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0-5 years of experience
Led software development teams through the full software development lifecycle with Agile and Waterfall approaches utilizing JIRA for software development projects and ClearQuest/ClearCase for operations management.
- Directed the operations and maintenance including help desk support for the agency utilizing a waterfall approach for three annual major system releases and a ticket-based support system according to agency service-level agreements.
- Increased the contract value for 5-year, $50 million contract by $4 million in new application development projects.
- Represented HUD in Federal eCPIC Steering Committee (FESCOM) meetings and FESCOM Change Control Board.
- Participated on proposal team for red team reviews for multimillion dollar help desk and web services opportunities.
- Designed and implemented IT budget formulation processes to improve investment portfolio cost benefit decisions.
0-5 years of experience
Provided short-term senior level program management support to the client, DHS-[company name] TISCOM, on a $54M Technology and Engineering Service Support (TESS) contract to mainitain and operate maritime Information Technology systems for enterprise level demand.
- Served as the senior-level point of contact for the Senior PM, Contracting Officer (KO), the Contracting Officer’s Representative (COR) and senior TISCOM stakeholders between 25 contracted personnel.
- Led six service area teams in enterprise-wide horizontal integration planning in support of Enterprise Information Systems Infrastructure (EISI) Product Line Implementation & life-cycle sustainment.
- Validated Earned Value Management (schedule, cost, & scope baselining) on a fixed-firm-price contract.
- Performed Task Technical Lead management of daily trouble-shooting activities, prioritization, response, resolution and documenting within the Coast Guard trouble ticket system.
- Vetted Project Management RACI-RAM matrixes to measure contractual product/service deliverables
- Collaborated on client job recruitment quisitions iaw CSRA labor codes for new hires and back-fills.
0-5 years of experience
Planned, organized and managed the installation, maintenance, development and operation of a corporate enterprise healthcare network system. Ensured availability of software and hardware engineering, administrative support, product resources, and facilities, thereby providing superior customer service to patients, associates, medical staff, and management team. Improved efficiency and reduced client costs by analyzing technology requirements and networking topology, bandwidth, and equipment configuration to provide maximum cost-benefit solutions.
- Integral member of the merger and acquisition team, ensuring merger due diligence and seamless integration of IT applications from Health First Inc. to [company name]
- Realized a $200k month savings by employing tenets of situational leadership and applying project management processes to a highly visible Enterprise Telecom carrier migration project
- Provided monthly SLA data for core IT systems maintaining 99% availability critical for patient management and service
- Ensured maximum return on information technology investments and superior customer service to patients, associates, medical staff, and management team
- Developed individualized business and technology plans outlining scenarios to optimize customer needs based on changing customer requirements
0-5 years of experience
Managed day-to-day operations for $25M Base Area Network Modernization project at 75 Air Force National Guard units, including supervising 16 engineers and 3 subcontractors.
- Excelled in improving client relationships, team morale, and communications management
- Managed program resources and budgets to ensure timely and efficient completions of installs
- Developed and maintained Master Schedule for both site surveys of units and installation of network equipment
- Continuously managed project scope, requirements, dependencies and deliverables
- Facilitated stakeholders’ meetings on weekly and quarterly basis (i.e. Integrated Project Team meetings and Project Management Reviews)
- Effective communications management using various channels, including, but not limited to, Microsoft Outlook, MS Project, as well as regular status reports
- Guided and encouraged continuous process improvement, which led to reduction in time and resources to complete site surveys, installations, and deliverables submission
- Thorough cost management and cost analysis to prevent project overrun
0-5 years of experience
- Slashed costs by $150M annually on a $3.2B telecommunications government contract with AT&T through expert contract analysis and negotiation; acted as chief contract advisor to DISA on DISN Video Services (DVS) contracts.
- Led [company name] sub-contract negotiation efforts, including negotiation of six multi-year sub-contracts valued over $28M.
- Developed, analyzed, and managed the construction of a 4,500 square foot engineering facility for government video R&D, generating $2M and creating 14 new engineering jobs for [company name].
- Supervised 30 employees and sub-contractors that managed all DVS mission support functions: engineering, information assurance, and business operations.
- Prepared independent cost estimates, acquisition plans, contracting plans, and request for information analyses for all DVS acquisition initiatives.
0-5 years of experience
- Provided daily supervision and administration of the USMC Combat Operations Center (COC) program schedule; coordinated and allocated program resources in support of the Systems Engineering, Production, and Logistics development teams; ensured quality and on-time delivery of contract deliverables (CDRLs)
- Oversaw the program’s QA/QC, Process Improvement, and Risk Management programs
- Increased productivity by 30% by analyzing data to monitor and control program performance
- Saved $12 million by performing an audit of the program’s financial management system
- Increased on-time submissions by 33% and decreased resubmissions by 25% by developing the contract deliverables tracking database
- Reduced overtime by 50% resulting in a savings of $1.2M annually by developing the program’s resource planning and management database
- Provided support to the Business Development team for proposal efforts
- Provided support to the TACLAN program
0-5 years of experience
- Contributed towards the winning of $100 million of new revenue through proposal and pursuit development over 18-month period – DoD/USACE
- Managed all aspects of major proposal and program development for performance based opportunities
- Managed and worked with diverse engineering, costing, and scheduling teams
- Created new business line opportunities for the organization, both domestic and international in nature
- Introduced and incorporated multiple enhancements and optimization to existing process to increase competiveness and win rate
0-5 years of experience
- Supervised performance, training, and deliverables of 60 support staff in various positions and offices. Provided management support to seven team leads overseeing an additional 110 support staff.
- Managed staffing, budgets, invoicing, and modifications of six Task Orders under the Humanitarian Assistance Support Contract totaling approximately $56 million annually.
- Supported corporate IDIQ Management, Business Development, and Talent Acquisition.
6-10 years of experience
- Supported U.S. Executive branch in mission critical, complex programs and activities by Office of Information Technology that have national and international impact in an environment of 650,000 Veterans Affairs employees, 6 million software and applications, and a budget of $4 Billion serving 2 million veterans.
- Established IT policies, procedures and processes for the internal IT management functions needed to effectively coordinate the large portfolio of activities and services within OIT, such as budgeting, capital planning and investment control, enterprise architecture, information security, software development and project management according to Information Technology Management Reform Act (ITMRA).
- Coordinated and prepared justifications for changes to program organizational structures, managed operating budgets, staffing, and technological assets for the success of the organization per FITARA (Federal Information Technology Acquisition Reform Act).
- As an innovative leader, designed, developed and implemented strategic plans for IT programs and services such as the National level, enterprise-wide IT programs of Business Intelligence Systems, IT Performance Data Analytics and IT Dashboards.
- Planned, managed, and coordinated systems related to program management, analytical and evaluative study work on several software systems such as Tableau, Pentaho, SAP, IBM SPSS Data Mining and Predictive Modeling to prepare and present formal analysis of customer satisfaction throughout the Veterans Affairs.
- Supervised, directed and collaborated with multiple teams of contractors, IT specialists, project managers, data quality analysts, software developers, database administrators, data operations engineers, and data architects.
- Ens ured Information Technology, Information Systems, and Data Security are monitored, controlled, and remediated per CISSP, Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST), Health Insurance Portability and Accountability Act (HIPAA) and Section 508 requirements in implementing cloud solutions.
0-5 years of experience
- Responsible for all aspects of cost management, including estimating, funding, budgeting, procurement, controlling and reporting.
- Directed the activities of project support staffs and subcontractors.
- Reviewed resources allocated to program proposals and plans and determined time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of the program/project.
- Consulted with and coordinated regularly with financial managers and analysts in the financial planning and execution of projects and programs, including the usage of Enterprise Resource Planning (ERP) systems.
0-5 years of experience
- Spearheaded innovative strategies for providing program management, problem solving and administration oversight to a program team that spread across the continental Unites States, ensuring the successful deployment and efficient operations of Adobe-created, real time business collaborations tools created for the United States Defense Information Systems Agency (DISA).
- Collaborated with client’s Program Management Office (PMO) to track and report system usage metrics, provide software development status updates, identify and mitigate risks, discuss technical and staffing issues, and compose comprehensive reports and presentations for staff and high-level government personnel and Adobe executives.
- Organized and delegated priorities and tasks of all program-related personnel on the program management, technical/T4, and operations teams (Tiers 2 and 3), including partners and sub-resources when appropriate.
- Liaised with third-party telecommunications, hardware, and software vendors to ensure appropriate system integrations were planned and performed and to procure and deploy associated licenses.
0-5 years of experience
- Led a team of thirty-six personnel of various functions, supporting 68K aviators and jumpers; the program had global/direct impact on contingency operations
- Executed $2.2M budget and $1.7M in contracts; oversaw license management for Microsoft/Oracle worth more than $500K. Overall program valued at over $30M
- Worked as the Contract Officer Representative for all maintenance and sustainment contracts; tracked 200+ Contractor deliverables
- Directed/developed engineering, testing, and contracting configuration control
- Direct supervisor of 14 personnel with appraisal and counseling duties
0-5 years of experience
- Successfully led the Main Propulsion Controls Hardware Preliminary Design Review and secured a $1ML deliverable
- Successfully led the Main Propulsion Controls Software Preliminary Design Review and secured a $1ML deliverable
- Liaison between the customers; Electric Boat (EB), NASEA, Newport News and DRS-CCI via SPARS (Shipbuilding Partners and Suppliers’ email system), analyzing and communicating all incoming and outgoing correspondences to DRS-CCI team members, for deliverables, meetings and all internal communication relating to product
- Track and ensure engineer(s) disposition incoming comments from customer on a timely basis and submit to customer
- Team lead for outgoing proposal company wide, ensuring the technical volume sections for DRS-CCI were aligned with product
- Develop, plan and wrote test procedures in accordance with DRS-CCI, Electric Boat and NAVSEA requirements. Work with principal engineer in creating ECO for software test procedures and incorporating comment resolutions. Conducted Peer Review on internal software procedures and outgoing documents. Update program schedules using MS Project and EVMS systems
- Integrated Product Team member managing the program schedules and metrics (MS Project) attend program meetings
- Manage the creation and submittal of the Vender Information Request, to include the Corrective Action Report
0-5 years of experience
- Co-manage complex Inter-Agency (IA) deployment office responsible for 120 yearly deployments to 40 worldwide locations.
- Coordinated two day, Three-Star level conference, synchronizing nine O-6 Commands on deployment posture and way ahead for program, writ large.
- Processed over 120, 30 page applications for deployers filling 40 critical Command positions worldwide with 100% fill rate.
- Rapidly conquer ever-changing, complex issues through correspondence with 100+ IA personnel, ensuring dynamic program stays lead in its market.
- Working level knowledge of Microsoft Office tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
0-5 years of experience
Responsible for program governance and project oversight in support of the Medicaid and Children’s Health Insurance Program Business Information Solutions (MACBIS) PMO contract and T-MSIS State Technical Assistance contract for the Centers for Medicare and Medicaid Services (CMS). Ensure projects and processes meet organization goals and requirements. Develop and implement PMO processes and policies, drive State development and production issues to resolution, direct project management staff, and work with vendors and contractors to define, prioritize, and develop program solutions. Monitored contractor performance to determine status, trends and issues impacting program objectives.
- Serve as Program Manager for the T-MSIS Technical Assistance contract. Provide direction and best practices for program and project management efforts, reduce costs and improve quality in order to meet portfolio and program revenue objectives, while managing multiple concurrent projects.
- Lead a team of technical leads, Sharepoint developers, and analytics experts, and manage a budget of over $4 million. Increased program profitability by 17% through successful negotiation and resource alignment.
- Serve as Deputy Program Manager for the MACBIS PMO contract. Develop positive relationships and work with clients to determine needs, prepare and deliver presentations, proposals, and cost estimates. Determine project scope and feasibility; develop contract specific project plans and manage Integrated Master Schedule.
- Facilitate monthly National T-MSIS Update webinars, presenting to as many as 500 State Medicaid Directors and support staff. Direct development of 508 compliant presentation materials, manage registration and communications process.
- Coach and mentor team members; identify employee training and development needs; set employee goals and objectives, manage and calibrate employee performance.
- Developed process flow and implemented State Readiness Tracking system within JIRA, designed to assist CMS leads and other stakeholders with expediting deliverables through development and testing. Increased ownership, communication, and accountability, while improving deliverable resolution and closure timeframes by 80%.
- Drive Project Management Office Processes and Procedures. Create alignment between projects and identify best practices and business process improvement opportunities. Developed and implemented change management and date change request process improving governance and communication between work groups.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Developed enterprise wide bi-weekly project dashboard template to effectively manage stakeholder expectations. Artifact includes performance related key metrics, issues, achievements and accomplishments.
- Developed and maintained XLC related project management artifacts in accordance with CMS guidelines. Responsible for tracking and addressing project level risks, issues, action items, and decisions.
0-5 years of experience
- Successfully managed the Royal Netherlands Air Force fleet of four CH-47 and 8 AH-64 aircraft valued in excess of $400M supporting over 3,000 accident free flight hours; trained and qualified over 100 pilots.
- Navigated complex flight training programs while overseeing the Aviation Maintenance Program, Safety
- Led, resourced and trained the 100 plus member team on aviation maintenance, quality and support to conduct maintenance and flight operations in high tempo conditions.
0-5 years of experience
Function as a Deputy Program Manager, process owner of all campus Software Test Engineering processes and policies and perform functional manager duties in a mixed matrix organization for 8 Software Test Engineers.
- Perform Deputy Cost Account Manager (CAM) duties for Environmental Test Facilities responsible for managing an annual operating budget of approximately $1M
- Maintain Software Test Engineering department processes, policies and procedures (including Agile implementation)
- Manage cost & schedule performance for various facility & Special Test Equipment maintenance/upgrade activities
- Conducted internally funded activity to observe and document Software Test Engineering best practices used for implementation throughout the entire Azusa campus.
- Perform Deputy Program Manager duties for Missile Defense Agency’s Missile Defense System Exerciser (MDSE) program responsible for over $10M in annual company revenue
- Cost Account Manager responsible for overseeing program’s financial performance and reporting EVMS results
- Maintain compliance with government cybersecurity requirements, policies and procedures in MDSE Cybersecurity Lab
- Manage program staffing projections and work with functional management to ensure adequate staffing and skill mix
0-5 years of experience
Operations Lead for a $1.2 Million Dollar Advanced Digital Rights Management Program that supports various enterprise and Community of Interest Groups.
- Oversees a secure network program with responsibility for architecture support, coordinating among the various technical and functional teams (storage, network, database, OS) and briefing senior leadership on status updates to various Government Leadership and Stakeholders.
- Responsible for guiding clients to create elegant solutions using blended teams and developers across DAn Solutions and Subcontractors, with core offerings in Design, Development, and Implementation utilizing Confluence and JIRA.
- Responsible for the identification and resolution of operational issues in a complex IT environment when multiple groups are involved. This role also reviews all documentation and architecture associated with the Program.
- Utilized Lean and Agile design methodologies to build solutions using Service Delivery Standards that render enterprise big-data visualization, collaboration, extraction, and knowledge management.
- Successfully deployed two production environments in various datacenters and infrastructure groups in preparation for deployment in AWS C2S capacities.
0-5 years of experience
Lightweight Autonomous Underwater Vehicle (AUV) redesign
- Responsible for all engineering activities of a 25 engineer team to develop and productize next generation variant for Bluefin-9 and Bluefin-12 AUV.
- Provided expert systems engineering to Air and Missile Defense Radar (AMDR) Program. Provided Requirement Analysis support for Digital Beam Forming System component. Coordinated delivery of Technical Data Package to support LRIP Milestone.
- Littoral Combat Ship (LCS) Tactical Data Link (TDL) SME; provided expert level systems engineering knowledge in class design, combat systems and data link integration for Independence Variant of LCS using INCOSE Systems Engineering Lifecycle. Value of program is well over $1 billion.
- Key technical advisor to the Program Management Office (PMO) including multiple Milestone Reviews.
- Lead technical team of 20 engineers at subcontractor site directing delivery of six high quality/low defect Combat System deliveries to GDMS and PMO.
0-5 years of experience
- Northwest CG program’s management structure: schedules, WBS, work packages, roles & responsibilities, CCB, configuration management process, and program requirements definition and management.
- Defined processes to meet customer’s requirements on developing and managing deliverables.
- Consulted to Program Manager / Customer related to new business opportunities for follow-on contracts extending current customer base.
- Proposal development and activities.
- Significant achievement for this program was to bring program’s rating to a high customer satisfactory rating (from 48% to 95%) by implementing processes and methods that organized and allowed the team to understand and perform against baseline technical requirements across multiple functional units; included development of a requirements baseline mapping to all system components down to code unit level, with customer buy-off and waivers.
0-5 years of experience
- Managed program’s contractor and GFE assets and lifecycle plan consisting of HW/SW in numerous locations
- Procurement focal and liaison who initiated hardware and software purchase activities for supply chain management and enterprise licensing team
- Provided direct support to Program Manager and entrusted to fulfill select PM responsibilities
- Customer/client-facing; regularly interacted and provided updates to key stakeholders (Gov PM, COR, etc.)
- Supported system engineers in program efforts in delivering development, integration, and sustainment of government applications; Coordinated contractual activities and resources for the program; Oversight over cross-functional teams fluctuating between 15-30 personnel across varied locations
- Conducted requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting
- Fostered multiple customer and supplier relationships; Managed the procurement of IT commodities and services
- Developed and issued RFP packages with all necessary supporting documentation for the purchase of COTS and labor support services; Assisted C&P and PFA with collecting cost-volume information necessary to build cost proposals for submission to customer
- Executed definitized subcontracts, to include negotiation of pricing, schedule, quality requirements, and other terms and conditions from proposal submission to contract award; Performed subcontract closeout actions
- Negotiated Blanket Purchase Agreements that enabled department to lower overall supply chain costs, participate in discussions with various stakeholders across multiple businesses and execute supplier improvement activities and integrate results into contracting strategies
0-5 years of experience
- Analyze Air Traffic Organization (ATO) and Next Generation Air Transportation System (NextGen)
- Assist in coordinating and providing meeting support for government and industry members, tracking major milestone initiatives, developing work plans, supporting project management activities, and developing briefing presentations
- Develop FAA’s Configuration Management (CM) Strategic Plan with participation from stakeholder organizations (NextGen, PMO, Second Level Engineering, Operations Support, Configuration Control Board representatives and ATO Facilities Management) to identify short, mid and long-term CM program goals
- Identify and track successful activities against requirement metrics detailed in various documentation
- Create and manage Integrated Project Schedules
- Handle all logistics and planning related to various meetings/events; follow-up on key tasks/outcomes
- Support and interface with high-level government program representatives on program issues
0-5 years of experience
- Manage 10+ IT infrastructures and several datacenters, with a budget of $13M+ on an annual basis.
- Manage initiatives including contractual corporate governance, business process engineering, cyber security, audit, compliance, software, infrastructure programs and projects, as well as program and project recovery.
- Manage seven (3) IT datacenters for 43,000+ support staff on a global scale. This includes incidents, break/fix, approved maintenances to include baseline changes to the environment, i.e. new server developments, additional switches/routers etc.
- Support all Active Directory and Exchange servers, manage new project initiatives such as the Amazon Web Service (AWS) cloud initiative, Office 360 and Splunk.
- Provide governance via service delivery by ensuring processes and communications with the government executive staff are met.
- Provide Key Performance Indicator (KPI’s) and other analytics to demonstrate compliance of Service Level Agreements (SLA’s) and other contract deliverables.
- Utilize Information Technology Infrastructure Library (ITIL) frameworks and processes to ensure successful delivery of services.
- Conduct Cyber security processes to include managing the Information Assurance team to ensure the ICE infrastructure is compliant for all security/patches and other device hardening aspects, monitoring the XACTA (i.e. system to manage compliance) to ensure all security findings are updated with a current fix or information to support an exemption.
- Manage and facilitate the program and project recovery for the state of Arizona based sites. Developed and managed the Continuity of Operations Plan (COOP) for ICE resources (i.e. fire, shooter, flood, hurricane, tornado, power loss, unsecured package, etc.).
- Created and led the IT Division realizing 99% datacenter uptime, managing budgets of $13.6M on an annual basis.
0-5 years of experience
- Tasked with helping the Resident Program Manager (RPM) and coordinating all Anti-Terrorist Assistance activities in-country; providing liaison with the Regional Security Officer, U.S. Embassy, partner nation officials; representing/monitoring ATA interests/personnel in-country; and assuring the successful facilitation of training and equipment.
- Accountable for completing vital special projects/portfolios for the Anti-Terrorist Assistance Program.
- Completed administrative, personnel, fiscal, travel, logistical, training, and equipment duties.
- When required, served in a pre-pay program support, DoD program support, or any other funding status to support programs administered by Department of State/ATA; meet weekly with U.S. Embassy staff to present weekly event summaries.
- Write security, gate procedures, badging, and vetting policy/procedures; present in-country security briefings to Americans; and perform risk/security assessments on training bases where U.S. instructors are housed.
0-5 years of experience
- Support NAVSEA Program Manager (PM) in the execution of the Small Business Innovation Research (SBIR) Program, including interfacing with Congress, Department of Defense, Navy, other Program Executive Offices, and potential and successful bidders.
- Plan & Manage program funds, currently $75M/yr, to ensure budgetary constraints are being followed, Congressional benchmarks, and execution schedules are adhered.
- Currently managing 22 cross-discipline R&D efforts totaling over $18M in contracts with active Return on Investment of $7.32 of mission funded acquisition for every $1 SBIR spent.
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Deputy Program Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
