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Floor Supervisor Resume Samples
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0-5 years of experience
One of 15 chosen from 400 agents to lead a Supervisor Team
- Answered Supervisor Calls; Resolved issues so concerned customers are happy and call is not escalated further
- Assisted in training new teammates with handling customers/calls during new employee incubation periods
- Helped teammates with company guidelines to consistently keep our team’s Quality Assurance scores high
- Assisted customers with inquiries on bills, to make payments, or to make a payment arrangement
- Met and exceeded requirements for daily, weekly, and monthly phone time statistics.
0-5 years of experience
Supervise 4-5 employees per shift to ensure best guest experience possible, including but not limited to flawlessly following steps of service. Improved standards as needed.
- Data entry related to all A/P and A/R. Worked with owners and accounting firm to keep accounts current. Monthly audit of bills and brought discrepancies to attention of owners.
- Responsible for coordinating all large party, events, and buyouts. Create procedures and policies for the planning of these events, including menu and cost/profit planning with chefs.
- Order and monitor office supplies and selected restaurant supplies. Sourced vendors and negotiated pricing as needed.
- Answering multiline telephones as well as keep up with expense accounts
- Administrative management of wine program with Wine Director. Maintained all records, menus and reconciled all bills and inventory on monthly basis.
- Created company filing system and procedures for regular maintenance
0-5 years of experience
My role as Floor Supervisor in the Legal Front End Department involves reporting and analyzing key business metrics, organizing and moderating strategy sessions for unit managers, monitoring Quality scores for regulatory and customer experience, and coaching and developing agents.
- Increase Quality scores by 4 percentage points over 6 months leading to historically high customer satisfaction
- Coaching and developing 57 associates in credit card recovery strategies which earned us the number one status among competing external agencies
- Develop and maintain operational dashboard for senior management leading to increased ease of access to key information for rapid decision making
- Generate Monthly revenue of about $1.6 million beating external agency competition, and maintaining number one status over the last 12 months
- Led project team to define key system notation codes to reduce risk
- Institute employee recognition program “Top Dog Award” for LFE agents leading to high employee morale
- Reduce employee lost productive hours by about 80 hours per week through reporting and corrective action
6-10 years of experience
Create and set up displays and signage.
- Supervised and trained new employees with an emphasis on customer service.
- Assisted with payroll, scheduling, and corporate bookkeeping, such as daily deposits.
- Organized and placed all kitchen equipment to ensure proper placement.
- Key Holder opened and closed store.
- Received 100 % on store secret shopper.
0-5 years of experience
Monitored table games to ensure Tribal, State, and Federal regulations were followed
- Established and maintained bank rolls for tables
- Tracked play of guests for a cash rewards program
- Coached and developed team members in a one-on-one scenario
- Relayed any suspicious activity to supervisors immediately
- Resolve guest or team member complaints
- Manage issuing of complimentary meals to guests
0-5 years of experience
Responsible for achieving and maintaining sales and service goals
- Was able to meet and exceed quarterly sales and service goals
- Managed and mentored operations team members to identified sales opportunities
- Used telemarketing as a way to develop new customer relationships
- Orchestrated off-site opportunities to drive additional sales
- Utilized close proximity to local mall and smaller businesses to bring in new relationships
- Assisted in several high value incoming relationships
- Completed all necessary reports and schedules
6-10 years of experience
Responsible for managing a collection portfolio of 4000+ accounts.
- While performing training and managerial duties analyze collection performance for specific clients.
- Manual dialer 200+ calls per day.
- Met and exceeded goal for 36 months averaging over 40,000 collected per month skip tracing via Accurint and Innovis.
- Collection of multiple client portfolio’s
- Setup inbound payments and offer resolutions to the consumer inbound and out bound calls from dialer.
- Negotiate deferments with the consumer and the clients.
6-10 years of experience
Resolve customer complaints and answer customers’ questions regarding policies and procedures.
- Provide customer service representatives with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures while correcting errors or problems.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Manage a team of 15-25 agents to meet their required levels of customer service on the phones, monitor the performance of the production floor by checking individual’s Key Performance Indicator’s, such as Average Hold Time and Quality.
- Monitor calls, provide feedback, coach/develop customer service representatives, and ensure that they meet and exceed their daily goals.
0-5 years of experience
Supervise floor of 45 telemarketing agents
- Handled 80% of Irate calls and TOL and DNC,
- Verified and closed 80% of agent outbound calls
- Daily lead reporting and agent monitoring
- Recruiter, train and coached employees
0-5 years of experience
Managed, supervised and dealt all table games on the boat.
- Accounted for all funds which included daily table game and slot machine drops (we count
- Provided excellent customer service. Quickly and effectively solved customer challenges and concerns.
- Always looking for new ways to improve customer service.
6-10 years of experience
Floor Supervisor to address and report client escalated issues.
- Oversees investigations, evaluating and resolving customer complaints and 401k and pension
- Assist in implementing methods and procedures to ensure efficient operations.
- Uses effective analytical techniques to verify/confirm customers concerns.
- Direct client contact for answering client questions and sorting out issues relating to healthcare
0-5 years of experience
- Learned and dealt multiple casino games.
- Provided exceptional customer service to guests.
- Handled and counted large sums of money.
- Assisted with marketing and promoting other areas of resort.
0-5 years of experience
Managing customer service and a team of approximately 70 associates.
- Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives.
- Communicates with staff daily, at meetings and other key performance indicators such as UPT, conversion, sales results, product sales and other information to help achieve goals.
- Assist Store manager with interviewing hiring and orientation process.
- Managing merchandising in all departments and responsible for running merchandise flow in “kids department” of store.
0-5 years of experience
Resolve customer or employee complaints.
- Monitor employees daily so the job is well done.
- Perform paper work of employee issues, customer issues, and misc. issues
- Greet customers and ask the quality of service they are receiving.
- Provide customer service by greeting and assisting customers, and responding to customer’s inquiries and complaints.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
0-5 years of experience
Set up the store before opening to the public
- Promoted from associate to floor supervisor within a month of starting
- Delegate tasks to task appropriate people
- Manage associates to make the store more efficient
- Ensure the store runs smoothly and customer service is achieved
- Trusted to handle store money
0-5 years of experience
The Floor Supervisor is part of the team responsible for the total profitability, maintenance and merchandise presentation of the store.
- Maintain records of all store stock
- Lead and Manage shifts while acting as manager-in charge of store
- Administrate daily duties to ensure productivity and operation runs efficiently and profitably
0-5 years of experience
Handles deposit, petty cash, and cash register
- Handles emails from other stores
- Stock merchandise, build displays, change prices, etc.
- Instructs associates on daily duties
- Greet, help, and order items for customers
- Give as much advice customer or associate needs involving fabric and etc.
- Answer phones and direct calls to needed area
0-5 years of experience
Ensure systems are operating efficiently in a fast paced restaurant.
- Responsible for driving top line sales and implementing different systems to improve the guest experience.
- Always maintain a level of professionalism while delivering excellent service to the guest.
- Responsible for directing employees to provide high levels of service.
- Experience with open table operating system.
- Cash handling experience.
- Daily close out functions.
- Responsible for liquor controls and inventories.
0-5 years of experience
- I started as crew and have been promoted to floor supervisor.
- Adhere to a tightly timed and planned schedule to maintain customer satisfaction.
- Assist customers over the phone to schedule events.
- Communicate with supervisors, crew, as well as customers to assist dissatisfied customers.
- Work as a member of a team to ensure customer satisfaction.
0-5 years of experience
Educating all clients on store promotions, and product quality and style based off of different brands within the store to ensure the best quality of sale as well as customer satisfaction
- Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale.
- Controlling store operations such as payroll projections, strategy sheets, and charge sends to or from a store.
- Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork.
- Measure how the business is doing in terms (traffic comparison, sales, payroll) of goals that need to be met due to company standards and the store’s personal goals
- Completed floor replenishment and processing shipment to guarantee size availability and keep organized for client interaction.
- Processing online orders, checking for product availability in different stores, and sending them directly to clients.
- Processing transfers between our different outlets, taking items out of inventory, and keeping the appropriate paperwork involved.
- Taking measure to aid in loss prevention, filing any incidents, zoning associates to ensure proper coverage, and helping with inventory counts each week.
6-10 years of experience
Selected as Client Subject Matter Expert;
- Successfully de-escalate customer complaint calls;
- Consistently receive positive customer and colleague feedback;
- Increase customer satisfaction via professional, empathetic intake of leave of absence claims;
- Create and present engaging client training sessions.
6-10 years of experience
- Floor supervisor to over thirty persons
- Responsible for counts and overseeing proper procedures for packaging and inspection
- Inspection and repackaging product for shipping to customer
0-5 years of experience
Manage daily operations including cleanliness, organization, revenue opportunities and staffing
- Exercise discretion and independent judgment in facilitating zone management
- Manage guest relations and guest recovery
- Provide exceptional guest service, thereby setting the standard for all employees
- Monitor staff performance and hold staff accountable for their performance
- Ensure safety & sanitation
- Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations
- Observe employees to ensure the safe service of alcohol
- Compile and balance cash receipts at the end of the day or shift
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Ability to fill in as server, coordinating host, or counter staff.
0-5 years of experience
Greet customers in a courteous manner.
- Recieve payment by cash, credit card, and automatic debit.
- Provide any assistance a customer may need.
- Count opening and closing funds
- Clean area before opening and closing of store.
0-5 years of experience
Promote trust and respect among associates and customers.
- Display a positive attitude.
- Notify management of customer or employee accidents.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
0-5 years of experience
Maintaining the operations side of the cash vault
- Researching deposit errors and balancing errors
- Managing cash and check tellers to make sure corporate deposits are processed efficiently and without errors
- Balancing multiple bank vaults while maintaining accurate in house inventory in cash and coin.
- Reporting daily activity to upper management
6-10 years of experience
- Initially hired as Server, quickly moved to Bartender, later to Floor Supervisor
- Frequent multitasking was required to handle high-volume work load
- Maintained high service standards under minimal supervision, exceeding customer expectations of service and professionalism
0-5 years of experience
- Ensure that each customer receives outstanding service
- Maintain an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising, display maintenance
- Assist in processing and replenishing merchandise and monitoring floor stock
- Assist in completing price changes within the department.
- Participate in year-end inventory and cycle counts.
0-5 years of experience
- Coach Associates on opening a Macy’s Star Rewards and Thanks For Sharing Program.
- Role Model behavior on selling floor.
- Engaging with Associates to coach about meeting and greeting our Customers and Clients so shoppers can have a better shopping experience.
- Training the Associates about My Client and coaching them about potential Clients and the benefits of the system.
- Using my Personal Power vs. Position Power to manage the Associates behavior to have better results in selling.
0-5 years of experience
Daily management of floor and project duties, break management and rotation
- Ensuring complete floor recovery and all items are in respective places
- Greeting customers in a timely fashion while quickly determining their needs
- Maintaining knowledge of current sales and promotions
0-5 years of experience
Balance currency, including cash and checks.
- Guarantees Customer Satisfaction
- Make sure employees are complying with their job duties and policies.
- Counts safes, makes loans, and deposits.
0-5 years of experience
- Handles the daily operations of the store
- Assists and engages with customers to achieve maximum sales
- Delivers feedback to employees by training and coaching
- Sets up marketing and sales promotions
- Hired as a sales associate, promoted to stock supervisor a few months later, and then promoted to floor supervisor a year later
- Works all inventories (2/year), and ran an inventory when store manager was out of town
- Opens and closes store, and balances registers at the end of day
- Helps with making schedules, approving payroll, and hiring employees
- Has helped other stores in district with stockroom and sales floor management and corporate visits
- Helps with loss prevention and reducing shrink numbers
Floor Supervisor Duties and Responsibilities
Floor supervisors perform many duties in their quest to make sure each guest or patron has the best experience possible. We researched floor supervisor job descriptions to build the following list of floor supervisor duties and responsibilities:
Inspect Guest Areas for Cleanliness First impressions are everything, especially in the hospitality business. Floor supervisors routinely inspect guest areas for cleanliness and deploy custodial staff as necessary.
Greet and Build Rapport With Guests A warm and open disposition is essential for floor supervisors as one of their most important duties is providing a good first impression to new guests. Establishing a good rapport with first-time guests leads them to become loyal patrons.
Monitor Establishment’s Financial Performance Floor supervisors monitor the amount of revenue generated by the establishment on a daily basis. They create reports based on key performance indicators and present it to their managers regularly.
Perform Opening and Closing Procedures Although some floor supervisors may work at establishments that don’t close, they still need to open and close registers and make cash deposits on a daily basis.
Diffuse Customer Complaints Sometimes a customer has a complaint that involves an employee. Floor supervisors have to remain objective, listening to both sides of the argument, and using their conflict resolution skills to diffuse the situation. This sometimes includes disciplining employees.
Delegate Basic Tasks to Staff Floor supervisors are responsible for making sure all of the staff does what is required of them. They collaborate with their manager during the hiring process and train new hires on company policy. They also delegate basic tasks on an as-needed basis.
Floor Supervisor Skills
People who thrive in a fast-paced, unpredictable environment enjoy being floor supervisors; never knowing what kinds of situations they’ll have to deal with, they expect the unexpected. Good floor supervisors think well on their feet and can make quick decisions. They are responsible for the cleanliness of all guest areas and monitoring guests for suspicious activity—both of which require an eye for detail. They have leadership qualities, know how to delegate tasks, but have no problem jumping in when the team is understaffed. Besides these character traits, employers appreciate the following skills:
- Exhibiting leadership ability
- Booking and checking in guests
- Training new hospitality staff on the establishment’s policies and procedures
- Resolving customer complaints using conflict resolution skills
- Monitoring financial results based on key performance indicators
Floor Supervisor Education and Training
The only academic requirement for floor supervisors is a high school diploma. Floor supervisors who work in the hotel industry typically have or are pursuing at least an associate’s degree in hospitality management. Floor supervisors who work in the casino industry may have a certificate from a vocational school in casino management. This usually includes specific education related to the different casino games.
Floor Supervisor Salary
According to Glassdoor, the national average salary for floor supervisors is $32,123. Those on the low end of the scale average $22,000, while those on the high end of the scale average $41,000.
Floor Supervisor Resources
The following list of resources is for current and aspiring floor supervisors who want to progress in the field of hospitality management.
American Hotel and Lodging Association – The American Hotel and Lodging Association is one of the fastest growing professional organizations in the hospitality industry. It offers career help and networking opportunities in the form of chapter meetings and seminars.
International Hotel and Restaurant Association – Headquartered in Switzerland, the International Hotel and Restaurant Association has a truly global presence. Although this organization is not specifically for hotel workers, there are many floor supervisors among its ranks.
Hospitality Net – Hospitality Net is the go-to online publication for the latest happenings in the hospitality industry. Articles are submitted by some of the top hospitality experts, covering the most important topics.
Hospitality Online – Hospitality is a job board dedicated to hospitality workers and usually has floor supervisor postings.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets – This book covers everything you need to know about creating an excellent guest experience at hotels and restaurants. It is a good read for both current and aspiring floor supervisors.
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Floor Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
