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Housekeeping Supervisor Resume Samples
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0-5 years of experience
Managed the daily operation of the housekeeping department of a 336 room property.
- Conducted inventory, managed par levels and ordered supplies accordingly
- Supervised outside labor
- Responded to guest requests, concerns and opportunities to ensure guest satisfaction
- Oversaw entire department through the transition of new staffing company
0-5 years of experience
Directly supervise and coordinate work activities of cleaning personnel in a hotel.
- Increased GSS Score from 53% to 85% for Housekeeping
- Increased Quality Assurance scores to 93% for Restaurant and Housekeeping.
- Coordinated all staff scheduling and inventory department orders.
0-5 years of experience
Prepared housekeeping reports, maintained high level of cleanses. Ensured all area kept clean and tidy according to the company standard and policy.
- Ensured any complaint is actioned within 15 minutes. Liaised with senior manager for any issue.
- Successfully liaised with staff for any work and ensured team spirit maintained for every work.
- Have been awarded by Gujarat State Board for Drawing.
- Successfully participated in first Aid Awareness, training organised by Indian Red Cross Society.
- Costumer Interaction Project covering areas of real life customer interaction & services leadership training team work.
0-5 years of experience
Supervised employees in housekeeping operations of motel; interviewed, hired, scheduled and provided training and orientation for new employees.
- Maintained strict inventory control and ordered supplies as required.
- Served as liaison between employees and management and provided first step grievance relief.
- Ensured housekeeping service remained in alignment with management, maintenance and other departmental directives; interacted with departmental managers to assure customer service excellence.
0-5 years of experience
Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness.
- Coordinates work activities among departments.
- Investigated complaints regarding housekeeping services, equipment and took corrective action.
- Purchased housekeeping supplies and equipment, took periodic inventories, screened applicants, trained new employees, and recommended dismissals.
0-5 years of experience
Greeted and registered guests and issued room keys.
- Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns.
- Performed concierge services delivered requested items to guests’ rooms.
- Served as public relations representative for the foundation.
- Supervised housekeeping monitored the appearance and performance of the staff.
0-5 years of experience
Managed 60+ employees on a 3:00-11:00 shift
- Created schedules and special projects as needed
- Handled departmental and guest complaints
- Arranged trainings and activities for the new staff and refreshers for the original team members; chemical, bed bug, equipment
- Monitored shared inventory with other shifts and departments
- Attended leadership trainings and seminars to bring back to my team and co supervisors
- Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, large groups, special projects, etc.
0-5 years of experience
- Assigned housekeepers to their designated work areas for the day
- Distributed, logged, and collected master keys for each housekeeper
- Monitored the upkeep of hotel rooms that were claimed to be ‘Vacant Clean’
- Corrected and informed housekeepers of any mistakes encountered during inspection
6-10 years of experience
Ensured that rooms are cleaned to the Marriott standard each and every day.
- Inspected the work of the housekeeping staff to make sure that they were properly cleaning.
- Provided excellent customer service to clients through house cleaning & food preparation
- Solved complex questions and concerns of customers to provide an outstanding experience
- Communicated to staff about issues and concerns from the guest to continue to provide an excellent experience.
- Trained new staff on how to properly clean and use cleaning products.
- Cleaned and set up rooms for special guests or special events.
0-5 years of experience
Inspector of rooms for 720 room resort
- Manages housekeeping department of over 80 employees
- Conducted Interviews and hiring of staff
- Training and counseling of employees
- Relief Dispatcher
- Facilitated and coordinated new programs designed for guest satisfaction and employee morale
0-5 years of experience
Used OnQ software to assign boards to housekeepers.
- Held department meeting every morning to make certain that tasks are being executed according to hotel standards.
- Discussed safety issues weekly and train housekeeping staff on how to prevent safety hazards.
- Supervised the housekeeping department along with the department manager.
- Allocated bedrooms to be cleaned by room attendants and check cleaned rooms to make sure they meet the core standard of the hotel cleanliness.
- Developed and train other housekeeping staff.
- Served as primary contact between the different departments of the hotel to make certain that rooms are ready for our guests.
- Translated directions and guidelines to our Creole speaking housekeepers.
0-5 years of experience
Inspected rooms and public areas thorough throughout entire hotel.
- Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
- Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents.
- Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.
0-5 years of experience
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Investigate complaints about service and equipment, and take corrective action.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
0-5 years of experience
As a Room Attendant I was responsible for cleaning 16 guestrooms to standard daily.
- Became a self-inspector and was promoted to a Housekeeping Supervisor.
- Duties included opening the house, constantly communicated with the Front Office to ensure blocked rooms were ready on time and that any special requests were fulfilled.
- Responsible for inspecting guestrooms, training the room attendants and ensring they cleaned their rooms to standard.
0-5 years of experience
Assign workers duties and inspect work/rooms for conformance to prescribed standards of cleanliness.
- Helps in the selection, assignment, scheduling, and training, of members of the housekeeping staff.
- Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Maintain inventory for stock and ensure adequate supplies.
- Reduced service complaints by 30%.
0-5 years of experience
Assign trainees to housekeeping roles and responsibilities
- Assist the Director of Housekeeping with tasks as needed
- Managed the sweeping, mopping, and buffing of three floors
- Worked as a member of the Hudson River Park Trust Business Improvement District
- Swept streets and walkways, gathered debris and condensed into trash bags
- Responsible for the cleanliness of playing fields including picking up trash and equipment
- Set up chairs and tables daily on Chelsea Pier to provide sitting space on the Overlook
0-5 years of experience
Directly supervised a staff of 30+ employees.
- Assign daily task sheets of prospective checkouts.
- Inspect the completed work of employees for conformance to ensure that company standards have been met.
- Handled guest requests, and issues promptly, and courteously.
- Performed light administrative duties including but not limited to completing, and filing paper work, answering telephones, faxing, and copying.
- Trained in scheduling, inventory, and ordering.
0-5 years of experience
Distributed assignments and necessary supplies to staff.
- Supervised the work completed by the Housekeeping.
- Reported inspected rooms ready to welcome guests.
- Reported maintenance issues and further requests.
0-5 years of experience
Ensured that daily assignments were complete.
- Inspected rooms.
- Supervised a crew of over 7 members.
- Worked side-by- side with front desk to ensure vacant, clean rooms were ready on time.
- Ensured cleanliness of lobby and restrooms in lobby.
10+ years of experience
Supervise eight employees
- Maintain schedules and complete timesheets
- Inspect housekeepers’ work monthly to ensure work is completed to our standards
- Worked and supervised workers in fifteen buildings (dormitories, administration buildings, physical plant, campus nursery school, health center, and dining hall).
0-5 years of experience
Train new employees. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Investigate complaints about service and equipment, and take corrective action
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
0-5 years of experience
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Makes recommendations to improve service and ensure more efficient operation.
- Evaluates records to forecast department personnel requirements
- Inventories stock to ensure adequate supplies
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Ensure that staff are coached and trained to perform their duties effectively.
0-5 years of experience
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Investigate complaints about service and equipment, and take corrective action.
0-5 years of experience
Responsible for overseeing the day to day operations of the department and attaining our overall goals.
- Direct a team combined of over 30 associates combined of Marriott and contract associates.
- Responsible for progressive discipline of associates within the department.
- Train new associates on the STEPS process of cleaning rooms.
- Create and deliver Hourly Performance Process reviews of associates in the department.
- Created and currently maintain our Guest Voice Tracker for room cleanliness.
- Coordinate weekly payroll for the associates within the department.
0-5 years of experience
Opened and closed the housekeeping Department
- Assigned rooms to room attendants for daily cleaning
- Assigned various task and projects to all houseman
- Trained room attendants on how to clean rooms properly
- Inspected rooms to ensure they are up to standard for guest use
- Communicate with various departments on issues and deficiencies in guest rooms
0-5 years of experience
In charge of all housekeeping issues of 2 buildings with 144 suites of two and three bedrooms, two bathroom, living
room, dinning room, laundry, balcony and complete kitchen.
- Verify door for door the check out of the guests, and report lost and found items
- Suites inspections
- Investigate complaints about service and equipment, and take corrective action.
- Make reports in computer
- Provide excellent customer service
- Inspect work performed to ensure that it meets specifications and established standards.
- Training new employees
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Assure that all the refresh, sheet changes, Full Maid Service and Check Out assigned for the day is made.
6-10 years of experience
Supervise a staff of (15) housekeepers and additional staff. Assist the Housekeeping Manager with training, coaching, and developing the housekeeping staff.
- Responsible for inspecting rooms to maintain standards.
- Will act as coordinator between all departments to ensure rooms are prepared for arrivals.
- Prepare daily work orders for housekeepers and maintenance staff and follow progress to completion.
- Assist with inventory and purchasing process to ensure adequate replacement of supplies.
- Participate in daily operations including cleaning when needed
0-5 years of experience
Inspected rooms daily to ensure Brand Standards were met.
- Performed opening and closing duties while supervising a Housekeeping Team of 20 Team Members.
- Responded to Guest requests and concerns.
- Partnered with Maintenance Team and Linen/ Laundry coordinators to assure operation standards were met.
- Performed Orientation and Training for incoming interns and new Team Members.
0-5 years of experience
Helping company in managing housekeeping operations.
- Responding immediately to the complaints and requests from customer.
- Ensuring that all furniture and equipment are kept and maintained in good working condition.
- Ensured office and warehouse areas where kept cleaned by crew.
- Special Projects such at Carpet cleaning and Floor care.
0-5 years of experience
- Preformed basic office duties which include booking appointments, answer phones, light office cleaning, customer service, and processing payments.
- Supervised over 15 employees by inspecting workers performance, write schedules, and mentoring new employees.
- Maintained a functional housekeeping department by conduction and maintaining inventory, ordering and tracking supplies, and monitoring purchase and budget.
0-5 years of experience
Assisting the Director of Services and Housekeeping manager in overseeing the daily operation of the department
- Responsible for running PMS reports, and assigning cleaning services and other tasks to the associates
- In charge of inspecting rooms and public areas; ensuring that the company standards are being met
- Responsible for supervising, training and coaching team members
- Responsible for monitoring inventory and purchasing guest supplies, office supplies and linen
- Responsible for completing accounts payable
0-5 years of experience
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure aFrontte supplies
0-5 years of experience
Responsible for cleaning and maintaining hotel premises by following the established standards of cleanliness
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Coordinates work activities among departments
- Ordering supplies and cleaning chemicals
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Attending head of department meetings
6-10 years of experience
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
0-5 years of experience
To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies.
- Ensure room attendants take the initiative to greet guests in a friendly and warm manner
- Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties. Conduct on going trainings of proper quality standards
- Rectify guests’ complaints regarding housekeeping service or equipment.
- Examine carpets, drapes and furniture for stains, damage, or wear.
- Communicate with other hotel departments regarding problems which need their attention
- Record inspection results and notifies cleaning personnel of inadequacies.
0-5 years of experience
Makes recommendations to improve service and ensure more efficient operation
- Ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel
- Manage the housekeeping staff
- Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards
- Resolving any guest problems or complaints when possible and ensuring management are kept informed
- Inventories stock to ensure adequate supplies
0-5 years of experience
Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas
- Assist in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees
- Assist in daily linen counts and monthly inventories
- Ensure the completion of the Housekeeper’s Reports
- Communicate clean available rooms to the Guest Service Department
- Document and communicate maintenance requests to the Engineering Department to ensure quality standards
0-5 years of experience
Responsible for Maintaining a sufficient housekeeping staff required to maintain work load
- Responsible for Scheduling staff according to company needs
- Responsible for Conducting Daily inspections of Staff Work, Unit Inspections. According to Company Policy
- Maintain records, files, and reference materials
- Compose and distribute inter-departmental memorandums (e-mail)
- Responsible for Conducting inventories of properties
- Assisting guest with needs, questions, and/or issues
0-5 years of experience
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
6-10 years of experience
- Overall supervision of 25 Floor techs and Housekeeping personnel to ensure the cleanliness of an educational institutions and office buildings.
- Responsible for coaching, counseling, conducting performance evaluations, training and development of staff.
- Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Maintained cost control systems for staffing, cleaning supplies and inventories
- Responsible for payroll using timecard payroll system.
0-5 years of experience
Ensure cleanliness of guest rooms according to hotel expectations in timely manner.
- Inspect up to 60 rooms daily.
- Head of cleaning and follow up cleaning and to follow up on their schedules.
- Assisted maids in daily upkeep of rooms.
- Respond to guest requests within 10-minute time frame.
0-5 years of experience
I was responsible for handling the quarterly budget for the housekeeping department
- I ordered supplies and equipment when needed
- Trained new hires
- I supervised the setup and cleanup of school events when necessary
- I handled staff scheduling and payroll
- I was responsible for cleaning some of the buildings on campus
0-5 years of experience
In charge of regular administrative duties like making /answering phone calls and keeping computer records updated
- Participates in hotel’s managers’ programs and meetings
- Successfully completes daily housekeeping reports in timely manner
- Monitor labor of the day, insuring productivity standards remain on track
- Organize and review schedule for staff
0-5 years of experience
Supervise work activities of cleaning personnel to ensure clean, orderly and attractive rooms for hotel guests
- Assign duties, inspect work performed and investigate complaints and take corrective action (if necessary) regarding housekeeping service and equipment
- Interview and screen applicants, train new employees and conducts staff performance reviews
- Incorporate continuing education for all line employees
- Weekly inventory control
0-5 years of experience
Provided a sanitized and aseptic environment for the safety and wellbeing of patients, visitors, physicians and employees
- Performed a range of housekeeping duties including waste removal, dusting, cleaning and cleaning of fixtures and surfaces
- Removed soiled linens
- Cleaned, sanitized and made of beds
0-5 years of experience
Assists the Housekeeping Supervisor in the supervision and performance of general cleaning and laundry duties
- Makes regular rounds of all units to check the work of subordinates
- Reports to supervisor on conditions and needs in units
- Operates a variety of cleaning equipment and tools
- Performs work of Custodial Worker including dusting and mopping of floors, washing windows, replenishing supplies, collecting and transporting soiled linen
- Performs and leads small groups of subordinates in cleaning and laundry activities
- Provides on-the-job training for new employees; and assumes responsibility of Housekeeping Supervisor in his/her absence
0-5 years of experience
- Assist with the overall supervision of the day-to-day operation of a diverse work force in the Housekeeping Dept.
- Ensuring the highest level of guestroom cleanliness is achieved and maintained.
- Interview applicants and hire qualified candidates. Provide counseling and supports team members in meeting their responsibilities and becoming part of the team.
- Motivates employees to provide superior customer service to the guest. Expedites and oversees special request from the Front Desk
- Have very strong leadership skills.
10+ years of experience
Examine and inspect rooms for quality work performed by assigned room
Attendants. Assigned daily duties to houseman, lobby attendants.shedule
Shifts provide daily coaching, feedback and positive reinforcement.
- Ability to work with little or no supervision.
- Anticipate all customer needs.
- Responsible for all VIPs rooms.
- Proven experience in training all new team members.
- Maintain accurate linen and supply inventory.
- Assist with opening of three sister properties.
- Assist with the day to day operation of the overall Department.
0-5 years of experience
Create and manage schedules of housekeeping teams.
- Assign daily duties for housekeeping teams.
- Administer work order and work flow.
- Manage inventory and materials.
- Encourage proper usage of supplies and equipment by housekeeping teams through training and supervision.
- Teach housekeeping teams how to safely operate and maintain cleaning machinery and equipment.
- Manage all communications, complaints and resolutions.
0-5 years of experience
- Responsible for day- to-day supervision and work assignments for 12 employees
- Maintain attendance logs, time sheets and other records
- Order cleaning supplies and maintain equipment
- Responsible for keeping labor costs and supplies within budget
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[Housekeeping Supervisor]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
