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Head Housekeeper Resume Samples
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0-5 years of experience
Responsible for cleaning hotel rooms including vacuuming, disinfecting surfaces ensuring cleanliness of bathrooms, dusting, and deep cleaning.
- Supervised cleaning staff, closely monitored job performance, and reported issues to management.
- Followed room cleaning procedures and safety guidelines.
- Laundered towels, sheets and other items
- Supplied staff with cleaning equipment and supplies
- Resolved customer complaints
0-5 years of experience
Conducted the thorough cleaning of 112 rooms upon vacancy. As well as assisted other housekeepers with the general cleaning of stay-overs.
- Obtained list of vacant rooms to be cleaned immediately and list of prospective check-outs.
- Advised manager, desk clerk and admitting personnel of rooms ready for occupancy.
- Investigated complaints regarding housekeeping service and equipment and took corrective action.
- Examined rooms, halls and lobbies to determine need for repairs, replacement of furniture or equipment and made recommendations to management.
- Promoted from Part-Time Housekeeper to Head Housekeeper 2 weeks after hire date.
0-5 years of experience
Fully trained, and certified Head Housekeeper.
- Maintain high quality and high cleanliness standards established by IHG.
- Hired, trained, and maintained a staff of twenty employees
- Proficient in using the computer system OPERA.
- Maintained a 95% average customer service score in housekeeping and laundry department.
0-5 years of experience
As Head Housekeeper, supervise and schedule housekeeping staff of 8-10 housekeepers.
- Maintain excellent customer service on a daily basis with guests
- Organize and place orders for hotel supplies and linens.
- Lead the housekeeping team through a hotel owner change and a new General Manager with improved room turnover times and performance.
- Often backup for the breakfast attendant, setting up and preparing the Continental guest
0-5 years of experience
- Hired and trained housekeeping personnel
- Created work schedules for all housekeeping personnel
- Ordered all necessary cleaning supplies
- Coordinated with nursing staff regarding residents
0-5 years of experience
- Maintained clean and comfortable hotel rooms by performing cleaning duties including but not limited to: vacuuming, cleaning bathrooms, dusting, making beds, disposing of trash and replenishing guest supplies
- Carried linens, towels, toilet items and cleaning supplies using a wheeled cart for maximum efficiency
- Assisted management with front desk duties such as checking in guests, taking payments and answering questions as needed
- Assisted all customers by providing detailed information, resolving complaints and ensuring their overall happiness during their hotel stay
0-5 years of experience
Breaking out the house
- Cleaning Rooms and public areas
- Supervising other housekeepers when needed
- Laundry
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
0-5 years of experience
- Assist and directed customers
- Organized utility closet
- Empty trash cans/clean parking lot
- Stocked items in closet in neatly fashion
- Cleaned and Maintained restrooms/hallways
0-5 years of experience
- Greet every guest with a smile, even when busy
- Check rooms to verify vacancies post check-out
- Inspect rooms for damage and alert management of any issues
- Request maintenance orders to fix non-functional equipment or to address damage
- Clean rooms completely, started at furthest point from door cleaning, wiping, or vacuuming every surface while checking for damages
0-5 years of experience
- Manage 10+ housekeeping staff, the department’s weekly schedule, inventory control, department budget and organization of daily duties
- Oversee, hire and train all housekeeping staff
- Ensure Intercontinental Hotel Group (IHG) quality control standards
0-5 years of experience
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Plan and prepare employee work schedules.
- Inspect work preformed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Investigate complaints about service and equipment, and take corrective action.
- Supervise in-house services such as laundries and maintenance and repairs.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Evaluate employee performance and recommend personnel actions such as promotions and dismissals.
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Head Housekeeper
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
