selected as member of the Claims Conversion team to test and implement new claims handling system
0-5 years of experience
Served as a Property Claims Field Adjuster from August, 2007 until promotion in May, 2009
- Accepted Catastrophe Team Property Claims Adjuster position in May, 2009, handling catastrophe claims all over the United States
- Received promotion to Catastrophe Team Unit Manager in June of 2010
- Recruited, interviewed, selected, and trained new unit of five team members as Unit Manager
0-5 years of experience
Conducted prompt and thorough investigations in order to determine policy coverage
- Evaluated facts of the loss, and interpret state and/or federal laws and regulations
- Carefully reviewed all claim information to ensure accuracy, and avert fraudulent claims
- Provided customer service to policyholders, third-party administrators, and public adjusters
- Collaborated with field and independent adjusters to assess damages
- Produced documents throughout the claims process
0-5 years of experience
Worked as a contractor on temporary assignment, client was [company name]. Handled homeowner property claims for the Midwest area.
- Assessed policy coverage, contacted insured, determined and established reserve requirements
- Reviewed and set-up claims and described the loss to reflect actual circumstances
- Determined the need for independent adjusters
- Reviewed estimate of damages, issued payments, and settled claims
- Key contact for the Contractor Network Referral Program for the Middle West Region
0-5 years of experience
Managed litigation files for sinkhole claims per insureds’ settlement agreements
- Issued settlement payments to attorney firms and insureds per litigation settlement
- Established and monitored stabilization process for insureds property and cosmetic repairs with all involved professionals
- Addressed problematic concerns per insureds, attorney representatives, and Contractors
- Prepared Xactimate estimates, Statement of Losses, and Letters for all payments
0-5 years of experience
Prepared home damage repair estimates (water, fire, wind, hail).
- Ensured complete customer satisfaction through frequent contact.
- Played an integral role in ensuring customer retention through frequent communication with customers and agents.
- Selected to serve on Allstate’s “Customer Service Committee”. Frequently received customer service awards due to maintaining top customer service scores within the property claims department.
- Served as liaison between agents and claims by further interpreting policies.
- Responsible for implementing new processes in the company (updating computer programs).
- Trained and mentored new hires resulting in increased staff morale and work productivity.
6-10 years of experience
Interfaced directly with residential policy holders interpreting policy terms and conditions
- Investigated and assessed wind and hail damages to homes
- Accurately processed and managed property claims through closeout to employer and client satisfaction
- Proficiently utilized Xactimate 27 and Eagle View software.
6-10 years of experience
- Inspected property for approximately 50 agencies
- Processed claims – investigated, verified and evaluated all losses. Assisted in processing claims for 50 agencies
- Managed each claims file to ensure complete and accurate reporting
- Assisted in development of loss control procedures and ensured that all stated procedures were executed.
- Developed and maintained working relationships with Independent Adjusters and contractors to assist in prompt claims handling.
- Co-created loss prevention programs in addition to managing 8 statewide independent inspectors
- Managed and completed Power Claim Replacement Cost Calculations on approximately 4000 policies.
0-5 years of experience
- Processed workers’ compensation claims determining compensability and benefits due on long-term indemnity claim.
- Monitored reserve accuracy and files necessary documentation with state agencies.
- Developed and managed workers’ compensation claims action plans to resolution, coordinate return-to-work efforts, and approved claim payments.
- Communicated claim action/processing with claimant and client.
- Maintained professional client relationships
- Maintained a quality assurance program to support the Total Performance Management initiative and the consistent delivery of quality claims service
0-5 years of experience
- Provided leadership and direction to a team of 8 field debris assessors.
- Managed property claims associated with FEMA and PA-PDA Debris ROW / ROE Assessment.
- Executed field and database management initiatives.
- Performed waterway clean-up assessment and monitoring.
- Worked with catastrophe claims involving multiple hurricanes.
- Inspected, estimated, and photographed storm related property damage on a national basis.
0-5 years of experience
Analyzed claims to determine extent of company’s liability, made approval or denial decisions and negotiated settlements with insureds in accordance with policy provisions
- Handled first party homeowner property claims of moderate to difficult complexity
- Provided excellent customer service to meet the needs of the insured, establishing contact within 24 hours of assignment
- Averaged 50 appointments a month (40% above quota)
- Consulted with contractors, engineers and attorneys in evaluation of claims
- Licensed in Texas and Oklahoma
0-5 years of experience
Apex Adjusting is a nationally recognized independent insurance adjusting company.
- Experienced in estimating using MS/B IntegriClaim
- Created estimates of damage for large and small property [company name]
- Negotiated prices between contractors and insurance companies with the price based from IntegriClaim and all supporting documentation
- Demonstrated ability to cover and manage large volumes of [company name] across a large territory
- Captured and labeled photos of loss and relevant objects to the claim
- Prepared detailed reports explaining the interactions with the insured and the cause of loss
- Worked to rebuild total losses on large complex [company name] like commercial fires and inventory loss
0-5 years of experience
- Inspected damaged property to determine claims related damage.
- Estimated the cost of repairs or replacement of damaged or stolen property.
- Identified subrogation rights and reported on claim status.
- Negotiated settlements with authority to make payment of assigned claims within set limits.
- Software products used: Xactimate, CRN, Foremost, and all Microsoft Office.
0-5 years of experience
Adjusted low to moderately complex structure damage and personal property claims for inbound-call center.
- Took first notice of loss for all levels of property claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Managed daily task list for assigned claims.
- Used Xactimate to compile estimates for personal property and structure damage.
- Used resources to help evaluate claims including contractors and other vendors.
- Thoroughly documented actions and claims details.
0-5 years of experience
Managed complete claims investigation within adjusting guidelines, policy and statutes
- Assigned field staff and specialized vendors including geotechnical engineers and ground services for sinkhole investigations
- Directed SIU investigation and manage EUO activities
- Managed all correspondence and claim documents
- Directed and attended Examination Under Oath proceedings
- Reviewed and recommended coverage to management
- Processed claims indemnity
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Property Claims Adjuster
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
