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Executive Housekeeper Resume Samples
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0-5 years of experience
Managed the housekeeping department for a 109 room, 4- star, 4-diamond boutique luxury hotel.
- Organized and chaired the Safety committee. The committee in its first year successfully influenced several facility improvements to be made and procedures to be instituted and/or revised.
- Prepared budgets and handled purchasing for Housekeeping, Laundry and Honor Bar.
- Successfully reduced turnover in the department to fewer than 10% annually.
- Instituted a Self-Inspection program with Room Cleaners that became the adapted practice for the company.
- Created a staff development program with the assistance of the Assistant General Manager.
0-5 years of experience
Supervised eight employees and trained all new employees to follow company and state safety procedures.
- Reduced hours by 10 % and improved schedules by communicating with employees, organizing time efficiently.
- Minimized labor costs by training employees to comply with specific time schedules.
- Maintained inventory, placed inventory orders, and documented orders for follow up and recordkeeping.
0-5 years of experience
Developed, implemented, and managed all aspects of opening and ongoing operations of the new 222-room hotel’s housekeeping department.
- Hired and managed 25 staff members, created SOPs, ordered initial supplies and maintained supply inventory.
- Coordinated and oversaw post-construction cleaning and set up of guest rooms for entire hotel.
- Managed daily operations, maintained P&L responsibility for the department, and monitored standards compliance in areas of authority.
10+ years of experience
Taskforce for Housekeeping assisted in training [company name]s in housekeeping, best practices
- Managed a 296 room hotel of all cleanliness of rooms and public areas, and meeting space – a staff of up to 30 employees
- Directed all laundry, housekeeping and banquet housemen staff
- Maintained highest scores of cleanliness during my tenure through all quality assurance inspections
0-5 years of experience
Ensured site contractual obligations, company policies, standards and procedures are followed
- Inspected units and completed the required amount of report cards per week
- Monitored and strived to improve site quality scores
- Trained and developed staff, both existing and new recruits
- Assigned tasks to employees and inspected completed work for conformance to standards
- Recruited and hire qualified employees
- Maintained adequate inventory and equipment supplies
0-5 years of experience
Maintain and repair the interior and exterior of buildings, hotel rooms and contents
- Maintained the enforcement and implementation of all established policies and procedures are carried out by the housekeeping team Coordinated preventative maintenance program
- Adhered and enforced all brand standard
- Directed my team to fully conform to the highest standards of cleanliness, safety, sanitation, service and comfort for all guests
0-5 years of experience
- Managed the Housekeeping and Laundry area
- Supervised 15 housekeeping/laundry workers
- Created weekly work schedules and assigned weekly housekeeping stations for staff
- Worked front office and reception desk attending clients, fielding complaints
0-5 years of experience
- Managed staff of housekeepers for 200 room resort
- Supervised work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels
- Assigned duties, inspected work and investigated complaints regarding housekeeping service and equipment and took corrective action
- Purchased housekeeping supplies and equipment, preformed periodic inventories, screened applicants, trained new employees and recommend dismissals.
6-10 years of experience
Built the housekeeping and maintenance team and opened the boutique hotel.
- Hired and trained those who exhibited 4 diamond standards, Monitored inventory and budget
- Inspected all rooms and maintenance work to ensure everything meet expectations.
- Motivated staff to become aware of their environment and take responsibility for their work
0-5 years of experience
Managing and coaching of the housekeeping team
- Prepared the SOP’s for housekeeping and laundry departments and training plan for associates
- Ensuring the sanity and cleanliness of the overall hotel according to the pre-set standards
- Managed the day-to-day operation of the housekeeping and ensured standards and procedures are consistently applied
- Short and term planning as such develop and recommend the budget, labor cost, objectives and managed within those approved plans
- Guest room amenities inventory management
- To organize, control and follow up of the Laundry Services provided for Guests
- Keeping tracks of consumptions of the chemical products and controlling and analyzing monthly cost of the department
0-5 years of experience
Directed department activities in commercial, industrial and service establishment.
- Executed daily operations of Rooms Division.
- Implement work directions, resolved problems, prepared schedules and set deadlines to ensure timely completion of work.
- Coordinate activities of department with related activities of other departments to ensure efficiency and economy.
- Consult with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress and problems encountered.
- Assigned and delegated responsibility for functional activities in a positive environment.
- Trained and managed people and achieved significant improvements in their productivity.
- Monitored and analyzed costs and prepared budget; including reports, records, and directives.
- Initiated and authorized employee hiring, promotion, discharge and transfer.
- Evaluated current procedures for accomplishing department objectives to develop and implement improved practices.
0-5 years of experience
Scheduled major project work, assuring that adequate staff and supplies were available to perform tasks.
- Reported unsafe condition and conducted research to improve housekeeping technology.
- Participated in resolving intradepartmental and interdepartmental system/process problems.
- Collaboration with the Human Resources and Management on personnel functions and actions.
- Identified areas for staff development and skills for training.
- Plan and coordinate project work to ensure that proper frequencies are maintained.
0-5 years of experience
- Evaluated records to forecast department personnel requirements and to prepare budget
- Trained and managed 10-15 in housekeeping and achieved significant improvement in their productivity.
- Organized department training programs, resolved personnel problems, hired new employees and evaluated their performances.
- Periodically inventoried supplies and equipment
- Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate customer service
0-5 years of experience
Supervised work activities of housekeeping staff and ensured adherence to company quality standards by inspecting rooms, including deep cleans
- Distributed keys and work assignments to staff
- Addressed guest complaints regarding housekeeping service or equipment
- Monitored linen and guest supply inventory
- Reported any maintenance repairs to maintenance staff; records repair information in maintenance log
- Completed follow-up on vacant or occupied rooms
- Cleaned public areas, halls, and outside grounds.
6-10 years of experience
- Supervised work activities of cleaning personnel to ensure a clean, orderly attractive rooms within residential housings.
- Assisted with commercial and construction work site projects, and assigned workers to their daily assignments.
- Conducted orientation training among new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
- Performed all housekeeping duties as well.
0-5 years of experience
Inspected work performed to ensure that it met specifications and established standards
- Answered phone calls and directed calls to appropriate parties, took messages
- Performed general office duties, such as ordering supplies and maintaining records
- Filed and retrieved corporate documents, records, and reports
0-5 years of experience
Responsible for efficient operation of the housekeeping, and linen department
- Responsible for laundry process for 247 villas, 177 rooms hotel, SPA and 5 high volume restaurants inside property
- Implemented cost control methods and measures to maintain budget
- Responsible for scheduling 70+ associates
- Responsible for hiring, discipline and training for foreign housekeeping attendants, J1/H2B employee
- Open 177 rooms hotel after 35 million renovation
- Designed and implemented a detailed cleaning assignment program to ensure daily/weekly/monthly cleaning of all villas while maximizing allotted labor
0-5 years of experience
Opened and closed housekeeping department daily.
- Handled budgeting, inventory, projects, evaluations, and training.
- Oversaw overall performance of the Dept. and implemented better housekeeping practices.
- Managed cross-functional projects with other hotel managers to achieve hotel goals.
0-5 years of experience
Purchased all equipment, cleaning supply, linen.
- Contracted cleaning company.
- Manage full laundry operations, all rooms’ linen and Food & beverage was process completely in house.
- Created standards procedures for the Department.
- Controlled all expenses according to the budget.
- Implemented and train room attendants to the Sparkle program.
- Maintained a high quality of cleanliness in the rooms, and public areas.
0-5 years of experience
Processed weekly schedule and weekly departmental payroll of all housekeeping staff
- Directly involved in the hiring and training process and administered disciplinary action
- Actively involved in inspecting cleanliness of all guestrooms and public areas of the hotel
- Complete quality work on monthly projects within budget and frequent tight deadlines
- Promote a consistently friendly atmosphere by providing exceptional thriving guest service
- Initiated and boosted up Team Work among all department heads & staff members
- Strong passing scores in quality audit
0-5 years of experience
Mentored and trained a multilingual and multicultural staff that consisted of housekeepers, houseman, public area and three supervisors
- Responsible for all departmental purchasing, scheduling, hiring, payroll, performance evaluations, interviewing and hiring
- Controlled short and long-tern planning and management of Rooms operations, while developing budget and labor cost initiatives to increase profitability
- Maintained a productive relationship with vendors to assure proper pricing, delivery and maintenance to standards
- Inspected all work areas daily including routine inspections of housekeeper’s rooms, houseman buildings and all public areas to ensure following proper standards
6-10 years of experience
Supervised housekeeping and laundry personnel including hiring, firing, performance assessments, training and development
- Maintained efficiency and labor cost goals
- Ensured quality services are rendered in meeting guest requirements
- Scheduled staff in keeping with labor standards and forecasted tenure
- Enforce policies and procedures
- Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms
- Enforced set procedures for the acceptance, safety, and return on guest lost and found items
- Monitored performance against plan
- Maintained room quality derived from hotel objectives
0-5 years of experience
Department Manager, consisting of Supervisors, Suite Attendants, Housemen, and Laundry Attendants
- Implemented all Human Resource needs and requirements
- Created and easily maintained a cost effective budget
- Utilized a unique software as well as Excel and Microsoft Word
- Processed guest inquiries/requests along with administrative duties
- Purchase all supplies as needed.
10+ years of experience
Hired, trained and evaluated housekeeping staff.
- Daily service to guest rooms and public areas. Scheduled daily and periodic duties performed by housekeeping staff
- Prepared work schedules for staff based on projected occupancy.
- Inspected guest rooms, linen rooms, and public areas to assure we met and kept property’s superior standards of housekeeping.
- Created a service environment focused on the guest, with a passion for high standards in cleanliness. Responded promptly to customer needs.
- Identified and resolved problems in a timely manner, and developed alternative solutions.
- Coordinated staff training, and safety policies.
- Maintained lost and found.
- Performed room attendant duties, when required.
- Performed other duties as assigned.
0-5 years of experience
- Directed the activities for stopping the spread of infections in a motel establishment
- Inspected the work performed by subordinates to ensure that rooms met the specifications and established standards
- Planned and prepared employees work schedules
- Investigated complaints about service and equipment and took corrective action
- Performed and assisted with cleaning duties as necessary
- Checked equipment to ensure it was working properly
- Selected the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Instructed staff in work policies and procedures, and the use and maintenance of equipment
0-5 years of experience
Managed all 12 Housekeeping employees
- Maintained housekeeping inventory and processed order when necessary while staying within monthly budget
- Created weekly schedules, approved/denied vacation time
- Managed monthly meetings and trainings
- Made sure all areas of hotel were in clean condition
- Inspect rooms throughout the day
0-5 years of experience
- Increased SALT scores to the 80’s from the 60’s
- Created motivational programs to increase morale with the SALT scores
- Manage 40 employees, Director of Department
- Ensured excellent cleanliness of 322 room hotel
0-5 years of experience
Supervised work activities of cleaning personnel to make sure clean, orderly rooms in hotels
- Obtained list of vacant rooms which need to be cleaned immediately list of checkouts
- Assigned workers to complete their duties and additional inspects work conformance to prescribed standards of cleanliness
- Advised manager, front desk clerk, or admitted personnel of rooms ready for occupancy
0-5 years of experience
- Supervised and managed up to thirteen employees
- Maintained budget each month
- Responsible for printing all information needed to complete the days task for each employee daily
- Assured all tasks were done correct and in a timely manner
0-5 years of experience
Maintained communication between front desk and housekeeping
- Anticipated and responded to guest requests and needs in a professional manner
- Assisted with recruiting, hiring mentoring and motivating Team Members.
- Ordered housekeeping supplies and utilities according to budget.
- Performed daily inspections of guestrooms and completed weekly schedules.
0-5 years of experience
I direct and control all housekeeping operations for 150 hotel units with residential component.
- I am responsible for managing between 50-60 full and part-time staff and supervisors in both the housekeeping and laundry departments.
- I support the staff and also perform the duties of a housekeeper skills such as hiring, training, scheduling and evaluating performance team.
- I coordinate housekeeping staff, inspect assigned areas, and ensure LHW standards.
- I am in charge of assigning daily priorities, evaluate, establish, and implement operating procedures and standards.
- I prepare weekly, monthly, annual financial and managerial tasks.
0-5 years of experience
Final ranking of 6 of 81 properties for guest room cleanliness YTD.
- 2010 Brand Standards Audit room cleanliness score 98%.
- Ranked 10 of 82 properties for guest room cleanliness, 5 points over the brand average for 2010.
- Saved over $100,000 in Housekeeping labor compared to 2009 budget.
0-5 years of experience
- Overall management of the housekeeping and laundry departments for a 439 room, 4 Diamond AAA hotel
- Financial responsibility for payroll in excess of $80,000 monthly.
- Established techniques to enhance employee engagement
- Redesigned deep clean program to project based program in order to reduce costs
- Inventory Control of housekeeping and laundry department assets and operating supplies
- Oversee operating contracts with third party contractors
0-5 years of experience
Assist in grand opening of facility.
- Plan and prepare employee work schedules on a weekly basis.
- Inspect work performed to ensure that it meets specification and established standards.
- Supervise staff of 15 to 20 employees.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Perform inventory of linens and supplies.
- Answer phones and provide excellent customer service.
0-5 years of experience
Plan and prepare employee work schedules.
- Inspect work performed to ensure that it meets specifications and established standards.
- Screen job applicants, and hire new employees.
- Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Establish and implement operational standards and procedures for the departments supervised.
0-5 years of experience
300 individually owned condo and home unit resort
- While keeping within the budget brought the units up to par with supplies,
- Worked on improving outdoor linen closets
- Created a container to carry cleaning supplies in down up to (40) steps on side of mountain
- Raised the level of cleanliness
- Raised the level of work performance and attendance
- Upgraded the training of all staff – (office, inspectors, villa attendants, housemen).
0-5 years of experience
My responsibilities as head housekeeper included all duties of the housekeeping operation and cleanliness levels in all areas of the property, as well as maintaining and implementing cleaning procedures for all assigned rooms, common areas, hallways, and other locations at the facility.
- I oversee the quality control inspector which consistently maintained by inspecting different room and upkeep of laundry services, accuracy of accounting and inventory laundry records.
- Efficient utilized and trained security of property and equipment, and compliance with safety and sanitation requirements.
- Establishes housekeeping standards; assists with policy planning; prepare departmental budget request
- possession of a CCHE (Certified Hospitality Housekeeping Executive)
0-5 years of experience
Overall assurance of the cleanliness of rooms and common areas of the hotel.
- Manage a team of 5 to 12 housekeepers and housemen for the hotel.
- Control of inventory and order products for housekeeping department.
- Scheduling of housekeeping dept. based on a weekly forecast.
- Distribution of daily work for housekeeping dept.
- Interviewing and hiring for housekeeping dept.
- Ensure the overall guest satisfaction for the duration of their stay.
0-5 years of experience
Responsible for short and long term planning and the management of the hotel’s housekeeping operations.
- Taught employees importance of, and how to greet guest and courteously solve guest requests.
- Work closely with all other departments.
- Insure proper staffing levels for customer service goals.
- Responsible for overseeing the entire housekeeping area to include public areas and night cleaning.
- Responsible for staff training, development, and scheduling.
- Promotes an atmosphere that ensures that customer and associate satisfaction.
0-5 years of experience
- Opened a 103 room hotel with a meeting facility and continental breakfast room.
- Put together staff in housekeeping and responsible for supervising hotel staff
- Conducted daily room inspections and property walks with Operations and General Manager
- Maximized hotel occupancy and room revenue through effective room cleanliness
- Effectively handle customer escalations
- Supervised a team of 12-15 housekeepers
- Selected by management to serve as Front Desk Attendant when needed
- Efficiently Inspect 20-40 rooms per day ensuring housekeepers met policy standards.
0-5 years of experience
Recruited and trained 2 new members of the guest service team
- Greeted and welcomed all hotel guests with a smile.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Rotated linens in storerooms and replenished supplies when they were low.
- Verified that all storage areas and carts were clean and organized.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
0-5 years of experience
Interview, select, train schedule, coach and support associates, ensuring they perform on accordance with established brand or hotels standards. Inspect guest rooms, public area and grounds for cleanliness.
- Observe and monitor staff performance to ensure efficient operation to policies and procedures
- Answer inquiries pertaining to hotel policies and services and resolve guest’ complaints and concerns.
- Prepare schedules based upon occupancy and assign duties to workers and schedules shifts or notify vendor of weekly staffing needs.
- Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Develop and implement policies and procedures for the operation of the department or the hotel.
0-5 years of experience
Hotel passed Quality Assurance Inspection for first time in two years under my tenure with a high 90 percentile score (within 120 days of hire date)
- Oversee, manage, schedule & supervise Housekeeping Staff, Maintenance Staff and Breakfast Staff
- Purchasing, inventory & ordering for Housekeeping, Maintenance & Breakfast Departments
- Interviewing, hiring, training of new staff members
0-5 years of experience
Hotel passed Quality Assurance Inspection for first time in two years under my tenure with a high 90 percentile score (within 120 days of hire date)
- Oversee, manage, schedule & supervise Housekeeping Staff, Maintenance Staff and Breakfast Staff
- Purchasing, inventory & ordering for Housekeeping, Maintenance & Breakfast Departments
- Interviewing, hiring, training of new staff members
10+ years of experience
Responsible for managing housekeeping staff of 20-25 employees
- Prepare weekly schedule and make adjustments according to forecast
- Code all invoices and maintain checkbook according to budget
- Oversee the purchasing and maintain inventories of supplies
- Record, secure, and return all lost and found items
- Accountable for hiring, coaching, and developing all housekeeping employees
0-5 years of experience
Inspects the cleaning and servicing of all guestrooms, and inspects all
vacant rooms on a daily basis
- Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s
- Monitor Housekeeping inventories to ensure adequate levels are
- Assists Executive Housekeeper with opening and the PM shift,
- Overseeing the Laundry Department and all of its functions
- Responsible for overseeing the Housemen, ensuring that they are working
0-5 years of experience
Ensure maintenance and cleanliness of dual hotels on a continuous basis
- Lead and direct housekeeping operations
- Ensure appropriate and safe use of chemicals and cleaning supplies
- Interview, hire and train housekeeping staff
- Order housekeeping supplies and equipment
- Ensure maintenance and cleanliness of the hotel on a continuous basis
- Inspect guest rooms, lobbies and other guest areas to ensure cleanliness
0-5 years of experience
Manage and supervise housekeeping and laundry staff.
- Maintain the cleanliness of this 150 room boutique hotel
- Coordinate inventory, implement cost controls, safety awareness, inspections and equipment maintenance
- Design the resolution process for handling guest complaints
- Partner in multi-million dollar opening of [company name]
- Develop policies and procedures and also implement for new hotel.
- Develop and implement training of all Housekeeping/Laundry staff including Managers and Supervisors
- Budgetary responsibility to include assisting in the creation of the annual budget and evaluating monthly P&L statements
0-5 years of experience
- Hotel passed Quality Assurance Inspection for first time in two years under my tenure with a high 90 percentile score (within 120 days of hire date)
- Oversee, manage, schedule & supervise Housekeeping Staff, Maintenance Staff and Breakfast Staff
- Purchasing, inventory & ordering for Housekeeping, Maintenance & Breakfast Departments
- Interviewing, hiring, training of new staff members
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[Executive Housekeeper]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
