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Director Of Housekeeping Resume Samples
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0-5 years of experience
Exceeded budget productivity for the department by .08 by focusing on processes and people within the Housekeeping team.
- Implemented a carpet cleaning program throughout the hotel and residential towers, then trained and delegated the responsibilities.
- Improved savings in labor expenses YOY by saving over $68,000 in overtime pay by hiring the right people, giving the team the tools needed, and increasing the retention.
- Increased the overall cleanliness score of the hotel YOY by 1.39% by implementing an inspection program and incentive.
0-5 years of experience
Implemented recruiting strategies such as job fairs, networking events and community
involvement to eliminate contract labor.
- Developed a linen program by partnering with a local hotel to reduce the high cost of outsourcing, which resulted in saving the company $60,000 dollars annually.
- Designed training program to increase guest service scores.
- Successfully increased and maintained guest services scores by 20% which exceeded the brand benchmark.
0-5 years of experience
Led a strong multi-manager team, which consisted of 5 managers and 100 FTEs. Created a strong [company name] EVS program at 380-bed acute care hospital and 200-bed Skilled Long-term Care facility.
- Implemented productivity improvements which netted $100K in annual labor-savings, and negotiated an agreement that shared the savings 50-50% with the customer.
- Secured a 5-year account renewal agreement, which included the vertical sale of EVS services into 10 off-site hospital medical clinics.
- Improved operational efficiencies and equipment and supply controls which increased account profitability from negative gross margin to 10% margins.
- Demonstrated effective supervisory development by sponsoring and developing a supervisor to the position of Operations Manager, and ultimately as my replacement as department director.
10+ years of experience
Managed the regular rounds of my 50 housekeeping & maintenance services team members with an annual operating expense budget of $850,000. Reported to V.P. of Administration.
- Achieved all assigned budgetary goals for the hospital housekeeping department.
- Attended monthly meetings with our Vice President to review expenses and issues to be resolved.
- Created monthly reports on the disposition of hazardous waste products.
- Developed and implemented a restructuring and reorganization plan for downsizing staff in my department resulting in a savings of 20% in annual payroll and benefits expenses.
0-5 years of experience
Oversee cleanliness of all guest rooms and public space for a Triple A Four Diamond hotel with 314 guest rooms
- Achieved 92.7% Cleanliness scores from guest surveys
- Motivate and maintain morale of department to ensure satisfaction of 30+ employees and positive working environment: overall associate opinion satisfaction survey of 95%
- Ensure profitability of department and implement efficiencies to work within departmental budget expenses and completed 2012 under budgeted cost per occupied room
0-5 years of experience
Responsible for cleanliness of 150 guestrooms, 300 condo units and over 60, 000 sq feet of public space
- Conducted walk through and establishes cleanliness standards with employed staff and overnight cleaners
- Conducted and oversaw all purchasing/ invoicing and payroll for department with respect to budget and forecasted occupancy levels
- Involved in the process of reorganizing laundry and uniform procedures that would result in projected cost savings of over $34, 000 annually
0-5 years of experience
Improved conditions in 405 rooms by changing team culture and increasing situational awareness
- Trained, led, and supervised 40+ members to success and accomplish team goals
- Scheduled and oversaw major project work, managing staff & resource availability
- Organized weekly staff meetings for hotel-wide communications
- Led facility inspections to identify action items for GM review
0-5 years of experience
Maintaining housekeeping department policies while also working on hotel transitions.
- Organized scheduling of employees; monitoring payroll and overtime.
- Ensured cleanliness throughout entire hotel.
- In charge of morning breakfast program.
- Supervised 15 employees, implemented the planning of cleanliness & maintained throughout hotel.
0-5 years of experience
Responsible for entire housekeeping operations of hotel
- At peak season, supervised a staff of up to 32 people
- Created and maintained Housekeeping Department’s budget
- Hired, trained and monitored performance of all housekeeping staff
- Interacted with customers on a daily basis to ensure high level scores of customer service
- Inspected all public areas and guest rooms to maintain safety cleanliness standards
0-5 years of experience
Established Linen and Supply inventories to reflect correct pars and ordering needs
- Conduct monthly associate meetings to record concerns and develop action plans
- Organized administrative responsibilities in payroll, ordering, receiving and all Housekeeping daily work sheets
- Plan monthly spending to fulfill current and future needs of department
- Lead team in all cleaning and presentation standards in rooms and public spaces
- Created spreadsheet in common drive to track all cyclical cleaning and engineering projects
- Completed general cleaning of 75% of rooms in 1st and 2nd quarters with shift associates
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[Director Of Housekeeping]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
