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Housekeeping Manager Resume Samples
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0-5 years of experience
Acted as manager on duty for hotel, as assigned, and manages housekeeping/ laundry operations.
- Ensured that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities.
- Ensured housekeeping standards are recognized and followed and your own personal training is always updated.
- Produced weekly housekeeping schedule to budget guidelines.
- Inspected guest rooms daily to ensure Homewood cleanliness standards are met
- Cleaned rooms as required by daily occupancy.
0-5 years of experience
Mentored and trained supervisors and managers on the importance of associate relations, celebrations and recognition to motivate and retain staff.
- Provided guidance, reinforced positive work ethics and monitored operation’s efficiency and corrective measures.
- Established highly effective systems to ensure associates are motivated to support key objectives.
- Instrumental in raising associate recognition scores and the department’s associate opinion scores.
- Active member of property’s Green Team, Safety Committee, Associate Rallies, Wellness Program, Associate of the Month Selection Committee, interview process and new hire training/departmental orientation process.
- Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions.
0-5 years of experience
Planned, organized and developed the daily activities of multiple households and housekeeping staff to meet the highest degree of guest satisfaction.
- Recruited, scheduled, trained and developed staff.
- Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking.
- Maintained housekeeping budget, providing billing summaries and expenses for various events.
- Ensured proper maintenance of all equipment, arranged for repair and/or replacement of used and damaged equipment.
- Upheld the highest standards of cleanliness, safety and conduct.
0-5 years of experience
Responsible for managing the evening shift and turnover of rooms for 750 room hotel.
- Performed daily inspections and produced room status reports
- Managed guest and staff complaints.
- Assisted with all staff problems, such as benefits, payroll, etc.
- Trained new employees on maintenance and custodial procedures
6-10 years of experience
Responsible for managing a 24 by 7 operation with three shifts and a total of 115 Associates.
- Responsible for managing and control of a total operating budget of $1.4M. Over seven years able to achieve
- Continuing to increase positive feedback results by 30% while eliminating guest complaints by 40%.
- Instituted a new bio-hazard clean-up cart to improve overall safety for guests and Associates as well as efficiency and effectiveness when dealing with highly suspicious biological hazards.
- Instituted a new chemical program for increased productivity, efficiency, safety and recognition for Associates
6-10 years of experience
Ensure and maintain cleanliness, service and product quality standards of guestrooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation
- Monitor and develop team member performance, provided supervision and professional development, conducted counseling and evaluations by delivering recognition and reward
- Continuously evaluated the performance of employees, developing each for advancement opportunities
- Recruited, interviewed and trained team members
- Solved, rectified and mediated guests issues when necessary
- Performed miscellaneous duties and assisted the Hotel Manager as directed
- Overseen compliance with specified safety and health requirements, federal, state and OSHA regulations
- Served as a Fire Safety Director: Staff and monitored lobby fire command station, assisted in implementing and maintaining an approved fire safety program in the building, revised and maintained all assignments of Fire Safety personal and associated logs, prepared and updated fire safety team charts as directed by Chief Engineer/ Hotel Manager and coordinated testing of fire alarm system with building management, employees and guest
0-5 years of experience
Warranted completion of quality control checks, daily room checks, while maintaining regular number of inspections per month.
- Provided training for housekeeping team in proper procedures and correct use of equipment.
- Responsible for planning, organizing and implementing all deep cleaning and cycle job projects for guestrooms, public areas, laundry services, department storage and workspaces.
- Ensured safe working environment and implemented for the team to follow these guidelines.
0-5 years of experience
Housekeeping representative to the Operations Committee and Standards Committee.
- Participated and assumed authority as Manager on Duty during weekends.
- Forecasted and scheduled employees according to the hotel’s occupancy and budget needs.
- Handled all purchasing for the department.
0-5 years of experience
Staffed, scheduled, trained and developed hourly staff
- Planned, organized and directed 100+ employees to ensure the highest degree of guest satisfaction
- Reconciled employee payroll
- Conducted pre/post-event inspections of all areas
0-5 years of experience
- Oversaw the day-to-day operations of the Housekeeping department;
- Performed opening and closing procedures (using Galaxy/LightSpeed System);
- Conducted daily inspections of guest rooms and public areas and provided feedback to staff;
- Supervised, trained, and evaluated the Housekeeping staff on job performance;
- Provided consistent support and leadership on the floors to ensure high productivity;
- Managed administrative duties and ensured that guest requests were effectively addressed.
6-10 years of experience
Generated daily assignments, performed daily inspections for cleanliness as well as arranged weekly schedules for public areas, breakfast, laundry, and housekeeping departments.
- Executed monthly inventories for linens as well as all housekeeping and guest supplies.
- Performed bi-weekly inventories and placed food orders for breakfast and evening food service.
- Evaluated performance for annual reviews of housekeepers, house person, breakfast and laundry attendants.
- Performed Manager on Duty Tasks in the absence of the General and Assistant Managers.
- Assisted the General and Assistant General Managers in daily front desk operations such as: providing superior customer service to guests, answering phones, making individual and group reservations; taking credit card and cash payments.
0-5 years of experience
Assist the Director of Housekeeping with the day to day duties of the Housekeeping department.
- Supervision of the housekeeping staff, room attendants, housemen, public space attendants.
- Assigned room attendants list of rooms to be serviced and cleaned.
- Room inspections; approximately 90 rooms per day.
- Screened job applicants, hired new employees, and recommended promotions, transfers, and dismissals.
- Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
0-5 years of experience
- Oversaw and ensured overall cleanliness and product quality of the hotel in accordance with hotel, corporate and department of Health standards.
- Assisted in the financial processes of forecasting, budgeting purchasing and inventory control.
- Prepared payroll for housekeeping staff using Timesaver and Opera Software.
- Enhanced guest experience through effective management of traffic.
0-5 years of experience
Responsible for maintaining the overall condition and cleanliness for 215 rooms while coordinating with the residential
manager on a weekly basis for approximately 20 (3-4 bedroom) residential apartments.
- Developed schedules for 56 Housekeeping employees in order to properly staff according to forecasted hotel occupancy
- Managed departmental payroll/budget ensuring forecasted and budgeted numbers are achieved.
- As new housekeeping manager, eagerly took on additional responsibilities during management voids within the department,
- Simplified scheduling process by creating excel template to minimize set up time, maximize staff on hand, and lower
- Inspect rooms for cleanliness to assess team member’s performance/issue progressive discipline and coaching as necessary.
- Partnered with the Front Office Team and Sales Managers to facilitate and expedite daily room turn overs with focus on
- Developed plan for team to reach KPI goals and adhere to QIAF standards.
- Proactively engaged with purchasing manager to ensure team was properly equipped with any items needed to properly,
0-5 years of experience
Responsible for overall housekeeping operations and ensure hotel room and public area cleanliness
- Use of leadership skills to drive revenue, maximize profits and ensure quality standards
- Effective management of 15 staff persons to ensure achievement of overall financial results, guest satisfaction and positive employee relations
- Used expertise and knowledge to advise and implement changes during 120 room renovation and full hotel remodel
- Responsible for all housekeeping and laundry initiatives and meeting productivity standards at the hotel level
- Successfully managed labor through proper scheduling, monitoring, and adjusting based on occupancy and forecasting
- Managed supply costs by negotiating and reviewing with vendors and safeguarding existing supplies
- Managed and maintained company assets to stay within budget guidelines and prolong the life of company resources
0-5 years of experience
Managed a versatile team of 30 employees in a 368 room, membership based hotel
- Responsible for a yearly budget of over $1,000,000, which included payroll, vendors and purchasing of goods
- Negotiate, administer and managed contracts with outside vendors
- Implemented cost saving measures in multiple areas of responsibility
0-5 years of experience
Inspect guest rooms, public areas, VIP rooms, Executive offices and fitness center daily to ensure that cleanliness meets hotel standards, follow up on services-related complaint’s for 1,015 rooms Hotel.
- Complete and assigned room tasks assignments for room attendants daily using the Hotel Opera System.
- Adjust payroll and schedules for 200+ local 6 union employees and supervisors daily.
- Complete require performance evaluations after reviewing completed competencies, attendance, tardiness, attendance at mandatory in-services education/training, and all other relevant information.
- Work closely and motivate housekeeping staff to ensure work is performed safely, properly and assignments are completed in a timely manner.
- Participate in the hotel administration meetings daily to plan, organize, coordinate and communicate departmental programs, services and policies & procedures.
- Ensure that all equipment is kept clean and in proper working condition; ordered equipment supplies and request equipment repairs as needed.
6-10 years of experience
Managed both Housekeeping and Front Desk departments
- Determined and coordinated schedules for Housekeeping and Front Desk
- Oversaw large communication system
- Coordinated all assignments of all guest rooms for full house bookings for functions such as weddings and Halifax race
- Recorded and relayed messages for 550+ members, guests, officers, and staff
- Registered incoming room guests, visiting yachts, and guests of members
- Performed bookings of rooms and dining reservations
- Hired, trained, and terminated front desk and housekeeping employees
0-5 years of experience
Received Employee of the Quarter Award for two consecutive quarters.
- Hired and managed a staff of up to 75 employees with responsibility for the general housekeeping of approximately 500 condominium units
- Trained new employees on the processes and procedures of the resort
- Prepared weekly schedules to ensure that all resort requirements were met
- Ordered and controlled inventory of all cleaning supplies and room amenities
- Prepared weekly projections to ensure budget control by maintaining proper employee to unit ratio
- Prepared weekly payroll for all employees
0-5 years of experience
Hire, Schedule and discipline members in accordance with contracts
- Purchase, re-order and maintain housekeeping supplies along with inventory
- Plan, Organize and develop the overall operation of department in accordance with federal, state and local standards/guidelines
- Maintained housekeeping budget, while providing billing summaries and expenses for all pre and post events.
- Helped implement new service standards
- Performed numerous inspections to ensure standards were met and exceeded
0-5 years of experience
Oversee daily operations, employee work schedule, special projects, standards compliance, and staff evaluations.
- Assist in annual budget process and corporate ordering drop shipments.
- Implemented new green option card for linens in guest rooms.
- Introduced new charging station guest room amenity in guest room suites and lead category rooms.
- Led a team of leaders in providing and executing a resort wide training program called Intuitive Service.
- Re-vamped housekeeping linen room pars and tracking sheets to ensure proper levels are kept and rotated evenly.
0-5 years of experience
- Served as supervisor to over 20 housekeeping attendants and housemen
- Created schedules for housekeeping personnel
- Hired and trained new employees
- Maintained and demonstrated hotel cleaning and safety standards
- Inspected guest rooms, hotel lobby, floors, meeting spaces and public areas
- Tracked inventory for housekeeping department
- Collected lost items and ensured their return to guests
- Resolved conflicts within union guidelines and without higher management involvement
- Reported to general manager daily
0-5 years of experience
Oversee the daily operations of the Housekeeping department in a 1195 rooms hotel including training,
coaching, and managing 250 Housekeeping, Property Maintenance, and Laundry union associates
- Responsible of purchasing department supplies using a monthly budget of $50,000
- Manage the weekly schedule, payroll, and inventory of the department and allocate department resources to help meet monthly productivity goal
- Involved in a 600 rooms, 20 million dollars renovation and worked with contractors to ensure that quality
- Conduct room inspections and coach associates on cleaning and brand standards
- Resolve daily guest challenges through written and verbal communication
6-10 years of experience
Inspected the cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings and staircases.
- Trained and monitored the performance of room attendants and house persons.
- Experience with open house duties, Day and Night Floor management and dispatcher.
- Corresponds between front desk and engineering.
- Responded to the guests’ questions and requests.
0-5 years of experience
Develop and train laundry, room attendant, housemen, and public area attendants.
- Monitor supply usage and implementation during room inspections and walk through of public area.
- Identify opportunities for improved revenue, and create action plans to achieving personal and collective goals.
- Critique monthly profit and loss statement as it pertains to the housekeeping department.
0-5 years of experience
Coordinated, delegated and supervised daily tasks and special projects
- Handled conflict resolution and conduct personnel (staff) evaluations.
- Conducted disciplinary action as needed.
- Conducted monthly meetings with individual staff to conduct information flow.
- Extended duties in Laundry Department
- Designed ramp for linen chute resulting in substantial linen savings.
- Assisted with linen inventories to ensure accuracy. Created and improved linen work sheets and inventory procedures.
- Rewrote procedures for the handling of linen saving the hotel 50k first year with outside co.
- Developed procedures for the Dry Cleaning Department to comply with State requirements & permits.
- Improved hotel recycling program.
0-5 years of experience
Responsible for planning, organizing, and developing the overall operation of the housekeeping department.
- Working knowledge of rooms management systems.
- Ability to anticipate customer needs, change goals and multi-task.
- Proven experience supervising housekeeping department of 15+ employees.
- Ability to maintain a budget.
- Capable of using independent judgment/solid decision making skills.
- Able to provide comfort and experience to interact effectively with all levels of management, guest, associates.
0-5 years of experience
Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications
- Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs
- Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders
- Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily
- Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins
- Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment
- Assist with steward training in addition to developing weekly steward schedule
10+ years of experience
Responsibility to all housekeeping daily activities in the facility and oversee 125 employees.
- Preform daily inspections to ensure adherence with departmental policies and 5 Star room guidelines are met daily.
- Responsible for deep cleaning project and other projects are done in a timely manner.
- Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training.
- Responsible assessing daily needs, preparing work and project schedule and delegating task to team members.
- Performed daily Pre-shift meeting with team members to ensure importance information is discussed.
- Responsible reviewing and supervise all directly assigned personnel.
- Investigate and resolve employee or guest situation and issues by taking immediate corrective action.
- Responsible to take immediate action when front desk manager was informed that hotel will be taking delayed flight passengers to accommodate them and to ensure necessarily items need to be remove from the rooms are done in timely manner.
- Maintained and monitored on site laundry facility that provided service for the hotel staff, guests and for the hotel linen.
- Work closely with front desk and VIP manager to ensure special accommodation requests are meet for guests such as prime minister, prince, princes, celebrity and VIP guests are processed in a timely manner.
0-5 years of experience
Housekeeping Manager for 223 room boutique property.
- Manage linen and supplies inventory
- Developed procurement procedures for ordering uniforms for entire property
- Manage budget for housekeeping
- Implemented lost and found procedures for housekeeping department
0-5 years of experience
Cleaned in and around the buildings, prioritizing safety at all times.
- Supervised the cleaning, maintenance and care of building and grounds.
- Managed work flow to exceed quality service goals.
- Trained staff on operating procedures and company services.
- Strong leader of customer support staff.
- Solved unresolved customer issues.
0-5 years of experience
Promotion position given in October 2013 to be the Assistant Housekeeping Manager of 429 rooms, 43 employees and two supervisors.
- Assist the Housekeeping Manager in training, disciplining, and evaluation of the department.
- Works in completing the same tasks as the Housekeeping Manager; ADP-payroll, scheduling and checkbook.
- Follow-up training and monitoring the work of floor attendants, maintenance and guest service representatives.
- Enforce and comply with all Housekeeping standards, procedures and policies.
- Creates and sustains a positive work environment; promotes a sense of pride and teamwork with my department and other departments.
0-5 years of experience
Responsible for Payroll and Scheduling for Housekeeping department of over 300 associates
- Help manage daily operation of housekeeping department by effectively assigning rooms to over 170 housekeepers daily as well as ensuring assignments are completed to standard and in a timely manner.
- Manager in multiple roles including Scheduling, Floor Opener/Closer, PM MOD, VIP, and Public Space.
- Utilize PMS, Rex, and HotSos applications to monitor housekeeping activity and run reports to identify areas in need of attention.
- Work directly with Front Office to prioritize room/guest needs for a given day.
- Manage within Collective Bargaining environment to balance needs of department with structure of union guidelines and activities.
0-5 years of experience
Collect room and floor status report sheets for assigned work areas and assign rooms to Housekeepers.
- Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
- Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.
- Participate in departmental meetings.
- Make sure floor storage areas and closets are kept in an orderly and clean fashion.
- Handle all lost and found items according to procedure.
- Follow proper payroll and key procedures.
0-5 years of experience
Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Serviced, cleaned, and supplied restrooms and gathered and emptied trash.
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Assist members as needed or assigned.
0-5 years of experience
Prepare and maintain all room assignment to ensure accuracy and operational standards are upheld
- Effective management of the Collective Bargaining Agreement UNITE Here Local 6
- Accommodate internal/external guest requests for items and additional supplies expediently and courteously using Hotel Service Optimization System (HotSOS)
- Attend daily pre-shift briefings VIP arrivals, participate in MOD coverage
- Periodically inventories supplies and equipment
- Ensure quality of service for the hotel rooms, public areas and sales offices
- Manage the day-to-day activities of the housekeeping and laundry departments.
- Set a positive example for guest and employee relations
0-5 years of experience
Manage, motivate, and supervise that rooms are cleaned by the Stylists in a timely manner and they meet productivity goals for the day
- Manage and maintain the guest areas (hall ways, guest elevator landings, stairwells, and ice rooms) within but not limited to my station
- Inspect the hotel rooms to ensure the consistent quality of room preparation and deliverance a quality product
- Train, coach, evaluate, and manage Stylists to ensure Stylists have the leadership and resources to achieve what they have been assigned to do
- Ensure standards are met for the department and company according to company compliance
- Ensure guest satisfaction, anticipate guest needs, and handle any guest opportunities within but limited to my station
0-5 years of experience
Inspect rooms and all public areas to ensure 5 star service and guest satisfaction
- Oversee and ensure all housekeeping staff are working safely and efficiently
- Responsible for purchasing and inventory for Rooms department.
- Produce weekly schedules for room attendants and housemen
- Responsible for completing payroll processes including time edits
- Produce daily reports for senior level management and owners
- Performs routine administrative tasks including retrieving invoices and receipts, filing, data entry, copying and faxing.
- Awarded Employee of the Month within first 5 months of employment
- Awarded management position within 1 year of employment
0-5 years of experience
- Supervised cleaning personnel to ensure guestrooms are attractive, clean and up to standard.
- Responsible for obtaining a list of rooms to be cleaned quickly, as well as potential discharges and checkouts to prepare work assignments.
- Prioritized the list of rooms for various airlines throughout the day.
- Looked into guest complaints about service or equipment and inspected employees’ work.
0-5 years of experience
Oversee cleanliness and brand standards in a 108 guest room hotel.
- Supervise and create weekly and daily schedules of entire housekeeping department which includes laundry operations, front lobby, swimming pool and meeting room.
- Research and implement new cleaning procedures including the most recent UV inspection flashlights and black light sanitizing wands.
- Exceed guest expectations through frequent interaction. Responsible for fulfilling all guest requests.
- Responsible for overseeing deep cleaning and heading the QA every 6 months.
- Order and keep inventory on all guest room amenities, linens, terry and cleaning supplies.
0-5 years of experience
Responsible for leading, motivating and engaging 40+ housekeeping staff in a Five Star Five Diamond environment.
- Strengthen relationships with integral departments to streamline processes.
- Maintain budget and labor guidelines while meeting operational needs.
- Building leadership and accountability within the department.
- Oversight of all daily/weekly operational responsibilities.
0-5 years of experience
Responsible to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality services to achieve maximum resident’s satisfactions, protection of assets, and minimum expenses.
- Assist the executive housekeeper in the daily management of labor expenses.
- Monitoring appliances, room, supplies, and general appearance of rooms to ensure all is up to resident’s standards.
- Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency
- Prepares and conduct 90 days and annual performance reviews.
6-10 years of experience
Executive over Housekeeping, Breakfast Bar, Security, Utility & Laundry; report directly to GM
- Have 30 employees reporting to me including my 2 Assistants
- Maintain budget for Housekeeping/Dining Room Departments, Control labor hours
- Order housekeeping & breakfast bar supplies
- Interviewing; hiring; annual performance reviews and disciplinary actions
0-5 years of experience
Assign projects to employees and inspect the work.
- Conduct detailed inspections of up to 80 rooms and public areas daily.
- Report any engineer issues and room discrepencies
- Conduct morning meetings with the room attendants
- Attend morning meetings with the general manager and discuss matters that involve the housekeeping dept.
- Assist guest with any requests.
0-5 years of experience
- Manage daily operations of the housekeeping department
- Inspect the guest rooms to ensure quality and standards are maintained
- Managed expenses & maximize service levels
- Maintain standards to successfully pass Quality Audits
0-5 years of experience
- Provide supervision and direction for all housekeeping activities to ensure the highest level of cleanliness and guest satisfaction.
- Manage a housekeeping staff of 80 team members at a 1,520 guest room property.
- Responsibilities include coordinating daily work assignments for room attendants, housemen and public space team member.
- Prepare and monitor monthly payroll forecast, weekly schedules, productivity report and weekly payroll.
- Inspect all VIP arrivals ensuring highest level of quality.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
